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Speaker 1: What's going on. I'm Rich Demiro and this is a

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Speaker 1: Rich on Tech quick hit. How does phone service for

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Speaker 1: just forty dollars a month sound? Well, that's the idea

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Speaker 1: behind Visible. This is a service that is all included

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Speaker 1: for forty dollars a month, and the key part of

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Speaker 1: the deal is that the Visible network is actually Verizon's network.

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Speaker 1: Joining me now is Miguel key roga CEO of Visible,

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Speaker 1: to tell me all about it. Miguel, Welcome to the show.

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Speaker 2: Thanks Rich, glad to be here.

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Speaker 1: So tell me about Visible. Because we did this story

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Speaker 1: last year on KTLA. It was one of the most

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Speaker 1: one of the most popular stories of twenty eighteen because

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Speaker 1: nobody could believe that you can get basically Verizon service

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Speaker 1: for forty dollars a month.

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Speaker 2: That's right, Yeah, No, it's been super exciting and thanks

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Speaker 2: for having us back on.

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Speaker 1: Yeah.

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Speaker 2: So, basically Visible is a simple, easy to use, one price,

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Speaker 2: one plan, so unlimited data, voice, text, mobile hotspot on

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Speaker 2: Verizon's fourteen for gale network for forty dollars a month.

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Speaker 2: And the key is that there's no taxes, no fees,

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Speaker 2: no additional activation charges. It's what you see is what

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Speaker 2: you get. And I think the key to this whole

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Speaker 2: offering is how do we make sure we give customers

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Speaker 2: exactly what they're looking for, which is great service, great experience,

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Speaker 2: and a great product.

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Speaker 1: Now here's the thing. When we talked about this the

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Speaker 1: first time around, you had a five megabit limit on

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Speaker 1: the speed So that was basically the only downside or

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Speaker 1: catch per se that I can find was that you know,

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Speaker 1: your speed was limited. So it was on the Verizon network,

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Speaker 1: but it was you know, the data was capped in

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Speaker 1: a way where if you're trying to download a file,

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Speaker 1: it might be slower than someone next to you on

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Speaker 1: a Verizon phone. Now you're telling me that you're actually

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Speaker 1: going to lift that speed cap, so tell me about that.

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Speaker 2: Yeah, it's interesting. You know, we you and many others

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Speaker 2: had talked about like what is the ractual difference in

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Speaker 2: that speed cap, And what we found for most customers

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Speaker 2: is that it didn't have a material difference in terms

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Speaker 2: of the type of experience that they actually had. But

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Speaker 2: on the other hand, we actually did have customers who

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Speaker 2: had specific use cases and they felt like, hey, there

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Speaker 2: are some things we could try to do. So, you know,

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Speaker 2: we heard a lot of that chatter and kind of

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Speaker 2: the premise of our business is how do we how

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Speaker 2: do we actually deliver the type of experience as customers

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Speaker 2: want and we'll actually just try it. And so essentially

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Speaker 2: that's what we're doing. So for a limited time, both

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Speaker 2: for new and existing members, will offer essentially no speed

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Speaker 2: cap for no additional costs. And what that allows us

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Speaker 2: to do is really understand what the member experience is

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Speaker 2: without that speed cap and see if essentially it's accomplishing

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Speaker 2: some of the things that users have asked us they'd

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Speaker 2: like to do.

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Speaker 1: So you said existing users will get this, as we'll

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Speaker 1: new and new, and you say it's limited time, So

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Speaker 1: what does that mean for me if I sign up?

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Speaker 2: So if you sign up today, as long as you're

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Speaker 2: a Visible member, you always have essentially that speedcap removed.

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Speaker 1: So you may you reserve the right to remove it

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Speaker 1: for future customers, you know, like if you say, okay,

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Speaker 1: this is just getting too crazy, then you can maybe

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Speaker 1: take that away. But if I sign up for this

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Speaker 1: under this plan, that's it.

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Speaker 2: That's it a month.

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Speaker 1: Okay. Tell me the relationship between Visible and Verizon.

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Speaker 2: Yeah, so Visible is a fully omeed subsidiary of Verizon.

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Speaker 2: We operate independently. Our entire infrastructure, our tech stack, or

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Speaker 2: people or operations are run independently. And the premise of

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Speaker 2: what Visible is about, it's based on the basic consumer

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Speaker 2: insight that says, Look, the mobile carry industry is many

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Speaker 2: decades in the making, it's incredibly important in day to

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Speaker 2: day modern life. But there's a way to make it better.

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Speaker 2: Why can't that experience be better? Why do I have

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Speaker 2: to sit in line in a store or I have

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Speaker 2: to wait on a phone to actually get the basic services?

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Speaker 2: And why do I have to be surprised about a

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Speaker 2: bill that's constantly changing underneath me. So those basic things

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Speaker 2: we think can be done properly and done well, and

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Speaker 2: so we built Visible from the ground up with that

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Speaker 2: concept in mind, really customer first, customer centric type of

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Speaker 2: product development, and that's how we arrived at the type

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Speaker 2: of offering we had with based on all the research

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Speaker 2: and consumer feedback we received.

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Speaker 1: Now, some people might think, oh my gosh, why would

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Speaker 1: Visible or why would Verizon allow this to happen, But

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Speaker 1: the reality is they're two different offerings. Verizon is full

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Speaker 1: service everything you need you want to activate an Apple Watch,

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Speaker 1: that you can do that you want international, you can

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Speaker 1: do that. You want to go into a store and

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Speaker 1: talk to someone, you can do that. Visible is different

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Speaker 1: because it's really geared towards I'm seeing it as like

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Speaker 1: the single line consumer, right, kind of a smart consumer

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Speaker 1: that wants to save money but also wants a really

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Speaker 1: good network. Because you can get forty dollars plans, you

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Speaker 1: can get twenty five dollars plans. You're not getting the

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Speaker 1: Verizon network with those plans per se.

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Speaker 2: Yeah, and I think we think about it as one

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Speaker 2: of the most compelling offers in the market for that

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Speaker 2: exact audience you describe a single line customer. You know,

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Speaker 2: we have customers who can come up now and if

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Speaker 2: they have an iOS device, they can basically broadly be

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Speaker 2: compatible with the network. And they also we've also introduced

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Speaker 2: the ability to buy devices as well, so you can

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Speaker 2: buy iPhone devices, you can buy Android devices also, so

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Speaker 2: for customers that are looking to not only switch carriers

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Speaker 2: but also purchasing the device, we offer zero percent financing,

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Speaker 2: zero dollars down as well as device protection. So those

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Speaker 2: different offerings and capabilities we think give customers what they're

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Speaker 2: looking for in a mobile carrier without all the complexities.

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Speaker 2: You know, they can essentially have that experience you just

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Speaker 2: describe from the comfort of the couch or their life

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Speaker 2: and the go. And that's really what we're pointing at,

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Speaker 2: is trying to help those customers and meet their needs.

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Speaker 1: And the way that you sign up for Visible is

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Speaker 1: all through the app. So if I have if I

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Speaker 1: have a Verizon phone, I assume it works pretty simply.

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Speaker 1: You know, I can put in my Visible SIM and

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Speaker 1: it works. What if I'm coming from like eighteen and

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Speaker 1: T I'd have to get a new phone basically, or

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Speaker 1: is iPhone not because it's got all the bars or

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Speaker 1: all the bands?

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Speaker 2: I don't know. Yeah, So the best way to think

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Speaker 2: about it is the iPhone ecosystem of phones is broadly

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Speaker 2: pretty much everything is compatible from six on up, and

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Speaker 2: there's a few devices but just a double check. You

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Speaker 2: can go online you can validate that your specific phone

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Speaker 2: is compatible, but broadly iOS ecosystem is fully compatible. Then

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Speaker 2: we have specific Android devices. As we go, We're arranging

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Speaker 2: more and more new devices as we work with different manufacturers.

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Speaker 2: So for example, we have the Samsung S nine, the

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Speaker 2: Pixel three and three XL, and we have other devices

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Speaker 2: coming up in short order the next coming weeks and

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Speaker 2: we're super excited about that also.

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Speaker 1: But bottom line, if I have an iPhone, even from

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Speaker 1: a different carrier, chances are I can get it to

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Speaker 1: work with it, right yeah, yeah, And so I have

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Speaker 1: to send away for a SIM, that's right. So when

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Speaker 1: I sign up in the app or I so tell

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Speaker 1: me how that process works. I can't really go to

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Speaker 1: like I can't go to Best Buy and get like

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Speaker 1: a SIM, that's right.

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Speaker 2: Yeah, So I mean part of it. It's like think

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Speaker 2: of it like phone in a box if you will. So,

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Speaker 2: like we'll just ship you essentially everything you need to

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Speaker 2: basically get started. So you go online, you go into

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Speaker 2: the app, or you go into the website Visible dot com.

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Speaker 2: You essentially do the sign up process. We'll ship you

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Speaker 2: overnight you a SIM, and we'll deliver you that SIM

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Speaker 2: directly to you. You can then activate it whenever you need.

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Speaker 2: You don't have to sit in line waiting for the

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Speaker 2: next person to get in line to actually activate your

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Speaker 2: your service, and we'll basically help you through that process.

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Speaker 1: So forty dollars a month, what do I get for

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Speaker 1: that price?

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Speaker 2: Yeah?

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Speaker 1: So so there, it's all included. So it's taxi fees.

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Speaker 1: Everything is is so my bill is on my credit card.

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Speaker 1: Forty bucks a month.

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Speaker 2: Yeah, you get forty bucks a month, and that's it, Like,

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Speaker 2: no taxes and fees, that's all included. There's no activation

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Speaker 2: on the device, there's no activation for the service there.

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Speaker 2: That's it, you know. So today it's forty dollars and

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Speaker 2: the next month that's going to be forty dollars, So

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Speaker 2: it's highly consistent. What you get essentially is the full offering.

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Speaker 2: It's the unlimited data, voice, text, and mobile hotspot on

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Speaker 2: Verizon's four GLT network and now for limited time as well,

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Speaker 2: the uncapped five megabit data speed.

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Speaker 1: So it sounds too good to be true. If I'm

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Speaker 1: explaining someone this plan, they're like, well, I'm paying ninety

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Speaker 1: dollars through my regular carrier, how is it forty bucks?

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Speaker 2: Yeah, that's a great question. Our business model is set

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Speaker 2: up to essentially solve that specific customer pain point, and

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Speaker 2: we're passing a lot of the things that we know

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Speaker 2: about the mobile industry as value propositions directly to the customer.

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Speaker 2: So because we don't have the store environment, because we

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Speaker 2: are essentially doing it direct to consumer, there's no middle

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Speaker 2: person involved, in no middle layer where we'll provide that

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Speaker 2: simple experience directly to the customer.

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Speaker 1: Okay, and how has been business been? Because we did

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Speaker 1: a story with you when this basically first came out

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Speaker 1: and it's about how long now it's.

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Speaker 2: Just been about a year, and we're really excited and

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Speaker 2: we're feeling very confident about the scale of the business

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Speaker 2: and the business model. It's really proving well and consumer

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Speaker 2: engagement is really high. We really think that overall, we're

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Speaker 2: excited about where the business is going and the additional

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Speaker 2: interest that it's continuing to generate. It's amazing to exactly

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Speaker 2: your point, Like, when you think about it, it's too

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Speaker 2: good to be true. Consumers just value the basics right.

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Speaker 2: If you get the basics right, that's what's really compelling,

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Speaker 2: because so often in this category many you know, you're

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Speaker 2: surprised and it's not always the best of surprises. And

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Speaker 2: what our goal here is get the basics right. And

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Speaker 2: when you get the basics right, the product experience is

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Speaker 2: awesome and that's what people really value.

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Speaker 1: I imagine you walk around the halls that you're do

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Speaker 1: you share offices with Verizon.

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Speaker 2: At all your own headquarters.

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Speaker 1: Okay, they probably did that on purpose, because I can

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Speaker 1: imagine the Verison people going like, wait a second, why

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Speaker 1: do they get to do that. We can't do that,

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Speaker 1: we can't offer that, we can't have that, and you

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Speaker 1: guys just keep like breaking all the rules. Right. Do

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Speaker 1: you feel like that? Do you feel like the rule

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Speaker 1: breaker at Verizon? Like, I'm glad they're letting me do this.

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Speaker 2: I think the way we think about it is there's

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Speaker 2: an opportunity to change the industry. You know, the industry

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Speaker 2: has been largely the same for a number of decades,

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Speaker 2: and we think there's an up to you to do

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Speaker 2: something new. It's twenty nineteen, you know, there's all the

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Speaker 2: things that we know about how business models can change,

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Speaker 2: and we willing to bring directly to the consumer. And

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Speaker 2: we don' want to wait for something to happen. We

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Speaker 2: want to make it happen. So we're leaning into that

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Speaker 2: and really helping bring that type of offering to the customer.

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Speaker 1: All right, Miguel key, Roga, CEO of Visible, anything else

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Speaker 1: we should know before we go?

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Speaker 2: H No, I think you know. Visible is here to

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Speaker 2: basically try to solve this customer challenge in the environment

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Speaker 2: of how do I get mobile connectivity and mobile the

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Speaker 2: service to be simple, transparent, and easy to use. Every day,

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Speaker 2: we're focused on that. Every day we're focused on helping

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Speaker 2: our members have that type of experience. So we're super

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Speaker 2: excited to be here and look us up.

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Speaker 1: All right, Visible dot com. Thanks so much for joining

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Speaker 1: me today on the podcast. I do appreciate it, and

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Speaker 1: thanks to you for listening. If you like what you hear,

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Speaker 1: definitely subscribe in your favorite podcast app, and since this

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Speaker 1: is the new quick hit version of the podcast, let

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Speaker 1: me know on social media if you like it. You

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Speaker 1: can find me at rich on tech Omrich damiro. I'll

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Speaker 1: talk to you real soon. Bye bye