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Speaker 1: Ron and Aian. It's the original LT one two port motor.

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Speaker 1: This was the Kakamami Nightmare. Kakammi being the technical operative

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Speaker 1: board that GM, decided to take the distributor from up

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Speaker 1: top of the engine where it was accessible and mounted

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Speaker 1: on the forward part of the engine right underneath the

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Speaker 1: water pump. Can get it, Can get it, the Car Doctor.

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Speaker 1: Stick your head under the left side of the dashboard

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Speaker 1: or left side of the cluster. You're going to see

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Speaker 1: a gang of relays. May in a way. They don't

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Speaker 1: make tracers anywhere.

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Speaker 2: Welcome to the radio home of Ron and Aim the

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Speaker 2: Car Doctor. Since nineteen ninety one, this is where car

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Speaker 2: owners the world overturned to for their definitive opinion on

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Speaker 2: automotive repair. If your mechanics giving you a busy signal,

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Speaker 2: pick up the phone and call in.

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Speaker 1: The garage doors are open, but I am here to

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Speaker 1: take your calls at eight five five five six, ninety

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Speaker 1: nine hundred and now he.

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Speaker 2: Running.

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Speaker 1: Hey, how was your weekend automobiles? Mine is great. Thanks

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Speaker 1: for joining me here this hour. You know I had

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Speaker 1: this twenty ten Honda Accord. I wanted to talk to

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Speaker 1: you about in the shop this week and we were doing.

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Speaker 1: I had to do a forward catalytic converter and it'd

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Speaker 1: set a P zero four thirty efficiency fault. And that's

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Speaker 1: the forward cat on the radiator side on this particular

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Speaker 1: Honda Accord. And in doing so I had to you know,

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Speaker 1: I replaced at one hundred and ninety thousand miles. We

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Speaker 1: also did you know air fuel ratio sensor and oxygen sensor,

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Speaker 1: you know, pre and post cat sensors. And I couldn't

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Speaker 1: get the air fuel sensor correct. It was like nobody

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Speaker 1: could look it up. And I was a little frustrated

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Speaker 1: and I reached out to the guys over at Opus IVS.

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Speaker 1: I went to tech Support. I know it sounds crazy

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Speaker 1: for a part, but I wanted to know, could somebody

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Speaker 1: tell me something with regard to you know, had they

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Speaker 1: seen this before, because it seems like nobody could look

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Speaker 1: it up correctly. And I digg just that I was

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Speaker 1: able to put. I was able to get a hold

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Speaker 1: of support and speak to them, and it was interesting

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Speaker 1: because what I saw them do was put. They said

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Speaker 1: to me, hey, Ron, take your Opus, you know, the

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Speaker 1: Opus scan tool, and you know what I'm getting ahead

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Speaker 1: of myself. Let me introduce our guests this hour because

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Speaker 1: I'd like to bring him in and talk to him

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Speaker 1: with regard to this, because I know he's itching to

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Speaker 1: get in on this conversation. We have Hugh Atkins with

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Speaker 1: us from Opus IVS. Opus. Hugh, you have to be

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Speaker 1: one of the other brothers. So how are you today?

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Speaker 1: Welcome back. I'm sort of getting ahead of the curve.

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Speaker 2: You know.

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Speaker 1: I meant to tell you this story in pre show

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Speaker 1: and I never got around to it. But so I

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Speaker 1: had this Honda accord and this shows the reach of

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Speaker 1: what Opus IVS can do, right, you know, Hugh. I

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Speaker 1: had this Honda accord that I couldn't get the correct

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Speaker 1: air fuel sensor. So after I exhausted all the parts

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Speaker 1: houses and the dealer and everybody, nobody could tell me

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Speaker 1: it was. There seems to be some confusion over California

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Speaker 1: or federal emissions. So I called tech support. I put

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Speaker 1: in a hotline case and they called me back and

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Speaker 1: they said, can you show us what the sensor looks like?

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Speaker 1: And I went, well, how can I do that? You're

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Speaker 1: on the phone and you know my scan tools plugged in,

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Speaker 1: but I can't. They said, no, no, no, you know, I

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Speaker 1: keep forgetting the tool has a camera built in it, Hugh, right,

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Speaker 1: and they actually they're logged into Now this is crazy,

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Speaker 1: all right, This is like a zoom conference call with

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Speaker 1: your scan tool. They're logged into the tool. I take it.

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Speaker 1: I put the camera over the end of the connector.

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Speaker 1: I said, I have this, and they were actually able

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Speaker 1: to send me a picture after doing some research on

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Speaker 1: their side, No, you need this, and I was able

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Speaker 1: to take that. Send it, send it, Send it to

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Speaker 1: my parts guys, along with what they thought was the

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Speaker 1: right part number. They looked it up and whilah, I

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Speaker 1: got the correct sensor. Now when was the last time

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Speaker 1: you used a scan tool to look up apart? Is

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Speaker 1: that crazy or what? Right?

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Speaker 3: Yeah, it's it's good. It's also good to be they

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Speaker 3: can virtually be there right right. You can say do

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Speaker 3: you see what I'm talking about? You don't have to

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Speaker 3: describe it and believe it or not. Describing something to

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Speaker 3: somebody over the phone accurately isn't as easy as it sounds, right,

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Speaker 3: I mean you can say, yeah, it looks it really

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Speaker 3: looks hot, but what do you mean that works hot? Well?

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Speaker 3: Here take a look. That says a thousand words.

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Speaker 1: Right, Well, and the neat thing is with Opus. I

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Speaker 1: forget the text name I got, but he was a

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Speaker 1: Honda Tech. He'd seen it before, and you know, he

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Speaker 1: had run into this and evidently it's a difference between

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Speaker 1: an eight cavity air fuel ratio sensor and a five

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Speaker 1: cavity air fuel ratio sensor five wire or eight wire,

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Speaker 1: and it's the difference between federal and California and then

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Speaker 1: California and ultra emissions and all these crazy possibilities of

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Speaker 1: what it could be. And it got me to thinking,

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Speaker 1: which is why you're here today, Hugh. You know, what

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Speaker 1: was it like in the beginning? Because the Opus scan

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Speaker 1: tool didn't always have a camera in it, right, it

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Speaker 1: didn't always you know, hey, point and click, Hey look

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Speaker 1: at this. You know, here's the here's here, here's.

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Speaker 3: A yeah we've got Can you tell us about the beginning?

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Speaker 1: Yeah, can you tell us about the beginning? If we

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Speaker 1: were looking at family pictures of the opus family, like,

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Speaker 1: where did it? Where did it begin? Because it's a

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Speaker 1: neat idea and it really works well.

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Speaker 3: I have a Drew tech background, and of course we

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Speaker 3: came together with Autologic and Autological has been around since

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Speaker 3: the early two thousands. Also but I'll say it from

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Speaker 3: a Drew Tech background because it's for me. It's a

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Speaker 3: little more colorful. Right. So Drew Tech made made a

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Speaker 3: J twenty five thirty four devices so you can download

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Speaker 3: the OEM application for diagnostics and reprogram you can use

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Speaker 3: it yourself. Users would call in every now and say, hey,

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Speaker 3: I'm having a hard time navigating their Chrysler site. We

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Speaker 3: would help them with that, or help them choose a

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Speaker 3: calibration or whatever. Right, it's not really vehicle repair, but

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Speaker 3: it's J twenty five thirty four support. And we had

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Speaker 3: a lot of requests about hey, can you program this me.

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Speaker 3: We have been working with Autologic actually we were selling

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Speaker 3: them devices because their world was changing. They had a

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Speaker 3: need to be using OE tools as opposed to their own.

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Speaker 3: And so we said, hey, why don't we You know,

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Speaker 3: you guys do services, We do reprogramming, We make the equipment,

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Speaker 3: we use the support for it, but we don't do

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Speaker 3: reprogramming services. You want to get together do that. They

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Speaker 3: couldn't do that at that time, but we decided, hey,

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Speaker 3: why don't we make a kit, and so we made

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Speaker 3: something called the Wrap Kit. Now you have on the

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Speaker 3: drive pro, you have the remote assist program application on

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Speaker 3: the right.

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Speaker 1: Right, there's a wrap there's a wrap box built into

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Speaker 1: that tool. As I understand it, there is right, there is.

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Speaker 3: Our first one was a lot more primitive than that

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Speaker 3: sexy stone thing.

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Speaker 1: It was kind of like the right brothers. It was

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Speaker 1: a two wing airplane compared to today's jets.

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Speaker 3: That yeah, it's a huge, huge kit. Looks like a

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Speaker 3: ruggedized suitcase. And it had a tablet on top, you know,

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Speaker 3: and you know it had the same benefits where hey,

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Speaker 3: when it's time to you know, update say forward, we're

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Speaker 3: the ones to do that, not the local technician. And

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Speaker 3: when it's comes when it comes time to go get

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Speaker 3: the subscription again, we do that, not the technician. And

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Speaker 3: this is important because technician is really busy. He keeps

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Speaker 3: you know, he's entertaining the customers whether they're coming or

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Speaker 3: coming back. He's got to keep the mechanics busy. He's

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Speaker 3: in parts ordering. He's a pretty popular guy. So if

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Speaker 3: he goes, you know, if he quits working so he

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Speaker 3: can update forward, well I don't mean anything derogatory toward

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Speaker 3: forward there, but if he starts updating OE applications, he's

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Speaker 3: probably that the shop is missing out. In other areas,

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Speaker 3: but there was a big market for to have programming

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Speaker 3: done for them, and we started making what we started

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Speaker 3: trying to do it out of our technical support and

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Speaker 3: our technical support guys, we're trying to work with other

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Speaker 3: people's computer. Okay, that doesn't work. You all of a

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Speaker 3: sudden start, you know, fixing their Java updating Windows.

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Speaker 1: Right, and that becomes a real problem. And when you're

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Speaker 1: especially when you're doing software updating to a vehicle computer,

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Speaker 1: there's there's standards for safety to ensure that the program

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Speaker 1: is going to go through, to ensure that you're not

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Speaker 1: going to you know, pooch the computer that it no

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Speaker 1: longer you know, in the middle of in the middle

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Speaker 1: of doing a program, Windows update comes on. That's a problem,

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Speaker 1: or it can be, depending upon the vehicle and the manufacturer.

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Speaker 3: Right, right, Yeah, that the computer has to be able

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Speaker 3: to pay attention to that task for a little while.

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Speaker 3: Most of the applications allow the calibration, that is, the

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Speaker 3: program you're installing to come down to the computer fully

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Speaker 3: and then it'll dispend it, right, It'll it'll actually send

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Speaker 3: the program to the module.

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Speaker 1: Right, So you knew that, So you knew that the

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Speaker 1: other so you knew that it wouldn't work with Windows

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Speaker 1: updates and things like that, so you refined it, right,

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Speaker 1: you took it to the next level. You went away

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Speaker 1: from the wrap box. Did you work on the wrap

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Speaker 1: box US first? Because at some point you knew that

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Speaker 1: the wrap box alone by itself wasn't enough and it

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Speaker 1: had to become a scan tool. Where was you know,

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Speaker 1: where was that evolution over the last twenty years.

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Speaker 3: Well, that part that that was really a coming together

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Speaker 3: with three companies. There was drew Tech, Autologic and fire

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Speaker 3: Site and they needed a they need a platform to

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Speaker 3: run with right and prior to the drive pro and natively,

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Speaker 3: Autologic used the blue Box and Farsat had another tablet

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Speaker 3: all set up and both those tools were kind of

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Speaker 3: running along in the tooth and they didn't have J

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Speaker 3: twenty five thirty four built in them. You could run

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Speaker 3: the far Site tablet with with a device, but we

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Speaker 3: thought wouldn't be great if we had a scan tool

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Speaker 3: h J twenty five thirty four device inside, we can

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Speaker 3: run it for them, you know, we could we could

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Speaker 3: manage that environment so that we didn't become the customer's

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Speaker 3: I I consultant, right, and the Blue Box was getting

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Speaker 3: pretty old. So that's when we developed the the Pro

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Speaker 3: and we also needed it.

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Speaker 1: I'm sorry, I was gonna say that's when you put

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Speaker 1: together the wrap, the drive pro and everything all in one.

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Speaker 1: It was like one stop shopping, right.

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Speaker 3: And we needed what we always needed. We knew this

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Speaker 3: because Farsight kind of sprung from Autologic, and Farsite wanted

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Speaker 3: Autologic to euros. In the United States, we have a

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Speaker 3: lot more vehicle types in that that are very popular.

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Speaker 3: Domestic Asians are huge, so they broke off to do that,

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Speaker 3: and so it was obvious that we because they needed

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Speaker 3: it so much, we needed a diagnostic application that would

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Speaker 3: be a professional diagnostic application, and we couldn't rent one

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Speaker 3: from someone else, right, So we found up purchasing a

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Speaker 3: company called Auto Ingenuity. They had a nice PC based

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Speaker 3: scan tool, they have a good development group, and hey,

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Speaker 3: isn't that great. So we've up putting all all of

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Speaker 3: that together, and that's what the drive throw is.

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Speaker 1: So you've really got you've really got three companies or

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Speaker 1: three separate devices or concepts in one box, so to speak.

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Speaker 1: From the sounds of it, we do.

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Speaker 3: Yeah, and the drive post made so that you know,

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Speaker 3: the customer obviously can use it as a professional scand tool.

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Speaker 3: But then we can use the OE applications using the

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Speaker 3: J twenty five thirty four device on board as well

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Speaker 3: as the memory to hold those applications, and we can

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Speaker 3: do work for them, or like in a reprogramming case,

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Speaker 3: you can that once the digestician says, hey, this vehicle

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Speaker 3: needs to be reprogrammed, he can hand that kit to

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Speaker 3: a non technical person and.

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Speaker 1: They can take care of from there and they can

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Speaker 1: just kind of walk through it. Hey, you sit on

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Speaker 1: the phone, Sit tight. Let me pull over, take a pause.

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Speaker 1: When we come back, I want to go a little

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Speaker 1: bit more in depth of talk a little bit about

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Speaker 1: J twenty five thirty four and WRAP capabilities. I'm Ron

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Speaker 1: an Ending and the Card Doctor. I'm here with Hugh

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Speaker 1: Atkins of Opus IVS. We'll both return right after this.

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Speaker 4: Don't go well, you have done.

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Speaker 5: What's more fun than listening to Ron and Ady and

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Speaker 5: the Car Doctor and getting that car fixed? Right A

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Speaker 5: five five five six zero nine nine zero zero.

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Speaker 1: Give Ron a call now back to Ron. Welcome back, listeners.

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Speaker 1: Ron and Aye in the Car Doctor are here today

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Speaker 1: with Hugh Atkins of Opus OPA's IVS. H and we

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Speaker 1: pulled away from take the pause we were talking, you know,

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Speaker 1: to summarize real quick how how Opus came to be

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Speaker 1: Right in the beginning, you know it was to be.

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Speaker 1: It was the structure of three companies coming together, three concepts,

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Speaker 1: a programming box, a scanbox, some tech support, and all

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Speaker 1: these different concepts became the current scan tool right, Opus

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Speaker 1: IVS the drive pro isn't that? Is that a fair statement?

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Speaker 3: It is? It is, and it was. It wasn't easy

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Speaker 3: because we had done J twenty five thirty four devices

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Speaker 3: and that's a component in there. Oh, we hadn't made

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Speaker 3: whole computers.

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Speaker 1: So when we got when you say J twenty five

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Speaker 1: thirty four in English, break it down, what does that mean?

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Speaker 1: Because the listeners hear that, and the shops out there

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Speaker 1: they hear that, and some of them know, some of

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Speaker 1: them don't. What is J twenty five thirty four that

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Speaker 1: we throw around?

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Speaker 3: So casually it's just a communication. You know, I wish

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Speaker 3: it had had an easier name, like Sally or Bill

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Speaker 3: or something. It's all it is is a language that

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Speaker 3: the OE application. Once that's on your PC and you

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Speaker 3: have say Toyota application on there, it speaks J twenty

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Speaker 3: five thirty four language to our box and it'll say,

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Speaker 3: you know, let's say you're you're doing a bi directional

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Speaker 3: control to roll down the window right, and it'll say, hey,

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Speaker 3: talk to the body computer and I show ninety one

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Speaker 3: forty one language, and then it does what it really

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Speaker 3: has to do. Our device, the J twenty five thirty

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Speaker 3: four device, is know all the languages.

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Speaker 1: And it's it's basically the interpreter. It's the translator.

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Speaker 3: Yes, it is. In fact, I talk about I explain

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Speaker 3: it all you know. Ignicians will ask me about it,

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Speaker 3: and I'll say, this is kind of like if you

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Speaker 3: went to China. If I went to China, I don't

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Speaker 3: speak Chinese, I would have to have a translator. And

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Speaker 3: if that guy selling coke over there speaks Mandarin, but

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Speaker 3: my translator doesn't speak Mandarin, well he's not going to

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Speaker 3: tell me he doesn't, and I'm probably not going to

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Speaker 3: get that coke right. But if you have a good translator,

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Speaker 3: it speaks to everybody.

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Speaker 1: And if you have a bad translator, you get Pepsi.

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Speaker 1: So nothing against the folks at PEPSI. Actually I actually

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Speaker 1: do like Pepsi, but that's another story. So we've got

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Speaker 1: a device built into the tool that will allow it

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Speaker 1: to speak to car computers and vehicle computers to do

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Speaker 1: software updates and such. And then then the rat Box

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Speaker 1: came along. The rat Box is a different than JAY

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Speaker 1: twenty five thirty four. What's the story behind that?

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Speaker 3: No, it was kind of like the original. It came

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Speaker 3: a little bit beforehand, and it was kind of it

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Speaker 3: was made for programming only, not for diagnosed. You couldn't

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Speaker 3: see through it or anything like that, but we couldn't

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Speaker 3: team viewer into it. The wrap box is like a

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Speaker 3: ruggedied suitcase with a latwork with a tablet on it.

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Speaker 3: The tablets have the OE applications on it. It has

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Speaker 3: a cellular card, a J twenty five to thirty four device,

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Speaker 3: a card act and it have a battery maintainer. And

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Speaker 3: that way, it was a kit, so we knew the

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Speaker 3: customer had everything they needed and we can team viewer

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Speaker 3: in press the buttons and it would be done the

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Speaker 3: right way. And when I say the right way, it

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Speaker 3: has the computer with the application on it right by

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Speaker 3: the vehicle, connected with a cord to that vehicle. And

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Speaker 3: that's the way the only AM applications were intended to

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Speaker 3: be used. And that's the way they're most effective.

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Speaker 1: So what you've done is you've standardized, to sum it up,

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Speaker 1: how a repair shop other than a dealer can program

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Speaker 1: and access the ability to download and update software and

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Speaker 1: computers if they're replacing a computer, to put fresh software in,

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Speaker 1: if there is a calibration update or a software update.

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Speaker 1: You've now made it possible for anyone in a repair

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Speaker 1: shop as long as they have electricity and a connection

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Speaker 1: to you using a wrap box or a drive pro

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Speaker 1: as it's now in a drive pro do software.

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Speaker 3: What we did, we made it easier, is what we did,

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Speaker 3: and a little bit faster it could by outsourcing some

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Speaker 3: of the IT stuff. So SAE when they made J

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Speaker 3: twenty five thirty four kind of did what you're talking about, right,

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Speaker 3: But then they're the ones who were the authors of

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Speaker 3: that language, and Mike Drew was a part of that.

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Speaker 3: But what we did with a rap kit has made

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Speaker 3: it a lot more accessible Now it didn't take so

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Speaker 3: much technician time. Now they could hand that kid to

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Speaker 3: someone who's non technical and they could handle it from

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Speaker 3: there and we would team viewer in do the hard stuff.

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Speaker 3: All we're really asking of them to do key cycles

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Speaker 3: when required and to make sure powers on the vehicle.

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Speaker 1: And you know, the really neat thing about WRAP and

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Speaker 1: J twenty five and the way you've done this and

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Speaker 1: brought it all to the table is you've standardized everything.

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Speaker 1: You know, I used to I used to use a

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Speaker 1: Ford IDs I then I would then I would use

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Speaker 1: my GM scan tools to do my GM and then

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Speaker 1: I would use my Chrysler to do Chrysler. And every

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Speaker 1: every company does it a little different. It's you know,

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00:17:18,359 --> 00:17:20,800
Speaker 1: the learning curve is always there. And Toyota was different

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Speaker 1: than than the other three, and then Honda was something

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Speaker 1: else entirely. And you know, you would just go through

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Speaker 1: the list of procedures and they all got to the

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Speaker 1: same result. They all updated software. But what what WRAP?

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Speaker 1: And you know J twenty five thirty four and the

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Speaker 1: way everything's combined. You standardized everything. You put it all

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Speaker 1: in one box and it works in the same procedure. Plus,

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Speaker 1: not to mention, somebody else is doing it on the

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Speaker 1: other end, so you know they've got the ability to

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Speaker 1: do it. For me, I just hook up and walk away.

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Speaker 1: Now I can watch the process. But it does make

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Speaker 1: life easier in the repair shop. Hey, hughes sit tight

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Speaker 1: when we when we come back. I want to know

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Speaker 1: how all of this ties into the body shops because

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Speaker 1: they've got to huge need for this, and I know

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Speaker 1: you guys are getting there, so sit tight on wanting.

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Speaker 1: Nanni in the Car Doctor with Hugh Atkins of Opus.

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Speaker 1: We'll both return right after this.

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Speaker 4: Don't go.

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Speaker 5: Ron's in the own the Auto Zone studio and he'll

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Speaker 5: be back right after this. Who's gonna Jody, Welcome back

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Speaker 5: to the Auto Zone Studio.

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Speaker 1: Here's Ron. Welcome back. It's Ron. Annie in the Car Doctor.

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Speaker 1: I'm here at this hour with Hugh Atkins Opus Opus

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Speaker 1: iv S. Well, actually I was here. I was here

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Speaker 1: for the first half with Hugh and returning this into

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Speaker 1: the Opus IVS hour here you're there. Hugh loves to talk.

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Speaker 1: He's real good at this, but he's also got a

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Speaker 1: lot of information. Listen. I think it's I think it's

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Speaker 1: a good interview. Let's let it roll. You know, we

367
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Speaker 1: were talking in the first half here of how Opus

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00:19:15,440 --> 00:19:17,959
Speaker 1: came to be in this It's such a revolutionary idea

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00:19:18,480 --> 00:19:21,159
Speaker 1: to be able to go right in with a you know,

370
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Speaker 1: a tech line, a Honda guy working on a Honda,

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00:19:24,040 --> 00:19:25,879
Speaker 1: a Ford guy working on a Ford. You know, what

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00:19:25,960 --> 00:19:28,600
Speaker 1: are we looking at? And have the ability to not

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Speaker 1: just scan and analyze data, but you've also given repair

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Speaker 1: shops the ability to you know, program and calibrate and

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Speaker 1: verify things. And then every once in a while, you know,

376
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Speaker 1: I've had the experience where something won't work via Opus

377
00:19:48,440 --> 00:19:51,879
Speaker 1: software and it doesn't and then you you guys have

378
00:19:51,920 --> 00:19:54,080
Speaker 1: a really neat trick you'll pull out of your out

379
00:19:54,080 --> 00:19:59,119
Speaker 1: of your back pocket where you'll download manufacturer software onto

380
00:19:59,160 --> 00:20:04,760
Speaker 1: the tool, right and and and that's it, And I

381
00:20:04,800 --> 00:20:06,480
Speaker 1: should say it a different way. You know, it's not

382
00:20:06,600 --> 00:20:09,320
Speaker 1: that the Opus software doesn't work. We're just not sure

383
00:20:09,320 --> 00:20:12,360
Speaker 1: if it doesn't work because it's why the car is broken,

384
00:20:13,560 --> 00:20:16,960
Speaker 1: or if there's a conflict somewhere with that software. And

385
00:20:17,000 --> 00:20:18,760
Speaker 1: then we have a you know, we have another we

386
00:20:18,800 --> 00:20:21,800
Speaker 1: can put Honda software in for a Honda and if

387
00:20:21,800 --> 00:20:24,800
Speaker 1: it doesn't work there, well, then some of our testing

388
00:20:24,800 --> 00:20:26,520
Speaker 1: will take us quicker to the to the source of

389
00:20:26,560 --> 00:20:28,920
Speaker 1: the problem. Right, But talk about that for a minute.

390
00:20:29,000 --> 00:20:31,359
Speaker 1: You if you can, you you guys can actually put

391
00:20:31,440 --> 00:20:34,920
Speaker 1: the same software that the dealer has on this tool

392
00:20:35,520 --> 00:20:37,399
Speaker 1: and the shop can use it for that repair in

393
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Speaker 1: that moment.

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Speaker 3: Correct, That's exactly what we do. You know that there

395
00:20:42,359 --> 00:20:44,560
Speaker 3: is nothing like having the OE two. You always want

396
00:20:44,560 --> 00:20:47,679
Speaker 3: a good scancel, right if it's your first go to

397
00:20:48,280 --> 00:20:51,440
Speaker 3: it's it's what tells you about the vehicle. But when

398
00:20:51,520 --> 00:20:54,879
Speaker 3: you but if you really need the best there is,

399
00:20:54,960 --> 00:20:57,359
Speaker 3: it's going to be the application written by the people

400
00:20:57,400 --> 00:21:01,520
Speaker 3: who made that vehicle, right and also wrote the software

401
00:21:01,640 --> 00:21:04,679
Speaker 3: at least describe the software to be written for that

402
00:21:04,880 --> 00:21:08,760
Speaker 3: vehicle by their supplier. And there really is no better.

403
00:21:09,960 --> 00:21:13,640
Speaker 3: There's not only time to backwards engineer. You know, when

404
00:21:13,680 --> 00:21:16,200
Speaker 3: something's first on the road. There's no such thing as

405
00:21:16,200 --> 00:21:19,959
Speaker 3: a pattern failure, yet they're there. There's just no pattern

406
00:21:19,960 --> 00:21:23,280
Speaker 3: in NINOS data. And you do have to have that

407
00:21:23,359 --> 00:21:26,200
Speaker 3: kind of technology built, you know, from the manufacturer because

408
00:21:26,720 --> 00:21:30,600
Speaker 3: the other scan tool, the third what i'll call scan

409
00:21:30,720 --> 00:21:33,640
Speaker 3: tool makers out there haven't had time to backwards engineer them.

410
00:21:34,359 --> 00:21:37,560
Speaker 1: So what happens, you know, we get to that point

411
00:21:37,600 --> 00:21:41,000
Speaker 1: where okay, it's supposed to bi directional control and put

412
00:21:41,000 --> 00:21:43,040
Speaker 1: the window up and down in this Honda, and it doesn't.

413
00:21:43,600 --> 00:21:46,199
Speaker 1: And the tech can then turn to the hotline source

414
00:21:46,480 --> 00:21:49,919
Speaker 1: and they'll do what they'll they'll try it right. And

415
00:21:49,920 --> 00:21:51,720
Speaker 1: I've had this experience where I'll say, you know, I've

416
00:21:51,760 --> 00:21:54,399
Speaker 1: tested this, and I've tested this, and I'm at the

417
00:21:54,400 --> 00:21:56,480
Speaker 1: point where I need to be able to either run

418
00:21:56,480 --> 00:21:59,000
Speaker 1: it through the computer by scan tool and I can't

419
00:21:59,040 --> 00:22:01,600
Speaker 1: get that to work, or I'm going to guess and

420
00:22:01,640 --> 00:22:02,800
Speaker 1: put a motor in it. I don't want to do

421
00:22:02,840 --> 00:22:05,040
Speaker 1: that because it's a three hundred dollars guess and then

422
00:22:05,040 --> 00:22:07,919
Speaker 1: they'll come along and put Honda software on that tool, right,

423
00:22:07,960 --> 00:22:10,280
Speaker 1: But I never see it happen. It's done behind the scenes.

424
00:22:11,400 --> 00:22:13,760
Speaker 3: Yeah, it is. I mean, what you need to make

425
00:22:13,760 --> 00:22:17,600
Speaker 3: sure that that whole system when I see a system, computer, Java,

426
00:22:18,680 --> 00:22:23,240
Speaker 3: OE application, all those types of things need to be correct, right,

427
00:22:23,320 --> 00:22:25,680
Speaker 3: and that's why we have that environment as our own,

428
00:22:25,680 --> 00:22:27,440
Speaker 3: and that's what we can maintain it so it does

429
00:22:27,560 --> 00:22:29,920
Speaker 3: you know, you don't accidentally install something else and then

430
00:22:29,960 --> 00:22:32,920
Speaker 3: throw it out of whack. I'll just say, right, so,

431
00:22:33,240 --> 00:22:37,240
Speaker 3: having that OE application is hugely important. It allows you

432
00:22:37,280 --> 00:22:40,119
Speaker 3: to program. It also allows you all the diagnostics that

433
00:22:40,200 --> 00:22:41,720
Speaker 3: the dealers have, which is quite a bit.

434
00:22:42,000 --> 00:22:43,960
Speaker 1: And you've got a dealer guy kind of pushing the

435
00:22:44,000 --> 00:22:47,040
Speaker 1: buttons and that's the other thing. You know, You've got

436
00:22:47,119 --> 00:22:50,560
Speaker 1: dealer guys that have the hand experience, the Ford experience,

437
00:22:50,560 --> 00:22:54,760
Speaker 1: of GM experience and so forth. So you know they're

438
00:22:54,840 --> 00:22:57,320
Speaker 1: actually you know, you guys are doing more than just scanning.

439
00:22:57,840 --> 00:23:01,639
Speaker 1: You're actually educating the industry and how things work and procedure.

440
00:23:01,640 --> 00:23:03,800
Speaker 1: Do you ever think about that? Is that an intention

441
00:23:03,920 --> 00:23:07,639
Speaker 1: or is that just an accidental product? Yeah?

442
00:23:07,680 --> 00:23:10,359
Speaker 3: I use it myself, you know, my my if my

443
00:23:10,480 --> 00:23:13,040
Speaker 3: car has an issue, that's where I go to get

444
00:23:13,080 --> 00:23:16,800
Speaker 3: it and I get to actually feel at firsthand. I

445
00:23:16,840 --> 00:23:20,639
Speaker 3: can you know, I can get a handle on their versatility,

446
00:23:20,720 --> 00:23:23,880
Speaker 3: like you were saying. You know, I had somebody who says, hey,

447
00:23:23,880 --> 00:23:26,399
Speaker 3: do you have a Ford ballance power balance on that

448
00:23:26,480 --> 00:23:29,080
Speaker 3: on that machine? And you know, it turns out no,

449
00:23:29,200 --> 00:23:31,840
Speaker 3: I didn't. And I asked one of these guys, the

450
00:23:31,920 --> 00:23:35,360
Speaker 3: IVF sixty guys, and they said, oh, but we can

451
00:23:35,400 --> 00:23:37,000
Speaker 3: do this. We can do this, we can do this,

452
00:23:37,080 --> 00:23:40,000
Speaker 3: we can do this. We can still fix that vehicle.

453
00:23:40,560 --> 00:23:45,120
Speaker 3: And it's their versatility, their method, their experience, it's all

454
00:23:45,119 --> 00:23:46,040
Speaker 3: there on tap.

455
00:23:46,320 --> 00:23:49,840
Speaker 1: Now the next evolution. So I just got to ask

456
00:23:49,840 --> 00:23:51,159
Speaker 1: you this question. So I've been thinking of this a

457
00:23:51,160 --> 00:23:54,600
Speaker 1: whole hour here. When you started with Opus, right, how

458
00:23:54,600 --> 00:23:57,120
Speaker 1: many people were at the company.

459
00:23:57,400 --> 00:23:58,400
Speaker 3: I think there are twenty three?

460
00:23:58,680 --> 00:23:59,720
Speaker 1: How many is there now?

461
00:24:00,840 --> 00:24:04,280
Speaker 3: That was true tech? Oh geez, if you were to

462
00:24:04,320 --> 00:24:06,480
Speaker 3: guess three, three fifty or.

463
00:24:06,400 --> 00:24:10,640
Speaker 1: So, wow, And that's over the list. When was when

464
00:24:10,720 --> 00:24:12,400
Speaker 1: was the biggest growth the list?

465
00:24:13,160 --> 00:24:17,119
Speaker 3: Five years years probably as we were all coming together,

466
00:24:17,240 --> 00:24:21,719
Speaker 3: so that would be like seventeen eighteen nineteen. We started

467
00:24:21,720 --> 00:24:24,119
Speaker 3: growing and we started realizing we had to grow. You know,

468
00:24:24,200 --> 00:24:26,240
Speaker 3: like I said, REFT used to be our tech support

469
00:24:26,280 --> 00:24:30,360
Speaker 3: guys team veering into someone else's computer, and that does

470
00:24:30,400 --> 00:24:32,639
Speaker 3: a word. It turns out you have to have the

471
00:24:32,720 --> 00:24:35,359
Speaker 3: back end support that you have to Our guys have

472
00:24:35,400 --> 00:24:37,720
Speaker 3: to have a computer. The customer has to have a

473
00:24:37,760 --> 00:24:40,960
Speaker 3: computer with an environment that we know what we're getting into.

474
00:24:41,320 --> 00:24:44,159
Speaker 3: They have to have our reference materials. They can't be

475
00:24:44,280 --> 00:24:46,480
Speaker 3: hand to putting in the vent. They've got to be

476
00:24:46,520 --> 00:24:49,119
Speaker 3: you know, they can't be writing up the billing and

477
00:24:49,160 --> 00:24:51,800
Speaker 3: stuff like that. They need to be doing what they

478
00:24:51,880 --> 00:24:54,000
Speaker 3: do best, and we have to have a back end

479
00:24:54,000 --> 00:24:57,399
Speaker 3: to support that. And then we had to grow so

480
00:24:57,440 --> 00:24:58,719
Speaker 3: we could meet the time zones.

481
00:24:58,880 --> 00:25:00,840
Speaker 1: So that's where the drive so came in and just

482
00:25:00,920 --> 00:25:03,639
Speaker 1: it was the standard tablet computer that everybody had in

483
00:25:03,680 --> 00:25:05,960
Speaker 1: the shop and it just made everything we're talking about

484
00:25:06,040 --> 00:25:11,360
Speaker 1: here practical and easy. So where you know where it did?

485
00:25:11,760 --> 00:25:14,560
Speaker 1: Where did the body shops come into this, Because now

486
00:25:14,560 --> 00:25:17,159
Speaker 1: you're into the body shops, right and what are you

487
00:25:17,200 --> 00:25:18,400
Speaker 1: doing for them?

488
00:25:19,000 --> 00:25:21,760
Speaker 3: We are and the body shops are really interesting, you know,

489
00:25:22,000 --> 00:25:23,920
Speaker 3: we talked about it a little bit last time. Where

490
00:25:23,920 --> 00:25:27,800
Speaker 3: the body shops collision shops are very different. They're insurance paid,

491
00:25:27,920 --> 00:25:31,840
Speaker 3: which has a huge difference. They are very production. Like

492
00:25:31,880 --> 00:25:35,520
Speaker 3: in vehicle repair shop, you have one man, one car

493
00:25:35,640 --> 00:25:39,119
Speaker 3: one day. That's the way it works. Coalition shops have

494
00:25:39,400 --> 00:25:42,080
Speaker 3: the estimator and then it goes over to the next

495
00:25:42,119 --> 00:25:44,959
Speaker 3: station where they write up insurance work. It goes to

496
00:25:45,000 --> 00:25:47,639
Speaker 3: the next station where they are going to order the

497
00:25:47,680 --> 00:25:49,879
Speaker 3: parts so they have all the right parts because they

498
00:25:49,880 --> 00:25:54,160
Speaker 3: can't have a bunch of half half put together cars everywhere,

499
00:25:54,160 --> 00:25:56,840
Speaker 3: and then on a room for that. Then it's going

500
00:25:56,920 --> 00:25:59,600
Speaker 3: to go into what I'll call disassembly, and there's a

501
00:25:59,600 --> 00:26:02,199
Speaker 3: lot of it, and you have to be up on

502
00:26:02,240 --> 00:26:04,240
Speaker 3: that and you have to be ready for them for

503
00:26:04,320 --> 00:26:06,440
Speaker 3: them to take a car out of sequence and send

504
00:26:06,440 --> 00:26:09,080
Speaker 3: it to get a an OE scan and send that

505
00:26:09,160 --> 00:26:12,080
Speaker 3: vehicle out to the dealer. Oh my gosh, that that's

506
00:26:12,160 --> 00:26:14,440
Speaker 3: super slow for them. But with something like a drive

507
00:26:14,520 --> 00:26:17,040
Speaker 3: pro we call it right safe. We can just team

508
00:26:17,119 --> 00:26:21,879
Speaker 3: viewer in while the vehicles at that station do the

509
00:26:21,920 --> 00:26:24,880
Speaker 3: OE scan and it goes on to the next one

510
00:26:24,920 --> 00:26:27,800
Speaker 3: and that that that that's and that's just one fastic.

511
00:26:29,000 --> 00:26:31,680
Speaker 3: Like I said earlier, they they that the car might

512
00:26:31,720 --> 00:26:34,400
Speaker 3: be two days old. And there's a lot of stories

513
00:26:34,400 --> 00:26:36,160
Speaker 3: like that. You hear them all the time. People dry

514
00:26:36,200 --> 00:26:38,359
Speaker 3: it off the lot, not used to the car and

515
00:26:38,920 --> 00:26:43,199
Speaker 3: this happens. Well, you know, you have to use OE

516
00:26:43,240 --> 00:26:48,960
Speaker 3: software because scan tools haven't backwards engineered the newer functions

517
00:26:49,040 --> 00:26:52,199
Speaker 3: or the newer the newer subsystem, so you have to

518
00:26:52,320 --> 00:26:58,640
Speaker 3: use OE tools. Then there's also you know, our hardware

519
00:26:58,680 --> 00:27:01,439
Speaker 3: like the card act for example, there's a Kardac inside

520
00:27:01,480 --> 00:27:02,639
Speaker 3: the drive thro and also the.

521
00:27:03,359 --> 00:27:05,600
Speaker 1: Tell I know what a kard Act is, but tell

522
00:27:05,640 --> 00:27:06,879
Speaker 1: the audience what a Kardak is you.

523
00:27:07,600 --> 00:27:09,880
Speaker 3: Well, that's the J twenty five thirty four device that's

524
00:27:09,880 --> 00:27:13,840
Speaker 3: a translator. So it's to go between between the compute

525
00:27:13,840 --> 00:27:16,960
Speaker 3: that let's say, the Toyota application and the actual Toyota

526
00:27:17,080 --> 00:27:19,520
Speaker 3: vehicle that you're talking to. Right, it translates all those

527
00:27:19,520 --> 00:27:23,679
Speaker 3: commands properly, and it used to be when you know,

528
00:27:23,720 --> 00:27:26,919
Speaker 3: we didn't see vehicles in vehicle repair until after the

529
00:27:26,960 --> 00:27:29,680
Speaker 3: warranty period let's call it five, three or five years,

530
00:27:30,240 --> 00:27:34,000
Speaker 3: while Collision sees it right away. So you absolutely have

531
00:27:34,080 --> 00:27:37,760
Speaker 3: to have the heart, the software and the firmware and

532
00:27:37,880 --> 00:27:40,720
Speaker 3: as well as the hardware and the card act up

533
00:27:40,840 --> 00:27:44,480
Speaker 3: for like that year for the absolute new vehicles. Otherwise,

534
00:27:45,040 --> 00:27:48,200
Speaker 3: you know, these customers aren't able to get their cars

535
00:27:48,240 --> 00:27:52,159
Speaker 3: back into long be an awful thing. But we we

536
00:27:52,200 --> 00:27:55,200
Speaker 3: see them over and over and over, which is really

537
00:27:56,280 --> 00:27:58,960
Speaker 3: really good. And we have what we take the technician,

538
00:27:59,400 --> 00:28:02,439
Speaker 3: the technician that we have that that you're normally talking to,

539
00:28:02,560 --> 00:28:05,440
Speaker 3: we have another set that's just a Collision and they're familiar,

540
00:28:05,640 --> 00:28:09,720
Speaker 3: super familiar with ad ASS and they know that their

541
00:28:09,800 --> 00:28:13,639
Speaker 3: environment which is not very technician rich, it's almost all mechanics,

542
00:28:14,000 --> 00:28:17,360
Speaker 3: but they're explaining the stuff a lot more and there

543
00:28:17,440 --> 00:28:19,480
Speaker 3: is no such thing as a pattern failure. Like I

544
00:28:19,520 --> 00:28:24,119
Speaker 3: was saying, we've actually told Oe's before, hey, we're seeing

545
00:28:24,119 --> 00:28:26,440
Speaker 3: a lot of this in this vehicle, and they've written

546
00:28:26,520 --> 00:28:30,040
Speaker 3: service boll based on what we've told them on our feedback,

547
00:28:30,040 --> 00:28:31,000
Speaker 3: which we're kind of proud of.

548
00:28:31,320 --> 00:28:35,080
Speaker 1: Any idea on how many tech calls, hotline calls they

549
00:28:35,080 --> 00:28:37,040
Speaker 1: take in a day.

550
00:28:37,320 --> 00:28:40,520
Speaker 3: Oh mind, you know, I don't know. I know we

551
00:28:40,560 --> 00:28:46,240
Speaker 3: can reprogram. We can probably program like eight hundred in

552
00:28:46,280 --> 00:28:46,600
Speaker 3: a day.

553
00:28:47,200 --> 00:28:47,520
Speaker 1: Wow.

554
00:28:47,720 --> 00:28:49,560
Speaker 3: I might be wrong there. I might be wrong there.

555
00:28:49,680 --> 00:28:53,560
Speaker 1: But that's still a lot when you consider it is

556
00:28:53,600 --> 00:28:55,880
Speaker 1: a lot when you consider how many dealers are out

557
00:28:55,920 --> 00:28:58,239
Speaker 1: there doing that. You know, when when you consider how

558
00:28:58,280 --> 00:29:01,680
Speaker 1: many dealers are out there programming on their uh, you know,

559
00:29:01,880 --> 00:29:03,840
Speaker 1: it's it's still a huge number.

560
00:29:04,080 --> 00:29:04,200
Speaker 6: Here.

561
00:29:04,240 --> 00:29:06,280
Speaker 1: I'm gonna pull over when I come back. I want

562
00:29:06,280 --> 00:29:07,800
Speaker 1: to know when they put the camera in the tool

563
00:29:09,120 --> 00:29:11,640
Speaker 1: because because I bet you the camera in the tool

564
00:29:11,720 --> 00:29:13,239
Speaker 1: kind of made it easier for you guys when you're

565
00:29:13,280 --> 00:29:15,480
Speaker 1: dealing with the body shop. So sit tight. I'm here

566
00:29:15,480 --> 00:29:17,320
Speaker 1: with Hugh Atkins of Opus IVS. We're just kind of

567
00:29:17,400 --> 00:29:19,560
Speaker 1: chatting about Opus scan tool and the technology and what

568
00:29:19,560 --> 00:29:21,560
Speaker 1: it brings to the marketplace. I'm running any in the

569
00:29:21,600 --> 00:29:30,920
Speaker 1: car doctor, I'll be back right after this. No go away, Hey, Hey, hey,

570
00:29:30,920 --> 00:29:32,560
Speaker 1: we're back, wanting any in the card doctor. I'm here

571
00:29:32,600 --> 00:29:35,440
Speaker 1: today with Hugh Atkins of Opus IVS. Hugh, when we

572
00:29:35,480 --> 00:29:38,400
Speaker 1: pulled away for that pause, we were talking. We were

573
00:29:38,440 --> 00:29:42,240
Speaker 1: getting deep into Opus and its capability and as recovering

574
00:29:42,240 --> 00:29:44,959
Speaker 1: the history and current capabilities of the tool. And then

575
00:29:45,040 --> 00:29:47,280
Speaker 1: we started talking body shops. And then I asked that

576
00:29:47,320 --> 00:29:50,240
Speaker 1: faithful question, where did the camera come into the tool?

577
00:29:50,600 --> 00:29:53,640
Speaker 1: Because I've got to thinking body shop world. Oh yeah,

578
00:29:53,680 --> 00:29:57,000
Speaker 1: the fenders bent in this direction, look right, and we

579
00:29:57,040 --> 00:29:59,320
Speaker 1: can we can now show the bend the broken harness.

580
00:30:00,480 --> 00:30:02,840
Speaker 1: You know, whose idea was it? Where did the camera

581
00:30:02,920 --> 00:30:05,520
Speaker 1: come from? And then does it help the body shops?

582
00:30:05,520 --> 00:30:09,880
Speaker 3: It has to write it helps body and vehicle repair shops.

583
00:30:10,480 --> 00:30:12,960
Speaker 3: And it is huge in body shops because they're setting

584
00:30:13,040 --> 00:30:15,920
Speaker 3: up like the eight s targets for example, and you're

585
00:30:15,920 --> 00:30:18,800
Speaker 3: working with people who aren't technicians ther mechanics, and they

586
00:30:18,840 --> 00:30:21,280
Speaker 3: don't do this every day. And certainly you know that

587
00:30:21,360 --> 00:30:23,600
Speaker 3: they go through one car after another, but not all

588
00:30:23,640 --> 00:30:26,560
Speaker 3: fours one day in all GMS and X. So yeah,

589
00:30:26,600 --> 00:30:28,720
Speaker 3: that camera is really important. And when the drive Pro

590
00:30:28,840 --> 00:30:33,040
Speaker 3: was originally designed, designed by I think basically three people.

591
00:30:33,120 --> 00:30:37,880
Speaker 3: There was Brian Herron and then there was Andrew Bentley

592
00:30:37,920 --> 00:30:43,840
Speaker 3: and then also Kevin Fitzpatrick. And you know, Kevin has

593
00:30:43,880 --> 00:30:47,800
Speaker 3: a you know, a long you know, he really was

594
00:30:47,880 --> 00:30:51,920
Speaker 3: Autologic USA, and he knows what his technicians need and

595
00:30:52,000 --> 00:30:54,440
Speaker 3: he knows, he knows, he knows what they need in

596
00:30:54,520 --> 00:30:58,200
Speaker 3: order to do a good job efficiently. And between those

597
00:30:58,240 --> 00:31:02,640
Speaker 3: three that was that that was putting the camera in

598
00:31:02,680 --> 00:31:06,280
Speaker 3: And I'm I gotta think it would be probably him

599
00:31:06,320 --> 00:31:07,000
Speaker 3: and him or Bryan.

600
00:31:07,480 --> 00:31:09,800
Speaker 1: You know, you just said the magic word. I think

601
00:31:09,880 --> 00:31:13,560
Speaker 1: it just struck me Opus to you know when you

602
00:31:13,600 --> 00:31:16,080
Speaker 1: first think about it, the Opus scan tool. It's not

603
00:31:16,200 --> 00:31:19,200
Speaker 1: really a scan tool, right, I mean it is, but

604
00:31:19,400 --> 00:31:22,600
Speaker 1: it's just a yeah, it's sort of a platform. It's

605
00:31:22,640 --> 00:31:25,680
Speaker 1: sort of an existence of you know, here's the capability

606
00:31:25,680 --> 00:31:28,360
Speaker 1: and what it can do. It can scan, it can program,

607
00:31:28,560 --> 00:31:31,560
Speaker 1: it can get us into OE software, it can problem solve,

608
00:31:31,800 --> 00:31:34,800
Speaker 1: but it's doing it. And you said the word efficiently, right.

609
00:31:34,960 --> 00:31:37,640
Speaker 1: I think if a repair shop out there was thinking

610
00:31:37,680 --> 00:31:40,120
Speaker 1: about this because obviously this isn't for the do it

611
00:31:40,120 --> 00:31:42,600
Speaker 1: yourself for in the weekend warrior. And you know the

612
00:31:42,640 --> 00:31:44,680
Speaker 1: purpose of our conversation today is we wanted to let

613
00:31:44,680 --> 00:31:47,000
Speaker 1: the repair shops know what's out there, but also to

614
00:31:47,080 --> 00:31:49,880
Speaker 1: let the listeners in general know that, you know, to

615
00:31:49,960 --> 00:31:52,240
Speaker 1: look for a shop that has this ability. It ends

616
00:31:52,280 --> 00:31:54,160
Speaker 1: the conversation of hey can you work on my car?

617
00:31:54,160 --> 00:31:56,200
Speaker 1: Do you have the right software. If you have one

618
00:31:56,200 --> 00:31:58,680
Speaker 1: of these, you've got the right software. It's as simple

619
00:31:58,720 --> 00:31:59,080
Speaker 1: as that.

620
00:32:00,040 --> 00:32:02,520
Speaker 3: It's kind of like time sharing these guys time right,

621
00:32:02,600 --> 00:32:05,880
Speaker 3: if it's bringing OE tools and services with them, okay,

622
00:32:05,960 --> 00:32:09,400
Speaker 3: but it's also about uh time sharing these guys who

623
00:32:09,440 --> 00:32:13,040
Speaker 3: are very highly talented and experienced, and I mean think

624
00:32:13,080 --> 00:32:15,720
Speaker 3: how hard it is too because they used to only

625
00:32:15,760 --> 00:32:17,640
Speaker 3: be in New York, right. New York has a lot

626
00:32:17,640 --> 00:32:19,480
Speaker 3: of people, so you got them to choose from. But

627
00:32:19,960 --> 00:32:22,880
Speaker 3: you have to have a guy who has experience, knows

628
00:32:22,920 --> 00:32:26,360
Speaker 3: the OE subsystems, right, you have you got to be

629
00:32:26,400 --> 00:32:28,440
Speaker 3: familiar with the cars and their breaking systems and blah

630
00:32:28,480 --> 00:32:31,800
Speaker 3: blah blah. For that that that OE. You have to

631
00:32:31,840 --> 00:32:34,520
Speaker 3: have your source of service information. You have to have

632
00:32:34,600 --> 00:32:38,320
Speaker 3: your knowledge and experience and you and you also have

633
00:32:38,400 --> 00:32:40,240
Speaker 3: to be able to talk to a customer as if

634
00:32:40,240 --> 00:32:43,200
Speaker 3: they were one and finding that magic combination. You know,

635
00:32:43,240 --> 00:32:45,320
Speaker 3: you can't go around and out tech the other tech

636
00:32:45,400 --> 00:32:49,560
Speaker 3: that's not nice. You have to you have that's a

637
00:32:49,560 --> 00:32:52,280
Speaker 3: pretty special guy. And when you find them, you have

638
00:32:52,320 --> 00:32:55,320
Speaker 3: to take care of them. And in order to scale

639
00:32:55,320 --> 00:32:57,120
Speaker 3: the different time zones, I mean, we've had to go

640
00:32:57,200 --> 00:32:58,120
Speaker 3: all over the place.

641
00:32:59,320 --> 00:32:59,520
Speaker 2: Uh.

642
00:32:59,680 --> 00:33:04,160
Speaker 3: You know. We we have Michigan, we have South North Carolina,

643
00:33:04,320 --> 00:33:08,560
Speaker 3: we have Comack, New York, and also California. And I'm

644
00:33:08,560 --> 00:33:10,960
Speaker 3: glad we're able to find the guys that we do

645
00:33:11,040 --> 00:33:11,880
Speaker 3: because they've been.

646
00:33:11,760 --> 00:33:12,800
Speaker 1: Excellent, right yeah.

647
00:33:12,840 --> 00:33:15,880
Speaker 3: I can support them well with a back end system yep.

648
00:33:16,000 --> 00:33:18,280
Speaker 1: Yeah, and you guys you give them the ability to

649
00:33:18,320 --> 00:33:18,720
Speaker 1: do that.

650
00:33:19,000 --> 00:33:19,200
Speaker 3: Here.

651
00:33:19,240 --> 00:33:21,440
Speaker 1: It's been an absolute pleasure today, sir. I'm sure there's

652
00:33:21,480 --> 00:33:24,160
Speaker 1: more conversations in our future because I'm sure Opus is

653
00:33:24,160 --> 00:33:27,360
Speaker 1: going to continue to evolve and define the industry. If

654
00:33:27,400 --> 00:33:29,880
Speaker 1: a listener is out there, repair shop is out there,

655
00:33:29,920 --> 00:33:32,200
Speaker 1: they want more information. What's the website?

656
00:33:33,280 --> 00:33:37,120
Speaker 3: The website is www opusivs dot com.

657
00:33:37,160 --> 00:33:39,520
Speaker 1: Perfect cool beings here. We'll talk again, sir. Thanks for

658
00:33:39,560 --> 00:33:41,480
Speaker 1: the time. We appreciate it. You have a great rest

659
00:33:41,480 --> 00:33:44,000
Speaker 1: of the weekend, you too, Thanks a lot.

660
00:33:44,080 --> 00:33:46,000
Speaker 3: I appreciate it all. It's a lot of fun.

661
00:33:46,040 --> 00:33:47,840
Speaker 1: You're very welcome, sir. Be well, I'm running any of

662
00:33:47,880 --> 00:33:49,360
Speaker 1: the car doctor. I'll be back right after this.

663
00:33:49,400 --> 00:34:00,280
Speaker 6: Don't go away.

664
00:34:01,480 --> 00:34:03,680
Speaker 1: Hey, hey, well, the heck an of needing the card doctor.

665
00:34:03,720 --> 00:34:06,320
Speaker 1: I want to once again thank our special guest this hour,

666
00:34:06,480 --> 00:34:11,160
Speaker 1: Hugh Atkins of Opus IVS and all his information. He

667
00:34:11,239 --> 00:34:13,080
Speaker 1: is a fountain of information. There's a lot of stuff

668
00:34:13,080 --> 00:34:16,040
Speaker 1: in his head about just you know, beyond even the

669
00:34:16,040 --> 00:34:18,200
Speaker 1: development of the scan tool and where Opus came from,

670
00:34:18,280 --> 00:34:20,719
Speaker 1: and you know what it's doing to the industry. There's

671
00:34:20,840 --> 00:34:23,080
Speaker 1: there's a guy that's been in the industry thirty five

672
00:34:23,160 --> 00:34:25,759
Speaker 1: plus years. I think he once said to me, So

673
00:34:26,080 --> 00:34:28,160
Speaker 1: there's an awful lot of stuff there and just a

674
00:34:28,200 --> 00:34:30,080
Speaker 1: pleasure to sit down and talk with someone like that.

675
00:34:30,320 --> 00:34:31,759
Speaker 1: I hope you got something out of it. You know,

676
00:34:32,120 --> 00:34:35,400
Speaker 1: understand that Opus IVS is here to help fix cars.

677
00:34:35,640 --> 00:34:38,160
Speaker 1: That's what it does. And it's the idea of putting

678
00:34:38,239 --> 00:34:41,280
Speaker 1: somebody at your elbow to give you good diagnostic information

679
00:34:41,320 --> 00:34:44,040
Speaker 1: and the ability to go in and scan with OE

680
00:34:44,120 --> 00:34:47,120
Speaker 1: level scan tool technology because sometimes that's flat out what

681
00:34:47,160 --> 00:34:49,600
Speaker 1: you need. Maybe not every time, but you do need it.

682
00:34:49,640 --> 00:34:52,120
Speaker 1: There's gonna be those moments where nothing's gonna work better

683
00:34:52,160 --> 00:34:54,760
Speaker 1: than an OE scan tool, and that's what Opus does.

684
00:34:55,120 --> 00:34:57,200
Speaker 1: I can always tell you that, you know some of

685
00:34:57,200 --> 00:34:59,520
Speaker 1: these stories that you hear from the bay, well they're

686
00:34:59,560 --> 00:35:01,400
Speaker 1: not story is they're real. These are the things that

687
00:35:01,480 --> 00:35:03,640
Speaker 1: happened to me in the Bay, and some of the

688
00:35:03,719 --> 00:35:05,440
Speaker 1: things I have to go through to solve the problems

689
00:35:05,440 --> 00:35:08,960
Speaker 1: of today's cars, and I'm looking forward to to tomorrow's cars,

690
00:35:09,000 --> 00:35:11,160
Speaker 1: so we'll be here to do that till the next

691
00:35:11,200 --> 00:35:12,640
Speaker 1: time I'm run an ad in the card, I can

692
00:35:12,680 --> 00:35:15,440
Speaker 1: reminding each and every one of you. Good mechanics aren't expensive,

693
00:35:15,480 --> 00:35:16,239
Speaker 1: They're priceless.

694
00:35:16,440 --> 00:35:35,880
Speaker 4: See