WEBVTT - Skims Co-Founder Emma Grede on the Kardashians and Why Work From Home Is ‘Career Suicide'

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<v Speaker 1>Bloomberg Audio Studios, podcasts, radio news.

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<v Speaker 2>And You've talked before about needing different people around you

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<v Speaker 2>to go from ten million to one hundred million to

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<v Speaker 2>five billion.

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<v Speaker 1>Oh don't you just it's not the same people. And

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<v Speaker 1>you know, I kind of raised myself in business having

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<v Speaker 1>an enterprise mentality.

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<v Speaker 3>I learned that very very on. I'm more here to

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<v Speaker 3>do people favors.

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<v Speaker 1>Business is business, and I do what's best for the

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<v Speaker 1>company every single day, and often that is what's best

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<v Speaker 1>for the individual. Nobody wants to be kept in a

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<v Speaker 1>role that they're not best suited to because that never

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<v Speaker 1>works out for the individual or for the organization. So

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<v Speaker 1>I've learned over time that you know, what is good

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<v Speaker 1>for the company is ultimately good for everybody.

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<v Speaker 2>I'm Francy Lacqua and this is leaders, the podcast that

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<v Speaker 2>explores what drives the world's most influential people. Well, this week,

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<v Speaker 2>I'm speaking to Emma Greed.

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<v Speaker 3>She is a chief executive and co.

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<v Speaker 2>Founder of Good American and founding partner of Skims, the

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<v Speaker 2>shapewear and loungewear brand, which was valued at five billion

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<v Speaker 2>dollars in November twenty twenty five. Now, the last ten

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<v Speaker 2>years have seen her star rise. A lot of it

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<v Speaker 2>really down to her successful partnerships with the celebrity family

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<v Speaker 2>named the Kardashians, but now may be a pivotal time

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<v Speaker 2>for her and I wanted to talk to her about

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<v Speaker 2>one of the best and worst days of her career,

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<v Speaker 2>how she leads with radical honesty, and why, as a

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<v Speaker 2>self styled behind the scenes woman, she has chosen to

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<v Speaker 2>step out into the limelight. Emcgreed, thank you so much

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<v Speaker 2>for joining us. It's exciting to speak to you again.

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<v Speaker 3>It's so lovely to see you again.

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<v Speaker 2>Talk to me about the good American. The day you

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<v Speaker 2>launched was seen as one of the biggest successes almost

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<v Speaker 2>of all times in the didden world, a million right

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<v Speaker 2>in sales. But then you writing your books that actually

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<v Speaker 2>was it was quite stressful and didn't go to plan.

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<v Speaker 1>You know what, that's an understatement because it's really interesting

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<v Speaker 1>when something from the outside looks so perfect and in

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<v Speaker 1>one way, it was a total dream.

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<v Speaker 3>You know.

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<v Speaker 1>It was the first time that I'd done a business

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<v Speaker 1>in apparel, and for all intents and purposes, it was

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<v Speaker 1>like this beautiful, amazing thing that went so well, except

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<v Speaker 1>from the inside, where you know, I had no inventory.

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<v Speaker 3>We'd had this beautiful dream first.

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<v Speaker 1>Million dollar day that kind of went down in history,

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<v Speaker 1>But behind the scenes, I was scrambling. I had like

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<v Speaker 1>a waitless kind of coming out of my ear holes

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<v Speaker 1>and no way to satisfy the demand. But more than that,

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<v Speaker 1>I had like this kind of doubt permeating through the

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<v Speaker 1>company on the board with my shareholders that perhaps because

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<v Speaker 1>of that oversight, that I wasn't the right person to

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<v Speaker 1>run the company. And actually, looking back, it's kind of

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<v Speaker 1>interesting that I never felt any fear around that moment.

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<v Speaker 1>I just kind of looked at everyone and was like,

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<v Speaker 1>leave me alone. I'm going to figure it out.

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<v Speaker 2>But actually fear there was not a moment where you thought, actually,

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<v Speaker 2>you know, I need to take a step back, or

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<v Speaker 2>I need to convince the board or no.

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<v Speaker 1>And it's so interesting because so many people talk to

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<v Speaker 1>me about, you know, imposter syndrome and being a first

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<v Speaker 1>time founder. I never had any of that. I always

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<v Speaker 1>think like, if not me, then who. In my head,

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<v Speaker 1>it was my idea and I brought it to fruition

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<v Speaker 1>and I was going to figure out any of the problems,

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<v Speaker 1>and so much of being an entrepreneur is about figuring

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<v Speaker 1>it out you never have the answers, and I think

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<v Speaker 1>if you have the answers, you're probably not moving fast enough.

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<v Speaker 2>But the board told you of.

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<v Speaker 3>I got a bit of a tell enough. Yeah, well,

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<v Speaker 3>I wouldn't say it telling off.

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<v Speaker 1>There were just some dismissive tones, like oh, you know,

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<v Speaker 1>it's like I was a genius at nine am, and

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<v Speaker 1>by at noon it was like, perhaps you're not best

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<v Speaker 1>suited for this role.

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<v Speaker 3>And I just completely dismissed that.

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<v Speaker 2>So how do you regroup in a.

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<v Speaker 3>Really tumultuous like way.

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<v Speaker 1>I did what I know to do, which is when

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<v Speaker 1>you don't know something, you ask somebody who does. And

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<v Speaker 1>so I started calling around. I tried to like information gather.

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<v Speaker 1>I was calling competitors, I was calling retailers. I was

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<v Speaker 1>like literally visiting factories and so in a way you

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<v Speaker 1>could literally get on the ground and say like how

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<v Speaker 1>can I change this?

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<v Speaker 3>How can you move this?

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<v Speaker 1>But the simple fact was the fabric wasn't available because

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<v Speaker 1>I hadn't had the foresight to get out in front

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<v Speaker 1>of the calendar and know what I was up against.

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<v Speaker 3>But a new brand is a new brand.

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<v Speaker 1>There was no data, there was no history, there was

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<v Speaker 1>nothing telling me that this was going to be that successful,

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<v Speaker 1>and so would I've done anything different? No, I don't think.

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<v Speaker 1>So what did you learn about yourself? Because a lot

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<v Speaker 1>of chief executives will say, look, it's only by learning,

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<v Speaker 1>and failing that, finally you have the pasture to say, like, look,

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<v Speaker 1>I got this, but you think I got this right

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<v Speaker 1>from the start?

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<v Speaker 3>I really did.

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<v Speaker 1>And perhaps I was naivete but I knew I'd figure

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<v Speaker 1>it out in my head. I just thought, this is

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<v Speaker 1>just another problem, and my life is a series of

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<v Speaker 1>problems as a leader and as somebody who starts companies

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<v Speaker 1>and builds things from scratch.

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<v Speaker 2>Did you tell the employees or did you celebrate with

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<v Speaker 2>them and figure it out about yourself?

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<v Speaker 3>Do you know? I had no choice?

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<v Speaker 1>The great thing about Good American It's the start, is

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<v Speaker 1>that I'd chosen that initial team really well. So I

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<v Speaker 1>had veterans in my business. The person and thank god,

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<v Speaker 1>she still works with me now but in a different company.

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<v Speaker 1>But the woman that was really in charge of products

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<v Speaker 1>had been in the denim space for twenty years, and

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<v Speaker 1>the guy that ran all design really was the you know,

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<v Speaker 1>like so ingratiated in the denim community in LA that

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<v Speaker 1>we were able to literally knock on doors and ask favors,

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<v Speaker 1>and so I thankfully surrounded myself with people who knew

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<v Speaker 1>better and could help me open doors.

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<v Speaker 2>You talk a lot about, you know, giving employees honest feedback.

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<v Speaker 2>Is that about radical honesty? How do you describe it?

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<v Speaker 1>It is radical honesty, but that's also so much about

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<v Speaker 1>who I am, and so I've always thought to myself,

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<v Speaker 1>I can just be honest with myself. I don't need

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<v Speaker 1>to walk around with some you know, guilt on my

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<v Speaker 1>shoulder and carrying stuff that doesn't serve me. So for me,

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<v Speaker 1>it's just about honesty, take the learning, move on.

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<v Speaker 2>What does that look like when you talk to employees?

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<v Speaker 2>It looks very straightforward.

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<v Speaker 3>Here's the thing.

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<v Speaker 1>I don't think anybody in my organizations ever wonder what

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<v Speaker 1>I'm thinking. Nobody's like, oh, I'm trying to figure out

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<v Speaker 1>how Emma's feeling. It's like, I am really firm and

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<v Speaker 1>really fair. I have very very very high expectations for

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<v Speaker 1>myself and for everybody around me.

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<v Speaker 3>I give very very clear feedback.

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<v Speaker 1>And my job as founder and as a CEO is

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<v Speaker 1>to have the vision right, but it's to communicate that

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<v Speaker 1>vision downwards. And so I'm in a constant conversation with

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<v Speaker 1>everyone around me. I think I'm super repetitive. I say

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<v Speaker 1>the same three things over and over and over again.

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<v Speaker 1>And everybody in the organization should be able to know

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<v Speaker 1>what our priorities are and know what we're doing. And

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<v Speaker 1>so I think I'm a little bit of a broken record.

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<v Speaker 1>But I think that there's an element of consistency that

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<v Speaker 1>comes with that.

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<v Speaker 3>And I'm bloody consistent.

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<v Speaker 2>And You've talked before about needing different people around you

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<v Speaker 2>to go from ten million to one hundred million to

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<v Speaker 2>five billion.

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<v Speaker 1>Oh don't you just it's not the same people. And

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<v Speaker 1>you know, I kind of raised myself in business having

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<v Speaker 1>an enterprise mentality.

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<v Speaker 3>I learned that very very on. I'm here to do

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<v Speaker 3>people favors.

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<v Speaker 1>Business is business, and I do what's best for the

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<v Speaker 1>company every single day, and often that is what's best

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<v Speaker 1>for the individual. Nobody wants to be kept in a

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<v Speaker 1>role that they're not best suited to, because that never

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<v Speaker 1>works out for the individual or for the organization. So

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<v Speaker 1>I've learned over time that what is good for the

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<v Speaker 1>company is ultimately good for everybody.

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<v Speaker 2>What is that ruthlessness?

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<v Speaker 3>I don't know that it's ruthlessness.

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<v Speaker 1>I think that it is just being able to delineate.

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<v Speaker 3>What is right at the time.

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<v Speaker 1>And you know, here's the thing I think, specifically as

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<v Speaker 1>a female leader, you're judged on you know, how empathetic

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<v Speaker 1>are you, And so I think the way that we

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<v Speaker 1>work and the reason that I think directness is always best.

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<v Speaker 1>We all know where we stand all the time. I'm

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<v Speaker 1>not waiting for an assessment moment or a six month

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<v Speaker 1>mark or some kind of like former of you. If

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<v Speaker 1>you're failing, you probably know you're failing because we've probably

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<v Speaker 1>spoken about it. It's not like a bolt out of

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<v Speaker 1>the blue.

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<v Speaker 2>So how do you hire or do you hire people

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<v Speaker 2>that you think can take the heat in the kitchen

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<v Speaker 2>or do you expect everyone to just take it well.

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<v Speaker 1>I hire differently for different stages of the business, but

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<v Speaker 1>I think in the beginning, you know, you want generalists,

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<v Speaker 1>you want people that are going to have a I'll

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<v Speaker 1>do that hand up mentality, whatever it is. I think

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<v Speaker 1>as business is mature, you're looking for more category and

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<v Speaker 1>subject and departmental expertise and typically hiring for an enormous

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<v Speaker 1>amount of experience. But for me, what I play so

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<v Speaker 1>much value on is flexibility. You have to be willing

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<v Speaker 1>to look and take your experience and do things a

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<v Speaker 1>little bit differently. So I'm always trying to hire for

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<v Speaker 1>people that are seriously experienced, but seriously flexible.

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<v Speaker 2>Is there a concern with loyalty or employees still loyal

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<v Speaker 2>if they feel that you can cut them off at

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<v Speaker 2>any point.

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<v Speaker 1>I mean, I know about cutting them off at any point,

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<v Speaker 1>And I think that loyalty is something that you earn.

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<v Speaker 1>You know, there's a trust in a business and it

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<v Speaker 1>really is about people learning to trust that what you

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<v Speaker 1>say is what you mean and is what happens, and

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<v Speaker 1>when you do that, you can be trusted regardless.

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<v Speaker 2>Do you think a lot about incentives.

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<v Speaker 1>Yeah, I mean I think that that is just the expectation,

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<v Speaker 1>Like incentives have to be built in for the best people,

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<v Speaker 1>and that happens at all levels of the organization. For

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<v Speaker 1>everybody has to understand how the incentives come to be right.

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<v Speaker 1>The company has to perform well in order for the

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<v Speaker 1>incentives to be created, but then for them to be

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<v Speaker 1>paid out and to make sense.

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<v Speaker 2>After the break, em Agreed reveals how she got her

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<v Speaker 2>foot in the door with the Kardashian family and the

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<v Speaker 2>strategic moves that made her the go to partner to

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<v Speaker 2>launch Good American you can't mention and agreed without the

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<v Speaker 2>Kardashians in a way, they were her biggest supporters, importedly

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<v Speaker 2>matriarch Chris Jenner first and pitched teaming up with Chloe

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<v Speaker 2>Kardashian for a Good American. But was there actually a moment,

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<v Speaker 2>a meeting of minds and how did she convince some

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<v Speaker 2>of the most famous people in the world to go

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<v Speaker 2>into business with her? Can you talk to me about

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<v Speaker 2>that pitch when you pitched Good American to the Kardashians.

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<v Speaker 1>There was never such a pitch idea, you know, specifically

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<v Speaker 1>with Good American. There was an idea that I had

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<v Speaker 1>and I really felt that the partnership would, you know,

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<v Speaker 1>make this thing just accelerate, But it never is, you

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<v Speaker 1>know how people kind of see it in the movies.

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<v Speaker 1>There was a relationship that existed and a moment in time.

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<v Speaker 1>And the best things and the best businesses always work

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<v Speaker 1>when what's happening in the culture chimes with whatever you're doing.

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<v Speaker 1>And I think at that moment, when you go back

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<v Speaker 1>nine years ago, the idea of body positivity and what

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<v Speaker 1>it meant to do real inclusivity and fashion just wasn't

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<v Speaker 1>what it was today. And so I think that whenever

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<v Speaker 1>you're starting something, it's like this melting pot and a

0:11:02.920 --> 0:11:05.600
<v Speaker 1>smagas board of small decisions and the right thing in

0:11:05.600 --> 0:11:07.480
<v Speaker 1>the culture and the right moment in time and you

0:11:07.559 --> 0:11:10.560
<v Speaker 1>being the right person, and some element of magic has

0:11:10.600 --> 0:11:13.200
<v Speaker 1>to happen. But there's never like this like bingo moment

0:11:13.200 --> 0:11:14.080
<v Speaker 1>where everyone goes.

0:11:14.000 --> 0:11:14.719
<v Speaker 3>Yeah, let's go.

0:11:14.880 --> 0:11:16.720
<v Speaker 1>Don't you have to I mean, you had to sell

0:11:16.720 --> 0:11:19.280
<v Speaker 1>your idea, right at some point, Yeah, but you had

0:11:19.280 --> 0:11:20.240
<v Speaker 1>to say, yes, we're.

0:11:20.080 --> 0:11:23.640
<v Speaker 3>Really need to sell an idea. That it's like that good.

0:11:23.880 --> 0:11:26.960
<v Speaker 1>You know, It's like there's an idea and then there

0:11:27.000 --> 0:11:29.360
<v Speaker 1>are people that decide to jump on board.

0:11:29.760 --> 0:11:31.040
<v Speaker 3>But you know again, I think it.

0:11:31.160 --> 0:11:33.800
<v Speaker 1>Like it feels more more like a fantasy to be

0:11:33.920 --> 0:11:36.320
<v Speaker 1>like there's this moment of sell and this moment of yes.

0:11:36.400 --> 0:11:40.199
<v Speaker 1>Because the best partnerships may happen over time and they

0:11:40.240 --> 0:11:44.120
<v Speaker 1>come together because everybody has something to bring to the table.

0:11:44.200 --> 0:11:46.400
<v Speaker 1>And I think that that was one of those magical moments.

0:11:46.480 --> 0:11:48.280
<v Speaker 2>A lot of people have ideas, but then they don't

0:11:48.320 --> 0:11:49.880
<v Speaker 2>really come to fruition.

0:11:49.960 --> 0:11:51.200
<v Speaker 3>I mean to get amazed.

0:11:51.440 --> 0:11:54.120
<v Speaker 1>They have things that they want to do in their head.

0:11:54.280 --> 0:11:56.920
<v Speaker 1>And an idea can live on a piece of paper

0:11:57.000 --> 0:11:59.400
<v Speaker 1>or on your desktop for the longest time, but you've

0:11:59.400 --> 0:12:02.080
<v Speaker 1>got to get out. The hardest thing is to just

0:12:02.200 --> 0:12:05.040
<v Speaker 1>get out of the gate. What's holding people back? And

0:12:05.080 --> 0:12:07.400
<v Speaker 1>I do see that a lot Actually people are either

0:12:07.520 --> 0:12:09.840
<v Speaker 1>too afraid or say they don't know where to start,

0:12:09.920 --> 0:12:12.600
<v Speaker 1>or they don't have the capital. I don't come from

0:12:12.679 --> 0:12:17.040
<v Speaker 1>a background where I had either the capital or the network,

0:12:17.360 --> 0:12:20.520
<v Speaker 1>or the educational background or any of those things. I

0:12:20.720 --> 0:12:23.600
<v Speaker 1>just tried a lot of stuff and eventually one of

0:12:23.640 --> 0:12:26.320
<v Speaker 1>those things happened to work out. And at some point

0:12:26.360 --> 0:12:28.400
<v Speaker 1>you've just got to take whatever it is that you

0:12:28.559 --> 0:12:31.520
<v Speaker 1>have and try and again. I think that we're in

0:12:31.640 --> 0:12:35.079
<v Speaker 1>such a time where there's this idea that everything has

0:12:35.160 --> 0:12:37.640
<v Speaker 1>to be like a billion dollar brand, everything has to

0:12:37.679 --> 0:12:38.440
<v Speaker 1>be a unicorn.

0:12:38.480 --> 0:12:41.680
<v Speaker 2>But you've managed to do everything at scale, right, So I.

0:12:41.679 --> 0:12:46.520
<v Speaker 3>Mean everything that you know about what's the failures. There's

0:12:46.559 --> 0:12:47.520
<v Speaker 3>a ton of failures.

0:12:47.559 --> 0:12:49.640
<v Speaker 1>There's a ton of things that I've done that didn't work.

0:12:49.679 --> 0:12:52.160
<v Speaker 1>And when I think about my early businesses, I'd opened

0:12:52.200 --> 0:12:56.559
<v Speaker 1>offices that didn't quite work out. I have grown companies

0:12:56.600 --> 0:12:59.560
<v Speaker 1>and then had to downsize them, and those things are

0:12:59.600 --> 0:13:03.560
<v Speaker 1>really right now, we only show the glossy side, the

0:13:03.640 --> 0:13:06.439
<v Speaker 1>amazing things, the great headlines, the stuff we want to

0:13:06.440 --> 0:13:07.439
<v Speaker 1>put on our Instagram.

0:13:07.480 --> 0:13:10.000
<v Speaker 3>And the reality is anyone.

0:13:09.679 --> 0:13:12.920
<v Speaker 1>Who is an entrepreneur that's done multiple things will have failed.

0:13:13.320 --> 0:13:16.360
<v Speaker 1>And you have to get comfortable with this idea of

0:13:16.440 --> 0:13:20.400
<v Speaker 1>not everything working out. It's not always that you did

0:13:20.440 --> 0:13:22.600
<v Speaker 1>something wrong so that this thing in this time, this

0:13:22.679 --> 0:13:25.840
<v Speaker 1>situation didn't work for a myriad of reasons. So long

0:13:25.880 --> 0:13:28.560
<v Speaker 1>as you figure out what are those reasons, and what

0:13:28.679 --> 0:13:30.200
<v Speaker 1>did I learn from it, and what will I do

0:13:30.240 --> 0:13:33.000
<v Speaker 1>different next time, then that has to be left behind.

0:13:33.120 --> 0:13:36.160
<v Speaker 1>And I think that if you look around in the culture,

0:13:36.240 --> 0:13:38.959
<v Speaker 1>that is way harder for women than it is for men,

0:13:39.120 --> 0:13:41.880
<v Speaker 1>because women are held to an entirely different standard when

0:13:41.920 --> 0:13:44.320
<v Speaker 1>they start things and they fail, And yet we have

0:13:44.480 --> 0:13:46.920
<v Speaker 1>men that fail over and over again and close it

0:13:47.000 --> 0:13:49.080
<v Speaker 1>down and go out and raise the next day and

0:13:49.120 --> 0:13:51.480
<v Speaker 1>nobody mentions anything about it.

0:13:51.520 --> 0:13:53.240
<v Speaker 2>So once you have a failure, do you do a

0:13:53.280 --> 0:13:54.760
<v Speaker 2>post mortim to see what work wrong?

0:13:54.800 --> 0:13:56.240
<v Speaker 3>Do you the whole to you?

0:13:56.440 --> 0:13:59.520
<v Speaker 1>I tell it just like spreadsheets, absolutely, and you really

0:13:59.600 --> 0:14:03.079
<v Speaker 1>have to understand well what you do right, because I

0:14:03.120 --> 0:14:06.640
<v Speaker 1>think it's easy to point to the market and conditions.

0:14:07.080 --> 0:14:09.880
<v Speaker 1>It's easy to look at all of the things that

0:14:09.880 --> 0:14:12.640
<v Speaker 1>were outside of your control, but often there's a pattern

0:14:12.679 --> 0:14:15.640
<v Speaker 1>in these things, like that you are a huge part of.

0:14:15.880 --> 0:14:17.720
<v Speaker 1>And so I really try to you know, and I

0:14:17.720 --> 0:14:19.440
<v Speaker 1>hate to go wooh woof. You kind of have to

0:14:19.480 --> 0:14:21.760
<v Speaker 1>go inside. You have to understand, like what is it

0:14:22.080 --> 0:14:25.120
<v Speaker 1>that I miss and what is it that I didn't see?

0:14:25.440 --> 0:14:28.120
<v Speaker 1>And how can I change that for the next thing.

0:14:30.720 --> 0:14:32.920
<v Speaker 2>When we come back. Emma Green sounds the alarm on

0:14:33.000 --> 0:14:36.080
<v Speaker 2>and pastor syndrome, how it can be stopped before it

0:14:36.240 --> 0:14:39.960
<v Speaker 2>even exists, and why she's determined to stop women from

0:14:40.000 --> 0:14:49.320
<v Speaker 2>holding themselves back before they've even begun. For a long time,

0:14:49.480 --> 0:14:53.160
<v Speaker 2>Emma Greed has been the brains behind growing other people's brands,

0:14:53.640 --> 0:14:56.240
<v Speaker 2>but over the last few years she's been making a

0:14:56.320 --> 0:14:59.640
<v Speaker 2>visible effort to be front and center, whether it's launching

0:14:59.680 --> 0:15:04.160
<v Speaker 2>upon cast, high profile TV appearances, or now her debut book,

0:15:04.280 --> 0:15:08.160
<v Speaker 2>Start with Yourself. This new chapter appears firmly focused on

0:15:08.200 --> 0:15:11.440
<v Speaker 2>building her own brand. But I want to know why

0:15:11.520 --> 0:15:15.960
<v Speaker 2>now and what next? So in the past, you used

0:15:16.000 --> 0:15:19.120
<v Speaker 2>to say you were a behind the scenes woman. Yeah,

0:15:19.240 --> 0:15:19.920
<v Speaker 2>what's changed?

0:15:20.320 --> 0:15:22.320
<v Speaker 1>You know? I still feel like a behind the scenes woman,

0:15:22.440 --> 0:15:25.520
<v Speaker 1>I still go into the upper of every single well,

0:15:25.640 --> 0:15:27.360
<v Speaker 1>you know, I'm like behind the scenes in front of

0:15:27.360 --> 0:15:27.760
<v Speaker 1>the camera.

0:15:28.120 --> 0:15:30.440
<v Speaker 3>I do a lot of things and wear a few hats.

0:15:30.600 --> 0:15:34.520
<v Speaker 1>I think what I've realized as I've become more successful

0:15:35.320 --> 0:15:38.480
<v Speaker 1>is that wherever I go, people ask me the same questions.

0:15:38.480 --> 0:15:40.680
<v Speaker 1>I always say, you know, how did you do this?

0:15:40.920 --> 0:15:44.120
<v Speaker 1>And I don't think people are that interested in me.

0:15:44.200 --> 0:15:46.160
<v Speaker 1>I think they want to understand how they can be

0:15:46.200 --> 0:15:49.760
<v Speaker 1>successful for themselves. I'm really trying to like lift the

0:15:49.840 --> 0:15:53.280
<v Speaker 1>lid and demystify what it means to have a successful

0:15:53.320 --> 0:15:56.320
<v Speaker 1>career and to start a business and to scale a business,

0:15:56.360 --> 0:15:58.680
<v Speaker 1>and what it means to sell or ipo a business,

0:15:58.920 --> 0:16:01.960
<v Speaker 1>and specifically through the lens of a woman, because I

0:16:02.040 --> 0:16:06.640
<v Speaker 1>believe that there is social conditioning that actually makes women

0:16:06.760 --> 0:16:11.000
<v Speaker 1>avoid the exact behaviors that lead to wealth, creation, that

0:16:11.120 --> 0:16:15.040
<v Speaker 1>lead to success, that lead to leadership and opportunity for us.

0:16:15.320 --> 0:16:18.640
<v Speaker 2>What do you think actually doesn't sort of female leaders

0:16:18.640 --> 0:16:20.000
<v Speaker 2>because it starts from a very young.

0:16:19.880 --> 0:16:22.200
<v Speaker 1>Age, how long of you have a lot of times

0:16:23.280 --> 0:16:26.200
<v Speaker 1>I need to get these girls like when they're ten, eleven, twelve,

0:16:26.320 --> 0:16:29.480
<v Speaker 1>you know, because a lot of it is what we carry.

0:16:29.640 --> 0:16:33.200
<v Speaker 1>I don't know that the idea of imposter syndrome even exist.

0:16:33.320 --> 0:16:38.400
<v Speaker 1>When we talk about male founders, male entrepreneurs, why would

0:16:38.400 --> 0:16:40.960
<v Speaker 1>we be talking about it so frequently for women.

0:16:41.040 --> 0:16:45.840
<v Speaker 2>Actually, I've heard me, yeah, I had it. Yes, really,

0:16:46.280 --> 0:16:48.320
<v Speaker 2>I've never heard one. And then they say look. I

0:16:48.320 --> 0:16:50.480
<v Speaker 2>looked around the room and I thought, actually, if they.

0:16:50.320 --> 0:16:52.160
<v Speaker 1>Can do it, I can do it. I can do it.

0:16:52.200 --> 0:16:54.760
<v Speaker 1>But the same sentence said by women carries a different way.

0:16:55.280 --> 0:16:58.680
<v Speaker 1>And I have seen, certainly in my own career, this

0:16:58.840 --> 0:17:01.840
<v Speaker 1>notion of imposter scene can be planted as a seed

0:17:02.200 --> 0:17:03.680
<v Speaker 1>even when it doesn't exist.

0:17:03.920 --> 0:17:05.040
<v Speaker 3>And that's what I want to stop.

0:17:05.080 --> 0:17:07.919
<v Speaker 1>I want to stop us stopping ourselves getting out of

0:17:07.920 --> 0:17:10.600
<v Speaker 1>the gates before we've even given ourselves a chance. Because

0:17:10.600 --> 0:17:13.800
<v Speaker 1>my experience is that women are excellent at making money

0:17:13.840 --> 0:17:18.000
<v Speaker 1>in the business, and they are excellent at just thinking

0:17:18.040 --> 0:17:20.920
<v Speaker 1>about things in a really unique way. And I hire

0:17:21.119 --> 0:17:24.320
<v Speaker 1>so many women that are brilliant, especially when they come

0:17:24.400 --> 0:17:28.800
<v Speaker 1>back into the workplace after having children, because their time

0:17:29.160 --> 0:17:31.359
<v Speaker 1>and the way they think about things and is so

0:17:31.440 --> 0:17:35.119
<v Speaker 1>much more precious that they get really really good at

0:17:35.880 --> 0:17:38.959
<v Speaker 1>don quickly. It's so much done, and they get it

0:17:39.000 --> 0:17:41.520
<v Speaker 1>done so quickly. With a different sense of urgency.

0:17:41.640 --> 0:17:43.280
<v Speaker 2>Do you see yourself as a retail model?

0:17:44.240 --> 0:17:45.080
<v Speaker 3>That's cong.

0:17:46.640 --> 0:17:49.280
<v Speaker 1>You know, you're trying to build the next Selvia Mage?

0:17:49.320 --> 0:17:52.880
<v Speaker 1>Does that feel good? I mean, that's such an interesting headline.

0:17:52.920 --> 0:17:58.719
<v Speaker 1>How flattering that. I think that's like Instagram headlines. Ah,

0:17:58.760 --> 0:17:59.880
<v Speaker 1>that's good, it's a good one.

0:18:00.960 --> 0:18:03.280
<v Speaker 2>But what do you want to what are you trying

0:18:03.280 --> 0:18:03.679
<v Speaker 2>to build?

0:18:03.920 --> 0:18:07.080
<v Speaker 1>What's really interesting is that what I set out to do,

0:18:07.640 --> 0:18:11.600
<v Speaker 1>I've kind of done. I wanted to create businesses that

0:18:11.680 --> 0:18:13.560
<v Speaker 1>I could be really proud of, and I wanted to

0:18:13.600 --> 0:18:17.160
<v Speaker 1>be part of businesses that I really enjoyed going in

0:18:17.240 --> 0:18:18.400
<v Speaker 1>and working in every day.

0:18:18.600 --> 0:18:20.359
<v Speaker 3>Like I wake up on a Monday and I'm like,

0:18:20.480 --> 0:18:20.960
<v Speaker 3>let's go.

0:18:21.400 --> 0:18:23.680
<v Speaker 1>And that for me is winning because where I grew

0:18:23.760 --> 0:18:26.000
<v Speaker 1>up and where I come from, people dreaded work. They

0:18:26.040 --> 0:18:29.000
<v Speaker 1>went to work to pay their bills. And that is

0:18:29.080 --> 0:18:30.840
<v Speaker 1>not what I do. I do it, and I do

0:18:30.920 --> 0:18:32.600
<v Speaker 1>it for a lot less. I mean, I'm glad it

0:18:32.600 --> 0:18:33.760
<v Speaker 1>comes with what it does.

0:18:33.840 --> 0:18:37.160
<v Speaker 3>But you see big, you dream big.

0:18:37.240 --> 0:18:39.080
<v Speaker 1>Yeah, I've always seen big and dream big, But I

0:18:39.119 --> 0:18:41.320
<v Speaker 1>think that, you know, there's a level of responsibility that

0:18:41.320 --> 0:18:44.080
<v Speaker 1>comes with that because I think that, you know, when

0:18:44.200 --> 0:18:48.200
<v Speaker 1>I look at the landscape, specifically for women, specifically for

0:18:48.280 --> 0:18:51.880
<v Speaker 1>women of color. I think that talent's fairly evenly distributed,

0:18:51.960 --> 0:18:55.640
<v Speaker 1>but opportunity isn't. And so when I look at the

0:18:55.680 --> 0:18:59.000
<v Speaker 1>ability that I have to create opportunity for other people,

0:18:59.160 --> 0:19:01.919
<v Speaker 1>that feels like a responsibility for me. Not in a

0:19:02.040 --> 0:19:05.280
<v Speaker 1>like super worthy way, but in a way where it's like, wow,

0:19:05.320 --> 0:19:07.320
<v Speaker 1>there's a lot of great stuff out there, and I've

0:19:07.359 --> 0:19:10.440
<v Speaker 1>done really well putting my money into other female founders.

0:19:10.520 --> 0:19:13.399
<v Speaker 1>So I actually think there's this whole part of what

0:19:13.480 --> 0:19:17.280
<v Speaker 1>I'm doing that is part lifting the lid, part giving opportunity,

0:19:17.600 --> 0:19:21.160
<v Speaker 1>part bringing you know, like a bunch of people into

0:19:21.200 --> 0:19:23.760
<v Speaker 1>a conversation and into the business climate that might not

0:19:23.840 --> 0:19:25.720
<v Speaker 1>otherwise be doing it, and really they should.

0:19:25.800 --> 0:19:28.280
<v Speaker 2>You seem very good at identifying, really.

0:19:28.000 --> 0:19:30.680
<v Speaker 1>Good at spotting things that what are you it is this?

0:19:30.720 --> 0:19:34.199
<v Speaker 1>I mean, that's a difficult talent righter And listen. I

0:19:34.200 --> 0:19:35.840
<v Speaker 1>think there's a part of me that says, well, of

0:19:35.840 --> 0:19:38.040
<v Speaker 1>course that sounds easy now because my deal flow is

0:19:38.080 --> 0:19:40.440
<v Speaker 1>so good, But I was good at it even when

0:19:40.440 --> 0:19:40.960
<v Speaker 1>it wasn't.

0:19:41.040 --> 0:19:43.400
<v Speaker 3>You know, I'm good at spotting opportunities.

0:19:43.560 --> 0:19:46.040
<v Speaker 1>I think I think like a customer, you know, I

0:19:46.080 --> 0:19:48.840
<v Speaker 1>am my own customer in so much of what I do.

0:19:48.960 --> 0:19:52.320
<v Speaker 1>I have a terrific sense of value on what something

0:19:52.440 --> 0:19:54.800
<v Speaker 1>is worth. If you buy a pair of genes from

0:19:54.840 --> 0:19:57.080
<v Speaker 1>me for a one hundred and forty nine bucks, they're

0:19:57.119 --> 0:19:59.760
<v Speaker 1>going to be worth like every one hundred and forty

0:19:59.800 --> 0:20:01.200
<v Speaker 1>nine dollars that you pay for them.

0:20:01.320 --> 0:20:04.080
<v Speaker 2>Is the customer of today radically different from the customer

0:20:04.080 --> 0:20:04.840
<v Speaker 2>of ten years ago.

0:20:05.040 --> 0:20:07.919
<v Speaker 1>Customers are so much more informed, and there are no

0:20:08.160 --> 0:20:11.440
<v Speaker 1>barriers to what you can get where you can get it,

0:20:11.640 --> 0:20:15.640
<v Speaker 1>and brands have more responsibility to their customers than ever before.

0:20:16.160 --> 0:20:18.920
<v Speaker 1>That's fine, that's healthy. You know, may the best brands win.

0:20:19.160 --> 0:20:20.280
<v Speaker 3>Is it more difficult?

0:20:20.520 --> 0:20:24.200
<v Speaker 2>It's just harder to sell because moving stuff.

0:20:23.960 --> 0:20:28.000
<v Speaker 3>Around and the media landscape is so much more fragmented. Yeah.

0:20:28.000 --> 0:20:30.520
<v Speaker 1>I think if you go back to when I started

0:20:30.520 --> 0:20:33.400
<v Speaker 1>Good American, you could find all of these crazy unlocks,

0:20:33.400 --> 0:20:36.040
<v Speaker 1>and that shifted into Instagram and shifted into TikTok, and

0:20:36.040 --> 0:20:38.679
<v Speaker 1>now it's totally fragmented, and we're all like struggling and

0:20:38.680 --> 0:20:40.679
<v Speaker 1>going like, why where's our customer coming from?

0:20:41.000 --> 0:20:43.720
<v Speaker 3>The ocial thing? Yes, somewhat social.

0:20:43.440 --> 0:20:45.679
<v Speaker 1>Media, but what channels in social media and where are

0:20:45.680 --> 0:20:47.840
<v Speaker 1>you spending and how does you know how does that

0:20:47.880 --> 0:20:50.800
<v Speaker 1>shift and change on a daily basis depending on the

0:20:50.880 --> 0:20:53.879
<v Speaker 1>platform and the vertical even within those channels. So I

0:20:53.880 --> 0:20:56.360
<v Speaker 1>think there's a lot to consider. The thing that I've

0:20:56.440 --> 0:20:58.640
<v Speaker 1>learned is that good products will always win. I don't

0:20:58.720 --> 0:21:00.480
<v Speaker 1>let that side of things keep me up at night.

0:21:00.480 --> 0:21:02.399
<v Speaker 1>What keeps me up at night is coming up with

0:21:02.480 --> 0:21:06.480
<v Speaker 1>a new innovation, constantly delighting and pleasing our customers, and

0:21:06.480 --> 0:21:08.280
<v Speaker 1>coming up with things that they don't even know that

0:21:08.280 --> 0:21:08.760
<v Speaker 1>they need.

0:21:08.920 --> 0:21:11.040
<v Speaker 2>Is there a brand that you admire more than others?

0:21:11.080 --> 0:21:13.560
<v Speaker 3>Oh, my goodness, there's so many brands that I admire.

0:21:13.760 --> 0:21:15.960
<v Speaker 1>Louis Vuitton, you know, I always look at that brand

0:21:15.960 --> 0:21:19.439
<v Speaker 1>because it's so hard to stay that hot all the time.

0:21:19.720 --> 0:21:21.800
<v Speaker 1>And you know, even when I think about a brand

0:21:21.880 --> 0:21:23.840
<v Speaker 1>like Chanelle, you know, it's like it's a brand that

0:21:23.920 --> 0:21:26.600
<v Speaker 1>I have always wanted since I was ten years old,

0:21:26.600 --> 0:21:28.640
<v Speaker 1>and I want it even more now. You know. I'm

0:21:28.680 --> 0:21:31.320
<v Speaker 1>like constantly texting to figure out when I can get

0:21:31.320 --> 0:21:33.600
<v Speaker 1>this latest collection, like when does it hit the store?

0:21:33.680 --> 0:21:36.520
<v Speaker 3>How do I not miss it? And I really admire.

0:21:36.119 --> 0:21:39.600
<v Speaker 1>Brands that have that type of stay in power coupled

0:21:39.600 --> 0:21:42.720
<v Speaker 1>with that type of heat that's a really really hard

0:21:42.760 --> 0:21:45.080
<v Speaker 1>thing to do. And of course I would say brands

0:21:45.080 --> 0:21:49.920
<v Speaker 1>in fashion, but I don't know enough about like other spaces.

0:21:50.000 --> 0:21:52.760
<v Speaker 1>I'm of course enthralled by what's happening in AI at

0:21:52.800 --> 0:21:54.840
<v Speaker 1>the moment, and I feel like I'm like everybody else.

0:21:54.840 --> 0:21:57.080
<v Speaker 1>I'm just trying to keep up and trying to make

0:21:57.080 --> 0:21:59.560
<v Speaker 1>sure I understand and trying to make sure that I'm

0:21:59.680 --> 0:22:01.520
<v Speaker 1>using everything at my disposal.

0:22:01.640 --> 0:22:02.840
<v Speaker 2>Do you think I'll change your business?

0:22:03.040 --> 0:22:07.480
<v Speaker 1>It is changing out business, Yeah, in terms of hiring

0:22:07.600 --> 0:22:12.119
<v Speaker 1>or understand. Mostly in terms of like how we're planning

0:22:12.160 --> 0:22:16.439
<v Speaker 1>the business. So when you think about inventory needs, customer data,

0:22:16.880 --> 0:22:19.760
<v Speaker 1>the way that AI is able to get into those

0:22:19.800 --> 0:22:23.080
<v Speaker 1>systems and read quicker than we've ever been able to.

0:22:23.359 --> 0:22:27.120
<v Speaker 1>I think what's really interesting is how how to think

0:22:27.119 --> 0:22:29.679
<v Speaker 1>about businesses in the age of AI. You know, the

0:22:29.720 --> 0:22:31.440
<v Speaker 1>way that I look at it is that you have

0:22:31.520 --> 0:22:37.600
<v Speaker 1>to safeguard everything that requires a human touch, creativity, innovation, design,

0:22:37.760 --> 0:22:40.919
<v Speaker 1>like all of those things should be done by people

0:22:40.960 --> 0:22:44.040
<v Speaker 1>that understand other people's needs, and the rest ought to

0:22:44.040 --> 0:22:44.480
<v Speaker 1>be AI.

0:22:46.320 --> 0:22:49.040
<v Speaker 2>Okay, I have a rabid fire. Are you ready born?

0:22:49.160 --> 0:22:49.480
<v Speaker 3>Ready?

0:22:50.720 --> 0:22:51.400
<v Speaker 2>Working from home?

0:22:51.440 --> 0:22:52.040
<v Speaker 3>Good or bad?

0:22:52.480 --> 0:22:56.680
<v Speaker 1>Working from home is career suicide and we only talk

0:22:56.760 --> 0:22:59.280
<v Speaker 1>about the upside of working from home, and here we go.

0:22:59.359 --> 0:23:01.240
<v Speaker 3>We know that people don't really want to hear this.

0:23:01.640 --> 0:23:05.240
<v Speaker 1>Think about what's happening in the world, declining birth rates,

0:23:05.359 --> 0:23:08.639
<v Speaker 1>declining marriage rates, and loneliness epidemic, and we think that

0:23:08.720 --> 0:23:10.960
<v Speaker 1>none of that is linked to the number of people

0:23:11.000 --> 0:23:15.760
<v Speaker 1>that don't see people because they're like doing zoom calls

0:23:15.800 --> 0:23:19.199
<v Speaker 1>from their living room. Like it's so crazy to not

0:23:19.440 --> 0:23:22.240
<v Speaker 1>make that correlation. The key to a long and happy

0:23:22.280 --> 0:23:24.920
<v Speaker 1>life is your close relationships.

0:23:24.960 --> 0:23:27.000
<v Speaker 2>Should the unpaid internship be brought back?

0:23:28.080 --> 0:23:30.760
<v Speaker 1>Listen, I did a lot of unpaid internships, and I

0:23:30.800 --> 0:23:33.520
<v Speaker 1>did it while being somebody that didn't have a lot

0:23:33.520 --> 0:23:35.520
<v Speaker 1>of money, and that was a real struggle for me.

0:23:35.720 --> 0:23:37.800
<v Speaker 1>It was a huge unlock for me, the ability to

0:23:37.840 --> 0:23:41.679
<v Speaker 1>go into an organization and get under the hood without

0:23:41.720 --> 0:23:44.919
<v Speaker 1>having any qualifications or right to really be there. I

0:23:44.960 --> 0:23:46.919
<v Speaker 1>think that there have to be certain protections on it,

0:23:47.080 --> 0:23:48.920
<v Speaker 1>but I'd like to like lift the lid because there's

0:23:48.920 --> 0:23:50.520
<v Speaker 1>so much like to be learned.

0:23:50.680 --> 0:23:52.200
<v Speaker 2>NBA Worth there are a waste of money.

0:23:53.080 --> 0:23:58.040
<v Speaker 1>Depends how much money you've got. It wasn't my power, Listen.

0:23:58.760 --> 0:24:02.440
<v Speaker 1>I am a mother of for and so the idea

0:24:02.560 --> 0:24:04.080
<v Speaker 1>that any of my kids are going to do an

0:24:04.119 --> 0:24:07.399
<v Speaker 1>NBA would be an absolute dream. But would I force

0:24:07.480 --> 0:24:10.480
<v Speaker 1>it on them. That's like an individual decision. And if

0:24:10.520 --> 0:24:12.520
<v Speaker 1>you can, then do, but if you can't, don't sweat it.

0:24:12.680 --> 0:24:15.040
<v Speaker 2>Emma, thank you so much, Thank you so much.

0:24:14.880 --> 0:24:18.320
<v Speaker 3>What a joy.

0:24:22.359 --> 0:24:24.840
<v Speaker 2>Thanks for listening to this episode of Leaders with me

0:24:25.000 --> 0:24:29.280
<v Speaker 2>Francin Laqua the podcast. If you like our show, please rate, review,

0:24:29.400 --> 0:24:31.800
<v Speaker 2>and subscribe, and if you want to watch the show,

0:24:31.960 --> 0:24:35.040
<v Speaker 2>please find us on YouTube. This episode was hosted by

0:24:35.040 --> 0:24:39.040
<v Speaker 2>me Francin Laqua. It was produced by Adalandi Dixon, Summersadi

0:24:39.160 --> 0:24:42.480
<v Speaker 2>and Moses and Am. Emmy Keen is the executive producer

0:24:42.640 --> 0:24:46.800
<v Speaker 2>of Bloomberg Talk Podcasts. Sound designed by Blake Maples and

0:24:46.880 --> 0:24:49.320
<v Speaker 2>Aaron Casper. Special thanks to Emma Greed.