1 00:00:00,040 --> 00:00:10,960 Speaker 1: It's another jubil phone frame. Hello. Well, hello, this is 2 00:00:10,960 --> 00:00:14,160 Speaker 1: Thomas Stibidoux calling from road side Assistance, letting you know 3 00:00:14,200 --> 00:00:16,799 Speaker 1: we are on our way. Hoole tight, We'll be right there. 4 00:00:17,120 --> 00:00:22,000 Speaker 1: Trying not to panic. Thank you. Is this Jennifer? All right? Yeah? No, 5 00:00:22,120 --> 00:00:25,119 Speaker 1: this is this is Jenny. Who is this? Hello? My 6 00:00:25,239 --> 00:00:27,520 Speaker 1: name is Thomas Stibidoux. Just want to let you know 7 00:00:27,640 --> 00:00:29,960 Speaker 1: everything is okay. Just wait with the car and we 8 00:00:29,960 --> 00:00:32,760 Speaker 1: will be right there shortly. It sounds like you've had 9 00:00:32,800 --> 00:00:34,680 Speaker 1: some trouble on side of the road and we are 10 00:00:34,720 --> 00:00:36,319 Speaker 1: just headed out to get you right now, so don't 11 00:00:36,360 --> 00:00:42,440 Speaker 1: worry about the thing. Well, no, I I didn't need you. 12 00:00:42,520 --> 00:00:45,199 Speaker 1: I needed you guys a while back. I know that. 13 00:00:45,280 --> 00:00:47,159 Speaker 1: I am so sorry. It took us a little bit 14 00:00:47,200 --> 00:00:50,040 Speaker 1: to get you picked up, but phone call finally got 15 00:00:50,080 --> 00:00:51,839 Speaker 1: ratted to me and I have a tow truck on 16 00:00:51,920 --> 00:00:53,720 Speaker 1: the way out there to help you out. He knows 17 00:00:53,760 --> 00:00:55,440 Speaker 1: something too about mechanics as well. I might be able 18 00:00:55,480 --> 00:00:56,760 Speaker 1: to get your started on side of the road. You'll 19 00:00:56,800 --> 00:00:59,279 Speaker 1: be on your way no time. What do you mean 20 00:00:59,360 --> 00:01:02,680 Speaker 1: you guys are I mean I don't need you anymore. 21 00:01:03,000 --> 00:01:05,360 Speaker 1: You guys left me out there for eight hours. What 22 00:01:05,400 --> 00:01:07,800 Speaker 1: the fuck are you doing calling me now? Oh my heavens, 23 00:01:07,800 --> 00:01:09,480 Speaker 1: you've been waiting out there on side the road for 24 00:01:09,520 --> 00:01:14,120 Speaker 1: eight hours. Well that is unacceptable. No, no, I didn't. 25 00:01:14,600 --> 00:01:17,800 Speaker 1: I was waiting for eight hours. Okay, so you walk 26 00:01:17,920 --> 00:01:20,440 Speaker 1: somewhere else, but that's still not acceptable. I'm going to 27 00:01:20,520 --> 00:01:22,399 Speaker 1: talk to somebody about that, and I'll tell you what 28 00:01:22,440 --> 00:01:23,880 Speaker 1: that toe true. Driv him a calm right now and 29 00:01:23,920 --> 00:01:26,360 Speaker 1: make sure he speaks extra quick to get you, because 30 00:01:26,360 --> 00:01:29,080 Speaker 1: that is just wait. No, no no, no, no, no, no, no. 31 00:01:29,160 --> 00:01:31,240 Speaker 1: I don't need a tow truck. I already told you. 32 00:01:31,400 --> 00:01:33,280 Speaker 1: Yes you do, figure, yes you do. If you broke 33 00:01:33,319 --> 00:01:34,480 Speaker 1: down on the side of the road, you need a 34 00:01:34,480 --> 00:01:36,040 Speaker 1: tow truck. What are you gonna do? Just leave a 35 00:01:36,080 --> 00:01:38,759 Speaker 1: card there for not getting it? You're not getting it. 36 00:01:38,800 --> 00:01:41,920 Speaker 1: I called you guys days ago, and I waited for 37 00:01:42,000 --> 00:01:45,000 Speaker 1: eight hours. I had to figure out everything on my own, 38 00:01:45,040 --> 00:01:47,040 Speaker 1: and you guys, you guys don't even care, and you're 39 00:01:47,040 --> 00:01:48,960 Speaker 1: calling you back a couple of these layers. Well, now, okay, 40 00:01:48,960 --> 00:01:51,840 Speaker 1: so I think that is a little bit unfair. We 41 00:01:51,880 --> 00:01:54,840 Speaker 1: absolutely care about a little bit unfair, Yes, a little 42 00:01:54,840 --> 00:01:57,600 Speaker 1: bit unfair. Well, yes, I think you made a comment 43 00:01:57,600 --> 00:02:00,520 Speaker 1: about us not caring about you or not have quality 44 00:02:00,560 --> 00:02:03,520 Speaker 1: customer service. And I take that almost kind of personally 45 00:02:03,560 --> 00:02:05,680 Speaker 1: because I love working for this company. I think we 46 00:02:05,760 --> 00:02:11,120 Speaker 1: do a great job. And I don't know why I 47 00:02:11,160 --> 00:02:14,800 Speaker 1: don't need you guys anymore. You left me stranded out 48 00:02:14,880 --> 00:02:20,000 Speaker 1: on the highway. Do you hear me, your roadside assistant? Yes, 49 00:02:20,040 --> 00:02:21,880 Speaker 1: I do, but I am not on the road anymore. 50 00:02:21,919 --> 00:02:24,240 Speaker 1: I had to take care of my own. Okay, you 51 00:02:24,240 --> 00:02:27,280 Speaker 1: guys weren't I think I now, I think I'm understanding 52 00:02:27,320 --> 00:02:29,959 Speaker 1: what you're saying. What you're saying is that you called 53 00:02:30,120 --> 00:02:32,320 Speaker 1: to have roadside assistance because you called broke down. But 54 00:02:32,360 --> 00:02:33,800 Speaker 1: that was a couple of days ago. You had to 55 00:02:33,800 --> 00:02:36,080 Speaker 1: wait eight hours, you weren't helped. And now I'm calling 56 00:02:36,080 --> 00:02:37,720 Speaker 1: you because I just sent out a tow truck to 57 00:02:37,720 --> 00:02:40,120 Speaker 1: come get you. But you're not there anymore, because that 58 00:02:40,160 --> 00:02:41,480 Speaker 1: was a couple of days ago, and that's why you 59 00:02:41,600 --> 00:02:44,120 Speaker 1: little upset, a little perturbed. I'm guessing you want to 60 00:02:44,120 --> 00:02:48,680 Speaker 1: cancel the toe truck. Yes, cancel that. I don't need it. No, 61 00:02:49,080 --> 00:02:51,360 Speaker 1: I do not need I do not need that tow truck. 62 00:02:51,520 --> 00:02:53,520 Speaker 1: I will cancel the toe truck, and I do have 63 00:02:53,560 --> 00:02:55,320 Speaker 1: to let you know for canceling that toe truck is 64 00:02:55,320 --> 00:02:57,440 Speaker 1: going to be a four hundred and seventy five dollars charge. 65 00:02:57,800 --> 00:02:59,600 Speaker 1: So I'm gonna go ahead and just wait. No, no, 66 00:03:00,280 --> 00:03:02,800 Speaker 1: what did you just say? What did you just say? 67 00:03:02,960 --> 00:03:04,320 Speaker 1: I said, that's going to be a four and a 68 00:03:04,360 --> 00:03:06,639 Speaker 1: sighty five dollars charge for a cancelation since we Alreay 69 00:03:06,680 --> 00:03:09,280 Speaker 1: sent the truck out. No no, no, no, no, no no no. 70 00:03:09,560 --> 00:03:12,160 Speaker 1: I am not going to pay any money at all, 71 00:03:12,320 --> 00:03:15,799 Speaker 1: not one guy. Well, you're not gonna pay one. You 72 00:03:15,800 --> 00:03:19,400 Speaker 1: can pay four and a seventy five dollars. No, you 73 00:03:19,400 --> 00:03:21,239 Speaker 1: know what I need. Let me talk to one of 74 00:03:21,280 --> 00:03:23,760 Speaker 1: your supervisors. Let me talk to one of your supervisors. 75 00:03:23,840 --> 00:03:25,720 Speaker 1: Right now. I can let you talk to one of 76 00:03:25,760 --> 00:03:27,840 Speaker 1: my supervisors. But if I do that, and would you 77 00:03:27,840 --> 00:03:30,800 Speaker 1: mind taking a real quick customer satisfaction survey for me before, 78 00:03:30,960 --> 00:03:33,079 Speaker 1: because that means a lot to me. Please, I would 79 00:03:33,200 --> 00:03:35,400 Speaker 1: love to tell them how much of an idiot you are. Okay, Well, 80 00:03:35,400 --> 00:03:36,520 Speaker 1: I would love to tell you this is a prank 81 00:03:36,520 --> 00:03:37,720 Speaker 1: phone call. I would love to tell you it's prank 82 00:03:37,760 --> 00:03:39,200 Speaker 1: poone call. I would love to tell you sprank POC call. 83 00:03:39,480 --> 00:03:42,240 Speaker 1: So I'm just gonna do that you need what, I'm 84 00:03:42,280 --> 00:03:44,160 Speaker 1: just gonna tell you it's a prank phone call. That's 85 00:03:44,160 --> 00:03:46,960 Speaker 1: why I said, because this is actually Jewel from the 86 00:03:47,000 --> 00:03:49,280 Speaker 1: Jewel Show doing a phone prank on you and your 87 00:03:49,280 --> 00:03:56,080 Speaker 1: boyfriend Jeremy set you up. You said that that you 88 00:03:56,160 --> 00:03:58,920 Speaker 1: guys broke down the other day and roadside assistance wouldn't 89 00:03:58,920 --> 00:04:00,400 Speaker 1: help you out, so you thought to be funny if 90 00:04:00,400 --> 00:04:02,119 Speaker 1: they called a few days late to help you out. 91 00:04:04,360 --> 00:04:10,360 Speaker 1: I'm gonna wake up every morning with stubile phone breaks.