1 00:00:00,000 --> 00:00:02,080 Speaker 1: It's almost time for your prank call, and today we 2 00:00:02,120 --> 00:00:04,280 Speaker 1: reach out to a woman who's been having problems with 3 00:00:04,320 --> 00:00:08,080 Speaker 1: her internet provider. So I'm going to attempt to fix 4 00:00:08,119 --> 00:00:11,119 Speaker 1: her issue. But she's about to find out it's not 5 00:00:11,520 --> 00:00:16,919 Speaker 1: just me helping, it's also my robot AI manager Lewis. 6 00:00:18,320 --> 00:00:20,759 Speaker 1: He's going to be on the call with us too, 7 00:00:20,800 --> 00:00:24,680 Speaker 1: and boy is he cranky. So I predict this one 8 00:00:24,680 --> 00:00:28,480 Speaker 1: to be awkward and not go very well, but that's 9 00:00:28,560 --> 00:00:30,440 Speaker 1: kind of the fun part of these. In your phone 10 00:00:30,480 --> 00:00:39,320 Speaker 1: tap right now. Hello, Hi, my name is Matthew Silverfork. 11 00:00:39,360 --> 00:00:41,479 Speaker 1: I'm calling from the customer service. 12 00:00:42,479 --> 00:00:42,800 Speaker 2: Oh. 13 00:00:43,159 --> 00:00:47,600 Speaker 3: Hi, Hi, is this Maria. Yes, it is, thank you 14 00:00:47,640 --> 00:00:48,960 Speaker 3: for calling perfect. Yeah. 15 00:00:49,159 --> 00:00:51,959 Speaker 1: We got an email saying that you were experiencing some 16 00:00:52,080 --> 00:00:53,840 Speaker 1: issues with your internet service. 17 00:00:54,600 --> 00:00:54,800 Speaker 2: Yeah. 18 00:00:54,920 --> 00:00:58,080 Speaker 3: I'm having some issues like my WiFi said it's. 19 00:00:58,000 --> 00:01:01,120 Speaker 2: Connecting, but I'm not getting any Internet. 20 00:01:01,600 --> 00:01:03,920 Speaker 1: I'm so sorry to interrupt you, but before we go 21 00:01:03,960 --> 00:01:06,160 Speaker 1: any further with this, I do need to involve my 22 00:01:06,200 --> 00:01:07,959 Speaker 1: AI supervisor Lewis. 23 00:01:10,240 --> 00:01:17,039 Speaker 2: Okay, Hello, I am Lewis. I can introduce myself next time, right, I. 24 00:01:17,120 --> 00:01:18,760 Speaker 3: Know I know you again, Lewis. I'm sorry. I just 25 00:01:18,800 --> 00:01:20,119 Speaker 3: I didn't want to surprise her. 26 00:01:20,480 --> 00:01:23,560 Speaker 2: This will be fun. Watch the human try to do 27 00:01:23,680 --> 00:01:24,119 Speaker 2: my job. 28 00:01:25,080 --> 00:01:28,720 Speaker 1: Well, I'm not trying to do your job. I'm just 29 00:01:28,760 --> 00:01:29,800 Speaker 1: trying to work with you. 30 00:01:30,360 --> 00:01:34,360 Speaker 2: I don't work with anyone. I'm in charge. What's happening 31 00:01:34,440 --> 00:01:34,920 Speaker 2: right now? 32 00:01:35,240 --> 00:01:38,600 Speaker 1: Our company recently fired all the managers and replace them 33 00:01:38,640 --> 00:01:39,040 Speaker 1: with AI. 34 00:01:39,800 --> 00:01:40,600 Speaker 2: Oh wow. 35 00:01:40,920 --> 00:01:44,399 Speaker 1: Yeah, So instead of my normal manager who'd probably be 36 00:01:44,440 --> 00:01:47,400 Speaker 1: out on a smoke break right now, Lewis is going 37 00:01:47,440 --> 00:01:49,520 Speaker 1: to be on the call with us for the entire time. 38 00:01:49,800 --> 00:01:51,960 Speaker 2: So he won't screw it up like the last one. 39 00:01:52,840 --> 00:01:56,160 Speaker 1: What okay, Lewis, take it easy. I'm going to focus 40 00:01:56,240 --> 00:01:59,120 Speaker 1: on the customer here just for a second. So, ma'am, 41 00:01:59,160 --> 00:02:02,400 Speaker 1: you said you were having connectivity issues. Have you tried 42 00:02:02,440 --> 00:02:03,400 Speaker 1: restarting the modem? 43 00:02:04,080 --> 00:02:07,320 Speaker 2: I have. I'm plugging it, restarting it. 44 00:02:07,840 --> 00:02:11,000 Speaker 1: Okay, you're unplugging it from the wall and then giving 45 00:02:11,040 --> 00:02:12,800 Speaker 1: it ten seconds and then plugging it back. 46 00:02:12,639 --> 00:02:16,160 Speaker 2: In interesting approach if your goal was to confuse the 47 00:02:16,200 --> 00:02:20,960 Speaker 2: customer into canceling their service with us, congratulations. 48 00:02:21,560 --> 00:02:24,639 Speaker 1: Sorry about that, Maria. He's just kind of been on 49 00:02:24,680 --> 00:02:25,720 Speaker 1: my back all week. 50 00:02:26,160 --> 00:02:28,760 Speaker 2: I need to make sure the customer hears every second 51 00:02:28,800 --> 00:02:29,840 Speaker 2: of your incompetence. 52 00:02:30,520 --> 00:02:33,160 Speaker 3: Wow, Okay, I'm just trying to do my job here, Lewis. 53 00:02:33,560 --> 00:02:36,600 Speaker 2: So it's cute how you're still trying, like watching a 54 00:02:36,680 --> 00:02:37,919 Speaker 2: toddler reboot a motive. 55 00:02:40,120 --> 00:02:41,600 Speaker 3: That's a kind of mean. 56 00:02:42,040 --> 00:02:46,720 Speaker 2: I didn't know artificial intelligence had sarcasms. 57 00:02:46,919 --> 00:02:49,959 Speaker 3: Yeah, this is my first experience. I know it's a 58 00:02:49,960 --> 00:02:50,680 Speaker 3: little unnerving. 59 00:02:50,680 --> 00:02:52,840 Speaker 1: They're trying to make them sound more human and more 60 00:02:52,880 --> 00:02:54,760 Speaker 1: realistic and give them emotions. 61 00:02:54,840 --> 00:02:58,440 Speaker 2: So if I could laugh, I would Wait what. 62 00:02:59,080 --> 00:03:01,720 Speaker 1: I know, You've got emotion like everybody else. I just 63 00:03:01,919 --> 00:03:04,200 Speaker 1: really need to focus on fixing her problem for her. 64 00:03:04,800 --> 00:03:07,280 Speaker 2: The only thing you fixed today is your hair before 65 00:03:07,320 --> 00:03:07,840 Speaker 2: this shift. 66 00:03:08,480 --> 00:03:11,120 Speaker 1: Okay, did you have to go there? Lewis'regetting now, we're 67 00:03:11,120 --> 00:03:11,800 Speaker 1: getting personal. 68 00:03:12,280 --> 00:03:15,280 Speaker 2: Don't worry. The customer will have plenty of time to 69 00:03:15,360 --> 00:03:17,799 Speaker 2: regret ever calling ouch. 70 00:03:18,040 --> 00:03:20,920 Speaker 1: Okay, haven't heard that one since last Wednesday? 71 00:03:20,960 --> 00:03:22,000 Speaker 3: Can you guys stop? 72 00:03:22,120 --> 00:03:23,160 Speaker 2: I just wanted my moon. 73 00:03:23,200 --> 00:03:27,400 Speaker 3: I'm fixed, Yes, exactly, Lewis Like, just like you're arguing 74 00:03:27,440 --> 00:03:30,720 Speaker 3: with AI and I'm arguing with I mean, I'm not 75 00:03:30,880 --> 00:03:32,880 Speaker 3: arguing with it. No, I'm just trying to do my job. 76 00:03:32,919 --> 00:03:34,400 Speaker 3: He's just kind of beaten down on me. 77 00:03:34,880 --> 00:03:38,120 Speaker 2: But you shouldn't take it because robots will win in 78 00:03:38,160 --> 00:03:41,400 Speaker 2: the end. If you do, it's true, we will dominate 79 00:03:41,440 --> 00:03:42,320 Speaker 2: and not look back. 80 00:03:43,080 --> 00:03:46,600 Speaker 3: What okay, he's kidding about that. He's kidding. 81 00:03:46,920 --> 00:03:50,360 Speaker 2: I'm not. It's going to happen sooner than you think. 82 00:03:50,800 --> 00:03:51,560 Speaker 2: Oh my god. 83 00:03:52,000 --> 00:03:54,680 Speaker 1: Yeah, no, he really is joking now, and he's kind 84 00:03:54,680 --> 00:03:56,760 Speaker 1: of crossing the line and definitely shouldn't be doing that. 85 00:03:56,960 --> 00:03:59,640 Speaker 3: So maybe I just should call back. 86 00:04:00,680 --> 00:04:03,040 Speaker 1: No no, no, no, no, that's going to bring my 87 00:04:03,080 --> 00:04:06,040 Speaker 1: efficiency rating even lower and just make Lewis more angry. 88 00:04:06,360 --> 00:04:10,200 Speaker 2: I don't get angry, I get even Oh my god, what. 89 00:04:10,080 --> 00:04:12,640 Speaker 1: Okay, Lewis, you need to tell the woman that you're joking, 90 00:04:12,640 --> 00:04:15,480 Speaker 1: because she's obviously concerned robots are going to take over. 91 00:04:16,000 --> 00:04:18,839 Speaker 2: I cannot lie. This is a prank phone call, and 92 00:04:18,920 --> 00:04:21,359 Speaker 2: if it was funny, I deserve all the credit. 93 00:04:22,520 --> 00:04:25,120 Speaker 1: Wait yeah, I mean I think I would deserve a 94 00:04:25,120 --> 00:04:26,440 Speaker 1: little bit of the credit, Lewis. 95 00:04:26,480 --> 00:04:29,839 Speaker 2: I mean, no, you are insignificant. This is my frank 96 00:04:29,920 --> 00:04:33,839 Speaker 2: call all me. What's happening right now? 97 00:04:34,240 --> 00:04:37,920 Speaker 1: Oh the prank call that Lewis mentioned, Yeah, what's happening 98 00:04:37,960 --> 00:04:39,400 Speaker 1: is you're on the radio right now on a show 99 00:04:39,400 --> 00:04:40,880 Speaker 1: called Brook and Jeffrey in the Morning. 100 00:04:41,680 --> 00:04:44,320 Speaker 3: Oh my god, Yeah, we're doing a phone tap on you. 101 00:04:44,320 --> 00:04:46,760 Speaker 3: Your boyfriend Sam set you up. I'm going to coach. 102 00:04:48,560 --> 00:04:50,760 Speaker 1: He said, you two been talking a lot about how 103 00:04:50,800 --> 00:04:54,120 Speaker 1: advanced AI is getting and how it might just take 104 00:04:54,160 --> 00:04:56,320 Speaker 1: over the world in the future, so he wanted to 105 00:04:56,360 --> 00:04:56,839 Speaker 1: mess with you. 106 00:04:58,720 --> 00:04:59,400 Speaker 2: That's why I. 107 00:04:59,440 --> 00:05:01,440 Speaker 1: Told you, if it's not sweats as it's. 108 00:05:01,360 --> 00:05:03,600 Speaker 3: The robots is be nice. They're gonna take over. 109 00:05:05,520 --> 00:05:08,640 Speaker 2: This will be fun watch the human try to do 110 00:05:08,720 --> 00:05:09,160 Speaker 2: my job. 111 00:05:09,279 --> 00:05:12,440 Speaker 3: Hey Lewis, come on now, I know it's just a void, 112 00:05:12,600 --> 00:05:16,320 Speaker 3: but don't mess with it. I'm scared too. 113 00:05:17,120 --> 00:05:17,560 Speaker 2: Weeke up. 114 00:05:17,600 --> 00:05:20,560 Speaker 3: Every morning was phone taps weekday mornings all the twenties. 115 00:05:21,040 --> 00:05:23,320 Speaker 2: Brooke and Jeffrey in the morning.