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Speaker 1: It's time for your phone tap.

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Speaker 2: And there's a buzzword that's been going around the business

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Speaker 2: world in the last few years. It's called consumer loyalty. Like,

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Speaker 2: what's it gonna take to keep a customer from having

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Speaker 2: a wandering eye to try out a different product or

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Speaker 2: go to a new store. Companies are pretty much going

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Speaker 2: to try anything to keep you, whether that's you know,

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Speaker 2: coupons or extra deals, spamming your inbox, inboxing your spambox.

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Speaker 2: But I promise you nobody has tried this yet. Calling

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Speaker 2: a customer directly and saying, hey, we saw you shopping

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Speaker 2: somewhere else.

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Speaker 1: How could you do this to us? That's what we're

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Speaker 1: gonna do in a healthy relationship. It's your phone tap

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Speaker 1: right now. The twenties. Hello, Hi, I'm looking for Patrick.

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Speaker 3: Jess.

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Speaker 2: Hey Patrick, this is Dale. I'm assistant manager at Whole Foods,

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Speaker 2: the one you shop at on.

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Speaker 3: Oh what's just about? So?

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Speaker 2: Unfortunately, the reason for my call is I heard from

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Speaker 2: someone that you were at a Trader Joe's yesterday. Why

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Speaker 2: is that true?

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Speaker 3: I don't think I understand what I know.

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Speaker 2: That you're a loyal customer to Whole Foods. We see

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Speaker 2: you in here all the time. So when I heard

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Speaker 2: that information, it just made me sad, and it got

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Speaker 2: me thinking, did we do something wrong?

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Speaker 1: Is there a problem?

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Speaker 3: I'd said, but is this a joke? You're no calling

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Speaker 3: to no joke.

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Speaker 2: We pride ourselves in having a very loyal customer base.

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Speaker 2: So it'd be really helpful to me if you could

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Speaker 2: just give me some clarity here, if you could confirm

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Speaker 2: or deny that you were at that Trader Joe's.

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Speaker 3: Yeah, I swung through a Trader Joe's that happened to

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Speaker 3: be where I was.

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Speaker 1: You admit it, you went to TJ's.

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Speaker 3: What do you what are you talking? Look?

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Speaker 2: I need to ask you, friend of friend, have you

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Speaker 2: ever been cheated on before?

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Speaker 3: Why?

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Speaker 1: Because that's how it feels to me right now.

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Speaker 3: Look, man, I don't even know you. I do know.

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Speaker 1: Is that how it is now? We don't know each other.

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Speaker 3: If somebody came out to me, put a gun in

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Speaker 3: my head and said, is there a manager named Dale

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Speaker 3: at the whole is I wouldn't know. I had no idea,

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Speaker 3: And I don't know who told you this or who

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Speaker 3: bothered and who cares well?

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Speaker 2: I care Patrick because the less customers that we have

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Speaker 2: in our store the less staff that we'll have to

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Speaker 2: keep on.

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Speaker 3: I don't think it's said deep, Dale.

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Speaker 2: It's not deep. It's simple. You don't show up, we

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Speaker 2: have to let someone go.

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Speaker 3: Wait, so you're putting this a mee specifically.

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Speaker 2: I'm just saying you were always someone that we thought

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Speaker 2: we could count on for overspending on organic Italian sodas

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Speaker 2: in Cape Cod Trail mix.

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Speaker 1: But I guess that's not the case anymore.

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Speaker 3: Ironically enough, I did buy some sodas and trail makes

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Speaker 3: over at the Traders Joe's because their prices are way

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Speaker 3: better and the quality actually.

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Speaker 4: A little better.

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Speaker 1: So you're gonna rub salt in the wound.

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Speaker 3: I've got some salt. They got a good price on

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Speaker 3: it a TJ. So I did buy a can of

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Speaker 3: Sault too.

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Speaker 1: You're so proud of yourself, aren't you.

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Speaker 3: No, I'm just irritated with you. I'm not trying to

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Speaker 3: have my time wasted. You're weirdly trying to guilty or something.

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Speaker 3: Right now, I'm gonna go ahead and hang out.

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Speaker 2: No, well before you do, before you hang up and

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Speaker 2: never come back.

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Speaker 1: I just I want you to meet someone. Her name's Margie.

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Speaker 3: Who Hi, Yeah, that's Margie Okay.

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Speaker 2: She just started working here three weeks ago, and if

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Speaker 2: our numbers go down at our location anymore, then she'd

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Speaker 2: be the first one to go.

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Speaker 4: Are you hitting me with this?

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Speaker 1: Do you want Margie to lose her job?

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Speaker 4: Of course I don't, but listen, maybe maybe you should

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Speaker 4: lose yours for putting poor Margie up to this.

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Speaker 2: Let's not make this about me. Let's make this about Margie.

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Speaker 2: Who's aut to be unemployed here? Margie's or anything you

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Speaker 2: want to say to Patrick.

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Speaker 3: Margie, Margie, Margie. You don't got to say anything. You

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Speaker 3: don't got to listen to this.

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Speaker 1: Guy, Margie. Yes, you do. You have to say I'm

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Speaker 1: your boss?

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Speaker 3: Hi? Patrick, Hello Margie. It looked like they were hiring

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Speaker 3: it to Trader Joe's. You might want to go work

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Speaker 3: over there.

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Speaker 1: Why would you not shop here anymore?

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Speaker 3: Oh goodness, do not like us?

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Speaker 4: Come on, it's not about liking anything. I happened to

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Speaker 4: shop at a different store one time.

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Speaker 1: Patrick.

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Speaker 2: I think we both know this call never would have

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Speaker 2: happened if you didn't go to Trader Joe's.

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Speaker 1: This is on you.

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Speaker 3: Please don't stop coming to our store.

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Speaker 2: I have three cats, well, I wish you and them Margie,

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Speaker 2: shut up.

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Speaker 3: Hey, you do not tell this nick lady to shut up?

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Speaker 1: Well, you shut up too.

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Speaker 4: You know who called somebody on the phone in the

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Speaker 4: Milleday to confront them about shopping at some other store.

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Speaker 2: I don't know who calls somebody like that, Probably some

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Speaker 2: board radio host trying to do a prank phone call.

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Speaker 3: What was the name of one of my cats?

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Speaker 1: Prank? Yeah, that's sad.

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Speaker 2: Wait a minute, you're cluing it right now.

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Speaker 1: You're on the radio with Brook and Jeffrey in the morning, and.

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Speaker 4: I thought that his Whole Foods manager had a weirdly

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Speaker 4: radio boy.

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Speaker 1: Yeah, the name of my second cat?

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Speaker 3: Where are that is? He lost her? She's in Margin Forever.

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Speaker 1: That's my co host, Brooke. My name is jeff Dude.

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Speaker 1: Your wife, Charlotte is the one who set you up

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Speaker 1: for this?

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Speaker 3: She would Yeah, she told us.

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Speaker 2: She said that you guys always shop at Whole Foods,

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Speaker 2: but he decided to try Trader Joe's the other day.

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Speaker 4: I still feel weirdly defensive about it. Wake Up every

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Speaker 4: Morning was foone taps weekday mornings on the twenties, Brook

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Speaker 4: and Jeffrey in the Morning