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Speaker 1: One eight hundred d uy Away now offering free remote

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Speaker 1: consultations by phone or video conference for any criminal offense.

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Speaker 1: Trust Brook, Jeffrey, and Jose's friends with a free remote

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Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred duy

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Speaker 1: away dot com. Poor call eight hundred do you y away?

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Speaker 2: We're getting closer and closer to the top phone tap

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Speaker 2: of the year in our countdown, and we are now

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Speaker 2: at number three. In this one, Brook calls a guy

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Speaker 2: who complained to a bakery about sending the wrong cake

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Speaker 2: for his son's birthday. Oh now, she could be a

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Speaker 2: nice person and just fix it.

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Speaker 3: That's not fun.

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Speaker 2: No, then it never would have been the number three

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Speaker 2: phone tap of the happening Right now is Brook and

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Speaker 2: Jeffrey's ten phone taps at Christmas er three?

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Speaker 4: Hello?

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Speaker 3: Hi, I'm calling from his customer service. Is this Ryan Wes? Yes?

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Speaker 4: This is Ryan.

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Speaker 3: Hi. Ryan, I was notified that you left a complaint

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Speaker 3: after visiting our bakery department. Yeah, yeah, can you tell

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Speaker 3: me what happened?

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Speaker 4: Uh? Yeah, I came in to get a cake for

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Speaker 4: my five year old's birthday party.

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Speaker 3: Isn't that fun? Don't they grew up?

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Speaker 2: So fast.

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Speaker 3: Oh, I bet it felt like just last week. He

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Speaker 3: was only four?

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Speaker 4: Yeah, he was or just a week ago? Crazy?

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Speaker 3: Yeah? Sorry, go on, go on? What happened? Yeah?

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Speaker 4: So I asked for the cake he wanted, which was

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Speaker 4: the Oreo cake, and I didn't check before I left,

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Speaker 4: and when we got home it was just a regular

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Speaker 4: chocolate cake.

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Speaker 3: Wow.

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Speaker 4: Yeah, So, I mean it was fine. I mean, we

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Speaker 4: have to tell you to stop.

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Speaker 3: I'm so sorry to interrupt you, Ryan, I just need

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Speaker 3: to know is this an official complaint then, that you

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Speaker 3: got the wrong type of chocolate cake for let's see here,

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Speaker 3: seven dollars and ninety nine cents.

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Speaker 4: Yeah, but I don't think the price of the cake

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Speaker 4: has anything to.

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Speaker 3: Do with right, right, I'm just confirming. I'm just confirming, right, yeah,

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Speaker 3: that this is an official complaint you're filing.

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Speaker 4: Yeah, it's an official complaint. It kind of was a

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Speaker 4: big deal for a five year.

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Speaker 3: Old great and three two one, Sir, we are so

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Speaker 3: so deeply sorry the poor child was forced to eat

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Speaker 3: a cake that wasn't quite the right flavor of chocolate.

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Speaker 3: Is especially for seven dollars in ninety nine cents. I

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Speaker 3: bet for that price you thought you deserved the world.

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Speaker 4: Oh my god, what was that?

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Speaker 3: That was our official apology?

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Speaker 4: So, so what your official apology comes with violin music

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Speaker 4: and starcastic?

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Speaker 3: Well, this may come across as surprising, but we get

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Speaker 3: a lot of complaints here.

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Speaker 4: Oh yeah, yeah, sure, management.

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Speaker 3: Wanted us to come across as more compassionate and understanding that. Yeah,

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Speaker 3: that's the music.

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Speaker 4: You're right, that's the compassion. That seems to be like

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Speaker 4: the opposite of compassion. It almost felt like you were

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Speaker 4: making fun of me.

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Speaker 3: Oh, I don't know where in the world you would

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Speaker 3: get that from.

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Speaker 4: Right there in your voice, it sounded like you were

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Speaker 4: talking to a child.

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Speaker 3: Did I just hear? Is that another complaint? Is that?

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Speaker 2: What that is?

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Speaker 4: It's more like a suggestion. I'm you agree to one?

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Speaker 4: Oh god?

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Speaker 3: Because you know we would feel awful again we said

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Speaker 3: came across as sarcastic or insincere.

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Speaker 4: Really believe every person.

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Speaker 3: With a complaint deserves respect and dignity. Wow, tone, I

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Speaker 3: am so very sorry for your suffering. Wow. Did that

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Speaker 3: make you feel better?

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Speaker 1: No?

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Speaker 4: Yeah, it made me feel angry.

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Speaker 3: Interesting.

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Speaker 4: Yeah, this is kind of bizarre that you couldn't get

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Speaker 4: a cake right for a kid's birthday party. Still, stuck

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Speaker 4: on that, and someone made a little complaint, and now

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Speaker 4: you're being kind of a jerk about the whole.

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Speaker 3: Actually, in fact, I wanted to let you know that

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Speaker 3: after I read your initial email, I cried at my

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Speaker 3: desk for five minutes straight. Okay, over what your family

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Speaker 3: had to endure.

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Speaker 4: All right, you've me on this song call. You're talking

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Speaker 4: down to me. You're making me feel like I'm in

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Speaker 4: the wrong here. I demand a refund.

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Speaker 3: This is troubling.

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Speaker 4: Oh, you're going to do it again.

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Speaker 3: First, you came to us with a cake complaint that

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Speaker 3: we ruined a five year old's birthday, even though everyone

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Speaker 3: knows a five year old couldn't give a shit about

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Speaker 3: what type of.

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Speaker 4: Cake could get. Oh the language.

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Speaker 3: Then you complained again that I came across.

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Speaker 4: Insensitive listening to yourself.

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Speaker 3: And now you're demanding a refund on a purchase that

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Speaker 3: costs less than a coffee at Starbucks.

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Speaker 4: I don't even want to ref fun. I'd rather just

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Speaker 4: get you fired at the point, who are you? What's

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Speaker 4: your name?

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Speaker 3: My name is Brooke from the radio show Brook and

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Speaker 3: Jeffrey in the Morning.

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Speaker 2: Oh my god, it's a break phone call.

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Speaker 4: Yeah, I get it now. Dude, I should have known.

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Speaker 3: Hey, your wife Joanna sat you up for a phone tap.

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Speaker 3: She said that you were overly upset about the five

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Speaker 3: year old's cake situation.

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Speaker 4: It was stressful, the kid freaked out on us. Oh, oh,

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Speaker 4: there it is again.

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Speaker 3: Does that mean that you're upset about what just happened

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Speaker 3: because we feel so, so very bad here.

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Speaker 4: Oh that is too good.

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Speaker 2: That was your number three phone tap of twenty twenty

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Speaker 3: Four, Brook and Jeffrey in the morning