WEBVTT - How you too can raise $18.2 Million w/ Clarence Bethea

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<v Speaker 1>Af roa Tech Oakland, California. I'm in the main expo

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<v Speaker 1>hall with Charles Hudson, managing partner at Precursive Ventures, talking

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<v Speaker 1>about investing in early stage startups. So many companies get

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<v Speaker 1>sold the idea that farming out technic contractors or all

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<v Speaker 1>short developers undercut your opportunity to build something meaningful, that

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<v Speaker 1>if you can't hire the talent in the house, that

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<v Speaker 1>you might be doing this wrong. What does D say

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<v Speaker 1>about that? So? I think a long time ago, most

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<v Speaker 1>technology products built by tech startups were deeply technical. So

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<v Speaker 1>if you're Intel, you're building chips and motherboards. A lot

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<v Speaker 1>of the companies I meet today, I don't mean this

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<v Speaker 1>to denegrate their products. The products they're building have really

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<v Speaker 1>low technical risk. You're building a retail experience. You're gonna

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<v Speaker 1>start on Shopify. Do you really need Google engineer to

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<v Speaker 1>help you get started on Shopify? I don't think so.

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<v Speaker 1>So the way I think about it is, if your

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<v Speaker 1>product has relatively low technical risk, the most important thing

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<v Speaker 1>is to get it felt, And if that's done by

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<v Speaker 1>an agency or an a worker to get you to

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<v Speaker 1>view one, I think that's totally fine. I'm Will Lucas

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<v Speaker 1>Mrs Black Tech, Green Money. I'm gonna introduce you to

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<v Speaker 1>some of the biggest names, some of the brightest minds

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<v Speaker 1>and brilliant ideas. If you're black in building are simply

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<v Speaker 1>using tech to secure your bag, this podcast is for you.

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<v Speaker 1>Claren's Bethew is founder and CEO at ups, a technology

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<v Speaker 1>company offering consumers an alternative when purchasing extended warranties for

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<v Speaker 1>electronics like mobile devices and home appliances. He recently closed

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<v Speaker 1>an eighteen million dollars Series A funding round, as Clarence

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<v Speaker 1>about the counts of that. With several black owned startups

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<v Speaker 1>announcing large fundraises recently Upsee among them, is there still

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<v Speaker 1>validity to the idea that there's still so little progress

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<v Speaker 1>to show for black founders raising sufficient capital to build

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<v Speaker 1>and scale their businesses. Do I believe that that narrative

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<v Speaker 1>has changed? No. I think oftentimes we look at when

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<v Speaker 1>ye know Will has a show, right, or Clarence raises

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<v Speaker 1>some money, or you know, this black black person does

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<v Speaker 1>this one thing, and we started looking at the narrative like, look,

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<v Speaker 1>it's getting better and and the truth is I don't

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<v Speaker 1>believe that. Is it's it's gotten better for me, which

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<v Speaker 1>is okay, it's great, But I'm also not I'm not

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<v Speaker 1>in this game just for me. I'm in this for

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<v Speaker 1>for all of us. So I think why I've been

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<v Speaker 1>been blessed and lucky and fortunate, Um, it's we still

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<v Speaker 1>have such a long way to go, you know. So

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<v Speaker 1>we see like these winds that people like you just

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<v Speaker 1>raised eighteen million dollars, people like Squire just raised a

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<v Speaker 1>bunch of money, and there's there's so many more people

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<v Speaker 1>who have raised money, both institutionally and even like with crowdfunding.

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<v Speaker 1>And I wonder, like, what if you could give me

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<v Speaker 1>like your you know, two minute, three minute state of

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<v Speaker 1>black companies being funded, what would you say it looks

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<v Speaker 1>like at present day? I think at present day, what

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<v Speaker 1>we see is what Solange and I'm doing at the Squire, right,

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<v Speaker 1>we see up see, we see what Steven and those

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<v Speaker 1>guys are doing over at a kids company about like

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<v Speaker 1>we see those moments, but remember those moments are like

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<v Speaker 1>they're in tech Crunch, the Black Enterprise that you know

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<v Speaker 1>that then all of these other things. And and I

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<v Speaker 1>still hear so many stories every day of founders with

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<v Speaker 1>great ideas, um, great businesses who are not getting funded

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<v Speaker 1>at the rate of our counterparts again funded so ideas

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<v Speaker 1>on the napkin or I haven't quite hit traction yet.

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<v Speaker 1>And we know that our counterparts, like they get the

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<v Speaker 1>opportunity to figure out traction and figure out go to

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<v Speaker 1>go to market. Oftentimes we don't get a chance to

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<v Speaker 1>figure that stuff out. And so I don't think we're

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<v Speaker 1>any better off than we were two years ago. They're

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<v Speaker 1>just there's more news around us because what happened with

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<v Speaker 1>George Floyd anywhere happened without right. So there's it is.

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<v Speaker 1>It is pretty cool to announce a black person's raise

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<v Speaker 1>or black person show or a black person X right

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<v Speaker 1>now because you're gonna get clicks. Yeah, And when I

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<v Speaker 1>read your um and it's been well documented that you

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<v Speaker 1>came through tech Stars program when you had this idea

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<v Speaker 1>for this warranty business, and I wonder, you know, how

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<v Speaker 1>did you go for capital first or did you go

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<v Speaker 1>for customers first? If you went for customers first, you know,

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<v Speaker 1>how did you get that attraction when you know, if

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<v Speaker 1>you're selling warranties, that means you gotta have the money

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<v Speaker 1>to be able to put it out if I break

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<v Speaker 1>my device, right, Yeah, I got lucky in the early days,

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<v Speaker 1>I had some former angel investors who put a little

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<v Speaker 1>bit of money and some time and some built out

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<v Speaker 1>our first kind of m v P, and so out

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<v Speaker 1>of the gate I had, you know, we while we

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<v Speaker 1>were going at the customers, we had a little bit

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<v Speaker 1>of money in the bank of folks that could help us. UM.

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<v Speaker 1>But when we got into tech Stars. Tech Stars really

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<v Speaker 1>turned me on too, like what venture was and what

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<v Speaker 1>it is and what it can be. Because before tech

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<v Speaker 1>Stars I didn't know how to raise that and raise

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<v Speaker 1>one venture dollar. I didn't understand how you play the

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<v Speaker 1>venture game. I didn't understand how you pitch. I just

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<v Speaker 1>know I had a bunch of gumption to try to

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<v Speaker 1>do this, but I didn't know the game there was

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<v Speaker 1>in in tech Stars where like, hey, okay, you have

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<v Speaker 1>all this possess in this charisma, now let us teach

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<v Speaker 1>you how to actually play the game the way it's

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<v Speaker 1>supposed to be played, so you can actually get money

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<v Speaker 1>in the bank. So I would say we probably went

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<v Speaker 1>for customers first UM and didn't learn how to raise

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<v Speaker 1>money later. So let's talk about that tech Stars program

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<v Speaker 1>because so clarance about here. Today. Let's say you are

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<v Speaker 1>reviewing that Clarances application to tech Stars. Um, because you

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<v Speaker 1>successfully got into the program. If you're reviewing your application

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<v Speaker 1>as the reviewer, what is it in histories Clarence application

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<v Speaker 1>that says, you know what, this guy's got something, then

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<v Speaker 1>let's let him in. Because there's the thousands of people

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<v Speaker 1>who apply to these pro tenies accelerators and boot camps,

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<v Speaker 1>and you got in. So if you were reviewing your

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<v Speaker 1>application from that day, what was it that said, yeah, yeah,

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<v Speaker 1>he's somebody we want. I don't believe it had us

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<v Speaker 1>getting in. It didn't have anything to do with our application.

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<v Speaker 1>I think us getting in had everything to do with

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<v Speaker 1>how bold I was walking into the program. Um, some

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<v Speaker 1>of it was fake boldness because I didn't internally, I

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<v Speaker 1>really didn't feel like I just I deserved to be

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<v Speaker 1>and and and you're asking me to go back to

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<v Speaker 1>a time before I know what I know now. But

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<v Speaker 1>going into the program, we have people from Silicon Valley,

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<v Speaker 1>we have people from New York. I was really really intimidated.

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<v Speaker 1>I was. I was. My wife would tell you I

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<v Speaker 1>was scared because I was, Wow, there's you know, there's

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<v Speaker 1>a woman from Silicon Valley who was at HP for

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<v Speaker 1>all these years and like had this network and was great,

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<v Speaker 1>and I think I just had to be bold. And

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<v Speaker 1>you know, you know, my story is well documented. Like

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<v Speaker 1>I'm just a street kid, man. I come from the hood.

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<v Speaker 1>I grew up, you know, doing all the wrong things

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<v Speaker 1>that you bossibly can do. So in times of of

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<v Speaker 1>of of being nervous and in times of like not

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<v Speaker 1>knowing what to do, it's kind of the only thing

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<v Speaker 1>that you can turn to is your confidence and being bold.

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<v Speaker 1>And I would say that is what I was just

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<v Speaker 1>bold enough to think, Yeah, I can come in, I

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<v Speaker 1>can do this um and and it's worked out so

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<v Speaker 1>far for us. So let's let's talk. Let's dig into

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<v Speaker 1>your history a little bit, because I wonder what was

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<v Speaker 1>that moment where you realized what Silicon Valley was and

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<v Speaker 1>what venture capital was to be nervous walking into those rooms,

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<v Speaker 1>like you said, you said yourself, you know, you were

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<v Speaker 1>a street kid. So so many of us come from

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<v Speaker 1>these backgrounds, and we and too many in our neighborhoods

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<v Speaker 1>still don't know what silok and Valley is. What was

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<v Speaker 1>your introduction to that world beyond you know, wanting to

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<v Speaker 1>build something, which we'll talk about. What was your introduction

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<v Speaker 1>to that specific world that says, you know, this is

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<v Speaker 1>a little bit intimidating because this is could be my future.

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<v Speaker 1>You know, I'm walking into a room that people who

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<v Speaker 1>in many ways, not all of the ways, but in

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<v Speaker 1>many ways hold the keys. Right. My first foray with

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<v Speaker 1>the Silicon Valley was actually in Silicon Valley. UM I

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<v Speaker 1>went to. I was in a program called Village Capital UM.

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<v Speaker 1>They run a great program where they get the top

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<v Speaker 1>two companies a hundred grad at the end of the

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<v Speaker 1>program and their final the final piece of the program

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<v Speaker 1>was in Silicon Valley and it was at this big

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<v Speaker 1>law firm and then you moved to UM this like

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<v Speaker 1>where all the Silicon Valley like investors meet up deal

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<v Speaker 1>and I remember we had like eighty Silicon Valley investors

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<v Speaker 1>there and it was a hard lesson for me to

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<v Speaker 1>learn they didn't give a damn about me, Like it

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<v Speaker 1>was clear that I was a nobody, that I meant

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<v Speaker 1>nothing to them. I was just a black guy in

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<v Speaker 1>the room. And I remember being like, wow, like nobody

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<v Speaker 1>even even though I felt like I was, I was

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<v Speaker 1>like I won the competition. So even though I felt

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<v Speaker 1>like man like, like I know what I'm doing, that

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<v Speaker 1>like I don't have it all figured out, but I'm

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<v Speaker 1>figuring it out. And you know, I'm careiss mag I'm

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<v Speaker 1>already saying that he said you want to be and

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<v Speaker 1>it was clear, you know, that was two sixteen. It

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<v Speaker 1>was like, now I don't believe. And I actually had

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<v Speaker 1>the investor tell me. He said to me, Clai, I've

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<v Speaker 1>never seen a black founder go to exit or I

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<v Speaker 1>p o at like a billion plus exit. So I

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<v Speaker 1>just have a hard time believing that a black founder

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<v Speaker 1>can build a big company. So I'm just not interested. Um,

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<v Speaker 1>and it was so great, So one can take that

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<v Speaker 1>many ways. UM, you being the guy who you grew

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<v Speaker 1>up being. When you have somebody put that kind of

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<v Speaker 1>you know, stamp on you saying you know, I've never

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<v Speaker 1>seen nobody like you, UM do this that A don't

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<v Speaker 1>you like? What did your spirits? How you like in

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<v Speaker 1>that moment? I'm gonna be that guy? Can we curse

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<v Speaker 1>on this show? Um? Look, I'm a I'm a big

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<v Speaker 1>chip on the shoulder type of guy. And so when

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<v Speaker 1>people were telling me, especially earlier only in the journey,

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<v Speaker 1>that I would never do this, I would never do that. Like,

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<v Speaker 1>you don't have the background, you don't have the pedigree.

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<v Speaker 1>That that's the word I kept hearing. You don't have

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<v Speaker 1>the pedigree. You didn't go to Harvard, you didn't drop

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<v Speaker 1>out of Stanford, you don't have the network. Man, I

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<v Speaker 1>tend to say fuck you, like in my mind, right

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<v Speaker 1>in my mind, I'm like, all right, okay, I'm gonna

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<v Speaker 1>show you. UM. And I think at a certain I'm

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<v Speaker 1>actually getting out of that phase now of this journey

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<v Speaker 1>because UM, everybody seemed to believe that we can do

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<v Speaker 1>what we can do now. But early on in the journey,

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<v Speaker 1>I would use that as as motivation UM to just

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<v Speaker 1>be like, all right, well you don't believe me, let

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<v Speaker 1>me show you. What do you think happens in UM

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<v Speaker 1>the tech space for black entrepreneurs. UM. Do you think

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<v Speaker 1>not enough of us have that? Or do you think

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<v Speaker 1>so many of us have that that maybe they're not

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<v Speaker 1>getting recognized? Like how come not enough of us? As

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<v Speaker 1>to your earlier point, and it is very well know,

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<v Speaker 1>not enough of us are raising capital like at the

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<v Speaker 1>levels that you have and that others that we've mentioned.

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<v Speaker 1>Do not enough of us have that? Or is there

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<v Speaker 1>are there other issues that UM keep people keep us

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<v Speaker 1>from getting to the place to where we're even having

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<v Speaker 1>the conversation at that level with an investor. Yeah, I

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<v Speaker 1>see it both ways, to be honest with you. And

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<v Speaker 1>then this is, yeah, this is always tough for me

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<v Speaker 1>to talk about. There's one side of it from a founder.

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<v Speaker 1>You know, you're a founder, right, Like we're founders where

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<v Speaker 1>we're like like, we all think that we deserve money

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<v Speaker 1>and that's cool and like, yes, we should be more

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<v Speaker 1>bold than whatever. But on the other side of me,

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<v Speaker 1>which is I'm out at True Ventures out of San Francisco.

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<v Speaker 1>They want to top see stage firms. I also get

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<v Speaker 1>a lot of inbound from black founders, and what I

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<v Speaker 1>see a lot of times is we're not ready for

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<v Speaker 1>prime time. And not only are we not ready for

0:12:14.520 --> 0:12:17.760
<v Speaker 1>prime time because we have to fight and call and

0:12:17.800 --> 0:12:21.240
<v Speaker 1>scratch and like have that kind of screw you mentality,

0:12:21.400 --> 0:12:26.120
<v Speaker 1>we're also don't have our ears open here like what

0:12:26.160 --> 0:12:27.720
<v Speaker 1>we need to hear to get to the next level.

0:12:27.720 --> 0:12:29.840
<v Speaker 1>And I give you I give you a quick example.

0:12:30.320 --> 0:12:32.400
<v Speaker 1>I was talking to a founder I don't know a

0:12:32.400 --> 0:12:36.600
<v Speaker 1>few months ago and the we were going back and

0:12:36.600 --> 0:12:40.040
<v Speaker 1>forth over zoomed and I was like, hey, like, and

0:12:40.360 --> 0:12:42.240
<v Speaker 1>I'm not the one to give advice, but I do

0:12:42.400 --> 0:12:45.959
<v Speaker 1>give you, like, here's what it worked for Clarence. Here's

0:12:46.000 --> 0:12:48.440
<v Speaker 1>what I did to have success, and feel free to

0:12:48.480 --> 0:12:51.040
<v Speaker 1>follow it or not. But there's just fundamental things you

0:12:51.080 --> 0:12:53.120
<v Speaker 1>can't do in a pitch you can't do in the

0:12:53.160 --> 0:12:55.199
<v Speaker 1>pitch jack, and just certain stuff you know, Like I

0:12:55.200 --> 0:12:57.000
<v Speaker 1>mean you can probably say you have our phone call.

0:12:57.120 --> 0:13:01.680
<v Speaker 1>Like and I was going back and forth with the

0:13:01.720 --> 0:13:04.600
<v Speaker 1>founder and I said, hey, I really think you know

0:13:04.640 --> 0:13:07.200
<v Speaker 1>you should try doing this, like like you don't talk

0:13:07.240 --> 0:13:09.040
<v Speaker 1>about traction. I think I was talking about traction. You

0:13:09.080 --> 0:13:11.760
<v Speaker 1>don't talk about traction anywhere. And he's like, well, I'm

0:13:11.800 --> 0:13:14.080
<v Speaker 1>kind of pre revenue. I said, great, but you still

0:13:14.120 --> 0:13:16.680
<v Speaker 1>have some traction points like how fast are you building

0:13:16.720 --> 0:13:20.520
<v Speaker 1>your product or or how many UM people on your

0:13:20.520 --> 0:13:22.840
<v Speaker 1>wait list do you have? Like all of that is

0:13:22.920 --> 0:13:25.760
<v Speaker 1>considered traction in this game because dudes are raising millions

0:13:25.760 --> 0:13:28.240
<v Speaker 1>of dollars off ideas on the napkin. So you show

0:13:28.280 --> 0:13:30.760
<v Speaker 1>some traction, you can get it. And the dude literally

0:13:30.800 --> 0:13:33.679
<v Speaker 1>looked at me and he was like, f you, you

0:13:33.760 --> 0:13:35.959
<v Speaker 1>just don't want to see me when you want to

0:13:36.000 --> 0:13:38.040
<v Speaker 1>be the only one in the room, blah blah blah

0:13:38.040 --> 0:13:43.440
<v Speaker 1>blah blah. And I remember thinking like man like, like

0:13:43.720 --> 0:13:47.480
<v Speaker 1>if you had just listened, I wasn't I wasn't here.

0:13:48.360 --> 0:13:50.320
<v Speaker 1>I wasn't here too to hurt you. I was here

0:13:50.320 --> 0:13:52.599
<v Speaker 1>to give you everything that somebody gave it to me

0:13:52.720 --> 0:13:57.000
<v Speaker 1>at one point. And so I think we why, yes,

0:13:57.120 --> 0:14:01.840
<v Speaker 1>there's a funding problem, there's also thattitude UM, and I

0:14:01.920 --> 0:14:03.640
<v Speaker 1>had it at the beginning. I had to like, I

0:14:03.679 --> 0:14:07.199
<v Speaker 1>got checked on it, and somebody sat me down and said, hey, man,

0:14:07.559 --> 0:14:09.240
<v Speaker 1>you're not going to be your best stelf unless you

0:14:09.360 --> 0:14:13.440
<v Speaker 1>learn to listen. And I was like, well, what do

0:14:13.480 --> 0:14:15.960
<v Speaker 1>you mean that that? And that it's just like everybody's

0:14:15.960 --> 0:14:18.760
<v Speaker 1>not out here to hurt you. Some people are out

0:14:18.800 --> 0:14:21.040
<v Speaker 1>here to help you, and you have to decipher between

0:14:21.040 --> 0:14:25.760
<v Speaker 1>the two. So I think that we have to UM,

0:14:26.240 --> 0:14:28.040
<v Speaker 1>because we've been in a fight, in the struggle for

0:14:28.080 --> 0:14:30.440
<v Speaker 1>so long. We have to understand that there are people

0:14:30.520 --> 0:14:33.720
<v Speaker 1>out here to help UM and sometimes you gotta learn

0:14:33.720 --> 0:14:36.920
<v Speaker 1>to just listen and then walk away gracefully and decipher

0:14:36.960 --> 0:14:39.120
<v Speaker 1>and take what you need out of it. So how

0:14:39.120 --> 0:14:43.040
<v Speaker 1>do you decipher through that? How do you know who's

0:14:43.080 --> 0:14:45.480
<v Speaker 1>really trying to give you some game and the ones

0:14:45.520 --> 0:14:49.080
<v Speaker 1>that are, you know, just saying whatever they got to

0:14:49.120 --> 0:14:52.520
<v Speaker 1>say because they don't believe. Yeah, well, I mean, everybody

0:14:52.560 --> 0:14:56.640
<v Speaker 1>to me deserves to be listened to. How I take

0:14:56.680 --> 0:14:59.840
<v Speaker 1>it is up to me. So if you're giving me advice,

0:15:00.720 --> 0:15:03.840
<v Speaker 1>and I may say, well, like man like, thanks for

0:15:03.880 --> 0:15:06.560
<v Speaker 1>the advice. Man, I appreciate it, and I'm so humbled

0:15:07.000 --> 0:15:09.080
<v Speaker 1>that you would even take your time out to give

0:15:09.120 --> 0:15:11.720
<v Speaker 1>it to me, then it's my job to walk away

0:15:11.760 --> 0:15:16.160
<v Speaker 1>and start to look at what you're saying and say, Okay,

0:15:16.200 --> 0:15:18.760
<v Speaker 1>you know what, it's kind of full of it, but

0:15:19.840 --> 0:15:21.400
<v Speaker 1>this a little this, a little timper cent that he

0:15:21.480 --> 0:15:23.440
<v Speaker 1>gave me, it's gonna help my business go to the

0:15:23.440 --> 0:15:25.680
<v Speaker 1>next level. Often times we walk away and we say

0:15:25.720 --> 0:15:27.360
<v Speaker 1>if we don't agree with one thing that you say,

0:15:27.400 --> 0:15:30.040
<v Speaker 1>we stopped agreeing with everything that you say, and I

0:15:30.080 --> 0:15:33.000
<v Speaker 1>just don't believe that that's true. There's nuggets in in

0:15:33.320 --> 0:15:36.000
<v Speaker 1>all of this advice that you should get um, and

0:15:36.320 --> 0:15:40.160
<v Speaker 1>it takes a humble spirit to to to figure out

0:15:40.160 --> 0:15:42.800
<v Speaker 1>that timper cent that you should be taking. You know,

0:15:42.840 --> 0:15:45.160
<v Speaker 1>I wonder you're making me think about when you said

0:15:45.200 --> 0:15:47.680
<v Speaker 1>the investors said, you know, I've never seen anybody you

0:15:47.680 --> 0:15:49.520
<v Speaker 1>know exit at the billion dollars. I p o who

0:15:49.600 --> 0:15:52.440
<v Speaker 1>looked like you and you talked about that that happened

0:15:52.520 --> 0:15:57.160
<v Speaker 1>after winning a competition, and I wonder how much stock

0:15:57.280 --> 0:16:00.760
<v Speaker 1>we should be putting into competitions then, because you know,

0:16:00.840 --> 0:16:05.680
<v Speaker 1>there's a lot of diversity theater out here, UM and two. Now,

0:16:05.880 --> 0:16:08.520
<v Speaker 1>checks can mean nothing to a lot of these companies.

0:16:08.520 --> 0:16:10.560
<v Speaker 1>And it could be, hey, we had a black company

0:16:10.560 --> 0:16:14.400
<v Speaker 1>with our competition. You know, they got this check and

0:16:14.440 --> 0:16:18.400
<v Speaker 1>so apparently to that investor, you winning a competition was

0:16:18.440 --> 0:16:22.560
<v Speaker 1>not enough to say this guy clears is onto something.

0:16:23.400 --> 0:16:26.960
<v Speaker 1>How should we be looking at competitions, UM with a

0:16:27.040 --> 0:16:30.520
<v Speaker 1>critical mind but also one you know, hey, I'll take

0:16:30.520 --> 0:16:33.680
<v Speaker 1>the k But how should we also be looking at

0:16:33.720 --> 0:16:39.800
<v Speaker 1>them critically and strategically as proof points that we're onto something? Right? Right?

0:16:39.920 --> 0:16:43.360
<v Speaker 1>Great question. Competitions are great from the sampoint of you

0:16:43.400 --> 0:16:45.360
<v Speaker 1>get up, get up in front of most time a

0:16:45.400 --> 0:16:48.640
<v Speaker 1>live crowd, and practice and be able to have the

0:16:48.720 --> 0:16:52.400
<v Speaker 1>ability to understand what it's like to change in emotion

0:16:52.880 --> 0:16:57.520
<v Speaker 1>in the room, because great founders can change emotion in

0:16:57.520 --> 0:17:00.640
<v Speaker 1>the room. Great founders can make you like, here a

0:17:00.720 --> 0:17:04.000
<v Speaker 1>business and you said, oh, that's stupid, and then get

0:17:04.080 --> 0:17:05.639
<v Speaker 1>in front of it. You get up in front of

0:17:05.640 --> 0:17:08.760
<v Speaker 1>the stage and the whole emotion in the room change,

0:17:08.800 --> 0:17:12.280
<v Speaker 1>it changes. So I think they're good for that practice.

0:17:12.720 --> 0:17:14.960
<v Speaker 1>But like you said, we can't put too much stock

0:17:15.000 --> 0:17:19.080
<v Speaker 1>in it because oftentimes these conferences, these competitions are theater

0:17:19.920 --> 0:17:22.119
<v Speaker 1>I need a black person, or need I need a

0:17:22.160 --> 0:17:24.280
<v Speaker 1>couple of black people to do. Like literally, I've been

0:17:24.280 --> 0:17:26.879
<v Speaker 1>reached out to where people say, hey, we want you

0:17:26.920 --> 0:17:30.520
<v Speaker 1>to be in our twenty dollar pitch competition, and I

0:17:30.560 --> 0:17:32.639
<v Speaker 1>send them a link to our article, to an article,

0:17:33.400 --> 0:17:35.920
<v Speaker 1>and then like you didn't even doing the whole work.

0:17:35.960 --> 0:17:38.200
<v Speaker 1>All you saw was that I was black. You know,

0:17:38.359 --> 0:17:42.840
<v Speaker 1>there's somebody more deserving for this at this stage, and

0:17:42.920 --> 0:17:45.280
<v Speaker 1>so I think there's a lot of diversity theater that

0:17:45.359 --> 0:17:47.400
<v Speaker 1>plays into this. So I think we have to look

0:17:47.440 --> 0:17:49.720
<v Speaker 1>at it for what it is. It is an opportunity

0:17:49.760 --> 0:17:52.000
<v Speaker 1>to pitch, and whenever you have the opportunity to pitch,

0:17:52.240 --> 0:17:55.480
<v Speaker 1>you should take it win loser, draw to get better

0:17:56.400 --> 0:17:59.480
<v Speaker 1>because in order, like I keep telling people, in order

0:17:59.560 --> 0:18:01.680
<v Speaker 1>to raise the money that we raise to day, you

0:18:01.720 --> 0:18:05.919
<v Speaker 1>don't many bad pitches I've had. I've had hundreds of

0:18:05.960 --> 0:18:08.160
<v Speaker 1>bad pitches in order to get to a pitch where

0:18:08.480 --> 0:18:10.840
<v Speaker 1>it may step. So I would say do it, but

0:18:11.040 --> 0:18:14.280
<v Speaker 1>understand what you're doing. We talked a little bit about

0:18:14.320 --> 0:18:18.320
<v Speaker 1>your introduction finding out that Silicon Valley even existed, right,

0:18:18.520 --> 0:18:21.520
<v Speaker 1>And and there's so many UM in our communities, the

0:18:21.560 --> 0:18:25.280
<v Speaker 1>communities that we come from, that UM that still struggle with,

0:18:25.359 --> 0:18:26.879
<v Speaker 1>you know, some of the issues that you said you

0:18:26.960 --> 0:18:29.720
<v Speaker 1>did as you were growing up. And what do you

0:18:29.800 --> 0:18:33.320
<v Speaker 1>find as a successful if we're trying to sell them on, Hey,

0:18:33.359 --> 0:18:35.919
<v Speaker 1>there's this other world out here, the world of building

0:18:36.600 --> 0:18:39.919
<v Speaker 1>really big companies. UM, what do you find as a

0:18:39.960 --> 0:18:44.640
<v Speaker 1>successful narrative or a successful story that UM would get

0:18:44.680 --> 0:18:47.800
<v Speaker 1>their attention to see that there's a viable path in

0:18:47.840 --> 0:18:51.560
<v Speaker 1>this world that they may not have considered for themselves. Right.

0:18:51.600 --> 0:18:54.919
<v Speaker 1>I speak at jails in prisons, especially before COVID. I

0:18:54.960 --> 0:18:56.760
<v Speaker 1>do that a lot, and I say the same thing

0:18:56.800 --> 0:19:01.240
<v Speaker 1>to them. I am no smarter, no more savvy, no

0:19:01.359 --> 0:19:04.159
<v Speaker 1>more like my business acumen is not any better than

0:19:04.200 --> 0:19:08.320
<v Speaker 1>any of their's. It's all about taking the time and

0:19:08.359 --> 0:19:10.040
<v Speaker 1>just doing it. Like a lot of times, it's just

0:19:10.080 --> 0:19:13.320
<v Speaker 1>about jumping into the game and being a voracious learner.

0:19:14.000 --> 0:19:17.240
<v Speaker 1>I don't believe, but I think oftentimes we make founders,

0:19:18.359 --> 0:19:21.320
<v Speaker 1>we make them feel like they're special like we are

0:19:21.359 --> 0:19:23.880
<v Speaker 1>like we have the special innate because we we feed

0:19:23.920 --> 0:19:27.280
<v Speaker 1>off the Elon musk, and it's the Steve Jobs kind

0:19:27.320 --> 0:19:30.680
<v Speaker 1>of aura, and and and the truth is, I don't

0:19:30.760 --> 0:19:35.040
<v Speaker 1>look at anything that we've done at ups as special

0:19:35.280 --> 0:19:37.440
<v Speaker 1>or unique or anything like that. I look at the

0:19:37.480 --> 0:19:40.320
<v Speaker 1>work that our team do on behalf of our customers

0:19:40.359 --> 0:19:44.320
<v Speaker 1>a special unique. But as a founder, I'm like man like, like,

0:19:46.000 --> 0:19:49.720
<v Speaker 1>there's nothing special about players. And so that is my

0:19:49.800 --> 0:19:52.159
<v Speaker 1>message to anybody. Every time I go speak, I say,

0:19:52.280 --> 0:19:55.399
<v Speaker 1>there's that special about me. All of you are smarter

0:19:55.480 --> 0:19:57.520
<v Speaker 1>than I am. All of you are more savva than

0:19:57.560 --> 0:19:59.919
<v Speaker 1>I am. The one thing that I don't know that

0:20:00.119 --> 0:20:02.280
<v Speaker 1>you all are more than me is I'm gonna outwork

0:20:02.320 --> 0:20:06.600
<v Speaker 1>you at every turn. And if you can outwork people,

0:20:06.880 --> 0:20:11.080
<v Speaker 1>because look, I got a lot of white buddies with founders. Man,

0:20:11.600 --> 0:20:13.520
<v Speaker 1>there are some of the laziest s O b s

0:20:13.560 --> 0:20:17.520
<v Speaker 1>I've ever been around in my life. Yeah, but they've

0:20:17.600 --> 0:20:22.080
<v Speaker 1>raised hundreds of millions of dollars. We can't be that.

0:20:22.400 --> 0:20:24.600
<v Speaker 1>I can't be that. I gotta outwork you in order

0:20:24.640 --> 0:20:26.680
<v Speaker 1>to get in the room. So my message I was

0:20:26.680 --> 0:20:28.399
<v Speaker 1>just saying, you want to get in the room, you

0:20:28.400 --> 0:20:32.320
<v Speaker 1>want to have a chance outwork everybody. So let's let's

0:20:32.320 --> 0:20:35.840
<v Speaker 1>go step further on there, because let's say you sold Okay, yeah,

0:20:35.840 --> 0:20:39.399
<v Speaker 1>I know businesses, you know, an opportunity out there for somebody,

0:20:39.520 --> 0:20:42.199
<v Speaker 1>but I don't really have any like brilliant ideas, Like

0:20:42.600 --> 0:20:46.040
<v Speaker 1>there's nothing special about warranties. You know, it's a warranty, right,

0:20:46.040 --> 0:20:49.119
<v Speaker 1>And so let's go a step further and say, Okay,

0:20:49.119 --> 0:20:52.280
<v Speaker 1>now you've sold me that business. There's this viable path

0:20:52.640 --> 0:20:55.800
<v Speaker 1>some way that um, I can find a different life

0:20:55.800 --> 0:20:59.320
<v Speaker 1>for myself. But I don't know, like what now, what

0:20:59.400 --> 0:21:03.160
<v Speaker 1>to do? I've in effective devalued my own idea. So

0:21:03.320 --> 0:21:06.639
<v Speaker 1>what would you say to that to to that person

0:21:06.800 --> 0:21:08.439
<v Speaker 1>just trying to figure out, like what do I do

0:21:08.520 --> 0:21:11.080
<v Speaker 1>next with They don't they don't feel like they have

0:21:11.080 --> 0:21:15.119
<v Speaker 1>an idea worthy of millions of dollars or market attention

0:21:15.280 --> 0:21:19.800
<v Speaker 1>or et cetera. Google is a powerful tool. You You

0:21:19.920 --> 0:21:22.960
<v Speaker 1>literally can start your business by googling how to start

0:21:22.960 --> 0:21:26.960
<v Speaker 1>a business. You know, there's tools like Shopify. There, there's

0:21:27.000 --> 0:21:29.359
<v Speaker 1>so many you know, big commerce, there's so many tools

0:21:29.359 --> 0:21:31.440
<v Speaker 1>where you can just say, you know what, I want

0:21:31.440 --> 0:21:34.080
<v Speaker 1>to start this thing. I'm just gonna set up a

0:21:34.080 --> 0:21:37.840
<v Speaker 1>Shopify store and figure it out. And a lot of

0:21:37.840 --> 0:21:40.480
<v Speaker 1>times again it goes back to my first comment. Sometimes

0:21:40.480 --> 0:21:42.920
<v Speaker 1>you just gotta go and do it. Like it's gonna

0:21:42.920 --> 0:21:45.480
<v Speaker 1>be all screwed up. This ain't gonna make sense. You know,

0:21:45.520 --> 0:21:48.040
<v Speaker 1>I got many buddies who wants to start businesses. They're

0:21:48.040 --> 0:21:49.760
<v Speaker 1>just like, but what I do next? Like, just go

0:21:49.880 --> 0:21:52.560
<v Speaker 1>do it and guess what when you mess up, you'll

0:21:52.560 --> 0:21:54.639
<v Speaker 1>figure out the right thing to do. A lot of

0:21:54.640 --> 0:21:58.040
<v Speaker 1>this game is not in books and and and and

0:21:58.080 --> 0:22:00.320
<v Speaker 1>all these other places that people want you to mind it.

0:22:00.520 --> 0:22:02.280
<v Speaker 1>Sometimes you gotta go do the work, mess up and

0:22:02.280 --> 0:22:05.920
<v Speaker 1>figure it out. I want to talk about the milestones

0:22:05.960 --> 0:22:08.199
<v Speaker 1>to actually raising as much money as you did. You know,

0:22:08.240 --> 0:22:10.600
<v Speaker 1>I asked you this question from the perspective of like,

0:22:10.680 --> 0:22:13.680
<v Speaker 1>how like if you're reading the Clarences application to get

0:22:13.680 --> 0:22:16.320
<v Speaker 1>in the Tech Stars. What if I'm the VC and

0:22:16.359 --> 0:22:20.760
<v Speaker 1>I'm reading um your inbound to raise this eighteen million

0:22:20.760 --> 0:22:23.000
<v Speaker 1>dollars that you're eighteen plus a million that you raised?

0:22:23.520 --> 0:22:26.439
<v Speaker 1>What if if you're the VC, talk to me about

0:22:26.480 --> 0:22:32.080
<v Speaker 1>those indicators that you presented, and what is the VC

0:22:32.240 --> 0:22:36.320
<v Speaker 1>reading that says, yeah, I want in on Clarences deal. Yeah,

0:22:36.359 --> 0:22:39.440
<v Speaker 1>I believe that there's a couple of triggers that get

0:22:39.560 --> 0:22:43.120
<v Speaker 1>vcs interested in your business. UM. One, I think traction.

0:22:43.920 --> 0:22:45.840
<v Speaker 1>But if you can show that you're growing the business

0:22:45.880 --> 0:22:48.480
<v Speaker 1>in a steady way, in a sustainable way. UM. That

0:22:48.640 --> 0:22:50.480
<v Speaker 1>was one thing that that we showed. So if I'm

0:22:50.480 --> 0:22:52.360
<v Speaker 1>a VC on the outside of like, oh, they they've

0:22:52.400 --> 0:22:56.199
<v Speaker 1>grown the business dramatically, that's great. UM Too, I'm a

0:22:56.240 --> 0:23:01.320
<v Speaker 1>big bet on team, and our Tea team is just smartest, brightest,

0:23:01.520 --> 0:23:04.400
<v Speaker 1>hardest working folks I've ever been around. And so I'm

0:23:04.400 --> 0:23:06.639
<v Speaker 1>looking at our team and I'm looking at you know,

0:23:06.640 --> 0:23:09.280
<v Speaker 1>what they've done in the past and what they're doing now. UM.

0:23:09.320 --> 0:23:14.080
<v Speaker 1>And I'm betting on that team because they're that good. UM.

0:23:14.119 --> 0:23:16.840
<v Speaker 1>And then three, I would say that the space the

0:23:16.880 --> 0:23:20.000
<v Speaker 1>industries forty eight billion dollars now supposed to grow to

0:23:20.040 --> 0:23:22.920
<v Speaker 1>be sixty seven billion, about two seven in the United

0:23:22.960 --> 0:23:27.200
<v Speaker 1>States alone, UM, a hundred sixty billion dollars globally. UM.

0:23:27.200 --> 0:23:30.720
<v Speaker 1>I'm looking at that space and say, Okay, they don't

0:23:30.720 --> 0:23:34.720
<v Speaker 1>have to get everything right to win MCAU. I think

0:23:34.720 --> 0:23:36.720
<v Speaker 1>those I think those are hard spaces going when you

0:23:36.800 --> 0:23:39.480
<v Speaker 1>gotta be right a hundred cents a time, you know,

0:23:39.720 --> 0:23:41.199
<v Speaker 1>we could be right a quarter percent of the time

0:23:41.240 --> 0:23:44.399
<v Speaker 1>and still still build a multibillion dollar business. So go

0:23:44.560 --> 0:23:46.160
<v Speaker 1>in there, because I don't hear a lot of people

0:23:46.240 --> 0:23:49.400
<v Speaker 1>talk about that. So get some education to that point there,

0:23:49.400 --> 0:23:53.320
<v Speaker 1>Please on. You don't have to be right all the

0:23:53.359 --> 0:23:57.240
<v Speaker 1>time to to find success. Yeah. So so they when

0:23:57.240 --> 0:24:00.679
<v Speaker 1>I look at some people businesses, they're like, well, if

0:24:00.720 --> 0:24:04.639
<v Speaker 1>I'm right, this is what happens, right, And I actually

0:24:04.640 --> 0:24:06.680
<v Speaker 1>don't believe that those are the best business We've seen

0:24:06.720 --> 0:24:11.000
<v Speaker 1>those businesses work out and multibillion dollar businesses. But I

0:24:11.080 --> 0:24:12.600
<v Speaker 1>didn't want to be in the business where I had

0:24:12.640 --> 0:24:15.080
<v Speaker 1>to be one right in order for this thing to

0:24:15.119 --> 0:24:17.040
<v Speaker 1>be a rocket ship. And what I mean by that

0:24:17.160 --> 0:24:20.359
<v Speaker 1>is other players like that's why I can continue to

0:24:20.400 --> 0:24:22.159
<v Speaker 1>do what they do. It hard to continue to do

0:24:22.160 --> 0:24:24.879
<v Speaker 1>what they do. Um, some of our startup competitors that

0:24:24.920 --> 0:24:26.480
<v Speaker 1>are on the B two B side can continue to

0:24:26.480 --> 0:24:28.320
<v Speaker 1>do what they do and UPSET still could be a

0:24:28.359 --> 0:24:31.680
<v Speaker 1>multibillion dollar company. Well, I don't believe that this is

0:24:31.720 --> 0:24:34.960
<v Speaker 1>a winner's take off deal. Um, And it's showing itself

0:24:35.040 --> 0:24:39.040
<v Speaker 1>up because you know, those companies are thriving, We are thriving,

0:24:39.280 --> 0:24:40.800
<v Speaker 1>and we're all kind of doing what we do right

0:24:40.840 --> 0:24:45.840
<v Speaker 1>now in the market more often than not, I personally

0:24:45.880 --> 0:24:48.280
<v Speaker 1>even and I'm sure this is a sentiment you know

0:24:48.400 --> 0:24:51.800
<v Speaker 1>that's mainstream. I see warranties has in like an unwanted

0:24:51.960 --> 0:24:55.680
<v Speaker 1>like up sell, you know, like, hey, you bought some

0:24:55.960 --> 0:25:00.639
<v Speaker 1>Q tips, you want the warranty Like, so like like,

0:25:01.200 --> 0:25:07.640
<v Speaker 1>how do you get over this consumer like sense about warranties? Yeah,

0:25:07.680 --> 0:25:09.720
<v Speaker 1>I mean so, first I would say, that's what so

0:25:09.760 --> 0:25:12.560
<v Speaker 1>exciting about our space, right it's a space of where

0:25:12.720 --> 0:25:14.479
<v Speaker 1>like you hate warranties or you don't want to hear

0:25:14.480 --> 0:25:17.840
<v Speaker 1>about warranties, and we're trying to put this fresh new

0:25:18.040 --> 0:25:21.919
<v Speaker 1>look that warranties are valuable to you, you know it.

0:25:22.240 --> 0:25:24.080
<v Speaker 1>I always go back to the stats about where we're

0:25:24.080 --> 0:25:27.160
<v Speaker 1>at in this country. Over forty percent of consumers don't

0:25:27.160 --> 0:25:30.280
<v Speaker 1>have four hundred dollars in their bank account. If something breaks,

0:25:30.280 --> 0:25:34.160
<v Speaker 1>we need to be replaced. And almost seventy consumers don't

0:25:34.160 --> 0:25:36.800
<v Speaker 1>have a thousand dollars in their savings account. So when

0:25:36.840 --> 0:25:39.159
<v Speaker 1>you look at where this country as as a whole,

0:25:39.600 --> 0:25:41.720
<v Speaker 1>you know, the next iPhone that comes back, it's gonna

0:25:41.760 --> 0:25:46.360
<v Speaker 1>cost We no longer can say, um that the iPhone

0:25:46.680 --> 0:25:48.720
<v Speaker 1>is a luxury. It was a luxury and two eight

0:25:48.720 --> 0:25:50.800
<v Speaker 1>when they launched it is no longer a luxury. It

0:25:50.880 --> 0:25:53.240
<v Speaker 1>is a necessity. Um. If I bet you, if you

0:25:53.280 --> 0:25:55.720
<v Speaker 1>look around yourself right now, you have four or five

0:25:55.760 --> 0:25:58.680
<v Speaker 1>devices around you that keep you connected to your world,

0:25:58.680 --> 0:26:02.200
<v Speaker 1>whether it's your laptop, tablet, your phone on whatever that

0:26:02.200 --> 0:26:04.280
<v Speaker 1>that may be. And so when we're looking at ups,

0:26:04.320 --> 0:26:06.920
<v Speaker 1>you were saying, well, we want to make it more affordable,

0:26:07.160 --> 0:26:09.240
<v Speaker 1>we want to make it more transparent, and we want

0:26:09.280 --> 0:26:11.080
<v Speaker 1>to make sure that we are servicing the hell out

0:26:11.080 --> 0:26:13.359
<v Speaker 1>of our customers. And if we can do those three

0:26:13.400 --> 0:26:16.520
<v Speaker 1>things and stay true to who we are, then we

0:26:16.560 --> 0:26:19.080
<v Speaker 1>can carve out our own little niche in this space,

0:26:19.119 --> 0:26:21.840
<v Speaker 1>which would end up being a yeah, a big thing

0:26:21.880 --> 0:26:26.040
<v Speaker 1>for consumers. So, um, yes, warranties are not sexy, you know.

0:26:26.080 --> 0:26:28.000
<v Speaker 1>We we we we we say that all the time.

0:26:28.400 --> 0:26:32.000
<v Speaker 1>But it is valuable for most of Americans. But sometimes

0:26:32.080 --> 0:26:34.359
<v Speaker 1>it's it's not even about the value, it's about the

0:26:34.400 --> 0:26:37.320
<v Speaker 1>experience of dealing with customer service, you know. So it's

0:26:37.760 --> 0:26:41.640
<v Speaker 1>I may be sold on hey, you got this iPhone,

0:26:41.840 --> 0:26:44.119
<v Speaker 1>but I know if I call, they're gonna be running

0:26:44.119 --> 0:26:46.560
<v Speaker 1>me through eight different you know, prompts on the phone.

0:26:46.720 --> 0:26:49.000
<v Speaker 1>Then they're gonna send me to Russia somewhere that I

0:26:49.080 --> 0:26:51.560
<v Speaker 1>have to figure out how to explain to them that's

0:26:51.560 --> 0:26:53.840
<v Speaker 1>something draw on my phone. So we don't really have

0:26:54.040 --> 0:26:58.600
<v Speaker 1>good relationships with warty providers, right, and so it's like

0:26:58.800 --> 0:27:01.560
<v Speaker 1>they're always trying to figure how to not pay to

0:27:01.680 --> 0:27:04.800
<v Speaker 1>help me, you know, get my stuff renewed. How do

0:27:04.880 --> 0:27:07.879
<v Speaker 1>you manage the customer service side of this experience without

0:27:07.920 --> 0:27:10.480
<v Speaker 1>exposing yourself to people who just want to take advantage

0:27:10.480 --> 0:27:13.359
<v Speaker 1>of the system. Yeah, I mean they're always going to

0:27:13.440 --> 0:27:15.240
<v Speaker 1>be people who want to take advantage, right that. That's

0:27:15.280 --> 0:27:18.480
<v Speaker 1>no matter what business you're in. But we have a

0:27:18.600 --> 0:27:21.360
<v Speaker 1>very very clear rule inside of UPSET that's take care

0:27:21.359 --> 0:27:23.800
<v Speaker 1>of the customer first, no matter what. We actually have

0:27:23.840 --> 0:27:26.760
<v Speaker 1>a budget inside of UPC that is to take care

0:27:26.760 --> 0:27:31.000
<v Speaker 1>of customer budget. I had a customer service. So in

0:27:31.040 --> 0:27:33.840
<v Speaker 1>our business, things go wrong sometimes that's just the nature

0:27:34.359 --> 0:27:37.160
<v Speaker 1>of the of the business. We're dealing with insurance companies

0:27:37.280 --> 0:27:40.919
<v Speaker 1>who always want to not not not pay claims as

0:27:40.960 --> 0:27:43.800
<v Speaker 1>much as possible, and we're like the opposite. We're like, no,

0:27:43.960 --> 0:27:46.439
<v Speaker 1>you're going to pay claims, even if we have to

0:27:46.440 --> 0:27:48.840
<v Speaker 1>pay the claim and so we have this budget that

0:27:48.880 --> 0:27:51.280
<v Speaker 1>if you start to go through that process and we

0:27:51.359 --> 0:27:53.480
<v Speaker 1>see you going through that process, literally, you'll get a

0:27:53.520 --> 0:27:55.520
<v Speaker 1>phone call from us and say, hey, well, look we

0:27:55.600 --> 0:27:57.560
<v Speaker 1>see you having a tough time. We just want to

0:27:57.560 --> 0:27:59.680
<v Speaker 1>get you taken care of. I can't tell you how

0:27:59.680 --> 0:28:03.520
<v Speaker 1>many thousands of dollard from her customer that have made

0:28:03.600 --> 0:28:07.040
<v Speaker 1>us simply because they're like, well they actually care. Well,

0:28:07.560 --> 0:28:09.400
<v Speaker 1>when you just got a warranty at Best Buy, they're

0:28:09.400 --> 0:28:10.920
<v Speaker 1>not gonna call you and say, hey man, we see

0:28:10.960 --> 0:28:12.600
<v Speaker 1>you having a tough time, let us take care of you.

0:28:12.880 --> 0:28:15.480
<v Speaker 1>So what we've done we created this like loyalty with

0:28:15.520 --> 0:28:19.560
<v Speaker 1>our customers that they say, look, even if I'm in

0:28:19.640 --> 0:28:22.560
<v Speaker 1>the right, upset is always gonna take care of me,

0:28:23.480 --> 0:28:26.119
<v Speaker 1>even when you're wrong. Like I got a buddy, We

0:28:26.240 --> 0:28:30.280
<v Speaker 1>just sent them a brand new washing machine. We just

0:28:31.920 --> 0:28:34.840
<v Speaker 1>didn't didn't didn't didn't talk to him, didn't ask for permission,

0:28:35.000 --> 0:28:37.080
<v Speaker 1>didn't do anything. It just shows up at that house

0:28:37.119 --> 0:28:40.680
<v Speaker 1>one day and like, holy moly, what's going on? Because

0:28:40.720 --> 0:28:42.920
<v Speaker 1>this is what we believe in, You're gonna be taken

0:28:42.920 --> 0:28:47.280
<v Speaker 1>care of. I dig it dig it um. You mentioned

0:28:47.320 --> 0:28:49.800
<v Speaker 1>like the Best Buys and the targets UM, and you

0:28:49.840 --> 0:28:52.680
<v Speaker 1>also mentioned there's some other you know, sharks in the water.

0:28:53.640 --> 0:28:55.720
<v Speaker 1>I want you to like to level set like what

0:28:56.000 --> 0:28:59.160
<v Speaker 1>the landscape looks like for the war team market and

0:28:59.200 --> 0:29:01.840
<v Speaker 1>like is this a game where it's like a David

0:29:01.840 --> 0:29:04.440
<v Speaker 1>and Goliath and you're like trying to figure out how

0:29:04.440 --> 0:29:06.440
<v Speaker 1>to topple the big dragons or do you have to

0:29:06.480 --> 0:29:10.560
<v Speaker 1>outrun your counterparts? Who are you know in the early

0:29:10.680 --> 0:29:14.120
<v Speaker 1>stages to be to your earlier point, you don't have

0:29:14.160 --> 0:29:17.560
<v Speaker 1>to be right, you gotta be right or thirty percent right?

0:29:18.200 --> 0:29:21.360
<v Speaker 1>What has to happen to where you're fifty right? Does

0:29:21.520 --> 0:29:24.000
<v Speaker 1>is it toppling the best buy the target? Or is

0:29:24.040 --> 0:29:28.000
<v Speaker 1>it making sure that you know FLIPSI, you know buppsy

0:29:28.680 --> 0:29:32.080
<v Speaker 1>is not you know, taking the market here, right, So

0:29:32.200 --> 0:29:34.400
<v Speaker 1>there's two sides of our market. There is a B

0:29:34.480 --> 0:29:36.040
<v Speaker 1>two B side. So that is the side when you

0:29:36.040 --> 0:29:38.880
<v Speaker 1>go to the website, UM, like you go to you

0:29:38.920 --> 0:29:41.440
<v Speaker 1>go to buy an e commerce skateboard or something, and

0:29:41.480 --> 0:29:43.400
<v Speaker 1>there's a little box set that says, you know, will

0:29:43.480 --> 0:29:45.760
<v Speaker 1>would you like to add a warranty to your checkout?

0:29:46.200 --> 0:29:49.520
<v Speaker 1>There's that side of the market. Then there's ups that's

0:29:49.360 --> 0:29:51.320
<v Speaker 1>it's always totally different side of the market, which is

0:29:51.360 --> 0:29:54.280
<v Speaker 1>B t C. Like you won't we won't ever be

0:29:54.320 --> 0:29:57.880
<v Speaker 1>at your checkout, but we will always be here. So

0:29:57.960 --> 0:29:59.760
<v Speaker 1>when when you leave check out, you can come to upse,

0:30:00.680 --> 0:30:03.880
<v Speaker 1>find your thing protected and move on. Um. So when

0:30:03.920 --> 0:30:06.440
<v Speaker 1>you look at the landscape, there's like the Best Buyes

0:30:06.480 --> 0:30:09.239
<v Speaker 1>of the world. There's square trays of the world, you know.

0:30:09.560 --> 0:30:12.240
<v Speaker 1>Um there there is like the Assurings of the world.

0:30:12.560 --> 0:30:14.280
<v Speaker 1>They all are sitting on that like B two B

0:30:14.480 --> 0:30:16.719
<v Speaker 1>side where they want to be at checkout. They want

0:30:16.720 --> 0:30:19.520
<v Speaker 1>to work with the retailers and and get that EG distribution.

0:30:20.040 --> 0:30:23.240
<v Speaker 1>What we're saying is that we believe that the most

0:30:23.240 --> 0:30:26.080
<v Speaker 1>important person in this equation is actually not the retailer,

0:30:26.440 --> 0:30:29.240
<v Speaker 1>it's the customer. So we want to sit on their side.

0:30:29.280 --> 0:30:32.280
<v Speaker 1>So which means you gotta give great pricing, you gotta

0:30:32.320 --> 0:30:34.360
<v Speaker 1>make sure you're transparent, and you gotta make sure your

0:30:34.360 --> 0:30:36.480
<v Speaker 1>service to hell a lot of your customers because if

0:30:36.480 --> 0:30:37.920
<v Speaker 1>you don't, they're just gonna go back to the way

0:30:37.960 --> 0:30:40.400
<v Speaker 1>it used to be done. And so for us, when

0:30:40.440 --> 0:30:43.520
<v Speaker 1>we look at the landscape, we're always in a David

0:30:43.680 --> 0:30:48.080
<v Speaker 1>Goliath type story because everybody only knows like the big

0:30:48.120 --> 0:30:50.360
<v Speaker 1>box retailers doing it the way they to do, and

0:30:50.360 --> 0:30:52.680
<v Speaker 1>I actually enjoy that because the way I'm built, I

0:30:52.720 --> 0:30:54.560
<v Speaker 1>wanted to be David and Goliath, and I want to

0:30:54.560 --> 0:30:56.680
<v Speaker 1>be the one throwing the rock. But then we have

0:30:56.720 --> 0:30:59.720
<v Speaker 1>the other side where startups are coming out and doing

0:30:59.720 --> 0:31:03.200
<v Speaker 1>the B B thing and we're like cool, like great,

0:31:04.160 --> 0:31:07.040
<v Speaker 1>They're they're going directly after the best vice too. I

0:31:07.080 --> 0:31:10.680
<v Speaker 1>think more people in the game helps us topple the

0:31:10.920 --> 0:31:14.520
<v Speaker 1>big players. So I'm appreciative of kind of the players

0:31:14.560 --> 0:31:17.960
<v Speaker 1>that are doing it differently. But from a startup a standpoint, Um,

0:31:18.000 --> 0:31:20.920
<v Speaker 1>I would imagine, and I could be wrong because I'm

0:31:20.960 --> 0:31:23.560
<v Speaker 1>I don't know your whole business, but I would imagine

0:31:23.880 --> 0:31:26.760
<v Speaker 1>the warranties are like the face value opportunities, and that

0:31:26.840 --> 0:31:30.000
<v Speaker 1>there's some rabbit hole to where you can build a

0:31:30.280 --> 0:31:35.520
<v Speaker 1>stronger lifetime value of this relationship. Um, how do how

0:31:35.600 --> 0:31:41.360
<v Speaker 1>do you get deeper relationships with your customers beyond just

0:31:41.640 --> 0:31:45.960
<v Speaker 1>you know, ensuring their iPhone? So you would be amazed

0:31:46.040 --> 0:31:48.800
<v Speaker 1>that the average household by seven new devices a year

0:31:49.320 --> 0:31:52.720
<v Speaker 1>and has over fifty connected devices in their home. So

0:31:53.160 --> 0:31:55.240
<v Speaker 1>when you look at how do we build a relationship,

0:31:55.560 --> 0:31:58.160
<v Speaker 1>it is not just protecting your iPhone. It's about how

0:31:58.160 --> 0:32:01.440
<v Speaker 1>do we protect your TVs, how do we protect your laptop?

0:32:01.800 --> 0:32:03.640
<v Speaker 1>And then how do we continue to get deeper and

0:32:03.680 --> 0:32:05.600
<v Speaker 1>deeper in your life? So what happens on me? We

0:32:05.680 --> 0:32:09.960
<v Speaker 1>got customers where they got fifty devices protected under us.

0:32:10.120 --> 0:32:12.640
<v Speaker 1>Everything in their house is protected with upseat. And then

0:32:12.640 --> 0:32:15.760
<v Speaker 1>where we see ourselves going is going vertical. Right. So

0:32:16.120 --> 0:32:19.240
<v Speaker 1>auto warranties is another place where there's a big opportunity,

0:32:19.480 --> 0:32:21.760
<v Speaker 1>twenty billion dollar industry in the United States where we

0:32:21.800 --> 0:32:25.400
<v Speaker 1>think that eventually we're gonna end up playing that game too. Um.

0:32:25.440 --> 0:32:28.240
<v Speaker 1>And then it's about latching on. Um, Hey you bought

0:32:28.240 --> 0:32:30.840
<v Speaker 1>this iPhone, you can also get this specific case for

0:32:30.880 --> 0:32:33.600
<v Speaker 1>your phone because we know everything about your device. Um.

0:32:33.640 --> 0:32:35.600
<v Speaker 1>So we see all these different verticals going in the

0:32:35.680 --> 0:32:39.560
<v Speaker 1>products where we play. But taking a step back, I

0:32:39.640 --> 0:32:42.400
<v Speaker 1>tell investors all the time, we are extremely focused on

0:32:42.440 --> 0:32:46.040
<v Speaker 1>being the best warranty selling company in the United States,

0:32:46.320 --> 0:32:48.400
<v Speaker 1>and then we'll let this other stuff come, you know,

0:32:48.440 --> 0:32:50.600
<v Speaker 1>kind of as as as a customer kind of pulls

0:32:50.640 --> 0:32:53.880
<v Speaker 1>it out of us. You know, in your story, I

0:32:53.960 --> 0:32:56.280
<v Speaker 1>was reading you used to work for a trucking company

0:32:56.320 --> 0:32:59.400
<v Speaker 1>and is a time where you said you negotiate a

0:32:59.400 --> 0:33:04.920
<v Speaker 1>new contract an increased revenue by two while managing ten people. Um,

0:33:04.920 --> 0:33:07.360
<v Speaker 1>so you had chops right. And so this is before

0:33:07.400 --> 0:33:12.280
<v Speaker 1>you started up obviously. And there are many people who

0:33:12.920 --> 0:33:15.280
<v Speaker 1>are great at their jobs. They work for, you know,

0:33:15.320 --> 0:33:17.800
<v Speaker 1>a big corporation or their own and upward trajectory in

0:33:17.840 --> 0:33:21.320
<v Speaker 1>their career. They're not yet founders of their businesses, but

0:33:21.360 --> 0:33:25.320
<v Speaker 1>they want to start businesses. But they're finding success. Those

0:33:25.360 --> 0:33:29.080
<v Speaker 1>success indicators are apparent at what they do, um, but

0:33:29.080 --> 0:33:33.080
<v Speaker 1>they're afraid to take that entrepreneurial leap. You weren't afraid, apparently.

0:33:33.840 --> 0:33:35.840
<v Speaker 1>What do you say to those folks who are sitting

0:33:35.920 --> 0:33:40.120
<v Speaker 1>on ideas? They're so good at delivering for their employer,

0:33:40.920 --> 0:33:43.600
<v Speaker 1>but they don't know how to step out in being

0:33:43.680 --> 0:33:46.080
<v Speaker 1>the employer. My advice to go back to what I

0:33:46.120 --> 0:33:48.760
<v Speaker 1>said earlier. You have you gotta get out and just

0:33:48.840 --> 0:33:53.360
<v Speaker 1>do it. It is scary, it sucks, it's um. You know,

0:33:53.440 --> 0:33:55.520
<v Speaker 1>you gotta trim your life back to a to a

0:33:55.560 --> 0:34:00.240
<v Speaker 1>place of where you're bare minimums. Um. You know you

0:34:00.280 --> 0:34:02.800
<v Speaker 1>hear the stories about the ramen noodle diet a month

0:34:03.240 --> 0:34:07.840
<v Speaker 1>entrepreneurs and like no cars like literally, my wife and

0:34:07.880 --> 0:34:11.560
<v Speaker 1>I we like I had a nineties six seed bring

0:34:11.960 --> 0:34:14.360
<v Speaker 1>the air conditioning and the heat didn't work. So in

0:34:14.360 --> 0:34:17.600
<v Speaker 1>the wintertime in Minnesota, I would literally like have blankets

0:34:17.600 --> 0:34:20.239
<v Speaker 1>in the car, but he's driving with blankets over me. Um.

0:34:20.280 --> 0:34:22.440
<v Speaker 1>And in the summer, I would be stripped down to

0:34:23.239 --> 0:34:26.360
<v Speaker 1>my undershirt and my underwear in the car until I

0:34:26.400 --> 0:34:28.560
<v Speaker 1>got to my destination and then put my suit on

0:34:28.600 --> 0:34:30.840
<v Speaker 1>when I got there. Um, like we were down to

0:34:30.920 --> 0:34:34.600
<v Speaker 1>like bare mineral, no going out to eat, no vacations,

0:34:35.080 --> 0:34:37.719
<v Speaker 1>no nothing, because we knew. We were like, we want

0:34:37.719 --> 0:34:40.600
<v Speaker 1>to sacrifice now. I got this same either you're gonna

0:34:40.600 --> 0:34:45.520
<v Speaker 1>sacrifice now or you're gonna sacrifice later. You're gonna do it,

0:34:45.600 --> 0:34:51.319
<v Speaker 1>You're gonna sacrifice, You're gonna sacrifice. And oftentimes entrepreneurs were like, well,

0:34:51.600 --> 0:34:54.680
<v Speaker 1>I'm at this corporate gig, I'm making six figures. Life

0:34:54.719 --> 0:34:56.400
<v Speaker 1>is good. I got the house in the car and

0:34:56.480 --> 0:34:59.800
<v Speaker 1>data die. But this entrepreneur game is one you have

0:34:59.920 --> 0:35:01.840
<v Speaker 1>to sacrifice all of that if you want to do

0:35:01.880 --> 0:35:05.560
<v Speaker 1>it the right way, Like you can't come out of

0:35:05.600 --> 0:35:09.520
<v Speaker 1>that make a bunch of money and yeah and live

0:35:09.600 --> 0:35:12.520
<v Speaker 1>the best life that you want to live. Um. So

0:35:12.560 --> 0:35:14.279
<v Speaker 1>I would say, like, you have to do it and

0:35:14.320 --> 0:35:17.279
<v Speaker 1>you have to understand you are going to sacrifice. But

0:35:17.400 --> 0:35:20.839
<v Speaker 1>I can tell you if you ask my wife, if

0:35:20.880 --> 0:35:24.400
<v Speaker 1>you ask my friends, like where we're at today versus

0:35:24.400 --> 0:35:26.759
<v Speaker 1>where we made all the sacrifice, it was all worth it.

0:35:27.320 --> 0:35:40.279
<v Speaker 1>I would do it again. Black Tag Green Money is

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<v Speaker 1>a production the Black of the Afro Tech on the

0:35:42.480 --> 0:35:45.839
<v Speaker 1>Black Effect podcast Networking My Heart Media is produced by

0:35:45.840 --> 0:35:49.600
<v Speaker 1>Morgan Dubard, me Well lucas well at the SIP production

0:35:49.640 --> 0:35:53.000
<v Speaker 1>support by Love Visa and Marissa Lewis. Special thank you

0:35:53.040 --> 0:35:55.279
<v Speaker 1>to Michael Davis since the cars when you you know

0:35:55.400 --> 0:35:58.719
<v Speaker 1>like the wine. Yes that's his real name. Learn more

0:35:58.719 --> 0:36:00.880
<v Speaker 1>about my guests and other technis rup as an Innovatives

0:36:00.880 --> 0:36:03.640
<v Speaker 1>at afrotech dot Com. Video version of this episode will

0:36:03.680 --> 0:36:05.919
<v Speaker 1>shop to Black Tech Green Money on YouTube next week.

0:36:05.920 --> 0:36:09.920
<v Speaker 1>It's up tapping enjoining Black Tech Green Money. Leave us

0:36:09.920 --> 0:36:13.479
<v Speaker 1>a five star rating on iTunes. Go eat your money,

0:36:14.600 --> 0:36:22.480
<v Speaker 1>Peace in love. M h m hm, m hm m

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<v Speaker 1>hm