WEBVTT - Lou Taylor 0:00:09.320 --> 0:00:14.880 Carola, She's a queen of talking. He was so your man. 0:00:16.000 --> 0:00:18.239 She's only yes. Actually you got the snoop on the 0:00:19.160 --> 0:00:22.040 on the ones to side. No one can do within clid, 0:00:22.320 --> 0:00:36.320 my Carala, Carola, No one can do within clid, Carali Carola. Hey, y'all, 0:00:36.360 --> 0:00:39.800 welcome to Hyper Caroline Hobby. I am your host, Caroline Hobby. 0:00:40.240 --> 0:00:42.519 I know music, I know people, and I know the 0:00:42.640 --> 0:00:45.440 questions do you want to ask? So let's get hyper 0:00:46.560 --> 0:00:49.479 heads up. These are adults having adult conversations, so there 0:00:49.479 --> 0:00:54.720 could be adult content. I am so excited about this episode. 0:00:54.920 --> 0:00:58.800 I have Lou Taylor joining me and she is such 0:00:59.040 --> 0:01:02.240 a bad us. She is a business manager. She's a 0:01:02.320 --> 0:01:07.240 CEO and the founder of TriStar Sports Entertainment Group. She 0:01:07.640 --> 0:01:10.800 business manages all of the best acts from Florida, Georgia, Line, 0:01:10.840 --> 0:01:15.440 Britney Spears, Gwen Stefani, Megan Trainer, a thousand horses, my hobby. 0:01:15.600 --> 0:01:19.520 What what she does? Everyone? And she is so incredible. 0:01:19.640 --> 0:01:21.240 She has it with style, she does it with a 0:01:21.360 --> 0:01:25.200 huge faith, and she takes no nonsense from anyone. This 0:01:25.280 --> 0:01:27.959 is a woman who gets it done. She inspires me 0:01:28.160 --> 0:01:30.800 beyond no end and she looks fabulous doing it, So 0:01:30.880 --> 0:01:33.360 you guys, please welcome Lou Taylor. And also, if you 0:01:33.400 --> 0:01:36.080 want to watch this podcast, go to my website Caroline 0:01:36.080 --> 0:01:38.440 Hobby dot com and click on watch and I'll take 0:01:38.480 --> 0:01:40.600 you to my YouTube page where you can see the 0:01:40.680 --> 0:01:46.360 whole podcast on video. So here is Lou Taylor. You 0:01:46.440 --> 0:01:49.320 just flew in from New York last night. Planes, trains 0:01:49.360 --> 0:01:51.680 and automobiles, you know how it goes. What were you 0:01:51.720 --> 0:01:55.880 doing New York? Um Clive Davis was releasing his film 0:01:56.040 --> 0:01:58.840 The Soundtrack of My Wife at the Tribeca Film Festival, 0:01:58.920 --> 0:02:02.600 so he kicked off try Back. It was amazing, Oh 0:02:02.640 --> 0:02:06.200 my gosh, star studded, I'm sure. Yeah. And after the 0:02:06.200 --> 0:02:11.079 film they had live performances by Barry Manilow a Wretha Franklin, 0:02:11.160 --> 0:02:15.560 which was just insane to look at her at where 0:02:15.639 --> 0:02:18.560 she's at, at her age and still open her mouth 0:02:18.680 --> 0:02:22.680 and put you to the floor. Like good music always wins, 0:02:22.919 --> 0:02:26.720 That's what I say, always wins. Yeah. Okay, So I 0:02:26.720 --> 0:02:28.840 wanna ask you a few little racket fire questions. Okay, 0:02:28.840 --> 0:02:30.440 go for it. This one's gonna be hard because you've 0:02:30.440 --> 0:02:33.240 accomplished and done so much, But what's left on the 0:02:33.240 --> 0:02:37.520 bucket list? What's left on the bucket list? Well, I 0:02:37.560 --> 0:02:42.359 don't know that. I think when you are a driving CEO, 0:02:42.720 --> 0:02:46.320 the bucket list doesn't have a bottom because new talents 0:02:46.360 --> 0:02:49.360 always coming up, new things are always happening, and every 0:02:49.360 --> 0:02:52.880 time that does, you know, as a CFO, we're looking 0:02:53.400 --> 0:02:56.600 at how we're going to participate in it. So I 0:02:56.639 --> 0:02:59.680 think personal bucket list things like I would like to 0:02:59.760 --> 0:03:03.800 have two weeks solid off for me to go skiing 0:03:04.320 --> 0:03:09.320 and not be interrupted snow skiing. Totally grew up skiing. 0:03:09.320 --> 0:03:13.839 I love snow skiing is dangerous, no fabulous. I've been 0:03:13.880 --> 0:03:16.360 skiing since I was a little tyke. So two weeks 0:03:16.440 --> 0:03:19.359 on this lay and I'm gangster skier. So that's like 0:03:20.000 --> 0:03:23.640 first chair up in the morning, you race to get down, 0:03:23.800 --> 0:03:26.440 like at three thirty because the chairs usually stopped running 0:03:26.480 --> 0:03:28.760 around four o'clock. So you race to get down on 0:03:28.800 --> 0:03:30.920 the slope so you can get all the way up 0:03:30.960 --> 0:03:33.040 the mountain and take your time to come down. Do 0:03:33.080 --> 0:03:34.760 you go super fast and do the moguls and on 0:03:34.800 --> 0:03:38.200 the double? Um, well, at fifty one, I don't really 0:03:38.360 --> 0:03:42.720 do that anymore. Um My husband says that I'm steady 0:03:42.800 --> 0:03:47.520 and pretty, so that's steady. Pretty form. Just stay you know, 0:03:47.640 --> 0:03:51.880 it's my life. Stay the course. Sometimes it's ugly, like 0:03:51.920 --> 0:03:54.920 when you hit the moguls, but stay pretty, stay the course. 0:03:55.120 --> 0:03:57.960 It's kind of a metaphor for your career totally. We 0:03:58.040 --> 0:04:01.280 talked about too earlier. Can because you walked in looking 0:04:01.320 --> 0:04:06.480 like a dream with your spike, say Lubaton you have. 0:04:06.760 --> 0:04:09.200 You are one of those women that I feel like 0:04:09.600 --> 0:04:11.800 you dress the part, like you are the part, and 0:04:11.840 --> 0:04:14.680 you dress the part. How important is putting out there 0:04:15.120 --> 0:04:17.920 the full image all the time for you? Well? You know, 0:04:17.960 --> 0:04:20.240 I think what happens sometimes when you're involved in the 0:04:20.320 --> 0:04:25.920 entertainment business. There's this misconception that hip sometimes is sloppy, 0:04:26.040 --> 0:04:28.320 and I just want people to be professional. It's the 0:04:28.360 --> 0:04:30.320 same in my office, and it says right in our 0:04:30.400 --> 0:04:33.039 dress code, don't come to work looking like you're going 0:04:33.080 --> 0:04:36.360 grocery shopping on a Saturday with nine kids. Like that's 0:04:36.400 --> 0:04:40.320 that's the bottom line. I want you dressed for success. 0:04:40.440 --> 0:04:45.080 Are weird extension of clients? So you're a client. If 0:04:45.080 --> 0:04:46.960 you and Michael walk in and you want to have 0:04:47.000 --> 0:04:49.920 a meeting, I think even though you say, oh, you've 0:04:49.960 --> 0:04:53.520 got great technical competencies, and you come in and everybody 0:04:53.600 --> 0:04:55.800 looks like a hot mess or a slab. It's like, 0:04:56.120 --> 0:04:59.080 I just don't think it represents well. Listen, our technical 0:04:59.120 --> 0:05:01.680 expertise has to back up the appearance, but both have 0:05:01.800 --> 0:05:05.080 to exist. I love that. Yeah, I think that P 0:05:05.200 --> 0:05:07.279 did always is that too dressed apart? Like you have 0:05:07.360 --> 0:05:10.280 to totally have to one of the girls who works 0:05:10.279 --> 0:05:12.920 for me yesterday, so you know, I just did a 0:05:12.960 --> 0:05:16.719 twenty four hour turnaround. They did Nashville, Vegas for a meeting, 0:05:16.800 --> 0:05:19.080 did the meeting, got on a flight, flew to New York, 0:05:19.600 --> 0:05:21.960 got up the next morning, had at nine o'clock meeting. 0:05:22.160 --> 0:05:25.640 And so when I landed in Nashville yesterday, I had 0:05:25.640 --> 0:05:27.520 a meeting with Miss Reeva. As soon as I walked 0:05:27.520 --> 0:05:29.560 in the door. How do you have all this energy? 0:05:29.760 --> 0:05:33.760 I don't know, it's insanity, um, but I was walking 0:05:33.800 --> 0:05:37.000 into a meeting. So I got dressed before I left 0:05:37.000 --> 0:05:40.920 New York because I knew there was no downtime in between. 0:05:40.920 --> 0:05:42.320 And so one of the girls who works for me, 0:05:42.400 --> 0:05:44.279 she goes, I can't believe you just got off a 0:05:44.320 --> 0:05:46.359 plane that you're so put together. Every time I'm on 0:05:46.400 --> 0:05:49.120 a plane, I'm a mess. And I can't remember who 0:05:49.160 --> 0:05:51.360 told me this. But when I was a young lady, 0:05:51.880 --> 0:05:54.320 somebody once said to me, never get on a plane 0:05:54.320 --> 0:05:56.159 looking a wreck, because you never know who you're going 0:05:56.200 --> 0:05:59.560 to be sitting next to that. And I've never, never, 0:05:59.600 --> 0:06:03.800 ever forgotten that. And I'm like, Actually, one of my 0:06:03.839 --> 0:06:06.599 partners that I was traveling with yesterday, she goes, I'm 0:06:06.640 --> 0:06:09.279 wearing my hot pink Nike's and my sweats, and I'm like, 0:06:09.320 --> 0:06:11.680 it's just not who I am. I love that about you. 0:06:12.480 --> 0:06:16.040 So what is your biggest pet? Peeve? People who just 0:06:16.120 --> 0:06:20.920 want a job. Oh so, people who just want a job. 0:06:20.960 --> 0:06:23.480 For me. I mean, we're in the sports and entertainment business, 0:06:23.480 --> 0:06:29.320 but we're in a very definitive role. We're accountants, finance people, accountants, 0:06:29.880 --> 0:06:33.320 UM service people, so we know what our role is. 0:06:33.680 --> 0:06:37.080 But if you don't love the business and understand the 0:06:37.120 --> 0:06:40.479 bigger picture in serving people, you're going to hate it. 0:06:40.520 --> 0:06:45.640 Because as a technician, you're doing the financials, corporations, building businesses. 0:06:45.680 --> 0:06:49.000 All of that's exciting, but then there's still the element 0:06:49.240 --> 0:06:52.080 of um doing all of the personal work. Because we 0:06:52.120 --> 0:06:54.680 do the personal bills, we take care of domestic staff. 0:06:55.120 --> 0:06:59.080 So honestly, that's why I feel like women sometimes make 0:06:59.400 --> 0:07:03.520 better business as managers because we're natural born nurturers. So 0:07:03.560 --> 0:07:07.200 it doesn't bother us to exel as a badass technician 0:07:07.640 --> 0:07:10.080 and still be in a in a place where we 0:07:10.200 --> 0:07:15.360 reason things out of compassion and nurturing. Does that make strum? 0:07:15.480 --> 0:07:18.880 Like the manager is not going to call you and go, Caroline, 0:07:18.880 --> 0:07:20.680 what do we need to do about your puppies while 0:07:20.720 --> 0:07:22.960 you and Michael are on the road, But we do 0:07:23.080 --> 0:07:25.960 touch that, like that's part of our responsibility. And you 0:07:26.040 --> 0:07:29.600 have such a personal relationship with all your clients. That's 0:07:29.600 --> 0:07:31.680 something I've noticed being with you guys for I guess 0:07:31.680 --> 0:07:33.560 it's been about two years now, maybe yeah, a little 0:07:33.600 --> 0:07:36.800 bit longer probably, You like know everyone's birthday, you know 0:07:36.920 --> 0:07:39.480 everything going on in people's life. Like I feel like 0:07:39.560 --> 0:07:44.080 you you really do nurture these clients like your family. Yeah. 0:07:44.320 --> 0:07:47.280 I think it's important that if you're going whatever you're 0:07:47.360 --> 0:07:51.440 going to do, you're going to do it beyond well. 0:07:51.760 --> 0:07:54.640 And you know, my my husband has singing about me 0:07:54.680 --> 0:07:57.880 and and don't misunderstand his heart in this, because he 0:07:57.920 --> 0:08:00.240 doesn't mean I'm not satisfied with him because I but 0:08:00.280 --> 0:08:03.280 he's like, Babe, you're never satisfied. And I think that. 0:08:04.160 --> 0:08:06.720 I think that's a very true statement. It's an element 0:08:06.760 --> 0:08:11.800 of constantly scaling and flexing. And it's like, if you 0:08:11.920 --> 0:08:14.320 pay me, I should know your birthday because to me, 0:08:14.400 --> 0:08:18.520 that's excellence. I'm celebrating you. I'm celebrating the fact that 0:08:18.600 --> 0:08:23.040 you trust me to handle your personal finances. I mean, really, 0:08:23.080 --> 0:08:26.320 other than a doctor, we're so intimate. It is an 0:08:26.360 --> 0:08:30.920 intimate relationship. And you know, my staff will probably tell 0:08:30.960 --> 0:08:34.000 you the same thing. It's that balance of I want 0:08:34.000 --> 0:08:39.760 to inspire them, but I'm not ever content with where 0:08:39.840 --> 0:08:42.439 we are. If we can do things differently than we're 0:08:42.440 --> 0:08:44.720 going to do it, and I want to be able 0:08:44.760 --> 0:08:48.560 to scale. And that's why it's in our mission statement. Well, 0:08:48.600 --> 0:08:52.120 we have several. The mission statement is simple, to be 0:08:52.200 --> 0:08:55.360 the world's best businessman, and you are changing that. It's 0:08:55.480 --> 0:08:58.400 never changed. And just a little moment, Billboard has like 0:08:58.480 --> 0:09:01.800 given you accolades at the top twenty five business managers 0:09:01.880 --> 0:09:04.800 or a hundred best Women in the entertainment industry as 0:09:04.800 --> 0:09:08.320 well as like all of these huge publications have honored 0:09:08.360 --> 0:09:10.600 you as one of the best business managers. So you're 0:09:10.600 --> 0:09:13.320 doing your business, your your statement. Yeah, and you know 0:09:13.400 --> 0:09:16.559 what's interesting about that statement. And this gets hard. And 0:09:16.559 --> 0:09:18.360 I'm not just saying it because it seems like the 0:09:18.360 --> 0:09:21.920 politically correct thing to do. But I tell my staff 0:09:21.960 --> 0:09:24.320 all the time it might be my face, but it's 0:09:24.400 --> 0:09:28.640 their work and so collectively, let me let me tell 0:09:28.679 --> 0:09:31.920 you what's not my pet peeve, but what floats my boat. 0:09:33.200 --> 0:09:37.760 Hiring technical geniuses that are drivers that they see an 0:09:37.800 --> 0:09:41.440 issue or they just see a process improvement and they 0:09:41.559 --> 0:09:44.560 drive to do it. There is nothing that gets me 0:09:44.640 --> 0:09:46.600 off more for one of my staff to write me 0:09:46.640 --> 0:09:49.160 and go, this is how this is happening, A B 0:09:49.320 --> 0:09:51.520 and C. This is how I think we should fix it, 0:09:51.679 --> 0:09:54.480 A B and C. Do I have your approval? Go 0:09:54.720 --> 0:09:59.000 for it? Like there's nothing more exciting to me than 0:09:59.080 --> 0:10:01.800 having staff that as that. See that shows confidence in 0:10:01.840 --> 0:10:04.400 you too, because I feel like some people who run 0:10:04.440 --> 0:10:07.480 big companies want to be the end all, be all, 0:10:07.559 --> 0:10:09.520 top dog and they have a hard time with other 0:10:09.559 --> 0:10:13.480 people having power and excelling. Do you ever see that? 0:10:13.720 --> 0:10:17.040 But to me, like you, you want people to succeed 0:10:17.200 --> 0:10:21.520 and crush it? Yeah, it for me. The hard thing 0:10:21.679 --> 0:10:24.440 is when you're in a corporation and you're sitting in 0:10:24.480 --> 0:10:27.840 a queue. There are so many levels of reporting, and 0:10:27.880 --> 0:10:30.880 you're not exposed because by the time something gets to 0:10:30.920 --> 0:10:34.800 the CEO, let's say at h c A, it's probably 0:10:34.880 --> 0:10:37.720 gone through and touched ten fifteen different people. So there's 0:10:37.760 --> 0:10:40.920 a lot of autonomy in the work process, but there's 0:10:41.000 --> 0:10:44.680 also a lot of shelter. In business management, there is 0:10:44.720 --> 0:10:48.760 no shelter because it's the client, the accounting manager, the 0:10:48.760 --> 0:10:52.319 business manager, and me. So you're fully exposed all the time. 0:10:52.679 --> 0:10:55.280 If something doesn't go right and it impacts a client, 0:10:55.400 --> 0:10:59.160 there's immediate there's a there's an immediate awareness of that, 0:10:59.679 --> 0:11:02.400 and and people have a hard time adjusting to that 0:11:02.480 --> 0:11:06.720 because you know, human nature, self preservation. Nobody wants to 0:11:06.720 --> 0:11:08.840 be in a position where they're not doing something right. 0:11:09.440 --> 0:11:13.520 So I do feel like people struggle sometimes in business 0:11:13.559 --> 0:11:18.960 management understanding that you're fully exposed and that you're going 0:11:19.000 --> 0:11:21.440 to have to step out and take chances at times 0:11:21.440 --> 0:11:25.280 on things that might not might be counterintuitive, you know, 0:11:25.679 --> 0:11:28.400 so you have to trust your gut, trust your gut, 0:11:28.520 --> 0:11:32.120 and if there I used to consider it a failure 0:11:32.240 --> 0:11:36.680 if I had to have turnover and um there there's 0:11:36.720 --> 0:11:39.040 a great book written by a by a man who 0:11:39.080 --> 0:11:42.600 did lots of research work called Jim Collins and so 0:11:43.080 --> 0:11:45.760 most college students have heard of Good Degreat. It was 0:11:45.800 --> 0:11:49.560 a business book that broke down analytics of companies that 0:11:49.600 --> 0:11:54.360 outperformed the SMP five right and so one of it 0:11:54.520 --> 0:11:58.240 really came down to a list of attributes. It really 0:11:58.280 --> 0:12:00.960 didn't come down to this is how they build processes, 0:12:01.040 --> 0:12:03.320 this is how they did their financing. It all came 0:12:03.360 --> 0:12:08.480 down to the personal attributes to the people performing the job. Well, 0:12:08.520 --> 0:12:11.720 one of them was, you know, for a CEO, it 0:12:11.840 --> 0:12:16.040 was really empowering people to make decisions. That was crucial, crucial. 0:12:16.600 --> 0:12:19.320 And then the other was get the right people on 0:12:19.360 --> 0:12:22.400 the bus doing the right jobs, get the wrong ones off, 0:12:22.520 --> 0:12:25.600 because sometimes you can have the right person but they're 0:12:25.640 --> 0:12:27.679 doing the wrong job. And that is one thing to 0:12:27.760 --> 0:12:30.600 try star that we work really hard to do. Like 0:12:30.960 --> 0:12:33.520 you may come in for a role like touring and 0:12:33.600 --> 0:12:37.400 business management's very different. Even though they're peers tourings, day 0:12:37.400 --> 0:12:41.000 to day, the show's rolling, there's day to day needs issues, 0:12:41.040 --> 0:12:44.360 every day something's going on, where business management is more planned, 0:12:44.720 --> 0:12:48.439 pay the bills on the first and fifteen, reconcile your transactions, 0:12:48.480 --> 0:12:52.560 so it's it's methodical. So this technician who works in 0:12:52.679 --> 0:12:55.080 touring has to be able to deal with crazy. So 0:12:55.280 --> 0:12:58.520 somebody will interview and go, I want crazy, right. They 0:12:58.600 --> 0:13:01.520 love the wild, they of the wild, but then they 0:13:01.559 --> 0:13:03.400 think they want it and then they get in and 0:13:03.440 --> 0:13:07.520 they realize, oh, ship, she wasn't lying. I actually meant wild. 0:13:07.720 --> 0:13:10.000 And they're like, I want to go to business management. 0:13:10.360 --> 0:13:15.240 So anyway, totally. And so that's if you're the right person, 0:13:15.400 --> 0:13:17.199 I will move you. If you're the right person, I 0:13:17.240 --> 0:13:19.520 don't have a job for you yet, but you're bringing value. 0:13:19.520 --> 0:13:22.120 Add I'll find one that's awesome. You can spot the 0:13:22.200 --> 0:13:25.520 right people. If you're the wrong person, I will get 0:13:25.559 --> 0:13:27.680 you off. And now I'm at the place where I 0:13:27.679 --> 0:13:31.080 don't make apologies for turnover, right or wrong. What what 0:13:31.240 --> 0:13:35.240 stands out to well, is there retention and things you've 0:13:35.240 --> 0:13:39.240 been trained on. So you train, you allow them to perform, 0:13:39.280 --> 0:13:42.000 You allowed them to succeed. So if there's not retention 0:13:42.040 --> 0:13:44.600 and you're having to constantly go back, then that's an 0:13:44.600 --> 0:13:47.960 issue because then you're not lifting the load. Somebody else 0:13:48.040 --> 0:13:51.920 is on the buses caring your load. Um. People who 0:13:52.000 --> 0:13:56.440 are negative are cancer in any situation. So if you 0:13:56.480 --> 0:14:04.960 are a complaining, nagging, negative, gossiping, indecisive, person, I will 0:14:05.040 --> 0:14:07.760 just walk you out and I don't even make an 0:14:07.800 --> 0:14:09.560 excuse for it. Now now I just don't put up 0:14:09.559 --> 0:14:12.760 with it. It's like a disease. We're not in the 0:14:13.120 --> 0:14:16.480 r trauma room. We're in the entertainment business. You get 0:14:16.520 --> 0:14:18.760 to come to a cool place to work. You get 0:14:18.800 --> 0:14:22.120 to serve people who are impacting the community. We're not 0:14:22.200 --> 0:14:25.160 saving lives here. Be positive. If you see something that's 0:14:25.240 --> 0:14:27.840 not right, fix it. You're not a victim. But if 0:14:27.880 --> 0:14:31.800 you're gonna bitch and complain and you can go, and 0:14:31.960 --> 0:14:35.680 I don't care. I love it. And honestly, you've created 0:14:35.720 --> 0:14:38.480 such an environment and a culture in your office and 0:14:38.480 --> 0:14:40.960 and try star in general, because you walk in those doors. 0:14:41.320 --> 0:14:44.280 It's bright, it's white. It feels amazing like you have 0:14:44.360 --> 0:14:47.920 all you have, like coffee, candy, everyone's happy. It's make 0:14:48.080 --> 0:14:50.320 I never want to leave my business manager's office, which 0:14:50.360 --> 0:14:52.640 is crazy because most of the people don't want to 0:14:52.680 --> 0:14:56.000 come in. They're afraid. It's usually scary. It's like going 0:14:56.040 --> 0:14:57.840 to the dinist most of the time. But with you guys, 0:14:57.920 --> 0:15:01.160 it's like heaven and you thing well, it's of empowerment 0:15:01.160 --> 0:15:04.240 all over the walls. It literally is the most uplifting 0:15:04.320 --> 0:15:07.280 place and you hire a lot of women. Yeah, that 0:15:07.320 --> 0:15:09.640 goes back to my you know, my thing that I 0:15:09.680 --> 0:15:12.240 think women make better business manager. I kind of do too. 0:15:12.240 --> 0:15:15.920 They're so detail oriented and the nurturing aspect totally. Most 0:15:16.000 --> 0:15:19.400 of the men who work for me love the entertainment 0:15:19.440 --> 0:15:25.280 business and then um, their contribution winds up being in 0:15:25.400 --> 0:15:30.720 a in a siloed position of excellence. You know, my 0:15:30.880 --> 0:15:35.240 royalties director is amazing Brett who services you guys. He's 0:15:35.360 --> 0:15:38.200 amazing because he loves the business and he eats, breathes 0:15:38.240 --> 0:15:42.160 and sleeps how to constantly be a better you know technician. 0:15:42.280 --> 0:15:44.960 I have a Frenchman who you know, wants to build 0:15:45.480 --> 0:15:48.280 a soccer practice or football as he tells me, that's 0:15:48.360 --> 0:15:50.720 the proper way, you know. I have another one who 0:15:50.720 --> 0:15:53.480 would like me to try to build a golfing practice 0:15:53.560 --> 0:15:55.720 because he loves golf. And so when I have people 0:15:55.760 --> 0:15:58.120 who are excellent at their job and they want to 0:15:58.160 --> 0:16:02.320 help or they want me to help them build a 0:16:02.400 --> 0:16:06.680 discipline within the practice, I love that. It's like they're 0:16:06.720 --> 0:16:09.440 they're young men who are going to support their families 0:16:09.920 --> 0:16:11.880 and they love the business. And I will I will 0:16:11.920 --> 0:16:15.000 say this if you don't love the business. You won't 0:16:15.040 --> 0:16:17.680 get it. It's like the Clive Davis thing. I didn't 0:16:17.680 --> 0:16:20.120 care that the movie was three hours because as a 0:16:20.200 --> 0:16:22.680 young lady when I first started in business management, I 0:16:22.680 --> 0:16:24.800 didn't even know what business management was. And I went 0:16:24.840 --> 0:16:26.600 and I picked up Clive's book. I wish I had 0:16:26.640 --> 0:16:30.600 brought it, but experience to be because you know him 0:16:30.640 --> 0:16:34.200 and you'll like it's crazy. So talk about Brett, right, 0:16:34.760 --> 0:16:37.760 I'm like his age as a young lady first starting 0:16:37.880 --> 0:16:42.000 and then full circler representing Mary J. Blige, and then 0:16:42.240 --> 0:16:46.680 you're all of a sudden representing her twenty five years later. 0:16:47.320 --> 0:16:49.640 But but Clive's whole thing is when you look at 0:16:49.640 --> 0:16:52.480 the history of his life, it was three hours of 0:16:52.640 --> 0:16:56.200 stories and success. And one of the things Clive said, 0:16:57.240 --> 0:17:01.400 and they had footage of it, he said, three day 0:17:01.880 --> 0:17:05.719 or let I take this back. Every point in his 0:17:05.840 --> 0:17:08.760 life when the charts dropped, he would take the top 0:17:08.800 --> 0:17:11.840 twenty records and he would put him in his satchel 0:17:12.000 --> 0:17:15.720 because he was taking physical record records. This young generation 0:17:15.800 --> 0:17:17.880 doesn't know what that is. Like when you look music 0:17:17.960 --> 0:17:20.640 up and it says, you know it started with record, 0:17:20.920 --> 0:17:23.480 cassette tape, you know whatever, and even going back to 0:17:23.520 --> 0:17:26.679 eight tractates. But he took the top twenty records that 0:17:26.720 --> 0:17:29.160 were on the chart and he would listen to them 0:17:29.200 --> 0:17:31.760 over and over again to see what the changes were. 0:17:31.800 --> 0:17:36.320 What we're studied, and had footage of him with the satchel. 0:17:36.400 --> 0:17:41.120 It looked like years old and what was happening? Yeah, 0:17:41.160 --> 0:17:43.720 and it's the same. I want people who have that 0:17:43.840 --> 0:17:47.800 same passion as a technician and a developer of business. 0:17:48.320 --> 0:17:51.000 I want them to study it or eat, breathe and 0:17:51.040 --> 0:17:53.680 sleep it. I gotta tell you this funny story. I'm 0:17:53.680 --> 0:17:57.159 gonna digress for a second. So my one of my 0:17:57.240 --> 0:17:59.800 controllers came in and said to my director of business 0:17:59.840 --> 0:18:03.720 me management, we made a big mistake this year. Words. Yeah. 0:18:03.880 --> 0:18:07.200 I was like, oh shoot, and he goes, we made 0:18:07.200 --> 0:18:10.200 a horrible mistake basically, and she's like, what, he goes, 0:18:10.280 --> 0:18:12.640 We forgot to issue at ten so one of our 0:18:12.680 --> 0:18:16.040 female clients, right, And she's like, how did we miss that? 0:18:16.560 --> 0:18:19.440 And he goes, I don't know, he goes, but so 0:18:19.600 --> 0:18:23.720 and so paid eighties six thousand dollars to this guy, 0:18:24.000 --> 0:18:29.440 Christian Lobo and Lobo Lobo and we didn't issue him 0:18:29.440 --> 0:18:33.960 at ten ninety nine and literally my director of businessman. 0:18:34.920 --> 0:18:36.679 If she had had depends, I think she had just 0:18:36.720 --> 0:18:39.639 taken the freedom to peer pants right there. She was 0:18:39.800 --> 0:18:44.480 losing her lid, and she's of course the guy came 0:18:44.480 --> 0:18:46.200 in and said that, and I was like, God, bless 0:18:46.240 --> 0:18:49.000 your wife, right, and she's like, I'm telling you, you you 0:18:49.080 --> 0:18:51.840 couldn't have scripted it. Just at that point, one of 0:18:51.880 --> 0:18:54.159 the girls in the office went walking by and she 0:18:54.240 --> 0:18:57.800 had on a pair of Christian Lubetan boots and literally 0:18:59.160 --> 0:19:01.359 Peggy called her and she goes, I'd like you to 0:19:01.440 --> 0:19:05.159 introduce Brian to Christian lu Baton. I thought that was 0:19:05.200 --> 0:19:08.160 the greatest story ever. But anyway, it's it goes back 0:19:08.200 --> 0:19:11.680 to loving the business, loving the creativity of it, loving 0:19:11.720 --> 0:19:14.600 the fun of it. And as a technician, if you 0:19:14.720 --> 0:19:17.200 don't love the business and you don't enjoy it, you're 0:19:17.240 --> 0:19:19.440 going to hate it. Because we have a tough job. 0:19:20.000 --> 0:19:23.040 A debt's a debit, a credits a credit period. We 0:19:23.080 --> 0:19:26.439 have clients with short term accumulation phases. Not everybody is 0:19:26.480 --> 0:19:29.760 a Mary j or a Steven or a Carlos Santana, 0:19:29.800 --> 0:19:33.639 whatever flord of Georgia line. You have a period of 0:19:33.800 --> 0:19:39.159 time where you get to experience unusual wealth is the 0:19:39.200 --> 0:19:41.880 fruit of your craft. And if we don't love what 0:19:41.920 --> 0:19:46.159 we're doing, it's it's going to show in our performance 0:19:46.200 --> 0:19:48.480 and how we serve, how we think. Are we creative? 0:19:48.480 --> 0:19:50.440 Are we thinking about the next move for them? Are 0:19:50.440 --> 0:19:54.040 we thinking about ancillary revenue streams? And it's like I 0:19:54.080 --> 0:19:57.320 took away from Clive's movie. It didn't even seem like 0:19:57.359 --> 0:20:00.280 three hours to me. That what you saw as a 0:20:00.320 --> 0:20:05.400 man who was a lawyer, who he literally would eat, 0:20:05.440 --> 0:20:08.399 breathe and sleep, has craft and I do the same thing. 0:20:08.440 --> 0:20:10.840 That's why the best and that's why you're the best. Well, 0:20:10.880 --> 0:20:14.639 I don't know if I have some formidable peers, but 0:20:15.240 --> 0:20:18.480 you know, it might just be gumballs to somebody else, 0:20:18.520 --> 0:20:21.760 but those gunballs mean a lot to me. I love that. 0:20:22.280 --> 0:20:24.919 I love that. And also you are killing it as 0:20:24.960 --> 0:20:28.359 a woman in a very male dominated industry too. What 0:20:28.480 --> 0:20:33.040 is it like being in the boys club? Oh my gosh, 0:20:33.320 --> 0:20:35.600 I can tell you honestly, I don't really think about 0:20:35.640 --> 0:20:38.480 it that way. I feel like if I give any 0:20:38.520 --> 0:20:41.719 intention to anything other than what I'm doing, than I 0:20:41.720 --> 0:20:45.320 would I would be compromising my success. You just have 0:20:45.400 --> 0:20:47.960 blinders on, blinders not looking right, not looking left. I 0:20:47.960 --> 0:20:50.480 don't care what anybody else does. I don't care how 0:20:50.520 --> 0:20:52.359 they do it, And you don't care if people get 0:20:52.400 --> 0:20:53.960 mad at you either, if you're doing the right thing. 0:20:54.240 --> 0:20:56.720 It's so weird to me. Somebody just said to me, 0:20:57.160 --> 0:21:02.440 um crap, they sent me an out. And somebody said, 0:21:02.640 --> 0:21:06.760 I asked around town, meaning here, not Los Angeles, you 0:21:06.800 --> 0:21:08.919 know where our other offices, they said. I asked around 0:21:08.960 --> 0:21:14.439 town and consistently people said you were a disruptor. And 0:21:14.480 --> 0:21:16.840 I was like, well, what does that mean? What am 0:21:16.840 --> 0:21:20.640 I accounting to counting? Like? What am I disrupting? And 0:21:20.720 --> 0:21:25.680 so is it that I don't settle? Do I expect 0:21:25.720 --> 0:21:28.520 a lot? You can ask that little girl over there 0:21:28.520 --> 0:21:31.280 what I expect. I expect a lot, but I expect 0:21:31.560 --> 0:21:33.159 and I know people say this all the time. I 0:21:33.240 --> 0:21:41.240 expect nothing less anybody else than what I give at all. Yeah, 0:21:41.280 --> 0:21:43.480 I don't know what that means. Well, And also though, 0:21:43.520 --> 0:21:45.959 I think, why do women get this reputation if you're 0:21:46.000 --> 0:21:48.280 a badass at what you do? Why do women get 0:21:48.280 --> 0:21:51.880 this reputation where a man can be a total asshole 0:21:51.920 --> 0:21:56.280 but people don't care because you know, I haven't. I haven't. 0:21:56.320 --> 0:21:59.600 I haven't figured out that part you know, I wish 0:21:59.680 --> 0:22:01.639 I could say to somebody I figured it out and 0:22:01.640 --> 0:22:04.720 this is what it's like, But I really haven't figured 0:22:05.000 --> 0:22:08.440 you know, it's the old manage. Why is a woman 0:22:08.480 --> 0:22:10.880 a bitch and a man good at his job? Like, um, 0:22:11.680 --> 0:22:14.440 I'm not bitching. Yeah, that's the way it is period. 0:22:14.600 --> 0:22:16.840 You know, I don't know. I wish I could tell 0:22:16.920 --> 0:22:21.280 you I don't have it figured out. Well, okay, so also, 0:22:22.400 --> 0:22:25.640 you have your faith is very strong. Tell me how 0:22:25.680 --> 0:22:28.040 your faith plays into all of this and how did 0:22:28.119 --> 0:22:32.040 you get into business management? So let's see, that's an 0:22:32.080 --> 0:22:36.159 interesting question. I happened into business management randomly, had no 0:22:36.240 --> 0:22:39.360 idea what it was actually in Florida, of all places. 0:22:39.760 --> 0:22:42.240