1
00:00:00,080 --> 00:00:03,040
Speaker 1: Today, we call a guy who is very skeptical about

2
00:00:03,200 --> 00:00:06,920
Speaker 1: auto mechanics. Oh yeah, he does not trust them and

3
00:00:07,080 --> 00:00:11,120
Speaker 1: is convinced he was scammed before even changed auto shops

4
00:00:11,200 --> 00:00:14,480
Speaker 1: after that happened. So, of course his girlfriend's very aware

5
00:00:14,520 --> 00:00:17,760
Speaker 1: of his auto fears, which is why the second he

6
00:00:17,800 --> 00:00:21,200
Speaker 1: brought his car in for routine maintenance, she reached out

7
00:00:21,239 --> 00:00:24,759
Speaker 1: to us and said, get them sucking your phone tap

8
00:00:25,040 --> 00:00:28,840
Speaker 1: right now?

9
00:00:30,600 --> 00:00:30,880
Speaker 2: Yellow?

10
00:00:31,720 --> 00:00:37,400
Speaker 1: Hi, Dustin? Yeah, hey Dustin, this is Tony from Stauta Repair.

11
00:00:37,640 --> 00:00:38,440
Speaker 1: How you doing today?

12
00:00:38,760 --> 00:00:39,000
Speaker 3: Yeah?

13
00:00:39,040 --> 00:00:39,520
Speaker 2: Pretty good?

14
00:00:40,080 --> 00:00:41,720
Speaker 1: Great, So I just wanted to give you a quick

15
00:00:41,760 --> 00:00:44,839
Speaker 1: update on your vehicle here because during the inspection I

16
00:00:44,920 --> 00:00:49,000
Speaker 1: noticed that your windshield wipers were on their last legs there,

17
00:00:49,800 --> 00:00:52,519
Speaker 1: uh huh, looking pretty ratty. So I went ahead just

18
00:00:52,560 --> 00:00:53,479
Speaker 1: replaced those for you.

19
00:00:54,960 --> 00:00:57,480
Speaker 2: Okay, you just replaced them.

20
00:00:57,640 --> 00:00:59,640
Speaker 1: Yeah, and look, best part about it is the ones

21
00:00:59,680 --> 00:01:03,920
Speaker 1: that you needed were actually discounted four dollars, that's it,

22
00:01:04,120 --> 00:01:05,720
Speaker 1: So normally they're triple that.

23
00:01:06,640 --> 00:01:07,399
Speaker 3: Well that's good news.

24
00:01:07,440 --> 00:01:09,520
Speaker 2: You don't hear that often things are discounted.

25
00:01:09,680 --> 00:01:13,520
Speaker 1: Yeah, okay, good, So just confirming you're okay that we

26
00:01:13,560 --> 00:01:13,800
Speaker 1: did that.

27
00:01:14,480 --> 00:01:17,160
Speaker 3: Yeah, that's all good. Great, So with the.

28
00:01:17,080 --> 00:01:20,880
Speaker 1: Four dollars, blades and the eighty two dollars of labor.

29
00:01:21,520 --> 00:01:23,960
Speaker 3: We can move on to some of the other maintenance issues.

30
00:01:24,160 --> 00:01:27,320
Speaker 2: Are you saying eighty two dollars in labor for the blades?

31
00:01:28,080 --> 00:01:32,720
Speaker 1: Well, eighty six considering the four dollars blades before tax.

32
00:01:32,760 --> 00:01:34,920
Speaker 2: I don't understand. I mean, how long can it take

33
00:01:34,959 --> 00:01:37,320
Speaker 2: you to replace wiper blades? Like ten seconds?

34
00:01:37,440 --> 00:01:41,319
Speaker 1: You're not wrong, it's about ten seconds per blade. But

35
00:01:41,480 --> 00:01:43,760
Speaker 1: we charged by the hour here, so we had our

36
00:01:43,800 --> 00:01:45,800
Speaker 1: best mechanic do it, and you.

37
00:01:46,000 --> 00:01:47,880
Speaker 2: Just got your best mechanic put on wiper blades.

38
00:01:47,920 --> 00:01:50,000
Speaker 1: I mean it feels like it's a bit excessive, don't

39
00:01:50,000 --> 00:01:53,880
Speaker 1: you think. I mean, customer satisfaction is our top priority,

40
00:01:54,080 --> 00:01:58,360
Speaker 1: so I can take them off. It makes you feel better. Yeah,

41
00:01:58,880 --> 00:02:04,560
Speaker 1: all right, be another eighty two What hold on? No, hey,

42
00:02:04,600 --> 00:02:07,800
Speaker 1: sal Yeah, no, the owner of the blue Corolla, he

43
00:02:07,840 --> 00:02:10,760
Speaker 1: wants you to take the new blades off off.

44
00:02:10,800 --> 00:02:13,359
Speaker 3: I just put him off. Yeah, he changed his mind.

45
00:02:13,400 --> 00:02:15,359
Speaker 2: Don't want you to take them off. I didn't want

46
00:02:15,360 --> 00:02:16,160
Speaker 2: you to put them on in.

47
00:02:16,080 --> 00:02:17,840
Speaker 3: The first Okay, this is getting confusing.

48
00:02:18,080 --> 00:02:20,079
Speaker 2: Listen. The only thing that's confusing is that you're add

49
00:02:20,080 --> 00:02:21,120
Speaker 2: into the bill man.

50
00:02:21,200 --> 00:02:22,600
Speaker 3: Okay, just let me see if I can stop and

51
00:02:22,639 --> 00:02:25,520
Speaker 3: hold on? Hey, sal yeah, yeah, he'll stops. What were

52
00:02:25,520 --> 00:02:28,120
Speaker 3: you doing? Don't don't take the blades off anymore. You

53
00:02:28,160 --> 00:02:31,519
Speaker 3: just said to think I already got him. All customers

54
00:02:31,520 --> 00:02:32,600
Speaker 3: being difficult, man.

55
00:02:32,560 --> 00:02:34,840
Speaker 2: I'm not being difficult. You're the one being difficult.

56
00:02:34,919 --> 00:02:36,480
Speaker 3: Excuse me? Can you not yell? Because now I can't

57
00:02:36,520 --> 00:02:39,520
Speaker 3: talk to my guy here? Offer on or whatever? Because

58
00:02:39,520 --> 00:02:41,920
Speaker 3: it takes like ten seconds. Okay, hold on, let me

59
00:02:41,960 --> 00:02:43,240
Speaker 3: check with him. So way do you want him? Honor

60
00:02:43,320 --> 00:02:43,919
Speaker 3: do you want him off?

61
00:02:44,160 --> 00:02:46,240
Speaker 2: Just freeze the guy. Don't have him do any freezing.

62
00:02:46,240 --> 00:02:50,560
Speaker 1: Okay, hold so, hey, shot freeze, don't move am I under?

63
00:02:52,360 --> 00:02:54,200
Speaker 3: Just don't? You don't want you to move it off?

64
00:02:54,320 --> 00:02:55,600
Speaker 2: That's not what I meant, sir.

65
00:02:55,960 --> 00:02:58,320
Speaker 1: You told me to tell him to freeze, and I

66
00:02:58,360 --> 00:02:59,800
Speaker 1: tell him to freeze, and now you're complaining.

67
00:03:00,240 --> 00:03:04,760
Speaker 3: Just stop shut the I'm talking to the customer.

68
00:03:05,360 --> 00:03:06,160
Speaker 2: Talk what's going on?

69
00:03:06,520 --> 00:03:07,320
Speaker 3: Okay? What do you want?

70
00:03:07,840 --> 00:03:10,280
Speaker 2: I want a full rundown of everything that you're gonna

71
00:03:10,440 --> 00:03:11,720
Speaker 2: charge me for? Okay?

72
00:03:11,800 --> 00:03:13,000
Speaker 3: Stand I got it?

73
00:03:13,360 --> 00:03:15,120
Speaker 2: Are you sure you got it? I'm sure because it

74
00:03:15,120 --> 00:03:16,680
Speaker 2: doesn't sound like it. It sounds like you guys are

75
00:03:16,680 --> 00:03:17,800
Speaker 2: a bunch of morons.

76
00:03:17,919 --> 00:03:20,920
Speaker 1: You're right, but we're about to do the regular service

77
00:03:20,960 --> 00:03:23,280
Speaker 1: on your car, but just for the blades, we've come

78
00:03:23,280 --> 00:03:27,480
Speaker 1: out to a reasonable three hundred and twenty dollars.

79
00:03:26,280 --> 00:03:29,520
Speaker 2: That's three hundred and twenty dollars. Are you insane? We

80
00:03:29,560 --> 00:03:31,760
Speaker 2: started with four dollars per wipe? Or how do we

81
00:03:31,800 --> 00:03:33,080
Speaker 2: get up to three hundred and twenty?

82
00:03:33,120 --> 00:03:35,080
Speaker 1: You could thank sal for that. He's been working really hard,

83
00:03:35,080 --> 00:03:35,880
Speaker 1: taking him on and off.

84
00:03:36,360 --> 00:03:36,680
Speaker 3: Welcome.

85
00:03:36,920 --> 00:03:38,480
Speaker 2: All right, I'm not gonna talk to you guys anymore.

86
00:03:38,480 --> 00:03:40,480
Speaker 2: This is a complete scam and I'm done with it.

87
00:03:40,840 --> 00:03:41,520
Speaker 3: What are you saying?

88
00:03:41,800 --> 00:03:44,320
Speaker 2: I'm telling you got a shady business? You're up charging

89
00:03:44,360 --> 00:03:46,560
Speaker 2: me three hundred and twenty dollars for nothing. I'm coming

90
00:03:46,560 --> 00:03:48,040
Speaker 2: over right now picking up my car.

91
00:03:48,360 --> 00:03:49,880
Speaker 3: Well, hold, because I do need to tell you.

92
00:03:49,960 --> 00:03:52,280
Speaker 1: It is a mechanics holiday today, so we're gonna be

93
00:03:52,280 --> 00:03:53,400
Speaker 1: shutting the shop down early.

94
00:03:53,800 --> 00:03:55,640
Speaker 2: What are you talking about? Mechanics holiday?

95
00:03:55,720 --> 00:04:00,480
Speaker 3: Yeah, yeah, mechanics dollardy met even do after this?

96
00:04:01,240 --> 00:04:04,119
Speaker 2: Okay, this is the most unbelievable thing I've ever heard.

97
00:04:04,120 --> 00:04:05,880
Speaker 2: You are not going to get away with it, Okay.

98
00:04:05,920 --> 00:04:08,360
Speaker 1: All I'm doing is what your girlfriend Lea has asked

99
00:04:08,360 --> 00:04:10,520
Speaker 1: me to do here, which is a prank on the radio.

100
00:04:11,040 --> 00:04:12,440
Speaker 2: Listen, you're not going to get away.

101
00:04:12,440 --> 00:04:14,880
Speaker 1: I would bring it up with your girlfriend Leah. She's

102
00:04:14,920 --> 00:04:17,200
Speaker 1: the one that listens to Brook and Jeffrey in the Morning.

103
00:04:17,560 --> 00:04:19,560
Speaker 1: We're the ones who are doing that phone tap on you.

104
00:04:19,600 --> 00:04:20,680
Speaker 1: So talk to her about it.

105
00:04:20,760 --> 00:04:23,920
Speaker 2: Dude, what what are you?

106
00:04:23,960 --> 00:04:25,320
Speaker 3: What are you even talking about it?

107
00:04:25,440 --> 00:04:26,360
Speaker 2: What are you talking about it?

108
00:04:26,440 --> 00:04:29,479
Speaker 1: I'm saying it's a joke. You're on the radio right now.

109
00:04:29,960 --> 00:04:33,120
Speaker 1: My name is Jeff from Brook and Jeffrey in the Morning.

110
00:04:37,600 --> 00:04:38,279
Speaker 3: Take a breath.

111
00:04:38,400 --> 00:04:38,560
Speaker 2: Man.

112
00:04:39,800 --> 00:04:41,040
Speaker 3: Your girlfriend Leah.

113
00:04:40,880 --> 00:04:42,760
Speaker 1: Said that you hate bringing your car in to get

114
00:04:42,760 --> 00:04:44,960
Speaker 1: service because you're always worried about getting scammed.

115
00:04:45,320 --> 00:04:46,640
Speaker 3: So she thought we could mess with you.

116
00:04:46,800 --> 00:04:51,839
Speaker 2: Oh my god, I can't believe you got mechanic holiday.

117
00:04:52,080 --> 00:04:53,800
Speaker 3: Hey, but seriously, what do you want me to do

118
00:04:53,839 --> 00:04:54,520
Speaker 3: with the wipers?

119
00:04:54,520 --> 00:04:55,719
Speaker 2: Because I like, I've thrown.

120
00:04:55,560 --> 00:04:58,200
Speaker 1: Them on and off and off and yeah, sounds really

121
00:04:58,200 --> 00:04:59,040
Speaker 1: confused over here.

122
00:04:59,040 --> 00:05:00,680
Speaker 3: Man, Could you just give us some clarification?

123
00:05:02,120 --> 00:05:02,600
Speaker 2: I don't know.

124
00:05:03,000 --> 00:05:06,040
Speaker 1: He says he wants eight more wiper blades and put

125
00:05:06,040 --> 00:05:11,000
Speaker 1: eight more on their south Can I I'm freeze?

126
00:05:12,440 --> 00:05:12,960
Speaker 2: The week up?

127
00:05:13,000 --> 00:05:15,960
Speaker 3: Every morning was poom taps weekday mornings on the twenties

128
00:05:16,480 --> 00:05:18,040
Speaker 3: Brooke and Jeffrey in the morning,