1 00:00:03,880 --> 00:00:09,360 Speaker 1: It's that time, time, time, time, luck and load. 2 00:00:11,240 --> 00:00:31,360 Speaker 2: So Michael Verie Show is on the air. The Yeah, 3 00:00:32,720 --> 00:00:33,479 Speaker 2: I can hear you. 4 00:00:35,479 --> 00:00:38,559 Speaker 3: Let me tell you something. I'm not in the business 5 00:00:38,560 --> 00:00:43,080 Speaker 3: of protecting anybody, and I think that my work over 6 00:00:43,120 --> 00:00:47,440 Speaker 3: the years that I've been involved have been absolutely on 7 00:00:47,640 --> 00:00:50,720 Speaker 3: point in dealing what has to be dealt with in 8 00:00:50,960 --> 00:00:52,559 Speaker 3: order to help the people. 9 00:00:53,640 --> 00:00:54,520 Speaker 2: First thing you've. 10 00:00:54,360 --> 00:00:59,560 Speaker 3: Got to understand is services costs money, and we should 11 00:00:59,560 --> 00:01:02,840 Speaker 3: be willing to get the richest people in this country, 12 00:01:03,120 --> 00:01:07,479 Speaker 3: the richest one percent that is protected, make sure they 13 00:01:07,560 --> 00:01:10,520 Speaker 3: pay their fare taxes so that we can have the 14 00:01:10,640 --> 00:01:12,600 Speaker 3: money to provide the services. 15 00:01:22,480 --> 00:01:32,560 Speaker 4: Dont we have a broken tax system that lets elon 16 00:01:32,720 --> 00:01:35,840 Speaker 4: musk freeload offer everyone else and it needs to stop. 17 00:01:36,040 --> 00:01:40,199 Speaker 5: Usually, if you're a billionaire, that means that you control 18 00:01:41,120 --> 00:01:46,080 Speaker 5: a massive system. It means that you own oil supplies, 19 00:01:46,760 --> 00:01:50,240 Speaker 5: it means that you control textiles, it means that you 20 00:01:50,320 --> 00:01:56,440 Speaker 5: have a massive labor force under your control. And to 21 00:01:56,520 --> 00:02:00,080 Speaker 5: be ethical, if you're a billionaire today, the thing that 22 00:02:00,120 --> 00:02:03,080 Speaker 5: you need to do is give up control and power. 23 00:02:03,640 --> 00:02:06,400 Speaker 5: So I don't want your money as much as we 24 00:02:06,480 --> 00:02:06,960 Speaker 5: want your. 25 00:02:06,920 --> 00:02:24,680 Speaker 6: Power, which you're not paying their fair share in any 26 00:02:24,760 --> 00:02:28,560 Speaker 6: nation that is facing the talking. 27 00:02:28,400 --> 00:02:34,400 Speaker 2: About great customer service. It's not an accident. You can 28 00:02:34,600 --> 00:02:37,919 Speaker 2: end up with a person who has a great personality 29 00:02:37,960 --> 00:02:42,400 Speaker 2: and they will engage in great customer service. But when 30 00:02:42,440 --> 00:02:46,359 Speaker 2: you notice a place the people work together, they're pleasant 31 00:02:47,000 --> 00:02:49,600 Speaker 2: when you walk into a place, especially restaurants. That's what 32 00:02:49,639 --> 00:02:52,160 Speaker 2: we all. We all have that in common. We all 33 00:02:52,240 --> 00:02:53,760 Speaker 2: go to a restaurant at some point. And when you 34 00:02:53,760 --> 00:02:55,720 Speaker 2: go into a restaurant and they tell you about their problems, 35 00:02:55,760 --> 00:02:58,400 Speaker 2: we didn't sign up for that. We came in to 36 00:02:58,440 --> 00:03:01,040 Speaker 2: get away from our own problems. You don't want to 37 00:03:01,040 --> 00:03:03,280 Speaker 2: hear bartender tell you how crappy his life. Of course, 38 00:03:03,320 --> 00:03:05,600 Speaker 2: your life is crappy. We don't want to hear that. 39 00:03:07,080 --> 00:03:09,920 Speaker 2: You're here to be positive and make people happier. I 40 00:03:10,000 --> 00:03:15,400 Speaker 2: was at the Island Grill on Woodway at about I 41 00:03:15,400 --> 00:03:19,200 Speaker 2: don't know bearing or so. Island Grill is a very 42 00:03:19,280 --> 00:03:23,639 Speaker 2: well run organization. The food, the cleanliness, the whole thing. 43 00:03:24,200 --> 00:03:26,040 Speaker 2: And there's an old lady that works here. She lit'll 44 00:03:26,040 --> 00:03:30,280 Speaker 2: be tiny, frail thing, scoliosis, her shoulders are slumped forward, 45 00:03:30,440 --> 00:03:32,880 Speaker 2: a little bity, tiny thing. She doesn't weigh eighty five pounds. 46 00:03:33,440 --> 00:03:35,480 Speaker 2: And I've been there when she walks in and she 47 00:03:35,560 --> 00:03:39,120 Speaker 2: starts barking orders and everybody by, all the young guys. 48 00:03:39,600 --> 00:03:43,920 Speaker 2: And she was leaving one day and I had ordered 49 00:03:44,800 --> 00:03:47,520 Speaker 2: a baklava or something to but I said, I'll get 50 00:03:47,520 --> 00:03:49,600 Speaker 2: it when i'm done, and she brought it. She was leaving, 51 00:03:49,640 --> 00:03:51,320 Speaker 2: and she said, I don't anybody to forget to bring 52 00:03:51,360 --> 00:03:53,800 Speaker 2: this to you. So she brought it out and I said, 53 00:03:53,840 --> 00:03:55,400 Speaker 2: you off the clock, and she said, yes, did you 54 00:03:55,480 --> 00:04:00,160 Speaker 2: have a minute, Yeah, can you sit down? Yeah, I've 55 00:04:00,200 --> 00:04:02,600 Speaker 2: watched you working. And I went through the whole story 56 00:04:02,680 --> 00:04:06,240 Speaker 2: and she had worked for she was a manager for 57 00:04:06,360 --> 00:04:08,960 Speaker 2: Common Bond and she was a manager. I can't remember 58 00:04:08,960 --> 00:04:12,080 Speaker 2: who the restaurant was, but for a big restaurant. And 59 00:04:12,120 --> 00:04:16,880 Speaker 2: when they went under, she was looking. She had started 60 00:04:16,880 --> 00:04:18,200 Speaker 2: to work, like as a bank teller, I don't know, 61 00:04:18,240 --> 00:04:21,839 Speaker 2: some job that was outside her usual. And the guys 62 00:04:21,880 --> 00:04:24,680 Speaker 2: at Island Grill, because she'd been coming there, they hired her. 63 00:04:25,040 --> 00:04:27,440 Speaker 2: And now she's a manager there, And I mean she 64 00:04:27,600 --> 00:04:31,479 Speaker 2: ran it with an owner's mindset, like whatever the problem is. 65 00:04:31,520 --> 00:04:33,599 Speaker 2: When she's walking she see a piece of paper, she 66 00:04:33,720 --> 00:04:37,400 Speaker 2: pick it up. If she'd check on every table, and 67 00:04:37,440 --> 00:04:39,680 Speaker 2: you know, you see you see folks that have a manager, 68 00:04:40,440 --> 00:04:42,120 Speaker 2: and the manager thinks that his job is to go 69 00:04:42,160 --> 00:04:44,160 Speaker 2: around and ask people how they're doing. But he doesn't really care, 70 00:04:44,400 --> 00:04:47,240 Speaker 2: so he walks around. He's dressed better than service. Everything. Okay, 71 00:04:47,320 --> 00:04:50,640 Speaker 2: over her yep, okay, it doesn't do anything. But then 72 00:04:50,680 --> 00:04:53,279 Speaker 2: you see those people. Man, they're in the in the fray. 73 00:04:53,320 --> 00:04:57,200 Speaker 2: They're getting it done. Lorraine, wa'ts that great customer service story. 74 00:04:58,200 --> 00:05:02,560 Speaker 7: I'm Michael. I have two Chalmers Hardware store on nineteenth 75 00:05:02,600 --> 00:05:06,400 Speaker 7: and Broadway in Galveston. Amazing, just what you said, older people. 76 00:05:06,680 --> 00:05:09,200 Speaker 7: They're not because they're not overbearing. They help you, but 77 00:05:09,240 --> 00:05:11,760 Speaker 7: they'll also leave you along to look. And then the 78 00:05:11,760 --> 00:05:15,599 Speaker 7: second one is the Green Goos in Texas City. We 79 00:05:15,640 --> 00:05:18,400 Speaker 7: go there all the time and never ever have had 80 00:05:18,440 --> 00:05:20,279 Speaker 7: problems with service. It's amazing. 81 00:05:20,400 --> 00:05:22,920 Speaker 2: It's incredible. But it's not an accident. It's not an accident. 82 00:05:23,040 --> 00:05:25,680 Speaker 2: They train it, they reward it, they recruit it. Mark, 83 00:05:25,720 --> 00:05:26,920 Speaker 2: you're up, Go ahead. 84 00:05:27,960 --> 00:05:30,919 Speaker 8: I Michael, This this is Mark. I've worked for Crabbas. 85 00:05:31,160 --> 00:05:34,480 Speaker 8: I started Crabbas in nineteen eighty six eighty seven, and 86 00:05:34,600 --> 00:05:39,919 Speaker 8: I've worked for Johnny Crabba and the Cushion on Kirby 87 00:05:40,320 --> 00:05:44,000 Speaker 8: I know Stephen Barkley and Woodway and they call me Bubba. 88 00:05:44,000 --> 00:05:44,800 Speaker 8: They call me Bubba. 89 00:05:45,320 --> 00:05:48,520 Speaker 2: Oh okay. And so Steven Ovetts. 90 00:05:49,480 --> 00:05:51,560 Speaker 8: Yes, Steve, it's a great bers. He works at wood 91 00:05:51,560 --> 00:05:53,920 Speaker 8: Way and I worked at Kirby. And let me tell 92 00:05:53,920 --> 00:05:57,520 Speaker 8: you something. Customer service. They don't have customer service like 93 00:05:57,520 --> 00:05:59,640 Speaker 8: they do it at Crabas now two. 94 00:06:00,320 --> 00:06:02,200 Speaker 2: Yeah, the original it's incredible. 95 00:06:02,240 --> 00:06:02,480 Speaker 9: Yes. 96 00:06:02,520 --> 00:06:04,640 Speaker 8: And I got to tell you one story. It's on 97 00:06:04,760 --> 00:06:07,680 Speaker 8: Kirby and it used to be a rice epicurean right 98 00:06:07,680 --> 00:06:10,719 Speaker 8: across from Kirby and there was a customer that needed 99 00:06:10,720 --> 00:06:13,479 Speaker 8: a certain item and we didn't have it, and Johnny 100 00:06:13,520 --> 00:06:15,680 Speaker 8: and me and me walk across the street and I 101 00:06:15,720 --> 00:06:17,320 Speaker 8: was glad to do it. And I think it was 102 00:06:17,360 --> 00:06:19,320 Speaker 8: a creamer. I'm not sure it was a coffee creamer. 103 00:06:19,839 --> 00:06:21,560 Speaker 8: And went back, I got it, I picked it up, 104 00:06:21,600 --> 00:06:23,680 Speaker 8: I paid for I came back and that customer was 105 00:06:23,680 --> 00:06:27,680 Speaker 8: so happy. And I used to deliver food a mile 106 00:06:27,760 --> 00:06:31,000 Speaker 8: Hamilton when he was sick. And if you had an 107 00:06:31,080 --> 00:06:35,279 Speaker 8: order to go and you forgot something, we would drive 108 00:06:35,320 --> 00:06:38,719 Speaker 8: through their house and and you know, deliver the item. 109 00:06:39,120 --> 00:06:41,480 Speaker 8: And it was all about customer service. It's all about 110 00:06:41,480 --> 00:06:43,440 Speaker 8: that smile, putting that napkin on when they went to 111 00:06:43,520 --> 00:06:48,240 Speaker 8: the bathroom, put that napkin on the table. He always said, 112 00:06:48,279 --> 00:06:51,800 Speaker 8: Johnny Crobber always said, pay attention to details. 113 00:06:53,120 --> 00:06:53,359 Speaker 10: You know. 114 00:06:54,080 --> 00:06:57,880 Speaker 2: Somebody told me. I can't remember who it was, and 115 00:06:57,920 --> 00:06:59,760 Speaker 2: I can't remember what the item was. But they were 116 00:06:59,800 --> 00:07:03,560 Speaker 2: at the location on Kirby and that ri sepicurean became 117 00:07:03,600 --> 00:07:06,880 Speaker 2: the bed bathroom beyond, didn't it. Yes, yes, yes, so 118 00:07:07,080 --> 00:07:10,720 Speaker 2: he whoever it was, they had ordered something like some 119 00:07:10,840 --> 00:07:13,040 Speaker 2: bluebell ice creamer, whatever it was. It wasn't something that 120 00:07:13,080 --> 00:07:18,400 Speaker 2: Johnny carried. And he glanced out the wind and Johnny said, yep, 121 00:07:18,440 --> 00:07:20,960 Speaker 2: we'll get it. And he glanced out the window and 122 00:07:21,040 --> 00:07:24,520 Speaker 2: Johnny was running across Kirby and a few minutes later 123 00:07:24,560 --> 00:07:27,240 Speaker 2: he was running back and didn't tell him he was 124 00:07:27,280 --> 00:07:30,960 Speaker 2: bringing that ice. He'd gone and bought it. Just amazing. 125 00:07:31,040 --> 00:07:34,320 Speaker 2: I called Charles Clark one time at Brassrey nineteen and 126 00:07:34,360 --> 00:07:36,960 Speaker 2: I said, hey, I thought he had catfish. I don't 127 00:07:37,000 --> 00:07:39,400 Speaker 2: know why I thought he had catfish. Nobody serves catfish, 128 00:07:39,840 --> 00:07:43,520 Speaker 2: but I thought he had catfish. And so he said, yeah, yeah, 129 00:07:43,800 --> 00:07:46,080 Speaker 2: we have catfish back there. I'll make you some catfish. 130 00:07:46,400 --> 00:07:50,400 Speaker 2: So we arrived and I'm sitting outside, and when we 131 00:07:50,880 --> 00:07:52,360 Speaker 2: arrived early, he asked me what time I was going 132 00:07:52,400 --> 00:07:54,760 Speaker 2: to be there, and we were on our way and 133 00:07:54,800 --> 00:07:56,920 Speaker 2: he said, oh, okay, I'll have to thaw it out, 134 00:07:56,960 --> 00:08:00,200 Speaker 2: give me a minute. So we arrived and they seated us, 135 00:08:00,960 --> 00:08:06,280 Speaker 2: and here comes Charles around the corner from the Kroger. 136 00:08:06,400 --> 00:08:09,160 Speaker 2: They're all West Gray. He had gone to the Kroger 137 00:08:09,200 --> 00:08:11,320 Speaker 2: to buy a catfish so he could bring it back 138 00:08:11,320 --> 00:08:14,200 Speaker 2: and cook it for us. You never forget an experience 139 00:08:14,320 --> 00:08:17,440 Speaker 2: like that. Johnny Caraba and Rosie have been making those 140 00:08:17,480 --> 00:08:21,720 Speaker 2: experiences happen for forty years. That's why they're still in business. 141 00:08:21,720 --> 00:08:23,720 Speaker 2: If you're on hold, hangtiight, I'll get you just a moment. 142 00:08:24,600 --> 00:08:28,160 Speaker 2: Did you maybe audibly laugh when I tell a joke 143 00:08:28,240 --> 00:08:29,840 Speaker 2: like that? So I know you thought it was funny. 144 00:08:30,480 --> 00:08:33,439 Speaker 11: Michael Berry, Oh no, I won't do that. 145 00:08:33,600 --> 00:08:36,160 Speaker 2: It's too much for a moment. She won't go that far. 146 00:08:36,440 --> 00:08:39,560 Speaker 2: That was so funny to irritate the Yankees who go, 147 00:08:40,040 --> 00:08:43,559 Speaker 2: y'all are acting like it subs zero. Where I come from. 148 00:08:43,640 --> 00:08:46,640 Speaker 2: We walk round the shorts in this weather. That's not 149 00:08:46,679 --> 00:08:49,400 Speaker 2: really their accent. Yo, I walk around in shorts this 150 00:08:49,440 --> 00:08:52,800 Speaker 2: weather too, but woo don't it feel good when it 151 00:08:52,840 --> 00:08:54,200 Speaker 2: gets chili? We eat chili? 152 00:08:54,679 --> 00:08:55,760 Speaker 12: Ah love it? 153 00:08:56,040 --> 00:08:56,640 Speaker 11: I love it. 154 00:08:56,960 --> 00:09:01,520 Speaker 2: Crispy air, A good shit in the air, the first 155 00:09:01,559 --> 00:09:05,199 Speaker 2: one in a while. Oh man, you get you get 156 00:09:05,240 --> 00:09:08,520 Speaker 2: to get out your your light jacket. That just just 157 00:09:08,559 --> 00:09:09,599 Speaker 2: feels good. 158 00:09:09,800 --> 00:09:16,199 Speaker 3: It's so much tenty sit around and cook some seas and. 159 00:09:15,280 --> 00:09:19,480 Speaker 2: Eat bread and desserts and just get all fat and sasty. 160 00:09:20,720 --> 00:09:24,080 Speaker 2: It feels good to warm up. You don't feel good 161 00:09:24,080 --> 00:09:27,880 Speaker 2: cooling down. You're hot, right, but it feels good to 162 00:09:27,920 --> 00:09:31,240 Speaker 2: warm up. I love it all right. Tell me about 163 00:09:31,240 --> 00:09:35,160 Speaker 2: that place with great customer service that you appreciate so much? 164 00:09:35,600 --> 00:09:39,079 Speaker 2: Did we do? Betty Ann Betty and your up? Sweetheart? 165 00:09:40,120 --> 00:09:43,000 Speaker 11: Hi, Michael, I want to tell you about Scruples Boutique 166 00:09:43,280 --> 00:09:48,240 Speaker 11: Champions for Indeed, they've been in business for since nineteen 167 00:09:48,280 --> 00:09:51,600 Speaker 11: seventy nine, and it's an amazing place. 168 00:09:51,960 --> 00:09:57,080 Speaker 2: Is a woman's named Peggy, No Betty, Betty Betty. 169 00:09:56,760 --> 00:10:00,800 Speaker 11: What Betty Griffin. It's my mom's I started in nineteen 170 00:10:00,840 --> 00:10:03,280 Speaker 11: seventy nine and her motto was treat people like they're 171 00:10:03,320 --> 00:10:04,520 Speaker 11: coming into your living room. 172 00:10:04,800 --> 00:10:07,760 Speaker 2: She's tenacious. D I'll tell you what she's called in. 173 00:10:07,840 --> 00:10:09,760 Speaker 2: I think you've called in. I see them all over 174 00:10:10,200 --> 00:10:13,920 Speaker 2: social media. It's tough. Little boutiques have come and gone 175 00:10:13,960 --> 00:10:16,400 Speaker 2: in that time. You've got to stay on it. People 176 00:10:16,400 --> 00:10:19,680 Speaker 2: don't realize you've got to stay on it all the 177 00:10:19,760 --> 00:10:22,560 Speaker 2: time to be top of mind. That is awesome, you 178 00:10:22,600 --> 00:10:26,160 Speaker 2: know what. I admire you for it. That's a tough, tough, 179 00:10:26,320 --> 00:10:30,000 Speaker 2: competitive business. Elliott, you're on the Michael Berry Show. Go ahead. 180 00:10:31,520 --> 00:10:36,720 Speaker 12: Hey, I was calling about Smith's Auto and Katie Chris 181 00:10:36,760 --> 00:10:37,480 Speaker 12: that works there. 182 00:10:38,360 --> 00:10:39,280 Speaker 2: Is he fantastic? 183 00:10:40,520 --> 00:10:43,760 Speaker 12: Oh yeah, it's like I at first I didn't know 184 00:10:43,800 --> 00:10:45,800 Speaker 12: his name, but then I was like, man, I remember 185 00:10:45,880 --> 00:10:48,839 Speaker 12: every time we call like that, who answers the phone 186 00:10:48,880 --> 00:10:51,719 Speaker 12: and he already knows us by name because of how 187 00:10:51,720 --> 00:10:54,480 Speaker 12: many times we've been there bringing our cars in. He's like, 188 00:10:55,280 --> 00:10:57,360 Speaker 12: y'all the number one customer with all the cars you 189 00:10:57,400 --> 00:10:57,880 Speaker 12: bring in. 190 00:10:59,000 --> 00:11:05,240 Speaker 2: You know, It's interesting. Companies often don't appreciate what they've got. 191 00:11:05,360 --> 00:11:07,400 Speaker 2: I've watched them let a good one out the door. 192 00:11:08,640 --> 00:11:12,280 Speaker 2: It's why the NFL will overpay to re sign a 193 00:11:12,320 --> 00:11:16,319 Speaker 2: player that you think to yourself, he's not a superstar, 194 00:11:16,400 --> 00:11:19,920 Speaker 2: but you're giving him that kind of money because replacing 195 00:11:19,960 --> 00:11:25,040 Speaker 2: a guy is not so easy. Most players are a bust. 196 00:11:25,200 --> 00:11:26,960 Speaker 2: And so when you've got a guy that can at 197 00:11:27,040 --> 00:11:30,520 Speaker 2: least compete and hold down the position, you want to 198 00:11:30,600 --> 00:11:34,319 Speaker 2: keep him because replacing a customer, the cost of replacing 199 00:11:34,360 --> 00:11:38,560 Speaker 2: a customer just acquisite. I mean a good employee. Acquisition 200 00:11:38,640 --> 00:11:41,920 Speaker 2: of a good employee is tough enough, and then getting 201 00:11:41,920 --> 00:11:44,079 Speaker 2: them trained, and you don't know if you've got a 202 00:11:44,120 --> 00:11:46,640 Speaker 2: good one for a while. So if you've got one 203 00:11:46,679 --> 00:11:48,400 Speaker 2: that's been there for a while, take care of them. 204 00:11:48,720 --> 00:11:52,559 Speaker 2: But some people don't have that attitude. What you've been 205 00:11:52,600 --> 00:11:55,760 Speaker 2: fighting acquisition after acquisition be a witchhalt. 206 00:11:55,520 --> 00:11:59,360 Speaker 4: Hut since day one, I've been fighting acquisitions. 207 00:11:59,559 --> 00:12:04,320 Speaker 2: After this, I was just reading the Texas Business Hall 208 00:12:04,360 --> 00:12:07,680 Speaker 2: of Fame, which is a really big deal. Looks like 209 00:12:07,800 --> 00:12:11,720 Speaker 2: I guess it's tonight is honoring Chris Pappas and his 210 00:12:11,800 --> 00:12:15,360 Speaker 2: brother Harris Pappas as one entry, and then the three 211 00:12:15,480 --> 00:12:24,800 Speaker 2: in Cap boys Zurich and is it Marty and then 212 00:12:25,160 --> 00:12:28,200 Speaker 2: Gary Peterson who's my friend, And I'm trying to remember 213 00:12:28,200 --> 00:12:30,000 Speaker 2: who the third one was. This is the first year 214 00:12:30,040 --> 00:12:33,200 Speaker 2: ever that I've known all three of the entries. But 215 00:12:33,240 --> 00:12:36,600 Speaker 2: that's a big deal. Congratulations to those guys. Let's go 216 00:12:36,679 --> 00:12:38,800 Speaker 2: to Aaron. Aaron, tell me your. 217 00:12:38,640 --> 00:12:43,880 Speaker 1: Story, Michael, I heard the shout out for Bob over 218 00:12:43,920 --> 00:12:48,160 Speaker 1: at Katie Hardware. I had to share a story. My dad. 219 00:12:48,200 --> 00:12:50,880 Speaker 1: We moved here from Illinois in two thousand and eight. 220 00:12:51,160 --> 00:12:53,000 Speaker 1: My parents would come down a couple of weeks, couple 221 00:12:53,000 --> 00:12:56,280 Speaker 1: times a year. My dad would go over and talk 222 00:12:56,320 --> 00:13:00,240 Speaker 1: with Bob. They worked on a little project together. But 223 00:13:00,280 --> 00:13:01,840 Speaker 1: my dad's the kind of guy. He'd be your best 224 00:13:01,840 --> 00:13:04,360 Speaker 1: friend in the checkout line of the grocery store, you know. 225 00:13:04,480 --> 00:13:08,640 Speaker 1: So they hit it off, and my dad passed in 226 00:13:08,720 --> 00:13:11,200 Speaker 1: twenty eighteen. But if I were walking there right now, 227 00:13:11,800 --> 00:13:14,280 Speaker 1: say hi to Bob, says, he would tell me I 228 00:13:14,360 --> 00:13:15,040 Speaker 1: miss your dad. 229 00:13:15,120 --> 00:13:15,440 Speaker 9: Ken. 230 00:13:16,120 --> 00:13:18,959 Speaker 1: That's just the kind of guy that he is over there. 231 00:13:19,080 --> 00:13:20,920 Speaker 1: And it's a great culture over there too. I mean, 232 00:13:20,920 --> 00:13:22,719 Speaker 1: you walk in, there's going to be somebody that'll help 233 00:13:22,800 --> 00:13:26,720 Speaker 1: you and give you personal service. It's it's amazing. So 234 00:13:26,760 --> 00:13:28,360 Speaker 1: when I heard that, I just had to I had 235 00:13:28,360 --> 00:13:29,680 Speaker 1: to call in and share that story. 236 00:13:30,720 --> 00:13:33,360 Speaker 2: I love it. I love those kind of personalities. My dad, 237 00:13:34,080 --> 00:13:37,240 Speaker 2: when he retired, we got him a new Ford F 238 00:13:37,280 --> 00:13:39,839 Speaker 2: one fifty truck. I got it decked out. I mean 239 00:13:39,880 --> 00:13:42,040 Speaker 2: it had the keen ranch package. He'd never had a 240 00:13:42,040 --> 00:13:44,520 Speaker 2: new truck like that. He felt like a king. And 241 00:13:44,600 --> 00:13:46,880 Speaker 2: he would go into a coffee club every morning five 242 00:13:46,920 --> 00:13:51,400 Speaker 2: week days. He was in six coffee groups. On Friday, 243 00:13:51,440 --> 00:13:54,040 Speaker 2: he would do the DuPont employees at Kroger's that you've 244 00:13:54,120 --> 00:13:57,840 Speaker 2: you've taught you heard Shirley cue lickor talk about seeing 245 00:13:58,080 --> 00:14:00,600 Speaker 2: Norman Berry and his group at the Kroger. That's true. 246 00:14:01,120 --> 00:14:04,040 Speaker 2: She'd see them having lunch, having their breakfast at the 247 00:14:04,040 --> 00:14:07,040 Speaker 2: little cafeteria there at the Kroger on sixteenth in Orange. 248 00:14:07,320 --> 00:14:09,400 Speaker 2: But he would have to leave early at eight thirty 249 00:14:09,800 --> 00:14:15,000 Speaker 2: because he'd have to run to a Baptist hospital, the 250 00:14:15,040 --> 00:14:18,600 Speaker 2: old Memorial Hospital. He'd have to run over there because 251 00:14:18,640 --> 00:14:20,880 Speaker 2: he was in another one that was like his high 252 00:14:20,920 --> 00:14:23,640 Speaker 2: school graduating class or something, and so they would meet 253 00:14:23,640 --> 00:14:25,600 Speaker 2: over there for coffee. So he had two coffee groups 254 00:14:25,600 --> 00:14:27,480 Speaker 2: on Friday. And then when he was done with that, 255 00:14:27,520 --> 00:14:29,160 Speaker 2: he didn't want to drive home. We lived out in 256 00:14:29,200 --> 00:14:31,800 Speaker 2: the country and you know, he was retired. He had 257 00:14:31,840 --> 00:14:35,040 Speaker 2: his time, so he would go by Danny's Grocery, which 258 00:14:35,080 --> 00:14:37,320 Speaker 2: was a little grocery shop in Orange and then they 259 00:14:37,320 --> 00:14:39,760 Speaker 2: had opened up out in Orangefield and He would go 260 00:14:39,840 --> 00:14:41,920 Speaker 2: by there and the owner would be in his office, 261 00:14:42,560 --> 00:14:44,440 Speaker 2: and God help him if he left his door even 262 00:14:44,440 --> 00:14:47,000 Speaker 2: slightly cracked, because my dad poke his head in there, Danny, 263 00:14:47,000 --> 00:14:49,720 Speaker 2: you're not busy, are you, And he'd say, no, mister Barry, 264 00:14:49,760 --> 00:14:51,640 Speaker 2: come on in and sit down. And I would have 265 00:14:51,680 --> 00:14:55,080 Speaker 2: to tell my dad Dad, he's busy. But he'd go 266 00:14:55,160 --> 00:14:56,720 Speaker 2: in there and he would sit down and talk to he. 267 00:14:56,720 --> 00:14:59,280 Speaker 2: He'd say, you know, he'll he'd never too busy for me. 268 00:14:59,320 --> 00:15:01,400 Speaker 2: He'll have a couple coffee. And my dad would stop 269 00:15:01,400 --> 00:15:03,840 Speaker 2: in on him practically every day, and he was so 270 00:15:04,200 --> 00:15:06,040 Speaker 2: nice to my dad. To do that tells you a 271 00:15:06,080 --> 00:15:08,360 Speaker 2: lot about a guy. Jason and san Anton what. 272 00:15:08,280 --> 00:15:12,520 Speaker 13: You got ich, Hey, I man, I completely agree with you. 273 00:15:12,520 --> 00:15:14,200 Speaker 1: I have a sixty one degrees this morning. 274 00:15:14,240 --> 00:15:17,040 Speaker 13: I'm running around in shorts in a hoodie. 275 00:15:17,200 --> 00:15:20,240 Speaker 2: Doesn't it feel great? I mean, it just feels absolutely great. 276 00:15:20,440 --> 00:15:22,360 Speaker 2: You know, you talk about great customer service and you 277 00:15:22,400 --> 00:15:26,040 Speaker 2: talk about treating people right. I saw that at the RCC. 278 00:15:27,720 --> 00:15:29,680 Speaker 2: Tracy Bird had been out of the scene. He had 279 00:15:29,760 --> 00:15:32,440 Speaker 2: kind of semi retired for several years. He started back 280 00:15:32,800 --> 00:15:35,120 Speaker 2: and people would people came back and saw him again 281 00:15:35,560 --> 00:15:39,040 Speaker 2: in big numbers. Bellamy Brothers the same thing. And I 282 00:15:39,120 --> 00:15:40,720 Speaker 2: told Tracy one time, I said, you know, there's a 283 00:15:40,720 --> 00:15:42,320 Speaker 2: lot of guys that came up when you came up 284 00:15:42,960 --> 00:15:45,120 Speaker 2: that can't draw the crowd you do. And he said, 285 00:15:45,240 --> 00:15:48,040 Speaker 2: I'd like to think that I did it like a 286 00:15:48,080 --> 00:15:50,920 Speaker 2: restaurant that took care of you. I showed up every night. 287 00:15:51,040 --> 00:15:54,240 Speaker 2: I still do. They earned they they bought that ticket. 288 00:15:54,280 --> 00:15:56,640 Speaker 2: I've got to earn their respect. I gotta earn them 289 00:15:56,640 --> 00:15:58,800 Speaker 2: coming back. Russell Labara always says, you're only as good 290 00:15:58,800 --> 00:16:01,680 Speaker 2: as the last place you played. You served, you serve 291 00:16:01,680 --> 00:16:03,680 Speaker 2: somebody ninety nine good meals that one hundredth to one. 292 00:16:03,720 --> 00:16:06,520 Speaker 2: They don't like it, they're not coming back. But Tracy Byrd, 293 00:16:06,560 --> 00:16:09,520 Speaker 2: the Bellamie Brothers, there were people like that who went 294 00:16:09,680 --> 00:16:12,400 Speaker 2: out of their way every night. And you saw it. 295 00:16:13,160 --> 00:16:15,840 Speaker 2: You saw them get on stage, and when they went 296 00:16:15,880 --> 00:16:17,680 Speaker 2: on stage, it was like the actor when they do 297 00:16:17,760 --> 00:16:19,280 Speaker 2: when they put the hand in front of their face, 298 00:16:19,280 --> 00:16:22,560 Speaker 2: and they changed their countenance. When they went on that stage, 299 00:16:22,880 --> 00:16:26,080 Speaker 2: they were dance monkey. You're you're here to entertain people. 300 00:16:26,480 --> 00:16:28,360 Speaker 2: And they never forgot it. They didn't go out there 301 00:16:28,360 --> 00:16:31,040 Speaker 2: looking tired like they didn't want to be there and 302 00:16:31,040 --> 00:16:33,280 Speaker 2: and and that. That's how you stay in business. That's 303 00:16:33,320 --> 00:16:35,560 Speaker 2: how people keep coming to your shows. You make them 304 00:16:35,560 --> 00:16:39,840 Speaker 2: feel good. Is hereby dissolved, mister Michael Berry, Well, not 305 00:16:40,000 --> 00:16:46,600 Speaker 2: about desert wraps. Are all up my line, man, dig 306 00:16:46,720 --> 00:16:50,920 Speaker 2: my mood. You want to book a reservation at a hotel, 307 00:16:51,040 --> 00:16:53,800 Speaker 2: they want you when you they want you to go online. 308 00:16:55,640 --> 00:16:58,280 Speaker 2: But if you're so old that you call, they hate you. 309 00:16:59,680 --> 00:17:02,880 Speaker 2: And then and they route you. And first they want 310 00:17:02,880 --> 00:17:06,960 Speaker 2: to digitize it. Push this, push this, push this, push 311 00:17:07,040 --> 00:17:11,440 Speaker 2: this phone tree, and if they can help it. They 312 00:17:11,480 --> 00:17:15,679 Speaker 2: want to keep from a human being ever having to 313 00:17:15,840 --> 00:17:19,400 Speaker 2: interact with you. And that's a problem for me because 314 00:17:19,440 --> 00:17:22,400 Speaker 2: I'm fifty four going on eighty. I like to talk 315 00:17:22,400 --> 00:17:24,480 Speaker 2: to a human being. I think I'm a pretty good communicator. 316 00:17:25,400 --> 00:17:27,480 Speaker 2: I feel like I can increase the certainty I get 317 00:17:27,480 --> 00:17:32,400 Speaker 2: what I want, get the dates right. I'm not proficient 318 00:17:32,560 --> 00:17:35,800 Speaker 2: at technology, And the only thing worse than not being 319 00:17:35,840 --> 00:17:38,440 Speaker 2: proficient at technology is people saying you shouldn't say that. 320 00:17:39,000 --> 00:17:42,680 Speaker 2: You shouldn't say it because no, no, no, okay, tell 321 00:17:42,680 --> 00:17:45,240 Speaker 2: you what. I'm going to march you up on stage 322 00:17:45,880 --> 00:17:47,240 Speaker 2: and you're going to give a speech, and I'm going 323 00:17:47,320 --> 00:17:48,960 Speaker 2: to stand beside you, and when you say, oh, no, 324 00:17:49,280 --> 00:17:51,480 Speaker 2: I can't give a speech, I'm going to say, yeah, 325 00:17:51,560 --> 00:17:54,640 Speaker 2: computer programmer, nerd, You're going to give a speech for 326 00:17:54,640 --> 00:17:57,080 Speaker 2: forty five minutes, and I'm going to watch you, and 327 00:17:57,160 --> 00:18:00,320 Speaker 2: the minute you try not to, I'm going to say no, no, no, no, no, 328 00:18:00,520 --> 00:18:04,520 Speaker 2: embrace it. We're not all wired the same, we don't 329 00:18:04,560 --> 00:18:09,439 Speaker 2: all have comfort with the same things. It's just we 330 00:18:09,520 --> 00:18:12,840 Speaker 2: can learn. We can improve on those skills. But there 331 00:18:12,880 --> 00:18:17,080 Speaker 2: are things that come naturally to us. If there's a problem. 332 00:18:17,080 --> 00:18:22,320 Speaker 2: They want to chatbot. They want everything to be outside 333 00:18:22,400 --> 00:18:28,080 Speaker 2: the human experience, and we crave human experiences. We are 334 00:18:28,240 --> 00:18:31,800 Speaker 2: social animals. You ever see a dog when you let 335 00:18:31,840 --> 00:18:33,760 Speaker 2: them loose in a dog part, how happy you have 336 00:18:33,760 --> 00:18:37,800 Speaker 2: a right they go out there. We like to interact, 337 00:18:38,240 --> 00:18:40,680 Speaker 2: We like to engage. We like to see the twinkle 338 00:18:40,720 --> 00:18:45,400 Speaker 2: in another person's eyes. That connection, It releases endorphins. We're 339 00:18:45,440 --> 00:18:49,360 Speaker 2: meant to do that. We like the connection. Southerners are 340 00:18:49,440 --> 00:18:53,679 Speaker 2: really good at this. We're in Florida this weekend, and 341 00:18:53,720 --> 00:18:56,800 Speaker 2: it was surprising how often at restaurants and different places 342 00:18:56,800 --> 00:18:58,520 Speaker 2: where we would go, they say, where are y'all from? 343 00:18:58,880 --> 00:19:02,040 Speaker 2: We're from Houston, we're from Man, you can really tell 344 00:19:02,080 --> 00:19:05,160 Speaker 2: the difference. Do you know why the other group who've 345 00:19:05,160 --> 00:19:09,120 Speaker 2: come to Florida? New Yorkers and New Yorkers are awful. 346 00:19:09,680 --> 00:19:14,840 Speaker 2: They're rude, they're crass, they're mean, they're selfish, they're self centered, 347 00:19:15,400 --> 00:19:19,280 Speaker 2: they're cheap. It always amazes me when people come here 348 00:19:19,280 --> 00:19:23,960 Speaker 2: from New York to Houston and they'll say this is 349 00:19:23,960 --> 00:19:26,720 Speaker 2: people from New York City, not upstate. But they'll say, 350 00:19:26,880 --> 00:19:30,800 Speaker 2: you know, you're all from New York. Who cares? And 351 00:19:30,840 --> 00:19:33,360 Speaker 2: they try to act like, oh, well, you know you've 352 00:19:33,359 --> 00:19:38,240 Speaker 2: seen Mafia movies. That's me. Honestly, nobody is impressed with you. 353 00:19:38,880 --> 00:19:42,920 Speaker 2: I've heard bartenders do this. I've heard people in all 354 00:19:42,960 --> 00:19:45,600 Speaker 2: sorts of walks of life say they're from New York 355 00:19:46,160 --> 00:19:49,760 Speaker 2: as if that's a flex. Nobody cares that you're from 356 00:19:49,800 --> 00:19:53,679 Speaker 2: New York. Nobody's impressed with it. Go back so you 357 00:19:53,760 --> 00:19:57,920 Speaker 2: have an accentuated Italian accent, or you watch the Sopranos 358 00:19:57,960 --> 00:20:02,679 Speaker 2: too often, nobody's impressed with that. We're not no, we 359 00:20:02,840 --> 00:20:05,919 Speaker 2: like our values. You're welcome to live here, but we 360 00:20:06,080 --> 00:20:08,680 Speaker 2: like our values. We're not gonna forget about it. You're 361 00:20:08,720 --> 00:20:11,760 Speaker 2: not gonna do Andrew Dice clay on us. We're not impressed, honestly, 362 00:20:13,880 --> 00:20:16,399 Speaker 2: for people who've been in Texas for any period of time. 363 00:20:17,119 --> 00:20:19,119 Speaker 2: We don't like the Californians, we don't like the New 364 00:20:19,200 --> 00:20:23,880 Speaker 2: Yorkers who don't blend in. We like the kindness, we 365 00:20:24,040 --> 00:20:27,760 Speaker 2: like the slower pace. We like the hugs and the 366 00:20:27,840 --> 00:20:32,800 Speaker 2: handshakes and the honor. Yeah, those things matter. Talking about 367 00:20:32,800 --> 00:20:35,560 Speaker 2: great customer service. Elliott, you're up in Edna. 368 00:20:36,960 --> 00:20:40,040 Speaker 12: Hey, I was calling about my call dropped last time. 369 00:20:40,119 --> 00:20:44,280 Speaker 12: I was talking to you about Chris at Smith's Auto 370 00:20:44,320 --> 00:20:45,080 Speaker 12: and Katie. 371 00:20:46,880 --> 00:20:49,440 Speaker 2: All right, No, your call didn't drop. Your call was over. 372 00:20:49,760 --> 00:20:52,160 Speaker 2: I got your call in. When you're done, I drop 373 00:20:52,240 --> 00:20:53,439 Speaker 2: you so we can move on to the next one. 374 00:20:53,440 --> 00:20:55,879 Speaker 2: If I put you on hold, you'll sit there. Skylar, you're up. 375 00:20:55,880 --> 00:20:56,400 Speaker 2: What you got? 376 00:20:57,280 --> 00:21:00,639 Speaker 10: Hey, good morning, Michael. First, if I just want to 377 00:21:00,640 --> 00:21:03,040 Speaker 10: say I love you and I love the weather. Yeah, 378 00:21:03,040 --> 00:21:06,800 Speaker 10: I love Romon and my customer service. 379 00:21:07,240 --> 00:21:10,399 Speaker 2: What did you say you love Ramon? Yes, sir, we 380 00:21:10,800 --> 00:21:13,479 Speaker 2: don't need that. No, we don't need to love Ramon. Dennis, 381 00:21:13,520 --> 00:21:14,119 Speaker 2: what you got? 382 00:21:14,840 --> 00:21:18,760 Speaker 9: Hey? There is a place on ninety called Courts Hardware, 383 00:21:19,280 --> 00:21:22,159 Speaker 9: and every time I walk into that place, Hey, how 384 00:21:22,240 --> 00:21:24,760 Speaker 9: you doing. What's going on? Hey? You need any help. 385 00:21:25,320 --> 00:21:27,439 Speaker 9: There's one guy there that's his name I got to 386 00:21:27,520 --> 00:21:30,800 Speaker 9: know named Steve, and he's a retired lawyer out of 387 00:21:31,040 --> 00:21:34,159 Speaker 9: Richmond Rosenberg. And I goes, Steve, what are you doing working? 388 00:21:34,880 --> 00:21:37,560 Speaker 9: And he goes, I just like working. Yeah, And he'll 389 00:21:37,600 --> 00:21:41,560 Speaker 9: find you on anything. He'll get you on anything. Super 390 00:21:41,640 --> 00:21:45,040 Speaker 9: nice guys there. And I told the guys that I 391 00:21:45,080 --> 00:21:47,280 Speaker 9: came in here in nineteen seventy one when I was 392 00:21:47,359 --> 00:21:50,760 Speaker 9: eighteen years old and I bought my first time X 393 00:21:50,840 --> 00:21:52,480 Speaker 9: and he goes, how much you pay for it? And 394 00:21:52,560 --> 00:21:55,280 Speaker 9: I said I think it was twelve dollars and seventy 395 00:21:55,280 --> 00:21:58,480 Speaker 9: five cents, and he started laughing. He goes, well, I'm 396 00:21:58,480 --> 00:21:59,720 Speaker 9: glad you've been coming back. 397 00:22:00,160 --> 00:22:03,040 Speaker 2: Yeah. You know, there's a lot of people that retire 398 00:22:03,119 --> 00:22:06,240 Speaker 2: and they're miserable. Sitting at home is boring, and so 399 00:22:06,320 --> 00:22:08,840 Speaker 2: going back to work makes them feel useful. Matt could 400 00:22:08,880 --> 00:22:12,320 Speaker 2: retire today, Matt could walk away and he'd be miserable. 401 00:22:12,359 --> 00:22:16,040 Speaker 2: He enjoys running a business and helping people. Scott Or 402 00:22:16,080 --> 00:22:17,440 Speaker 2: you can give your list, but you're not going to 403 00:22:17,480 --> 00:22:18,399 Speaker 2: say anything about Ramon. 404 00:22:19,320 --> 00:22:23,159 Speaker 10: Yes, sir, I'm sorry. First watch this breakfast place I 405 00:22:23,600 --> 00:22:26,399 Speaker 10: would go to sometimes with my dad. They have great 406 00:22:26,480 --> 00:22:31,520 Speaker 10: customer service. One time we ordered an egg Benedigt and 407 00:22:31,560 --> 00:22:34,800 Speaker 10: they came out and they gave us a hard boiled 408 00:22:34,800 --> 00:22:37,240 Speaker 10: egg for the eggs, and I was just ready to 409 00:22:37,240 --> 00:22:39,280 Speaker 10: eat it, you know, but my dad was like, no, 410 00:22:39,359 --> 00:22:42,240 Speaker 10: we should send it back. So one of the managers 411 00:22:42,280 --> 00:22:46,320 Speaker 10: came over and we showed her the eggs and she 412 00:22:46,440 --> 00:22:48,600 Speaker 10: was like, oh, no, this ain't right. So she took 413 00:22:48,920 --> 00:22:52,480 Speaker 10: took our plates back and gave us a whole meal, 414 00:22:53,000 --> 00:22:55,400 Speaker 10: a whole fresh meal. After we had eaten that one, 415 00:22:56,080 --> 00:22:58,880 Speaker 10: and she gave us another meal and comped it all 416 00:22:59,000 --> 00:23:00,320 Speaker 10: so it was all free. 417 00:23:02,600 --> 00:23:05,200 Speaker 2: And you know what you remembered it, didn't you? Thomas? 418 00:23:05,240 --> 00:23:05,800 Speaker 2: What you got? 419 00:23:07,440 --> 00:23:10,199 Speaker 13: Yeah, Michael, believe it or not. I just left the 420 00:23:10,280 --> 00:23:13,879 Speaker 13: DMV on Takoma. I walked in the door and I 421 00:23:13,920 --> 00:23:16,399 Speaker 13: was greeted by a young lady with a beautiful smile 422 00:23:16,520 --> 00:23:19,400 Speaker 13: that said, what can I help you with? Then directed 423 00:23:19,440 --> 00:23:21,760 Speaker 13: me to the right line. When I showed them at 424 00:23:21,760 --> 00:23:23,399 Speaker 13: the end of the line, I discovered I did not 425 00:23:23,520 --> 00:23:26,600 Speaker 13: have the right paperwork. Again, another young lady with a 426 00:23:26,680 --> 00:23:30,080 Speaker 13: nice smile, great polite instructed me and what I needed 427 00:23:30,080 --> 00:23:32,120 Speaker 13: to bring and how to and how soon I could 428 00:23:32,200 --> 00:23:34,960 Speaker 13: get back. Wanted to know how far away I lived 429 00:23:34,960 --> 00:23:36,760 Speaker 13: so she'd know how long it would take to get 430 00:23:36,760 --> 00:23:40,160 Speaker 13: me back. This is government and action, and by god 431 00:23:40,320 --> 00:23:43,280 Speaker 13: it was his politeness. It was a great experience, and 432 00:23:43,920 --> 00:23:46,600 Speaker 13: I cut my tea to the hotel business where we 433 00:23:46,720 --> 00:23:49,639 Speaker 13: used to train people properly, and believe me, I was 434 00:23:49,720 --> 00:23:50,360 Speaker 13: very impressed. 435 00:23:50,920 --> 00:23:56,840 Speaker 2: Yeah, you know, four Seasons always had, always had a 436 00:23:56,880 --> 00:23:59,399 Speaker 2: reputation for that. I got an email from John to 437 00:23:59,440 --> 00:24:01,840 Speaker 2: tell on his was very pregnant. They went to Papist 438 00:24:01,880 --> 00:24:04,960 Speaker 2: brother on West Timer for her birthday and they treated 439 00:24:04,960 --> 00:24:06,960 Speaker 2: her like a king. I tell you a story about 440 00:24:07,000 --> 00:24:09,920 Speaker 2: that Papist Brothers. On the PAPIs Burger on West Timer, 441 00:24:10,440 --> 00:24:13,520 Speaker 2: Crockett left his retainer. He took his retainer out and 442 00:24:13,520 --> 00:24:15,159 Speaker 2: he didn't want people to see his retainer on the 443 00:24:15,160 --> 00:24:16,879 Speaker 2: table because it's not pretty to look at, so we 444 00:24:16,920 --> 00:24:19,600 Speaker 2: put it inside a napkin. So when we left, the 445 00:24:19,680 --> 00:24:24,280 Speaker 2: napkin was left there, so it got thrown in the trash. 446 00:24:24,400 --> 00:24:30,040 Speaker 2: We called up, Hey, any chance you'd find that retainer 447 00:24:31,200 --> 00:24:34,240 Speaker 2: and the guy Nick said, I know where you were sitting. 448 00:24:34,600 --> 00:24:38,440 Speaker 2: He was a manager on duty. I can isolate a few. 449 00:24:38,600 --> 00:24:40,199 Speaker 2: Let me see what I can do. So I go 450 00:24:40,320 --> 00:24:42,919 Speaker 2: up there. He's in the back picking through trash. He 451 00:24:43,080 --> 00:24:45,959 Speaker 2: found that was five hundred dollars retainer or whatever, and 452 00:24:46,160 --> 00:24:48,960 Speaker 2: he's been our waiter ever since. When he's not managing, 453 00:24:49,119 --> 00:24:50,960 Speaker 2: he's on duty and he waits. I sent a letter 454 00:24:50,960 --> 00:24:53,480 Speaker 2: all the way to Chris Pappas. I was so impressed 455 00:24:53,480 --> 00:25:01,800 Speaker 2: by that kid, Carolin writes, I live in Conroe. Years ago, 456 00:25:02,080 --> 00:25:06,479 Speaker 2: Carabas advertised their lobster raviolis and I just had to 457 00:25:06,520 --> 00:25:10,520 Speaker 2: try them. We went into Houston only to hear they 458 00:25:10,520 --> 00:25:14,359 Speaker 2: weren't on the menu any longer. I mentioned to the 459 00:25:14,400 --> 00:25:19,040 Speaker 2: waitress that I was disappointed. She said Carabas were in 460 00:25:19,200 --> 00:25:22,280 Speaker 2: New York filming commercials and asked me for my phone number. 461 00:25:23,040 --> 00:25:25,040 Speaker 2: A few days later, I received a phone call from 462 00:25:25,080 --> 00:25:30,760 Speaker 2: Johnny Craba himself. He invited us back for his lobster raviolis. 463 00:25:31,400 --> 00:25:34,320 Speaker 2: When we arrived, he had a table reserve for us 464 00:25:34,560 --> 00:25:37,880 Speaker 2: and we were treated like royalty. I'm eighty eight now, 465 00:25:37,920 --> 00:25:39,800 Speaker 2: so I don't remember the exact year, but I do 466 00:25:39,840 --> 00:25:44,160 Speaker 2: remember how wonderful the Carabas and their customer service is. Well, 467 00:25:45,800 --> 00:25:50,320 Speaker 2: it's important to remember them that when the big private 468 00:25:50,320 --> 00:25:53,800 Speaker 2: equity group came in with an operational group behind him. 469 00:25:53,800 --> 00:25:57,080 Speaker 2: I think it's Darden or one of those. When they 470 00:25:57,560 --> 00:26:02,679 Speaker 2: made the deal with Johnny Carabo, that was the ability 471 00:26:03,080 --> 00:26:06,760 Speaker 2: to license his name for restaurants across the country to 472 00:26:06,960 --> 00:26:10,679 Speaker 2: compete with Olive Garden. Well, Carabas is not an Olive 473 00:26:10,680 --> 00:26:14,080 Speaker 2: Garden competitor. It's a higher end, much better customer service. 474 00:26:14,800 --> 00:26:17,720 Speaker 2: It's more like a local eatery kind of place. But 475 00:26:18,359 --> 00:26:21,480 Speaker 2: that was the name they wanted to use. That goodwill. 476 00:26:22,600 --> 00:26:24,920 Speaker 2: The company that took that over I don't think has 477 00:26:24,960 --> 00:26:27,399 Speaker 2: done a great job with it. There are still a 478 00:26:27,400 --> 00:26:31,800 Speaker 2: lot of restaurants. But Johnny wanted to continue in the business, 479 00:26:32,520 --> 00:26:35,479 Speaker 2: and so he held on to his original Kirby location 480 00:26:36,800 --> 00:26:40,280 Speaker 2: and to his Voss location, which his mother well into 481 00:26:40,280 --> 00:26:43,600 Speaker 2: her eighties. She may be ninety by now. Rosie runs 482 00:26:43,600 --> 00:26:45,840 Speaker 2: by day and then they've got a great team at night, 483 00:26:46,000 --> 00:26:51,640 Speaker 2: Stephen Barclay and Mariano Olivers. So those two locations, when 484 00:26:51,640 --> 00:26:54,120 Speaker 2: I say Carabas is where I'm talking about and where 485 00:26:54,160 --> 00:26:58,199 Speaker 2: I go, and they're just they're fantastic turner hardware on 486 00:26:58,440 --> 00:27:03,760 Speaker 2: Hempstead Road. Great customer. Brett says, I have owned and 487 00:27:03,920 --> 00:27:08,360 Speaker 2: co owned restaurants. I mandate to my team's great service 488 00:27:08,440 --> 00:27:10,879 Speaker 2: can overcome a mediocre mill. I agree with that. I 489 00:27:10,920 --> 00:27:13,320 Speaker 2: said this all I've said this again and again. Bad 490 00:27:13,359 --> 00:27:15,240 Speaker 2: service will screw up the best place we could the 491 00:27:15,320 --> 00:27:17,560 Speaker 2: best plate we could put out. That is so true. 492 00:27:18,359 --> 00:27:20,760 Speaker 2: People think they care about the food. They don't care 493 00:27:20,800 --> 00:27:23,720 Speaker 2: about the food nearly as much as they do the service. 494 00:27:24,440 --> 00:27:26,160 Speaker 2: As fell as as the first time went to Gringo's 495 00:27:26,200 --> 00:27:30,159 Speaker 2: on Gold Freeway, it was great customers, just customer service, 496 00:27:30,280 --> 00:27:33,280 Speaker 2: just like you said it would be. Kenny Allen says, 497 00:27:33,320 --> 00:27:36,080 Speaker 2: the owner of Las Fwentas and Hymstead Luis used to 498 00:27:36,119 --> 00:27:39,480 Speaker 2: live across the street. Their food is fantastic, their customer 499 00:27:39,520 --> 00:27:45,680 Speaker 2: service even better. Elizabeth says Tom Ball restaurant Pekos. I 500 00:27:45,800 --> 00:27:47,879 Speaker 2: never heard of Pecos? You ever heard of Pekos? From on? 501 00:27:48,920 --> 00:27:52,479 Speaker 2: I don't know. I don't know. Allan says. I grew 502 00:27:52,560 --> 00:27:55,480 Speaker 2: up working at my dad's full service gas stations in Beaumont. 503 00:27:56,080 --> 00:27:58,639 Speaker 2: I hated that damn bell. I started working there at 504 00:27:58,640 --> 00:28:00,360 Speaker 2: the age of ten. As I got older, I learned 505 00:28:00,400 --> 00:28:02,639 Speaker 2: to appreciate how many times that bell would ring throughout 506 00:28:02,640 --> 00:28:06,000 Speaker 2: the day. I miss those times with my parents at 507 00:28:06,000 --> 00:28:09,880 Speaker 2: the gas station. How about that? Dan says, I've had 508 00:28:09,880 --> 00:28:12,640 Speaker 2: the same service wrap for three years at Northside Lexus. 509 00:28:12,880 --> 00:28:15,960 Speaker 2: He knows my wife and I by name. Entire service 510 00:28:16,080 --> 00:28:20,560 Speaker 2: process is flawless. Can relax in the lounge with excellent refreshments. 511 00:28:20,960 --> 00:28:23,840 Speaker 2: I can get a loaner to run errands, excellent in 512 00:28:23,920 --> 00:28:27,399 Speaker 2: every interaction. I was out at Lone Star Chevy the 513 00:28:27,400 --> 00:28:29,240 Speaker 2: other day on two ninety. I had to go visit 514 00:28:29,280 --> 00:28:35,359 Speaker 2: my buddy, Cody Johnson is moving his business Canvas Press 515 00:28:35,359 --> 00:28:37,240 Speaker 2: and sign Press out two ninety. 516 00:28:37,720 --> 00:28:38,400 Speaker 9: So I went. 517 00:28:38,200 --> 00:28:42,000 Speaker 2: Out to visit and he was just down the road 518 00:28:42,040 --> 00:28:44,840 Speaker 2: from Lone Star Chevy. So I went in and visited 519 00:28:44,840 --> 00:28:47,640 Speaker 2: with Mike Bachiss and his team there. And I'll tell 520 00:28:47,680 --> 00:28:50,560 Speaker 2: you what, It is fascinating to see the energy. There 521 00:28:50,560 --> 00:28:54,720 Speaker 2: are guys coming in and I'm quizzing them on how 522 00:28:54,800 --> 00:28:56,600 Speaker 2: much commission you make on a deal, and they said, 523 00:28:56,600 --> 00:28:59,280 Speaker 2: we don't get commission, we get units. Our job is 524 00:28:59,320 --> 00:29:04,120 Speaker 2: to sell cars, so we become the customer's advocate against 525 00:29:04,400 --> 00:29:07,160 Speaker 2: GM or against the dealership. All I want to do 526 00:29:07,240 --> 00:29:09,320 Speaker 2: is close deals. I'll give it to you free if 527 00:29:09,360 --> 00:29:11,640 Speaker 2: I can, as long as I can market as a deal, 528 00:29:12,000 --> 00:29:14,320 Speaker 2: which I thought It's an interesting way. You know, you're 529 00:29:14,320 --> 00:29:17,400 Speaker 2: always trying to find the best way to incentivize the 530 00:29:17,880 --> 00:29:22,840 Speaker 2: employee and make the most money and create the best experience, 531 00:29:22,840 --> 00:29:25,120 Speaker 2: and everybody tries something different. Do you put people on 532 00:29:25,200 --> 00:29:27,360 Speaker 2: a salary? Do you put them on a commission? And 533 00:29:27,520 --> 00:29:29,320 Speaker 2: how all those We've all had the best in the 534 00:29:29,360 --> 00:29:33,160 Speaker 2: worst of those different experiences. But anyway, it is the 535 00:29:33,240 --> 00:29:36,000 Speaker 2: end of the month. I will say this, and whether 536 00:29:36,040 --> 00:29:41,800 Speaker 2: you call Mike Batches at lone Star Chevy, or whether 537 00:29:41,960 --> 00:29:45,960 Speaker 2: you call Tom Haynes at carpro dot com, or if 538 00:29:46,000 --> 00:29:48,480 Speaker 2: you email me, I can forward it to them. I 539 00:29:48,520 --> 00:29:51,520 Speaker 2: would give you a little hint. If you're going to 540 00:29:51,600 --> 00:29:55,760 Speaker 2: buy a car or truck or van or commercial van, 541 00:29:56,280 --> 00:29:59,520 Speaker 2: box truck, now is the time to do it. I 542 00:29:59,520 --> 00:30:02,640 Speaker 2: get email and I tell people, if you send it 543 00:30:02,640 --> 00:30:05,280 Speaker 2: to me at the end of the month, they are dealing. 544 00:30:05,880 --> 00:30:07,800 Speaker 2: At the end of the month, I'll text Mike Batchis 545 00:30:08,480 --> 00:30:12,080 Speaker 2: at Lon Star Chevy up until they close. They are 546 00:30:12,120 --> 00:30:14,600 Speaker 2: in order to hit their number. Last month, I think 547 00:30:14,600 --> 00:30:17,240 Speaker 2: it was four hundred and forty new and used sales. 548 00:30:17,840 --> 00:30:20,440 Speaker 2: They were too short with ten minutes left and they 549 00:30:20,440 --> 00:30:22,280 Speaker 2: had deals ready to sign. He had two of his 550 00:30:22,320 --> 00:30:25,000 Speaker 2: employees who they would give him a phenomenal deal if 551 00:30:25,000 --> 00:30:27,320 Speaker 2: they would close, and so they did, and he hit 552 00:30:27,360 --> 00:30:29,720 Speaker 2: his numbers. And that's what they do. This is the 553 00:30:29,760 --> 00:30:32,000 Speaker 2: time they're dealing because they got to hit their numbers. 554 00:30:32,280 --> 00:30:34,960 Speaker 2: Right there at the very end, he just said, we 555 00:30:35,040 --> 00:30:37,240 Speaker 2: still need to sell thirty one new and twenty eight 556 00:30:37,360 --> 00:30:41,160 Speaker 2: used to hit our number. Three days less left. Your 557 00:30:41,280 --> 00:30:44,280 Speaker 2: listeners are showing up in droves. There you have it. 558 00:30:46,200 --> 00:30:48,680 Speaker 2: They've got new, they've got used. And then Tom Haynes 559 00:30:48,680 --> 00:30:52,120 Speaker 2: withcarpro dot com. By the way, it doesn't cost you anything. 560 00:30:52,160 --> 00:30:55,200 Speaker 2: The dealer pays them a fee for you to send. 561 00:30:55,200 --> 00:30:58,640 Speaker 2: It's like a qualified lead, and he stays in charge 562 00:30:58,640 --> 00:31:00,840 Speaker 2: of your deal all the way through to make sure 563 00:31:00,880 --> 00:31:04,000 Speaker 2: you're taken care of. So whatever you're buying, you can 564 00:31:04,080 --> 00:31:06,640 Speaker 2: email me and I can put you with Tom and 565 00:31:06,680 --> 00:31:10,360 Speaker 2: he can run herd over your deal. So and I 566 00:31:10,520 --> 00:31:14,640 Speaker 2: love it whatever the industry, I love it when you 567 00:31:14,720 --> 00:31:18,000 Speaker 2: email me and say I need this or that and 568 00:31:18,080 --> 00:31:20,680 Speaker 2: I can connect you. Makes me look good to my sponsor. 569 00:31:21,200 --> 00:31:22,840 Speaker 2: But that means my sponsor is going to want to 570 00:31:22,880 --> 00:31:25,640 Speaker 2: look good to me and take extra good care of you. 571 00:31:26,120 --> 00:31:28,640 Speaker 2: And so you're going to get an amazing experience, and 572 00:31:28,680 --> 00:31:33,200 Speaker 2: that's that's just how it works. We did add a 573 00:31:33,240 --> 00:31:37,280 Speaker 2: new show sponsor over the weekend, a company called Brookway 574 00:31:37,320 --> 00:31:42,719 Speaker 2: Commercial Landscaping. Wonderful couple, Randall and Lronda White. They're originally 575 00:31:42,720 --> 00:31:44,640 Speaker 2: from Mississippi. I felt bad for him because we're all 576 00:31:44,680 --> 00:31:48,040 Speaker 2: out dinner Saturday night and they were Mississippi State fans 577 00:31:48,680 --> 00:31:51,120 Speaker 2: and they were messing with Michael T and his girlfriend 578 00:31:51,160 --> 00:31:53,200 Speaker 2: who's there and they both go to University of Texas 579 00:31:53,720 --> 00:31:57,040 Speaker 2: And it was like thirty one fourteen, and Michael T 580 00:31:57,320 --> 00:32:00,360 Speaker 2: was bummed out and his girlfriend's on the flag course. 581 00:32:00,400 --> 00:32:02,560 Speaker 2: She's on the field at every game, but not at 582 00:32:02,560 --> 00:32:04,960 Speaker 2: this game because they traded off this game so she 583 00:32:04,960 --> 00:32:07,320 Speaker 2: could be on this trip. And they're bummed out. Their 584 00:32:07,400 --> 00:32:10,640 Speaker 2: longhorns are losing, and my buddy's given them a little 585 00:32:10,680 --> 00:32:14,360 Speaker 2: grief and lo and behold thirty eight thirty eight and 586 00:32:14,400 --> 00:32:17,760 Speaker 2: then the defense held them and ut one and what 587 00:32:17,840 --> 00:32:23,280 Speaker 2: do you know? But anyway, Brookway Commercial Landscaping is joining 588 00:32:23,280 --> 00:32:27,760 Speaker 2: our show as a new sponsor, So welcome to those 589 00:32:27,800 --> 00:32:31,040 Speaker 2: good folks. And it looks like we're adding another business 590 00:32:31,080 --> 00:32:35,760 Speaker 2: called Digital Chalk, which is a portal, a platform for 591 00:32:35,840 --> 00:32:39,560 Speaker 2: two different things continuing education, so whether it's to be 592 00:32:39,600 --> 00:32:42,719 Speaker 2: a realtor or anything else. And it's also a portal 593 00:32:42,760 --> 00:32:46,840 Speaker 2: for your internal learning systems within your company, so if 594 00:32:46,840 --> 00:32:50,920 Speaker 2: you have compliance, or you have HR, or you have 595 00:32:51,600 --> 00:32:54,880 Speaker 2: a continuous training because you have a plumbing company or whatever. 596 00:32:55,200 --> 00:32:58,040 Speaker 2: They do that the company's called Digital Chalk, and it 597 00:32:58,040 --> 00:32:59,480 Speaker 2: looks like they're going to join us. So that's a 598 00:32:59,480 --> 00:33:03,400 Speaker 2: good trip. Wrong. We added two new show sponsors, which 599 00:33:03,440 --> 00:33:05,280 Speaker 2: is always nice because now you know who the people 600 00:33:05,320 --> 00:33:09,560 Speaker 2: are and you like to do business with them. I 601 00:33:09,640 --> 00:33:13,200 Speaker 2: have a series of about twenty categories that I keep 602 00:33:13,240 --> 00:33:16,080 Speaker 2: notes on, and when I get a lot of requests 603 00:33:16,480 --> 00:33:19,520 Speaker 2: for that particular thing, I just make a note on it, 604 00:33:19,640 --> 00:33:21,640 Speaker 2: and when it gets to a certain number, I go, look, 605 00:33:21,680 --> 00:33:24,160 Speaker 2: this is a sustainable business. I need to find a 606 00:33:24,160 --> 00:33:26,480 Speaker 2: show sponsor in that business. And I'll tell you who 607 00:33:26,480 --> 00:33:28,560 Speaker 2: those are in a few days. I'm making my list 608 00:33:28,640 --> 00:33:29,080 Speaker 2: right now.