WEBVTT - Episode 5: Answering the Call

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<v Speaker 1>This is on the Job. This season, we're speaking with

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<v Speaker 1>folks who are finding their professional stride in a tumultuous

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<v Speaker 1>job market and learning how to double down on their

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<v Speaker 1>skills and their experience to overcome challenges. We'll bring you

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<v Speaker 1>inspiring stories of people making themselves essential, an important skill

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<v Speaker 1>set in any economy. Among all professionals that keep working

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<v Speaker 1>throughout the COVID nineteen crisis, none may be as widely

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<v Speaker 1>commended as those who work in the medical field. In

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<v Speaker 1>places hit hard like Manhattan, the city erupts every night

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<v Speaker 1>in applause at seven pm, showing gratitude for the work

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<v Speaker 1>of health professionals. Well, that applause echoes throughout the rural

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<v Speaker 1>areas of the country as well, where medical workers like

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<v Speaker 1>EMT stay busy serving their communities and adapting to changing times.

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<v Speaker 1>If you call nine one one after you take a fall,

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<v Speaker 1>or maybe you see someone having trouble breathing, the people

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<v Speaker 1>who show up in the ambulance are emergency medical technicians EMTs,

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<v Speaker 1>and if you're an EMT in the city of Rutland, Vermont,

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<v Speaker 1>you can expect those calls to start rolling in the

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<v Speaker 1>moment your eight am shift starts. When the emergency line rings.

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<v Speaker 1>It's a distinctive bell and a loud buzzer. It'll wake

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<v Speaker 1>the dead, and that's what it's intended to do. It's

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<v Speaker 1>very loud and very obnoxious. This is Kyle Robillard. He's

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<v Speaker 1>thirty two and he's an advanced EMT at Regional Ambulance

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<v Speaker 1>in Rutland, Vermont. One of the busiest ambulance services in

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<v Speaker 1>the state of Vermont, and it's not uncommon for the

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<v Speaker 1>department in a twenty four hour period to run over

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<v Speaker 1>thirty calls for service. The calls can be for anything

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<v Speaker 1>car accidents, helping an elderly person who's fallen down, cardiac arrests.

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<v Speaker 1>Kyle says he has people call even if they have

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<v Speaker 1>a bloody nose, So you don't know what's coming when

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<v Speaker 1>you're working at the amblets, but you know something is coming.

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<v Speaker 1>Regional Ambulance is a building right next to the local

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<v Speaker 1>hospital that's got a long garage with seven ambulances at

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<v Speaker 1>the ready, and when the alarm goes off, a dispatcher

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<v Speaker 1>in the office picks up and that call blares over

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<v Speaker 1>an intercom system throughout the building telling us where, when

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<v Speaker 1>and why the need of service. So you can start

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<v Speaker 1>to get a sense of what the call is. The

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<v Speaker 1>EMTs go out in pairs, so Kyle and his partner

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<v Speaker 1>will hear what the call is and judge what they

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<v Speaker 1>need to go on scene. And if they know that

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<v Speaker 1>it isn't as serious, they'll know that they don't have

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<v Speaker 1>to blow through traffic to get there. But if it's

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<v Speaker 1>something like a heart attack, they move quick. So we'll

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<v Speaker 1>get out to the ambulance, we'll get in, we'll sign

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<v Speaker 1>on where the hospital, let them know what we're going

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<v Speaker 1>to because it's important. I'll let the hospital know like

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<v Speaker 1>what to expect, especially if it's a significant incident. They

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<v Speaker 1>want to start to prepare rooms in space and have

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<v Speaker 1>resources available. Each EMT is trained to drive the ambulance,

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<v Speaker 1>so they'll decide who's driving and who's in the back

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<v Speaker 1>with the patient. Sometimes the call severe enough, we're both

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<v Speaker 1>in the back and we call in another crew to

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<v Speaker 1>drive for us. If it's an easy call like a nosebleed,

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<v Speaker 1>if my partner is a basic MT, I'll let them

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<v Speaker 1>take the call in and if it's something that requires

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<v Speaker 1>a little more care, I step in so it's it's situational.

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<v Speaker 1>They also do a lot of transfers. So if a

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<v Speaker 1>patient can't get what they need at the Rutland Hospital,

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<v Speaker 1>Kyle's team might bring them to nearby Dartmouth or Boston.

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<v Speaker 1>He's even gone as far as Buffalo, New York, an

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<v Speaker 1>eight hour drive. Regardless of what the call is. As

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<v Speaker 1>soon as you clock in, being an EMT keeps you

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<v Speaker 1>on your toes three years into the job. That's why

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<v Speaker 1>Kyle likes it. Somebody who's been doing this for over

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<v Speaker 1>twenty years, who's been to hundreds of thousands of calls,

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<v Speaker 1>probably wouldn't mind a slower day, and you can't blame

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<v Speaker 1>him either. You know, a career of service, you're going

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<v Speaker 1>to see a lot of stuff. But right now, I

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<v Speaker 1>love going to work. I love putting on the uniform

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<v Speaker 1>and tackling whatever comes down the pipeline. And at the

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<v Speaker 1>end of the day you're probably physically exhausted, but you

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<v Speaker 1>can look back your day and say, did something today,

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<v Speaker 1>Oh yeah, yep. There's never a day where I left

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<v Speaker 1>and I'm like, oh man, and he didn't get much

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<v Speaker 1>accomplished here. Being an MT is actually Kyle's part time job.

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<v Speaker 1>Full time, he's also a fighter here in Rutland, where

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<v Speaker 1>he was born. And raised. In a senior year of

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<v Speaker 1>high school, a front of his started volunteering at a

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<v Speaker 1>fire department nearby, and it was the first time Kyle

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<v Speaker 1>had heard that was an option at eighteen. My father

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<v Speaker 1>was a fireman at the time and my uncle was

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<v Speaker 1>also a fireman. One time at dinner, I approached my

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<v Speaker 1>dad about the thought of joining the volunteer department. His

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<v Speaker 1>dad totally supported it. So Kyle went into the family business,

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<v Speaker 1>which is really not uncommon for firefighters a lot of

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<v Speaker 1>people in Rutland. It's a generational family thing, but in

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<v Speaker 1>every fire department across the country you'll see sons stepping

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<v Speaker 1>in after their fathers or their mothers and daughters doing

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<v Speaker 1>the same thing. So he started going in once a

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<v Speaker 1>week in training. Soon he was answering a pager he

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<v Speaker 1>carried everywhere and going into calls with a department. One time,

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<v Speaker 1>jumping up from dinner at a restaurant when he was

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<v Speaker 1>nineteen to respond to a raging fire. His dad said,

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<v Speaker 1>was a fire you might see every thirty years. Yeah,

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<v Speaker 1>my heart was in my throat. I didn't really know

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<v Speaker 1>what to expect. I remember seeing the huge glow and

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<v Speaker 1>the sky and just being like, holy ship. Just before

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<v Speaker 1>you know it, twelve hours has gone past. You're tired,

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<v Speaker 1>and you're soaking wet, you're hungry, But in a blink

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<v Speaker 1>of an eye of the twelve hours has gone and

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<v Speaker 1>you've been at that fire the whole time. After high school,

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<v Speaker 1>he went to college and got his degree in sports medicine.

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<v Speaker 1>While he was still working as a firefighter part time.

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<v Speaker 1>In college, he was learning a lot about injury mitigation

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<v Speaker 1>and physical rehab and he saw how much that could

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<v Speaker 1>apply to his work as an emergency responder. And then

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<v Speaker 1>there was a EMT class being offered in Rutland in

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<v Speaker 1>the evenings and it worked with my schedule really well.

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<v Speaker 1>He thought, this will be great training to have. It

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<v Speaker 1>ties into firefighting, it ties into his work as an

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<v Speaker 1>athletic trainer. This seems like too much work. But are

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<v Speaker 1>you doing any of that as well on the side. Yeah.

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<v Speaker 1>The last three winters, I was traveling with the United

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<v Speaker 1>States Junior loose team. Wow. Yeah, that was an unbelievable experience.

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<v Speaker 1>I was able to travel Europe with a loose team

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<v Speaker 1>and practice sports medicine. It was unbelievable. That's all. You're

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<v Speaker 1>working a lot, are you a workaholic? Yeah, to a fault.

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<v Speaker 1>It's partially by nature. I think the fire department job

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<v Speaker 1>because our schedule is we work twenty four hours, then

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<v Speaker 1>we have forty eight hours off. We tend to fill

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<v Speaker 1>that void productively. There was a time where I was

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<v Speaker 1>mismanaging my time very poorly. I've had to make some

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<v Speaker 1>changes in like adjust my work schedule, so I'm not

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<v Speaker 1>working all the time. Kyle's dad was the same way,

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<v Speaker 1>always had another job. So three years ago it wasn't

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<v Speaker 1>all out of the question that Kyle would pick up

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<v Speaker 1>a second line of work, especially how complimentary the skill

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<v Speaker 1>sets are. We very much run a lot of calls

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<v Speaker 1>with the EMS department and vice versa, so it was

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<v Speaker 1>a very natural transition to slide into doing that job

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<v Speaker 1>as well. Over the last fifteen years wearing all these hats,

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<v Speaker 1>Kyle's got a pretty impressive skill set. He's got plenty

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<v Speaker 1>of room for upward mobility, and more importantly, he really

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<v Speaker 1>cares about his job. He's a guy you want showing

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<v Speaker 1>up when you call nine one one. But in twenty twenty,

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<v Speaker 1>the calls that Kyle gets is an emt shedlight on

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<v Speaker 1>some of the harsh realities of rural America. And when

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<v Speaker 1>you work in the place you grow up. A lot

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<v Speaker 1>of those calls hit home. Talking to some of my

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<v Speaker 1>bosses who were paramedics back in the eighties, you know

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<v Speaker 1>they were doing a lot of the normal stuff you

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<v Speaker 1>would think cardiac arressen motor vehicle accidents to job description

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<v Speaker 1>has definitely shifted. More on Kyle's story after the break.

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<v Speaker 1>A strong work ethic takes pride in a job well done,

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<v Speaker 1>sweats over the details. This is you. But to get

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<v Speaker 1>an honest day's work, you need a response. You need

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<v Speaker 1>a callback. You need a job. Express Employment Professionals can

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<v Speaker 1>help because we understand what it takes to get a job.

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<v Speaker 1>It takes more than just online searches to land the job.

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<v Speaker 1>It takes someone who will identify your talents, a person

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<v Speaker 1>invested in your success. At Express, we can even complete

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<v Speaker 1>your application with you over the phone, will prepare you

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<v Speaker 1>for interviews, and will connect you to the right company. Plus,

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<v Speaker 1>we'll never charge a fee to find you a job.

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<v Speaker 1>At Express, we could put you to work with companies

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<v Speaker 1>of all sizes and industries, from the production floor to

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<v Speaker 1>the front office. Express Nose Jobs, get to No Express.

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<v Speaker 1>Find your location at expresspros dot com. Or on the

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<v Speaker 1>Express Jobs app. In twenty fourteen, an article ran in

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<v Speaker 1>The New York Times. It was titled a Call to

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<v Speaker 1>Arms on a Vermont heroin Epidemic. The article focused on Rutland,

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<v Speaker 1>where Kyle's from and where he's now an EMT. In

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<v Speaker 1>the last few decades, heroin found its way to rural

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<v Speaker 1>areas all over the country, and Rutland got hit hard.

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<v Speaker 1>When I was a kid, I always saw heroin and

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<v Speaker 1>drugs of the similar nature were big city drugs. That's

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<v Speaker 1>not up here. I felt insulated to it. Just it's everywhere.

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<v Speaker 1>I've never seen anything like it. There's a lot of

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<v Speaker 1>prescription pill abuse too, something that really wasn't as prominent

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<v Speaker 1>even thirty years ago. And the thing with people who

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<v Speaker 1>tend to abuse drugs like that, they do it over

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<v Speaker 1>and over again, So you have a lot of repeat calls. Yeah,

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<v Speaker 1>a lot of people we know on a first name basis.

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<v Speaker 1>In places like this, where people live a little farther

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<v Speaker 1>apart than they do in cities, it's less densely populated,

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<v Speaker 1>the problem can be hard to see. When that New

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<v Speaker 1>York Times article came out, a lot of people here

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<v Speaker 1>were shocked. They didn't know that an epidemic was happening

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<v Speaker 1>right where they lived. It's far more widespread than you think.

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<v Speaker 1>I'm sure you know somebody. One of my close friends.

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<v Speaker 1>He and I shared the same birthday. He was born

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<v Speaker 1>two minutes ahead of me. He passed away this winter

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<v Speaker 1>from an overdose. Yep, you know it's awful. Kyle's right,

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<v Speaker 1>I do know someone, one of my best friends growing up.

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<v Speaker 1>The great thing about living in a small town is

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<v Speaker 1>everyone knows everyone. There's a real sense of community. But

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<v Speaker 1>when something happens to someone in that community, they can

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<v Speaker 1>make it that much harder. Because Kyle's lived in Rutland

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<v Speaker 1>all his life, he knows that when a call comes in,

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<v Speaker 1>there's a good chance that he'll know who he's going

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<v Speaker 1>to help. Remember when I talked about I was bad

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<v Speaker 1>at time management and I wear a lot of hats. Well,

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<v Speaker 1>I was doing perpetry. Also sure one of our coworkers

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<v Speaker 1>was a heroin addict. I would have to bring him

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<v Speaker 1>to the methodone clinic before going to the job site

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<v Speaker 1>in the morning. Then one day, while he was working

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<v Speaker 1>at the firehouse, he got a call to respond to

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<v Speaker 1>an overdose. The address sounded really familiar, and I was like,

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<v Speaker 1>please don't be this person's house. Please, don't be this

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<v Speaker 1>person's house. We drove by his apartment, I was like,

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<v Speaker 1>thank God. But then we pull up to this other apartment.

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<v Speaker 1>I see this individual's outside the door, and I'm like, oh,

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<v Speaker 1>he was inside unconscious. They did chest compressions on him,

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<v Speaker 1>and they gave him Narcan, which is a nasal spray

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<v Speaker 1>that can help reverse an opioid overdose. After that, he

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<v Speaker 1>woke up. He was alive, incoherent, but it was my coworker.

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<v Speaker 1>But two days later he was back at the job

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<v Speaker 1>site like nothing happened. We didn't speak of it, you know. Really, yep,

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<v Speaker 1>that's one of the things I fear is going to

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<v Speaker 1>an overdose or somebody I know. I asked Kyle if

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<v Speaker 1>calls like that way on him, if the things he

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<v Speaker 1>seized on the job as an EMT overshadowed the reasons

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<v Speaker 1>he got into it. Try not to think that way.

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<v Speaker 1>I don't want to become jaded. I just my goals

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<v Speaker 1>when I go to work are to make my partner's

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<v Speaker 1>life easier, try and help as many people as I'm

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<v Speaker 1>called upon to help, and then try and make the

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<v Speaker 1>station a little bit cleaner, a little bit nicer than

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<v Speaker 1>when I found it. If I can do those three things,

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<v Speaker 1>I've had a good shift. Do you like your job

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<v Speaker 1>as an em Yeah, I like it a lot. The

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<v Speaker 1>shifts fly by, I look at the quack, I'm like,

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<v Speaker 1>oh man, I've only got it. Like an hour left.

0:12:22.120 --> 0:12:25.640
<v Speaker 1>Is very rewarding work and never leave feeling deflated like

0:12:25.679 --> 0:12:28.200
<v Speaker 1>I didn't do anything. What would you say to someone

0:12:28.200 --> 0:12:31.319
<v Speaker 1>who's interested in becoming an EMT, I'd say, if you

0:12:31.440 --> 0:12:34.320
<v Speaker 1>like a challenge, if you like continually learning, and if

0:12:34.320 --> 0:12:38.600
<v Speaker 1>you like being busy, it's a great career opportunity. Starting

0:12:38.640 --> 0:12:41.960
<v Speaker 1>from this career. You can become a physician assistant. You

0:12:42.000 --> 0:12:44.280
<v Speaker 1>can become a flight medic. You know, you can take

0:12:44.320 --> 0:12:49.840
<v Speaker 1>this education wherever you want to, which is awesome. When

0:12:49.840 --> 0:12:51.800
<v Speaker 1>I ask Kyle what his favorite part of the job is,

0:12:52.080 --> 0:12:55.440
<v Speaker 1>he says he loves working with the elderly population. He

0:12:55.480 --> 0:12:57.960
<v Speaker 1>says that they show a lot of gratitude. He especially

0:12:58.080 --> 0:13:00.760
<v Speaker 1>likes those longer transfers. They'll do something times from hospital

0:13:00.840 --> 0:13:04.000
<v Speaker 1>to hospital, for going to Burlington which is in an

0:13:04.000 --> 0:13:06.800
<v Speaker 1>hour and forty five to two hours away and dart Mets,

0:13:06.800 --> 0:13:09.439
<v Speaker 1>which is over an hour. You can either spend a

0:13:09.520 --> 0:13:11.480
<v Speaker 1>time with your nose in the computer right in your report.

0:13:11.640 --> 0:13:13.520
<v Speaker 1>You can get to know the person you know in

0:13:13.559 --> 0:13:15.520
<v Speaker 1>the back seat with you, and sometimes they have pretty

0:13:15.520 --> 0:13:19.000
<v Speaker 1>incredible stories. In a lot of cases he helps out

0:13:19.040 --> 0:13:22.160
<v Speaker 1>those same elderly people multiple times. They get to know

0:13:22.200 --> 0:13:24.520
<v Speaker 1>each other by name. And that's the other side of

0:13:24.520 --> 0:13:27.040
<v Speaker 1>this work and doing it in a small town. You

0:13:27.160 --> 0:13:30.199
<v Speaker 1>get to be the person that someone trusts they'll see

0:13:30.280 --> 0:13:33.120
<v Speaker 1>when they ask for help. You're doing your job, but

0:13:33.559 --> 0:13:37.840
<v Speaker 1>you're not just a uniform. I think sometimes in this

0:13:37.960 --> 0:13:41.560
<v Speaker 1>profession and others similar to it, you forget you're dealing

0:13:41.640 --> 0:13:45.760
<v Speaker 1>with people not too dissimilar from yourself. So anytime I'm

0:13:45.840 --> 0:13:48.040
<v Speaker 1>in the back seat, I like to talk to them,

0:13:48.080 --> 0:13:50.400
<v Speaker 1>get a little bit of their backstory and get to

0:13:50.440 --> 0:13:52.640
<v Speaker 1>know them by name, you know, talk to them like

0:13:52.679 --> 0:13:54.520
<v Speaker 1>I'd be talking to my brother, or like I'm talking

0:13:54.559 --> 0:13:56.920
<v Speaker 1>to you right now. You can have a great conversation

0:13:56.960 --> 0:14:00.400
<v Speaker 1>with somebody, and I think that goes I think that

0:14:00.440 --> 0:14:10.839
<v Speaker 1>goes a long way with people. For On the Job,

0:14:11.080 --> 0:14:22.520
<v Speaker 1>I'm Otis Gray. Thanks for listening to On the Job,

0:14:22.720 --> 0:14:26.120
<v Speaker 1>brought to you by Express Employment Professionals. This season of

0:14:26.160 --> 0:14:29.120
<v Speaker 1>On the Job is produced by Audiation and Red Seat Ventures.

0:14:29.520 --> 0:14:32.280
<v Speaker 1>The episodes are written and produced by me Otis Gray.

0:14:32.760 --> 0:14:36.160
<v Speaker 1>Our executive producer is Sandy Smallens. The show is mixed

0:14:36.160 --> 0:14:39.640
<v Speaker 1>by Matt Noble for Audiation Studios at The Loft in Bronxville,

0:14:39.680 --> 0:14:43.640
<v Speaker 1>New York. Music by Blue Dost Sessions. Find us on

0:14:43.720 --> 0:14:46.640
<v Speaker 1>iHeartRadio and Apple Podcasts. If you liked what you heard,

0:14:46.840 --> 0:14:49.640
<v Speaker 1>please consider rating and reviewing the show on Apple Podcasts

0:14:49.760 --> 0:14:52.360
<v Speaker 1>or wherever you listen. We'll see you next time. For

0:14:52.480 --> 0:14:55.800
<v Speaker 1>more inspiring stories about making yourself essential as you discover

0:14:55.880 --> 0:15:03.560
<v Speaker 1>your life's work, Audiation