WEBVTT - How to Develop Into an Inspirational Leader

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<v Speaker 1>Bloomberg Audio Studios, Podcasts, radio news. This is Bloomberg Business

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<v Speaker 1>Week with Carol Masser and Tim Steneveek on Bloomberg Radio.

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<v Speaker 2>Well, today's probably a pretty good day. Where's good day?

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<v Speaker 2>As ever? To talk about leadership, we saw here in

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<v Speaker 2>the US this week the inauguration of a new president

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<v Speaker 2>and administration. Carol, you and I twenty four hours ago,

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<v Speaker 2>we're covering that. We're still covering the president's first full day.

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<v Speaker 2>We do wait to hear from him as he plans

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<v Speaker 2>to speak with tech executives to make a big infrastructre

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<v Speaker 2>announcement at the White House. We'll bringing those comments as

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<v Speaker 2>we do get them. Leadership, though, and different types of

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<v Speaker 2>leaders and what makes a good leader is Adam Glinski's world.

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<v Speaker 2>He's Paul Collello, Professor of Leadership and Ethics at Columbia

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<v Speaker 2>Business School. He's got a brand new book out, Inspire,

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<v Speaker 2>The Universal Path for Leading Yourself and Others. Professor Glinski

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<v Speaker 2>joins us here in the Bloomberg Interactive at Brokers Studio.

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<v Speaker 2>Before we get into what you write about this inspiring,

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<v Speaker 2>infuriating continuum, the different types of leaders that were out there,

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<v Speaker 2>I want to hear from you how this book came

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<v Speaker 2>together because you essentially created a class at Columbia Business

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<v Speaker 2>School that every person who goes to Columbia is required

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<v Speaker 2>to take.

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<v Speaker 3>Yeah. So I've been studying leadership and teaching leadership since

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<v Speaker 3>two thousand and two. Originally I was at the calleg

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<v Speaker 3>School of Management TAD at Berkeley and then at Columbia,

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<v Speaker 3>and around two thousand and six I was actually teaching

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<v Speaker 3>the FBI, the Federal Bureau of Investigation. We had a

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<v Speaker 3>program at Kellogg for agents to come in, about sixty

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<v Speaker 3>agents at the time, and one of them just started

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<v Speaker 3>talking about a leader that inspired them, and I was

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<v Speaker 3>really struck immediately by the transformation in physical transformation. His

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<v Speaker 3>eyes lit up right, he almost looked smiled, he got expressive,

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<v Speaker 3>his voice spoke really quickly with a little higher pitch,

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<v Speaker 3>and it was clearly that he had been fundamentally affected

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<v Speaker 3>and impacted by this leader. Then the next year, a

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<v Speaker 3>different FBI agent, ironically enough, started saying, I want to

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<v Speaker 3>talk about an inspiring person. I want to tell you

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<v Speaker 3>about all the infuriating leaders I had. And then so

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<v Speaker 3>I started asking hundreds and thousands and probably tens of

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<v Speaker 3>thousands of people across the globe. A very simple question.

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<v Speaker 3>Tell me about a leader that inspired you, and tell

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<v Speaker 3>me about a leader that infuriated you. And notice both

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<v Speaker 3>both types of leaders transform you inside. Right, one is

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<v Speaker 3>like a well spring, the other is, you know, a

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<v Speaker 3>seething cauldron. And one of the things I realized really

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<v Speaker 3>quickly is that they're basically mirror images of each other.

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<v Speaker 3>So the inspiring leader, right has that optimistic, big, big vision.

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<v Speaker 3>The infuritying leader is a pessimist, pedantic, right, you know,

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<v Speaker 3>the inspiring leader's courageous, infering leaders cowardly inspiring leader is

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<v Speaker 3>elevates people and friendly leader diminishes people. And so you

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<v Speaker 3>can start to understand that this happened. The second really

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<v Speaker 3>fascinating thing about this research is I started asking people

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<v Speaker 3>all over the world, so every continent that you can

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<v Speaker 3>think of, you know, dozens of countries, And what I

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<v Speaker 3>discovered was there was a single inspiring or in feruiting

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<v Speaker 3>characteristic that wasn't mentioned in every single country in the world.

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<v Speaker 3>So there's something universal in the very tapestrying fabric of

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<v Speaker 3>the human mind that really captures.

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<v Speaker 4>This anything between men and women differences.

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<v Speaker 3>I have not found any It's a great question, you know,

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<v Speaker 3>that's That's another one, which is that you know, you know,

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<v Speaker 3>women find you know, courageous, big picture, you know, generous

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<v Speaker 3>people inspiring, you know, and so do men. And it

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<v Speaker 3>doesn't really vary that much by It doesn't vary by gender,

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<v Speaker 3>by ethnicity, by country, by culture. There's something really fundamental

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<v Speaker 3>about about that. I think there's some variations sometimes in

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<v Speaker 3>like you can see Democrats and Republicans right where Democrats

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<v Speaker 3>put a little bit more emphasis, let's say, on the

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<v Speaker 3>empathy side, and Republicans might put a little bit more

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<v Speaker 3>emphasis on the strength side of the equation.

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<v Speaker 2>Well to that point, and I want to jump right

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<v Speaker 2>into it because I want to go we do want

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<v Speaker 2>to go over some leaders at a certain point, and

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<v Speaker 2>you know, whether they're inspiring or infuriating. But I think

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<v Speaker 2>to myself, here you are telling us about these different

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<v Speaker 2>leadership qualities or the way that people view leaders that

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<v Speaker 2>they've encountered in their lives. I think of somebody's top

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<v Speaker 2>of mind. President Trump to many people, to more than

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<v Speaker 2>seventy million voters, he's an inspiring leader to many people

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<v Speaker 2>who didn't vote for him, and even some people who've

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<v Speaker 2>worked in previous administrations. In his previous administration, he's not.

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<v Speaker 2>He's an infuriating leader. How can one single person be

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<v Speaker 2>both of those things to different people?

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<v Speaker 3>So I'll say three things about that. The first is

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<v Speaker 3>that one of the things that I think my research

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<v Speaker 3>has discovered is that there's these three universal factors, and

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<v Speaker 3>I'll sort of go through them talking about Trump in

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<v Speaker 3>a second. But it also tells us something fundamental. We're

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<v Speaker 3>not inspiring infuriating born that way, and we're not forever

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<v Speaker 3>that way. We can be inspiring today and inferating tomorrow,

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<v Speaker 3>and we can be inspiring on some dimensions and inferuit

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<v Speaker 3>in other dimensions. So in some ways you can say

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<v Speaker 3>all of us, every one of us is both inspiring

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<v Speaker 3>and inferuiting, or has the potential to be both at

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<v Speaker 3>different time, right. And So I think that's one thing.

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<v Speaker 3>The second thing I would say is that there's two

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<v Speaker 3>things about Trump that I think everyone would agree with.

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<v Speaker 3>One is that he has a simple, compelling visual vision

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<v Speaker 3>that people everyone can understand. Right, make America great again.

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<v Speaker 3>It's even an acronym. Right. And the second thing is

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<v Speaker 3>that no one will contend with the fact that he

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<v Speaker 3>presents himself as a strong and courageous protector and two

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<v Speaker 3>is that he comes across as authentically passionate. And so

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<v Speaker 3>those two are to the fundamental of like how we

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<v Speaker 3>are in the world, this exemplar thing. And so he

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<v Speaker 3>has this very clear vision and he is very clear

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<v Speaker 3>presents himself as this strong, courageous, passionate you know, protector.

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<v Speaker 3>Now where he falls on the infurity in side is

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<v Speaker 3>I think two things. Some people find the vision itself

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<v Speaker 3>to be infuriating, like exclusionary it only includes a certain

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<v Speaker 3>category of Americans, for example, and find it to be

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<v Speaker 3>maybe harsh. And then the second thing is I don't

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<v Speaker 3>think any person would argue with the fact that the

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<v Speaker 3>third fact, so the three universal factors are being visionary,

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<v Speaker 3>how we see the world, being an exemplar how we

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<v Speaker 3>are in the world. And then the final one is

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<v Speaker 3>mentor how we treat people in the world. And I

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<v Speaker 3>don't think anyone would argue with the fact that Trump

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<v Speaker 3>doesn't treat people very well. Right. You know, he had

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<v Speaker 3>more turnover in his first term than any other president

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<v Speaker 3>in terms of you know, the main leaders within his administration.

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<v Speaker 3>He is notorious, right for throwing people under the bus, right,

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<v Speaker 3>And when I ask people around the world, you know,

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<v Speaker 3>describe an inspiring leader, it's always someone who share success

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<v Speaker 3>but takes on blame and burden. But with Trump, right,

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<v Speaker 3>he forever steals success. It's me, me, me, me me

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<v Speaker 3>when things go well, and it's you you u uu

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<v Speaker 3>when it goes bad.

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<v Speaker 4>Well and you know, And yet step back for a second,

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<v Speaker 4>and whether he took accountability for this or or said that,

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<v Speaker 4>you know, in some of the policies that he implemented

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<v Speaker 4>or had people implement, whether it's tariffs on China, many

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<v Speaker 4>would say this was long and coming, Like there are

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<v Speaker 4>certain things he's done that actually people applaud him for. Right,

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<v Speaker 4>and those terriffs with China and push back on China

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<v Speaker 4>carried over to the Biden administration. Now we're like getting

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<v Speaker 4>ready for kind of what comes next. But I'm just

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<v Speaker 4>saying that, is it only inspiring leaders that actually get

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<v Speaker 4>some stuff done? Is it infuriating leaders also, and you

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<v Speaker 4>know or leaders that maybe you know, people don't want

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<v Speaker 4>to be around that still bring about some changes.

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<v Speaker 3>Absolutely. I mean, I think if you look at some

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<v Speaker 3>of the most famous leaders in our world, you know,

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<v Speaker 3>for example, Steve Jobs right, even in some ways Elon

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<v Speaker 3>Musk right, that they fit that mold right, being sort

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<v Speaker 3>of you know, very clear vision, you know, authentic and passionate,

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<v Speaker 3>but not always treating people very well. Right, And so

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<v Speaker 3>those people might be great top of the top leaders,

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<v Speaker 3>but they wouldn't be very good managers, for example, you know.

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<v Speaker 3>And I think that really makes the difference. One thing

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<v Speaker 3>I'll say about Trump, though, is that the things that

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<v Speaker 3>he's concerned, he's very good at recognizing what other people's

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<v Speaker 3>concerns and fears are, right, and so he's able then

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<v Speaker 3>to package those in a way like I think everyone

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<v Speaker 3>would agree we need to have a very clear immigration

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<v Speaker 3>policy to have an effective United States. Now we may

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<v Speaker 3>disagree with some of those elements, but he's very good

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<v Speaker 3>at simplifying it, right, Like we need to shut our

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<v Speaker 3>border down, you know, to figure out what's going on,

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<v Speaker 3>and we could maybe then sensibly reopen it at a

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<v Speaker 3>later point. And I think you see that the trans

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<v Speaker 3>issue is another one that he really expertly understood, which

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<v Speaker 3>is that people are concerned about fairness and athletics. They're

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<v Speaker 3>concerned about could someone show open a bathroom that would

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<v Speaker 3>make me you know, could a man schopen a woman's bathroom?

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<v Speaker 3>You know? Using this issue as a ruse, and so

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<v Speaker 3>he understood people's fears around that and was able to

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<v Speaker 3>articulate them.

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<v Speaker 4>Well, what do you think corporate leaders need to do

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<v Speaker 4>going forward? Because often they'll have their employees say listen,

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<v Speaker 4>I'm uncomfortable. I don't think of our you know, employee

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<v Speaker 4>base as male or female. I think there's other choices.

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<v Speaker 4>What do you think is going to how this is

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<v Speaker 4>going to play out in corporate America?

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<v Speaker 3>I mean, that's a great question. I mean, I'll say

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<v Speaker 3>the first thing I'll say is, I do think that

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<v Speaker 3>one of the reasons why Kamala Harris lost the election

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<v Speaker 3>was two things that are on vision. She never articulated

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<v Speaker 3>the true state of the economy, which was that it

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<v Speaker 3>was much better than.

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<v Speaker 4>The economy stupid, right, Like, yeah, there's a reason why

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<v Speaker 4>people say that she.

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<v Speaker 3>Didn't defend it. She didn't come out and say, yeah,

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<v Speaker 3>prices are higher than they should be. But like she

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<v Speaker 3>should have said every single day about djob growth. That's

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<v Speaker 3>what Trump would have done, right every single day. And

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<v Speaker 3>the second thing is she never articulated at any point

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<v Speaker 3>what her vision around let's say, gender identity was, Like

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<v Speaker 3>I have no idea, Like I know that she generally

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<v Speaker 3>supports the rights, but like, are there limits to that?

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<v Speaker 3>Like what is the fabric of that? Like Trump was

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<v Speaker 3>very clear and when when you look at some of

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<v Speaker 3>the exit polling, you see two things. People at accurate

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<v Speaker 3>information on the economy voted for Biden and they voted

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<v Speaker 3>for Trump if they didn't, and if they're concerned about

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<v Speaker 3>the trans issue, they voted for Trump. And so I

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<v Speaker 3>think those are two things. What should corporate leader.

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<v Speaker 2>Well, I was just going to say, we have plenty

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<v Speaker 2>of time at least until we start to hear from

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<v Speaker 2>the president, and we are awaiting that at the White House.

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<v Speaker 2>I do want to ask, because your book it's not

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<v Speaker 2>just about leaders on the international stage and leaders in

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<v Speaker 2>the border. I mean you talk about parenting and being

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<v Speaker 2>a leader in the home. What are some takeaways that

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<v Speaker 2>people who are not necessarily in managerial positions right now

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<v Speaker 2>can take from the book.

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<v Speaker 3>Yeah, well, you know, I coined a phrase that I

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<v Speaker 3>use in the book called the leader amplification effect. And

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<v Speaker 3>the leader amplification effect is that when you're a leader,

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<v Speaker 3>you're essentially on stage. Eyes are on you. And one

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<v Speaker 3>of the things we know from cognitive psychology, and I

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<v Speaker 3>know you've had a lot of cognitive psychologists on this

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<v Speaker 3>show is that attention amplifies signals and then those also

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<v Speaker 3>intensify reactions. So when you're on stage, your signals, whatever

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<v Speaker 3>they could be verbal, nonverbal, good, bad, small, big, are

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<v Speaker 3>going to get amplified, and then people's reactions are going

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<v Speaker 3>to be intensified. And so what is a leader, Well,

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<v Speaker 3>a leader is someone who has power and status. Those

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<v Speaker 3>are two of the things I've studied the most in

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<v Speaker 3>my career social hierarchy for twenty years. And essentially it's

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<v Speaker 3>someone with some authority, right, and also people look up

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<v Speaker 3>to that person. Guess what parents are, right? Parents are

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<v Speaker 3>They have authority over their kids, and their kids generally

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<v Speaker 3>look up to them or at least look to them

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<v Speaker 3>for information. And so I have coined a phrase that

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<v Speaker 3>I call the parent amplification effect, a corollary of the leadership,

0:11:28.000 --> 0:11:30.120
<v Speaker 3>which is like they pick up on things. I'll tell

0:11:30.120 --> 0:11:33.680
<v Speaker 3>you a very short story about this that I really

0:11:33.720 --> 0:11:38.120
<v Speaker 3>love about a former doctoral student at Columbia who worked

0:11:38.120 --> 0:11:42.000
<v Speaker 3>with some people you've had on like Sondra Mats. But

0:11:42.800 --> 0:11:45.680
<v Speaker 3>when she was twelve years old, she overheard her mom

0:11:45.720 --> 0:11:48.640
<v Speaker 3>say to someone else, both girls are great at piano.

0:11:49.760 --> 0:11:51.920
<v Speaker 3>But I can't remember right now. Her sister's they know

0:11:52.000 --> 0:11:53.559
<v Speaker 3>has a real knack for it. Abby. I think it

0:11:53.640 --> 0:11:55.200
<v Speaker 3>was their sister Abby has a real knack for it.

0:11:55.679 --> 0:11:59.199
<v Speaker 3>And she was so incensed she never played piano again.

0:11:59.440 --> 0:12:01.960
<v Speaker 3>She was like, you know, basically, f you, mom. You

0:12:01.960 --> 0:12:04.600
<v Speaker 3>think she's got better thing. And you know, I saw

0:12:04.640 --> 0:12:06.720
<v Speaker 3>her mom. And this is what's great about the leader

0:12:06.760 --> 0:12:10.520
<v Speaker 3>amplification effect is that we can be totally unaware that

0:12:10.559 --> 0:12:14.840
<v Speaker 3>we're we're we're having this impact. And you know, you know,

0:12:14.960 --> 0:12:16.840
<v Speaker 3>I told her mom the story. She's like, I had

0:12:16.880 --> 0:12:19.280
<v Speaker 3>no idea why she quit PIATO, Like that happened like

0:12:19.320 --> 0:12:23.000
<v Speaker 3>twenty years earlier. And Barry Salzburg, who is a he

0:12:23.120 --> 0:12:26.840
<v Speaker 3>was CEO of Global Deloitte. About six months after being CEO,

0:12:26.920 --> 0:12:29.760
<v Speaker 3>he noticed there was bananas at every meeting. He's like, huh,

0:12:30.120 --> 0:12:32.640
<v Speaker 3>like banana is an important symbol of Deloitte. I've been

0:12:32.640 --> 0:12:34.160
<v Speaker 3>here thirty years or someone else?

0:12:34.280 --> 0:12:36.040
<v Speaker 2>Did he bring to a media No.

0:12:35.880 --> 0:12:38.120
<v Speaker 3>No, what happened was is his first meeting he went to.

0:12:38.640 --> 0:12:41.239
<v Speaker 3>He picked up a banana with a little bit of enthusiasm,

0:12:41.640 --> 0:12:45.160
<v Speaker 3>and his the executive assistant, was like, have bananas at

0:12:45.200 --> 0:12:47.880
<v Speaker 3>every meeting Barry's at you know, he didn't even say

0:12:47.920 --> 0:12:50.720
<v Speaker 3>anything right, and so you know, whether it's your parent,

0:12:50.880 --> 0:12:53.559
<v Speaker 3>whether it's you know. And that's why I always say

0:12:53.600 --> 0:12:56.560
<v Speaker 3>it's not about a position of leadership. It's like whenever

0:12:56.880 --> 0:12:59.800
<v Speaker 3>you matter to someone else, right, it could be a

0:13:00.200 --> 0:13:01.880
<v Speaker 3>So it could be in the dating relationship when you

0:13:01.920 --> 0:13:04.920
<v Speaker 3>care about the opinion of another person, right, all of

0:13:04.960 --> 0:13:08.199
<v Speaker 3>their expressions and could you're paying attention right intentions? Really

0:13:08.240 --> 0:13:09.120
<v Speaker 3>that currency.

0:13:09.280 --> 0:13:11.280
<v Speaker 4>Well with kids, I think about that a lot. We've

0:13:11.280 --> 0:13:13.240
<v Speaker 4>talked about this, how kids can be branded as well,

0:13:13.280 --> 0:13:16.079
<v Speaker 4>you're a math kid or you're really not a math kid,

0:13:16.360 --> 0:13:17.920
<v Speaker 4>and they just kind of get it in their head

0:13:18.200 --> 0:13:20.880
<v Speaker 4>and and kind of go that route. We want to

0:13:20.920 --> 0:13:23.000
<v Speaker 4>ask you about a couple of different leaders. You have

0:13:23.200 --> 0:13:26.640
<v Speaker 4>mentioned Elon Musk. You know, it's interesting. We're just coming

0:13:26.640 --> 0:13:29.000
<v Speaker 4>off the inauguration. We saw these big tech ceo so

0:13:29.040 --> 0:13:31.000
<v Speaker 4>they're kind of top of mind for me when you

0:13:31.000 --> 0:13:33.720
<v Speaker 4>think of Elon, when you think of Jeff Bezos, Mark Zuckerberg,

0:13:34.120 --> 0:13:38.760
<v Speaker 4>Sundar Pitchai of Alphabet, I don't know, inspira inspiring leaders,

0:13:38.760 --> 0:13:39.760
<v Speaker 4>infuriating leaders.

0:13:39.880 --> 0:13:41.199
<v Speaker 3>I mean I think there, you know, they can be

0:13:41.240 --> 0:13:43.160
<v Speaker 3>a little bit of both. Right, and some of them,

0:13:43.320 --> 0:13:46.439
<v Speaker 3>you know, clearly. Any you know, one of the things

0:13:46.480 --> 0:13:50.040
<v Speaker 3>that we are inspired by is people who do amazing

0:13:50.080 --> 0:13:53.040
<v Speaker 3>things right, right, Like think of Steph Curry, Like, how

0:13:53.080 --> 0:13:55.839
<v Speaker 3>many people are you know? I Steph Curry is my

0:13:55.840 --> 0:13:58.320
<v Speaker 3>favorite player, right, he can just do things that no

0:13:58.320 --> 0:14:00.880
<v Speaker 3>one else can do. Josh Allen on the football field, right,

0:14:00.960 --> 0:14:03.360
<v Speaker 3>is the same way. And so you know, people who

0:14:03.440 --> 0:14:06.440
<v Speaker 3>create things are always going to hold, you know, a

0:14:06.480 --> 0:14:09.400
<v Speaker 3>big attention in the world. And that's true and throughout

0:14:09.480 --> 0:14:11.440
<v Speaker 3>history of the United States, you know, you go back

0:14:11.480 --> 0:14:14.960
<v Speaker 3>to you know, some of the famous people in eighteen hundreds,

0:14:15.000 --> 0:14:17.520
<v Speaker 3>you know, And and so I think that there's a

0:14:17.520 --> 0:14:20.920
<v Speaker 3>way that we really get captivated by that that vision

0:14:21.000 --> 0:14:24.640
<v Speaker 3>and that super competence. But also they can start veering

0:14:24.640 --> 0:14:26.640
<v Speaker 3>off into the wrong vision, right, and they can also

0:14:26.720 --> 0:14:30.600
<v Speaker 3>start not really paying attention to other people. So one

0:14:30.600 --> 0:14:32.800
<v Speaker 3>of the problems of the leader and amplification effect is

0:14:32.800 --> 0:14:36.560
<v Speaker 3>sometimes we aren't aware of the impact. Right. That's exactly

0:14:36.640 --> 0:14:38.600
<v Speaker 3>what happened with Erica's mother. She had no idea this

0:14:38.640 --> 0:14:40.960
<v Speaker 3>all in comment would have that impact.

0:14:41.200 --> 0:14:43.960
<v Speaker 4>And so you know, so those employee surveys about your

0:14:44.000 --> 0:14:45.080
<v Speaker 4>bosses are really good.

0:14:45.240 --> 0:14:47.080
<v Speaker 3>Yeah, I mean, I think they're really good. I think so.

0:14:47.240 --> 0:14:50.760
<v Speaker 3>I mean, I'm a huge fan of three sixty feedback, right,

0:14:50.800 --> 0:14:55.080
<v Speaker 3>And I think it's you know, I created, I actually

0:14:55.440 --> 0:14:57.160
<v Speaker 3>created a thing called, you know, an are you and

0:14:57.320 --> 0:15:00.240
<v Speaker 3>am I inspiring scale that people can sort of measure.

0:15:00.400 --> 0:15:01.840
<v Speaker 3>But the best way to use it is to take

0:15:01.840 --> 0:15:04.000
<v Speaker 3>it yourself and then have other people take it, and

0:15:04.040 --> 0:15:06.600
<v Speaker 3>then you can say, I might think I'm visionary, but

0:15:06.880 --> 0:15:09.240
<v Speaker 3>they don't see me as visionary. And that's the you know,

0:15:09.360 --> 0:15:11.600
<v Speaker 3>that's what we want, is we want accurate understanding of

0:15:11.640 --> 0:15:13.680
<v Speaker 3>how other people perceive us.

0:15:14.360 --> 0:15:17.920
<v Speaker 2>So I'm thinking about other leaders out there who are

0:15:17.920 --> 0:15:20.040
<v Speaker 2>in our world. We talked about Elon Musk, we talked

0:15:20.080 --> 0:15:24.280
<v Speaker 2>about some of the other tech leaders. We just celebrated

0:15:24.320 --> 0:15:27.040
<v Speaker 2>the life of Jimmy Carter and a lot of people

0:15:27.800 --> 0:15:32.000
<v Speaker 2>in remembering Jimmy Carter talked about how he had these

0:15:32.080 --> 0:15:37.040
<v Speaker 2>qualities that you know, really inspired people around him, but

0:15:37.200 --> 0:15:40.040
<v Speaker 2>he was an ineffective president because he was a micromanager

0:15:40.080 --> 0:15:42.640
<v Speaker 2>and he didn't play the politics game. How do you

0:15:43.320 --> 0:15:46.120
<v Speaker 2>balance where do you balance on this continue to be effective?

0:15:46.240 --> 0:15:47.640
<v Speaker 3>Yeah? I think that's right. I think, Well, if we

0:15:47.760 --> 0:15:50.120
<v Speaker 3>just got you know, the last chapter of the book

0:15:50.600 --> 0:15:54.200
<v Speaker 3>talks about actually the connection between Jimmy Carter and Donald Trump.

0:15:54.400 --> 0:15:58.440
<v Speaker 3>They both lost reelection, you know, and you know, fortunely

0:15:58.520 --> 0:16:00.000
<v Speaker 3>was able to get in a couple of paragraphs at

0:16:00.120 --> 0:16:03.480
<v Speaker 3>Donald Trump becoming president again, you know after that. But

0:16:03.600 --> 0:16:07.080
<v Speaker 3>you know, they lost because I think different different parts

0:16:07.080 --> 0:16:10.440
<v Speaker 3>of what I call the VEM diagram of inspiring leadership, visionary,

0:16:10.480 --> 0:16:14.680
<v Speaker 3>exemplar and mentor Donald Trump. Sorry, Jimmy Carter was clearly

0:16:15.040 --> 0:16:17.960
<v Speaker 3>he was deficient on the visionary end, right. He never

0:16:18.480 --> 0:16:22.480
<v Speaker 3>articulated a clear vision first presidency. And there's an amazing

0:16:22.640 --> 0:16:27.040
<v Speaker 3>quote by I can't remember exactly what it was, but

0:16:27.200 --> 0:16:31.320
<v Speaker 3>it was about even cabinet secretaries need a vision in

0:16:31.400 --> 0:16:34.960
<v Speaker 3>order to execute within their departments, and Jimmy Carter never

0:16:35.000 --> 0:16:38.840
<v Speaker 3>gave him that vision, so they couldn't execute effectively. And

0:16:39.040 --> 0:16:42.240
<v Speaker 3>the micromanagement, you know, the famous story of Jimmy Carter

0:16:42.280 --> 0:16:45.440
<v Speaker 3>approving the tennis schedule everything, you know, you know, it's

0:16:45.560 --> 0:16:48.360
<v Speaker 3>unclear whether it's actually true or what role played, but

0:16:48.440 --> 0:16:51.600
<v Speaker 3>it fit the image of who he was, which was

0:16:51.640 --> 0:16:54.480
<v Speaker 3>someone who was lost in the weeds, a micromanager couldn't

0:16:54.480 --> 0:16:57.600
<v Speaker 3>see the thing. But all those other qualities right, his

0:16:57.600 --> 0:17:02.120
<v Speaker 3>his courage, his calmness, his humanity, the those shown brightly

0:17:02.840 --> 0:17:05.720
<v Speaker 3>outside of the Oval office, and so in many ways,

0:17:05.800 --> 0:17:10.200
<v Speaker 3>right his entire image was rehabilitated in that process. And

0:17:10.400 --> 0:17:13.320
<v Speaker 3>you know, Donald Trump, you know, really benefited from the

0:17:13.359 --> 0:17:17.159
<v Speaker 3>fact that distance left him. He lost because he was

0:17:17.160 --> 0:17:20.680
<v Speaker 3>a poor mentor, but the distance allowed people to forget

0:17:20.880 --> 0:17:22.120
<v Speaker 3>how he treated people well.

0:17:22.160 --> 0:17:24.600
<v Speaker 4>So much in this book you cover a lot of ground, Adam,

0:17:24.640 --> 0:17:27.639
<v Speaker 4>Thank you so much, Adam Galinsky. Paul Colillo, Professor of

0:17:27.680 --> 0:17:30.280
<v Speaker 4>Leadership and Ethics at the Columbia Business schal His new

0:17:30.280 --> 0:17:34.240
<v Speaker 4>book Inspire, The Universal Path for Leading yourself and others.

0:17:34.280 --> 0:17:36.040
<v Speaker 4>It is out and really gives you a lot of

0:17:36.040 --> 0:17:37.520
<v Speaker 4>things to think about in terms of leadership.

0:17:37.560 --> 0:17:42.040
<v Speaker 1>Today you're listening to Bloomberg BusinessWeek with Carol Masser and

0:17:42.119 --> 0:17:45.040
<v Speaker 1>Tim Steneveek on Bloomberg Radio.

0:17:45.119 --> 0:17:47.760
<v Speaker 2>Well, speaking of the president just today and his presidency.

0:17:47.760 --> 0:17:50.560
<v Speaker 2>Investors are closely watching further moves from Donald Trump to

0:17:50.600 --> 0:17:53.680
<v Speaker 2>assess their effect on markets. JP Morgan Chase, for example,

0:17:54.080 --> 0:17:58.040
<v Speaker 2>is establishing a war room just for this purpose. Exactly

0:17:58.119 --> 0:18:00.600
<v Speaker 2>how policy proposals will play out is not clear yet.

0:18:00.640 --> 0:18:04.200
<v Speaker 2>For example, shares of companies with tariff risks largely shrugged

0:18:04.200 --> 0:18:08.120
<v Speaker 2>off the threats, at least for now. Today, in response

0:18:08.160 --> 0:18:11.680
<v Speaker 2>to what was reported yesterday. For an idea though of opportunities,

0:18:12.119 --> 0:18:14.639
<v Speaker 2>we bring in Christi Acolian. She's head of I Shares

0:18:14.680 --> 0:18:18.680
<v Speaker 2>investment strategy over at Blackrock. She joined us from San Francisco.

0:18:19.040 --> 0:18:23.960
<v Speaker 2>Let's talk themes for this administration. Christy, where are you bullish?

0:18:25.080 --> 0:18:25.399
<v Speaker 1>Yeah?

0:18:25.440 --> 0:18:27.800
<v Speaker 5>Absolutely, And Simon Carrol, thanks for having me. It's great

0:18:27.800 --> 0:18:30.360
<v Speaker 5>to be here. You know, I think that the broad

0:18:30.480 --> 0:18:33.240
<v Speaker 5>theme of the investment outlook that we just put out

0:18:33.240 --> 0:18:35.800
<v Speaker 5>for twenty twenty five is really that we're risk on,

0:18:36.800 --> 0:18:40.000
<v Speaker 5>so we are overweight US equities. We still see really

0:18:40.040 --> 0:18:43.800
<v Speaker 5>strong you know translation from that strong economic growth that

0:18:43.800 --> 0:18:46.600
<v Speaker 5>we're seeing all the way down to strong corporate profitability.

0:18:46.840 --> 0:18:50.400
<v Speaker 5>We're most bullish right now on large caps. We're really

0:18:50.440 --> 0:18:53.119
<v Speaker 5>preferring to stay up in quality, even though on a

0:18:53.160 --> 0:18:55.040
<v Speaker 5>day like today, I know we saw small caps pop

0:18:55.080 --> 0:18:57.359
<v Speaker 5>a lot. Something like qua L, which is our I

0:18:57.520 --> 0:19:01.040
<v Speaker 5>Shares quality ETF is where we see the best opportunity

0:19:01.080 --> 0:19:04.000
<v Speaker 5>because we think that the fundamentals matter just as much

0:19:04.040 --> 0:19:06.119
<v Speaker 5>too as some of the narratives that we're getting, and

0:19:06.160 --> 0:19:09.320
<v Speaker 5>from a fundamental perspective, we see the strongest earning growth

0:19:09.480 --> 0:19:12.640
<v Speaker 5>coming from the highest quality companies. So that's the number

0:19:12.680 --> 0:19:14.280
<v Speaker 5>one area we're bullish right now.

0:19:14.040 --> 0:19:16.080
<v Speaker 4>In terms of you know, christ is. Of course, this

0:19:16.200 --> 0:19:18.159
<v Speaker 4>is the first full day of President Trump in the

0:19:18.200 --> 0:19:22.600
<v Speaker 4>White House. We're watching various policies start to come out,

0:19:22.680 --> 0:19:25.359
<v Speaker 4>or at least indications of ones, and tariff's in particular.

0:19:25.400 --> 0:19:27.040
<v Speaker 4>I think there are some concerns. We talked with our

0:19:27.080 --> 0:19:31.240
<v Speaker 4>Gina Martin Adams earlier of our Bloomberg intelligence team that targets,

0:19:31.400 --> 0:19:35.239
<v Speaker 4>you know, tariffs at target economies usually impact companies, you know,

0:19:35.320 --> 0:19:38.680
<v Speaker 4>so if you target something like Canada, which the President

0:19:38.880 --> 0:19:41.720
<v Speaker 4>seems to be you know, indicating or possibly talking about

0:19:41.800 --> 0:19:44.480
<v Speaker 4>US auto companies, you're going to feel it. All of

0:19:44.480 --> 0:19:48.240
<v Speaker 4>this then ultimately impacts the companies, maybe impacts operating margins.

0:19:48.240 --> 0:19:51.880
<v Speaker 4>So how do you roll that into your optimistic view.

0:19:53.240 --> 0:19:55.920
<v Speaker 5>Yeah, I mean, you know, our optimistic view is certainly

0:19:56.000 --> 0:19:59.560
<v Speaker 5>not without risk. So we're certainly focusing on trade policy

0:19:59.600 --> 0:20:03.560
<v Speaker 5>as one source of unknowns, immigration policy as another, and

0:20:03.600 --> 0:20:06.440
<v Speaker 5>then potential for deregulation. So I think it's a little

0:20:06.480 --> 0:20:08.760
<v Speaker 5>bit of a mixed bag in terms of the direction

0:20:09.280 --> 0:20:12.920
<v Speaker 5>that that can have of economic growth. You know, if

0:20:12.920 --> 0:20:14.359
<v Speaker 5>we look at kind of again kind of back to

0:20:14.359 --> 0:20:17.080
<v Speaker 5>the macro here, we're focused on fundamentals, even though the

0:20:17.119 --> 0:20:18.800
<v Speaker 5>headlines are going to move us around quite a bit

0:20:18.840 --> 0:20:22.359
<v Speaker 5>this year. What we've seen in terms of inflation looks benign.

0:20:22.400 --> 0:20:24.359
<v Speaker 5>Right We got CPI data last week that was the

0:20:24.400 --> 0:20:27.800
<v Speaker 5>lowest core reading month over months since July. The path

0:20:27.840 --> 0:20:30.240
<v Speaker 5>that the economy is on right now feels good, so

0:20:30.359 --> 0:20:33.239
<v Speaker 5>that underpins a lot of our bullish outlook. But the

0:20:33.440 --> 0:20:36.439
<v Speaker 5>risks in terms of how those those policy changes might

0:20:36.480 --> 0:20:39.399
<v Speaker 5>be implemented are are worth watching this year. So I

0:20:39.400 --> 0:20:42.040
<v Speaker 5>think that you brought up tearff policy. Trade policy is

0:20:42.080 --> 0:20:47.399
<v Speaker 5>obviously incredibly important. If that does reignite or reaccelerate immigration,

0:20:48.080 --> 0:20:50.320
<v Speaker 5>then we think that there's some portfolio adjustments that you

0:20:50.400 --> 0:20:53.679
<v Speaker 5>might need to make. We're talking about some thematic exposures

0:20:53.760 --> 0:20:57.080
<v Speaker 5>right now, something like made great ticker for made in

0:20:57.119 --> 0:21:01.000
<v Speaker 5>the USA that really focuses on domestic manufacturing if we

0:21:01.040 --> 0:21:04.040
<v Speaker 5>do see those widespread tariffs put into place, or something

0:21:04.080 --> 0:21:08.520
<v Speaker 5>like technology independence. I think both of those thematic ideas

0:21:08.600 --> 0:21:11.840
<v Speaker 5>have a place in a portfolio, especially if you're concerned about,

0:21:12.000 --> 0:21:14.560
<v Speaker 5>you know, trade policy. Even though maybe what we saw

0:21:14.600 --> 0:21:17.600
<v Speaker 5>from from President Trump yesterday was a little bit more

0:21:17.640 --> 0:21:20.000
<v Speaker 5>benign than markets weren't anticipating. So I think we did

0:21:20.000 --> 0:21:22.440
<v Speaker 5>see a bit of a relief rally that the tariff

0:21:22.520 --> 0:21:26.000
<v Speaker 5>potential was not quite as high as as investers maybe

0:21:26.000 --> 0:21:28.080
<v Speaker 5>had thought maybe what was priced into markets coming in.

0:21:28.200 --> 0:21:33.159
<v Speaker 4>It's still early, Yeah, okay, So what about when it

0:21:33.160 --> 0:21:36.919
<v Speaker 4>comes to international Obviously, you know you're bullish on US.

0:21:36.760 --> 0:21:40.440
<v Speaker 2>That's that's not a contrarian position right now, we hear

0:21:40.720 --> 0:21:43.120
<v Speaker 2>I've lost track of the number of times, Carol, people

0:21:43.119 --> 0:21:46.440
<v Speaker 2>talk about US exceptionalism in recent months. It's certainly the

0:21:46.520 --> 0:21:51.040
<v Speaker 2>theme for the year. International equities, though they are less

0:21:51.040 --> 0:21:55.440
<v Speaker 2>expensive relative to their US counterparts, what's the opportunity there?

0:21:56.800 --> 0:21:59.040
<v Speaker 5>Yeah, absolutely so we you know, we think that you

0:21:59.160 --> 0:22:02.600
<v Speaker 5>need international exposure in your portfolio for diversification. They're just

0:22:02.680 --> 0:22:05.760
<v Speaker 5>different sources of risk and return, and that is important,

0:22:06.119 --> 0:22:09.280
<v Speaker 5>especially to your point in this environment where we're overweight,

0:22:09.359 --> 0:22:11.840
<v Speaker 5>and you know, we're enthusiastic about the opportunity set in

0:22:11.840 --> 0:22:14.360
<v Speaker 5>the US, but so is everyone else. So I think

0:22:14.359 --> 0:22:17.040
<v Speaker 5>that the benefit you get from adding to international is

0:22:17.080 --> 0:22:19.879
<v Speaker 5>those lower evaluations in terms of the way that we

0:22:19.960 --> 0:22:22.840
<v Speaker 5>think it's sort of best expressed right now, again kind

0:22:22.840 --> 0:22:26.040
<v Speaker 5>of leaning into that quality notion. But internationally, we like

0:22:26.119 --> 0:22:29.639
<v Speaker 5>international dividend payers, so companies you know that screen a

0:22:29.680 --> 0:22:32.359
<v Speaker 5>little bit higher quality that can can pay that dividend

0:22:32.400 --> 0:22:35.040
<v Speaker 5>and a steady dividend over time. We also think it's

0:22:35.080 --> 0:22:38.440
<v Speaker 5>an opportunity for active management because it is a environment

0:22:38.480 --> 0:22:41.159
<v Speaker 5>that is changing quickly and in on a path of

0:22:41.320 --> 0:22:44.800
<v Speaker 5>global divergence. In terms of global growth, I think you

0:22:44.840 --> 0:22:46.879
<v Speaker 5>need to have sort of high conviction in some of

0:22:46.920 --> 0:22:49.920
<v Speaker 5>the areas of opportunity that you see. So we do

0:22:50.000 --> 0:22:52.520
<v Speaker 5>like international, even though we're overweight the US, but I

0:22:52.520 --> 0:22:55.240
<v Speaker 5>think the best opportunity there leans and screening a little

0:22:55.240 --> 0:22:57.919
<v Speaker 5>bit higher quality and dividends is an interesting way to

0:22:57.960 --> 0:23:01.280
<v Speaker 5>do that. Something like BIDD, which is are active international

0:23:01.320 --> 0:23:03.520
<v Speaker 5>dividend fund that we just launched. I think that's going

0:23:03.560 --> 0:23:04.920
<v Speaker 5>to be a really interesting one for this year.

0:23:05.040 --> 0:23:05.320
<v Speaker 3>Christy.

0:23:05.440 --> 0:23:07.479
<v Speaker 4>You know, you get to see right the big picture,

0:23:07.600 --> 0:23:09.480
<v Speaker 4>right in terms of what's going on in the ETF

0:23:09.560 --> 0:23:12.760
<v Speaker 4>industry and specifically in terms of black rock flows, I

0:23:12.800 --> 0:23:16.280
<v Speaker 4>mean the industry. The ETF industry saw a record flow

0:23:16.320 --> 0:23:22.440
<v Speaker 4>of about a trillion dollars into ETFs in twenty twenty four.

0:23:22.600 --> 0:23:26.200
<v Speaker 4>What are you seeing in terms of flow so far

0:23:27.000 --> 0:23:30.920
<v Speaker 4>here in twenty twenty five, Where is the money going?

0:23:30.960 --> 0:23:34.040
<v Speaker 4>Where's the money maybe flowing out of Yeah?

0:23:34.080 --> 0:23:37.480
<v Speaker 5>Absolutely so to your point, the first trillion dollar year

0:23:37.560 --> 0:23:40.159
<v Speaker 5>for US ETFs, which is just a huge milestone, So

0:23:40.200 --> 0:23:42.600
<v Speaker 5>I think that's really interesting. A big part of that

0:23:42.760 --> 0:23:47.200
<v Speaker 5>was driven by newer asset classes and newer exposures. So obviously,

0:23:47.240 --> 0:23:50.600
<v Speaker 5>you know cryptocurrencies and spot bitcoin ETFs that were launched

0:23:50.640 --> 0:23:53.320
<v Speaker 5>the last January just about a year ago, took up

0:23:53.520 --> 0:23:55.160
<v Speaker 5>a lot of the attention and took up a lot

0:23:55.160 --> 0:23:57.280
<v Speaker 5>of the flows. But I also think that you know

0:23:57.320 --> 0:23:59.840
<v Speaker 5>what we're seeing right now in this environment that is

0:24:00.160 --> 0:24:03.720
<v Speaker 5>overall strong, but not without risks. We're seeing investors lean

0:24:03.800 --> 0:24:06.439
<v Speaker 5>into some more niche areas of the market, something like

0:24:06.600 --> 0:24:10.959
<v Speaker 5>outcome products and outcome ETFs. I think that's an area

0:24:11.000 --> 0:24:13.720
<v Speaker 5>of focus where we've seen some flows. We tend to

0:24:13.760 --> 0:24:17.399
<v Speaker 5>see flows follow performance. You certainly saw that in the

0:24:17.480 --> 0:24:21.440
<v Speaker 5>last quarter of twenty twenty four and Q three as well.

0:24:21.440 --> 0:24:23.960
<v Speaker 5>In terms of small cap you saw large inflows to

0:24:24.000 --> 0:24:26.080
<v Speaker 5>small caps. Some of that has reversed and we've seen

0:24:26.080 --> 0:24:28.639
<v Speaker 5>that continue to reverse a little bit more. It really

0:24:28.760 --> 0:24:31.680
<v Speaker 5>is underscored by our preference for being up in quality

0:24:31.720 --> 0:24:33.920
<v Speaker 5>and large cap that we think the fundamentals can catch

0:24:33.960 --> 0:24:36.200
<v Speaker 5>up to some of those smaller cap names where we're

0:24:36.200 --> 0:24:38.280
<v Speaker 5>seeing investors maybe get out over take profits.

0:24:38.320 --> 0:24:40.520
<v Speaker 4>When you talk about outcome ets, just to clarify for

0:24:40.520 --> 0:24:41.800
<v Speaker 4>those who may not be in the note, that's when

0:24:41.800 --> 0:24:44.520
<v Speaker 4>you kind of use options right to achieve various goals.

0:24:45.359 --> 0:24:48.119
<v Speaker 5>Yeah, absolutely so, you know, we have different forms of

0:24:48.160 --> 0:24:51.000
<v Speaker 5>buffered products. I think it's probably the most the most

0:24:51.000 --> 0:24:53.840
<v Speaker 5>popular there. So whether you want to you know, protect

0:24:53.880 --> 0:24:56.240
<v Speaker 5>yourself to the downside of a five, a ten, or

0:24:56.280 --> 0:24:59.840
<v Speaker 5>twenty percent draw down, the being able to use options

0:24:59.880 --> 0:25:01.320
<v Speaker 5>to to be able to trade away some of your

0:25:01.400 --> 0:25:05.320
<v Speaker 5>upside potential in exchange for really locking and more certainty

0:25:05.359 --> 0:25:07.760
<v Speaker 5>of outcome on the downside. I think that's been a

0:25:07.800 --> 0:25:12.000
<v Speaker 5>really interesting conversation with investors, especially in this world where

0:25:12.000 --> 0:25:15.479
<v Speaker 5>we're not seeing the same diversification benefits from bonds. So

0:25:15.520 --> 0:25:18.520
<v Speaker 5>if you love equities and your overweight equities, which you

0:25:18.600 --> 0:25:21.160
<v Speaker 5>know we are right now, but at the same time

0:25:21.200 --> 0:25:24.399
<v Speaker 5>you're not getting that same ballast or diversification from longer

0:25:24.480 --> 0:25:27.600
<v Speaker 5>term bonds, how are you constructing a portfolio that can

0:25:27.680 --> 0:25:29.920
<v Speaker 5>weather a variety of different environments, and I think those

0:25:30.000 --> 0:25:32.680
<v Speaker 5>outcomes that having that certainty of outcome has been really

0:25:32.680 --> 0:25:33.960
<v Speaker 5>important for investors too.

0:25:34.480 --> 0:25:37.639
<v Speaker 2>Christy, how should people think about overlap with the S

0:25:37.640 --> 0:25:43.120
<v Speaker 2>and P five hundred in an ETF with the the

0:25:43.200 --> 0:25:47.160
<v Speaker 2>USA Quality Factory TF. The QUAL is the ticker, because

0:25:47.160 --> 0:25:50.280
<v Speaker 2>if I look at the holdings there, Apple's the biggest holding.

0:25:50.320 --> 0:25:54.680
<v Speaker 2>You got Microsoft and Vidia, Visa, MasterCard, Meta Platforms, Eli,

0:25:54.760 --> 0:25:59.639
<v Speaker 2>Lilly Alphabet, United Health, TJX companies. How should investors think

0:25:59.640 --> 0:26:01.919
<v Speaker 2>about that compared to just buying an index fund with

0:26:01.920 --> 0:26:02.920
<v Speaker 2>the S and P five hundred.

0:26:03.960 --> 0:26:06.440
<v Speaker 5>Yeah, a couple of different things. I think quality is

0:26:06.480 --> 0:26:09.120
<v Speaker 5>as much about what you don't own as what you do.

0:26:09.480 --> 0:26:12.440
<v Speaker 5>So QUAL is a little bit more concentrated, and you're

0:26:12.480 --> 0:26:15.560
<v Speaker 5>gonna see some similar exposures to just the broad based index,

0:26:15.560 --> 0:26:18.400
<v Speaker 5>but they're held at different weights and they're really screening

0:26:18.440 --> 0:26:20.400
<v Speaker 5>out some of those lower quality companies. So I think

0:26:20.400 --> 0:26:22.920
<v Speaker 5>that's the important thing. The other thing, too, though, is

0:26:23.200 --> 0:26:25.240
<v Speaker 5>just when you look at a different at an ETF,

0:26:25.240 --> 0:26:27.800
<v Speaker 5>it's really important to know what you own. The way

0:26:27.840 --> 0:26:30.400
<v Speaker 5>that we construct our factory TF, so quality is one

0:26:30.440 --> 0:26:33.560
<v Speaker 5>of them is sector constrained. So it's giving you a

0:26:33.640 --> 0:26:35.800
<v Speaker 5>representative slice of the market.

0:26:35.920 --> 0:26:36.840
<v Speaker 3>It's not just.

0:26:36.880 --> 0:26:40.960
<v Speaker 5>Giving you an entirely technology fund, because technology stocks screen

0:26:41.000 --> 0:26:44.120
<v Speaker 5>high quality. Really importantly, it's giving you the highest quality

0:26:44.119 --> 0:26:47.200
<v Speaker 5>companies within each sector. So I think knowing whether it's

0:26:47.240 --> 0:26:50.840
<v Speaker 5>a substitute for an S ANDPI founder at augmenting it

0:26:50.880 --> 0:26:53.280
<v Speaker 5>is important, and the way that it is constructed is

0:26:53.320 --> 0:26:54.439
<v Speaker 5>meant to be sort of a quiry.

0:26:54.640 --> 0:26:57.080
<v Speaker 4>Chris, you just got about a minute left here. A

0:26:57.119 --> 0:27:01.000
<v Speaker 4>story that we've been looking at in the world Raymond

0:27:01.080 --> 0:27:04.800
<v Speaker 4>James Financial entering the ETF market through its asset manager division.

0:27:05.920 --> 0:27:09.320
<v Speaker 4>They have a vast network of financial advisors who up

0:27:09.359 --> 0:27:12.879
<v Speaker 4>to this point we're probably offering things like black Rocky tfs.

0:27:13.200 --> 0:27:17.399
<v Speaker 4>We are increasingly seeing others get into the ETF industry,

0:27:17.480 --> 0:27:22.280
<v Speaker 4>and especially those with their own financial advisor network. We're competition.

0:27:22.440 --> 0:27:25.760
<v Speaker 4>Does that make it a little bit tougher for you guys, Well.

0:27:25.560 --> 0:27:27.440
<v Speaker 5>I mean, I think the general trend that we saw

0:27:27.480 --> 0:27:30.280
<v Speaker 5>in terms of the one trillion dollars of flows just

0:27:30.359 --> 0:27:33.359
<v Speaker 5>means that the overall pie is getting bigger. So, you know,

0:27:33.440 --> 0:27:35.560
<v Speaker 5>competition is not bad. You know, we lean a lot

0:27:35.600 --> 0:27:39.480
<v Speaker 5>into our reputation and brand and the really full suite

0:27:39.480 --> 0:27:42.199
<v Speaker 5>of product offerings that we have, so really feeling very

0:27:42.200 --> 0:27:43.960
<v Speaker 5>confident about ETF flows this year as well.

0:27:44.080 --> 0:27:47.400
<v Speaker 4>All Right, cool, Steph, great overview. Christy Aculi and she's

0:27:47.440 --> 0:27:50.360
<v Speaker 4>head of I shares Investment strategy at Blackrock, joining us

0:27:50.440 --> 0:27:52.280
<v Speaker 4>on this Tuesday from San Francisco