1 00:00:00,400 --> 00:00:10,080 Speaker 1: It's another jubile phone frames on the twenties. It's a 2 00:00:10,080 --> 00:00:11,719 Speaker 1: great day at cable. 3 00:00:11,800 --> 00:00:14,800 Speaker 2: I was looking for our customer, Elena, who's had a 4 00:00:14,800 --> 00:00:16,160 Speaker 2: few issues with her WiFi. 5 00:00:16,200 --> 00:00:20,120 Speaker 1: Is this Elena, Yes, it's right. My name is Pete Eakins. 6 00:00:21,079 --> 00:00:23,160 Speaker 2: I see here that you have called us a few 7 00:00:23,160 --> 00:00:25,200 Speaker 2: times because there's an issue with the wee fi in 8 00:00:25,239 --> 00:00:25,680 Speaker 2: your area. 9 00:00:25,960 --> 00:00:27,240 Speaker 1: That's my funny way as a and Wi fi. 10 00:00:28,400 --> 00:00:30,640 Speaker 3: Oh yeah, yeah, well it's been a big issue. It's 11 00:00:30,640 --> 00:00:32,920 Speaker 3: been five days now and I work from home, so 12 00:00:32,960 --> 00:00:35,000 Speaker 3: it's extremely difficult for me to deal with this. 13 00:00:36,640 --> 00:00:39,920 Speaker 2: Okay, so yeah, looking at this, let me check the 14 00:00:39,920 --> 00:00:44,080 Speaker 2: problem here, and it looks like you're oh, oh, here's 15 00:00:44,120 --> 00:00:45,920 Speaker 2: the problem. Your WiFi is down. 16 00:00:48,159 --> 00:00:50,280 Speaker 3: Great, that's why I've called a few times. I'm very 17 00:00:50,360 --> 00:00:52,280 Speaker 3: much aware that it's down. It's a down, like I 18 00:00:52,360 --> 00:00:54,360 Speaker 3: met down just five days already. 19 00:00:54,520 --> 00:00:56,680 Speaker 2: Yeah, let me transfer over to a different apartment and 20 00:00:56,720 --> 00:00:57,840 Speaker 2: they will make sure you're good to go. 21 00:00:57,840 --> 00:00:58,880 Speaker 1: I'm so sorry about that. 22 00:01:00,160 --> 00:01:06,319 Speaker 3: Okay, you're transferreding you so you're transferring me already. 23 00:01:06,480 --> 00:01:11,600 Speaker 4: Hello, this is Trevor. Yes, Hello, Hi, yeah, Hi, this 24 00:01:11,640 --> 00:01:13,600 Speaker 4: is Trevor with Cable. 25 00:01:13,840 --> 00:01:14,800 Speaker 1: Who am I speaking with? 26 00:01:15,840 --> 00:01:16,000 Speaker 2: Uh? 27 00:01:16,080 --> 00:01:18,440 Speaker 5: Yeah, Trevor, I've already spoken to a few people. It's 28 00:01:18,520 --> 00:01:21,160 Speaker 5: been five days already, and my WiFi has been down, 29 00:01:21,319 --> 00:01:23,560 Speaker 5: and you guys keep you know, I don't know why 30 00:01:23,560 --> 00:01:26,160 Speaker 5: I got transferred to another person, but the WiFi has 31 00:01:26,160 --> 00:01:27,760 Speaker 5: been down for five days, and like I mentioned to 32 00:01:27,840 --> 00:01:30,160 Speaker 5: everybody that I've spoken to, I work from home. 33 00:01:30,400 --> 00:01:32,520 Speaker 3: Therefore it is very difficult for me to do my job. 34 00:01:32,560 --> 00:01:34,479 Speaker 3: If this WiFi iss you continue to. 35 00:01:34,440 --> 00:01:37,319 Speaker 4: Do five days, you could see that being a problem because, 36 00:01:37,400 --> 00:01:39,800 Speaker 4: like you know, when I'm home, I like to be 37 00:01:39,920 --> 00:01:41,160 Speaker 4: on the Wi Fi as well. 38 00:01:41,360 --> 00:01:43,319 Speaker 1: I do a lot of googling on different things. 39 00:01:43,360 --> 00:01:44,720 Speaker 4: Like the other day, I've spent a lot of time 40 00:01:44,760 --> 00:01:48,240 Speaker 4: learning about parakeets. There's some very interesting parakeet facts that 41 00:01:48,400 --> 00:01:49,240 Speaker 4: not a lot of people. 42 00:01:49,720 --> 00:01:52,240 Speaker 5: I really don't care about these parakeets right now, this 43 00:01:52,400 --> 00:01:53,559 Speaker 5: has been five days. 44 00:01:53,600 --> 00:01:56,919 Speaker 3: I have been several calls. My boss is already super pissed. 45 00:01:57,160 --> 00:01:58,160 Speaker 3: I need this fix. 46 00:01:58,320 --> 00:02:01,040 Speaker 5: This is like, it's an acceptable that you guys are 47 00:02:01,080 --> 00:02:05,000 Speaker 5: taking five days, you're transferring, you're talking about I need 48 00:02:05,040 --> 00:02:06,040 Speaker 5: you guys to fix. 49 00:02:05,880 --> 00:02:08,959 Speaker 4: This, Okay, so you can tell your upset. I'm gonna 50 00:02:08,960 --> 00:02:11,799 Speaker 4: transfer you onto a supervisor who can help you out. 51 00:02:12,360 --> 00:02:15,080 Speaker 4: This my third day, so I think a supervisor would be. 52 00:02:15,360 --> 00:02:26,360 Speaker 1: More Hello, Cable, this is Eddie. How can I help Eddie? 53 00:02:26,360 --> 00:02:28,560 Speaker 3: All right? This you're the fourth person that I speak 54 00:02:28,600 --> 00:02:30,080 Speaker 3: to today. 55 00:02:30,400 --> 00:02:33,000 Speaker 1: Sorry, Hello, Sorry about that? Like you can speak up 56 00:02:33,000 --> 00:02:33,519 Speaker 1: a little back. 57 00:02:35,120 --> 00:02:36,320 Speaker 3: I don't know how much do you want me. 58 00:02:36,360 --> 00:02:40,000 Speaker 2: I'm literally I'm a little old, so you know, like 59 00:02:40,160 --> 00:02:41,600 Speaker 2: if you can speak up, guess a little bit. 60 00:02:41,680 --> 00:02:45,760 Speaker 5: They all the Wi fi has been down for five days. 61 00:02:45,800 --> 00:02:47,840 Speaker 3: Somebody needs to fix this now. 62 00:02:48,160 --> 00:02:51,600 Speaker 1: Your wife. You're having problems with your wife? 63 00:02:53,720 --> 00:02:55,120 Speaker 3: Oh my god, are you kidding me? 64 00:02:55,360 --> 00:02:56,040 Speaker 5: It's a joke. 65 00:02:56,480 --> 00:02:59,000 Speaker 1: Yeah, it's please hold Oh. 66 00:02:58,880 --> 00:03:02,360 Speaker 3: My god, don't let me hold again. Somebody take my call. 67 00:03:03,520 --> 00:03:05,519 Speaker 3: You guys called me and you keep putting me on hold. 68 00:03:06,240 --> 00:03:08,240 Speaker 1: Okay, well this is dog. What's up? 69 00:03:09,880 --> 00:03:12,920 Speaker 5: I need somebody who is gonna give me confirmation that 70 00:03:13,000 --> 00:03:13,840 Speaker 5: my WiFi is going to. 71 00:03:13,840 --> 00:03:16,360 Speaker 1: Be back up within the next hour or I'm going 72 00:03:16,400 --> 00:03:17,560 Speaker 1: to lose my mind. 73 00:03:18,240 --> 00:03:21,880 Speaker 2: Okay, So I'm looking up for your phone number. Here 74 00:03:22,040 --> 00:03:25,639 Speaker 2: says Yay, with the account I can see. Okay, so 75 00:03:25,760 --> 00:03:28,400 Speaker 2: it seems like your Wi Fi has been down. 76 00:03:29,280 --> 00:03:29,880 Speaker 1: Is this a line up? 77 00:03:31,400 --> 00:03:33,880 Speaker 5: You're the fifth person to tell me that my WiFi 78 00:03:33,919 --> 00:03:36,160 Speaker 5: is down. I am very much aware that the WiFi 79 00:03:36,320 --> 00:03:38,320 Speaker 5: is down. Are you the person that's going to have 80 00:03:38,400 --> 00:03:40,800 Speaker 5: the solution? Or who do I need to speak with? 81 00:03:41,000 --> 00:03:41,800 Speaker 5: This is crazy. 82 00:03:42,280 --> 00:03:43,240 Speaker 3: It's been five days. 83 00:03:43,240 --> 00:03:43,920 Speaker 1: I worked them. 84 00:03:43,760 --> 00:03:46,680 Speaker 2: Home while I got you on the phone. Can I 85 00:03:46,840 --> 00:03:49,640 Speaker 2: interest you in our news supermach. 86 00:03:49,800 --> 00:03:51,560 Speaker 5: We're not going to try to upsell me right now, 87 00:03:51,600 --> 00:03:54,800 Speaker 5: absolutely not. You need to get this fixed right now. 88 00:03:54,840 --> 00:03:58,920 Speaker 5: It has been five days with our WiFi. That is insane. 89 00:03:59,400 --> 00:04:02,920 Speaker 5: Stop trying for me, Stop asking me things about parakeets, 90 00:04:03,000 --> 00:04:04,320 Speaker 5: Stop trying to upsell me. 91 00:04:04,600 --> 00:04:07,160 Speaker 2: Fix my What you're saying that you want to get 92 00:04:07,160 --> 00:04:10,000 Speaker 2: the automal channel so you can watch more parakeet content? 93 00:04:10,080 --> 00:04:10,800 Speaker 1: Is that what you're saying. 94 00:04:11,080 --> 00:04:12,400 Speaker 3: I don't want to talk to you anymore. You sound 95 00:04:12,400 --> 00:04:14,600 Speaker 3: like a I can't understand a word that's coming out 96 00:04:14,600 --> 00:04:16,520 Speaker 3: of your mouth. You're the fifth city that I talked 97 00:04:16,520 --> 00:04:19,320 Speaker 3: to today. All of you sounds so damn dumb. I'm 98 00:04:19,320 --> 00:04:21,280 Speaker 3: gonna go down there, talk to your boss, make sure 99 00:04:21,320 --> 00:04:23,839 Speaker 3: all of you get fired. I don't want this service anymore. 100 00:04:23,839 --> 00:04:25,200 Speaker 3: I don't want to talk to any of you. I 101 00:04:25,240 --> 00:04:26,120 Speaker 3: want all of you to end up. 102 00:04:26,520 --> 00:04:28,479 Speaker 1: No, I'm thinking, can I tell. 103 00:04:28,320 --> 00:04:32,119 Speaker 2: You it's a prank phone call. What this is actually 104 00:04:32,200 --> 00:04:34,800 Speaker 2: Jubil from the Jewbil Show and your husband Jason sets 105 00:04:34,800 --> 00:04:35,839 Speaker 2: you up. It's a phone prank. 106 00:04:36,800 --> 00:04:37,520 Speaker 1: Oh my god. 107 00:04:37,680 --> 00:04:40,360 Speaker 3: I can't stand him and I can't stand you. This 108 00:04:40,520 --> 00:04:41,280 Speaker 3: is ridiculate. 109 00:04:42,680 --> 00:04:44,599 Speaker 2: He said that you're having problems with your WiFi and 110 00:04:44,640 --> 00:04:46,080 Speaker 2: you heat it about it, and you wanted me to 111 00:04:46,120 --> 00:04:46,600 Speaker 2: mess with you. 112 00:04:47,400 --> 00:04:48,080 Speaker 1: Of course I am. 113 00:04:48,120 --> 00:04:48,880 Speaker 5: It's been funk. 114 00:04:49,160 --> 00:04:51,080 Speaker 3: Oh my god, that's crazy, not not a cute crank. 115 00:04:51,240 --> 00:04:52,680 Speaker 3: He's gonna get it when he gets home. It's just 116 00:04:52,680 --> 00:04:53,120 Speaker 3: so stupid. 117 00:04:53,160 --> 00:04:57,720 Speaker 1: I hate all of you, Oh my god. Wake up 118 00:04:57,760 --> 00:04:59,679 Speaker 1: every morning with double phone pranks