Speaker 1: It's another jewbile phone framesday mornings on the twenties. Hello, Hi,
Speaker 1: one second please, okay, we're friendly greeting. Hi. Uh hello,
Speaker 1: my name is Trevor and I'm calling from Energy. Welcome.
Speaker 1: Nice to How are you doing today? Alright, I'm doing well.
Speaker 1: Are you doing okay? Uh? Sorry? Just one second please?
Speaker 1: Well to respond to? Okay, I'm good, Thanks? How about you?
Speaker 1: I would be doing well, but my bill has been
Speaker 1: messed up the past couple of months, so probably not
Speaker 1: doing as well as I could be. Okay. How do
Speaker 1: you say sorry to an angry customer? One second please, ma'am,
Speaker 1: I'm sorry. What are you doing? Oh? I was getting
Speaker 1: a response to what you had said. Uh, so I
Speaker 1: wanted you to know that I'm allowing you to express
Speaker 1: your frustration without interruption. Also, now I will now frustration
Speaker 1: and I will now empathize with you, show that you
Speaker 1: understand your feeling. I'm gonna show that I understand your feelings,
Speaker 1: so I understand how frustrating this must be. Okay, and
Speaker 1: acknowledge their concerns without making excuses. Do you one second?
Speaker 1: I'm sorry? What is going on? Oh? This is absolutely ridiculous.
Speaker 1: I want to ensure that I give you a great
Speaker 1: customer service experience. So I'm using sure, uh huh okay,
Speaker 1: so far you're failing? Is that okay? How do I
Speaker 1: respond if a customer says I'm feeling one second, I'm
Speaker 1: just typing into chat gibt roop for new Is this
Speaker 1: like your first day or something like? Is this your
Speaker 1: first job ever? I can't type that fast and I'm
Speaker 1: having trouble like getting good responses. If you could ask
Speaker 1: me one question at a time so I could put
Speaker 1: it into chat GPT so that I can answer you.
Speaker 1: You're using chat GPT? Did your job actually? Like tell
Speaker 1: you to do that? Like? What's the no? Is that
Speaker 1: what they're using that for these days? I'm just your servant. No,
Speaker 1: I'm just hella into new AI technology. I don't know
Speaker 1: if you've used it someone else I can talk to, Like,
Speaker 1: this is one second. There is no way you are
Speaker 1: going to be able to help me with my bill customers.
Speaker 1: You're kidding me? Have you ever used like the AI technology?
Speaker 1: It's like Hella cool. You can do all kinds of
Speaker 1: things on there. Oh yeah, all the kinds of things. Yeah?
Speaker 1: Can I stick to your manager? Please? I can't handle
Speaker 1: this right now, like, I'm sorry, but I feel like
Speaker 1: my head is about to explode. No, I'm you could
Speaker 1: talk to you right now. You could be getting a cold.
Speaker 1: I could what well, I just typed into Chad GBT
Speaker 1: what it could mean if you feel like your head's
Speaker 1: about to explode, and it said that head pressure or
Speaker 1: sideest pressure from an oncoming cold could be one of
Speaker 1: the things. Manager. Now, look, please how about that? Just
Speaker 1: please get me anyone else right now? Okay, okay, how
Speaker 1: about I just tell you that this is actually Jubil
Speaker 1: from the Jubil Show doing a phone prank on you
Speaker 1: and your husband set you up. Oh my god. He
Speaker 1: said you get really frustrated with customer service people and
Speaker 1: wanted to mess with you. Oh my godness. So I'm oh,
Speaker 1: I'm actually kind of relieved so that that wasn't somewhat real,
Speaker 1: because I was really starting to worry about the future
Speaker 1: of this country wake up every morning with Jubile phone pranks.