1 00:00:00,080 --> 00:00:09,280 Speaker 1: It's another Jubel on the twenties. I'm moving point five. Hello. Hello, 2 00:00:09,320 --> 00:00:13,319 Speaker 1: I was looking to speak with Elizabeth speaking. Hi Liz. 3 00:00:13,400 --> 00:00:16,000 Speaker 1: My name is Seth McElroy and I'm calling from Dental, 4 00:00:16,120 --> 00:00:20,599 Speaker 1: your insurance provider. Oh yeah, hey, thanks for Thanks for cary. 5 00:00:21,000 --> 00:00:23,640 Speaker 1: Not a problem. So I understand we're in a bit 6 00:00:23,640 --> 00:00:28,000 Speaker 1: of a sticky wicket here. Huh. Yeah. I guess you 7 00:00:28,040 --> 00:00:31,040 Speaker 1: could say that I'm being charged for something that I 8 00:00:31,080 --> 00:00:33,880 Speaker 1: was told would be covered, and I just trying to 9 00:00:33,920 --> 00:00:40,160 Speaker 1: figure out why that is a bomber of all bombers. Yeah, 10 00:00:39,720 --> 00:00:42,640 Speaker 1: it is. So. My notes here say you had a 11 00:00:42,680 --> 00:00:46,400 Speaker 1: tooth pulled recently, and I guess yeah, I called before 12 00:00:46,400 --> 00:00:48,159 Speaker 1: I had it done and they said it was going 13 00:00:48,200 --> 00:00:50,599 Speaker 1: to cover it. And now I'm getting a bill from 14 00:00:50,600 --> 00:00:54,560 Speaker 1: my dentist for six hundred dollars. So I'm not sure why. Ouch, 15 00:00:54,680 --> 00:00:56,080 Speaker 1: that is a lot of money. Why I can answer 16 00:00:56,080 --> 00:00:58,760 Speaker 1: that for you. Actually, great, So I looked into your 17 00:00:58,840 --> 00:01:04,120 Speaker 1: policy and we don't cover teeth. That's probably where your 18 00:01:04,120 --> 00:01:08,360 Speaker 1: issue is. My dental policy doesn't cover teeth, right, it 19 00:01:08,400 --> 00:01:11,480 Speaker 1: will cover any work done to your gums inside of 20 00:01:11,480 --> 00:01:13,360 Speaker 1: the lip, anything inside of the lip other than teeth. 21 00:01:13,680 --> 00:01:18,000 Speaker 1: Also saliva. If there's issues with saliva, we cover that. 22 00:01:18,000 --> 00:01:21,520 Speaker 1: That doesn't make any sense. How can a dental policy 23 00:01:21,640 --> 00:01:24,959 Speaker 1: not cover teeth. Well, A lot of dental insurance companies 24 00:01:25,000 --> 00:01:28,360 Speaker 1: are going in this direction, so I'm not really surprised 25 00:01:28,360 --> 00:01:30,959 Speaker 1: to see this. You should have looked at your policy 26 00:01:31,040 --> 00:01:33,679 Speaker 1: before you had the procedure done and really gone over things. 27 00:01:34,440 --> 00:01:38,119 Speaker 1: How would I not think that a dental insurance would 28 00:01:38,160 --> 00:01:41,759 Speaker 1: not cover the dentist. No, No, I think that's where 29 00:01:41,800 --> 00:01:44,400 Speaker 1: you're mistaken. It covers the dentist just if they're working 30 00:01:44,400 --> 00:01:47,039 Speaker 1: on your gums or your saliva. That doesn't make any 31 00:01:47,080 --> 00:01:49,840 Speaker 1: sense at all. These changes went into effect last year, 32 00:01:49,880 --> 00:01:52,120 Speaker 1: so you should have gotten a notice informing you that 33 00:01:52,160 --> 00:01:54,000 Speaker 1: your teeth were not going to be insured by US. 34 00:01:54,440 --> 00:01:56,360 Speaker 1: I can't even believe you guys are in business. I 35 00:01:56,440 --> 00:01:59,040 Speaker 1: cannot even believe that it's legal that you can sell 36 00:01:59,040 --> 00:02:01,600 Speaker 1: insurance for something that you won't ensure. I think the 37 00:02:01,680 --> 00:02:03,960 Speaker 1: problem might be you're not paying attention, because I just 38 00:02:04,040 --> 00:02:07,320 Speaker 1: told you that we do ensure that stuff. What So 39 00:02:07,640 --> 00:02:10,320 Speaker 1: I'm sorry, the problem is that I don't pay attention. 40 00:02:10,440 --> 00:02:13,600 Speaker 1: Not This insurance company is a complete rip off and 41 00:02:13,680 --> 00:02:16,960 Speaker 1: a scam. Man. If you want to change your dental coverage. 42 00:02:16,960 --> 00:02:18,840 Speaker 1: You can do that. I want to urge you to 43 00:02:18,880 --> 00:02:21,560 Speaker 1: read your policy carefully because you obviously didn't do that before, 44 00:02:21,600 --> 00:02:26,120 Speaker 1: and look where it's gotten you. Now. Oh, this is 45 00:02:26,160 --> 00:02:28,760 Speaker 1: my fault for not reading my policy, for assuming my 46 00:02:28,880 --> 00:02:31,959 Speaker 1: dental coverage covered dental word. I didn't want to say 47 00:02:31,960 --> 00:02:36,360 Speaker 1: it like that, but yes, it is sort of your fault. 48 00:02:35,760 --> 00:02:40,080 Speaker 1: I have known better. You are a smug little I 49 00:02:40,120 --> 00:02:42,560 Speaker 1: can't even believe that you get paid to do this thing. 50 00:02:42,639 --> 00:02:45,080 Speaker 1: I think I know the problem. I think I know 51 00:02:45,120 --> 00:02:48,320 Speaker 1: the problem. Yeah, you're that's the problem. No, I was 52 00:02:48,360 --> 00:02:51,239 Speaker 1: thinking maybe you're illiterate, and then you couldn't have read 53 00:02:51,240 --> 00:02:53,280 Speaker 1: the policy to know that we didn't cover your teeth. 54 00:02:53,320 --> 00:02:56,160 Speaker 1: I think that you're saying that I can't read. I 55 00:02:56,240 --> 00:02:58,800 Speaker 1: know how to read. Okay, well, well maybe how about this. 56 00:02:59,240 --> 00:03:01,359 Speaker 1: Do you have bad gasses? Because we do offer some 57 00:03:01,440 --> 00:03:04,160 Speaker 1: excellent insurance to cover your eyes? Oh my god, I 58 00:03:04,160 --> 00:03:06,840 Speaker 1: think I'm gonna give you guys one more cent of 59 00:03:06,880 --> 00:03:09,000 Speaker 1: my money. Well, yeah, I'm gonna get you. I'm gonna 60 00:03:09,120 --> 00:03:11,320 Speaker 1: cover my eyes. And what is only going to cover what? 61 00:03:11,400 --> 00:03:16,000 Speaker 1: My eyelashes? It is ridiculous eyelashes and lids, and also 62 00:03:16,040 --> 00:03:17,880 Speaker 1: we'll get the frames for the glasses, but we don't 63 00:03:17,919 --> 00:03:22,959 Speaker 1: cover lenses or any of the exams. Are you joking? 64 00:03:23,240 --> 00:03:26,440 Speaker 1: This is a I'm reporting you guys a better, better 65 00:03:26,520 --> 00:03:28,560 Speaker 1: business or anything. I'm gonna write a blog about I'm 66 00:03:28,560 --> 00:03:30,400 Speaker 1: gonna get this out there and we're gonna write a 67 00:03:30,400 --> 00:03:35,400 Speaker 1: blog that's exciting. What is your problem? Are you having 68 00:03:35,560 --> 00:03:37,640 Speaker 1: coble at home? Are you having a bad life and 69 00:03:37,680 --> 00:03:40,080 Speaker 1: you're gonna You're just gonna. I've actually just been looking 70 00:03:40,080 --> 00:03:42,000 Speaker 1: for a really cool blog to read, and I figure 71 00:03:42,040 --> 00:03:47,640 Speaker 1: you might need another reader. You patronizing little Okay, I'm 72 00:03:47,640 --> 00:03:49,320 Speaker 1: not dealing with you anymore. I would like to speak 73 00:03:49,320 --> 00:03:52,640 Speaker 1: to a supervisor, a manager, anybody. Okay, you know you 74 00:03:52,680 --> 00:03:55,760 Speaker 1: know that a supervisor doesn't just hand out soup, right, 75 00:03:56,560 --> 00:04:01,560 Speaker 1: They oversee things. Are you a comedian? Is it fun 76 00:04:01,640 --> 00:04:05,160 Speaker 1: to you? Is? Yes? Oh yeah, actually all of that's true. 77 00:04:05,200 --> 00:04:08,480 Speaker 1: I'm a comedian. This is fun and it's a joke. Well, 78 00:04:08,520 --> 00:04:11,040 Speaker 1: then you shouldn't be working for an insurance company if 79 00:04:11,040 --> 00:04:13,080 Speaker 1: you're a d comedian. Okay, I want to I want 80 00:04:13,080 --> 00:04:15,520 Speaker 1: to talk to somebody that worked at an insurance company, 81 00:04:15,600 --> 00:04:17,560 Speaker 1: and nose insurance. I don't know. I don't know how 82 00:04:17,600 --> 00:04:19,760 Speaker 1: you're going to do that, because this is actually Jewil 83 00:04:19,800 --> 00:04:21,840 Speaker 1: from Brook and Jewil in the Morning doing a phone 84 00:04:21,839 --> 00:04:25,919 Speaker 1: tap on you. What what what did you just say? 85 00:04:26,000 --> 00:04:27,960 Speaker 1: I said it was a joke. It's a prank phone call. 86 00:04:28,000 --> 00:04:32,279 Speaker 1: Your boyfriend Milo, she set you up. Yeah, he said 87 00:04:32,320 --> 00:04:34,080 Speaker 1: you were piste off at your insurance company and he 88 00:04:34,120 --> 00:04:39,800 Speaker 1: wanted me to call you. Oh my god, I'm think 89 00:04:39,800 --> 00:04:44,680 Speaker 1: I was crazy. Oh my god. It's a good thing 90 00:04:44,680 --> 00:04:46,279 Speaker 1: to know that your gums are covered in case you 91 00:04:46,279 --> 00:04:50,320 Speaker 1: ever need any work done on those right. Oh my god, 92 00:04:50,440 --> 00:04:55,559 Speaker 1: I was like this too. Weird weak up every morning 93 00:04:55,600 --> 00:05:00,280 Speaker 1: with Jubil phone taps weekday mornings on the twenties point 94 00:05:00,320 --> 00:05:00,520 Speaker 1: five