WEBVTT - Audible Frustration: C, ME, ETF

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<v Speaker 1>Bloomberg Audio Studios, Podcasts, radio news.

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<v Speaker 2>Two things. I'm wearing glasses you are, which does not

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<v Speaker 2>matter to our listeners. I kind of feel like I

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<v Speaker 2>am wearing a costume.

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<v Speaker 1>I don't know, totally different person wearing feels like it.

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<v Speaker 2>The other point that I wanted to make is that

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<v Speaker 2>I'll be wearing these glasses at a party tonight.

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<v Speaker 1>A party, Yeah, specific party.

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<v Speaker 2>No, at your party. I'm going to your party.

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<v Speaker 1>Party having Yeah, I'm hofually stopping by my party. The

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<v Speaker 1>time this airs, the party will have happened.

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<v Speaker 2>That's true, soup, Yeah, exactly. Things go dramatically south. This

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<v Speaker 2>will not be included in the podcast, but if you're

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<v Speaker 2>hearing it, assumed that it went well and we had

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<v Speaker 2>a great time.

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<v Speaker 1>It was great. What a great party.

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<v Speaker 2>This is sort of a birthday party, right in that

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<v Speaker 2>sense for money Stuff, which turned ten years old.

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<v Speaker 1>Right, it's not my birthday, not even really, money says

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<v Speaker 1>Earth there. It's just like a month ago. And even

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<v Speaker 1>that is like the accounting is a little fuzzy. But

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<v Speaker 1>we're going to say it's the tenth anniversary of money Stuff. Yeah,

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<v Speaker 1>sh anniversary observed, anniversary party. What a great time it

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<v Speaker 1>has been. Hello, and welcome to the Money Stuff Podcast.

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<v Speaker 1>You're a weekly podcast where we talk about stuff related

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<v Speaker 1>to money. I'm Matt Levin and I write the Money

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<v Speaker 1>Stuff column for Bloomberg Opinion.

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<v Speaker 2>And I'm Katie Greifeld, a reporter for Bloomberg News and

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<v Speaker 2>an anchor for Bloomberg Television.

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<v Speaker 1>What are you talking about today, Katie?

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<v Speaker 2>The Fattest Fingers in the World twenty three and me

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<v Speaker 2>and Wheaton, Illinois, Wheaton, Illinois.

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<v Speaker 1>I have a funness for whet In Illinois because I

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<v Speaker 1>have a wheatened tarrier. But oh, that's not really really

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<v Speaker 1>at all. No, never mind, all right, fat fingers.

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<v Speaker 2>Yeah, man, what is going on over at City Group?

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<v Speaker 2>It seems incredible.

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<v Speaker 1>Yeah, I don't know. Like City Group has had a

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<v Speaker 1>series of like very public and very comical, like mistaken

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<v Speaker 1>payments of which the greatest, honestly was a few years

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<v Speaker 1>ago in twenty twenty they sent out nine hundred million

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<v Speaker 1>dollars to some hedge funds and they're like, sorry, we

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<v Speaker 1>didn't mean to do that. In hutch Ones we're keeping it,

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<v Speaker 1>and there's a court case peal that was great. But

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<v Speaker 1>recently there's been reporting on like a couple of times

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<v Speaker 1>last year, they sent out like extremely comical mistake and payments,

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<v Speaker 1>but they got those back. That was fine. That was

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<v Speaker 1>like a typo. It was like in one case they

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<v Speaker 1>meant to pay two hundred and eighty dollars to some

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<v Speaker 1>customers ask crow account like theyk in Brazil, and they

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<v Speaker 1>put in eighty one trillion dollars, which is much much

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<v Speaker 1>more money than the City group has. So you can't

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<v Speaker 1>do that. But you know, it's not like then the

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<v Speaker 1>money left and like the customer fled. It's like they

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<v Speaker 1>reversed the payment like the next day, and they told

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<v Speaker 1>regulators it was a near miss. So they had some

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<v Speaker 1>near a near miss. It's an internal transfer right like

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<v Speaker 1>on cities books and records. They briefly credited the customer

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<v Speaker 1>with eighty one trillion dollars. We like the money left

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<v Speaker 1>the bank and then they took it back the next day.

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<v Speaker 1>So you know, City has gotten grief from regulators about

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<v Speaker 1>like it's systems and processes and techno, and it's been

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<v Speaker 1>sort of like understandably. So yeah, it's been like trying

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<v Speaker 1>to kind of turn the page and be like we're

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<v Speaker 1>really good at not making mistake in payments. So when

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<v Speaker 1>they very publicly make or almost make mistaken payments, and

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<v Speaker 1>when they are very comically large, that's embarrassing for them.

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<v Speaker 1>It like sort of puts them in an ill light

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<v Speaker 1>with regulators. But they it's not like they lost eighty

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<v Speaker 1>one trillion dollars would amazing.

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<v Speaker 2>Well, there was eighty one trillion dollars, which was amazing

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<v Speaker 2>in and of itself. That actually made the six trillion

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<v Speaker 2>dollar fat finger that came six billion the next day.

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<v Speaker 1>The next day, Bloomer reported on a six billion dollar

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<v Speaker 1>mistake and transfer that they had actually done like a

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<v Speaker 1>week before the eighty one trillion dollar one. So like

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<v Speaker 1>they had this private wealth customer. They had to send

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<v Speaker 1>this customer, my impression is like a few million dollars,

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<v Speaker 1>but they typed the account number into the amount field.

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<v Speaker 1>So instead of typing like three million dollars, they typed

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<v Speaker 1>ten digit account number began with the six, and they

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<v Speaker 1>sent six billion dollars to this customer instead of a

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<v Speaker 1>few million dollars. And then again quickly discovered that it

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<v Speaker 1>was a mistake and took it back and it was

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<v Speaker 1>all fine, but you know, it's like it's a near miss.

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<v Speaker 1>They had to report it to regulators and the Bloomberg

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<v Speaker 1>story reported that the head of wealth management, who like

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<v Speaker 1>kind of just started.

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<v Speaker 2>It, provoked audible frustr vote.

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<v Speaker 1>Audible frustration, which is a great way to describe swearing.

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<v Speaker 1>But so they were pretty sad about that until like

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<v Speaker 1>a week later when they did the eighty one trillion

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<v Speaker 1>dollars things, and they're like, ah, six billion is nothing,

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<v Speaker 1>not so bad.

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<v Speaker 2>I tweeted a joke that, you know, a great way

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<v Speaker 2>to make this stop happening is just not let city

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<v Speaker 2>get the money back, and several people brought up Revlon

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<v Speaker 2>that they tried, they really didn't.

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<v Speaker 1>Get the money. Well, they did, but they could.

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<v Speaker 2>I actually forget how Revlon ended. I remember the headline

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<v Speaker 2>they got.

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<v Speaker 1>The money back. They did. So Revlin was interesting because

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<v Speaker 1>first of all, it wasn't an internal transfer. They actually

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<v Speaker 1>sent the money out of a bank right to people's

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<v Speaker 1>accounts at other banks. But secondly, like the accidental payment

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<v Speaker 1>was like part of an actual intended transaction that was

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<v Speaker 1>a sort of aggressive debt restructuring by Revlon that was

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<v Speaker 1>like basically hosing some of its creditors, and so the

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<v Speaker 1>creditors who were getting hosed randomly got nine hundred million

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<v Speaker 1>dollars and we were like, sweet, we're keeping this. And

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<v Speaker 1>then City's like no, no, I have to go back and

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<v Speaker 1>they're like nope, we're not giving back because like you

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<v Speaker 1>were trying to restructure this debt in a way that

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<v Speaker 1>was bad for creditors, and so they sued or they

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<v Speaker 1>kept the money and City sued them and they defeended

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<v Speaker 1>themselves saying we were actually owed this money because like

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<v Speaker 1>they were, the money is not right then and City

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<v Speaker 1>made the payment on behalf of Revlon and we're keeping

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<v Speaker 1>it and they actually won in the trial court, but

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<v Speaker 1>then it was her first on appeal. It was like

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<v Speaker 1>the right answer. But yeah, it was like fun for all.

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<v Speaker 2>So we weren't around when Revlon happens. But I was

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<v Speaker 2>trying to remember, why have we discussed City fat fingers

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<v Speaker 2>on this podcast before? And then I reminded of a

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<v Speaker 2>different type of fat finger incident that was uncovered back

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<v Speaker 2>in May. Do you remember that fat finger stock trade

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<v Speaker 2>were fined by the UK like sixty two million years

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<v Speaker 2>if you round up. In that situation, a trader had

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<v Speaker 2>intended to sell a basket of equities that was valued

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<v Speaker 2>at fifty eight million dollars but made an error while

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<v Speaker 2>inputting that value, and as a result, the basket was

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<v Speaker 2>actually valued at four hundred and forty four billion dollars

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<v Speaker 2>being created instead.

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<v Speaker 1>So this is the thing. All these things, it's like

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<v Speaker 1>screens with like a big box with like seventy five

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<v Speaker 1>different fields. You can fill in different fields. So if

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<v Speaker 1>you want to sell fifty eight million dollars worth of stock,

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<v Speaker 1>there's some field that's like sell fifty eight million dollars.

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<v Speaker 1>If you want to sell fifty eight million shares, there's

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<v Speaker 1>a different field that's like sell this many shares. And

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<v Speaker 1>this person, I think, put like the dollar number in

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<v Speaker 1>the shares field, so like the shares are worth like

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<v Speaker 1>hundreds of dollars, and so you multiply the amount by

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<v Speaker 1>hundreds of dollars. But it was just like going fast

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<v Speaker 1>in a complicated interface and just put it in the

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<v Speaker 1>wrong box. Same thing with the account number person who

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<v Speaker 1>put the six billion account number into the amount field

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<v Speaker 1>and sent out six billion dollars. It's just like there's

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<v Speaker 1>too many things on the screen.

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<v Speaker 2>Well, if I had prepped better for this podcast, I

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<v Speaker 2>would have gone back and listen to the episode we

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<v Speaker 2>recorded in May, because I recall fuzzly that at the

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<v Speaker 2>time we talked about how there were a bunch of

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<v Speaker 2>warnings that popped up, at least when it came to

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<v Speaker 2>the stock trade.

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<v Speaker 1>There are too many.

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<v Speaker 2>There are too many, and you kind of get numb

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<v Speaker 2>and you just click down. How do you fix this?

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<v Speaker 2>It seems to happen uniquely often at City, so I

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<v Speaker 2>don't know if their processes differ greatly from some of

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<v Speaker 2>their peers.

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<v Speaker 1>One thing they seem to have done is like this

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<v Speaker 1>is in the six billion dollar story, the wealth management

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<v Speaker 1>group has a new set of Actually I think the

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<v Speaker 1>whole firm has a new set of warnings, where like

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<v Speaker 1>there's some threshold of like large anomalist transfer, where like

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<v Speaker 1>someone not pressing the button gets an alert. Like the

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<v Speaker 1>head of wealth management gets like, hey, we're sending six

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<v Speaker 1>billion dollars to someone for no reason.

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<v Speaker 2>I sure expressed the audible so much I said, it.

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<v Speaker 1>Might not actually be him. But like someone gets a warning.

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<v Speaker 1>So it's not just the person pressing the button ignoring

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<v Speaker 1>the mornings, but someone gets a You know, you gotta

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<v Speaker 1>do it judicially, right, Like you can't pop up two

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<v Speaker 1>hundred warnings for every transaction because then everyone's gonna ignore them.

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<v Speaker 1>But like you know there's some level of like it

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<v Speaker 1>should not be possible for anyone at city to wire

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<v Speaker 1>or to send eighty one trillion dollars to anyone because

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<v Speaker 1>that's more than they have. Yes, but even six billion dollars,

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<v Speaker 1>like there should be someone checking that.

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<v Speaker 2>Maybe I want someone to ask Jane Frazier about this.

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<v Speaker 2>I want this. I don't think it necessarily will come

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<v Speaker 2>up on the next earnings call, but I want to

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<v Speaker 2>see this in an earnings transcript.

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<v Speaker 1>It's very funny to imagine these big material risks to

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<v Speaker 1>the bank, right, like a bank going bankrupt because it

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<v Speaker 1>accidentally wired out eighty one trillion dollars. But they're not

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<v Speaker 1>really like they're symbolic risks. They're like you should have

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<v Speaker 1>better tech so that you don't mess stuff up. But

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<v Speaker 1>it's not like any one of these was like that serious.

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<v Speaker 1>The Redlin was bad, but like not that happening.

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<v Speaker 2>You have to imagine that this is certainly a symptom

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<v Speaker 2>of something that maybe.

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<v Speaker 1>Is like a symptom of like bad computer screens, like

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<v Speaker 1>the eighty one trillion dollar transaction. The reporting on that

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<v Speaker 1>is wild. That wasn't like putting the wrong thing in

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<v Speaker 1>the wrong field. That was they use some sort of

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<v Speaker 1>rarely used backup screen to make the payment that was

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<v Speaker 1>prepopulated with fifteen zeros, so you had to delete the

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<v Speaker 1>fifteen zeros to type in the amount, and if you

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<v Speaker 1>just type in the amount, you like override some of

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<v Speaker 1>the zeros and you sent out trillions of dollars and

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<v Speaker 1>that's what happened, which is just like you could just

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<v Speaker 1>not do that, You just not have it automatically populate

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<v Speaker 1>with fifteen zeros and then like you've saved yourself a

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<v Speaker 1>problem right there. So it is just like a lot

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<v Speaker 1>of it I think is like software design. Yeah, and

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<v Speaker 1>it's not always a priority for the CEO of a

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<v Speaker 1>bank to be like we need the like internal software

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<v Speaker 1>to be more user friendly, but you know it might

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<v Speaker 1>be for Jane Fraser at.

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<v Speaker 2>This point, you know, I would imagine it's moved up

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<v Speaker 2>the priority list a few notches.

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<v Speaker 1>Like someone is asking Jane Fraser about the you know,

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<v Speaker 1>user interfaces on the payment software.

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<v Speaker 2>Maybe we'll get some answers regulator, maybe like, yeah, I

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<v Speaker 2>do love the point that you made in Money Stuff

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<v Speaker 2>that maybe this is a reason actually to bank with City.

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<v Speaker 2>You're basically by opening up a with them, buying a

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<v Speaker 2>lottery ticket.

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<v Speaker 1>Stereotypically, banks sometimes make mistakes. Yeah, I write about a

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<v Speaker 1>bank doing some error, and people be like, I think

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<v Speaker 1>you're being too generous to the bank. They never make

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<v Speaker 1>errors in the customer's favor. It's always in favor of

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<v Speaker 1>the bank. It's like, well, no city makes yours in

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<v Speaker 1>the customers faver all the time. They don't like, necessarily

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<v Speaker 1>get to keep the money. You probably shouldn't try to

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<v Speaker 1>bank with a bank that makes mistake in payments all

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<v Speaker 1>the time. That's more likely to end badly for you.

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<v Speaker 1>But it would be kind of fun to get eighty

0:10:28.960 --> 0:10:30.199
<v Speaker 1>one trillion dollars in your account.

0:10:30.200 --> 0:10:32.160
<v Speaker 2>And what if it's like a really small amount, you know,

0:10:32.480 --> 0:10:36.360
<v Speaker 2>language a casual like half million dollars that they would

0:10:36.360 --> 0:10:37.560
<v Speaker 2>they even notice. I don't know.

0:10:39.520 --> 0:10:41.920
<v Speaker 1>Just thinking about my account number by bank, which has

0:10:42.040 --> 0:10:43.360
<v Speaker 1>nine digits, it should be nice.

0:10:44.000 --> 0:10:46.679
<v Speaker 2>Do you want to say them here? Should be cool?

0:11:03.120 --> 0:11:04.160
<v Speaker 1>My account number.

0:11:04.080 --> 0:11:12.720
<v Speaker 2>Is twenty three and me, uh, segue this is I

0:11:12.800 --> 0:11:15.880
<v Speaker 2>really like this story, mostly because when we were talking

0:11:15.880 --> 0:11:18.880
<v Speaker 2>about this at my desk before we recorded this podcast,

0:11:18.960 --> 0:11:20.880
<v Speaker 2>then I was like, you know what, don't talk to me,

0:11:20.960 --> 0:11:23.280
<v Speaker 2>We'll just talk about it. In nineteen twenty three and

0:11:23.360 --> 0:11:27.559
<v Speaker 2>meters is a really fascinating story because I think it's

0:11:27.600 --> 0:11:29.320
<v Speaker 2>still a household name.

0:11:29.480 --> 0:11:30.080
<v Speaker 1>It kind of is.

0:11:30.120 --> 0:11:31.840
<v Speaker 2>And the last time I thought about it, it was

0:11:31.920 --> 0:11:34.680
<v Speaker 2>going public via spack. It was twenty twenty one. Things

0:11:34.679 --> 0:11:37.600
<v Speaker 2>were great, the market was frothy, and I didn't realize

0:11:37.600 --> 0:11:40.240
<v Speaker 2>that it's been slowly in a death spiral since then.

0:11:41.160 --> 0:11:44.040
<v Speaker 1>Yeah. I don't entirely understand it, but my impression is

0:11:44.080 --> 0:11:47.280
<v Speaker 1>that like the recurring revenue of selling genetic dusts to

0:11:47.320 --> 0:11:49.560
<v Speaker 1>be like you kind of only need to find out

0:11:49.600 --> 0:11:50.480
<v Speaker 1>your ancestry once.

0:11:50.679 --> 0:11:52.920
<v Speaker 2>Yeah, but there's so many people in the world people,

0:11:52.920 --> 0:11:53.160
<v Speaker 2>But like.

0:11:53.160 --> 0:11:56.120
<v Speaker 1>I also think that it's become less popular as people

0:11:56.160 --> 0:12:00.280
<v Speaker 1>get worried about like privacy concerns and like they were hacked. Yeah,

0:12:00.280 --> 0:12:02.800
<v Speaker 1>she took a bad databaseically get hacked, you know.

0:12:02.920 --> 0:12:05.840
<v Speaker 2>Yeah, specifically in twenty twenty three, they were hacked.

0:12:05.600 --> 0:12:08.559
<v Speaker 1>And I think the time before then they've never made money.

0:12:08.920 --> 0:12:11.720
<v Speaker 2>Yeah, that's true. Yeah, And I was I was searching

0:12:11.760 --> 0:12:14.920
<v Speaker 2>for a reason why because you think about I feel

0:12:14.960 --> 0:12:18.000
<v Speaker 2>like it was really peak twenty seventeen, twenty eighteen, they

0:12:18.000 --> 0:12:21.440
<v Speaker 2>were really popular as as gifts around the holidays. Remember

0:12:21.480 --> 0:12:25.600
<v Speaker 2>Elizabeth Warren took a genetic test to prove that she

0:12:25.640 --> 0:12:29.600
<v Speaker 2>had Native American heritage. That was basically the peak actually,

0:12:29.640 --> 0:12:32.520
<v Speaker 2>because apparently twenty three and me and also their competitors,

0:12:32.600 --> 0:12:35.679
<v Speaker 2>Ancestry being one of them, have just seen sales steadily

0:12:35.720 --> 0:12:36.520
<v Speaker 2>declined since then.

0:12:37.440 --> 0:12:41.760
<v Speaker 1>Yeah, and to their credit, they went public at the

0:12:41.800 --> 0:12:42.199
<v Speaker 1>top and.

0:12:42.920 --> 0:12:44.959
<v Speaker 2>The halcyon days in public in.

0:12:44.920 --> 0:12:50.280
<v Speaker 1>Like twenty twenty one, a three point five billion dollar valuation.

0:12:50.480 --> 0:12:52.120
<v Speaker 1>Oh know, anyway, I think they did this back mar

0:12:52.200 --> 0:12:54.880
<v Speaker 1>journally twenty twenty one, and they had like a three

0:12:54.920 --> 0:12:59.120
<v Speaker 1>point five billion dollar valuation. It's currently in the ballpark

0:12:59.160 --> 0:13:03.439
<v Speaker 1>of one percent of that, so not great.

0:13:03.559 --> 0:13:06.559
<v Speaker 2>I mean the shares are treating hundred two dollars right now.

0:13:06.679 --> 0:13:09.880
<v Speaker 2>I think the absolute high was well above three hundred.

0:13:10.440 --> 0:13:13.840
<v Speaker 1>Yeah stocks, but yes, that's right. Yeah. But so anyway,

0:13:14.120 --> 0:13:18.680
<v Speaker 1>the founder and CEO and forty nine percent shareholder and

0:13:18.840 --> 0:13:22.520
<v Speaker 1>Majiski wants to take it private. I don't actually know

0:13:22.520 --> 0:13:24.960
<v Speaker 1>how much she cashed out of this, but like took

0:13:24.960 --> 0:13:27.800
<v Speaker 1>it public at three point five billion dollars. Wants to

0:13:27.800 --> 0:13:31.520
<v Speaker 1>take a private at not zero dollars, but like quite

0:13:31.559 --> 0:13:34.720
<v Speaker 1>close to zero. She wants to pay public shareholders something

0:13:34.760 --> 0:13:37.240
<v Speaker 1>like ten million dollars for the company, which is like

0:13:37.240 --> 0:13:42.280
<v Speaker 1>forty one cents per share. And that is an interesting

0:13:42.480 --> 0:13:46.800
<v Speaker 1>negotiation because she's the controlling shareholder, and you know, the

0:13:46.800 --> 0:13:49.360
<v Speaker 1>board of directors is in charge of negotiating with her

0:13:49.640 --> 0:13:51.920
<v Speaker 1>and trying to get a fair price for the public shareholders.

0:13:52.320 --> 0:13:54.439
<v Speaker 1>I don't know what they think about the future of

0:13:54.480 --> 0:13:58.000
<v Speaker 1>the business. Like she clearly thinks it's worth something because

0:13:58.000 --> 0:13:59.360
<v Speaker 1>she wants to buy it and like put some more

0:13:59.400 --> 0:14:02.880
<v Speaker 1>money into it. But she's offering ten million dollars to

0:14:02.920 --> 0:14:05.280
<v Speaker 1>the public shareholders. By the way, that's much less than

0:14:05.440 --> 0:14:07.560
<v Speaker 1>the current trading price of the stock. She's offering forty

0:14:07.600 --> 0:14:09.160
<v Speaker 1>one cents per share it now at like a buck

0:14:09.200 --> 0:14:11.560
<v Speaker 1>fifty or something like that. So she's offering a take

0:14:11.600 --> 0:14:14.320
<v Speaker 1>on her you know, she's saying shareolders are diluted about

0:14:14.320 --> 0:14:15.599
<v Speaker 1>the value of this company. I want to pay you

0:14:15.720 --> 0:14:17.760
<v Speaker 1>much less. Part if I were a director, I'd have

0:14:17.760 --> 0:14:20.000
<v Speaker 1>a really hard time accepting a deal like that, because

0:14:20.040 --> 0:14:23.760
<v Speaker 1>like you're gonna get sued. You're saying, I want to

0:14:23.760 --> 0:14:26.080
<v Speaker 1>sell this company for you know, a big discount. Not

0:14:26.120 --> 0:14:27.880
<v Speaker 1>only too, it's like all time, Hi not only did

0:14:27.920 --> 0:14:31.040
<v Speaker 1>Sie to its price today, it's like a tough deal

0:14:31.080 --> 0:14:33.880
<v Speaker 1>to take, and so she offered not that deal but

0:14:33.960 --> 0:14:37.800
<v Speaker 1>a similarly sort of like loaded negative premium deal last year,

0:14:38.400 --> 0:14:42.440
<v Speaker 1>and the directors said no, and then they all quit

0:14:42.640 --> 0:14:46.880
<v Speaker 1>because she's the controlling shareholder and like she could fire them,

0:14:46.960 --> 0:14:48.200
<v Speaker 1>and so they were like, well, we're not going to

0:14:48.240 --> 0:14:51.440
<v Speaker 1>take this deal, and so there's the only thing you

0:14:51.680 --> 0:14:54.280
<v Speaker 1>really can do here as directors, and so they all quit,

0:14:54.320 --> 0:14:55.880
<v Speaker 1>and so she was the only director of the company,

0:14:55.960 --> 0:15:00.120
<v Speaker 1>and she went and appointed new independent directors and for

0:15:00.280 --> 0:15:02.560
<v Speaker 1>a new much lower price to take the company private,

0:15:03.080 --> 0:15:04.840
<v Speaker 1>and they all said no again this week, so they're

0:15:04.880 --> 0:15:06.360
<v Speaker 1>back to the square one. They have it resigned.

0:15:06.560 --> 0:15:08.760
<v Speaker 2>I was thinking she shouldn't, you know, do any elon

0:15:08.840 --> 0:15:11.640
<v Speaker 2>musk and just get really friendly board members who maybe

0:15:11.680 --> 0:15:12.560
<v Speaker 2>are related to her.

0:15:13.120 --> 0:15:18.000
<v Speaker 1>Well, right, when all of the directors quit, she got

0:15:18.000 --> 0:15:22.000
<v Speaker 1>to appoint the new directors. And there are two ways

0:15:22.000 --> 0:15:25.240
<v Speaker 1>you can go with that. You can appoint your relatives

0:15:25.640 --> 0:15:27.640
<v Speaker 1>who will then sell you the company at forty one

0:15:27.680 --> 0:15:30.360
<v Speaker 1>cents a share and get sued. Or you can to

0:15:30.440 --> 0:15:35.200
<v Speaker 1>point like reputable independent directors who like you know, you've

0:15:35.200 --> 0:15:37.920
<v Speaker 1>had conversations with you hope that they will take your

0:15:37.960 --> 0:15:42.200
<v Speaker 1>proposal seriously. You hope that they will see the reasons

0:15:42.240 --> 0:15:44.640
<v Speaker 1>behind you're wanting to pay much less than the current

0:15:44.720 --> 0:15:47.560
<v Speaker 1>price of the company and will take your deal. But

0:15:48.680 --> 0:15:51.360
<v Speaker 1>you haven't specifically signed up to that because that looks bad.

0:15:51.600 --> 0:15:53.760
<v Speaker 1>And so then if they agree to your deal, you

0:15:53.840 --> 0:15:55.600
<v Speaker 1>look good, right, Like when you get sued, you can

0:15:55.640 --> 0:15:58.120
<v Speaker 1>say no, no, these independent directors like really did their

0:15:58.200 --> 0:16:01.120
<v Speaker 1>due diligence and accepted my deal. So I think that's

0:16:01.120 --> 0:16:03.520
<v Speaker 1>what was happening here, is like these directors are not

0:16:03.560 --> 0:16:07.360
<v Speaker 1>her relatives. They come from real places, Like they look

0:16:07.480 --> 0:16:10.480
<v Speaker 1>like good independent directors who could consider her deal and

0:16:10.800 --> 0:16:12.840
<v Speaker 1>if they signed off on it, it wouldn't be a rubber stamp.

0:16:13.000 --> 0:16:14.760
<v Speaker 1>But then they didn't sign off on it. So oops.

0:16:15.160 --> 0:16:17.560
<v Speaker 2>Yeah, And I mean, I don't know where this company goes.

0:16:17.640 --> 0:16:21.200
<v Speaker 2>Obviously there's some deep fundamental flaws here.

0:16:21.440 --> 0:16:23.720
<v Speaker 1>You occasionally see these take hunters. You see these deals

0:16:23.720 --> 0:16:27.160
<v Speaker 1>where a company is not viable and someone will buy

0:16:27.160 --> 0:16:28.920
<v Speaker 1>it for like much less than at stock price and say,

0:16:28.920 --> 0:16:30.960
<v Speaker 1>we're gonna put a little bit more cash on the

0:16:31.000 --> 0:16:33.240
<v Speaker 1>balance sheet, We're gonna keep the company alive. But like

0:16:33.480 --> 0:16:36.000
<v Speaker 1>the shareholders are diluted and they're not getting that much

0:16:36.000 --> 0:16:38.600
<v Speaker 1>money and the board will be like, yes, that's true.

0:16:39.120 --> 0:16:41.040
<v Speaker 1>It sucks for the shareholders, but we're doing it. But

0:16:41.080 --> 0:16:43.600
<v Speaker 1>it's like, that's a tough thing for a director to do,

0:16:43.680 --> 0:16:45.960
<v Speaker 1>particularly if you were just apported to do the deal right.

0:16:46.440 --> 0:16:48.760
<v Speaker 1>So it's it's like a tough spot, Like if she's

0:16:48.840 --> 0:16:51.080
<v Speaker 1>right that it's kind of a melting ice cube and

0:16:51.120 --> 0:16:53.560
<v Speaker 1>it's not worth what the public shaholders are paying for it,

0:16:53.600 --> 0:16:56.760
<v Speaker 1>Like it's gonna be hard for her to persuade directors

0:16:56.800 --> 0:16:58.880
<v Speaker 1>of that, even if it's true. And then like, you know,

0:16:58.880 --> 0:16:59.480
<v Speaker 1>where do you go?

0:16:59.720 --> 0:17:00.520
<v Speaker 2>Yeah?

0:17:00.520 --> 0:17:03.520
<v Speaker 1>I think they're exploring other strategic alternatives, right, but it's

0:17:03.520 --> 0:17:04.760
<v Speaker 1>tough to do that when you have a forty five

0:17:04.800 --> 0:17:05.480
<v Speaker 1>percent shareholder.

0:17:05.800 --> 0:17:08.480
<v Speaker 2>Yeah, I was thinking maybe they could pivot into dog

0:17:08.600 --> 0:17:11.080
<v Speaker 2>DNA test kits. I know that that's still a very

0:17:11.119 --> 0:17:14.199
<v Speaker 2>popular market. I think the company has warned that it

0:17:14.240 --> 0:17:17.040
<v Speaker 2>needs to raise cash or find some solution or else

0:17:17.080 --> 0:17:19.480
<v Speaker 2>it won't be around for much longer. So I know

0:17:19.560 --> 0:17:22.080
<v Speaker 2>it'll be fascinating to follow. I mean, it just feels

0:17:22.080 --> 0:17:24.359
<v Speaker 2>like a company that would naturally want to go private

0:17:24.440 --> 0:17:27.119
<v Speaker 2>right now. And also I was surprised the question is the.

0:17:27.119 --> 0:17:30.399
<v Speaker 1>Price you know and like? And it was just he

0:17:30.440 --> 0:17:33.000
<v Speaker 1>does not think it's worth forty million dollars.

0:17:33.280 --> 0:17:35.680
<v Speaker 2>Yeah, for a little bit. I mean she had a partner,

0:17:35.880 --> 0:17:38.840
<v Speaker 2>and that's also part of the problem. Yeah, a new mountain,

0:17:39.000 --> 0:17:40.920
<v Speaker 2>and I think like the bid that she offered the

0:17:40.960 --> 0:17:43.920
<v Speaker 2>forty one cents a share, wasn't that eighty four percent

0:17:44.119 --> 0:17:45.200
<v Speaker 2>or something below.

0:17:45.359 --> 0:17:47.879
<v Speaker 1>The new Mountain bod which in turn was lower than

0:17:47.880 --> 0:17:50.600
<v Speaker 1>the bid last year that the director's resigned over her.

0:17:50.640 --> 0:17:54.760
<v Speaker 1>Bids have been getting lower, probably for reasons. Yeah, yeah,

0:17:54.800 --> 0:17:57.400
<v Speaker 1>it looks bad. It's a bad process. Normally the board

0:17:57.440 --> 0:18:00.200
<v Speaker 1>like negotiates you up here they're negotiating or down. Uh

0:18:01.480 --> 0:18:01.840
<v Speaker 1>not great.

0:18:02.040 --> 0:18:06.160
<v Speaker 2>I don't know. I mean I hope that the genetic

0:18:06.520 --> 0:18:11.240
<v Speaker 2>testing universe continues to exist and perhaps thrive. Is because

0:18:11.480 --> 0:18:13.480
<v Speaker 2>you think about true crime. I listen to a lot

0:18:13.520 --> 0:18:18.160
<v Speaker 2>of true crime podcasts, and there have been instances where

0:18:18.760 --> 0:18:21.320
<v Speaker 2>like these sort of kits where you can find your

0:18:21.400 --> 0:18:25.160
<v Speaker 2>family members, long lost family members have been uncovered through

0:18:25.359 --> 0:18:26.160
<v Speaker 2>little kids like this.

0:18:27.080 --> 0:18:30.199
<v Speaker 1>I think I read an interview with her or she

0:18:30.280 --> 0:18:35.199
<v Speaker 1>talked about that as a negative for sales because like

0:18:35.320 --> 0:18:41.160
<v Speaker 1>you know, serial killer for sure, a little genetic testing

0:18:41.160 --> 0:18:43.080
<v Speaker 1>and then like your cousin gets arrested in the serialcular.

0:18:43.400 --> 0:18:44.680
<v Speaker 1>I wish I hadn't bought that Kip.

0:18:44.800 --> 0:18:48.639
<v Speaker 2>It's good for society, maybe bad for sale. But again

0:18:48.800 --> 0:18:51.320
<v Speaker 2>as someone who I don't know, maybe I am related

0:18:51.320 --> 0:18:53.720
<v Speaker 2>to a serial killer, but I think that these should

0:18:53.760 --> 0:18:56.359
<v Speaker 2>exist in some form. I think it was the Golden

0:18:56.400 --> 0:18:59.440
<v Speaker 2>State killer who was found through something like this, which

0:18:59.480 --> 0:19:02.879
<v Speaker 2>was wild. Yeah, it definitely didn't help the share price, right.

0:19:02.760 --> 0:19:06.800
<v Speaker 1>It's not like a good advertisement for like the privacy

0:19:06.840 --> 0:19:09.600
<v Speaker 1>practices of the genetic testing industry, you.

0:19:09.640 --> 0:19:14.840
<v Speaker 2>Wouldn't offer up your saliva to potentially help capture a murderer.

0:19:14.840 --> 0:19:18.639
<v Speaker 1>Even depends how close a family member this murderer is cousin.

0:19:20.359 --> 0:19:23.840
<v Speaker 1>I feel like I don't know an advance with family

0:19:23.880 --> 0:19:25.639
<v Speaker 1>member of mine did this murder.

0:19:25.680 --> 0:19:29.040
<v Speaker 2>I mean, you'd probably have some suspicions, honestly, if you

0:19:29.080 --> 0:19:32.080
<v Speaker 2>were in this scenario. I mean, I could probably guess

0:19:32.720 --> 0:19:33.280
<v Speaker 2>you know what.

0:19:33.200 --> 0:19:36.600
<v Speaker 1>You are you most likely to I don't have a

0:19:36.600 --> 0:19:38.520
<v Speaker 1>problem with it, but I'm guessing none of my family

0:19:38.520 --> 0:19:42.359
<v Speaker 1>members about everyone's like that. I can't till their cousin

0:19:42.440 --> 0:19:43.440
<v Speaker 1>is the Golden stateuler.

0:19:43.600 --> 0:19:46.399
<v Speaker 2>I can't wait to revisit the next city fat Finger

0:19:46.560 --> 0:20:06.800
<v Speaker 2>where twenty three amigos when one of your cousins gets arrested. Yeah,

0:20:06.840 --> 0:20:12.160
<v Speaker 2>moving swiftly along. I love this story from Emily Grafeo

0:20:12.200 --> 0:20:14.159
<v Speaker 2>and Max Abelson. I know that they've been working on

0:20:14.200 --> 0:20:17.240
<v Speaker 2>it for a long long time. A really great deep

0:20:17.320 --> 0:20:21.359
<v Speaker 2>dive into First Trust, which is an ETF issuer based

0:20:21.359 --> 0:20:25.959
<v Speaker 2>in thet This one actually you led money stuff with it,

0:20:26.040 --> 0:20:27.560
<v Speaker 2>so this wasn't even my influence.

0:20:28.119 --> 0:20:31.840
<v Speaker 1>Love an ETF story. ETF sales channels, right. One is advisors.

0:20:32.200 --> 0:20:35.720
<v Speaker 1>Like a financial advisor has a client and the advisor says,

0:20:35.920 --> 0:20:37.840
<v Speaker 1>this is the menu of stuff that I'm going to

0:20:37.920 --> 0:20:40.080
<v Speaker 1>put you in, and the client is like, sure, whatever, right,

0:20:40.320 --> 0:20:42.359
<v Speaker 1>And so the advisor just picks the ETFs, and the

0:20:42.400 --> 0:20:44.800
<v Speaker 1>advisor is a fiduciary for the client and has an

0:20:44.800 --> 0:20:47.440
<v Speaker 1>obligation to try to put the client and ETFs that

0:20:47.480 --> 0:20:49.920
<v Speaker 1>are good, right, But like the advisor's pick media. And

0:20:49.920 --> 0:20:52.040
<v Speaker 1>then the other kind is like Robin Hood right, Like

0:20:52.440 --> 0:20:55.760
<v Speaker 1>there's an enormous mass of self right that investors, A

0:20:55.800 --> 0:20:59.520
<v Speaker 1>lot of them buy vanguard s and P five hundred

0:20:59.560 --> 0:21:02.200
<v Speaker 1>at ets right, Like, yeah, huge business of self directed

0:21:02.280 --> 0:21:06.280
<v Speaker 1>investors buying cheap index ETFs. But also clearly a huge

0:21:06.320 --> 0:21:10.919
<v Speaker 1>business or some business of like Robinhood people buying triple

0:21:11.000 --> 0:21:14.480
<v Speaker 1>lever at ETFs and like weird stuff to make weird pets.

0:21:14.520 --> 0:21:16.000
<v Speaker 1>And I don't really know how that gets sold. I

0:21:16.040 --> 0:21:20.000
<v Speaker 1>don't know if that's like you're like searching Robinhood for

0:21:20.080 --> 0:21:22.480
<v Speaker 1>fun tickers, or if it's like you're on Reddit reading

0:21:22.520 --> 0:21:24.800
<v Speaker 1>about the latest cool ETF. But I don't have a

0:21:24.840 --> 0:21:26.800
<v Speaker 1>great sense of like what the split is like away

0:21:26.800 --> 0:21:28.879
<v Speaker 1>from like the vanguard s and P five hundred, like

0:21:29.200 --> 0:21:32.720
<v Speaker 1>a weird ETF. Is that like always mostly an advisor product,

0:21:32.800 --> 0:21:35.760
<v Speaker 1>or is that like reddit boards are selling that to

0:21:36.040 --> 0:21:36.800
<v Speaker 1>robin Hood people.

0:21:36.880 --> 0:21:40.720
<v Speaker 2>A weird ETF like the triple triple lever the buffers

0:21:41.240 --> 0:21:42.800
<v Speaker 2>buffer feels like an advisor.

0:21:42.480 --> 0:21:43.199
<v Speaker 1>Product, but I don't know.

0:21:43.280 --> 0:21:45.160
<v Speaker 2>Yeah, I think that that's fair to say that buffers

0:21:45.160 --> 0:21:48.479
<v Speaker 2>are popular with advisors, but sort of the shiny stuff,

0:21:48.520 --> 0:21:50.200
<v Speaker 2>the funky, high octane, the.

0:21:50.200 --> 0:21:52.160
<v Speaker 1>Thing that's like we double lever you and you put

0:21:52.200 --> 0:21:53.680
<v Speaker 1>like one times your money in gold and one times

0:21:53.680 --> 0:21:56.200
<v Speaker 1>your money in bitcoin, crazy product that seems like it

0:21:56.240 --> 0:21:57.280
<v Speaker 1>could sell in Robinhood.

0:21:57.680 --> 0:22:00.199
<v Speaker 2>Yes, that's probably where you're finding it. And even I

0:22:00.200 --> 0:22:02.320
<v Speaker 2>mean some of the bitcoin your advisor's.

0:22:01.880 --> 0:22:03.480
<v Speaker 1>Not doing that well your advisors. I don't know.

0:22:03.520 --> 0:22:07.199
<v Speaker 2>But for example, I mean I wrote up Blackrock added ibit,

0:22:07.400 --> 0:22:10.199
<v Speaker 2>their bitcoin ETF to their model a portion of their

0:22:10.240 --> 0:22:13.440
<v Speaker 2>model portfolios for the first time. That was really advisor

0:22:13.520 --> 0:22:17.840
<v Speaker 2>driven financial advisors asking Blackrock to add it because I

0:22:17.920 --> 0:22:20.040
<v Speaker 2>want to put my clients in this.

0:22:20.240 --> 0:22:22.280
<v Speaker 1>I understand that, Like I can see an advisor wanting

0:22:22.320 --> 0:22:24.760
<v Speaker 1>to put their clients and IBT, but like when they

0:22:24.840 --> 0:22:26.919
<v Speaker 1>launched ibet it was a but I'm saying.

0:22:26.680 --> 0:22:29.720
<v Speaker 2>Like their clients, if they couldn't get it through their advisors,

0:22:29.760 --> 0:22:32.959
<v Speaker 2>they would then they would probably go to a platform

0:22:33.040 --> 0:22:33.959
<v Speaker 2>to buy it, right.

0:22:34.000 --> 0:22:36.760
<v Speaker 1>I think of of a bitcoin ETF as being in

0:22:36.800 --> 0:22:40.880
<v Speaker 1>the first instance a product for self directed retail because

0:22:40.920 --> 0:22:43.359
<v Speaker 1>the first instance of like people want to buy that,

0:22:43.400 --> 0:22:44.920
<v Speaker 1>they'll buy it on robin Hood and then like you know,

0:22:45.000 --> 0:22:46.600
<v Speaker 1>later an advisor might add it in. But it's not

0:22:46.600 --> 0:22:48.600
<v Speaker 1>like an advisor product. Yeah, the buffer I can see

0:22:48.600 --> 0:22:49.600
<v Speaker 1>being an advisor.

0:22:49.280 --> 0:22:53.439
<v Speaker 2>Product, yeah, big time, and an endowment product apparently first

0:22:53.480 --> 0:22:55.359
<v Speaker 2>Trust first Yeah, get.

0:22:55.280 --> 0:22:58.240
<v Speaker 1>Us distracted, but like First Trust that makes advisor products.

0:22:58.280 --> 0:23:03.040
<v Speaker 2>Yea exactly. They have about the last I checked, about

0:23:03.080 --> 0:23:06.920
<v Speaker 2>two hundred billion dollars in AUM their average fee though

0:23:07.240 --> 0:23:11.800
<v Speaker 2>is seventy eight basis points, which is pretty high. The

0:23:11.840 --> 0:23:15.399
<v Speaker 2>industry average is fifty eight the industry average. So that

0:23:15.480 --> 0:23:18.960
<v Speaker 2>includes all the funky expensive leverage stuff in addition to

0:23:18.960 --> 0:23:23.880
<v Speaker 2>the stuff that costs like three basis points. It's not no, no,

0:23:24.240 --> 0:23:26.119
<v Speaker 2>it's just pure Yeah, it.

0:23:28.880 --> 0:23:29.200
<v Speaker 1>Funds.

0:23:29.840 --> 0:23:31.879
<v Speaker 2>I prefer this podcast like an hour before I have

0:23:31.920 --> 0:23:37.120
<v Speaker 2>time to do that. But the point being that, yeah,

0:23:37.280 --> 0:23:41.119
<v Speaker 2>well yeah, the point being that it's a relatively small issuer,

0:23:41.240 --> 0:23:44.959
<v Speaker 2>but it makes a lot of money for its size

0:23:45.000 --> 0:23:47.639
<v Speaker 2>because it has a pretty high fee. And there's just

0:23:47.680 --> 0:23:50.399
<v Speaker 2>great quotes in here about the sales tactics that have

0:23:50.440 --> 0:23:54.320
<v Speaker 2>been employed by First Trust, which, according to our own

0:23:54.359 --> 0:23:57.440
<v Speaker 2>reporting and some other outlets, is actually under investigation by

0:23:57.440 --> 0:23:59.399
<v Speaker 2>friendra for them.

0:23:59.160 --> 0:24:03.159
<v Speaker 1>Right, because like the way you sell advisor products is

0:24:03.200 --> 0:24:07.040
<v Speaker 1>some combination of like to give the advisor something cool

0:24:07.119 --> 0:24:09.520
<v Speaker 1>to show to their client, like a buffer ETF is like, oh, look,

0:24:09.560 --> 0:24:12.439
<v Speaker 1>I've given you stock upside with no downside. How nice? Right,

0:24:14.240 --> 0:24:16.800
<v Speaker 1>But the other way is to like take the advisor

0:24:16.840 --> 0:24:19.439
<v Speaker 1>out to dinner and be like, hey, why don't you

0:24:19.520 --> 0:24:25.639
<v Speaker 1>sell my ets instead of Vanguard's ets? Because Vanguard doesn't

0:24:25.640 --> 0:24:27.720
<v Speaker 1>take you out to dinner. Maybe they did probably not

0:24:27.720 --> 0:24:32.080
<v Speaker 1>that much. And the implication of the Finner investigation and

0:24:32.160 --> 0:24:36.040
<v Speaker 1>of the Bloomberg reporting is that First Trust leans heavily

0:24:36.440 --> 0:24:39.520
<v Speaker 1>on entertainment. They are like quotes from the First Trust

0:24:39.560 --> 0:24:43.040
<v Speaker 1>salespeople saying, this company was built on entertaining. It was

0:24:43.119 --> 0:24:45.359
<v Speaker 1>and still is the one leg up on our competition.

0:24:45.840 --> 0:24:49.120
<v Speaker 1>And another guy says, you're selling the most expensive ETF

0:24:49.200 --> 0:24:52.080
<v Speaker 1>with mediocre performance, you better do something different. And that's

0:24:52.080 --> 0:24:54.320
<v Speaker 1>what we did. And something different is like, so they

0:24:54.680 --> 0:24:58.560
<v Speaker 1>took them at dinner. They had like conferences in nice places.

0:24:59.000 --> 0:25:01.520
<v Speaker 1>So if you're in a advisor who like sold a

0:25:01.560 --> 0:25:03.240
<v Speaker 1>lot of their atfs, you could go to the nice

0:25:03.240 --> 0:25:05.600
<v Speaker 1>conference and they'd pay for you to go to a

0:25:05.680 --> 0:25:06.280
<v Speaker 1>nice conference.

0:25:06.359 --> 0:25:10.240
<v Speaker 2>Also, performance coach, performance came performance. Yeah, I'm not familiar

0:25:10.359 --> 0:25:14.200
<v Speaker 2>with the concept. What is a performance coach in this context?

0:25:14.840 --> 0:25:17.560
<v Speaker 1>Like one like negative mean way to characterize what's going

0:25:17.560 --> 0:25:19.560
<v Speaker 1>on here is like they're like bribing the financially right,

0:25:19.560 --> 0:25:22.160
<v Speaker 1>They're like giving the financial advisors stuff for the financial

0:25:22.160 --> 0:25:25.159
<v Speaker 1>advisors that benefits the financial advisors, and then the financial

0:25:25.200 --> 0:25:27.879
<v Speaker 1>advisors are putting the clients into like these ETFs that

0:25:27.960 --> 0:25:30.120
<v Speaker 1>charge very high fees and don't have like amazing performance.

0:25:30.960 --> 0:25:33.840
<v Speaker 1>But that's like to mean, like, what's kind of going

0:25:33.840 --> 0:25:35.800
<v Speaker 1>on here is you're a financial advisor. You're sort of

0:25:35.840 --> 0:25:38.399
<v Speaker 1>like holistically trying to be good at it, right, Like

0:25:38.480 --> 0:25:40.639
<v Speaker 1>one thing that being good at it means is like

0:25:41.600 --> 0:25:44.600
<v Speaker 1>putting your client and investments that go up or whatever

0:25:44.680 --> 0:25:46.920
<v Speaker 1>that you expect to go with. But there are other things, right,

0:25:47.000 --> 0:25:48.600
<v Speaker 1>and like one of them is like sales and like

0:25:49.200 --> 0:25:52.879
<v Speaker 1>being personable and answering your clients questions and they have

0:25:52.960 --> 0:25:56.280
<v Speaker 1>questions and just being like a good effective financial advisor

0:25:56.760 --> 0:25:59.520
<v Speaker 1>and how do you do that or a variety of things.

0:25:59.560 --> 0:26:01.600
<v Speaker 1>But like they're coaches who can tell you how to

0:26:01.600 --> 0:26:02.960
<v Speaker 1>do that, right, who can tell you how to get

0:26:02.960 --> 0:26:05.520
<v Speaker 1>better at your job. And so First Trust will go

0:26:05.600 --> 0:26:07.640
<v Speaker 1>to the advisors and be like, we have this performance

0:26:07.680 --> 0:26:10.560
<v Speaker 1>coach who will help you be a better financial advisor.

0:26:10.640 --> 0:26:12.600
<v Speaker 1>And the financial advisors that's great. That's great for me.

0:26:12.920 --> 0:26:15.320
<v Speaker 1>It's good for my clients if I'm better, right, if

0:26:15.359 --> 0:26:21.680
<v Speaker 1>my performance is better. So they take the coaching, And

0:26:22.040 --> 0:26:24.800
<v Speaker 1>is it possible that a condition forgetting the coaching is

0:26:24.800 --> 0:26:27.280
<v Speaker 1>that they put their clients into the First Trust CTS. No,

0:26:27.640 --> 0:26:30.359
<v Speaker 1>that's not what you're that's regulatorily is not allowed, but

0:26:30.400 --> 0:26:33.159
<v Speaker 1>like through some implication, some internal emails that maybe there

0:26:33.160 --> 0:26:35.720
<v Speaker 1>are some hint of that. But like the coaching, like

0:26:36.080 --> 0:26:38.760
<v Speaker 1>if you're a financial advisor, you're not like experiencing that

0:26:38.800 --> 0:26:40.760
<v Speaker 1>as like I am taking a bribe, right, Like you're

0:26:40.800 --> 0:26:42.520
<v Speaker 1>experiencing that. It's like I'm trying to do a good

0:26:42.560 --> 0:26:44.359
<v Speaker 1>job for my clients, and one way to do a

0:26:44.359 --> 0:26:46.600
<v Speaker 1>good job is this coach will coach me. And like

0:26:47.160 --> 0:26:49.600
<v Speaker 1>you know, like as part of doing a good job

0:26:49.600 --> 0:26:51.680
<v Speaker 1>for my clients, I'm putting them in this expensive ETF.

0:26:51.680 --> 0:26:53.480
<v Speaker 1>But it gets me this coaching that makes it so good.

0:26:53.640 --> 0:26:55.200
<v Speaker 2>Yeah, don't worry about the performance.

0:26:55.640 --> 0:26:59.160
<v Speaker 1>We've talked about this actually, like like Vanguard cutting fees, right,

0:26:59.200 --> 0:27:04.040
<v Speaker 1>and you have mentioned there are people the financial advisors, yeah,

0:27:04.119 --> 0:27:08.200
<v Speaker 1>or like I don't like Vanguard cutting fees because they

0:27:08.200 --> 0:27:11.280
<v Speaker 1>don't invest in having a good website, right, answering questions

0:27:11.280 --> 0:27:13.840
<v Speaker 1>Like that's a real legitimate concern for a financial advisor, right,

0:27:14.160 --> 0:27:17.359
<v Speaker 1>is like my clients are in the CTF, Like if

0:27:17.400 --> 0:27:19.320
<v Speaker 1>I have questions about the ETF, they have questions about

0:27:19.320 --> 0:27:21.720
<v Speaker 1>the ETF. If I can't get an answer, like that's bad.

0:27:21.880 --> 0:27:25.159
<v Speaker 1>Whereas a really expensive ETF like they've got customer service people.

0:27:25.320 --> 0:27:28.200
<v Speaker 1>They answered the phone when the advisors call. That could

0:27:28.280 --> 0:27:30.359
<v Speaker 1>arguably be good for the clients. That's expensive. The clients

0:27:30.400 --> 0:27:32.480
<v Speaker 1>are paying for it, but like, right, you could imagine

0:27:32.520 --> 0:27:35.720
<v Speaker 1>an advisor making a fiduciary decision saying, I want the

0:27:35.800 --> 0:27:38.520
<v Speaker 1>client in this more expensive thing because the customer service

0:27:38.600 --> 0:27:40.920
<v Speaker 1>is better, and like the client needs that too.

0:27:41.200 --> 0:27:43.959
<v Speaker 2>Yeah. No, it's a it's a super fair point and

0:27:44.119 --> 0:27:47.520
<v Speaker 2>easy to use, intuitive website goes a long way with

0:27:47.560 --> 0:27:49.400
<v Speaker 2>some of the folks that are in these ETFs.

0:27:49.520 --> 0:27:52.680
<v Speaker 1>I should say the Bloomberg story talks a little trash

0:27:52.680 --> 0:27:54.600
<v Speaker 1>about the website for First Trust too, but that's not

0:27:54.680 --> 0:27:54.960
<v Speaker 1>the point.

0:27:55.040 --> 0:27:57.480
<v Speaker 2>It looks like a pixel hasn't changed since you know,

0:27:57.520 --> 0:27:59.640
<v Speaker 2>it was first put up. This story is a joy

0:27:59.640 --> 0:28:01.880
<v Speaker 2>to read the because it's so deeply reported. So let's

0:28:01.880 --> 0:28:04.919
<v Speaker 2>talk about some of the emails that Max and Emily

0:28:05.160 --> 0:28:08.399
<v Speaker 2>dug up. I liked this one in particular. I was

0:28:08.400 --> 0:28:11.200
<v Speaker 2>thinking of you as I read this. Apparently, in one

0:28:11.240 --> 0:28:15.160
<v Speaker 2>email five to six years ago, a managing director chided colleagues,

0:28:15.400 --> 0:28:19.200
<v Speaker 2>writing that pay to play is obviously illegal, but we

0:28:19.280 --> 0:28:24.560
<v Speaker 2>have wholesalers, which means salespeople doing it repeatedly, So there

0:28:24.600 --> 0:28:25.000
<v Speaker 2>you have it.

0:28:25.520 --> 0:28:27.840
<v Speaker 1>I wrote about this with some sympathy because, like, if

0:28:27.880 --> 0:28:31.080
<v Speaker 1>you're a person at a financial firm and you notice

0:28:31.080 --> 0:28:34.040
<v Speaker 1>that your colleagues are doing bad stuff, it's very tempting

0:28:34.280 --> 0:28:36.959
<v Speaker 1>to email your colleagues to say you're doing bad stuff,

0:28:37.000 --> 0:28:39.640
<v Speaker 1>please stop it. It's illegal, right, Yeah, Like that's a

0:28:39.680 --> 0:28:42.000
<v Speaker 1>good email to send, but it's not really because like

0:28:42.040 --> 0:28:43.760
<v Speaker 1>then you have an email you have a record of,

0:28:43.800 --> 0:28:45.720
<v Speaker 1>like your colleagues are doing bad stuff. Even if they

0:28:45.760 --> 0:28:47.720
<v Speaker 1>knock it off immediately, it's a bad thing to have

0:28:47.760 --> 0:28:49.600
<v Speaker 1>an email, And if they don't knock it off immediately,

0:28:49.640 --> 0:28:50.280
<v Speaker 1>it's much worse.

0:28:50.440 --> 0:28:51.240
<v Speaker 2>Yeah, I hope I.

0:28:51.320 --> 0:28:53.680
<v Speaker 1>Uh on the phone and you say, hey, guys, knock

0:28:53.720 --> 0:28:54.040
<v Speaker 1>it off.

0:28:54.240 --> 0:28:56.120
<v Speaker 2>I always think, like I would hate to get my

0:28:56.160 --> 0:28:59.200
<v Speaker 2>email searched for so many reasons, but also like for

0:28:59.320 --> 0:29:02.400
<v Speaker 2>telling my auditor it's illegal for you to edit my

0:29:02.400 --> 0:29:07.640
<v Speaker 2>piece this much. It's a crime actually to limit yes, exactly,

0:29:08.160 --> 0:29:11.680
<v Speaker 2>but you know, some things look different under different lights.

0:29:11.920 --> 0:29:13.560
<v Speaker 2>I don't think that this email was a joke.

0:29:13.360 --> 0:29:16.080
<v Speaker 1>Though I don't think it was a joke either. Yeah,

0:29:16.840 --> 0:29:20.280
<v Speaker 1>I think the the rest of the reporting.

0:29:20.000 --> 0:29:22.320
<v Speaker 2>Is, like, you know, I'm not saying it's a joke,

0:29:22.480 --> 0:29:24.200
<v Speaker 2>just to be clear, just to draw I'm just drawing

0:29:24.240 --> 0:29:27.880
<v Speaker 2>a contest between what I said and what this email said.

0:29:28.400 --> 0:29:31.800
<v Speaker 2>I think geography is really important here. I think it

0:29:31.800 --> 0:29:34.160
<v Speaker 2>came through in the piece as well. But certainly, you know,

0:29:34.440 --> 0:29:36.640
<v Speaker 2>talking to Emily about this, we sit back to back

0:29:36.680 --> 0:29:39.880
<v Speaker 2>and a lot of the ogs in the ETF world

0:29:40.320 --> 0:29:43.800
<v Speaker 2>happened to come from Wheaton, Illinois or around it. And

0:29:43.880 --> 0:29:47.320
<v Speaker 2>I think that is also very important too. As that

0:29:47.360 --> 0:29:50.720
<v Speaker 2>person who quoted said, we've always been about entertainment. The

0:29:50.760 --> 0:29:54.080
<v Speaker 2>fact that First Trust was located in sort of a

0:29:54.080 --> 0:29:58.960
<v Speaker 2>flyover zone allowed First Trust to just really run this

0:29:59.120 --> 0:30:02.640
<v Speaker 2>industry wh it comes to places like Dayton, Ohio, Whichita, Kansas,

0:30:02.680 --> 0:30:04.600
<v Speaker 2>et cetera, which I think is interesting. I think about

0:30:04.600 --> 0:30:07.480
<v Speaker 2>geography a lot because also the vanguards of the world,

0:30:07.520 --> 0:30:09.520
<v Speaker 2>like Vanguard specifically isn't on Wall Street.

0:30:10.080 --> 0:30:14.720
<v Speaker 1>Yeah, but like again, like the thing they're doing is

0:30:14.800 --> 0:30:18.160
<v Speaker 1>covering the financial advisor in Dayton, right. Yeah, they're like

0:30:18.640 --> 0:30:21.040
<v Speaker 1>going to that person and they're buying them stake or whatever,

0:30:21.080 --> 0:30:22.720
<v Speaker 1>but they're also like talking to them and being like, yeah,

0:30:22.720 --> 0:30:25.920
<v Speaker 1>how can we help you? And that advisor is going

0:30:25.920 --> 0:30:29.920
<v Speaker 1>to naturally be in cliented to put their clients into

0:30:30.440 --> 0:30:33.400
<v Speaker 1>the ets of a firm that talks to the advisor

0:30:33.400 --> 0:30:36.920
<v Speaker 1>and listens to their concerns. Then a Vanguard fund where

0:30:36.960 --> 0:30:38.960
<v Speaker 1>Vanguard never talks to him, but like, you know, they

0:30:39.040 --> 0:30:41.080
<v Speaker 1>charge one basis plan, so it's.

0:30:40.920 --> 0:30:43.600
<v Speaker 2>Like yeah, or you know, black Rock isn't flying out.

0:30:43.440 --> 0:30:47.320
<v Speaker 1>To It's like the coverage is not a straightforward like

0:30:47.400 --> 0:30:49.400
<v Speaker 1>pay to play, right, It's like something a little different.

0:30:49.440 --> 0:30:52.200
<v Speaker 1>It's like coverage. It's like paying attention to the advisors

0:30:52.600 --> 0:30:56.040
<v Speaker 1>and like creating good feelings that the advisors like. Arguably

0:30:56.080 --> 0:30:58.480
<v Speaker 1>that's bad, right, Like arguably the advisors of producie for

0:30:58.520 --> 0:31:01.400
<v Speaker 1>the client they should only be concerned with, like very

0:31:01.440 --> 0:31:04.560
<v Speaker 1>specifically what is the best ETF for the client's portfolio.

0:31:04.560 --> 0:31:07.280
<v Speaker 1>But like they could take a more holistic view and

0:31:07.320 --> 0:31:09.840
<v Speaker 1>be like, well, you know, I'm getting service that allows

0:31:09.840 --> 0:31:12.040
<v Speaker 1>me to help my client, and so I'll put them

0:31:12.040 --> 0:31:13.320
<v Speaker 1>in the more expensive ETF.

0:31:13.440 --> 0:31:15.080
<v Speaker 2>I don't know, Well, we'll see.

0:31:15.480 --> 0:31:17.720
<v Speaker 1>I do want to say a reader email. The three

0:31:17.720 --> 0:31:21.160
<v Speaker 1>remind me of a Charlie Munger anecdote. Charlie Munger would

0:31:21.160 --> 0:31:24.160
<v Speaker 1>ask business school students, is it possible for a company

0:31:24.200 --> 0:31:27.720
<v Speaker 1>to like raise the price of its service and thereby

0:31:27.800 --> 0:31:30.880
<v Speaker 1>increased sales. And you know, people think about it and

0:31:30.920 --> 0:31:33.080
<v Speaker 1>they'll be like, well, you know, raising the price can

0:31:33.120 --> 0:31:36.000
<v Speaker 1>signal higher quality and so people might buy more of it,

0:31:36.040 --> 0:31:38.680
<v Speaker 1>and like there's examples of that, like in like, you know,

0:31:38.800 --> 0:31:41.960
<v Speaker 1>beer marketing. But I think Charlie Munger points out also

0:31:41.960 --> 0:31:43.800
<v Speaker 1>that like raising the price can give you more money

0:31:43.840 --> 0:31:46.440
<v Speaker 1>to like effectively bribe the sales channel to like pay

0:31:46.520 --> 0:31:49.560
<v Speaker 1>more to sales people, pay more to intermediaries who will

0:31:49.560 --> 0:31:51.960
<v Speaker 1>then put the ultimate buyer into the product. And you

0:31:52.000 --> 0:31:54.160
<v Speaker 1>see that here, right, Like Vanguard has a good business

0:31:54.440 --> 0:31:57.840
<v Speaker 1>of selling ETFs at like very very low prices, but

0:31:58.040 --> 0:32:00.600
<v Speaker 1>like there's also a business to sell ats at very

0:32:00.640 --> 0:32:03.479
<v Speaker 1>high prices and invest the money into a sales process.

0:32:03.480 --> 0:32:05.560
<v Speaker 1>And that's kind of what's arguably happening here.

0:32:05.680 --> 0:32:07.719
<v Speaker 2>Well that's the thing. If there's one takeaway from this

0:32:08.000 --> 0:32:11.920
<v Speaker 2>other than maybe don't you pay to play, also don't

0:32:11.920 --> 0:32:14.480
<v Speaker 2>get divorced. The reason that this came to light the

0:32:14.520 --> 0:32:16.600
<v Speaker 2>man who runs First Trust, his name is Jim Bowen.

0:32:16.800 --> 0:32:20.040
<v Speaker 2>He got divorce and it came to light in his

0:32:20.120 --> 0:32:25.720
<v Speaker 2>ex wife's lawyers asking for more money that he's apparently

0:32:25.880 --> 0:32:29.240
<v Speaker 2>making a ton of money like Jamie Diamond level money, maybe.

0:32:28.960 --> 0:32:31.520
<v Speaker 1>Like thirty four point eight million dollars in twenty twenty two.

0:32:31.520 --> 0:32:34.400
<v Speaker 1>It's the thing that's like wild money, like in weird

0:32:34.400 --> 0:32:35.600
<v Speaker 1>pockets of asset management.

0:32:35.640 --> 0:32:38.360
<v Speaker 2>So apparently her lawyers honed in on his expenses at

0:32:38.360 --> 0:32:41.680
<v Speaker 2>restaurants in Naples, Florida in twenty twenty one, asking about

0:32:41.720 --> 0:32:44.000
<v Speaker 2>more than one hundred and forty seven thousand dollars spent

0:32:44.080 --> 0:32:46.880
<v Speaker 2>at Sea Salt, an additional one hundred thousand dollars spent

0:32:46.920 --> 0:32:52.440
<v Speaker 2>at Continental steakhouses, also seventy thousand dollars spent at seafood places,

0:32:52.480 --> 0:32:56.200
<v Speaker 2>and he explained that I'm dining, I'm entertaining in twenty

0:32:56.240 --> 0:32:59.400
<v Speaker 2>twenty two in a court appearance, and then his ex

0:32:59.520 --> 0:33:02.200
<v Speaker 2>yfe attorneys asked him on the stand in the same

0:33:02.280 --> 0:33:05.760
<v Speaker 2>year whether that's seventy thousand dollars alcohol bill at the

0:33:05.840 --> 0:33:09.200
<v Speaker 2>Naples Ritz Carlton was related to First Trust. He answered,

0:33:09.480 --> 0:33:12.480
<v Speaker 2>mm hmm, Is that a yes? The lawyer asked, that's

0:33:12.520 --> 0:33:17.000
<v Speaker 2>a yes. The judge asked yes. Bowen said, so that

0:33:17.160 --> 0:33:19.560
<v Speaker 2>was kind of the smoke around this fire.

0:33:20.400 --> 0:33:22.120
<v Speaker 1>That's going to be like the alcohol bill for the

0:33:22.160 --> 0:33:25.320
<v Speaker 1>money stuff party from so my favorite expense from the

0:33:25.320 --> 0:33:28.920
<v Speaker 1>divorce proceedings. Yeah, he spent like forty eight hundred dollars

0:33:28.920 --> 0:33:31.960
<v Speaker 1>at ar Mez one year on a hall. It included scarves,

0:33:31.960 --> 0:33:34.720
<v Speaker 1>he said were for workers in Chicago's hotels and restaurants,

0:33:35.200 --> 0:33:39.200
<v Speaker 1>so not for financial advisors. No, this is like he

0:33:39.280 --> 0:33:43.480
<v Speaker 1>takes financial advisors out to dinner at hotels and restaurants

0:33:43.480 --> 0:33:47.520
<v Speaker 1>in Chicaio and he says, some of my best customers

0:33:47.560 --> 0:33:49.880
<v Speaker 1>are high maintenance, and these people, meaning the hotel and

0:33:49.920 --> 0:33:53.000
<v Speaker 1>restaurant workers, are the ones that handle the high maintenance issues.

0:33:53.040 --> 0:33:56.120
<v Speaker 1>So like basically he takes like high maintenance customers to

0:33:56.160 --> 0:33:59.479
<v Speaker 1>like fancy restaurants in Chicaio, and the waiters take care

0:33:59.560 --> 0:34:02.720
<v Speaker 1>of these people, and then he gives the waiters as scarves.

0:34:03.000 --> 0:34:05.840
<v Speaker 1>It's like a third level business expect It's very generous.

0:34:05.960 --> 0:34:06.800
<v Speaker 2>Gotta give it to him.

0:34:06.880 --> 0:34:09.360
<v Speaker 1>No, it's like it's very smart. It's like it's like, Okay,

0:34:09.480 --> 0:34:14.640
<v Speaker 1>I want to sell ETFs to retail investors in Dayton, Ohio.

0:34:15.000 --> 0:34:17.880
<v Speaker 1>How should I do that? I should buy fancy scarves

0:34:18.320 --> 0:34:22.000
<v Speaker 1>for waiters in Chicago because I'm going to take the

0:34:22.040 --> 0:34:24.680
<v Speaker 1>advisors of those people in Dayton to restaurants and I

0:34:24.719 --> 0:34:27.439
<v Speaker 1>want them to be well treated and so like. It's

0:34:27.440 --> 0:34:29.880
<v Speaker 1>like the sort of third level of paying for like

0:34:30.000 --> 0:34:33.080
<v Speaker 1>the people to that will ultimately trickle down to like

0:34:33.120 --> 0:34:34.000
<v Speaker 1>the ETF sales.

0:34:34.719 --> 0:34:36.520
<v Speaker 2>I'm not much of a seafood gal, but I would

0:34:36.560 --> 0:34:38.200
<v Speaker 2>have loved to be at one of these dinners. Sounds

0:34:38.200 --> 0:34:40.520
<v Speaker 2>like a blast, really good service.

0:34:44.120 --> 0:34:45.600
<v Speaker 1>And that was The Money Stuff Podcast.

0:34:45.719 --> 0:34:47.800
<v Speaker 2>I'm Matt Livian and I'm Katie Greifeld.

0:34:48.080 --> 0:34:50.160
<v Speaker 1>You can find my work by subscribing to The Money

0:34:50.160 --> 0:34:52.640
<v Speaker 1>Stuff newsletter on Bloomberg dot com.

0:34:52.360 --> 0:34:54.839
<v Speaker 2>And you can find me on Bloomberg TV every day

0:34:54.880 --> 0:34:58.000
<v Speaker 2>on Open Interest between nine to eleven am Eastern.

0:34:58.200 --> 0:34:59.839
<v Speaker 1>We'd love to hear from you. You can send an

0:35:00.239 --> 0:35:03.439
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0:35:03.480 --> 0:35:04.600
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0:35:05.160 --> 0:35:07.360
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0:35:07.440 --> 0:35:09.440
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0:35:09.480 --> 0:35:10.360
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0:35:10.960 --> 0:35:13.719
<v Speaker 1>The Money Stuff Podcast is produced by Anna Maserakus and

0:35:13.840 --> 0:35:15.000
<v Speaker 1>Moses and on Ar.

0:35:15.040 --> 0:35:17.040
<v Speaker 2>Theme music was composed by Blake Maples.

0:35:17.200 --> 0:35:19.920
<v Speaker 1>Brandon Francis Nunham is our executive producer.

0:35:19.719 --> 0:35:21.880
<v Speaker 2>And Stage Ballman is Bloomberg's head of Podcasts.

0:35:22.080 --> 0:35:24.440
<v Speaker 1>Thanks for listening. To the Money Stuff Podcast. We'll be

0:35:24.520 --> 0:35:26.040
<v Speaker 1>back next week with more stuff.

0:35:37.000 --> 0:35:39.760
<v Speaker 2>I have a party to go get ready for. Actually,

0:35:40.360 --> 0:35:41.000
<v Speaker 2>so you do too.

0:35:41.520 --> 0:35:42.359
<v Speaker 1>I'm not gonna make it.