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Speaker 1: We've been doing these prank calls for a little while now,

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Speaker 1: and sometimes the hardest part is coming up with a

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Speaker 1: good premise. Oh yeah, you know, a realistic way to

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Speaker 1: fool them.

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Speaker 2: Yeah.

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Speaker 1: Sometimes it's figuring out when is the exact moment to

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Speaker 1: spring it on them and let them know it's a joke.

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Speaker 3: Yes, oh yea.

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Speaker 1: But for some people, especially Brook, the hardest part is

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Speaker 1: not laughing in the middle of the call. Sometimes they're

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Speaker 1: so funny because once you come up with the idea,

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Speaker 1: there's definitely gonna be some funny lines and you have

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Speaker 1: to keep a straight face otherwise you're going to blow

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Speaker 1: it and you only have one chance to do it right.

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Speaker 1: So see how Brook does in your brand new phone

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Speaker 1: down right now.

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Speaker 3: The twenties.

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Speaker 2: Hello, Hi, is this Jessica?

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Speaker 3: Yeah, he's My name's Helen Highwater and I'm calling from

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Speaker 3: Netflix customer service.

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Speaker 4: Okay, what's up?

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Speaker 2: Well, we wanted to call an you. Is everything okay? Yeah?

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Speaker 4: I haven't had any issues at all. Yeah, everything's fine.

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Speaker 2: It's not really what I'm talking about.

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Speaker 3: I mean, okay, I'm calling because recently we noticed something

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Speaker 3: concerning regarding your account.

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Speaker 4: Is this about my my credit card? I had a

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Speaker 4: few issues a while back, like a couple of months ago.

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Speaker 3: But I've no, no, no, no, your payment is up

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Speaker 3: to date. For some reason, our system picked up something.

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Speaker 3: How do I say alarming? I mean it said you

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Speaker 3: watched nine consecutive episodes of the show is it cake?

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Speaker 4: Wait? I don't. I don't think that's something to be

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Speaker 4: alarmed by. I'm confused.

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Speaker 2: I was hoping it was a mistake.

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Speaker 3: That's that's eight and a half more episodes than the

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Speaker 3: average viewer. What.

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Speaker 4: I don't even know what this means. It's just a

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Speaker 4: good show that I like it. I liked it.

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Speaker 3: See that type of viewing pattern got flagged in our

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Speaker 3: depression algorithm?

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Speaker 4: What yeah, depression algorithm? What does that even mean?

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Speaker 3: Well, per our contract with you, when you binge a

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Speaker 3: show like that too much, it falls, like I said,

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Speaker 3: in the depression category, and we are obligated to offer

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Speaker 3: you a service called theraflex. What is that?

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Speaker 2: It's a therapist for Netflix?

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Speaker 4: Because I'm sorry, this feels like a lot.

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Speaker 3: I know, I know, like a lot, and it feels

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Speaker 3: like you're dealing with some sort of inner trauma or

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Speaker 3: difficult emotional baggage.

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Speaker 4: Really, just because I watched is it cake.

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Speaker 3: Yes, there's that, and the system also picked up that

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Speaker 3: you watch the entire first season of The Flora Is

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Speaker 3: Lava is a good show.

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Speaker 2: Let's be honest with each other.

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Speaker 3: I mean, we both know that while the title of

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Speaker 3: The Flora's Lava does allude to a show that is entertaining,

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Speaker 3: we all know that the actual content is not.

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Speaker 4: There's not anything bad about it. Like what you're saying,

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Speaker 4: it's ridiculous.

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Speaker 3: You see denial from some of our viewers sometimes. So

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Speaker 3: you know what, I'm gonna have Dale call you later today.

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Speaker 2: He's a licensed there afflicts and.

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Speaker 4: He's gonna I don't need to talk to Dale. Yeah,

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Speaker 4: I'm fine, thank you.

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Speaker 2: He's just going to try to talk you down from

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Speaker 2: where you're at. We are very concerned.

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Speaker 4: Yeah, okay, I'm not depressed. These are positive, happy program.

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Speaker 3: Yeah, according to our research, that's not actually true. See

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Speaker 3: if you enjoy something like you know, Squid Game, which

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Speaker 3: is you know, we know, very violent and bloody, or

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Speaker 3: maybe what hut for the Zodiac Killer, Now those are

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Speaker 3: the type of programs that provide more of a healthy

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Speaker 3: normal escape violent.

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Speaker 4: Now what yours Okay, I think I think it's a

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Speaker 4: personal decision. What you watch and I don't think you are.

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Speaker 4: You don't control that. No, well, the fact that you're

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Speaker 4: calling and what.

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Speaker 3: I mean, I'm just saying that I see that you

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Speaker 3: watched all twenty four episodes of Emily in Paris and

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Speaker 3: that shouts to me, Help me, I'm sad.

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Speaker 4: Help me, I'm okay. So you're just going through my

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Speaker 4: entire viewing history. What do you know?

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Speaker 2: Who else watches Emily in Paris? Do you the real

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Speaker 2: life Hannibal.

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Speaker 4: Lecter or real live Hannibal.

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Speaker 3: We're making a documentary on him, so that's how I

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Speaker 3: know that if you don't know you're making he's a

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Speaker 3: person that eats humans?

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Speaker 2: What like, eats them like as a snack?

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Speaker 4: What are you talking about?

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Speaker 3: I just don't want to see you there, Okay, I

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Speaker 3: don't want to see you get there?

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Speaker 4: So you want to see me? You don't want to

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Speaker 4: see me where you sorry? Could you say that again?

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Speaker 4: Eat man? Are you okay?

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Speaker 2: No?

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Speaker 3: No, okay, I don't want to see you eating humans

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Speaker 3: eating humans?

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Speaker 4: Great, I'm gonna need you to transfer me to customer

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Speaker 4: service or your supervisor.

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Speaker 2: I just need to know, I mean, what else.

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Speaker 4: Do you need to know? What if I'm eating humans. Well,

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Speaker 4: it's just like again, I can't I should have written it.

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Speaker 2: You don't have Disney Plus or anything?

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Speaker 3: Do you?

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Speaker 4: I have everything else? Yeah, I'll be canceling Netflix.

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Speaker 2: But after it's much worse than I imagined.

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Speaker 3: I mean what The only cure that I can see

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Speaker 3: for this is through a prank phone call, which luckily

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Speaker 3: your brother has set up for you.

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Speaker 1: What what what are you?

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Speaker 2: Your brother Patrick emailed us this morning. This is actually

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Speaker 2: broke from Brook and Jeffrey in the morning. We're doing

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Speaker 2: a phone tap on you.

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Speaker 4: Oh my god, don't us.

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Speaker 2: He was at your place and that your Netflix. Apparently

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Speaker 2: your Netflix queue is very embarrassing.

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Speaker 4: Are you kidding me? I will defend it Cake till

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Speaker 4: the end of days. Have you watched it? It's incredible.

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Speaker 2: This is going to call for a team of experts.

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Speaker 3: I think, Oh my god, wake up. Every morning was

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Speaker 3: phone taps weekday mornings on the twenties Brook and Jeffrey

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Speaker 3: in the morning