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Speaker 1: Wouldn't it be great if returning your laptop to the

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Speaker 1: electronics store went super smooth and easy, with no awkward

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Speaker 1: conversation at all.

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Speaker 2: What are you say? Yeah, that sounds boring, Jess.

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Speaker 1: That'd be great, But that wouldn't make a very funny

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Speaker 1: prank for our show, because today we reach out to

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Speaker 1: a guy who's just trying to return his MacBook. He

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Speaker 1: has emailed customer service with no response, and now he's

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Speaker 1: going to get one that's twice as nice and ten

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Speaker 1: times as annoying. In your phone tap right now another.

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Speaker 2: Hello? Hi? Is this Sam? Yeah?

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Speaker 1: Is this Sam Loses?

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Speaker 2: Hi? I'm calling from by customer Service. We got your

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Speaker 2: email request saying you wanted to return your MacBook.

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Speaker 1: Yeah, thank you? Yeah, No, I really appreciate again back.

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Speaker 1: It's been Honestly, it's really hard getting one on the

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Speaker 1: phone to deal with this.

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Speaker 2: You're in for a treat. Yeah, I can definitely help you.

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Speaker 2: I just need to pull up your information really quick, wit.

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Speaker 2: Can you please hold? Okay?

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Speaker 3: Yeah?

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Speaker 2: And before I do that, I do need to tell

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Speaker 2: you about a new company mandate wanting to personalize the

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Speaker 2: customer experience more. What Yeah, we have a live hold

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Speaker 2: music performer Taylor just for you. What is that you're

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Speaker 2: gonna hear? You're in for quite the experience. Okay, so

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Speaker 2: please hold.

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Speaker 3: I got a feeling.

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Speaker 1: Returns gonna go smoothly.

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Speaker 3: What Sam's gonna get a refund to?

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Speaker 2: What is it?

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Speaker 1: It's not It's gonna be good.

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Speaker 2: Good Sam, I don't want to hold. I don't want

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Speaker 2: to return. Okay, you can't stop Wow, you can stop singing. Sorry,

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Speaker 2: Sorry about that, Sam?

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Speaker 3: What was that I didn't want?

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Speaker 2: I didn't ask for that, nobody did. Uh Corporates new

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Speaker 2: idea on how to personalize the experience for our customer.

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Speaker 1: Well that was horrible.

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Speaker 2: Luckily, this is in beta testing right now, so they're

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Speaker 2: just trying it out.

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Speaker 1: I A it goes permanent. Okay, this is the best

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Speaker 1: job ever.

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Speaker 2: Okay.

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Speaker 1: Can we get to my computer please, Sam.

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Speaker 2: Do you have a pen? Yeah? I have a pen. Perfect.

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Speaker 2: So in order for me to process the retort of

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Speaker 2: your mac book, I wrote down your customer number and

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Speaker 2: oh my god, I wrote down your customer number and

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Speaker 2: I left it in the other room.

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Speaker 3: No, no, no, don't go to the other room.

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Speaker 1: I know what's going to happen, don't.

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Speaker 2: I'm so sorry. I'm so sorry, but I do need

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Speaker 2: to put you on hold again. No, you don't need

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Speaker 2: to put me on hold. You actually don't.

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Speaker 3: Please hold return up the Mac returning a mag Sam

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Speaker 3: is doing it? Returning I'm mag can we I think

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Speaker 3: it's called went well?

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Speaker 2: Lot me or when they set that up MacBook work.

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Speaker 3: Under they.

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Speaker 2: Stop saying, Sorry, what the hell is going on?

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Speaker 1: Hi?

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Speaker 2: I'm back.

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Speaker 1: Yeah, it's really weird and it's really annoying, and I

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Speaker 1: don't need music.

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Speaker 2: I mentioned that to corporate, but it's the company's call

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Speaker 2: on that one.

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Speaker 3: Okay, Well, I just want to return my computer.

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Speaker 2: Oh, I know we're working on it. Listen, I am

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Speaker 2: here all day with this whole guy, so I'm not

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Speaker 2: I'm not gonna sit here all day. I'm sorry.

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Speaker 3: I'm sorry that you have to do with that, but

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Speaker 3: like you're making me deal with it.

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Speaker 2: Too, I definitely don't want to again. Come on, Oh,

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Speaker 2: so why do we need two people on the line.

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Speaker 3: I don't understand.

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Speaker 2: I thought you were helping me. I mean, the thing is,

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Speaker 2: I can't sing. You can't audition for the whole music

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Speaker 2: as well, Just so that I didn't have to do

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Speaker 2: both of these things, I think I can't sing at all.

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Speaker 3: He's terrible. Hey, I'm here.

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Speaker 2: I know you. Look, I don't understand who you are

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Speaker 2: while you're involved in it.

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Speaker 1: Well, if you think you can do better than just

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Speaker 1: sing to me, then I just want to return my

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Speaker 1: freaking mac book. Can we just get to that, please?

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Speaker 3: Yes, And we understand that your friend Steven understands that.

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Speaker 3: And unfortunately we can't help you with that because we're

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Speaker 3: actually a radio show called Brook and Jeffrey in the Morning.

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Speaker 1: Revealed that.

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Speaker 3: We revealed.

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Speaker 1: Yeah, well I thought you wanted.

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Speaker 2: This is actually broke from Brook and Jeffrey in the Morning,

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Speaker 2: and that's Jose singing what's up?

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Speaker 3: Sam? I really thought that was a thing like why,

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Speaker 3: I don't know why?

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Speaker 2: Why that? I'm so sorry.

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Speaker 1: Your friend Stephen wrote us and said.

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Speaker 3: That you're really frustrated that you couldn't get any people

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Speaker 3: on the phone to deal with her return.

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Speaker 2: So we thought, if you can't get one, why not

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Speaker 2: to Hey, great, thanks a lot. Well, I do think

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Speaker 2: you owe Jose an apology because you actually did hurt

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Speaker 2: his feelings about that singing thing.

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Speaker 3: A beautiful voice.

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Speaker 2: Any requests no, please? No?

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Speaker 1: Oh no, what a coincidence?

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Speaker 2: Wake up every morning? With punk taps. Weekday mornings on

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Speaker 2: the twenties Brooke and Jeffrey in the morning,