1 00:00:00,440 --> 00:00:11,720 Speaker 1: It's another jewbile phone framesday mornings on the twenties. Hello, Hi, 2 00:00:11,880 --> 00:00:19,640 Speaker 1: one second please, okay, we're friendly greeting. Hi. Uh hello, 3 00:00:20,160 --> 00:00:25,320 Speaker 1: my name is Trevor and I'm calling from Energy. Welcome. 4 00:00:25,800 --> 00:00:30,800 Speaker 1: Nice to How are you doing today? Alright, I'm doing well. 5 00:00:30,880 --> 00:00:34,960 Speaker 1: Are you doing okay? Uh? Sorry? Just one second please? 6 00:00:36,520 --> 00:00:43,080 Speaker 1: Well to respond to? Okay, I'm good, Thanks? How about you? 7 00:00:44,360 --> 00:00:47,600 Speaker 1: I would be doing well, but my bill has been 8 00:00:48,120 --> 00:00:50,960 Speaker 1: messed up the past couple of months, so probably not 9 00:00:51,040 --> 00:00:54,800 Speaker 1: doing as well as I could be. Okay. How do 10 00:00:54,840 --> 00:01:00,800 Speaker 1: you say sorry to an angry customer? One second please, ma'am, 11 00:01:01,400 --> 00:01:05,320 Speaker 1: I'm sorry. What are you doing? Oh? I was getting 12 00:01:05,319 --> 00:01:09,959 Speaker 1: a response to what you had said. Uh, so I 13 00:01:10,080 --> 00:01:12,480 Speaker 1: wanted you to know that I'm allowing you to express 14 00:01:12,520 --> 00:01:17,440 Speaker 1: your frustration without interruption. Also, now I will now frustration 15 00:01:17,600 --> 00:01:20,800 Speaker 1: and I will now empathize with you, show that you 16 00:01:20,920 --> 00:01:24,160 Speaker 1: understand your feeling. I'm gonna show that I understand your feelings, 17 00:01:24,480 --> 00:01:30,080 Speaker 1: so I understand how frustrating this must be. Okay, and 18 00:01:31,280 --> 00:01:35,160 Speaker 1: acknowledge their concerns without making excuses. Do you one second? 19 00:01:35,200 --> 00:01:42,400 Speaker 1: I'm sorry? What is going on? Oh? This is absolutely ridiculous. 20 00:01:42,520 --> 00:01:44,360 Speaker 1: I want to ensure that I give you a great 21 00:01:44,400 --> 00:01:49,320 Speaker 1: customer service experience. So I'm using sure, uh huh okay, 22 00:01:49,960 --> 00:01:53,960 Speaker 1: so far you're failing? Is that okay? How do I 23 00:01:54,000 --> 00:01:57,320 Speaker 1: respond if a customer says I'm feeling one second, I'm 24 00:01:57,360 --> 00:02:01,200 Speaker 1: just typing into chat gibt roop for new Is this 25 00:02:01,320 --> 00:02:04,600 Speaker 1: like your first day or something like? Is this your 26 00:02:04,600 --> 00:02:08,919 Speaker 1: first job ever? I can't type that fast and I'm 27 00:02:08,960 --> 00:02:11,799 Speaker 1: having trouble like getting good responses. If you could ask 28 00:02:11,840 --> 00:02:13,400 Speaker 1: me one question at a time so I could put 29 00:02:13,400 --> 00:02:16,240 Speaker 1: it into chat GPT so that I can answer you. 30 00:02:16,240 --> 00:02:19,839 Speaker 1: You're using chat GPT? Did your job actually? Like tell 31 00:02:19,919 --> 00:02:22,880 Speaker 1: you to do that? Like? What's the no? Is that 32 00:02:22,880 --> 00:02:26,720 Speaker 1: what they're using that for these days? I'm just your servant. No, 33 00:02:26,760 --> 00:02:29,280 Speaker 1: I'm just hella into new AI technology. I don't know 34 00:02:29,320 --> 00:02:31,440 Speaker 1: if you've used it someone else I can talk to, Like, 35 00:02:31,480 --> 00:02:35,000 Speaker 1: this is one second. There is no way you are 36 00:02:35,040 --> 00:02:38,280 Speaker 1: going to be able to help me with my bill customers. 37 00:02:40,760 --> 00:02:44,639 Speaker 1: You're kidding me? Have you ever used like the AI technology? 38 00:02:44,720 --> 00:02:48,480 Speaker 1: It's like Hella cool. You can do all kinds of 39 00:02:48,560 --> 00:02:52,800 Speaker 1: things on there. Oh yeah, all the kinds of things. Yeah? 40 00:02:52,960 --> 00:02:55,919 Speaker 1: Can I stick to your manager? Please? I can't handle 41 00:02:55,960 --> 00:02:59,640 Speaker 1: this right now, like, I'm sorry, but I feel like 42 00:02:59,639 --> 00:03:04,440 Speaker 1: my head is about to explode. No, I'm you could 43 00:03:06,160 --> 00:03:09,040 Speaker 1: talk to you right now. You could be getting a cold. 44 00:03:10,280 --> 00:03:13,440 Speaker 1: I could what well, I just typed into Chad GBT 45 00:03:13,720 --> 00:03:15,480 Speaker 1: what it could mean if you feel like your head's 46 00:03:15,480 --> 00:03:18,360 Speaker 1: about to explode, and it said that head pressure or 47 00:03:18,400 --> 00:03:21,440 Speaker 1: sideest pressure from an oncoming cold could be one of 48 00:03:21,480 --> 00:03:28,000 Speaker 1: the things. Manager. Now, look, please how about that? Just 49 00:03:28,200 --> 00:03:31,840 Speaker 1: please get me anyone else right now? Okay, okay, how 50 00:03:31,840 --> 00:03:34,280 Speaker 1: about I just tell you that this is actually Jubil 51 00:03:34,280 --> 00:03:36,280 Speaker 1: from the Jubil Show doing a phone prank on you 52 00:03:36,360 --> 00:03:41,800 Speaker 1: and your husband set you up. Oh my god. He 53 00:03:41,920 --> 00:03:44,520 Speaker 1: said you get really frustrated with customer service people and 54 00:03:44,560 --> 00:03:51,200 Speaker 1: wanted to mess with you. Oh my godness. So I'm oh, 55 00:03:51,840 --> 00:03:55,040 Speaker 1: I'm actually kind of relieved so that that wasn't somewhat real, 56 00:03:55,120 --> 00:03:58,520 Speaker 1: because I was really starting to worry about the future 57 00:03:58,560 --> 00:04:02,960 Speaker 1: of this country wake up every morning with Jubile phone pranks.