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Speaker 1: Today's Daily Highlight from Elvis Duran in the Morning Show.

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Speaker 2: Okay, I agree.

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Speaker 3: We've been talking about the NCL Innovation Lounge all morning,

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Speaker 3: and we've given you like bits and pieces of things

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Speaker 3: that we've witnessed. But keep in mind, you know, this

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Speaker 3: place is a top secret, locked down facility, and they're

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Speaker 3: not showing us.

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Speaker 4: Most of the stuff that is probably the coolest stuff.

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Speaker 3: But so we decided to invite the president of Norwegian

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Speaker 3: Cruise Line, David Harrari here.

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Speaker 4: He's stretching now.

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Speaker 1: He's stretching because he knows you're gonna come at him

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Speaker 1: with fifty cruises.

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Speaker 4: You're not no one, not Danielle. Oh sorry that Hi David.

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Speaker 5: I appreciate Danielle you coming to my defense this early

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Speaker 5: in the process.

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Speaker 2: Thank you very well.

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Speaker 4: The morning, Good morning is young.

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Speaker 2: It is a lot of time left, a lot of time.

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Speaker 4: Okay.

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Speaker 3: So, uh, the innovation lounge where we're sitting right now,

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Speaker 3: I can see bits and pieces of like like there's

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Speaker 3: couches over there that are being tested. Yes, they hire

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Speaker 3: little kindergarten kids to jump on them all day.

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Speaker 2: Yeah, how do you get that job?

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Speaker 5: You're actually that's your interview or interview to get you

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Speaker 5: to jump up down on the couches.

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Speaker 3: That's immediately after this gune people jump. But the Innovation

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Speaker 3: Lounge is about many things. Describe to everyone what it's

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Speaker 3: all about, what it truly means to you as the president, you.

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Speaker 2: Know, it's amazing.

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Speaker 5: One of the things I love about Norwegian Cruise Line

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Speaker 5: is innovation is in our DNA. We were the founders

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Speaker 5: of freestyle cruising. We're the first ones to have a

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Speaker 5: private island. But what does innovation mean. It doesn't just

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Speaker 5: mean bringing on the latest tech like we have in

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Speaker 5: our Galaxy pavilions.

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Speaker 2: Or bringing on new crazy and unique.

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Speaker 5: Experiences on the top of the ship like our racetrack,

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Speaker 5: or are soon to be a slide coaster, our Awkwad

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Speaker 5: slide coaster. It's about finding ways to do a little

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Speaker 5: bit more for our guests every chance we get, whether

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Speaker 5: it's our new eateries, whether it's the way we talk

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Speaker 5: to the guests, whether it's the way.

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Speaker 2: We make up the room.

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Speaker 5: The idea of being innovative, that's part of our DNA.

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Speaker 5: Throughout the organization, everyone understands it, everyone aspires to do that.

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Speaker 5: It's a great opportunity for us to give our guests

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Speaker 5: more every chance we get.

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Speaker 3: So we you know, we're laughing about couches, but it

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Speaker 3: is true. There's a room full of couches and it

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Speaker 3: looks like a showroom. We furn a showroom at a

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Speaker 3: furniture store. And there's this one couch. Can we talk

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Speaker 3: about the top secret couch?

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Speaker 2: You know that's one of the risks of bringing you guys.

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Speaker 3: Into I gave you the option. You could say, no,

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Speaker 3: right now, there's a top secret couch. We'll leave it

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Speaker 3: at that way to you.

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Speaker 4: Wait, they already tweeted it. Should I delete that?

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Speaker 1: He can say how important it is that they've tried

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Speaker 1: a certain amount before they find the perfect one, can't they?

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Speaker 5: That's why the only top secret stuff we left out

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Speaker 5: were the couches that the low risk stuff that you

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Speaker 5: guys would would talk about. Look, it's little things like

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Speaker 5: finding better accommodations for our guest. We have a couch.

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Speaker 5: It's a magical couch. It's a top secret couch that

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Speaker 5: we can convert into a bunk bed.

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Speaker 4: I've never heard even call the couch magical.

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Speaker 3: Okay, So, just from a civilian point of view, I

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Speaker 3: was looking at this. It's a beautiful couch right, and

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Speaker 3: David is like watch this.

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Speaker 4: I'm like, oh, I stand back. We don't know what's

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Speaker 4: going to happen with this couch.

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Speaker 3: He takes a few cushions off, it turns into this

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Speaker 3: posh bunk bed. I mean, this is like some little

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Speaker 3: cheap kids bunk bed. It's a bunk bed for adults

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Speaker 3: or kids whatever. So you could turn a stateroom into

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Speaker 3: a three person stateroom.

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Speaker 2: Or even a four person stateroom.

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Speaker 3: You can make it comfortable for absolutely, and they're all together,

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Speaker 3: and it gives people more options when they're booking their

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Speaker 3: crews experience.

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Speaker 5: Absolutely, And of course part of the testing is it

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Speaker 5: has to be safe, because the safety of our guests

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Speaker 5: and our crews are our own priority. But it also

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Speaker 5: has to be lightweight. It has to be aesthetically pleasing,

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Speaker 5: so we joke about it. But the idea of having

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Speaker 5: a testing room full of couches where many people within

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Speaker 5: the organization, not just me, not just uh, some of

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Speaker 5: the other folks Christian or Michael, anybody else has been

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Speaker 5: on the show. It's important for us as an organization

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Speaker 5: to take the best thinking of everyone in the room.

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Speaker 5: Everybody gets a voice. It's not just one or two

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Speaker 5: people who run this company. We are all proud members

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Speaker 5: of the NCL family. And that's why something as simple

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Speaker 5: as a couch really does enhance the guest experiences.

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Speaker 1: So how many did you try out?

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Speaker 2: There was a dozen different couches.

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Speaker 5: I have a question, yes, sir, Now do you need

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Speaker 5: somebody to sleep on that top bunk to test to

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Speaker 5: make sure that the structure is good and it's you know, safe.

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Speaker 2: I don't know if you're paying attention. That's what Gandi.

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Speaker 3: She's gonna jump on it, gonna hold on. You're you're

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Speaker 3: testing a bunk. But I'm not sleeping on the bottom

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Speaker 3: bunk till this thing is tested. And by the way,

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Speaker 3: and by the way, there are all these stools were

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Speaker 3: sitting on. We we tested all the stools out, David,

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Speaker 3: and we brought our least favorite.

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Speaker 4: And that's the one you're sitting.

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Speaker 2: I feel like I'm in the Dunce chair just waiting.

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Speaker 1: It has a handle, you using his hands.

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Speaker 3: These are the floor samples. But I mean, this one's

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Speaker 3: going to go back. This one's a rejeck. But you

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Speaker 3: got to read. That's the thing about innovation. Sometimes you

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Speaker 3: got to move past a bad.

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Speaker 4: Stool to move to a good one.

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Speaker 5: Elvis, This actually is a stool that we found another

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Speaker 5: cruise line was using and we just wanted.

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Speaker 2: To see how bad it was. So that's why it's

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Speaker 2: here right now. This is quality.

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Speaker 4: David just sold us another use catalizing. What I have

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Speaker 4: a question about about the process.

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Speaker 3: So from start to finish with something like that couch

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Speaker 3: that you guys aren't customizing, how long does that take?

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Speaker 2: Oh god, it's a great question.

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Speaker 5: It takes longer than you would think because when you

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Speaker 5: have a couch, you have to go out and do

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Speaker 5: an RFP. You have to meet with the manufacturers.

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Speaker 2: You have specific.

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Speaker 5: Designs, they gave you their first version, you have a

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Speaker 5: few of them come in, and then you go through

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Speaker 5: multiple rounds. You have a lot of different folks involved

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Speaker 5: in the testing. As I was saying that that will

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Speaker 5: take months.

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Speaker 1: Have you ever tested something out and you really wanted

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Speaker 1: it and you went back to the manufacturer and told

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Speaker 1: him how many you needed and they were like, uh,

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Speaker 1: we're not sure we can do that.

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Speaker 2: You know, it's funny.

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Speaker 5: We try to only work with folks who understand that

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Speaker 5: Norwegian Cruise Line we got nineteen ships, y'all, we carry

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Speaker 5: two and a half million people a year. They know

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Speaker 5: that we're not you know, we're not a small bed

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Speaker 5: and breakfast, So we try to we try to weed

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Speaker 5: that out early on in the process.

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Speaker 4: Keep something in mind.

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Speaker 3: And I want to talk about the typical day, your

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Speaker 3: typical day, because it's unlike any executive typical day in

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Speaker 3: the world. Probably, but as we speak, as we do

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Speaker 3: the show, they have at least fifty thousand people on

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Speaker 3: ships around the world right this very minute.

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Speaker 4: Wow, fifty thousand people.

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Speaker 3: And you know there's gonna be there's gonna be things

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Speaker 3: to do to help people find their way on these ships.

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Speaker 3: Or maybe there's there's just one customer on a ship

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Speaker 3: on the opposite side of the globe that needs special attention,

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Speaker 3: and you've got to make sure you have the people

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Speaker 3: working for you that's going to take care of that.

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Speaker 4: That's a lot of responsibility.

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Speaker 2: Yeah, the people who acquire the most high maintenance or

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Speaker 2: I think are all in this room right now.

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Speaker 1: Don't look around.

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Speaker 2: And the problem is we have an amazing team.

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Speaker 5: When we talk about our team, it's a combination of

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Speaker 5: our shore side and our crew.

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Speaker 2: Our crew is our secret weapon.

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Speaker 5: Our crew are what people interact are who are people

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Speaker 5: interact with?

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Speaker 2: They? Who they are? Who people remember?

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Speaker 5: Man, We're just people in an office coming up with

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Speaker 5: spreadsheets and PowerPoint presentations. Our crew are absolutely our secret weapon.

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Speaker 5: They are what really drives the success that we haven't

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Speaker 5: no agent.

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Speaker 3: We were talking earlier about how you know we really

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Speaker 3: basically came on board with Bliss as we became the

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Speaker 3: godparents of Bliss. And you know now since Bliss, you've

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Speaker 3: you've launched so many more beautiful ships and more to come,

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Speaker 3: including Aqua, and in less than a year. The thing

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Speaker 3: is is, while all these new ships are doing their thing,

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Speaker 3: the attention is also, I believe, on the older ships

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Speaker 3: as well, because you have to bring them all up

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Speaker 3: to speed to match up and be parallel with everything else.

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Speaker 5: It's new, right, It's a great point a priority for us.

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Speaker 5: You've got to take care of your stuff. I have

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Speaker 5: three kids, my kids, No, you got to take care

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Speaker 5: of your iPads, You got to take care of your

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Speaker 5: baseball gloves. If you don't provide maintenance for the stuff

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Speaker 5: that you have, you don't take care of what you have,

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Speaker 5: it's not going to work when you want it to work.

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Speaker 5: And it is amazing Our ship Operations team. They are

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Speaker 5: constantly maintaining our ships on a daily basis, and every

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Speaker 5: two to four years, depending on the edge of the ship,

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Speaker 5: ships go into dry dock. Dry dock is where you

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Speaker 5: have a very thorough technical process. You also update a

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Speaker 5: lot of your hotel operations, whether it's replacing carpets, updating signage,

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Speaker 5: bringing on new food concepts. Our ships are constantly being

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Speaker 5: taken care of by the best crew and the best

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Speaker 5: short side team in the industry. The idea of having

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Speaker 5: a beautiful asset and these ships are amazing, whether they're

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Speaker 5: two years old or ten years old. We don't know

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Speaker 5: who's getting on the ship tomorrow. It could be the

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Speaker 5: first time or it could be the fortieth time you

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Speaker 5: get on the ship. We want to make sure that

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Speaker 5: we give you more than what's expected, and we put

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Speaker 5: our best foot forward every opportunity we can. At nor Region,

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Speaker 5: Daniel turned fifty years old. It's time for dry dock.

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Speaker 1: It's I do have a couple of things that could

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Speaker 1: be tweaked.

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Speaker 3: Okay, did you help me out dry docking each other? Hey,

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Speaker 3: so I have a couple of phone calls. You know,

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Speaker 3: people like to call David Line eighteen right up the street, Hollywood, Florida,

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Speaker 3: finishing her first year as a fourth grade teacher.

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Speaker 4: Hello, Luna, welcome to the How are you feeling.

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Speaker 3: I am feeling very nervous.

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Speaker 4: You're feeling high? Well, of course tomorrow's part of four twenty. Jeez,

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Speaker 4: we're all getting ready. So, Luna, you're a little anxious.

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Speaker 4: Why are you a little anxious right now?

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Speaker 6: Because I'm talking to you me?

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Speaker 4: Really? Do you listen every day?

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Speaker 7: Yeah?

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Speaker 4: Now you know that.

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Speaker 3: You know that we we have NCL, and we talked

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Speaker 3: about NCL on our show all the time, right, and

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Speaker 3: so that's why we're down in Florida today to be

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Speaker 3: at the innovation noun.

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Speaker 4: Have you ever been on a Norwegian Cruise Line cruise?

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Speaker 8: I have not.

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Speaker 3: Oh well, there was a time I'd never been here.

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Speaker 3: There was a time I didn't even want go on

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Speaker 3: a cruise.

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Speaker 7: Yeah no, really, I heard all about it when you

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Speaker 7: were talking about it.

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Speaker 2: You're right.

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Speaker 3: I was like, I don't want to go on a cruise.

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Speaker 3: So I went on a cruise, and now I'm going

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Speaker 3: to take to the cruises. And there are so many

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Speaker 3: people listening right now that are like, I don't know cruises.

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Speaker 3: I don't know once we get you on one, it

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Speaker 3: changes everything.

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Speaker 8: But you you're gonna have to get me off of it.

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Speaker 8: So I have security on deck to get me off.

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Speaker 4: Well, I tell you what.

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Speaker 3: We don't have a cruise to give you yet, but

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Speaker 3: I want you to just hold on. We want to

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Speaker 3: Can we connect people with this phone system at times?

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Speaker 3: Because this phone system needs to go into dry dog? Okay, Gary,

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Speaker 3: can we connect line eighteen with line nineteen.

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Speaker 4: Sean from way up in Connecticut? Hello Sean.

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Speaker 3: Hello, So Sean is an elevator mechanic who got stuck

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Speaker 3: in an elevator last week. That never happens on Norwegian

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Speaker 3: Cruise line. Maybe there's a career for you in Norwegian. No,

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Speaker 3: but so be ask you, Sean, why do you think

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Speaker 3: you deserve.

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Speaker 2: A cruise well?

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Speaker 6: Being an elevator mechanic, working, getting up every day. It's

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Speaker 6: just one of those days where you know you have weeks.

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Speaker 6: Last week, like you said, I got stuck, actually got

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Speaker 6: stuck again this morning on another elevator. I just I

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Speaker 6: need I need some wind in my beard. I would

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Speaker 6: say hair, but I don't have any, So beard, it's

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Speaker 6: gonna be fine. I'm gonna get out of here.

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Speaker 3: Okay, you need to get out of here now, Luna.

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Speaker 3: Why do you deserve a cruise?

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Speaker 2: On Norwegian? Luna?

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Speaker 4: They're getting Luna back.

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Speaker 2: On the phone. Oh did the same thing?

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Speaker 3: Okay, Sean, is there something else we need to know

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Speaker 3: about you and your past?

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Speaker 6: Well? So I am a veteran. I actually kind service

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Speaker 6: tree nine to eleven. I was in the service during

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Speaker 6: nine to eleven and since then, I've gotten married. I'm

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Speaker 6: approaching my twenty year anniversary in about a year and

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Speaker 6: a half to two years. I'm my my eighteen year

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Speaker 6: anniversaries in two months. Wow, and we are two teenagers.

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Speaker 6: I just I want to get out of town. I

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Speaker 6: gotta get out of town.

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Speaker 3: So David, David has several soft spots in one of

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Speaker 3: them is the fact that, well, you're a veteran.

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Speaker 5: Yeah, you got me, man, Listen, you always do? You

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Speaker 5: bully me into stuff? Hey, Sean, how are you doing?

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Speaker 5: Which branch were you in?

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Speaker 4: Sir?

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Speaker 2: I was in the Air Force outstanding? And when did

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Speaker 2: you get out?

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Speaker 6: I got out in two thousand and seven.

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Speaker 5: Okay, So you know that Norwegian and this wasn't staged,

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Speaker 5: has a military appreciation program that we're very proud of.

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Speaker 5: It was designed for veterans by veterans, the small group

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Speaker 5: of us here at NCL that had previously served. We

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Speaker 5: wanted to do something that really outlined and highlighted how

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Speaker 5: we feel about veterans because as a public company, you

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Speaker 5: only get a couple opportunities to find your character, to

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Speaker 5: find what you stand for, and appreciation for our military

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Speaker 5: is clearly one of those points. So all right, man,

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Speaker 5: you're getting a free cruise. Oh yeah, I know I

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Speaker 5: was gonna go keep going, but just get a free cruise.

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Speaker 5: Wind in your beard on the way. Yeah, and Sean,

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Speaker 5: I heard you have an awesome hairstyle.

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Speaker 2: You have the same hairstyle I have that that played

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Speaker 2: a role in it too, Sir, congradulations Here you.

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Speaker 4: Go, and thank you for listening. Sean. It's an honor

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Speaker 4: to have you listening every single day.

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Speaker 3: And uh, enjoy your cruise and make sure you get

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Speaker 3: in touch with this when you get back, because we

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Speaker 3: want to hear about your experience.

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Speaker 6: Okay, oh, one hundred percent. I will absolutely call all right.

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Speaker 3: Now, hold on, Sean, let's go back to Luna.

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Speaker 4: Hold on, we have one cruise out well, hold on now, yes,

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Speaker 4: you're right, you only have one cruise. Let's find out

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Speaker 4: about Luna now.

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Speaker 3: Luna is finishing up her first year as a fourth

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Speaker 3: grade teacher ad and even though not a veteran that

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Speaker 3: I know of, she is in combat every day as

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Speaker 3: a fourth grade teacher.

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Speaker 1: Yeah, she needs a break.

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Speaker 4: Absolutely, Luna.

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Speaker 3: Uh, you know you you need to get away, and

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Speaker 3: you have a summer on the way, you have another

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Speaker 3: summer next year. I'm assuming that a cruise is exactly

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Speaker 3: what you need in your life.

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Speaker 7: I have not been on a cruise in over a year,

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Speaker 7: and I need to. I haven't been able to go out,

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Speaker 7: like outside of.

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Speaker 8: Florida in a long time because I just got my

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Speaker 8: master's for teaching in December, so I've just been back

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Speaker 8: to back working and I do put a lot of

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Speaker 8: effort in what I teach to saw my breaks. I'm

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Speaker 8: usually during the spring break, I was here twice, like

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Speaker 8: two days of that week, so I can get work

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Speaker 8: done and get everything ready. So when we came back

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Speaker 8: from break, it's just difficult for me to pull away.

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Speaker 6: Right.

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Speaker 3: It's a lot of work being a teacher, especially. I

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Speaker 3: mean they I'll give you credit, they do off subjects.

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Speaker 3: Why they way way way way over pay teachers we

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Speaker 3: all know that. Oh yeah, yeah, well we only had

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Speaker 3: one cruise, David.

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Speaker 2: You've got a couple of pockets over there.

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Speaker 4: It's been nice meeting your Luna.

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Speaker 5: So, Luna, you're a fourth grade teacher. My beautiful wife,

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Speaker 5: Patty was a second grade teacher and coincidentally, again not stage,

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Speaker 5: we have a Can we.

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Speaker 2: Break some news here?

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Speaker 6: Yeah?

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Speaker 5: Sure, we're gonna be rolling out a pretty awesome teacher

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Speaker 5: appreciation program.

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Speaker 4: That's how you were.

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Speaker 5: Having so so so, Luna, about that teacher appreciation program.

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Speaker 5: When you get back from your free cruise, you can

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Speaker 5: tell all the other teachers about the teacher appreciation program.

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Speaker 2: How many other people are you gonna call it?

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Speaker 8: What I'm getting on Instagram?

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Speaker 3: I got all day, Luna. Congratulations again with you as

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Speaker 3: well as Sean. It's an honor to have you listening

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Speaker 3: every day and on the front lines out there teaching

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Speaker 3: our future leaders. And thank you for listening. You enjoy

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Speaker 3: your cruise, and when you get back, we need to

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Speaker 3: hear a full report.

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Speaker 8: You promise, yes, absolutely, I'm tagging all of you on Instagram.

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Speaker 3: You tag on Instagram, David, also, look at you, Look

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Speaker 3: at you accomplished today?

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Speaker 4: You got it?

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Speaker 3: Thank you so much. Hold on one second. Yeah, what

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Speaker 3: other organizations should we ye? Old radio hosts, current radio.

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Speaker 3: That's a good one.

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Speaker 2: You're good.

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Speaker 3: Hey, your typical day is waking up, working out and

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Speaker 3: then sitting on couches, taking co sponsors to lunch, and

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Speaker 3: then putting a radio host in dry dock like Danielle.

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Speaker 4: Yeah, I mean, do you love what you do?

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Speaker 5: I do love what I do because I love the

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Speaker 5: people that I work with. We have an amazing team

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Speaker 5: here at Norwegian Cruise Line. I know it sounds a

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Speaker 5: little bit like a commercial. It's not if you wake

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Speaker 5: up excited to come to work. It's mostly or often

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Speaker 5: because you know you have the best team. And I

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Speaker 5: know that I have the best team in the industry region.

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Speaker 2: And there you go.

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Speaker 3: People love to send us text every day saying they

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Speaker 3: love listening because they hear their family every day. And

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Speaker 3: that's why we we we gravitate toward everyone in Norwegian

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Speaker 3: because it is a family. People are driving to work

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Speaker 3: right now, going too a job where they're like a crud.

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Speaker 3: I have to go into that place again. You know what,

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Speaker 3: You owe it to yourself if you can, if you

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Speaker 3: can find your path, find a family, you can work

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Speaker 3: with and go do it because it changes your life forever.

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Speaker 3: And so you're hearing proof right now. And David, thank

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Speaker 3: you for coming on today.

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Speaker 2: Thank you always a pleasure to be here. Please don't

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Speaker 2: steal everything.

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Speaker 4: We're just stole two cruises. I think that's how.

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Speaker 3: Yeah, David Area, the president of NCL, we're back after

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Speaker 3: this