1 00:00:00,280 --> 00:00:07,240 Speaker 1: Yoda tap, which is Spanish. It is Spanish for it. 2 00:00:07,280 --> 00:00:08,440 Speaker 1: Now it's time for the tap. 3 00:00:09,680 --> 00:00:11,119 Speaker 2: Why did our voice get deeper? 4 00:00:12,440 --> 00:00:15,800 Speaker 1: It's more masculine, and I go down to Mexico. But 5 00:00:15,880 --> 00:00:18,080 Speaker 1: today we call a guy who's married and had to 6 00:00:18,120 --> 00:00:21,119 Speaker 1: apologize to his wife recently because he was forced to 7 00:00:21,200 --> 00:00:25,080 Speaker 1: change their password to log into their visa statement online. Again. 8 00:00:25,360 --> 00:00:29,040 Speaker 1: I hate that. This is three times in just the 9 00:00:29,120 --> 00:00:31,040 Speaker 1: last month and a half that he's had to change 10 00:00:31,040 --> 00:00:33,479 Speaker 1: it because he keeps forgetting it and then refuses to 11 00:00:33,520 --> 00:00:36,400 Speaker 1: write it down. So his wife got fed up and 12 00:00:36,440 --> 00:00:39,839 Speaker 1: sent us a message, and we put our own customer 13 00:00:39,960 --> 00:00:44,720 Speaker 1: service Rep extraordinaire on the case. Jose. Let's see if 14 00:00:44,720 --> 00:00:47,040 Speaker 1: he can talk some sense into this guy in your 15 00:00:47,080 --> 00:00:51,360 Speaker 1: phone tap right now? 16 00:00:48,280 --> 00:00:56,920 Speaker 2: An Hello, Hi, this is Neil down from Chase Visa. 17 00:00:57,040 --> 00:00:58,160 Speaker 2: My speaking with Lukeman. 18 00:00:59,600 --> 00:01:01,440 Speaker 3: This is yeah, hi, mister. 19 00:01:01,760 --> 00:01:04,319 Speaker 2: An alert came through that you change your password recently. 20 00:01:04,360 --> 00:01:05,640 Speaker 2: I'm just double checking that was you. 21 00:01:07,400 --> 00:01:10,520 Speaker 3: Yeah, yeah, that was me, of course it was you. 22 00:01:12,160 --> 00:01:16,280 Speaker 3: Is there an issue or a problem? What's going on? 23 00:01:16,520 --> 00:01:17,160 Speaker 1: An issue? 24 00:01:17,240 --> 00:01:20,600 Speaker 2: I mean not for you, I guess just just change 25 00:01:20,600 --> 00:01:23,039 Speaker 2: your password any freaking time you want. 26 00:01:23,240 --> 00:01:27,440 Speaker 3: Just I don't understand what are you talking about the issue, misterman, 27 00:01:27,560 --> 00:01:29,080 Speaker 3: is that I work in the record's division. 28 00:01:29,319 --> 00:01:32,920 Speaker 2: At any time anywhere, if somebody changes their account password, 29 00:01:33,240 --> 00:01:35,639 Speaker 2: an alert comes through to me at my desk. 30 00:01:36,600 --> 00:01:39,520 Speaker 3: Okay, so so then I have. 31 00:01:39,600 --> 00:01:42,679 Speaker 2: To go into the system, copy and paste, change the 32 00:01:42,760 --> 00:01:45,679 Speaker 2: font aerial a team so it's easy to read for everyone, 33 00:01:45,959 --> 00:01:48,360 Speaker 2: print it out three whole punch it and place it 34 00:01:48,400 --> 00:01:50,560 Speaker 2: into our secret password binder. 35 00:01:51,960 --> 00:01:55,200 Speaker 3: Calm down, I didn't know companies do that. 36 00:01:55,800 --> 00:02:00,760 Speaker 2: It's called security. Hackers can't steal binders. Well, I guess 37 00:02:01,040 --> 00:02:03,800 Speaker 2: technically they could if they got into the bill. Listen, 38 00:02:03,880 --> 00:02:06,120 Speaker 2: it's just harder for them to steal it when there's 39 00:02:06,120 --> 00:02:08,120 Speaker 2: a physical copy. Okay. 40 00:02:08,240 --> 00:02:10,600 Speaker 3: Yeah, I just thought it was more sophisticated than that. 41 00:02:11,280 --> 00:02:13,680 Speaker 2: Oh oh yeah, Oh so now you're you're saying my 42 00:02:13,760 --> 00:02:14,440 Speaker 2: job is a joke. 43 00:02:15,840 --> 00:02:20,240 Speaker 3: No, just I thought it was computerized in digital Oh 44 00:02:20,280 --> 00:02:21,280 Speaker 3: I bet you love that. 45 00:02:21,400 --> 00:02:24,119 Speaker 2: Yeah, they just hired an AI robot come in here 46 00:02:24,160 --> 00:02:29,400 Speaker 2: and just take my job away. Password changed, easypasy, and 47 00:02:29,440 --> 00:02:31,519 Speaker 2: then I'm jobless. 48 00:02:31,320 --> 00:02:33,280 Speaker 3: It sounds like you got a lot going on, man, 49 00:02:34,200 --> 00:02:37,640 Speaker 3: Oh you think, Yeah, you sound like angry at me 50 00:02:38,440 --> 00:02:39,880 Speaker 3: for changing my passwords. 51 00:02:40,200 --> 00:02:43,160 Speaker 2: You change your password like I changed my clothes. 52 00:02:43,840 --> 00:02:47,040 Speaker 3: Don't you recommend that we change our passwords often? Isn't 53 00:02:47,040 --> 00:02:48,200 Speaker 3: that the safer thing? Oh? 54 00:02:48,240 --> 00:02:50,799 Speaker 2: I recommend you make one really really strong, good one 55 00:02:50,800 --> 00:02:53,400 Speaker 2: that no hacker's ever gonna guess? Why are you changing 56 00:02:53,440 --> 00:02:56,080 Speaker 2: it over and over? And don't you tell me? Because 57 00:02:56,080 --> 00:02:59,200 Speaker 2: it's you forgot. Everyone says they forgot. Do not say 58 00:02:59,200 --> 00:03:00,160 Speaker 2: those words. 59 00:03:00,760 --> 00:03:03,000 Speaker 3: I forgot, but because. 60 00:03:03,000 --> 00:03:09,840 Speaker 2: That's the straw, the straw that broke the camel's back. Luke, 61 00:03:10,320 --> 00:03:13,359 Speaker 2: you forgot your password? You fort your mom's name? Would 62 00:03:13,400 --> 00:03:13,880 Speaker 2: you forget? 63 00:03:14,680 --> 00:03:19,240 Speaker 3: This is really unprofessional. You're yelling at me. Bro I'm sorry, 64 00:03:19,400 --> 00:03:21,320 Speaker 3: but this is your job. 65 00:03:21,480 --> 00:03:23,560 Speaker 2: And I'm trying to watch Netflix over here, and all 66 00:03:23,600 --> 00:03:25,520 Speaker 2: of a sudden it's like, hey, now we got a 67 00:03:25,560 --> 00:03:28,960 Speaker 2: new FBI security database. Crash, we got to change our 68 00:03:29,000 --> 00:03:30,040 Speaker 2: password yet again. 69 00:03:30,560 --> 00:03:33,320 Speaker 3: Oh now I understand why you're so worried about AI. 70 00:03:33,440 --> 00:03:35,640 Speaker 3: You're sitting there watching Netflix and you're supposed to be 71 00:03:35,920 --> 00:03:37,440 Speaker 3: wait a minute, checking the data. 72 00:03:37,480 --> 00:03:40,880 Speaker 2: And should I not be watching Netflix like you're saying 73 00:03:40,920 --> 00:03:42,160 Speaker 2: there's like a better streaming service? 74 00:03:42,840 --> 00:03:45,680 Speaker 3: No, I only you should be watching streaming in general. 75 00:03:45,840 --> 00:03:47,560 Speaker 2: Wait, wait, hold on, hold on, I think we're onto something. 76 00:03:47,600 --> 00:03:51,800 Speaker 2: Do you have like an extra password or a password 77 00:03:51,840 --> 00:03:52,520 Speaker 2: you'd like to share. 78 00:03:53,000 --> 00:03:54,960 Speaker 3: I don't remember all my passwords. I'm not going to 79 00:03:55,000 --> 00:03:58,200 Speaker 3: remember that password either, And secondly, I wouldn't give it 80 00:03:58,200 --> 00:03:58,480 Speaker 3: to you. 81 00:03:59,440 --> 00:04:02,440 Speaker 2: Well, don't have to. Could I see a chase visa 82 00:04:02,520 --> 00:04:04,960 Speaker 2: here on file? I could just sign up for the 83 00:04:05,120 --> 00:04:09,040 Speaker 2: year's worth the Hulu. This situation just got better, my man. 84 00:04:10,040 --> 00:04:13,240 Speaker 3: No on the contrary to the situation is being much worse. 85 00:04:13,400 --> 00:04:17,640 Speaker 3: Like do you have a supervisor or yeah? I mean 86 00:04:17,640 --> 00:04:21,559 Speaker 3: my supervisor's your wife? Wait you know my wife? 87 00:04:22,600 --> 00:04:24,719 Speaker 2: Yeah, I actually do, because she set you up for 88 00:04:24,760 --> 00:04:26,440 Speaker 2: this whole thing. Man, My name's jlse from Brook and 89 00:04:26,480 --> 00:04:28,200 Speaker 2: Jeffrey in the morning. This is a phone tap. 90 00:04:28,600 --> 00:04:30,160 Speaker 3: Oh my wife set up? 91 00:04:30,839 --> 00:04:34,719 Speaker 1: So yeah, where that radio she always talks about? 92 00:04:35,800 --> 00:04:39,480 Speaker 3: Oh my god, why bro? 93 00:04:39,560 --> 00:04:41,479 Speaker 2: She told us you had to change her password three 94 00:04:41,520 --> 00:04:43,800 Speaker 2: times in the last like two months because you keep 95 00:04:43,880 --> 00:04:44,480 Speaker 2: forgetting it. 96 00:04:44,560 --> 00:04:47,359 Speaker 3: Well that's what That's what made me think, like, I 97 00:04:47,360 --> 00:04:47,680 Speaker 3: don't know. 98 00:04:47,760 --> 00:04:48,960 Speaker 2: That just made me feel like. 99 00:04:49,120 --> 00:04:54,200 Speaker 3: It was legitate. No, so stupid, bro. 100 00:04:54,279 --> 00:04:56,480 Speaker 2: Do you know how many binders I have personally with 101 00:04:56,520 --> 00:04:58,839 Speaker 2: all of your passwords in it that you change? It 102 00:04:58,839 --> 00:05:00,240 Speaker 2: looks like a library. 103 00:05:01,960 --> 00:05:04,240 Speaker 3: That's kind of true because I changed my passwords a lot, 104 00:05:04,240 --> 00:05:05,120 Speaker 3: because you're supposed to. 105 00:05:06,279 --> 00:05:08,640 Speaker 2: H dude, just changes to Brook and Jeffrey. No one 106 00:05:08,640 --> 00:05:09,360 Speaker 2: will ever guess it. 107 00:05:09,520 --> 00:05:11,800 Speaker 3: Sure, I'll get right on that Brook and. 108 00:05:11,600 --> 00:05:14,400 Speaker 2: What that changes every few years. Don't worry about it. 109 00:05:17,800 --> 00:05:20,600 Speaker 2: Wake up every morning with phone taps weekday mornings on 110 00:05:20,680 --> 00:05:23,360 Speaker 2: the twenties, Brooke and Jeffrey in the morning,