1 00:00:01,600 --> 00:00:04,960 Speaker 1: Every day a week ago, clicks up the Breakfast Club. 2 00:00:05,240 --> 00:00:07,480 Speaker 2: You don't finish for y'all done morning. 3 00:00:07,480 --> 00:00:11,240 Speaker 3: Everybody is the DJ Envy just hilarious, Charlemagne to God. 4 00:00:11,240 --> 00:00:13,600 Speaker 3: We are the breakfast Club lawl the ruses here as well. 5 00:00:13,640 --> 00:00:15,960 Speaker 3: We got a special guest in the building. We have 6 00:00:16,040 --> 00:00:19,640 Speaker 3: the President and CEO of Virtual Health, Dennis pulling Head. 7 00:00:19,640 --> 00:00:21,160 Speaker 2: Welcome, brother, thanks for having me. 8 00:00:21,200 --> 00:00:22,520 Speaker 4: How you feeling man good? 9 00:00:23,440 --> 00:00:24,840 Speaker 1: What is Virtual Health, my brother? 10 00:00:25,160 --> 00:00:29,720 Speaker 5: Virtual Health is an academic health center health system in 11 00:00:29,840 --> 00:00:32,640 Speaker 5: South Jersey. So we have about four hundred locations taking 12 00:00:32,680 --> 00:00:36,240 Speaker 5: care of the people of South Jersey and Philadelphia, Delaware. 13 00:00:36,400 --> 00:00:38,200 Speaker 4: Dope, they mean taking care of people. 14 00:00:38,280 --> 00:00:40,400 Speaker 3: Is this for people that don't know it's this older 15 00:00:40,400 --> 00:00:43,479 Speaker 3: people or this people that just have breaking down a 16 00:00:43,520 --> 00:00:43,919 Speaker 3: little bit. 17 00:00:44,159 --> 00:00:46,600 Speaker 5: We provide health care for the community, so no matter 18 00:00:46,600 --> 00:00:50,360 Speaker 5: what you need from birth to hospice so and everything 19 00:00:50,400 --> 00:00:50,960 Speaker 5: in between. 20 00:00:51,040 --> 00:00:53,360 Speaker 2: We take care of all that needs our care. 21 00:00:53,240 --> 00:00:54,200 Speaker 4: Now a little bit. 22 00:00:54,280 --> 00:00:56,480 Speaker 1: I mean that's that's needed now more than ever, especially 23 00:00:56,480 --> 00:00:58,320 Speaker 1: with the way that you know they've got it the healthcare. 24 00:00:58,400 --> 00:00:59,400 Speaker 4: Yeah, that's what we're saying. 25 00:00:59,400 --> 00:01:02,040 Speaker 5: You know it is is and particularly in the communities 26 00:01:02,080 --> 00:01:04,880 Speaker 5: that you guys all represent and sort of communicate with. 27 00:01:05,319 --> 00:01:13,920 Speaker 5: It's even more important to me. I don't have the 28 00:01:14,440 --> 00:01:16,559 Speaker 5: audience that you have. When I say y'all, I'm talking 29 00:01:16,560 --> 00:01:19,600 Speaker 5: about the people that tune into listening to you, and 30 00:01:19,680 --> 00:01:23,520 Speaker 5: so that that community is very important to me. It's 31 00:01:23,640 --> 00:01:24,920 Speaker 5: important to our organization. 32 00:01:25,120 --> 00:01:27,560 Speaker 6: I was glad to see I didn't know that you 33 00:01:27,680 --> 00:01:30,280 Speaker 6: were a black man in his position, but glad to 34 00:01:30,280 --> 00:01:31,800 Speaker 6: see it because I know a lot of what you 35 00:01:31,840 --> 00:01:33,440 Speaker 6: guys focus on is early detection. 36 00:01:34,080 --> 00:01:34,560 Speaker 2: We do. 37 00:01:34,680 --> 00:01:36,839 Speaker 5: You know the thing that a lot of people don't realize. 38 00:01:37,240 --> 00:01:41,160 Speaker 5: Of the top five largest health systems in the country, 39 00:01:42,000 --> 00:01:45,520 Speaker 5: three of them are run by black men, and so 40 00:01:45,920 --> 00:01:49,680 Speaker 5: we have a special affinity to try and do what's right, 41 00:01:49,880 --> 00:01:52,840 Speaker 5: particularly in light of everything else that's going on in 42 00:01:52,880 --> 00:01:53,400 Speaker 5: the country. 43 00:01:53,960 --> 00:01:55,720 Speaker 2: We're committed to taking care of our community. 44 00:01:56,920 --> 00:01:58,880 Speaker 3: I was going to ask what everything that's going on, 45 00:01:58,960 --> 00:02:02,160 Speaker 3: like she kind of mentioned, with the health industry, what 46 00:02:02,240 --> 00:02:03,240 Speaker 3: should people do right? 47 00:02:03,320 --> 00:02:05,280 Speaker 4: So, you know, there's so many different scenarios. 48 00:02:05,360 --> 00:02:05,560 Speaker 2: Right. 49 00:02:05,680 --> 00:02:08,360 Speaker 4: You hear from people that they go get a surgery 50 00:02:08,360 --> 00:02:08,880 Speaker 4: in December. 51 00:02:09,040 --> 00:02:11,399 Speaker 3: Right now, when they go back for postop in January, 52 00:02:11,400 --> 00:02:13,480 Speaker 3: the insurance is no longer covered by that hospital, So 53 00:02:13,520 --> 00:02:16,080 Speaker 3: now they have to find new doctors or not covered 54 00:02:16,120 --> 00:02:19,000 Speaker 3: at all, or they can't afford it, and they're saying 55 00:02:19,040 --> 00:02:23,600 Speaker 3: that their surgery or whatever they have is not necessarily 56 00:02:24,960 --> 00:02:26,600 Speaker 3: insurance as a coverage, so they have to go through 57 00:02:26,600 --> 00:02:27,560 Speaker 3: the emergency room. 58 00:02:27,800 --> 00:02:29,720 Speaker 4: So what do you tell those people in those individuals 59 00:02:29,720 --> 00:02:31,160 Speaker 4: that are going through all the things that I've been taking. 60 00:02:31,200 --> 00:02:34,520 Speaker 5: You ask a great question. You know, if I think 61 00:02:34,560 --> 00:02:38,040 Speaker 5: the number one problem in healthcare today is health literacy, 62 00:02:38,680 --> 00:02:42,480 Speaker 5: is people understanding how to navigate the system, understanding how 63 00:02:42,480 --> 00:02:43,720 Speaker 5: to take care of their bodies. 64 00:02:43,880 --> 00:02:44,960 Speaker 2: I mean, you're a car guy. 65 00:02:45,560 --> 00:02:48,760 Speaker 5: Most people spend more time focusing on the maintenance of 66 00:02:48,800 --> 00:02:51,560 Speaker 5: their vehicles than they do their own bodies. And so 67 00:02:51,680 --> 00:02:54,359 Speaker 5: people showing up at the emergency room, which could be 68 00:02:54,720 --> 00:02:57,799 Speaker 5: you know, fifteen hundred, two thousand dollars visit when it's 69 00:02:57,800 --> 00:02:59,639 Speaker 5: something they may have been able to do through a 70 00:02:59,720 --> 00:03:02,359 Speaker 5: Virtue will care or through a primary care at forty 71 00:03:02,360 --> 00:03:05,200 Speaker 5: dollars to sixty dollars. So it's really about trying to 72 00:03:05,440 --> 00:03:10,640 Speaker 5: educate people on how to better navigate a very complex system. 73 00:03:10,919 --> 00:03:12,840 Speaker 1: How do you ensure you're showing up with purpose every 74 00:03:12,919 --> 00:03:15,920 Speaker 1: day and not just not just treating us like a business. 75 00:03:16,480 --> 00:03:19,800 Speaker 5: First of all, you got to try and better understand 76 00:03:19,840 --> 00:03:22,960 Speaker 5: the people that we're taking care of and understanding what 77 00:03:23,000 --> 00:03:25,640 Speaker 5: their needs are and demonstrate that we're going to be 78 00:03:25,840 --> 00:03:28,960 Speaker 5: there for them when they need us, how they need us, 79 00:03:29,240 --> 00:03:32,280 Speaker 5: and where they need us, and being consistent. You know, 80 00:03:32,360 --> 00:03:35,960 Speaker 5: a lot she was asking about taking care of certain 81 00:03:36,000 --> 00:03:38,920 Speaker 5: population and black men in particular. You know, there's a 82 00:03:38,920 --> 00:03:41,600 Speaker 5: lot of distrust in healthcare and it's warranted. 83 00:03:41,800 --> 00:03:42,720 Speaker 2: You know, our. 84 00:03:42,680 --> 00:03:46,760 Speaker 5: History has told us that it's certain individuals don't get 85 00:03:46,840 --> 00:03:50,120 Speaker 5: treated the same. And so for me, you know, I 86 00:03:50,240 --> 00:03:53,360 Speaker 5: try and create an environment where we have cultural competencies, 87 00:03:53,400 --> 00:03:57,400 Speaker 5: where people understand the needs of certain communities and we 88 00:03:57,520 --> 00:04:00,560 Speaker 5: show up and we do what's right and not all ways, 89 00:04:00,880 --> 00:04:02,680 Speaker 5: you know, what's best for the moment. 90 00:04:02,880 --> 00:04:04,640 Speaker 3: How can they get that information you talk about, you 91 00:04:04,640 --> 00:04:07,400 Speaker 3: know people should understand more, But where can people get 92 00:04:07,440 --> 00:04:11,440 Speaker 3: that information from? And usually it's you know, it's bottom 93 00:04:11,480 --> 00:04:13,880 Speaker 3: of the ninth and they can't look for that information. 94 00:04:13,920 --> 00:04:16,360 Speaker 4: It's something's happening now and I need to get it fixed. 95 00:04:16,400 --> 00:04:19,839 Speaker 5: Yeah, because you know, if you look at it, black 96 00:04:19,880 --> 00:04:25,840 Speaker 5: women have a much higher incidence of death from cancer, 97 00:04:25,880 --> 00:04:27,080 Speaker 5: particularly breast cancer. 98 00:04:27,440 --> 00:04:30,320 Speaker 2: Not because cancer shows up more in black women. 99 00:04:30,320 --> 00:04:33,760 Speaker 5: It's because they get diagnosed at such a later stage 100 00:04:34,200 --> 00:04:36,560 Speaker 5: than the disease have already progressed. 101 00:04:36,720 --> 00:04:38,960 Speaker 2: So how do you prevent that from happening. 102 00:04:39,320 --> 00:04:43,840 Speaker 5: You know, there's more information now than ever, but the 103 00:04:43,880 --> 00:04:46,400 Speaker 5: problem is there's also a lot of misinformation. 104 00:04:46,920 --> 00:04:49,560 Speaker 2: So finding a reliable source, finding somebody you. 105 00:04:49,520 --> 00:04:53,240 Speaker 5: Can trust, you know, not on TikTok, but maybe a 106 00:04:53,279 --> 00:04:57,640 Speaker 5: community physician, having a relationship with a health system like 107 00:04:57,760 --> 00:04:59,360 Speaker 5: a Virtua or many others. 108 00:04:59,680 --> 00:05:01,640 Speaker 2: That's what's important. Educate yourself. 109 00:05:01,680 --> 00:05:04,960 Speaker 6: You guys have these clinics or like these communities right 110 00:05:05,000 --> 00:05:07,000 Speaker 6: where it's just like people don't even got to come 111 00:05:07,040 --> 00:05:08,720 Speaker 6: in just to be seen. It's just like y'all can 112 00:05:08,720 --> 00:05:11,320 Speaker 6: come and have a conversation about certain things in certain areas. 113 00:05:11,680 --> 00:05:12,000 Speaker 2: We do. 114 00:05:12,040 --> 00:05:15,880 Speaker 5: And what's really important is that we have over four 115 00:05:15,960 --> 00:05:22,440 Speaker 5: hundred locations throughout South Jersey, Philadelphia, Delaware. We open our 116 00:05:22,560 --> 00:05:25,880 Speaker 5: arms to anybody that needs our care and want to 117 00:05:25,920 --> 00:05:29,040 Speaker 5: come to see us. The problem is not everybody can 118 00:05:29,080 --> 00:05:31,280 Speaker 5: get to us, and so we have to extend a 119 00:05:31,360 --> 00:05:34,920 Speaker 5: hand to those that can't, and so educating, reaching out 120 00:05:35,040 --> 00:05:40,159 Speaker 5: our community programs. You know, we take care of a 121 00:05:40,200 --> 00:05:43,799 Speaker 5: community in the city of Camden, New Jersey, we also 122 00:05:43,880 --> 00:05:46,560 Speaker 5: take care of the community of Cherry Hill, New Jersey. 123 00:05:47,040 --> 00:05:50,960 Speaker 5: They are six miles apart, but yet there is a 124 00:05:51,160 --> 00:05:55,640 Speaker 5: seventeen year difference in life expectancy because of all of 125 00:05:55,680 --> 00:05:59,760 Speaker 5: those issues that we call social determinants of health that 126 00:06:00,000 --> 00:06:03,640 Speaker 5: event people from getting to us. You know, transportation, education, 127 00:06:04,080 --> 00:06:07,400 Speaker 5: you know, stable housing, All of those things impact the 128 00:06:07,440 --> 00:06:09,559 Speaker 5: person's well being. 129 00:06:09,720 --> 00:06:11,440 Speaker 1: Why don't people That's the one thing that buzzed me 130 00:06:11,440 --> 00:06:14,080 Speaker 1: out about the healthcare system, like they don't ever factor 131 00:06:14,120 --> 00:06:17,839 Speaker 1: into socioeconomic issues, like you know, they'll just say Camden, 132 00:06:17,839 --> 00:06:20,120 Speaker 1: New Jersey has the highest rates of this and the 133 00:06:20,160 --> 00:06:22,839 Speaker 1: highest rates of that. But it's just like, do you 134 00:06:22,920 --> 00:06:25,599 Speaker 1: know what Camden, New Jersey is, and what's the reason 135 00:06:25,640 --> 00:06:26,960 Speaker 1: behind that, behind behind that? 136 00:06:27,040 --> 00:06:30,360 Speaker 5: And that's what we call social determinants of health. Listen, 137 00:06:31,200 --> 00:06:35,560 Speaker 5: about eighty percent of your health status is determined by 138 00:06:35,600 --> 00:06:38,680 Speaker 5: your zip code and not by your genetic for that 139 00:06:38,880 --> 00:06:41,479 Speaker 5: very reason that you just talked about. You know, when 140 00:06:41,480 --> 00:06:46,479 Speaker 5: you don't have all let's keep talking about Camden for 141 00:06:46,520 --> 00:06:49,919 Speaker 5: a moment. It's considered a food desert. Don't have a 142 00:06:49,920 --> 00:06:53,840 Speaker 5: grocery store, and so food is medicine, and so if 143 00:06:53,839 --> 00:06:56,040 Speaker 5: you're not eating well, you're not taking care of yourself, 144 00:06:56,080 --> 00:07:00,520 Speaker 5: it's gonna manifest itself. And poor health, you know, not 145 00:07:00,680 --> 00:07:05,320 Speaker 5: having stable housing, not having education, and transportation, all of 146 00:07:05,360 --> 00:07:08,599 Speaker 5: those things impact a person's mental health and physical health. 147 00:07:08,960 --> 00:07:13,120 Speaker 5: And so for me and others like me that are 148 00:07:13,160 --> 00:07:17,200 Speaker 5: committed to like what I call creating communities of wellness, 149 00:07:17,320 --> 00:07:19,120 Speaker 5: you have to focus on those things. So what do 150 00:07:19,200 --> 00:07:23,840 Speaker 5: we do. We created and now have a mobile grocery store. 151 00:07:24,600 --> 00:07:28,520 Speaker 5: We initially converted a city transit bus into a mobile 152 00:07:28,560 --> 00:07:31,680 Speaker 5: grocery store. We now have been able to afford a 153 00:07:31,800 --> 00:07:36,400 Speaker 5: customized to actually mobile grocery stores where people can get healthy, 154 00:07:36,480 --> 00:07:39,920 Speaker 5: nutritious foods at a subsidized cost in those areas that 155 00:07:39,960 --> 00:07:41,080 Speaker 5: are considered food desert. 156 00:07:41,280 --> 00:07:43,360 Speaker 7: So it's kind of like Instacart, but way cheaper. 157 00:07:44,320 --> 00:07:44,680 Speaker 2: Exactly. 158 00:07:45,200 --> 00:07:47,920 Speaker 5: I've never put it that way, but yeah, it's exactly that. 159 00:07:47,960 --> 00:07:51,360 Speaker 5: But this grocery store shows up at the same place 160 00:07:51,600 --> 00:07:56,120 Speaker 5: every week, at the senior homes, at community centers, at 161 00:07:56,160 --> 00:08:00,400 Speaker 5: low income housings, every single week time. 162 00:08:00,560 --> 00:08:02,640 Speaker 1: And what you're saying is so true because even if 163 00:08:02,680 --> 00:08:05,760 Speaker 1: you look at it on the flip side, like neighborhoods 164 00:08:05,760 --> 00:08:11,160 Speaker 1: with high socioeconomic status, they usually like like show like 165 00:08:11,280 --> 00:08:13,840 Speaker 1: incidents like people go get screenings more for things, and 166 00:08:13,880 --> 00:08:15,800 Speaker 1: people have been in the doctor war for things. 167 00:08:15,800 --> 00:08:18,560 Speaker 2: So it shows that it's location it is. 168 00:08:18,600 --> 00:08:21,120 Speaker 5: And so what we've tried to do when I mentioned 169 00:08:21,240 --> 00:08:24,320 Speaker 5: extending our hand, not only do we have the mobile 170 00:08:24,320 --> 00:08:27,679 Speaker 5: grocery store, we have a mobile pediatric unit that goes 171 00:08:27,720 --> 00:08:31,200 Speaker 5: to these vulnerable areas to provide pediatric care. We have 172 00:08:31,200 --> 00:08:34,560 Speaker 5: a mobile cancer screening unit that goes out and do 173 00:08:34,960 --> 00:08:38,719 Speaker 5: mimmographies for women that can't afford or can't get to us. 174 00:08:38,760 --> 00:08:42,200 Speaker 5: And so you're right, sometimes you have to meet people 175 00:08:42,240 --> 00:08:45,760 Speaker 5: where they are and take the care to them. You know, 176 00:08:45,800 --> 00:08:52,840 Speaker 5: the misnomer so often as people sometimes look at life 177 00:08:52,920 --> 00:08:58,080 Speaker 5: trauma as character flaws and sort of avoid it, whereas 178 00:08:58,120 --> 00:09:01,959 Speaker 5: I see it as an opportunity for us to do 179 00:09:02,000 --> 00:09:02,760 Speaker 5: things differently. 180 00:09:03,320 --> 00:09:05,280 Speaker 4: I was gonna ask, you know a lot of times 181 00:09:05,320 --> 00:09:06,120 Speaker 4: people feel like. 182 00:09:06,800 --> 00:09:09,160 Speaker 3: Hospitals in the quote unquote hood are worse than hospitals 183 00:09:09,200 --> 00:09:12,320 Speaker 3: in different areas. They feel like doctors in the hood 184 00:09:12,800 --> 00:09:14,520 Speaker 3: you'll get better treatment of different areas. What do you 185 00:09:14,520 --> 00:09:17,080 Speaker 3: say to those because some of your hospitals and your 186 00:09:17,120 --> 00:09:18,040 Speaker 3: care centers are in the. 187 00:09:18,040 --> 00:09:21,440 Speaker 5: Hood that should be as they should be. But I 188 00:09:21,520 --> 00:09:24,319 Speaker 5: will tell you, unfortunately, some of that is true. 189 00:09:24,520 --> 00:09:24,840 Speaker 2: Really. 190 00:09:24,880 --> 00:09:28,559 Speaker 5: Sometimes you know, people show up with their own biases, 191 00:09:28,800 --> 00:09:31,800 Speaker 5: and that when I'm talking about people, some of the staff. 192 00:09:32,240 --> 00:09:36,920 Speaker 5: We have to educate folks, and so at Virtue we 193 00:09:37,160 --> 00:09:43,360 Speaker 5: do unconscious biased training because there's this misnomer oftentimes when 194 00:09:43,400 --> 00:09:46,439 Speaker 5: some of us show up in emergency rooms that were 195 00:09:46,480 --> 00:09:50,080 Speaker 5: either drug seeking or our pain isn't as severe as 196 00:09:50,200 --> 00:09:52,760 Speaker 5: we make it out to be. And a lot of 197 00:09:52,800 --> 00:09:56,600 Speaker 5: that is because people have their bias about those individuals 198 00:09:56,600 --> 00:09:58,760 Speaker 5: that are coming in. And then the other part of 199 00:09:58,800 --> 00:10:02,120 Speaker 5: that urban carryer, it is tough, you know, because of 200 00:10:02,200 --> 00:10:05,040 Speaker 5: the social economics of it. You know, when you have 201 00:10:05,080 --> 00:10:12,480 Speaker 5: a community that unfortunately may not be able to afford insurance. 202 00:10:12,440 --> 00:10:15,199 Speaker 2: And rely on the government as its payer. 203 00:10:15,520 --> 00:10:18,640 Speaker 5: People don't realize that the government is the largest payer 204 00:10:18,679 --> 00:10:21,480 Speaker 5: of health care. There is We always want to talk 205 00:10:21,480 --> 00:10:26,199 Speaker 5: about if we had a socialized medicine or one pay well. 206 00:10:26,280 --> 00:10:30,320 Speaker 5: Right now, the government is the largest payer, and unfortunately 207 00:10:30,920 --> 00:10:35,840 Speaker 5: it's through Medicare and medicaid. Medicare pays US eighty five 208 00:10:35,880 --> 00:10:39,000 Speaker 5: cents on the dollar. Medicaid pays US roughly fifty five 209 00:10:39,040 --> 00:10:40,240 Speaker 5: cents on the dollar. 210 00:10:40,320 --> 00:10:42,720 Speaker 2: And so that's at a loss. 211 00:10:43,360 --> 00:10:46,319 Speaker 5: And so it's difficult to have an ongoing you awn, 212 00:10:46,360 --> 00:10:50,000 Speaker 5: business people, to have an ongoing business enterprise when your 213 00:10:50,040 --> 00:10:52,560 Speaker 5: biggest payer pay you less than what your cost is. 214 00:10:53,240 --> 00:10:54,920 Speaker 1: That's why I asked you the question earlier about how 215 00:10:54,920 --> 00:10:56,880 Speaker 1: do you ensure you showing up a purpose every day 216 00:10:56,880 --> 00:10:59,040 Speaker 1: and not treat it, you know, just like a business. 217 00:10:59,040 --> 00:11:01,280 Speaker 1: Because you do have some of these hospitals that will 218 00:11:01,320 --> 00:11:03,520 Speaker 1: be in these you know, point distant franchise areas, and 219 00:11:03,520 --> 00:11:05,840 Speaker 1: when the people come in there, they treat them, you know, 220 00:11:06,480 --> 00:11:08,400 Speaker 1: different based on if they got insurance or that. 221 00:11:08,360 --> 00:11:11,120 Speaker 2: Like, and they kind of already they're already assuming they don't. 222 00:11:10,880 --> 00:11:15,080 Speaker 5: Have SANCE absolutely, And so why what do I do differently? 223 00:11:15,600 --> 00:11:19,400 Speaker 5: First of all, I have to make sure that my 224 00:11:19,640 --> 00:11:24,360 Speaker 5: organization understands the need of that community. And I know 225 00:11:24,480 --> 00:11:27,200 Speaker 5: it firsthand because I grew up in the community like 226 00:11:27,240 --> 00:11:29,000 Speaker 5: that on the West side of San Antonio. 227 00:11:29,360 --> 00:11:32,319 Speaker 2: I make sure that my board reflects the community that 228 00:11:32,360 --> 00:11:32,880 Speaker 2: we serve. 229 00:11:33,240 --> 00:11:35,360 Speaker 5: You know, I have a fifteen member board. Five of 230 00:11:35,400 --> 00:11:40,040 Speaker 5: them are African American, you know, half of them are women. 231 00:11:40,800 --> 00:11:43,760 Speaker 5: And so we make sure that we bring that to 232 00:11:43,840 --> 00:11:48,320 Speaker 5: the table, that understanding that social consciousness and so the 233 00:11:48,400 --> 00:11:51,120 Speaker 5: care that we provide. We take care of the haves 234 00:11:51,160 --> 00:11:53,400 Speaker 5: and we take care of the have nots, and nobody 235 00:11:53,400 --> 00:11:54,120 Speaker 5: gets treated and. 236 00:11:54,920 --> 00:11:55,480 Speaker 1: People who can. 237 00:11:55,559 --> 00:11:57,480 Speaker 3: Man, that's one thing I would say that I dislike 238 00:11:57,520 --> 00:11:59,360 Speaker 3: about about certain hospitals. 239 00:12:00,000 --> 00:12:03,360 Speaker 4: When you go into the Oh my god, he was 240 00:12:03,360 --> 00:12:05,240 Speaker 4: with me, held your hand. 241 00:12:05,920 --> 00:12:08,400 Speaker 5: I'm glad y'all, y'all shared that experience and I didn't 242 00:12:08,400 --> 00:12:09,240 Speaker 5: have to be there, So. 243 00:12:13,080 --> 00:12:14,040 Speaker 4: I think that bothers me. 244 00:12:14,240 --> 00:12:16,319 Speaker 3: I feel like when you go to the hospital, they 245 00:12:16,400 --> 00:12:20,719 Speaker 3: care more about insurance than the actual you know what 246 00:12:20,720 --> 00:12:22,240 Speaker 3: I mean, because they'll be like, yo, put it in 247 00:12:22,240 --> 00:12:23,640 Speaker 3: the chair, all right. I didn't need you to sign this, 248 00:12:23,679 --> 00:12:27,080 Speaker 3: that and the other, and no disrespect. My mind is 249 00:12:27,120 --> 00:12:29,600 Speaker 3: not on these people. My mind is on that person 250 00:12:29,640 --> 00:12:32,800 Speaker 3: that's crying. That's that's hurt, that's sick, that's that. And 251 00:12:32,840 --> 00:12:35,200 Speaker 3: that's the one thing that always bothers me. It's like 252 00:12:35,400 --> 00:12:37,960 Speaker 3: it's so quick to throw that paper in your in 253 00:12:38,000 --> 00:12:40,680 Speaker 3: your face and to worry about And I know we 254 00:12:40,720 --> 00:12:42,280 Speaker 3: all got a job, and I know it's a business, 255 00:12:42,360 --> 00:12:45,559 Speaker 3: but if my kid is crying on my wife, is 256 00:12:45,600 --> 00:12:48,240 Speaker 3: this or somebody's that, like, I feel like it's it's 257 00:12:48,280 --> 00:12:49,520 Speaker 3: not personal. 258 00:12:49,160 --> 00:12:53,960 Speaker 5: Enough, you know, I will agree and disagree, okay, because 259 00:12:54,320 --> 00:13:01,040 Speaker 5: I think in general, people that work in healthcare actually care. 260 00:13:01,720 --> 00:13:05,720 Speaker 5: They're there because most of us have a higher purpose. 261 00:13:06,120 --> 00:13:08,760 Speaker 5: It's not just about the money, it's not just about 262 00:13:08,800 --> 00:13:12,280 Speaker 5: the title. You absolutely absolutely want to take care of folks, 263 00:13:12,640 --> 00:13:15,560 Speaker 5: but there's a business side of it as well. And 264 00:13:16,200 --> 00:13:18,920 Speaker 5: you know, we have at Virtual, I have about sixteen 265 00:13:19,000 --> 00:13:22,800 Speaker 5: thousand employees that I have to be able to make 266 00:13:22,840 --> 00:13:27,920 Speaker 5: sure we have the resources to pay for their salaries, 267 00:13:27,960 --> 00:13:31,040 Speaker 5: to provide the care that you want to receive. And 268 00:13:31,120 --> 00:13:34,720 Speaker 5: so should you experience that when you walk in to 269 00:13:34,760 --> 00:13:37,200 Speaker 5: be made to feel like a number or made to 270 00:13:37,400 --> 00:13:39,640 Speaker 5: feel like you know, if you don't have insurance, then 271 00:13:39,679 --> 00:13:41,559 Speaker 5: you sit over here and we'll get to you when 272 00:13:41,559 --> 00:13:42,520 Speaker 5: we get to you. 273 00:13:42,520 --> 00:13:44,600 Speaker 2: No, that should not happen. Does it happen? 274 00:13:44,880 --> 00:13:48,200 Speaker 5: It does, unfortunately, and we have to take responsibility for that, 275 00:13:48,480 --> 00:13:51,320 Speaker 5: which is why you need more people that actually give 276 00:13:51,360 --> 00:13:52,120 Speaker 5: a damn. 277 00:13:52,360 --> 00:13:56,200 Speaker 2: You know about all the people that come in at Virtual. 278 00:13:56,280 --> 00:13:58,560 Speaker 5: And one of the things that I sort of pride 279 00:13:58,600 --> 00:14:01,960 Speaker 5: myself on is being a champion of humanity. You know, 280 00:14:02,240 --> 00:14:04,720 Speaker 5: it doesn't matter what you look like, it doesn't matter 281 00:14:04,760 --> 00:14:08,079 Speaker 5: your ability to pay or night, what matters is we 282 00:14:08,160 --> 00:14:10,240 Speaker 5: need to provide you the care when you need it. 283 00:14:11,320 --> 00:14:13,640 Speaker 3: What is your thoughts on the nurses striking in New 284 00:14:13,720 --> 00:14:16,680 Speaker 3: York City? What's your thoughts on that? 285 00:14:16,679 --> 00:14:23,960 Speaker 5: That's a loaded questions, and I have two nursing unions 286 00:14:24,440 --> 00:14:29,640 Speaker 5: in our organization. I believe the best way to mitigate 287 00:14:29,680 --> 00:14:32,560 Speaker 5: some of the problems is having great relationships with the 288 00:14:32,920 --> 00:14:35,480 Speaker 5: people that provide the care and those of us that 289 00:14:35,560 --> 00:14:39,920 Speaker 5: are empowered or in positions to manage the business. And 290 00:14:40,400 --> 00:14:43,160 Speaker 5: everybody needs to be paid a fair wage. Everybody wants 291 00:14:43,240 --> 00:14:46,040 Speaker 5: to be treated like they matter. Everybody wants to feel 292 00:14:46,040 --> 00:14:48,400 Speaker 5: like they have a voice, and so I know those 293 00:14:48,520 --> 00:14:52,280 Speaker 5: nurses feel like they need to be represented such that 294 00:14:52,360 --> 00:14:55,520 Speaker 5: they could have a voice. But also know the management 295 00:14:55,560 --> 00:14:58,480 Speaker 5: site want to make sure that we are good stewards 296 00:14:58,480 --> 00:15:01,960 Speaker 5: of our financial resources and we have what it needs, 297 00:15:02,120 --> 00:15:05,120 Speaker 5: what we need to have an ongoing enterprise. 298 00:15:06,000 --> 00:15:10,119 Speaker 2: And so I can't answer in favor or against. 299 00:15:10,760 --> 00:15:13,160 Speaker 5: I believe both sides are doing what they believe is 300 00:15:13,200 --> 00:15:16,560 Speaker 5: the right thing, and that's a situation that they have 301 00:15:16,640 --> 00:15:20,120 Speaker 5: to I'm blessed that we don't have that problem right now, 302 00:15:20,480 --> 00:15:23,000 Speaker 5: because I don't think anybody benefits absolutely. 303 00:15:23,200 --> 00:15:24,520 Speaker 3: And I was going to ask too, you know, with 304 00:15:24,640 --> 00:15:27,480 Speaker 3: the shooting that happened a year ago, do you move differently? 305 00:15:27,800 --> 00:15:30,080 Speaker 3: Of course, talking about the shooting of the CEO of 306 00:15:30,080 --> 00:15:31,800 Speaker 3: the health company I do. 307 00:15:32,280 --> 00:15:39,080 Speaker 5: You know, Unfortunately a lot of people don't distinguish the 308 00:15:39,160 --> 00:15:45,680 Speaker 5: difference between an insurance executive CEO or a healthcare provider 309 00:15:45,800 --> 00:15:47,800 Speaker 5: side CEO, and. 310 00:15:49,400 --> 00:15:52,160 Speaker 2: It's unfortunate they be cutting their nose off the spike 311 00:15:52,200 --> 00:15:52,600 Speaker 2: their face. 312 00:15:52,720 --> 00:15:57,200 Speaker 5: Yeah, absolutely, And you know, we take care of people 313 00:15:57,640 --> 00:16:00,360 Speaker 5: when they're at their worst. People show up, you know, 314 00:16:00,760 --> 00:16:02,240 Speaker 5: when they're at the worst, and we try and do 315 00:16:02,280 --> 00:16:06,440 Speaker 5: our best. So unfortunately, oftentimes when we travel and move 316 00:16:06,640 --> 00:16:09,680 Speaker 5: in and about, we have to have a security detail 317 00:16:10,720 --> 00:16:11,480 Speaker 5: with us as well. 318 00:16:11,840 --> 00:16:18,400 Speaker 7: Scary precautions would are y'all taking it virtuous to ensure 319 00:16:18,440 --> 00:16:21,600 Speaker 7: the protection of people's like patient data and stuff, because 320 00:16:21,600 --> 00:16:23,360 Speaker 7: you know, we've got a lot of data breaches, cyber 321 00:16:23,400 --> 00:16:24,320 Speaker 7: threats and things like that. 322 00:16:24,360 --> 00:16:26,840 Speaker 5: So how can you sure? That's a great question, and 323 00:16:26,920 --> 00:16:30,120 Speaker 5: it goes beyond just the data. One of our biggest 324 00:16:30,120 --> 00:16:34,080 Speaker 5: problems is one healthcare workers are subjected to. 325 00:16:34,000 --> 00:16:39,680 Speaker 2: The most violence of any other working class. 326 00:16:40,240 --> 00:16:43,600 Speaker 5: The violence against health care workers coming from patients, coming 327 00:16:43,640 --> 00:16:46,600 Speaker 5: from family members, and so we have to go above 328 00:16:46,640 --> 00:16:50,800 Speaker 5: and beyond one to protect them. And so you know, 329 00:16:50,920 --> 00:16:53,640 Speaker 5: these evolved systems that you walk through when you go 330 00:16:53,680 --> 00:16:56,440 Speaker 5: into a stadium that screens for what. 331 00:16:56,840 --> 00:16:58,680 Speaker 2: We have that at all of our hospitals. 332 00:17:00,040 --> 00:17:03,720 Speaker 4: Easy, but I understand. 333 00:17:03,800 --> 00:17:06,600 Speaker 1: I think every building, especially in America should have that. 334 00:17:06,880 --> 00:17:09,440 Speaker 5: You know, and I agree with you, because you have 335 00:17:09,520 --> 00:17:12,200 Speaker 5: to be able to protect so that on the one hand, 336 00:17:12,600 --> 00:17:14,320 Speaker 5: is in an area we have to focus on, and 337 00:17:14,359 --> 00:17:17,680 Speaker 5: then the privacy aspect of it, particularly as we're looking 338 00:17:17,720 --> 00:17:21,720 Speaker 5: at a digital age, we go to great lengths also 339 00:17:21,920 --> 00:17:24,960 Speaker 5: to protect your health information such that it is not 340 00:17:25,200 --> 00:17:27,480 Speaker 5: out there on the dark web or anything else. 341 00:17:28,600 --> 00:17:31,320 Speaker 3: Why can somebody find out more information about what you 342 00:17:31,359 --> 00:17:33,439 Speaker 3: guys are doing on the other side of Jersey in Philly, 343 00:17:33,480 --> 00:17:35,200 Speaker 3: just in case they need to help, Just in case 344 00:17:35,560 --> 00:17:37,800 Speaker 3: they need, you know, some guidance, some advice. 345 00:17:37,840 --> 00:17:39,119 Speaker 2: What would you got them to? 346 00:17:39,560 --> 00:17:42,240 Speaker 5: You know, first of all, I've got them to our website, 347 00:17:42,320 --> 00:17:45,960 Speaker 5: Virtua dot org. But you know, there are not just Virtue. 348 00:17:46,160 --> 00:17:51,280 Speaker 5: There are a lot of reputable organizations out there that 349 00:17:51,440 --> 00:17:54,040 Speaker 5: actually want to do the right thing and want to 350 00:17:54,080 --> 00:17:55,680 Speaker 5: treat people like they matter. 351 00:17:56,040 --> 00:17:57,800 Speaker 2: The problem is they. 352 00:17:57,640 --> 00:18:02,440 Speaker 5: Don't all understand what the needs of all of our 353 00:18:02,440 --> 00:18:05,359 Speaker 5: communities are you know, you guys keep talking about you know, 354 00:18:05,480 --> 00:18:09,800 Speaker 5: those that have you know, they're privileged. That comes with 355 00:18:09,840 --> 00:18:15,520 Speaker 5: that and what it requires are individuals. I'm so proud 356 00:18:15,720 --> 00:18:17,760 Speaker 5: to be here and so happy that you guys are 357 00:18:18,040 --> 00:18:20,919 Speaker 5: are using this platform as a form to talk about 358 00:18:20,920 --> 00:18:24,400 Speaker 5: these things. We have to get other people to care. 359 00:18:25,400 --> 00:18:27,000 Speaker 5: We got to get people to care about people that 360 00:18:27,040 --> 00:18:29,920 Speaker 5: don't look like them. We got to get people to care. 361 00:18:30,160 --> 00:18:34,000 Speaker 5: I don't really care about your ability to pay or not. 362 00:18:34,640 --> 00:18:38,000 Speaker 5: I care about are we treating you as a unique individual? 363 00:18:38,400 --> 00:18:40,040 Speaker 2: Are we giving you the care that you need? 364 00:18:41,720 --> 00:18:44,040 Speaker 4: You about that first? You lead it all. 365 00:18:47,680 --> 00:18:51,320 Speaker 5: I got to pay doctors, nurses, You know that it 366 00:18:51,400 --> 00:18:54,359 Speaker 5: comes with the territory. A lot of people have difficulties 367 00:18:54,440 --> 00:18:56,840 Speaker 5: talking about healthcare as a business. 368 00:18:57,119 --> 00:18:58,119 Speaker 2: I just wish it wasn't. 369 00:18:58,359 --> 00:19:00,000 Speaker 4: I wish it was just a public service. 370 00:19:00,600 --> 00:19:03,760 Speaker 2: But then how would you how would you pay for 371 00:19:03,840 --> 00:19:07,679 Speaker 2: it the countries? 372 00:19:08,640 --> 00:19:10,600 Speaker 5: So let's talk about the way we're supposed to be 373 00:19:10,640 --> 00:19:13,080 Speaker 5: paying for it through our tax taxes. Right, So you 374 00:19:13,119 --> 00:19:15,880 Speaker 5: go to a country like Canada, you know, which has 375 00:19:15,960 --> 00:19:21,200 Speaker 5: socialized medicine, but the tax rate of Canadians exceed fifty 376 00:19:22,240 --> 00:19:27,479 Speaker 5: and just because it is an all peer system doesn't 377 00:19:27,480 --> 00:19:29,680 Speaker 5: mean that everybody get the care that they need. 378 00:19:30,080 --> 00:19:31,000 Speaker 2: If you need an. 379 00:19:30,960 --> 00:19:34,959 Speaker 5: MRI, because you may need a joint replacement one, you 380 00:19:35,000 --> 00:19:38,080 Speaker 5: may be lucky to get it. Secondly, it may take 381 00:19:38,119 --> 00:19:41,520 Speaker 5: you six months or a year before you even can 382 00:19:41,640 --> 00:19:45,080 Speaker 5: get it. And so even people in those countries they 383 00:19:45,160 --> 00:19:49,320 Speaker 5: have private insurance as well, and so well even. 384 00:19:49,119 --> 00:19:51,720 Speaker 1: In America, we can afford to have America can afford 385 00:19:51,760 --> 00:19:54,119 Speaker 1: to have affordable healthcare. Like it don't have to be 386 00:19:54,160 --> 00:19:55,800 Speaker 1: a about to say an arm in the leg. But 387 00:19:55,840 --> 00:19:57,080 Speaker 1: nowadays you're giving up every ding. 388 00:19:57,040 --> 00:19:59,920 Speaker 5: You get up every day, you know, And I only 389 00:20:00,200 --> 00:20:03,160 Speaker 5: I only represent a small part of that ecosystem. 390 00:20:03,200 --> 00:20:06,080 Speaker 2: But you're right, it is way too expensive. 391 00:20:06,600 --> 00:20:09,639 Speaker 5: And I say that for somebody that runs a healthcare organization, 392 00:20:10,080 --> 00:20:12,120 Speaker 5: but it is just not the provider. 393 00:20:12,200 --> 00:20:13,760 Speaker 2: You got to look at Big Pharma. 394 00:20:14,160 --> 00:20:17,000 Speaker 5: You know, the cost of medication and the cost of 395 00:20:17,080 --> 00:20:18,959 Speaker 5: drugs is enormous. 396 00:20:19,160 --> 00:20:20,879 Speaker 1: You know the my homegirls was complaining to do other day, 397 00:20:20,880 --> 00:20:22,320 Speaker 1: I've seen to show you the text. She was telling 398 00:20:22,359 --> 00:20:24,960 Speaker 1: me about how her daughter went to the gyn and 399 00:20:25,040 --> 00:20:27,399 Speaker 1: spent like one hundred and ninety six dollars for just 400 00:20:27,440 --> 00:20:30,960 Speaker 1: like a visit and had insurance. 401 00:20:31,000 --> 00:20:33,800 Speaker 6: Yeah, and then with the way that things are now, 402 00:20:34,080 --> 00:20:35,879 Speaker 6: like you know, they're capping you at a certain amount 403 00:20:35,880 --> 00:20:38,920 Speaker 6: of money. Like my grandma switched from Medicaid to Medicare. 404 00:20:39,240 --> 00:20:41,159 Speaker 6: She has to pay certain times when she goes to 405 00:20:41,160 --> 00:20:43,679 Speaker 6: sees a doctor. Right, she don't like I make her 406 00:20:43,680 --> 00:20:45,399 Speaker 6: go for check up. She won't go cause she's like, 407 00:20:45,440 --> 00:20:47,440 Speaker 6: I'm not spending three hundred dollars. You just go sit 408 00:20:47,520 --> 00:20:48,919 Speaker 6: and talk to her, tell her to call me, And 409 00:20:48,920 --> 00:20:49,840 Speaker 6: I'm like, no, she needs. 410 00:20:49,720 --> 00:20:50,280 Speaker 2: To see you. 411 00:20:50,720 --> 00:20:52,920 Speaker 5: But she does because and that's one of the problems 412 00:20:52,920 --> 00:20:55,560 Speaker 5: we run in to learn is when when people don't go, 413 00:20:56,560 --> 00:21:00,240 Speaker 5: when they wind up showing up, the severity of their 414 00:21:00,240 --> 00:21:03,960 Speaker 5: illness has progressed and it becomes even more expensive to 415 00:21:04,000 --> 00:21:06,800 Speaker 5: take care of than it would if they had gone 416 00:21:06,840 --> 00:21:08,200 Speaker 5: in for this routine visit. 417 00:21:08,280 --> 00:21:11,840 Speaker 7: But when you can't afford even the routine visits, you 418 00:21:11,920 --> 00:21:14,920 Speaker 7: know what I'm saying, it discourages you from going until 419 00:21:14,960 --> 00:21:16,440 Speaker 7: you really can't sit home no more. 420 00:21:17,000 --> 00:21:20,960 Speaker 5: You're right, because one of the flaws in our system 421 00:21:21,200 --> 00:21:27,200 Speaker 5: is that the reimbursement for preventive type care is not there, 422 00:21:27,760 --> 00:21:30,239 Speaker 5: and so people choose not to pay for it. 423 00:21:30,320 --> 00:21:32,200 Speaker 2: You know the areas that we have. 424 00:21:33,359 --> 00:21:36,760 Speaker 5: I think some of the biggest challenges are preventive care, 425 00:21:37,720 --> 00:21:42,640 Speaker 5: mental health and things of that nature, which is difficult 426 00:21:42,880 --> 00:21:44,199 Speaker 5: to get paid for. 427 00:21:44,880 --> 00:21:46,800 Speaker 1: Actually, she said, my daughter is at the doctor for 428 00:21:46,880 --> 00:21:49,440 Speaker 1: a visit Texas Children's Hospital right now and the bill 429 00:21:49,520 --> 00:21:53,399 Speaker 1: is seven hundred dollars win insurance. The daughter texted the 430 00:21:53,440 --> 00:21:56,520 Speaker 1: mom to say, does this look right? That's just like 431 00:21:56,560 --> 00:21:57,640 Speaker 1: that's crazy. 432 00:21:58,160 --> 00:21:58,520 Speaker 2: Woo. 433 00:21:59,119 --> 00:22:01,159 Speaker 3: Thank you for joining us stopping in today. Man, We 434 00:22:01,200 --> 00:22:04,199 Speaker 3: really appreciate you. Dennis Pulling, ladies and gentlemen. And like 435 00:22:04,200 --> 00:22:06,200 Speaker 3: he said, you can go to a Virtua dot org. 436 00:22:06,240 --> 00:22:09,400 Speaker 3: That's v I r t u a dot org. And 437 00:22:09,520 --> 00:22:11,639 Speaker 3: Charlemagne apologizes for using a lot of your doctors for 438 00:22:11,680 --> 00:22:15,320 Speaker 3: collings every couple of months just to get checked. 439 00:22:15,480 --> 00:22:18,080 Speaker 5: You know, I'd rather him come in when he needs 440 00:22:18,119 --> 00:22:20,960 Speaker 5: to as opposed to when he has so I appreciate 441 00:22:20,960 --> 00:22:23,720 Speaker 5: you guys having me on, giving me an opportunity to 442 00:22:24,640 --> 00:22:28,480 Speaker 5: encourage people to invest in themselves and taking care of 443 00:22:28,520 --> 00:22:29,280 Speaker 5: themselves and. 444 00:22:31,600 --> 00:22:31,920 Speaker 2: Good work. 445 00:22:32,040 --> 00:22:32,639 Speaker 4: That's what I keep doing. 446 00:22:32,680 --> 00:22:33,800 Speaker 2: Good work. Thank you guys. 447 00:22:33,840 --> 00:22:38,400 Speaker 4: It's Dennis Pulling. It's the Breakfast Club. Good Morning every 448 00:22:38,480 --> 00:22:39,040 Speaker 4: day a week. 449 00:22:39,640 --> 00:22:43,160 Speaker 1: Click up the breakfast club you don't finish for y'all done.