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Speaker 1: Ron Anian, the new radiator's waterneck.

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Speaker 2: I know what you're thinking. The new radiator's waterneck was

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Speaker 2: not seated properly at the factory, and it's seeped cooling

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Speaker 2: one drip at a time.

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Speaker 1: Yes, the Car Doctor.

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Speaker 2: The key thing when purchasing tires is reputation of the company.

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Speaker 2: How long did they bring models out? How long do

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Speaker 2: they last?

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Speaker 1: Welcome to the radio home of ron Anian the Car Doctor.

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Speaker 1: Since nineteen ninety one, this is where car owners the

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Speaker 1: world overturned to for their definitive opinion on automotive repair.

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Speaker 1: If your mechanics giving you a busy signal, pick up

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Speaker 1: the phone and call in the garage doors.

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Speaker 2: Are opened, but I am here to take your calls

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Speaker 2: at eight five five five six ninety nine hundred and.

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Speaker 1: Now he's Ronnie Hey, is your car under recall?

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Speaker 2: Congratulations, Hello, and welcome ron on any in the card

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Speaker 2: doctor here at a five five five six nine nine

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Speaker 2: zeros Here here to take your calls and answer your questions.

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Speaker 2: Here to encourage you to pick up the phone, ask

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Speaker 2: us a question, walk away with some knowledge. So the

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Speaker 2: next time you talk to your mechanic or your repair shop,

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Speaker 2: or you want to talk to your relatives and impress

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Speaker 2: them for the upcoming holidays about how much you know

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Speaker 2: about a car. You take a stand and you can

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Speaker 2: really show them what's going on. This radio show is

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Speaker 2: broadcast around the country. You can find podcasts of it

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Speaker 2: at Cardoctorshow dot com as soon as Engineer Tom gets

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Speaker 2: them up there. But you can also get out to

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Speaker 2: iHeart dot com, iTunes dot com and subscribe to podcast

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Speaker 2: Visa VI the tried and true way. You can also

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Speaker 2: go over to tune in dot com and see the

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Speaker 2: affiliate list and try and catch the Car Doctor in

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Speaker 2: your area or listen via stations there that stream. And

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Speaker 2: I should point out that we are in the process.

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Speaker 2: Tom assures me sometime between now and the end of

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Speaker 2: the year, we are going to have our own streaming

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Speaker 2: capability as well, not to hurt the affiliates, but to

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Speaker 2: support the affiliates any of them because the streaming seems

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Speaker 2: to take their bandwidth. We're going to also offer an

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Speaker 2: alternative streaming site here as well for those of you

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Speaker 2: that want to take the show live from our own server.

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Speaker 2: As though we continue to expand listening capabilities of The

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Speaker 2: Car Doctor for all of you, what if your car

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Speaker 2: wasn't under recall? Would you know what that looked like?

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Speaker 2: And it seems, judging by your emails of late, not

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Speaker 2: many of you would because a lot of you are

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Speaker 2: feeling very vulnerable because everybody's car seems to be under recall.

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Speaker 2: As we kick off this hour of listener appreciation days,

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Speaker 2: I've pulled another email out of the pile. This one

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Speaker 2: comes to us from Amethyst, a longtime listener and a

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Speaker 2: regular emailer, and she writes us today saying, Hey, Ron,

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Speaker 2: sorry for not emailing lately. Life seems to be getting

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Speaker 2: in the way. Laugh out loud. What's with all the

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Speaker 2: recalls I've been hearing about? It seems that every time

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Speaker 2: I see my emails and or see and or hear

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Speaker 2: the news, well, another car has a major safety problem.

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Speaker 2: Is it my imagination? I mean, what takes the manufacturer

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Speaker 2: so long to know what's not working? It doesn't really

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Speaker 2: inspire my faith in the automaker's decisions. Or are they

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Speaker 2: even making decisions on what's safe and what's not? Or

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Speaker 2: do they even know what they're doing? Or are they

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Speaker 2: just going about their business until someone or something happens

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Speaker 2: and only then is the problem addressed. The email continues

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Speaker 2: We'll get back to that in a minute. Let's take

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Speaker 2: these questions one at a time, because I think they're great.

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Speaker 2: She writes. Let's go back Amethyst wrote, I mean, what

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Speaker 2: takes the manufacturers so long to know what's not working?

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Speaker 2: I think a lot of things. I think it's sometimes

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Speaker 2: you got to put a product out there and you know,

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Speaker 2: let it hit the ground and let the tires feel

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Speaker 2: the pavement, and what goes wrong? What where's out? Where

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Speaker 2: is the common pattern? I go back to the eighties.

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Speaker 2: In the mid eighties, General Motors came out with port

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Speaker 2: fuel injected motors, actually maybe a little earlier, around eighty

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Speaker 2: two eighty three, when they were testing port fuel injected

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Speaker 2: engines where you know, as individual injectors one per cylinder.

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Speaker 2: The engines ran great. They put it through one hundred

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Speaker 2: thousand mile drive cycle. They performed flawlessly. It was like

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Speaker 2: what we've reinvented the wheel. They put the vehicles out

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Speaker 2: on the road and within a year there was tremendous,

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Speaker 2: tremendous problems with carbon deposits, carbon build up, engines not

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Speaker 2: running right, running rough, lack of power, hold running problems

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Speaker 2: when the engines weren't warmed up and it came down

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Speaker 2: to that these engines were prone to carbon deposits, and

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Speaker 2: you ask yourself, gee, how could the engineers design such

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Speaker 2: a thing. Well, as it turns out that not everybody

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Speaker 2: drives the same and not everybody drives like a test cycle.

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Speaker 2: So in order to get engines certified in a lot

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Speaker 2: of cases, manufacturers have to let the engines run for

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Speaker 2: a length of time with reasonable downtime for maintenance, oil

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Speaker 2: changes and so forth. But it wasn't the same thing

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Speaker 2: as driving the car. They would run the engine for

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Speaker 2: five thousand miles, dump the oil, fill it back up,

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Speaker 2: run another five thousand, dump the oil, fill it back up.

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Speaker 2: The engine was always hot, it never cooled off, and

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Speaker 2: it was a continuous process for that first one hundred

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Speaker 2: thousand miles or whatever the mileage limit was. Then they

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Speaker 2: sold us that car with that port fuel injection engine

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Speaker 2: in it, and we went down to the corner store,

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Speaker 2: shut it off. We went in, we got the quart

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Speaker 2: of milk. Maybe we sat down, had a cup of coffee,

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Speaker 2: Maybe we had breakfast, came out an hour later, drove

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Speaker 2: somewhere else. Maybe we took it on a longer ride.

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Speaker 2: But the point is our drive cycle was very different.

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Speaker 2: We allowed complete engine cooled down. In some places, we

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Speaker 2: allowed the engine to cool off overnight and restarted in

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Speaker 2: the morning. We drove it differently than they drove it

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Speaker 2: on the chassis Dino, on the engine Dino when they

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Speaker 2: were putting these cars together. The way we drove it

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Speaker 2: was characteristic of and prone to creating carbon deposits. General

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Speaker 2: motors had a problem and from there that's where carbon

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Speaker 2: cleaning came in. That's where the injector industry was put

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Speaker 2: on the map, because all of a sudden we needed

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Speaker 2: to replace injectors in a lot of these vehicles, and

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Speaker 2: it was a big issue. Fast forward to today. Why

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Speaker 2: does it take so long? Sometimes they just don't know,

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Speaker 2: you know. They say that in the world, you don't

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Speaker 2: know what you don't know, and that's what you don't know.

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Speaker 2: And that's why you go take training, and that's why

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Speaker 2: you study, and that's why you try to get a

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Speaker 2: better understanding of how something works. The other reason I

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Speaker 2: think recalls take a long time. Listen, no secret, it's

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Speaker 2: attached to the checkbook, you know. And I'll say it

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Speaker 2: like this. My daughter drives a ninety five Jeep Grand Cherokee.

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Speaker 2: That's twenty years old. Yeah, I know, it's me. I

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Speaker 2: can keep it going forever. So it's got one hundred

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Speaker 2: and eighty thousand miles on it, but it's a twenty

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Speaker 2: year old vehicle. Last year, Chrysler came out with a recall,

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Speaker 2: a federally mandated EPA recall. This is the one that

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Speaker 2: Chrysler was in the news about last summer. They were

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Speaker 2: arguing that they weren't going to recall these vehicles, and

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Speaker 2: then they finally decided to because in a rear impact

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Speaker 2: there's a problem where the gas tank can be this

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Speaker 2: lodge and the fuel pump will cause a spark and

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Speaker 2: an explosion and so on and so forth. The car's

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Speaker 2: twenty years old. The car was nineteen years old, and

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Speaker 2: this debate was raging. Well do you think Chrysler benefited

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Speaker 2: by the longer they wait? How many of those cars

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Speaker 2: are going to actually make it in for requal. How

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Speaker 2: many ninety five jeeps are still on the road versus

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Speaker 2: ten years ago, How many ninety five jeeps were still

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Speaker 2: on the road versus fifteen years ago. How many ninety

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Speaker 2: five jeeps were on the road. It's about dollars, folks,

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Speaker 2: It's about how little can they spend in order to

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Speaker 2: solve the problem, make the government happy so they can

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Speaker 2: go back to selling us cars all over again. It's

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Speaker 2: not about building cars, it's about making money, Amethystrode. It

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Speaker 2: doesn't really inspire my faith in auto maker's decisions, and

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Speaker 2: that doesn't inspire mine either. And I really wonder, you know,

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Speaker 2: in this business climate, when will the automakers be forced

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Speaker 2: to step up to the plate and be pushed even

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Speaker 2: harder to make the right decisions. Are they making decisions

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Speaker 2: on what's safe and what's not or do they even

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Speaker 2: know what's going on? Well? I can say this this year,

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Speaker 2: General Motors has been subjected to the recall monkey. They've

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Speaker 2: been beat up left, right and sideways, and they're recalling

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Speaker 2: cars for what I believe in some cases is an extreme.

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Speaker 2: There's a recall going on at General Motors now that

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Speaker 2: they're replacing ignition keys. You ever look at the end

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Speaker 2: of your key and how there's an oval slot, and

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Speaker 2: that oval slot gives you enough room to put a

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Speaker 2: big key ring and a lot of keys and things

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Speaker 2: on your ring, so it hangs from the when you're driving.

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Speaker 2: General Motors actually has a recall now that they're replacing

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Speaker 2: that key with a key with a small hole, so

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Speaker 2: you can only put a small ring on it. See,

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Speaker 2: it can't hang a lot from your key ring. Because

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Speaker 2: what they're trying to do is limit the weight that's

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Speaker 2: dangling off the ignition switch. Because the ignition switches are

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Speaker 2: also one of the big recalls General Motors has going on,

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Speaker 2: and they're trying to control how much you put onto

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Speaker 2: the switch so that it doesn't wear out and doesn't

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Speaker 2: turn the car off and create the problem that the

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Speaker 2: second recall is all about. It's kind of sad when

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Speaker 2: we can't build an ignition switch, right, not the only

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Speaker 2: ones there are others? Are they just going about their

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Speaker 2: business until someone or something happens and only then is

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Speaker 2: the problem addressed. Yeah, I think in a lot of

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Speaker 2: cases it is. But the other side of this is

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Speaker 2: recalls hurt the entire industry in a lot of ways.

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Speaker 2: Number One, it displaces your faith in that vehicle manufacturer. Geez,

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Speaker 2: I'm never going to buy one of those. Look at

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Speaker 2: all the recalls. My car is under. My car is perfect.

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Speaker 2: Why I've got people with certain cars GM, Honda, Toyota,

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Speaker 2: they're nervous to drive them. They're calling me up and saying, Gee,

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Speaker 2: is this car safe to drive? The dealer doesn't have

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Speaker 2: the parts from my car for the next three months,

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Speaker 2: five months, six months. In a lot of cases, they

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Speaker 2: are the recalls are a concern. The other issue that

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Speaker 2: we've got to address is, you know, are they going

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Speaker 2: to do that recall at the proper time? And it

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Speaker 2: just really makes you wonder. They're trying to get mileage

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Speaker 2: out of it. They're trying not to upset the apple cart,

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Speaker 2: and they're trying to get that vehicle to a point

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Speaker 2: where they're not going to have a fine, which is

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Speaker 2: the second part of this conversation. The government is taking

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Speaker 2: a look at this. In my understanding, and I'm wrong

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Speaker 2: on this number, I believe, but I heard this express

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Speaker 2: to me this way. They said, Ron, right now, it's

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Speaker 2: a thirty million dollar fine if you've got a vehicle

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Speaker 2: that should be recalled and you don't, and sometime next

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Speaker 2: year that goes up to a three hundred million dollar fine.

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Speaker 2: So a lot of vehicles are being recalled this year

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Speaker 2: because they're trying to get the fines as cheap as

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Speaker 2: possible rather than wait till next year. And it was

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Speaker 2: some version of that story is where the truth is,

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Speaker 2: and I apologize, but that's the way it was explained

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Speaker 2: to me, in a vague sense of the word. The

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Speaker 2: bottom line, Yeah, there's a lot of recalls going on. Yeah,

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Speaker 2: it does hurt the industry. It hurts your faith in

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Speaker 2: the car line. But it also hurts the automotive aftermarket,

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Speaker 2: which is a vital part of the economy of this country.

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Speaker 2: Every car that goes into a dealership for recall. Oh,

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Speaker 2: by the way, Tony, your car needs brakes. By the way,

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Speaker 2: your car's here for this ignition switch, recall needs tires,

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Speaker 2: by the way, you need service. By the way, we

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Speaker 2: haven't seen you in three years where you've been. Gee,

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Speaker 2: your car needs this, this, this, and this. And Tony's

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Speaker 2: a nice guy and he likes ron But Tony says,

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Speaker 2: you know, I'm here, let me do this at a convenience.

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Speaker 2: Let me get this done now. The automotive after market

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Speaker 2: takes the hit, and listen, I get it. There's enough

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Speaker 2: out there for everybody. But the problem is the dealers

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Speaker 2: are so stacked up with recalls right now they can't

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Speaker 2: properly address what's going on in terms of getting cars

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Speaker 2: fixed safely. I'll sum it up like this, I think

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Speaker 2: what we're seeing with the recall problem is a very

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Speaker 2: good example of what life would be like if there

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Speaker 2: was no automotive aftermarket, if that corner garage was gone,

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Speaker 2: and you had to depend on a dealership only for

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Speaker 2: service and repair. Nothing bad about dealerships, there's good and

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Speaker 2: bad and all, but the problem is there's just not

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Speaker 2: enough of them to go around. Recalls. Recalls upset the

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Speaker 2: apple cart a lot more than you realize, and sometimes

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Speaker 2: there's a worm in that apple. You've got to deal

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Speaker 2: with that too. Hello and welcome ron on any and

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Speaker 2: the Card Doctor here at eight five five five six

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Speaker 2: nine nine zero zero, here to take your calls and

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Speaker 2: answer your questions whatever you've got going on automotive wise.

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Speaker 2: This is an interview free hour. By the way, I

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Speaker 2: should point out, if you're looking for the Car Doctor,

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Speaker 2: you can get out the Card Doctors Show dot com.

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Speaker 2: Find podcasts there, get out to tune in dot com,

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Speaker 2: find the affiliate list, and subscribe to podcasts at iHeart

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Speaker 2: dot com and iTunes dot com. We're gonna pull over

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Speaker 2: and take a pause. When the Card Doctor returns, We're

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Speaker 2: gonna kick the garage doors open. Stay tuned, Hey, ron

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Speaker 2: An Indie in the Card Doctor here at ah five

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Speaker 2: five five six nine nine zero zero. Let me do

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Speaker 2: that again one more time, Hey, ron an Ay in

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Speaker 2: the Card Doctor here eight five five five six oh

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Speaker 2: nine nine zero zero. I had to say it's slower.

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Speaker 2: Fast Harry couldn't kind of catch that number. I want

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Speaker 2: to make sure that he's aware of the phone number

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Speaker 2: because he's going to get phone calls. Because if you

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Speaker 2: call eight five five five six oh nine nine zero zero,

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Speaker 2: and this show's not on the air, We've got a

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Speaker 2: twenty four to seven service set up so that if

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Speaker 2: you leave a message Fast Harry Fast Harry dot com,

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Speaker 2: we'll call you back. And I encourage all of you

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Speaker 2: to call that number. You know what, Do it at

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Speaker 2: like two o'clock in the morning, because Harry has a

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Speaker 2: little alarm clock by his bed and then he has

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Speaker 2: to get up and call you back within a half hour.

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Speaker 2: Otherwise electrical props probes come out and give him a shock,

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Speaker 2: so it just kind of wakes him up. It's it's

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Speaker 2: really kind of a neat idea. So call it two

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Speaker 2: in the morning. See if Fast Harry calls you back.

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Speaker 2: I'm sure he will. Eight five five five six nine

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Speaker 2: nine zero zero. Let's get over and see who's on

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Speaker 2: the phone. Let's talk to Tom in Woodbridge, Woodbridge, New Jersey.

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Speaker 2: Actually two thousand and ninet Journey and some problems with

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Speaker 2: no start. Tom. Welcome to the car, doctor, sir. How

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Speaker 2: can I help?

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Speaker 3: Oh? Hi Ron three, original owner of the two thousand

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Speaker 3: and nine Dodge Journey with the two point four liter engine.

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Speaker 3: The car has about sixty one thousand miles on it.

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Speaker 3: About a week ago, my wife went out to use

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Speaker 3: the car and it didn't start. All it did was

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Speaker 3: a click, click, click, with a clicking sound coming from

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Speaker 3: use of the hood. Okay, I guess nothing I tried.

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Speaker 3: I tried just moving the ship lever down to neutral.

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Speaker 3: Nothing would started. I finally went out to the car

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Speaker 3: about two hours later and it started up like nothing's happened.

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Speaker 3: Nothing happened, And we've been driving the car the past

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Speaker 3: week and it's fine.

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Speaker 2: Okay.

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Speaker 3: So at this point, I'm just kind of concerned that

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Speaker 3: it's kind of the issue is going to repeat itself.

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Speaker 3: If you could have any experience with this, or maybe

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Speaker 3: plenty in the right direction.

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Speaker 2: Yeah, two thousand and nine Dodges. There is a known

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Speaker 2: problem with the WCM the wireless control module, which is

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Speaker 2: part and parcel of the key setup. This has a

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Speaker 2: fob key tom yeh, yes it does, right, Okay, how

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Speaker 2: many fobs do you have?

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Speaker 3: I have two fobs, and when the issue was occurring,

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Speaker 3: I went back in the house and got the second

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Speaker 3: fob that we don't normally use, and I got the

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Speaker 3: same result with that.

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Speaker 2: Okay, so you know this could be one of This

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Speaker 2: could be one of two obvious things. Number one, there's

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Speaker 2: a problem with the wireless control module itself. That module

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Speaker 2: is prone to locking up. You ever have it? You know,

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Speaker 2: a desktop computer locks up and it has to be rebooted. Yeah,

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Speaker 2: same thing, all right, So the next time it happens,

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Speaker 2: if there is a next time, it could be a

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Speaker 2: simple matter of let's reboot the WCM. And in your case,

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Speaker 2: it's probably easier just to disconnect the negative battery cable. Okay,

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Speaker 2: count to thirty, hook it back up, see if it starts.

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Speaker 2: If it does, that tells us we did a reboot.

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Speaker 2: And if you want to, if you want to wait

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Speaker 2: a little longer, you can. All right, I'm trying to

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Speaker 2: give you the shorter version, but I wouldn't be violently

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Speaker 2: opposed to if you sat there and waited two minutes

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Speaker 2: and then hooked it back up, see if that makes

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Speaker 2: a difference. Now, Now, the other thing you could try,

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Speaker 2: if we think this is along the lines of the

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Speaker 2: wireless control module, is you could take it to your

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Speaker 2: mechanic see if there are any communication fault codes in it.

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Speaker 2: And I'm specifically looking for a U as in UTAH

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Speaker 2: zero one four one, which is a communication fault with

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Speaker 2: the WCM, and that'll tell us that we're on the

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Speaker 2: right path. All right. If that's not there, and we

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Speaker 2: decide after disconnecting the battery, this isn't a WCM problem,

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Speaker 2: then we've got to go and consider that maybe we've

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Speaker 2: just got a bad starter and you know, maybe this

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Speaker 2: is just a starter motor that's throwing but not spinning,

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Speaker 2: and we'd have to diagnose that accordingly. Okay, and I'll

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Speaker 2: leave you with this. There's a bulletin out there eight

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Speaker 2: seven dash eight. The last time I looked at this,

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Speaker 2: I looked at a for all I know, there's a

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Speaker 2: revision B at this point because this is such a

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Speaker 2: common problem, and that talks in great detail about diagnosis

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Speaker 2: and repair of the wireless control module, the WCM and

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Speaker 2: what you'd have to go through to resolve it. Chrysler's

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Speaker 2: one of those funny companies that I think, out of

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Speaker 2: all of them, when I have things that don't work,

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Speaker 2: the simplest thing in a lot of cases is unplug,

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Speaker 2: power it down, let it boot back up, reboot the module,

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Speaker 2: and it works fine, and it might work fine for

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Speaker 2: a long time to come.

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Speaker 3: Oh no, that sounds real good. Hey, Ran, you were

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Speaker 3: mentioning that General Motors has the key issue, I believe

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Speaker 3: it or not. I received a recall from Dodge about it.

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Speaker 3: The Journey has the same issue with the pop right.

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Speaker 3: If you have too much weight on there, I guess

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Speaker 3: it could turn the car off and become a safety issue.

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Speaker 2: And I'm trying to figure out how we design cars

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Speaker 2: where we can't have an ignition switch that support. I mean, listen,

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Speaker 2: I see some keys people have their life story on there.

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Speaker 2: But I see some key rings that you know, you say, gee,

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Speaker 2: that's going to be a problem. I'm trying to figure

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Speaker 2: out how we went from a country of having cars

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Speaker 2: where you could jack up the car by the bumper

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Speaker 2: and put your family on the hood and they'd have

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Speaker 2: a picnic up there while you change the tire in

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Speaker 2: the car, I would hold it where now we're afraid

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Speaker 2: to sit on the hood for fear of denting it

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Speaker 2: while all four tires are on the ground. It makes

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Speaker 2: you wonder what kind of vehicles we're really making. It's

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Speaker 2: sort of depressing, but I guess that's part and parcel

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Speaker 2: of the industry we're in.

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Speaker 3: Tom.

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Speaker 2: Always good to hear from a listener from New Jersey,

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Speaker 2: and I appreciate you being out there and staying in touch.

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Speaker 3: Thanks for your help. I really appreciate your system.

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Speaker 2: You're very welcome, sir. You know where to find me

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Speaker 2: if you need me, Ron at cardoctorshow dot com. If

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Speaker 2: you have to drop me an email, Ron at cardoctorshow

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Speaker 2: dot com. Thanks Tom, and hey everybody out there in

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Speaker 2: New Jersey. I'm unning any in the car doctor. Look

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Speaker 2: at that half the show is gone already this hour.

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Speaker 2: Where does the time go? Car Doctor's coming back right

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Speaker 2: after this. Don't go away.