Speaker 1: It's another jewbile phone. Frank Mornings on the twenties.
Speaker 2: Hello, Hi, this is P.
Speaker 1: Dkins calling from I was looking for our member Thomas. Yes,
Speaker 1: this is E Yes Thomas. I'm from the fraud Department.
Speaker 1: I'm actually calling to investigate some strange activity on your
Speaker 1: account to make sure that you're aware of it, to
Speaker 1: see if you approve these charges or not. It's been
Speaker 1: quite a lot in the last day and a half.
Speaker 2: Okay, sure, what are they?
Speaker 1: Well, I guess I can go through them. I don't
Speaker 1: know if I should go through them one by one
Speaker 1: or just give you to I'll start going through them
Speaker 1: a little bit. Did you purchase a night Recon pack
Speaker 1: from Call of Duty for a nineteen dollars and ninety
Speaker 1: nine cents?
Speaker 2: Yes?
Speaker 1: No, all right? The Protector pack from Call of Duty
Speaker 1: for nine dollars and nine nine cents. No motor Freak
Speaker 1: pack in nineteen dollars nine nine cents. No Warrior also
Speaker 1: nine dollars ninety nine cents. These are all purchased yesterday,
Speaker 1: by the way. Cosmic Traveler pack. No Desert Roague pack
Speaker 1: from Call of Duty.
Speaker 2: No.
Speaker 1: Okay, So it looks like somebody is using your account
Speaker 1: for a lot of video game charges on call of duty.
Speaker 2: I know it's my son. How much has he racked up?
Speaker 1: Well, the total amount in charges on your account right
Speaker 1: now from yesterday totals to four thousand, three hundred and
Speaker 1: twenty dollars and seventy nine cents. What. Yes, I'm sorry.
Speaker 2: And I told him he cannot. This is my son.
Speaker 2: He's purchasing these video games, and I told him to
Speaker 2: stop doing that. I do not authorize any of these charges.
Speaker 1: Okay, Well, well, I seeing as it is your son
Speaker 1: who made the charges, they've already been authorized and they
Speaker 1: are authorized, so I guess there's no need to report
Speaker 1: them as fraud since you know where they came from
Speaker 1: and you know what they are.
Speaker 2: But they are not my charges. I did not confirm
Speaker 2: four thousand dollars worth of charges, like I gave him
Speaker 2: my information to buy one thing once, but not this,
Speaker 2: Like I cannot. I need that money for my bills
Speaker 2: for my kids, like I don't have I can't freaking
Speaker 2: do this.
Speaker 1: Well, maybe we should have thought about that before letting
Speaker 1: our son play violent video games. What does violent video
Speaker 1: games have anything to do with it?
Speaker 2: Well, it was about the charges that I did not.
Speaker 1: Authorize, yes, but they are from your son, and you
Speaker 1: did give him your information to purchase something you said
Speaker 1: a second ago. So I don't think I can reverse
Speaker 1: these charges.
Speaker 2: That was for something that he purchased once, not for
Speaker 2: four thousand dollars worth of charges.
Speaker 1: It is ridiculous, and I feel for you.
Speaker 2: Let me to a manager. Do you have a manager
Speaker 2: I can talk to or something?
Speaker 1: Yes, I can escalate your call in a moment if
Speaker 1: you need that. They're going to tell you the same thing.
Speaker 1: And I do feel for you. I'm also a parent.
Speaker 1: I have a daughter named Patricia, and what I've noticed
Speaker 1: is if I practice good discipline at home and limit
Speaker 1: the screen time and things like that, No, just give
Speaker 1: them whatever they want.
Speaker 2: When the hell do you think you are to tell
Speaker 2: me how to raise my kid. Just do your job
Speaker 2: and reverse my charges. That's what you need to do,
Speaker 2: because I didn't authorize anything.
Speaker 1: Okay, while we've been talking, ten more charges have come through.
Speaker 1: By the way, how he's even doing that? He's in school? Oh, well,
Speaker 1: there you go. You let him play video games. It's
Speaker 1: our ditching school to play video games must be what
Speaker 1: it is. Yeah, my daughter in a redigious school. I
Speaker 1: don't know who you are.
Speaker 2: I don't know what the world you live in. But
Speaker 2: let me talk to a manager because I need these
Speaker 2: charges ref immediately, and I'm gonna tell them how freaking
Speaker 2: incompetent you are and like, okay, well then I'll.
Speaker 1: Just let you know. This is actually Jubil from The
Speaker 1: Jewel Show doing a phone prank on you. It's a joke.
Speaker 2: Are you kidding me?
Speaker 1: No, your son set you up. He said that you
Speaker 1: let him get the new Call of Duty and purchase
Speaker 1: something on it the other day, and he wanted to
Speaker 1: mess with you.
Speaker 2: Oh my god, I'm gonna kill this kid.
Speaker 1: My blood wake up every morning with Jubile phone Franks