1 00:00:00,440 --> 00:00:11,680 Speaker 1: It's another jubile phone frame on the twenties. Hello. Yes, Hello, 2 00:00:11,800 --> 00:00:14,120 Speaker 1: this is Ted there. But though I'm calling from Merrow 3 00:00:14,120 --> 00:00:17,880 Speaker 1: Customer Service. I was looking for Debbie. It's about a 4 00:00:17,960 --> 00:00:19,959 Speaker 1: couch that you have not received yet. 5 00:00:21,079 --> 00:00:23,440 Speaker 2: Yeah, you've got her. It's been like three weeks. 6 00:00:23,760 --> 00:00:27,480 Speaker 1: Nice. Well, the reason I'm calling today is to inform 7 00:00:27,520 --> 00:00:29,920 Speaker 1: you that that couch that you had ordered from us, 8 00:00:30,360 --> 00:00:34,519 Speaker 1: the one it is three weeks late. Yeah, yes, it 9 00:00:34,680 --> 00:00:38,080 Speaker 1: is unfortunately dead and gone and I'm so sorry about this. 10 00:00:39,440 --> 00:00:43,000 Speaker 1: What Yes, I in the couch is dead and gone. 11 00:00:43,360 --> 00:00:46,159 Speaker 1: It is ruined and we cannot deliver that couch now 12 00:00:46,159 --> 00:00:48,159 Speaker 1: because it is dead and gone. And I'm so sorry. 13 00:00:48,600 --> 00:00:50,800 Speaker 2: What are you talking about? How is it ruined? 14 00:00:50,960 --> 00:00:52,960 Speaker 1: Well, I just go ahead and explain what happened. So, 15 00:00:53,240 --> 00:00:57,360 Speaker 1: somehow a delivery driver that was delivering the couch was 16 00:00:57,400 --> 00:01:00,800 Speaker 1: delivering on time, but he got the address throng and 17 00:01:00,840 --> 00:01:03,760 Speaker 1: he delivered it to a local karaoke bar. And so 18 00:01:03,840 --> 00:01:06,720 Speaker 1: the couch has been in the karaoke bar for three weeks. 19 00:01:07,560 --> 00:01:11,840 Speaker 2: And no, no, I wait a second, why would it 20 00:01:11,880 --> 00:01:15,360 Speaker 2: go to a different address. 21 00:01:15,480 --> 00:01:17,240 Speaker 1: Yes, that's what I said. When I saw it, I said, 22 00:01:17,280 --> 00:01:19,200 Speaker 1: how could you get karaoke bar mixed up with a 23 00:01:19,280 --> 00:01:21,440 Speaker 1: residential air address, so that couch has been in the 24 00:01:21,520 --> 00:01:24,040 Speaker 1: karaoke bar. And then have you ever done karaoke before? 25 00:01:24,040 --> 00:01:25,360 Speaker 1: It can be a blast? 26 00:01:25,920 --> 00:01:28,760 Speaker 2: You know what? I don't really see how that where's 27 00:01:28,920 --> 00:01:31,480 Speaker 2: another couch for me? Then, like you guys have to 28 00:01:31,560 --> 00:01:34,720 Speaker 2: replace what I already paid for? So where is my couch? 29 00:01:34,880 --> 00:01:36,720 Speaker 1: Well, the couches at the karaoke bar? 30 00:01:37,720 --> 00:01:39,679 Speaker 2: Don't you care about that couse? But you. 31 00:01:41,319 --> 00:01:44,160 Speaker 1: Paid for Sometimes when you do with the karaoke, you know, 32 00:01:44,280 --> 00:01:46,440 Speaker 1: can't stop believing that's always my song? 33 00:01:46,600 --> 00:01:51,280 Speaker 2: What's you don't care about karaoke? Stop talking about karaoke. 34 00:01:51,880 --> 00:01:54,680 Speaker 2: I paid for that couch, so you just need to 35 00:01:54,760 --> 00:01:56,520 Speaker 2: find me the same one wall. 36 00:01:57,920 --> 00:02:00,320 Speaker 1: Unfortunately, that was the last one that we had made, 37 00:02:00,560 --> 00:02:03,920 Speaker 1: so there is no more options for that couch, you see, 38 00:02:04,320 --> 00:02:06,680 Speaker 1: And so that's the problem that we're haven't over here 39 00:02:06,760 --> 00:02:07,320 Speaker 1: is trying. 40 00:02:07,120 --> 00:02:10,200 Speaker 2: To you need to refund me and I just will 41 00:02:10,200 --> 00:02:11,480 Speaker 2: never deal with your company again. 42 00:02:11,800 --> 00:02:14,080 Speaker 1: Unfortunately, we can offer a refund at this time, but 43 00:02:14,160 --> 00:02:16,440 Speaker 1: we are willing to have that couch taken if you 44 00:02:16,440 --> 00:02:18,760 Speaker 1: would like the couch steal, even though it's it's kind 45 00:02:18,760 --> 00:02:20,840 Speaker 1: of dead. Gowing it's got sweats, sing a sweat on 46 00:02:20,919 --> 00:02:23,320 Speaker 1: it and alcohol. But you could have it delivered. We 47 00:02:23,360 --> 00:02:25,360 Speaker 1: could pick that up and deliver it today if you 48 00:02:25,400 --> 00:02:27,400 Speaker 1: want it. You could have your couch by this afternoon. 49 00:02:29,080 --> 00:02:31,280 Speaker 2: No, I do not want the couch that's been in 50 00:02:31,280 --> 00:02:33,959 Speaker 2: a karaoke bar with god nose who. 51 00:02:33,919 --> 00:02:37,239 Speaker 1: Has seen sweet sweaty sing a sweat, sweatst sing a 52 00:02:37,320 --> 00:02:38,239 Speaker 1: sweat all over it? 53 00:02:38,360 --> 00:02:43,320 Speaker 2: Wait whatever you said that I ordered or I want 54 00:02:43,480 --> 00:02:44,040 Speaker 2: a refund? 55 00:02:44,320 --> 00:02:47,360 Speaker 1: Well, unfortunately, like I said, we cannot do a refund 56 00:02:47,360 --> 00:02:49,800 Speaker 1: for refund on that, but I'm prepared to offer you 57 00:02:49,840 --> 00:02:51,799 Speaker 1: some other options because I wasn't sure if you like 58 00:02:51,880 --> 00:02:54,640 Speaker 1: the US sweaty single sweat the sweaty single sweat all 59 00:02:54,639 --> 00:02:57,079 Speaker 1: over it. Yes, I didn't think so that's why it's 60 00:02:57,080 --> 00:02:59,120 Speaker 1: been dead gone and I'm so sorry. But we do 61 00:02:59,200 --> 00:03:01,800 Speaker 1: have a diye net say it. It is the same process. 62 00:03:02,000 --> 00:03:05,240 Speaker 2: No, I don't need a dinetta. I'm sorry. Why exactly 63 00:03:05,320 --> 00:03:08,400 Speaker 2: couldn't you give me a refund? Because you messed it up? 64 00:03:08,480 --> 00:03:09,880 Speaker 2: So I want my money back. 65 00:03:09,880 --> 00:03:12,760 Speaker 1: You've got a bright pink credenza. 66 00:03:12,400 --> 00:03:16,440 Speaker 2: If you would like that bright pink credenza. Seriously, I 67 00:03:16,560 --> 00:03:18,440 Speaker 2: ordered a couch. What would you like me to do 68 00:03:18,560 --> 00:03:22,320 Speaker 2: is a bright pink credenza, shit on it and watch 69 00:03:22,480 --> 00:03:23,560 Speaker 2: my shows? Are you? 70 00:03:24,560 --> 00:03:26,480 Speaker 1: I just let you know I did talk to the 71 00:03:26,520 --> 00:03:29,520 Speaker 1: bar and they are prepared to offer you first ride 72 00:03:29,520 --> 00:03:31,359 Speaker 1: at any karaoke song you want to sing if you 73 00:03:31,360 --> 00:03:31,959 Speaker 1: want to come down. 74 00:03:31,960 --> 00:03:35,200 Speaker 2: And I don't care about karaoke. I'm not going to 75 00:03:35,360 --> 00:03:38,640 Speaker 2: karaoke to sit on a couch that I paid for. 76 00:03:39,120 --> 00:03:41,440 Speaker 2: You know what, I'm done speaking with you. I want 77 00:03:41,440 --> 00:03:44,840 Speaker 2: to talk to your manager or supervisor whoever, like you 78 00:03:44,880 --> 00:03:48,200 Speaker 2: should not be doing any kind of customer service. It's 79 00:03:48,240 --> 00:03:49,240 Speaker 2: just been ridiculous. 80 00:03:49,240 --> 00:03:51,440 Speaker 1: That's understandable. I can tell that you are pretty fired 81 00:03:51,520 --> 00:03:53,120 Speaker 1: up right now, and I'm so sorry about this. You 82 00:03:53,240 --> 00:03:55,680 Speaker 1: more onrey than a bed with a throwne in his pall, 83 00:03:55,840 --> 00:03:57,040 Speaker 1: which is understandable. 84 00:03:57,360 --> 00:04:01,280 Speaker 2: What you know what again? Manager, I'm talking to you. 85 00:04:00,880 --> 00:04:03,480 Speaker 1: Okay, how about I tell you that this is actually 86 00:04:03,560 --> 00:04:05,640 Speaker 1: Jewbel from the Jebel Show doing a phone prank on 87 00:04:05,680 --> 00:04:09,760 Speaker 1: you and your husband set you up. It's a joke. 88 00:04:10,120 --> 00:04:12,200 Speaker 1: He said that you ordered couch and it's three weeks late, 89 00:04:12,280 --> 00:04:14,440 Speaker 1: and you're angry about it and you wanted to mess 90 00:04:14,480 --> 00:04:14,680 Speaker 1: with you. 91 00:04:16,920 --> 00:04:17,680 Speaker 2: Are you kidding? 92 00:04:18,520 --> 00:04:20,800 Speaker 1: Yes, I'm kidding. It's not at a karaoke bar. I 93 00:04:20,800 --> 00:04:23,320 Speaker 1: don't know where it is though, but he just wanted 94 00:04:23,360 --> 00:04:24,200 Speaker 1: to have some fun with you. 95 00:04:24,880 --> 00:04:32,880 Speaker 2: Oh my god, I'm I thank God because I'm not 96 00:04:32,920 --> 00:04:34,200 Speaker 2: going to hearaoke bar 97 00:04:37,640 --> 00:04:40,040 Speaker 1: Wake up every morning with jebal phone pranks,