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Speaker 1: Hey, welcome back.

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Speaker 2: We aren't any in the card doctors here. Let's grow

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Speaker 2: over talk to Augie from Auburn, Maine with a two

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Speaker 2: thousand and seven Toyota and some questions. Augie, welcome to

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Speaker 2: the car doctor. How can I help?

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Speaker 1: Yeah, Ron, Yeah, I have an O seven Toyota Rev

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Speaker 1: four four cylinder. It's got fifty two thousand miles on

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Speaker 1: it and I bought it new. It never burned any

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Speaker 1: oil between oil changes, I got kind of laxed. So

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Speaker 1: just before our last oil change was due, the low

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Speaker 1: oil light started coming on flickering, so I checked the

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Speaker 1: oil into my shock it was below the dipstick, so

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Speaker 1: I had it took a little more than a quart

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Speaker 1: over a court to put in. And then my wife,

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Speaker 1: it's my wife's car, and she religiously does the oil

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Speaker 1: changes on it, and I then she had to all

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Speaker 1: change done. And then I checked it again after six

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Speaker 1: hundred miles and I was half a quart low again,

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Speaker 1: So apparently she's starting to burn oil. And I went

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Speaker 1: on the internet and found many thirty forty postings on

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Speaker 1: these Toyotas, so apparently there's a real problem here.

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Speaker 2: And let me ask you, Algie, when you went long

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Speaker 2: on that first oil change. How long did you go?

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Speaker 1: Our all oil changes are between four and five thousands?

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Speaker 2: Okay? And then you said you went you went late

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Speaker 2: on one. You said you got lax on doing one.

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Speaker 2: How long did no?

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Speaker 1: No?

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Speaker 3: No, I didn't know any of what I meant. I

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Speaker 3: meant I got lax on checking them. Okay, I didn't

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Speaker 3: check the oil anymore or very little because it went

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Speaker 3: between oil changes.

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Speaker 2: Do you know offhand what viscosity oil you're using?

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Speaker 1: Yes, that's five W twenty that's what they recommend.

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Speaker 2: That's correct. And then are you using a synthetic or

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Speaker 2: a conventional?

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Speaker 1: It's conventional.

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Speaker 4: Okay.

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Speaker 2: So the first mistake, and I won't say it would

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Speaker 2: have prevented the problem, but I'm going to be blunt.

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Speaker 2: The first mistake is I would never run a conventional

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Speaker 2: oil to five thousand miles, all right, simply because conventional

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Speaker 2: oils are all pretty much made the same they like

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Speaker 2: synthetic oil. Conventional oils have additives installed in them by

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Speaker 2: the different oil manufacturers, and that's what makes them unique

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Speaker 2: to that manufacturer. You know, I used to think, when

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Speaker 2: I was a lot younger and naive, that you know,

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Speaker 2: oil brand a came out of this hole in the ground.

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Speaker 2: Oil brand B came out of that hole in the ground,

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Speaker 2: oil brand C came out of that hole in the ground,

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Speaker 2: and so on. And after learning and reading and researching,

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Speaker 2: it appears that the majority of oil companies start with

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Speaker 2: a base stock and add additives put vitamins in to

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Speaker 2: make that oil unique to their product, to their brand,

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Speaker 2: to their market, and then they sell it as that.

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Speaker 2: So penz oil, for example, we'll talk about pens oil

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Speaker 2: because we like pens oil. Pens oil is you know,

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Speaker 2: it's the good stuff. As I always say, you know,

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Speaker 2: they now have pure plus technology where they've created an

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Speaker 2: oil that is specific to their way of thinking. It's

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Speaker 2: proprietary with their chemical composition, but it has the additives

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Speaker 2: in it to meet the requirements of the car manufacturers.

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Speaker 2: All right, I always say, you don't buy the oil,

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Speaker 2: you buy the oil company, you buy the engineering behind it.

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Speaker 2: That being said, conventional oil, I wouldn't run it to

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Speaker 2: five thousand miles in a lot of applications simply because

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Speaker 2: studies show that additives put into oil to maintain their

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Speaker 2: effectiveness start to dissipate around the three thousand, thirty five

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Speaker 2: hundred mile mark and they're gone by five thousand miles.

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Speaker 1: Okay, well, this is the oil course that the dealer

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Speaker 1: puts in and recommend it.

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Speaker 2: You know, No, I understand. Listen, there's a lot of

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Speaker 2: there's a lot of people out there that are following

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Speaker 2: manufacturers recommendations. And I could probably write a book on

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Speaker 2: why I think that's wrong. You know, I come from

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Speaker 2: the school of if enough is good, more is better,

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Speaker 2: too much is just enough. You know, it's if we

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Speaker 2: take everything at face value, then Augie, and let's say

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Speaker 2: Toyota was absolutely one hundred percent right, so everybody ran.

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Speaker 2: Everybody ran five twenty Toyota motor oil for five thousand miles,

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Speaker 2: changed it correctly. The vehicles had no other issues, and

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Speaker 2: everybody's consuming oil. That tells us either the car's got

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Speaker 2: a problem, the oil's got a problem, or the manufacturer's

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Speaker 2: recommendation has a problem. Because there's only a couple of

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Speaker 2: constants there. Everything else is everybody's just driving a car.

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Speaker 2: If you get what I'm saying.

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Speaker 1: Yeah, okay, well I went on the internet, right and

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Speaker 1: found thirty forty postings where these engines have the same problem, right,

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Speaker 1: and they're getting worse.

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Speaker 2: Yep, they do have They do have ring problems. I

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Speaker 2: have read some reports that where they're talking about replacement

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Speaker 2: of rings, they're having oil ring problems where the rings

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Speaker 2: are sticking and they're not able to perform proper oil

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Speaker 2: control and it is critical to use five twenty oil.

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Speaker 2: In some cases, they're actually calling for a zero twenty oil.

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Speaker 2: And it's a case by case basis, depending upon where

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Speaker 2: you live in the climate and the environment and things

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Speaker 2: like that. That that being said, I can tell you that,

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Speaker 2: or let me ask the question this way. Who's doing

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Speaker 2: your mechanical work. Is it a dealer or is it

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Speaker 2: a private garage.

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Speaker 1: It's a dealer, okay, So.

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Speaker 2: You know I would bring it up to the dealer

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Speaker 2: and ask them, can we do an oil consumption test?

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Speaker 2: Which should be their response. That is corporate Toyota's response,

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Speaker 2: We need to know how much oil you're consuming, and

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Speaker 2: their answer, if it's anything more than a quart every

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Speaker 2: five hundred miles, their answer is going to be that

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Speaker 2: that's acceptable.

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Speaker 1: Yeah, well I don't find that accept.

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Speaker 2: Do I neither do I? You know, listen, it's one

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Speaker 2: of the reasons I haven't purchased a new Toyota in

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Speaker 2: quite a while.

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Speaker 1: I'm at that point right now. I had a all

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Speaker 1: Track that I went two hundred thousand miles and never

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Speaker 1: burned a drop oil, right, And I'm very upset about

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Speaker 1: what they're saying.

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Speaker 2: Hey, you ever hear if you're a regular listener to

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Speaker 2: the show, and if you're not, you know, I'm always

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Speaker 2: saying that I think Toyotas are a good car, but

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Speaker 2: they're not as good as everybody thinks. Yes, this is

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Speaker 2: exactly why, because everybody makes that same statement. You just said, Hey,

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Speaker 2: I used to have a Toyota All Track, or I

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Speaker 2: had a ninety eight Camera, or I had a ninety

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Speaker 2: two Corolla, and boy, that thing went a quarter million miles.

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Speaker 2: And I've got a newer Toyota and I've got problems

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Speaker 2: with it with less than eighty thousand miles on it.

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Speaker 2: And that's because, in my opinion, they're okay, but you know,

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Speaker 2: they're not that supercar anymore. You've really got to look

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Speaker 2: at them. I think their growth has caused them to

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Speaker 2: suffer some of the maladies that some of the other

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Speaker 2: big car companies have. And if I'm out looking at

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Speaker 2: cars right now, it's four GM Toyota, Honda, Chrysler, no

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Speaker 2: particular order, something in the top five food groups there.

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Speaker 2: They've all got their issues, but not any one of

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Speaker 2: them stands out above the rest like it once was.

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Speaker 2: The playing field has been leveled, sir.

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Speaker 1: Yeah, I believe what you're saying.

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Speaker 3: Now.

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Speaker 1: The problem is, of all these posts I've read, it

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Speaker 1: keeps getting worse and worse. I'm only at fifty two

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Speaker 1: thousand miles right, and my extended warranty is seven years,

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Speaker 1: so it is run out now. Some of the posts

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Speaker 1: said there was a dealer that honored it and got

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Speaker 1: a new engine out of it. The other one said, oh,

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Speaker 1: the dealers have to rebuild the engine anywhere from three

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Speaker 1: to six thousand dollars. So now I'm now I'm in

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Speaker 1: a quandary of what do I do? What do I write?

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Speaker 1: So if I go to the dealer, he's going to

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Speaker 1: say what you said that, Oh, it's normal to burn

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Speaker 1: a cord in one thousand miles.

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Speaker 2: Court in five hundred, I think is what they consider acceptable.

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Speaker 2: It may be a fact. How can listen not my listen,

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Speaker 2: not my statement, Augie. It's it's it's this is how

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Speaker 2: they feel, this is how they think. I'll tell you

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Speaker 2: how to remedy it. The way I would approach this

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Speaker 2: is go to the dealer, ask for an oil consumption test.

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Speaker 2: Once you get the oil consumption test, if it's below

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Speaker 2: their standard, regardless of what you think it should be,

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Speaker 2: they're going to write it to their standard. If it's

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Speaker 2: below their standard, and they won't do anything for you

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Speaker 2: as far as you know paying for the bill. Tell

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Speaker 2: them you want to talk to the Toyota factory rep.

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Speaker 2: I would call Toyota out in Torrens, California, the phone

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Speaker 2: numbers in the back of your owner's manual. Tell them listen,

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Speaker 2: I've been a Toyota customer for twenty years. I can't

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Speaker 2: believe the quality of the vehicle, how it's fallen. Maybe

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Speaker 2: the recalls that you guys went through five years ago

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Speaker 2: have really come to fruition, you know, kind of bang

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Speaker 2: that drum and tell them, I'm about to go over

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Speaker 2: and switch my family and all my vehicles over to

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Speaker 2: Ford or Chrysler or GM. I'm giving you guys one

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Speaker 2: last chance to clean this up. And if they don't

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Speaker 2: react to that, that tells you the heart and soul

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Speaker 2: of the company, and then it's time to move on.

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Speaker 2: It's that simple.

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Speaker 1: Yes, that's exactly the way I feel all right now. Now,

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Speaker 1: the last thing I have, yeah, real quick alternative I

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Speaker 1: have is to sell it. And in good faith, I

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Speaker 1: wouldn't sell it to a private party, because I would

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Speaker 1: my conscience would bother me.

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Speaker 2: Well, no, you can't, And what I could, what I

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Speaker 2: would tell you to do, Aggie, is trade it back

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Speaker 2: into whatever dealer's getting it. And whether you tell the

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Speaker 2: dealer who want to tell the dealer about it, that's

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Speaker 2: up to you. But first things first, before we talk

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Speaker 2: about selling it, let's find out if you're going to

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Speaker 2: sell it. Take those steps with Toyota this week and

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Speaker 2: give us a call back. I'm running any in the

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Speaker 2: car doctor. We'll be back right after this. Hey, welcome back.

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Speaker 2: Run in the car doctor. He Let's get over to

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Speaker 2: our lean in Michigan. We're falling behind. We got a

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Speaker 2: lot of calls. Let's go our lean. How can I

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Speaker 2: help you?

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Speaker 5: Well? I got a nineteen ninety nine Volvo S seventy

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Speaker 5: five speed Turbo okay, no rust, right, stored in Florida, fifties,

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Speaker 5: just fifty five miles fifty fifty thousand miles, stored in

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Speaker 5: winter here, never driven in the winter. And I've got

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Speaker 5: a problem with the light. First thing that happens is

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Speaker 5: the light comes on where you have a picture of

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Speaker 5: a car and some squiggly lines, okay, control right, uh huh.

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Speaker 5: Then the ABS light comes on, right, then the brake

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Speaker 5: light comes on. Then those lights go off, and a

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Speaker 5: blinking arrow light comes on. And I took it to

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Speaker 5: the dealer and they cannot pull a code down it.

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Speaker 5: So they ordered a dashed module at the cost of

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Speaker 5: one thy three hundred, but they said they can't guarantee

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Speaker 5: you we'll fix the problem. So I wondered if you

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Speaker 5: could maybe help me know which.

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Speaker 3: Way to go.

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Speaker 2: Mike, Well, my question is the dealer couldn't pull the

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Speaker 2: code out of this vehicle. That's right.

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Speaker 5: They said they could not pull a code.

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Speaker 2: Okay. Problem are they able to read you know those

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Speaker 2: component lights that came on. Are they able to read

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Speaker 2: the data stream out of those components? Can they can

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Speaker 2: they talk to those modules at the time that the

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Speaker 2: lights are.

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Speaker 5: Well, first of all, they couldn't make them come.

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Speaker 3: On, okay when they drove it, all right.

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Speaker 5: So I don't know that. And they said to bring

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Speaker 5: it back when I you know, when this happens again.

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Speaker 5: But they're you know about twelve miles away, and I

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Speaker 5: hesitate to drive over there.

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Speaker 2: Let's come on, let's let's do it like this then.

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Speaker 2: Do you see the lights every morning?

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Speaker 5: Arlen?

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Speaker 3: Uh?

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Speaker 5: If I would drive it every day. Yes, I haven't

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Speaker 5: driven it since the night I went out and started

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Speaker 5: it today and it never started like that was really

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Speaker 5: running rough, okay, and the lights were not on all right,

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Speaker 5: I haven't driven it.

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Speaker 2: So this is a separate issue. Now now it's running rough,

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Speaker 2: and you had and the dash lights were normal per se,

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Speaker 2: and so now now it's almost like it's got a

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Speaker 2: secondary problem, that's right, Okay. The easiest way to diagnose this,

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Speaker 2: and I really don't want to see anybody guess at

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Speaker 2: this is when we see a component act up and

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Speaker 2: we can't prove it. You know, when you say they

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Speaker 2: can't pull any codes? Can they still talk to the computers?

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Speaker 2: Do you have a desktop computer in your house? Arlene?

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Speaker 3: Yeah?

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Speaker 2: Okay, you ever have it act up but you can't

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Speaker 2: prove what's wrong with it, and you sort of go

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Speaker 2: and look, you know, can I still see the hard drive?

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Speaker 2: Can I still see the DVD burner? Can I still

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Speaker 2: talk to the you know? Can I talk to some

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Speaker 2: of the components. You're you're you're doing a network test.

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Speaker 2: You're looking to see are the components there. So what

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Speaker 2: I want them to do is when the problem is happening,

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Speaker 2: and you may have to leave it there the night

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Speaker 2: before and let them drive it a couple of days

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Speaker 2: and let them go out and try it cold, because

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Speaker 2: maybe this is a temperature thing where it's got to

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Speaker 2: be cold or cool or not driven yet. And at

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Speaker 2: the moment that it's happening, then plug in, can the

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Speaker 2: scan tool talk to ABS traction control trans module and

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Speaker 2: so on regardless, And if that ken, then we know

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Speaker 2: it's not those modules, then we can focus. Maybe we

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Speaker 2: do have a problem with the printed circuit boarder or

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Speaker 2: connection at the instrument cluster. Maybe that's the issue. So

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Speaker 2: my concern is spending one thousand bucks on a guess.

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Speaker 2: That's a heck of a guess. And unless they've got

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Speaker 2: a better reason, and maybe they can tell you, Hey, Arleen,

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Speaker 2: we can't prove it's bad, but we've seen this before

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Speaker 2: on a half a dozen cars just last week. Hey,

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Speaker 2: you know what, that's a pattern failure. That's a different conversation.

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Speaker 2: But in terms of you know, spending one thousand bucks. Hey,

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Speaker 2: this is the first car you've ever seen.

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Speaker 3: Do it?

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Speaker 2: This is a good place to start. You only do

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Speaker 2: that if the checkbook is bottomless, and nobody's checkbook is

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Speaker 2: bottomless today. So have them diagnosed it the way I did,

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Speaker 2: the way I explained it to. You see what that does.

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Speaker 2: If that doesn't work, Ron at cardoctorshow dot com, drop

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Speaker 2: me an email and we'll talk about it some more

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Speaker 2: here on air. I'm ronnin Eny in the car Doctor.

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Speaker 2: I'll be back right after this. Hey, welcome back. Why

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Speaker 2: don't any in the car doctor here? And I just

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Speaker 2: want to point out that Rona Tom, I'm trying to

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Speaker 2: close out the end.

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Speaker 4: Yeah, but you know, we'll gesk guys in the control

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Speaker 4: room here. We feel bad. We feel real bad about

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Speaker 4: teasing you before about you know, you stepping out to

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Speaker 4: take a driver on the block and.

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Speaker 2: Well yeah that's because you know listen, and that's true.

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Speaker 2: That was I thought that was a funny spot, but

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Speaker 2: that is true. I do prefer driving my truck with

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Speaker 2: the kN N air and take system on it rather

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Speaker 2: than being here doing radio sometimes because it's so much

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Speaker 2: fun to drive.

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Speaker 4: Well, we prefer to drive it too. But you never

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Speaker 4: let us. We're jealous of you.

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Speaker 1: Ron.

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Speaker 2: Well, you know what, Tom, if you sit in that

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Speaker 2: truck and it's a full sized Chevy Silver Rod, So

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Speaker 2: if you sit in that truck, it seems like the

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Speaker 2: fenders get bigger and the hood gets longer. And maybe

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Speaker 2: it's my imagination and it might sound corny, but that

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Speaker 2: intake system just makes it run so well. You just

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Speaker 2: never notice things and you kind of bounce off things sometimes,

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Speaker 2: especially when you're snowplowing.

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Speaker 4: With maybe we like to do that. You never asked you.

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Speaker 2: Need a checkbook to go with that. Tom. So I

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Speaker 2: love you guys, but I don't love you that much.

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Speaker 5: You know.

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Speaker 2: That's a true sign of love when when you're a

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Speaker 2: car guy, whether or not you'll let the other guy

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Speaker 2: actually drive your vehicle. That's a whole other conversation. But

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Speaker 2: in all seriousness, I do like my truck a lot

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Speaker 2: better with the cana in air and take system. It

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Speaker 2: does make a difference in the way that it runs.

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Speaker 2: And the nicest thing about it is there's very little maintenance.

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Speaker 2: Once you install it. It's once a year check it

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Speaker 2: for dirt and make sure it's oiled and down the road,

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Speaker 2: and it does give the best performance.

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Speaker 4: No, no, no. The nice thing about it is because

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Speaker 4: there's no maintenance. The guys at the quick loop places

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Speaker 4: never get to touch.

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Speaker 2: On that's listen. The guys at the quick Blue places

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Speaker 2: never get to touch my truck anyway. So that's like,

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Speaker 2: you know, the hardest question for the guy, for me

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Speaker 2: to answer to the guy when I do get around

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Speaker 2: to buying a new vehicle is would you like the

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Speaker 2: extended warranty?

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Speaker 5: No?

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Speaker 2: Why because you're never going to see it, And that's

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Speaker 2: a whole other conversation. So give me the vehicle. Let

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Speaker 2: me get out of here. By the way, speaking of

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Speaker 2: getting out of here, I can see that it's time

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Speaker 2: to go. This hour, there was another hour of the

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Speaker 2: car Doctor after the news at the top of the

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Speaker 2: hour on most of these affiliates till then I'm running

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Speaker 2: any in the card doctor reminding you the mechanics aren't expensive,

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Speaker 2: they're priceless.

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Speaker 5: See you