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Speaker 1: If your wife has ever said, come move this transmission

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Speaker 1: so I can take a back. Ronen, Uh, well it depends. Um.

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Speaker 1: What was my name again? Ron and Inian the Car

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Speaker 1: Doctor digg it's on the code. How you both situation?

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Speaker 1: Stay and well, I have a problem with the immobilizer.

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Speaker 1: Mobilizer on this car. I'll keep it from starting, It'll

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Speaker 1: keep it from cranking. Nothing right, nothing with the fuel pump.

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Speaker 1: Welcome to the radio home of Ron and Nian the

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Speaker 1: Car Doctor. Since this is where car owners the world

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Speaker 1: overturned to for their definitive opinion on automotive repair. If

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Speaker 1: your mechanics giving you a busy signal, pick up the

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Speaker 1: phone and call in the garage doors are open, but

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Speaker 1: I am here to take your calls at eight five

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Speaker 1: five six and now he running. Hey, it's time to

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Speaker 1: start your engines and in case they don't, you definitely

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Speaker 1: want to stick around for the next two hours running

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Speaker 1: any in the Car Doctor at your service at eight

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Speaker 1: five five five zero nine nine zero zero. More information

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Speaker 1: over at Car Doctor show dot com, as well as

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Speaker 1: the ability to stream this radio show live as well

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Speaker 1: as the ability to download podcasts. Along with we've made

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Speaker 1: it available for you and know all the usual places,

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Speaker 1: tune in iTunes, I Heart Radio, so you can take

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Speaker 1: us with you wherever you want to go, and we

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Speaker 1: thank you for that. We appreciate your efforts as we

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Speaker 1: continue to sally forth and try and repair all these

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Speaker 1: broken cars on an every day, every week basis, and

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Speaker 1: um we we just want to be here for you.

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Speaker 1: That's what this radio show is all about. Eight five

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Speaker 1: five zero zero zero. The phones are stacked and backed

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Speaker 1: up without any further ado, let's open the phones and

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Speaker 1: we're gonna go to a very special conversation with us today. Uh.

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Speaker 1: Jerry Trulia, Jerry truly from the folks over at Technician

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Speaker 1: Service Training. He is putting on a seminar, a webinar,

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Speaker 1: A no, not a webinar, A an event is what

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Speaker 1: it is, the big event next weekend in Westchester, New York.

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Speaker 1: And Jerry is the godfather of automotive training. I've said

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Speaker 1: that for years, and I've taken classes with Jerry and

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Speaker 1: I've learned a lot from Jerry, and it's an absolute

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Speaker 1: honor to have him here with the Card Doctor and

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Speaker 1: we're gonna be with him next week. Jerry ge Welcome aboard,

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Speaker 1: good man. What's going on so getting ready for the

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Speaker 1: tst big event. This is our year doing it, and

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Speaker 1: of course it's on Saturday March, as you said, in

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Speaker 1: Westchester County at the Marriott Hotel. And you know this

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Speaker 1: is a you know, this is a grassroots effort, Jerry,

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Speaker 1: you know, Ge and I don't mean to insult it

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Speaker 1: like that, but you've done this from your repair shop

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Speaker 1: and may have packed New York is we're all this started.

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Speaker 1: A lot of this started, correct and over the years

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Speaker 1: it's grown into this, this this mammoth. You know, guys

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Speaker 1: on the West coast know who g truly is. It's

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Speaker 1: it's it's guys around the world know who she truly is.

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Speaker 1: Some good, some bad, but you know, you know, for

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Speaker 1: for for the boy from New York. Um, you you've

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Speaker 1: grown to accomplish quite a bit and next week you've

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Speaker 1: you're you're attracting quite a few national speakers. UM. You know, trainers,

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Speaker 1: guys that are in this industry and known around this

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Speaker 1: industry the likes of and you know, tell us who

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Speaker 1: they are. Yeah, we have was starting off with Tom Rake.

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Speaker 1: Tom is a unbelievable instructor. He's from Ohio and he

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Speaker 1: is the lead guy for NAPA. He's doing a great

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Speaker 1: seminar on an electrical world class diagnostics, a brand new

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Speaker 1: seminarists not even out yet, will be debuted here and

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Speaker 1: then go out to other places. Uh. Then we have

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Speaker 1: my buddy Wayne Cologna from a T s G. If

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Speaker 1: you have problems with the transmission, he's the guy got

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Speaker 1: this is where the professionals go. Uh. Wayne is just unbelievable.

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Speaker 1: He'll be doing a seminar on CVT driver drive ability diagnostics.

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Speaker 1: And you know what, people don't realize transibility and drive

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Speaker 1: ability or hand in hand meeting. A transmission problem could

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Speaker 1: be caused by an engine problem and vice versa. So

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Speaker 1: technicians nowadays need to be astute in how to diagnose

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Speaker 1: these problems, not necessarily how to rebuild a transmission. But

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Speaker 1: isn't an issue coming from this transmission causing my you know,

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Speaker 1: hesitation or my lurk or you know, it could be

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Speaker 1: an idle problem, fuel speed, fences and mid fires, all

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Speaker 1: those different problems. Yeah, it's it's it's that the two

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Speaker 1: really are hand in hand. Now they're married together. So

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Speaker 1: that's could be a great summar. And then we have

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Speaker 1: at lunchtime the keynote speaker, UM Scott Brown, my buddy

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Speaker 1: from California out there from I A t N. We

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Speaker 1: met years back when he was on for text only

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Speaker 1: on Compuser before I A t N. Because him man

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Speaker 1: Brent Black, put I A t N together, And if

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Speaker 1: I'm not mistaken, they got eighty thousand plus members worldwide,

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Speaker 1: all technicians, we should point out all professional These are

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Speaker 1: all you know, when we say eighty thousand, that's eighty

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Speaker 1: thousand professionals repairing cars every day. So you know, for

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Speaker 1: the guys in the audience out there, the technicians out

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Speaker 1: there that may not be a member of I E

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Speaker 1: t N. You know, you've got the wealth of information

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Speaker 1: that's there is staggering. It's it's just unbelievable. Something they

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Speaker 1: should check out. You can go and look at it,

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Speaker 1: I believe, still for free and then if you become

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Speaker 1: a member, it's a minimal amount to pay all the

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Speaker 1: uh lots of information, Yeah, lots of And then who's

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Speaker 1: rounding out the crowd this year? Uh? Then we got

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Speaker 1: my buddy from Arizona, Mark Warren, uh, lead guy for

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Speaker 1: whirl Pack, has been around for years. In fact, you

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Speaker 1: know we had him back here when he was still

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Speaker 1: with a s a years back writing articles and Mark

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Speaker 1: has been out about twenty years ago, came out and

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Speaker 1: did some classes for us. Really shop guy, you know,

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Speaker 1: ran a shop for years and now he runs the

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Speaker 1: World Pact train and he's doing engine and turbocharging diagnostics

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Speaker 1: and and this is all being done through Technician Service Training,

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Speaker 1: which is your your little baby here right, Jerry, I

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Speaker 1: mean you got you guys created this and it's it's

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Speaker 1: a program to train the industry. That is absolutely correct,

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Speaker 1: you know. And it's a non for profit group, not

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Speaker 1: to be confused with. You know, people think I do

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Speaker 1: it with my A T. T. S Automotive Technician Service company.

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Speaker 1: That's where I make money. Here's where myself and we

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Speaker 1: have about six people now that help us, down from twenty.

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Speaker 1: But it is a society or a group of individuals

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Speaker 1: that take their own time to really help the industry out.

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Speaker 1: The industry has been very good to me over the years,

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Speaker 1: from doing radio shows, TV, Internet, um, you name it

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Speaker 1: righting for different magazines, currently writing for motor Age. I'm

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Speaker 1: one of the fortunate guys. So I like giving back

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Speaker 1: to the industry and this is a great thing because

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Speaker 1: it's training and if we update people, they won't evaporate,

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Speaker 1: and that seems to be a major problem with people

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Speaker 1: in this industry if they're not up to date. Look

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Speaker 1: at a complexity of the vehicle autonomous cars out there.

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Speaker 1: I mean, just go to Pittsburgh, Pennsylvania, and you want

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Speaker 1: to see a bunch of autonomous cars out there from

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Speaker 1: Alphabet which is the Google parent company. Um, you want

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Speaker 1: to see Lift, which is part of the GM thing,

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Speaker 1: and you want to see Uber. They're there, and these

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Speaker 1: things are going to be, you know, in people's shop

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Speaker 1: because they're still gonna need to fix them. And maybe

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Speaker 1: you may be the owner of it, because I know

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Speaker 1: who you're ordering what he is. You may own one

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Speaker 1: of these things where maybe you don't like driving a lot,

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Speaker 1: you want to guarding drive, you know, and it's it's

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Speaker 1: it's it's absolutely there. My daughter's in Pittsburgh and she says,

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Speaker 1: the car goes by, you pull up to a traffic

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Speaker 1: light and there's this thing with all these intennis sticking

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Speaker 1: out of it. It pulls up next to you and

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Speaker 1: you're look looking over and there's there's nobody in the car.

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Speaker 1: And she said, it's absolutely spooky. She said, it's it's

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Speaker 1: just like star Trek. It just it just makes her

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Speaker 1: really think of where the future is going to be.

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Speaker 1: And you're the guy. You're the guy helping train the train,

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Speaker 1: train the technicians for that stuff, Jerry, And that's uh,

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Speaker 1: that's just huge. And that's that's what next week is about,

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Speaker 1: really the future and getting these guys up to speed

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Speaker 1: so they can be around. It's a real good run.

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Speaker 1: You know. We started out originally from s A E

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Speaker 1: group called Service Technician Society STS, a little different than

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Speaker 1: T S T first lettering there, but to be honest

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Speaker 1: with you, I was the last president of STS and unfortunately, um,

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Speaker 1: you know, the Technician group is a very tough group

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Speaker 1: and s A put a lot of money into it

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Speaker 1: and didn't get the people out to the party per se.

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Speaker 1: You know, we did an event with Holly Paglisi from

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Speaker 1: EPA years back, Mark Warren, myself, a few of the

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Speaker 1: speakers down in Yonks, New York. We maybe had a

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Speaker 1: few hundred people out at that time. And you know,

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Speaker 1: they weren't able to make money at it. So when

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Speaker 1: they decided to basically stop supporting the technicians, we took

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Speaker 1: over with our own money. This started from myself and

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Speaker 1: nineteen of the individuals Pierre Rosco, Rich Peterson, where we

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Speaker 1: put our money in to pay the first instructor and

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Speaker 1: the first guy we had out with Sam Bell, who

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Speaker 1: writes for Motor magazine and also runs a shop in Ohio.

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Speaker 1: And every month we were doing twelve months a year.

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Speaker 1: Then we cut down with the summer months to ten months.

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Speaker 1: We did that for years and now we offer training

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Speaker 1: six times a year. And this big event I started

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Speaker 1: that fourteen years ago. So our fourteen big event last year,

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Speaker 1: three hundred and fifty people attended, three signed up and paid.

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Speaker 1: This year we have over four hundred with twenty one vendors.

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Speaker 1: The Car Doctor radio show Yourself will be there, Yeah,

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Speaker 1: we're gonna be there. Next week. Tom Caprieto form Remarkable

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Speaker 1: Results will also be there and just unbelievable people. There's

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Speaker 1: other instructors sitting in like Donnie Safer and others that

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Speaker 1: are not even teaching. They come out to this event

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Speaker 1: because they know it is a very good thing for

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Speaker 1: people in our business to help them move themselves up

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Speaker 1: the ladder. And it is the biggest single training event

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Speaker 1: in one room. So there are bigger training events out

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Speaker 1: with multiple rooms, but this is the biggest again in

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Speaker 1: one room. We will have the most people, uh technicians

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Speaker 1: in one room getting great information to get three manual's

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Speaker 1: coloring newsletter. They got a chance. By the way, this

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Speaker 1: year we're gonna send two people round trip tickets, hotel, food,

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Speaker 1: some spending money to Chicago for Auto Mechanica in July,

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Speaker 1: which is the next biggest training event. People walk through

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Speaker 1: that door and bingo longs they meet our criteria which

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Speaker 1: is either be an a SC certified, taking three training

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Speaker 1: classes a year, and we spelled that all out there

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Speaker 1: for anyone to attend. Rises from our vendors. I mean

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Speaker 1: last year, over thirty dollars of equipment and tools given

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Speaker 1: away at that event. So suffice it to say for

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Speaker 1: the audience, you know, a portion of our audience is

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Speaker 1: obviously you know, the consumers and the people that aren't

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Speaker 1: fixing cars. What they want to do is they want

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Speaker 1: to ask their technicians. They want to ask their repair shop,

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Speaker 1: Hey did you go to the T S T big event?

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Speaker 1: Because I want to know if you're being trained or not,

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Speaker 1: how are you getting trained? And that's what the consumers

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Speaker 1: out there want to know, and our technicians in the

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Speaker 1: audience they want to get out to the website, sign

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Speaker 1: up and be part of this event next weekend. That

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Speaker 1: is true. We're on and you know we have people

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Speaker 1: now signed up from Canada. We have about three or

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Speaker 1: four people, and we got nineteen of the states, including

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Speaker 1: the state of California, Idaho, and you name it of

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Speaker 1: the states just from the area here. Um. You know,

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Speaker 1: in the past we've gotten some people from Australia to

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Speaker 1: come in, a guy from Africa last year. In fact,

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Speaker 1: I've just seen that individual at another place. He only

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Speaker 1: had the spending the money to spend on one event

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Speaker 1: this year and he's coming to you. Yeah. Hey, gee,

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Speaker 1: the clock is gonna take me. Where can the listeners work?

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Speaker 1: That's okay? Where can the technicians get information for this?

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Speaker 1: What's the website www? T S T S E M

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Speaker 1: I N A R S dot org s T S

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Speaker 1: T seminars or perfect And we'll give that out again

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Speaker 1: during this hour. Jerry, I'll see you next week, babe.

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Speaker 1: Thanks for the invite and looking forward to it. You

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Speaker 1: take good care. I'm run any in. The car doctor

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Speaker 1: will be back right after this. Hey, welcome back the

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Speaker 1: car doctor here. Let's get over real quick to Lauren

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Speaker 1: in Seattle eighty six and some problems with a rough idol. Lauren,

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Speaker 1: Welcome to the car doctor. Hey Ron, how are you

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Speaker 1: doing good? What's going on? Well? So, yeah, I've got

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Speaker 1: this pick up. Um, it only has eighty seven thousand

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Speaker 1: miles on the clock, and and everything is going pretty

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Speaker 1: well except for this one problem that's been kind of

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Speaker 1: creeping up, getting a little bit worse and worse. Um.

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Speaker 1: It's an idol issue. And and sort of what's going

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Speaker 1: on is the um. When the car's warming up at

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Speaker 1: at a higher idol um, you know, around one thousand RPMs,

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Speaker 1: I don't notice it. But then as soon as the

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Speaker 1: truck is warm, um, it'll the idol will kind of

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Speaker 1: drop a little bit sometimes and I'll get a bit

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Speaker 1: of a shuddering. It usually drops between like seven fifty

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Speaker 1: and six hundred r p ms UM. And if it'll drop,

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Speaker 1: it'll drop to seven PM. Well, for my understanding, it's

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Speaker 1: supposed to title at seven fifty, right, that's what I'm asking.

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Speaker 1: It'll drop to seven. It won't drop up. Okay, go ahead,

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Speaker 1: I'm sorry, go ahead, No worries. UM. So if I

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Speaker 1: go to the back and I listen at the exhaust pipe, it.

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Speaker 1: You know, most of the time it's purring, but then

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Speaker 1: occasionally there'll be a little kind of hiccup and it's

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Speaker 1: not um. It's very intermittent, like sometimes it will go

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Speaker 1: pop pop up, and sometimes it will it'll for a

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Speaker 1: while and then I'll hear it um. So I did

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Speaker 1: a full tune up with the new spark plugs, wires.

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Speaker 1: I put in a distributor cap. I replaced the PCV

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Speaker 1: svilves in the groment. I put in a new O

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Speaker 1: two censor. I did avolve clearance adjustment. I'm currently actually

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Speaker 1: this morning I was I pulled the throttle body and

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Speaker 1: eating that off, and I wanted to get your opinion

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Speaker 1: on on what you think might be going on before

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Speaker 1: I bring it into my mechanic. What's what's common with

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Speaker 1: these generally, a rough IDOL complaint on one of these

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Speaker 1: is the engine is running lean. Now, it can be something.

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Speaker 1: It can be some of the things you're talking about,

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Speaker 1: as far as valve adjustment. It can be vacuum leaks. Obviously,

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Speaker 1: the basic things, the things that we know forever in

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Speaker 1: a day. What I would what I would do if

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Speaker 1: it was in the shop is I would I have

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Speaker 1: a bottle of propane set up for regular listeners of

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Speaker 1: the show, they know this story. It's a bottle of

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Speaker 1: propane on a regulator with a pinched brake line that

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Speaker 1: I used to just give a little sprits of propane

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Speaker 1: at a calibrated value and just enriching the mixture a

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Speaker 1: little bit. Does it smooth out the idol not flooded

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Speaker 1: to the point where it stalled, But just give it

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Speaker 1: a little taste of propane. Is it looking for fuel?

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Speaker 1: If it's looking for fuel and the idle quality improves,

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Speaker 1: then okay, I've got to start chasing what's making it

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Speaker 1: running lean. And you know, it could be anything from

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Speaker 1: restrictions in the injectors. It is older, even though it

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Speaker 1: has low mileage. It could be carbon deposits. I've seen

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Speaker 1: the connections at the injectors be a problem where every

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Speaker 1: once in a while one injector won't fire correctly. Hence

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Speaker 1: your pa, pa, pa, right um. I've also I've also

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Speaker 1: seen quite a few bad mass air or air mass sensors,

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Speaker 1: which is what they're referred to in eight six. An

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Speaker 1: air mass sensor be a fault and cause a lean condition.

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Speaker 1: Uh those are those are common? Okay? With the UM

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Speaker 1: I was thinking about, you know, checking for vacuumly excusing

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Speaker 1: propane or something like that. UM In terms of richening

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Speaker 1: up a little bit, where would I run the propane

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Speaker 1: through just right at the oh yeah, right at the

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Speaker 1: air intakes sure, yeah, before the before the air mass meter.

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Speaker 1: It's the propane is not going to bother the air

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Speaker 1: mass meter. It's just going to get ingested into the engine.

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Speaker 1: Is fuel now. Also keep in mind in eighty six

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Speaker 1: the air mass meter had a higher authority over fuel

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Speaker 1: control and fuel delivery that the O two to a

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Speaker 1: large degree. So one of the but the fact that

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Speaker 1: it has an O two, one of the things you

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00:17:06,160 --> 00:17:09,560
Speaker 1: can do is whole hook up a digital voltmeter or

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Speaker 1: a scope, depending upon what you have watched, that O

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Speaker 1: two sensor. When you give it propane. You should see

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Speaker 1: the subsequent change. You should see, you know, an immediate

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Speaker 1: response on the voultmeter where the O two signal gets

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00:17:22,640 --> 00:17:24,560
Speaker 1: pinned over a volt or close to a vault nine

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Speaker 1: tens of a vault nine tense to a vaulted probably

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Speaker 1: be about where you want to be as a new sensor,

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Speaker 1: so it might even go a little bit higher. But

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Speaker 1: my point is that. You know, you're gonna be able

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Speaker 1: to see here's the cause, here's the effect, and see

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Speaker 1: if that richening it up does make a difference. Okay, Yeah,

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Speaker 1: And when I when I pulled the throttle body and

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Speaker 1: looked inside of the intake from there's a quite a

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Speaker 1: bit of deposit in the right So then that brings

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Speaker 1: us to the last part of this before the clock

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Speaker 1: takes me, Lauren, is you know, think about carbon deposits

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Speaker 1: in the engine. And you know, here's a case where

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Speaker 1: a can of Barritman B twelve cam tool with hes technology,

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00:18:04,400 --> 00:18:06,320
Speaker 1: uh dump a Canada and you can find it at

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00:18:06,320 --> 00:18:09,920
Speaker 1: a rally otoparts and um, follow that and you might

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Speaker 1: find a difference. You probably will in terms of carbon

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Speaker 1: deposits cleaning up the engine. So do that give me

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Speaker 1: a call. I'll go from there. I'm on a NATI

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Speaker 1: in the Car Doctor. We're back right after this Welcome back.

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Speaker 1: We're on a NAT and the Car Doctor. You know,

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Speaker 1: O b D two has to be the hot button topic.

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Speaker 1: We talked about it all the time here on the

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Speaker 1: radio show, and it's one of the most common questions.

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Speaker 1: What is it? How do I look at it? Why

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Speaker 1: do I need an O b D two scan tool

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Speaker 1: and what am I? What am I really looking for?

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Speaker 1: How much money do I need to spend? Well, we've

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Speaker 1: turned to one of the industry's experts, Jennifer Grobowski. She's

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Speaker 1: product manager for the folks over at Bosch and she's

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Speaker 1: in charge of the Actron scan tool line. And we

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Speaker 1: thought we would reach out to Jennifer today and have

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Speaker 1: a conversation about O b D two and she's here

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Speaker 1: with us on the phone. Jennifer, Welcome aboard, Hi, thanks on,

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Speaker 1: thanks to have me so O b D two. You

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Speaker 1: know in in in the language that well mom could understand.

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Speaker 1: I've always related it to that. You know, if if

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Speaker 1: my mom can get it, anybody can get it. Um.

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Speaker 1: And that's not a knock on Mom. She's ninety three

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Speaker 1: and she's still sharp as attacks. So you know, what

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Speaker 1: does O b D two to my car? What does

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00:19:18,040 --> 00:19:22,680
Speaker 1: it mean? Well, onboard o b D is onboard diagnostics.

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Speaker 1: It's uh, basically a government standard that all vehicles that

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Speaker 1: are sold in the United States must meet the standards.

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Speaker 1: And it's basically an emissions anything related to the emissions UM.

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Speaker 1: Your check engine light would come on if it doesn't

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Speaker 1: meet the standards. So you know, for someone out there

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Speaker 1: driving a car that they're tooling along in the check

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Speaker 1: engine lights on, that's an emissions issue. That's got nothing

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Speaker 1: to do with vehicle maintenance. That's correct. It is an

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Speaker 1: emission standard though with the O B D two and

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Speaker 1: that specifically the check engine light coming on in the vehicle.

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Speaker 1: So Harry Homeowners driving his Buick and the check engine

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Speaker 1: light comes on, he's got He's got a couple of choices.

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Speaker 1: He's either going to look at it himself or he's

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Speaker 1: gonna take it into his mechanic and let the mechanic

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Speaker 1: look at it. And and you know, if he's going

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00:20:10,320 --> 00:20:12,560
Speaker 1: to look at it, you know, if he wants to

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Speaker 1: do it, what are some of the things he needs

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00:20:14,440 --> 00:20:16,040
Speaker 1: to be aware of? You know, how can he get

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00:20:16,080 --> 00:20:19,440
Speaker 1: into that O B D two connector Well, there's there's

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Speaker 1: several options. You know, there's there's really inexpensive tools. Forty

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Speaker 1: dollars if you just want to read the code, get

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00:20:26,119 --> 00:20:30,280
Speaker 1: the information about the code itself and the vehicle um

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Speaker 1: and turn off the light, say versus you can spend

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Speaker 1: several hundred dollars. Maybe you want to read live data,

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00:20:37,440 --> 00:20:40,760
Speaker 1: Maybe you want to read also a BS codes definitions

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Speaker 1: or perhaps airbags. It depends on your level of information

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Speaker 1: knowledge what else you might want to do with the vehicle.

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Speaker 1: But there's from a basic tool all the way to

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Speaker 1: several hundred dollars you can spend. And the difference between

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Speaker 1: O b D two and let's say I buy UM

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00:21:01,320 --> 00:21:04,960
Speaker 1: a tech too, which is dealer level scan tool or

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00:21:05,960 --> 00:21:09,800
Speaker 1: afford dealer level scan tool or a Chrysler The difference

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Speaker 1: between a manufacturer specific tool and O b D two

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Speaker 1: is what, well, for one thing, a lot of money, right,

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00:21:17,880 --> 00:21:20,840
Speaker 1: it's several thousand dollars to uya A TECH two or

382
00:21:21,000 --> 00:21:24,359
Speaker 1: UM those products, but they have a lot of information

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00:21:24,400 --> 00:21:27,199
Speaker 1: available to them UM from looking at your instrument cluster

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00:21:27,280 --> 00:21:30,639
Speaker 1: panel to turning on actualators and switches in the vehicle,

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Speaker 1: a lot of information that might not be necessary for

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00:21:33,920 --> 00:21:36,159
Speaker 1: a d I wire UM. Depending on the level of

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00:21:36,200 --> 00:21:39,240
Speaker 1: information again that you know, you probably just need UM

388
00:21:39,320 --> 00:21:42,200
Speaker 1: a fifty maybe a hundred fifty dollar tool that can

389
00:21:42,240 --> 00:21:44,720
Speaker 1: do a lot of great things with turning on we

390
00:21:44,880 --> 00:21:47,560
Speaker 1: seeing the information about what is going on with the car,

391
00:21:47,960 --> 00:21:51,359
Speaker 1: turning off the light and again reading live data. You

392
00:21:51,359 --> 00:21:54,160
Speaker 1: can see your RPM, your cooling temperature, you can see

393
00:21:54,200 --> 00:21:56,440
Speaker 1: all those things with the basic COVID or or scantel.

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00:21:56,640 --> 00:21:59,520
Speaker 1: You don't need a several thousand dollar tool UM for

395
00:21:59,600 --> 00:22:02,240
Speaker 1: most book, that is not a requirement unless maybe you're

396
00:22:03,080 --> 00:22:05,520
Speaker 1: taxing everybody car in the neighborhood or something like that.

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Speaker 1: You really don't need anything like that. And you know,

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00:22:08,359 --> 00:22:11,720
Speaker 1: in reality, O b D two even for the professional

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Speaker 1: repair shop in this mechanics opinion, and I think in

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00:22:15,320 --> 00:22:18,600
Speaker 1: yours is the place to start. Correct check engine light

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00:22:18,680 --> 00:22:21,879
Speaker 1: comes on. The first thing a repair shop should be

402
00:22:21,920 --> 00:22:24,400
Speaker 1: doing is looking at O b D two because that's

403
00:22:24,400 --> 00:22:26,200
Speaker 1: where there's going to be quite a bit of information

404
00:22:26,200 --> 00:22:30,080
Speaker 1: that the manufacturer may not necessarily have. Yeah, I mean

405
00:22:30,480 --> 00:22:32,480
Speaker 1: usually that is what they do. They when you first

406
00:22:32,480 --> 00:22:34,359
Speaker 1: take in a car that has that checked into mine on,

407
00:22:34,800 --> 00:22:36,679
Speaker 1: or maybe even it doesn't, they might see what penning

408
00:22:36,760 --> 00:22:38,879
Speaker 1: codes there are, or what codes are coming up with

409
00:22:38,920 --> 00:22:42,200
Speaker 1: the vehicle and what could be causing UM an issue

410
00:22:42,200 --> 00:22:44,680
Speaker 1: with the vehicle when you're taking it in somewhere, so

411
00:22:44,880 --> 00:22:49,000
Speaker 1: you can always again check with an expensive tool, or

412
00:22:49,240 --> 00:22:51,119
Speaker 1: get a more expensive one with a little more extra

413
00:22:51,200 --> 00:22:54,680
Speaker 1: bells and whistles or perhaps like uh, information on what's

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00:22:54,720 --> 00:22:57,359
Speaker 1: the most likely cause of the code. We have information

415
00:22:57,400 --> 00:23:00,920
Speaker 1: called code connect that basically gives you, like the next step,

416
00:23:00,960 --> 00:23:04,640
Speaker 1: it's the most prioritized what is the most likely cause

417
00:23:04,680 --> 00:23:07,399
Speaker 1: of that check engine light? Is it just loose wire?

418
00:23:07,480 --> 00:23:10,040
Speaker 1: Maybe maybe you just loosen the gas cap and it's

419
00:23:10,080 --> 00:23:13,320
Speaker 1: not tightened enough. They'll give you information to that extent

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00:23:13,440 --> 00:23:16,600
Speaker 1: about the code and about the vehicle. So so we

421
00:23:16,720 --> 00:23:19,359
Speaker 1: know now the listeners now know that you know O

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00:23:19,480 --> 00:23:22,840
Speaker 1: b D two is really a form of communication mandated

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Speaker 1: by the government for emissions and vehicle general state of

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00:23:26,119 --> 00:23:29,000
Speaker 1: health in that area. They know they've got to plug in. Um.

425
00:23:29,040 --> 00:23:31,600
Speaker 1: They decided after the show today and Jennifer will be

426
00:23:31,640 --> 00:23:33,399
Speaker 1: real happy. They're all going to run out and buy

427
00:23:33,400 --> 00:23:36,320
Speaker 1: a scan tool. And one guy's got fifty bucks, the

428
00:23:36,320 --> 00:23:38,480
Speaker 1: other guy's got a hundred and fifty, and another guy's

429
00:23:38,520 --> 00:23:43,480
Speaker 1: got three hundred. Fair range. Um definitely yeah. I mean

430
00:23:43,720 --> 00:23:47,359
Speaker 1: there's different tools for different levels and different requirements of

431
00:23:47,400 --> 00:23:49,840
Speaker 1: information that you want to get. If you just want

432
00:23:49,880 --> 00:23:53,399
Speaker 1: to code for tools, you'd probably have to look up

433
00:23:53,400 --> 00:23:56,520
Speaker 1: that tool code online. Versus if you want the A

434
00:23:56,600 --> 00:24:00,359
Speaker 1: B S air bags code connect information, UM likely exes.

435
00:24:00,720 --> 00:24:02,480
Speaker 1: It's a little more expensive for that kind of tool

436
00:24:02,520 --> 00:24:04,280
Speaker 1: as well. As live data. Well, you get what you

437
00:24:04,280 --> 00:24:06,159
Speaker 1: you get what you pay for and listen, fixing cars.

438
00:24:06,240 --> 00:24:08,560
Speaker 1: Nobody ever said it was going to be cheap. So

439
00:24:08,800 --> 00:24:11,840
Speaker 1: code connect let's talk about that. That seems to be

440
00:24:12,240 --> 00:24:17,560
Speaker 1: the premier tool over an actron. Is that is that correct? Yes? UM,

441
00:24:17,640 --> 00:24:20,640
Speaker 1: we offer this information. It is included in the database

442
00:24:20,640 --> 00:24:23,320
Speaker 1: of the tool on several of our more expensive tools.

443
00:24:23,600 --> 00:24:26,240
Speaker 1: It also gives UM the likely cause. It has over

444
00:24:26,320 --> 00:24:30,160
Speaker 1: twenty six million fixes within the database itself, and it's

445
00:24:30,200 --> 00:24:34,440
Speaker 1: adding on all the time. And it's basically from UM

446
00:24:34,680 --> 00:24:38,439
Speaker 1: text calling into a hotline and getting information about how

447
00:24:38,480 --> 00:24:40,639
Speaker 1: to fix their vehicles, and they log all this data

448
00:24:41,040 --> 00:24:43,480
Speaker 1: and we make it available to the d I wire. UM.

449
00:24:43,480 --> 00:24:45,520
Speaker 1: It basically gives you the most likely cause of that

450
00:24:45,600 --> 00:24:48,880
Speaker 1: check engine light? Again, is it to replace the two sensor?

451
00:24:49,400 --> 00:24:52,359
Speaker 1: Maybe it's so a wired that's usually loosed on the vehicle,

452
00:24:52,880 --> 00:24:57,240
Speaker 1: or perhaps it's UM again the gas cap UH that

453
00:24:57,440 --> 00:25:00,480
Speaker 1: is causing that light to turn on where and that's

454
00:25:00,520 --> 00:25:03,879
Speaker 1: that's available. So in other words, the tool will have

455
00:25:03,960 --> 00:25:07,119
Speaker 1: code connecting it. Code connect is a database of repair

456
00:25:07,160 --> 00:25:10,480
Speaker 1: information of known pattern failures and fixes to help that

457
00:25:10,880 --> 00:25:13,679
Speaker 1: person with that particular vehicle as they plug in and

458
00:25:13,680 --> 00:25:16,320
Speaker 1: tell it it's a two thousand six buick and so on.

459
00:25:17,359 --> 00:25:20,000
Speaker 1: That is correct. Yeah, they wouldn't be included in anything

460
00:25:20,040 --> 00:25:23,200
Speaker 1: of our over two tools as well as we also

461
00:25:23,280 --> 00:25:26,760
Speaker 1: offer a U scan product. It's called and it works

462
00:25:26,800 --> 00:25:29,080
Speaker 1: with your smartphone. If you don't want to have uh,

463
00:25:29,320 --> 00:25:30,840
Speaker 1: maybe you don't want to have the handheld tool, you

464
00:25:30,840 --> 00:25:33,240
Speaker 1: want to have your smartphones. You get a little dongle

465
00:25:33,720 --> 00:25:36,760
Speaker 1: plug if you will plugs into your vehicle. It pairs

466
00:25:36,800 --> 00:25:40,240
Speaker 1: with your device, your iPhone or Google phone and gave

467
00:25:40,320 --> 00:25:42,880
Speaker 1: you the information that way, and it has an up

468
00:25:43,000 --> 00:25:46,199
Speaker 1: You get one code connect vehicle free, and then if

469
00:25:46,240 --> 00:25:49,520
Speaker 1: you like that information, you can for a nominal fee

470
00:25:49,760 --> 00:25:52,879
Speaker 1: get additional code connect for all vehicles or one vehicle,

471
00:25:53,080 --> 00:25:54,600
Speaker 1: so you can choose if you want to pay for

472
00:25:54,640 --> 00:25:57,920
Speaker 1: that additional information. But the base unit itself is still

473
00:25:58,000 --> 00:26:00,360
Speaker 1: under a hundred dollars. They could see it and then

474
00:26:00,400 --> 00:26:02,600
Speaker 1: decide if if you would want more at a lot

475
00:26:02,640 --> 00:26:06,280
Speaker 1: of technology for a hundred bucks, right, definitely. Yeah, So

476
00:26:06,280 --> 00:26:10,520
Speaker 1: so we're gonna listeners get more information. Jennifer um actron

477
00:26:10,600 --> 00:26:13,400
Speaker 1: dot com. We have all kinds of information about our

478
00:26:13,440 --> 00:26:15,959
Speaker 1: tool or full line from the basic codry are all

479
00:26:15,960 --> 00:26:18,679
Speaker 1: the way up to our coach connect as Airbag Tools

480
00:26:18,800 --> 00:26:21,080
Speaker 1: at Actron dot com. And Actron is part of the

481
00:26:21,080 --> 00:26:25,159
Speaker 1: Bosch family of diagnostics, and obviously we all know who

482
00:26:25,240 --> 00:26:27,760
Speaker 1: Bosch is uh and we know what they represent, what

483
00:26:27,800 --> 00:26:30,280
Speaker 1: they bring to the table to this industry. Jennifer, I

484
00:26:30,280 --> 00:26:31,919
Speaker 1: want to thank you for taking the time today and

485
00:26:31,920 --> 00:26:34,639
Speaker 1: helping enlighten everybody about o b D two and we

486
00:26:34,680 --> 00:26:36,320
Speaker 1: look forward to talking to you again real soon. You

487
00:26:36,359 --> 00:26:39,840
Speaker 1: take good care. Thanks, Thanks again, You're very welcome. I'm

488
00:26:39,880 --> 00:26:41,840
Speaker 1: running nating in the car doctor. We are back right

489
00:26:41,840 --> 00:26:47,680
Speaker 1: after this welcome back. We're on a neating the car doctor.

490
00:26:47,720 --> 00:26:50,240
Speaker 1: And once again thanks to Jennifer Grabowski. And if you're

491
00:26:50,240 --> 00:26:52,320
Speaker 1: looking for more information about o b D two, get

492
00:26:52,320 --> 00:26:55,240
Speaker 1: out to Actron scan Tools. It was Actron scan Tools

493
00:26:55,280 --> 00:26:57,560
Speaker 1: Actron dot com. We'll look at the website, Tony, Tom,

494
00:26:57,560 --> 00:26:59,200
Speaker 1: look at the website. Give me the website again before

495
00:26:59,200 --> 00:27:00,879
Speaker 1: the end of the hour and we'll plug that up

496
00:27:00,920 --> 00:27:02,920
Speaker 1: there at the top. So let's get over to the phone.

497
00:27:02,960 --> 00:27:05,480
Speaker 1: Just over to Charlie up there in Buckfield, Maine. I

498
00:27:05,480 --> 00:27:08,359
Speaker 1: believe that is in some comments and questions about oil changes. Charlie,

499
00:27:08,440 --> 00:27:13,560
Speaker 1: is that correct? Is this main or is this mess? Yes, Charlie,

500
00:27:13,600 --> 00:27:15,640
Speaker 1: Well I'm sorry, yeah, come on now, so we don't

501
00:27:15,680 --> 00:27:18,080
Speaker 1: want to start that home in Massachusetts. I've noticed that

502
00:27:18,119 --> 00:27:21,120
Speaker 1: the guys from Massachusetts and Maine. It's it's worse than

503
00:27:21,160 --> 00:27:23,919
Speaker 1: the North and the south. Uh, you know it's you

504
00:27:23,960 --> 00:27:25,879
Speaker 1: know it's But anyway, how can I help you today, Charlie?

505
00:27:25,920 --> 00:27:29,560
Speaker 1: What's going on? Carbug here? I've got three Toyota. Is

506
00:27:29,600 --> 00:27:33,680
Speaker 1: one of them a brand new camera sc okay brand new.

507
00:27:33,960 --> 00:27:37,680
Speaker 1: So the dealer says to me, you get free oil

508
00:27:37,760 --> 00:27:42,760
Speaker 1: for two years. They only changes at ten thousand. That's

509
00:27:42,800 --> 00:27:48,640
Speaker 1: the first question. What do you think of their their deal? Well, um,

510
00:27:48,680 --> 00:27:53,600
Speaker 1: what oil filter they putting in it? I imagine the Toyota,

511
00:27:54,880 --> 00:27:56,959
Speaker 1: you know, it's it's funny. I had a phone call

512
00:27:57,080 --> 00:27:58,600
Speaker 1: this week with a friend of my, very good friend

513
00:27:58,640 --> 00:28:00,760
Speaker 1: of mine, Jay Buckley. J Buckley is the Bendix break

514
00:28:00,800 --> 00:28:04,119
Speaker 1: answer man. He's also the Fram oil filter guy. And

515
00:28:04,280 --> 00:28:07,159
Speaker 1: we had a great conversation about filters and and and

516
00:28:07,200 --> 00:28:10,719
Speaker 1: so forth, and you know, suffice it to say at

517
00:28:10,760 --> 00:28:13,119
Speaker 1: the end, I got some education and I'm glad that

518
00:28:13,160 --> 00:28:16,880
Speaker 1: he called me. And I now know that fram makes

519
00:28:16,920 --> 00:28:20,960
Speaker 1: an oil filter that is silicon based. It's a silicon

520
00:28:21,040 --> 00:28:24,840
Speaker 1: based drain back valve, and it's special fiber filed filtration,

521
00:28:24,880 --> 00:28:28,040
Speaker 1: and he's sending me paperwork and documentation on it. It's

522
00:28:28,040 --> 00:28:31,399
Speaker 1: their ultrafilter and it's rated to go fifteen thousand miles

523
00:28:31,680 --> 00:28:34,800
Speaker 1: flat out on the box stop fifteen thousand miles on

524
00:28:34,840 --> 00:28:37,520
Speaker 1: the box it says fifteen thousand miles. So finally somebody

525
00:28:37,520 --> 00:28:39,520
Speaker 1: showed me an oil filter that somebody's gonna stick their

526
00:28:39,520 --> 00:28:41,880
Speaker 1: neck out and say, here's the mile in Generval. I

527
00:28:41,920 --> 00:28:46,120
Speaker 1: tipped my hat to them, the Toyota dealer, and I said, okay,

528
00:28:46,160 --> 00:28:49,160
Speaker 1: so what are the manufacturers using? He said, give me

529
00:28:49,200 --> 00:28:51,560
Speaker 1: it for instance, and I said Toyota. He said, Toyota

530
00:28:51,560 --> 00:28:55,719
Speaker 1: makes a great se oil filter. And after that it's questionable.

531
00:28:56,960 --> 00:29:01,000
Speaker 1: So you know, here we are. Now ask your question again.

532
00:29:01,000 --> 00:29:03,800
Speaker 1: I'll ask it for you. It's a ten thousand mile interval.

533
00:29:03,840 --> 00:29:06,200
Speaker 1: How are they doing that on a filter that's been

534
00:29:06,240 --> 00:29:10,440
Speaker 1: generally accepted as rated by you know. Part of the

535
00:29:10,520 --> 00:29:13,640
Speaker 1: education I got this week was that the mileage rating

536
00:29:13,680 --> 00:29:18,120
Speaker 1: on filters are dependent upon grams per mile and what

537
00:29:18,200 --> 00:29:20,440
Speaker 1: the engine will produce and what the filter will absorb

538
00:29:20,480 --> 00:29:23,600
Speaker 1: before it reaches saturation point and then goes into bypass

539
00:29:23,640 --> 00:29:27,040
Speaker 1: mode where it's no longer filtering. So you know, in

540
00:29:27,080 --> 00:29:30,440
Speaker 1: the past, I've always based my comments about filter life

541
00:29:30,480 --> 00:29:33,840
Speaker 1: and length and how far they will go on you know,

542
00:29:33,960 --> 00:29:37,800
Speaker 1: the average consumer. So to answer your question, Charlie, if

543
00:29:37,840 --> 00:29:40,840
Speaker 1: they put a filter on their rated four ten thousand

544
00:29:40,880 --> 00:29:45,160
Speaker 1: miles and they use oil rated for ten thousand miles,

545
00:29:45,200 --> 00:29:49,040
Speaker 1: and you're willing to check the oil level every thousand

546
00:29:49,080 --> 00:29:52,520
Speaker 1: miles after five, because we're gonna go back to the

547
00:29:52,560 --> 00:29:55,720
Speaker 1: way it was a nine, where we're starting to check

548
00:29:55,760 --> 00:29:58,040
Speaker 1: oil on a regular basis. Yeah, I'm okay with a

549
00:29:58,080 --> 00:30:01,520
Speaker 1: ten thousand mile oil change. But and I think I

550
00:30:01,600 --> 00:30:07,480
Speaker 1: just heard health reason over. But okay, there's you gotta

551
00:30:07,520 --> 00:30:11,960
Speaker 1: follow those caveats. There's no way, there's no way you're

552
00:30:12,000 --> 00:30:15,920
Speaker 1: ever gonna convince me ten thousand mile oil interval and

553
00:30:16,040 --> 00:30:18,400
Speaker 1: never lift the hood. Now, maybe on a brand new

554
00:30:18,440 --> 00:30:20,880
Speaker 1: car in that first ten thousand and maybe the second

555
00:30:20,920 --> 00:30:25,080
Speaker 1: ten thousand, but after twenty thousand miles, on any given

556
00:30:25,160 --> 00:30:30,320
Speaker 1: car with a proper oil filter and proper oil I

557
00:30:30,360 --> 00:30:32,040
Speaker 1: still expect somebody to get under the hood on a

558
00:30:32,040 --> 00:30:36,520
Speaker 1: regular basis. And here's the biggest problem. Okay, I'm an

559
00:30:36,480 --> 00:30:38,880
Speaker 1: independent I'm an independent repair shop owner of a mechanic.

560
00:30:39,520 --> 00:30:41,320
Speaker 1: Charlie brings me his car, and it used to be

561
00:30:41,360 --> 00:30:43,120
Speaker 1: I'd see that car every four or five months, and

562
00:30:43,160 --> 00:30:44,720
Speaker 1: I changed the oil, and I'd get to look under

563
00:30:44,720 --> 00:30:46,280
Speaker 1: the hood, and I look at all the other fluids,

564
00:30:46,640 --> 00:30:48,560
Speaker 1: and I would get to test the battery going into

565
00:30:48,560 --> 00:30:50,280
Speaker 1: the winter, and I would get to, you know, check

566
00:30:50,320 --> 00:30:52,720
Speaker 1: cooling protection and all that good stuff. And some of

567
00:30:52,760 --> 00:30:55,200
Speaker 1: that's dated, I get it, but in general, I had

568
00:30:55,320 --> 00:30:56,600
Speaker 1: you know, I was under the hood, and I knew

569
00:30:56,640 --> 00:30:58,640
Speaker 1: Charlie's car was good for the next four or five months.

570
00:30:58,960 --> 00:31:02,280
Speaker 1: All right, Now you're gonna go ten thousand miles. How

571
00:31:02,280 --> 00:31:07,200
Speaker 1: long is it gonna take you to go ten thousand miles? Charlie? Uh,

572
00:31:07,240 --> 00:31:12,320
Speaker 1: And that particular that's at least a year. So are

573
00:31:12,320 --> 00:31:15,080
Speaker 1: you gonna be comfortable driving that car for one year

574
00:31:15,120 --> 00:31:18,920
Speaker 1: without having a mechanic look under the hood. Well, I'm not.

575
00:31:19,120 --> 00:31:22,320
Speaker 1: That's why I'm kind of touching base with you. And

576
00:31:21,680 --> 00:31:23,840
Speaker 1: then and then when you bring it, and then when

577
00:31:23,880 --> 00:31:26,400
Speaker 1: you bring it into my shop and you say, Ron,

578
00:31:26,440 --> 00:31:28,240
Speaker 1: I just I don't want the oil change because I've

579
00:31:28,280 --> 00:31:30,880
Speaker 1: got I've got a ten thousand mile rated filter and

580
00:31:30,920 --> 00:31:33,080
Speaker 1: I've got a ten thousand mile rated oil in it,

581
00:31:33,600 --> 00:31:36,160
Speaker 1: all right, And yeah, they are out there. The industry

582
00:31:36,200 --> 00:31:38,080
Speaker 1: is headed towards the twenty thousand mile oil change. And

583
00:31:38,080 --> 00:31:41,880
Speaker 1: that's a whole another conversation, all right. But you know

584
00:31:42,000 --> 00:31:44,040
Speaker 1: when you bring that into my shop and you say,

585
00:31:44,120 --> 00:31:46,520
Speaker 1: ron check the fluid, check the battery, do the normal

586
00:31:46,560 --> 00:31:50,680
Speaker 1: service things, Charlie, I've got to charge you money. I

587
00:31:50,720 --> 00:31:54,719
Speaker 1: can't do that for free, right My time is worth something.

588
00:31:55,600 --> 00:31:59,480
Speaker 1: So the fifteen minutes of time, the twenty five dollars

589
00:31:59,560 --> 00:32:01,640
Speaker 1: or whatever the number is that I'm gonna charge you,

590
00:32:02,960 --> 00:32:05,040
Speaker 1: How does that equate to the oil change that you're missing?

591
00:32:05,320 --> 00:32:07,200
Speaker 1: Hold that thought. We're gonna pull away and take a

592
00:32:07,240 --> 00:32:10,960
Speaker 1: pause and I'll finish this when I return eight zero

593
00:32:11,040 --> 00:32:13,680
Speaker 1: nine zero. The car doctors coming right back. Don't go away,

594
00:32:16,080 --> 00:32:17,880
Speaker 1: welcome back. We're on the ed of the car doctor,

595
00:32:17,960 --> 00:32:20,000
Speaker 1: feeling good here talking to you about your car problem.

596
00:32:20,040 --> 00:32:22,720
Speaker 1: At eight five zero nine nine zero zero. We're gonna

597
00:32:22,720 --> 00:32:25,880
Speaker 1: finish up with Charlie from Buckfield Main. Charlie, you're still there, sir.

598
00:32:27,400 --> 00:32:30,040
Speaker 1: So the bottom line comes back to talking about extended

599
00:32:30,080 --> 00:32:32,719
Speaker 1: oil drain intervals. You know, it's a problem. So we're

600
00:32:32,760 --> 00:32:36,040
Speaker 1: gonna make that oil drain interval longer. And I'm not

601
00:32:36,120 --> 00:32:38,240
Speaker 1: comfortable without having somebody look under the hood. I don't

602
00:32:38,240 --> 00:32:40,280
Speaker 1: think you are either, And I'm willing to bet that

603
00:32:40,320 --> 00:32:42,360
Speaker 1: most of the people out there listening to me today

604
00:32:42,600 --> 00:32:44,959
Speaker 1: are not comfortable without somebody looking under the hood. So

605
00:32:45,440 --> 00:32:47,600
Speaker 1: what is the value of that extended oil drain interval.

606
00:32:47,760 --> 00:32:51,880
Speaker 1: I'm not really sure, But like I said, the important

607
00:32:51,920 --> 00:32:54,080
Speaker 1: part is gotta have a good oil filter on their.

608
00:32:54,280 --> 00:32:57,800
Speaker 1: Wix makes a great extended raine oil filter. We can

609
00:32:57,880 --> 00:33:00,600
Speaker 1: use a Wix, we can use Penn's Oil Syntheta, and

610
00:33:00,680 --> 00:33:03,960
Speaker 1: we can go the distance. And as long as we're

611
00:33:04,120 --> 00:33:07,280
Speaker 1: using good quality oil, good quality filter, you want to

612
00:33:07,280 --> 00:33:09,680
Speaker 1: go ten thousand miles, go ahead. As long as the

613
00:33:09,680 --> 00:33:11,640
Speaker 1: oil and the filter are rated for it, I have

614
00:33:11,680 --> 00:33:14,280
Speaker 1: no problem with that. But then you gotta ask yourself

615
00:33:14,520 --> 00:33:17,640
Speaker 1: what happens to those service intervals where fluids get checked,

616
00:33:17,640 --> 00:33:21,120
Speaker 1: tire pressure gets checked, and you know, everything else that's

617
00:33:21,160 --> 00:33:24,440
Speaker 1: normally looked at. We had somebody come into the shop yesterday.

618
00:33:24,440 --> 00:33:26,240
Speaker 1: We do the show Life Saturday two to four pm

619
00:33:26,240 --> 00:33:28,040
Speaker 1: Eastern Time on the network. It goes out across the

620
00:33:28,040 --> 00:33:32,200
Speaker 1: affiliates afterwards and came into the shop yesterday afternoon, three

621
00:33:32,280 --> 00:33:35,880
Speaker 1: thirty after on a Friday, TPMs light was on. They

622
00:33:35,920 --> 00:33:38,960
Speaker 1: weren't our customer. There now our customer because we gave

623
00:33:39,000 --> 00:33:41,760
Speaker 1: them service, but we put air in the tires. Somebody

624
00:33:41,760 --> 00:33:44,280
Speaker 1: hadn't done tire pressure in seven months because they had

625
00:33:44,320 --> 00:33:46,800
Speaker 1: an extended range oil change. What do you do with that?

626
00:33:47,560 --> 00:33:50,000
Speaker 1: You know, it's it's pulled the guy off of a

627
00:33:50,080 --> 00:33:52,120
Speaker 1: job stop that we were doing on a Friday afternoon,

628
00:33:52,160 --> 00:33:55,240
Speaker 1: went out and service somebody. You can't do that, make

629
00:33:55,280 --> 00:33:57,280
Speaker 1: a living and expect to be there the next week

630
00:33:57,280 --> 00:33:59,280
Speaker 1: because the bank doesn't want to hear. But we put

631
00:33:59,280 --> 00:34:01,080
Speaker 1: air in Mrs Smith tires and that's why we can't

632
00:34:01,120 --> 00:34:05,080
Speaker 1: make the mortgage this month. So you know, um that

633
00:34:05,080 --> 00:34:08,680
Speaker 1: that doesn't work. Last last question, real quick, I'll throw

634
00:34:08,719 --> 00:34:13,560
Speaker 1: this at you real quick. Mobile ones come out with one. Yeah,

635
00:34:15,200 --> 00:34:18,200
Speaker 1: and you know what, and well, you know it's it's

636
00:34:18,200 --> 00:34:21,040
Speaker 1: we're back to and I'm not gonna be surprised when

637
00:34:21,040 --> 00:34:23,440
Speaker 1: Penn's oil comes out with extended range oil change or

638
00:34:23,440 --> 00:34:26,880
Speaker 1: extended range oil. And the problem still comes back to

639
00:34:27,400 --> 00:34:30,319
Speaker 1: how comfortable are you not having somebody that would be

640
00:34:30,360 --> 00:34:33,200
Speaker 1: two years somebody doesn't look under the hood of your car, Charlie,

641
00:34:33,640 --> 00:34:36,279
Speaker 1: how comfortable are you gonna be? Then? And the other

642
00:34:36,320 --> 00:34:39,799
Speaker 1: thing to remember, and we seem to forget this. We

643
00:34:39,840 --> 00:34:43,480
Speaker 1: are all so adamant about how long can we go

644
00:34:43,480 --> 00:34:46,040
Speaker 1: on an oil change. I never heard anybody talking about

645
00:34:46,080 --> 00:34:48,760
Speaker 1: I changed my transmission, fluid, my cool, my break fluid,

646
00:34:48,760 --> 00:34:51,200
Speaker 1: I rotate my tires. We're forget about the other maintenance

647
00:34:51,200 --> 00:34:53,399
Speaker 1: that the car needs, and that's a problem because we're

648
00:34:53,440 --> 00:34:55,680
Speaker 1: only focused on the engine. There'll be more to come

649
00:34:55,719 --> 00:34:58,359
Speaker 1: on this, I'm sure until the next hour I'm run

650
00:34:58,400 --> 00:35:01,640
Speaker 1: anating the car. Doctor remind in you the mechanics aren't expensive,

651
00:35:01,760 --> 00:35:02,920
Speaker 1: they're placeless. See