1 00:00:04,920 --> 00:00:08,039 Speaker 1: That sound you hear is me walking through the empty 2 00:00:08,039 --> 00:00:11,800 Speaker 1: Car Doctor studio. Hi, I'm Tom Ray, Ron's chief engineer, 3 00:00:11,880 --> 00:00:14,440 Speaker 1: and well, we were going to do a live show today, 4 00:00:14,520 --> 00:00:18,040 Speaker 1: being Christmas Eve, but Tony decided he would rather go 5 00:00:18,200 --> 00:00:22,040 Speaker 1: roast chestnuts someplace. And it's kind of difficult down in Brooklyn, 6 00:00:22,120 --> 00:00:25,520 Speaker 1: but hey, you know whatever floats your boat. Um. So 7 00:00:25,600 --> 00:00:28,760 Speaker 1: I showed up at the studio and Ron's wife told 8 00:00:28,760 --> 00:00:31,000 Speaker 1: me that he's not going to be here. The last 9 00:00:31,000 --> 00:00:33,239 Speaker 1: time she saw him he was wearing an elf outfit, 10 00:00:33,680 --> 00:00:36,519 Speaker 1: strapping a large inflatable snowman to the back of his 11 00:00:36,560 --> 00:00:38,880 Speaker 1: truck and said he was heading to the North Pole 12 00:00:38,920 --> 00:00:43,120 Speaker 1: to help Santa with the trip tonight. I don't get it. 13 00:00:43,280 --> 00:00:45,800 Speaker 1: I I don't know how to reach him. He's not 14 00:00:45,840 --> 00:00:48,960 Speaker 1: answering his cell phone. So we need to give you 15 00:00:49,000 --> 00:00:52,200 Speaker 1: a show. So what I've done is I've reached into 16 00:00:52,200 --> 00:00:54,800 Speaker 1: the archives and I've pulled out a couple of hours 17 00:00:55,240 --> 00:00:59,400 Speaker 1: of our previous Christmas shows. And this is the best 18 00:00:59,440 --> 00:01:02,120 Speaker 1: of the car Doctor Ron Andanian. It will make the 19 00:01:02,160 --> 00:01:04,880 Speaker 1: steering wheel shake, it will make the car shake, and 20 00:01:04,959 --> 00:01:08,039 Speaker 1: the majority of time it's due to the break rotors. 21 00:01:08,080 --> 00:01:10,839 Speaker 1: The rotors themselves the expression is the rotors are warped. 22 00:01:11,200 --> 00:01:15,400 Speaker 1: The industry term is the rotors have excessive runout fgeal 23 00:01:17,760 --> 00:01:21,200 Speaker 1: the car Doctor, is it typical to start having some 24 00:01:21,319 --> 00:01:24,880 Speaker 1: type of transmission problem with this truck? Has that closed 25 00:01:25,160 --> 00:01:28,640 Speaker 1: field system? Yeah, I'm very familiar with this system. Patrick. 26 00:01:28,760 --> 00:01:30,920 Speaker 1: This is the vehicle that there's no dipstick because it 27 00:01:31,040 --> 00:01:33,320 Speaker 1: lasts forever until it blows up one or the other. 28 00:01:33,520 --> 00:01:36,440 Speaker 1: Welcome to the radio home of Ron and Anian the 29 00:01:36,480 --> 00:01:40,920 Speaker 1: Car Doctor, since this is where car owners the world 30 00:01:40,959 --> 00:01:45,520 Speaker 1: overturned to for their definitive opinion on automotive repair. If 31 00:01:45,520 --> 00:01:48,240 Speaker 1: your mechanics giving you a busy signal, pick up the 32 00:01:48,280 --> 00:01:51,920 Speaker 1: phone and call in the garage orders are open, But 33 00:01:52,000 --> 00:01:54,080 Speaker 1: I am here to take your calls at eight five 34 00:01:54,160 --> 00:01:57,960 Speaker 1: five five six. But if he helped, what's your favorite color? 35 00:01:58,120 --> 00:02:00,720 Speaker 1: And now that's the way to spread Is this? Cheers, 36 00:02:00,760 --> 00:02:06,360 Speaker 1: singing loud for all to hear. He running watch out. 37 00:02:06,920 --> 00:02:11,359 Speaker 1: You better not cry not about I'm telling you why 38 00:02:12,400 --> 00:02:20,000 Speaker 1: saying a clause is coming to Chell. He's making a list, 39 00:02:20,560 --> 00:02:26,639 Speaker 1: checking it twice. He's trying to find out who's not Sabbath. 40 00:02:27,080 --> 00:02:35,600 Speaker 1: Is this coming? He sees you when you're sleeping he 41 00:02:35,680 --> 00:02:41,760 Speaker 1: knows when you're hey, is your oxygen sensor getting hot enough? 42 00:02:41,800 --> 00:02:43,480 Speaker 1: I hope so that I seeing a slake and fly 43 00:02:43,600 --> 00:02:45,760 Speaker 1: Hello and welcome running in the Car Doctor here calling 44 00:02:45,760 --> 00:02:47,680 Speaker 1: now on the Car Doctor hotline at eight five five 45 00:02:47,760 --> 00:02:50,760 Speaker 1: five six oho zero. That numbers told free to call 46 00:02:50,800 --> 00:02:53,399 Speaker 1: into the Car Doctor Studio eight five five five six 47 00:02:54,160 --> 00:02:57,359 Speaker 1: zero zero, and remember it's seven any time day or night. 48 00:02:57,560 --> 00:02:59,400 Speaker 1: If you call in this radio show is not on 49 00:02:59,440 --> 00:03:01,400 Speaker 1: the air, you can leave a message and fast Harry, 50 00:03:01,560 --> 00:03:03,920 Speaker 1: Fast Harry dot com. We'll call you back. The Car 51 00:03:04,000 --> 00:03:07,040 Speaker 1: Doctor's website is car Doctor show dot com. Remember if 52 00:03:07,040 --> 00:03:09,080 Speaker 1: you're looking for an affiliate list of the Car Doctor. 53 00:03:09,120 --> 00:03:10,200 Speaker 1: If you don't have one in your neck of the 54 00:03:10,200 --> 00:03:12,000 Speaker 1: woods and you want to find out how or where 55 00:03:12,080 --> 00:03:13,920 Speaker 1: you can listen to the Car Doctor, you can access 56 00:03:14,160 --> 00:03:16,480 Speaker 1: either Car Doctor Show dot com and wander over to 57 00:03:16,480 --> 00:03:18,600 Speaker 1: the left side of the screen. You'll see tune in 58 00:03:18,680 --> 00:03:21,119 Speaker 1: dot com. And don't forget to visit us on Facebook. 59 00:03:21,120 --> 00:03:24,919 Speaker 1: Two Ronaninny in the Car Doctor. Oh two. Sensors I've 60 00:03:24,919 --> 00:03:28,040 Speaker 1: said this for years are like the Rodney Danger field 61 00:03:28,040 --> 00:03:32,520 Speaker 1: of auto repair. They get little respect. Imagine that if 62 00:03:32,520 --> 00:03:35,800 Speaker 1: you're an oxygen sensor to work, You've got to shove 63 00:03:35,840 --> 00:03:38,120 Speaker 1: your head into a metal pipe. You've got to be 64 00:03:38,200 --> 00:03:41,480 Speaker 1: asked to work at extreme exhaust temperatures in some cases 65 00:03:41,480 --> 00:03:44,240 Speaker 1: six degrees are higher. And you've got to be asked 66 00:03:44,320 --> 00:03:46,800 Speaker 1: to get out of bed anytime, day or night, all 67 00:03:46,880 --> 00:03:49,440 Speaker 1: types of weather, hot, cold, or any point in between. 68 00:03:50,120 --> 00:03:53,200 Speaker 1: It's a tough job even for an even for a sensor. 69 00:03:54,320 --> 00:03:57,120 Speaker 1: But what happens when that sensor doesn't get hot? What 70 00:03:57,280 --> 00:04:03,320 Speaker 1: happens when that sensor doesn't come online? Cheep Cherokee Coumentorioto Motive. 71 00:04:03,320 --> 00:04:07,240 Speaker 1: This past week, check engine light was on, multiple parts replaced. 72 00:04:07,240 --> 00:04:09,040 Speaker 1: The customer had been trying to fix it on his 73 00:04:09,080 --> 00:04:11,560 Speaker 1: own save a couple of bucks. Some other repair shops 74 00:04:11,560 --> 00:04:14,600 Speaker 1: had gotten involved in it, and it still had the 75 00:04:14,760 --> 00:04:19,440 Speaker 1: same basic problems. Multiple codes for a two censors front 76 00:04:19,440 --> 00:04:22,479 Speaker 1: and rear, and the codes ranged everything from P zero 77 00:04:22,520 --> 00:04:25,280 Speaker 1: one thirty two, P zero one thirty five, P zero 78 00:04:25,320 --> 00:04:31,240 Speaker 1: one eight shorted, no activity, lack of response, insufficient information received, 79 00:04:31,480 --> 00:04:35,040 Speaker 1: and so on. Both sensors were new, the customer had 80 00:04:35,080 --> 00:04:37,520 Speaker 1: replaced them, and he had had a shop do the 81 00:04:37,520 --> 00:04:39,800 Speaker 1: one front one because he explained to me that when 82 00:04:39,800 --> 00:04:43,039 Speaker 1: it came out it was seized, and it required a 83 00:04:43,080 --> 00:04:44,840 Speaker 1: little bit of heat to wake it up and get 84 00:04:44,839 --> 00:04:46,200 Speaker 1: it out. As if you know, two center doesn't run. 85 00:04:46,240 --> 00:04:47,880 Speaker 1: I don't know if anyway, but they had to re 86 00:04:47,920 --> 00:04:50,799 Speaker 1: tap it and thread it and make that work. And 87 00:04:51,120 --> 00:04:54,719 Speaker 1: even so after that clearing the codes, within a couple 88 00:04:54,720 --> 00:04:57,000 Speaker 1: of minutes, that check engine light would come right back 89 00:04:57,040 --> 00:05:01,480 Speaker 1: on again. When I attacked it and I began the diagnosis, 90 00:05:02,160 --> 00:05:05,960 Speaker 1: I noticed that there was no real O two centsor activity. 91 00:05:06,080 --> 00:05:09,520 Speaker 1: They were both stuck at one vault. They were both 92 00:05:09,839 --> 00:05:12,680 Speaker 1: right there, staring me in the face, one point oh 93 00:05:12,680 --> 00:05:17,080 Speaker 1: one vault. No variation, no no change up and down, 94 00:05:17,160 --> 00:05:20,040 Speaker 1: just stuck at a vault. The vehicle never went into 95 00:05:20,120 --> 00:05:23,680 Speaker 1: closed loop, meaning that the onboard computer never saw two 96 00:05:23,680 --> 00:05:26,520 Speaker 1: censor activity in a sufficient amount, and even though it 97 00:05:26,560 --> 00:05:29,480 Speaker 1: had engine temperature, it never saw a change in O twos. 98 00:05:29,480 --> 00:05:31,880 Speaker 1: It kept running its fixed program to try and keep 99 00:05:31,920 --> 00:05:38,680 Speaker 1: the vehicle on course. I unplugged one harness, and the 100 00:05:38,760 --> 00:05:41,120 Speaker 1: voltage at the O two as per the scan tools 101 00:05:41,120 --> 00:05:44,040 Speaker 1: stayed the same. I unplugged the other, and it made 102 00:05:44,120 --> 00:05:46,000 Speaker 1: no difference. They both still read one vault on the 103 00:05:46,000 --> 00:05:47,680 Speaker 1: scan tool. And I sat there and I thought about 104 00:05:47,680 --> 00:05:49,640 Speaker 1: it for a minute, and I said, how can I 105 00:05:49,640 --> 00:05:52,000 Speaker 1: have one vault if they're both unplugged? And then I realized, 106 00:05:52,000 --> 00:05:54,279 Speaker 1: I'm looking at a bias voltage, which is an underlying 107 00:05:54,360 --> 00:05:56,680 Speaker 1: voltage in a circuit. I don't know two cents or 108 00:05:56,720 --> 00:05:59,440 Speaker 1: on some older vehicles, that's there, whether or not we 109 00:05:59,480 --> 00:06:01,080 Speaker 1: wished to see it, and whether or not we wish 110 00:06:01,160 --> 00:06:03,400 Speaker 1: to use it, but it's there. It's also part and parcel. 111 00:06:03,640 --> 00:06:06,160 Speaker 1: It could be a computer generator voltage. But whatever it was, 112 00:06:06,200 --> 00:06:09,960 Speaker 1: it wasn't a result of the censors themselves, because they 113 00:06:10,000 --> 00:06:12,360 Speaker 1: were disconnected. The other thought that went through my head 114 00:06:12,440 --> 00:06:13,839 Speaker 1: was do I have a short in the harness? Do 115 00:06:13,880 --> 00:06:16,720 Speaker 1: I have something else really drastic going on here? And 116 00:06:16,760 --> 00:06:19,279 Speaker 1: when I looked it over and started poking my way 117 00:06:19,279 --> 00:06:21,800 Speaker 1: through the harness, uh, something in the back of my 118 00:06:21,880 --> 00:06:25,000 Speaker 1: head said, and I kind of remember my college professor 119 00:06:25,040 --> 00:06:28,080 Speaker 1: who always told me keep it simple, son. I went 120 00:06:28,120 --> 00:06:32,000 Speaker 1: back to something else. I went back to basics. To diagnose, 121 00:06:32,640 --> 00:06:35,560 Speaker 1: you need information, I mean, there's no there's no rhyme 122 00:06:35,640 --> 00:06:37,840 Speaker 1: or reason, there's no other way to explain it. To 123 00:06:38,000 --> 00:06:42,400 Speaker 1: diagnose electrical you need a wiring diagram. I went through 124 00:06:42,400 --> 00:06:44,560 Speaker 1: the O two censor circuit and it told me, among 125 00:06:44,600 --> 00:06:48,880 Speaker 1: other things, that fuse use twenty three in the underhood 126 00:06:48,920 --> 00:06:51,920 Speaker 1: junction box. In other words, you know, two censor is 127 00:06:51,960 --> 00:06:54,840 Speaker 1: a simple four wire animal. It's got a signal line 128 00:06:54,880 --> 00:06:57,920 Speaker 1: and a ground that's one side of it. It's got 129 00:06:58,400 --> 00:07:02,240 Speaker 1: a positive or a hot and a ground that's the 130 00:07:02,279 --> 00:07:06,280 Speaker 1: electrical heater side of it. That electrical heater side is 131 00:07:06,880 --> 00:07:11,840 Speaker 1: fed through fuse twenty three. The fuse was blown, no heat, 132 00:07:12,360 --> 00:07:15,880 Speaker 1: no work, big problem, I asked the customer. I said, 133 00:07:15,920 --> 00:07:18,840 Speaker 1: just out of curiosity, you know, was there anything else, 134 00:07:19,320 --> 00:07:23,600 Speaker 1: you know, above and beyond with regard to sensors that 135 00:07:24,480 --> 00:07:26,640 Speaker 1: made you want to change these O twos? And he said, well, 136 00:07:26,880 --> 00:07:30,720 Speaker 1: there was a problem you there. There was a problem 137 00:07:31,000 --> 00:07:36,440 Speaker 1: with regard to the one rear sensor was wrapped around 138 00:07:36,880 --> 00:07:39,000 Speaker 1: and not doing its job. It wasn't doing what it 139 00:07:39,000 --> 00:07:41,560 Speaker 1: was supposed to do. It had wrapped around the drive 140 00:07:41,560 --> 00:07:44,040 Speaker 1: shaft and ripped the wiring out. And I said, well, okay, 141 00:07:44,080 --> 00:07:47,239 Speaker 1: that kind of makes sense. Fuse twenty three was blown. 142 00:07:48,000 --> 00:07:51,640 Speaker 1: And what ended up being was that with a blown fuse, 143 00:07:51,880 --> 00:07:54,640 Speaker 1: the circuit never woke up and it never got to 144 00:07:54,680 --> 00:07:56,400 Speaker 1: the point where it would turn the O two's on. 145 00:07:56,880 --> 00:07:59,160 Speaker 1: So Hence the one vault I was looking at was 146 00:07:59,200 --> 00:08:03,880 Speaker 1: Computer General rated seventy cents later one fuse the g 147 00:08:04,040 --> 00:08:06,200 Speaker 1: P O two is they were working like champs. They 148 00:08:06,240 --> 00:08:09,880 Speaker 1: were doing everything they were supposed to do. Bottom line, 149 00:08:10,440 --> 00:08:14,480 Speaker 1: not every sense or failure is an automatic sensor. The 150 00:08:14,600 --> 00:08:18,720 Speaker 1: key to understand how it works and take that understanding 151 00:08:18,920 --> 00:08:20,880 Speaker 1: and make it work on its own. You always try 152 00:08:20,880 --> 00:08:23,800 Speaker 1: to take a component out of the vehicle, doesn't need power, 153 00:08:23,920 --> 00:08:26,680 Speaker 1: doesn't need ground, Where does the signal come from, and 154 00:08:26,720 --> 00:08:28,880 Speaker 1: how does it get to its computer, the PCM, the 155 00:08:28,920 --> 00:08:30,920 Speaker 1: bc M, or whatever computer it is, that it's gonna 156 00:08:30,920 --> 00:08:36,280 Speaker 1: be talking to long term, short term. As complicated as 157 00:08:36,320 --> 00:08:39,280 Speaker 1: today's cars are, the basics are still true, and you've 158 00:08:39,280 --> 00:08:41,200 Speaker 1: always got to be part of it. You know the 159 00:08:41,240 --> 00:08:44,560 Speaker 1: words of my college physics professors still ring true. Always 160 00:08:44,679 --> 00:08:47,080 Speaker 1: kiss the problem. You want to keep it simple, son, 161 00:08:47,480 --> 00:08:51,120 Speaker 1: because to me, well, stupid doesn't sound very nice. Hello 162 00:08:51,120 --> 00:08:52,920 Speaker 1: and welcome Ronald any of the Car Doctor here at 163 00:08:53,880 --> 00:08:56,680 Speaker 1: six oh zero, here to take your calls and answer 164 00:08:56,720 --> 00:08:59,280 Speaker 1: your questions whatever you've got going on. The Car Doctor 165 00:08:59,280 --> 00:09:02,240 Speaker 1: email is ron at car Doctor show dot com. If 166 00:09:02,240 --> 00:09:03,959 Speaker 1: you wish to comment about this or anything else, you 167 00:09:04,040 --> 00:09:06,360 Speaker 1: hear during the course of the next two hours. The 168 00:09:06,559 --> 00:09:10,360 Speaker 1: Car Doctor hotline, like I say, is zero, that is 169 00:09:10,400 --> 00:09:13,840 Speaker 1: toll free. That is there for seven You can call up, 170 00:09:13,920 --> 00:09:16,480 Speaker 1: leave a message fast Harry Fast Harry dot com. We'll 171 00:09:16,480 --> 00:09:18,640 Speaker 1: call you back talk to you about your car problem. 172 00:09:18,760 --> 00:09:20,439 Speaker 1: We've got a bunch of things going on this hour. 173 00:09:20,480 --> 00:09:23,080 Speaker 1: We're gonna be talking to Paul Marshall from All Data. 174 00:09:23,120 --> 00:09:25,120 Speaker 1: Paul is gonna be coming by the garage. We're gonna 175 00:09:25,120 --> 00:09:27,040 Speaker 1: be talking about some of the changes over at All 176 00:09:27,120 --> 00:09:31,920 Speaker 1: Data with regards to information and specifically how you access it. UM. 177 00:09:32,200 --> 00:09:36,000 Speaker 1: A lot of changes in the information world for mechanics, 178 00:09:36,080 --> 00:09:38,680 Speaker 1: repair shops and to do it yourself is in that 179 00:09:38,760 --> 00:09:41,880 Speaker 1: now information is appearing on your smartphone, on a tablet, 180 00:09:41,920 --> 00:09:44,240 Speaker 1: on your iPad. We're gonna talk to Paul about that 181 00:09:44,280 --> 00:09:46,640 Speaker 1: and some of the challenge that that presented in order 182 00:09:46,640 --> 00:09:47,840 Speaker 1: for him to be able to do that. But you 183 00:09:47,880 --> 00:09:52,600 Speaker 1: are here to take your calls this hour at zero. 184 00:09:52,760 --> 00:09:55,040 Speaker 1: Will return right after this to do just that. Don't 185 00:09:55,040 --> 00:10:06,280 Speaker 1: go work for Christmas. Front she too, frontis he If 186 00:10:06,280 --> 00:10:11,520 Speaker 1: I could only have my to frontis and I could 187 00:10:11,800 --> 00:10:32,679 Speaker 1: wish you married Krish sorrow look at Frosty go, hey, 188 00:10:32,720 --> 00:10:34,319 Speaker 1: welcome back. Why don't any in the cart off you 189 00:10:34,440 --> 00:10:39,600 Speaker 1: at zero? Have you noticed? Well, not that you've noticed, 190 00:10:39,640 --> 00:10:42,800 Speaker 1: but did anybody read the news story this week out 191 00:10:42,840 --> 00:10:45,760 Speaker 1: on out on the press. Paul Eisenstein from the Detroit 192 00:10:45,800 --> 00:10:49,839 Speaker 1: Bureau Detroit Bureau dot com covered it. Imports, It starts out, 193 00:10:49,960 --> 00:10:53,960 Speaker 1: are planning a major boost in North American production. Nissan, Honda, 194 00:10:53,960 --> 00:10:56,520 Speaker 1: and several foreign automakers are increasing the number of vehicles 195 00:10:56,559 --> 00:10:59,160 Speaker 1: they produced in North America. The article starts out and 196 00:10:59,200 --> 00:11:02,640 Speaker 1: it talks about they're beginning new production at a plant 197 00:11:02,640 --> 00:11:06,200 Speaker 1: in Mexico. Honda is announcing that as much as nine 198 00:11:06,559 --> 00:11:09,400 Speaker 1: percent of the vehicles they sell in North America will 199 00:11:09,440 --> 00:11:13,160 Speaker 1: soon be produced locally, meaning here on this on this continent. 200 00:11:13,200 --> 00:11:17,000 Speaker 1: It's not alone, as it points out, Toyota, Nissan, Volkswagen, 201 00:11:17,440 --> 00:11:19,920 Speaker 1: and I guess they are so called imports now because 202 00:11:19,960 --> 00:11:22,839 Speaker 1: they are steadily expanding. They are be uh, they are 203 00:11:22,920 --> 00:11:27,480 Speaker 1: becoming production based here, not overseas, and they're ramping up 204 00:11:27,520 --> 00:11:30,520 Speaker 1: regional production. Just three decades now, it's only three decades 205 00:11:30,880 --> 00:11:34,560 Speaker 1: since Honda opened their first assembly line in Marysville, Ohio. 206 00:11:34,960 --> 00:11:37,760 Speaker 1: And I wonder what that says to the American auto industry. 207 00:11:37,800 --> 00:11:39,440 Speaker 1: What that says to those guys that are out of 208 00:11:39,480 --> 00:11:42,240 Speaker 1: work out in Detroit. And Well, we're gonna talk about 209 00:11:42,320 --> 00:11:43,760 Speaker 1: this as we go on to S hour, But right now, 210 00:11:43,840 --> 00:11:47,079 Speaker 1: let's get over to the phones and see what's going on. Hi, 211 00:11:47,200 --> 00:11:51,160 Speaker 1: Ronanindy in the car? Doctor? Who's this? Hey Stan? How 212 00:11:51,200 --> 00:11:52,840 Speaker 1: are you? I lost my call screen, so I'm gonna 213 00:11:52,880 --> 00:11:54,800 Speaker 1: have to shoot from the dark here at the hip. 214 00:11:54,840 --> 00:11:57,839 Speaker 1: What can I do for you today? Well, the reason 215 00:11:57,880 --> 00:12:00,920 Speaker 1: I was calling was up a couple of weeks. While 216 00:12:01,040 --> 00:12:03,440 Speaker 1: he is posting more than that, Go, I've been on 217 00:12:03,480 --> 00:12:07,720 Speaker 1: the road, Uh you uh talking? I was driving as 218 00:12:07,800 --> 00:12:13,320 Speaker 1: usual and you had mentioned a product three letters that was, uh, 219 00:12:13,440 --> 00:12:16,800 Speaker 1: you know, good for engine and I couldn't remember, like 220 00:12:16,920 --> 00:12:20,600 Speaker 1: c w X for c or some sort of a thing. 221 00:12:20,760 --> 00:12:23,320 Speaker 1: Oh are you looking for the product or what are 222 00:12:23,320 --> 00:12:25,360 Speaker 1: you trying to do? Standard? You trying to clean the 223 00:12:25,400 --> 00:12:29,240 Speaker 1: inside of the engine out. That's right, you're looking for 224 00:12:29,280 --> 00:12:31,640 Speaker 1: a fuel system cleaner or is it a fuel system 225 00:12:31,640 --> 00:12:35,319 Speaker 1: cleaner or no, you're looking for CRC the product from 226 00:12:35,360 --> 00:12:39,520 Speaker 1: CRC valve clean You're looking because I couldn't remember, Yeah, 227 00:12:39,520 --> 00:12:42,120 Speaker 1: I couldn't remember whether it was a product you added 228 00:12:42,160 --> 00:12:45,800 Speaker 1: to fuel was one you actually would put into your 229 00:12:46,559 --> 00:12:50,320 Speaker 1: uh you know, in the like extup with the oil. Well, 230 00:12:50,480 --> 00:12:53,679 Speaker 1: CRC has a couple of different products out there. They've 231 00:12:53,679 --> 00:12:57,840 Speaker 1: got one valve clean that you add to the crank case. 232 00:12:57,920 --> 00:13:00,040 Speaker 1: I mean, the directions are right on the can. What 233 00:13:00,120 --> 00:13:01,959 Speaker 1: is it that you're trying to accomplish? What are you 234 00:13:02,040 --> 00:13:05,280 Speaker 1: what are we chasing here? Well, well, basically it was 235 00:13:05,360 --> 00:13:08,040 Speaker 1: just like a preventive maintenance thing. I was on the road. 236 00:13:08,080 --> 00:13:10,320 Speaker 1: I heard it founded to me like it would make 237 00:13:10,360 --> 00:13:14,000 Speaker 1: a sensible thing to do. And actually, as I remember, 238 00:13:14,040 --> 00:13:16,120 Speaker 1: I'm from main and I think the fellow you were 239 00:13:16,120 --> 00:13:19,080 Speaker 1: talking to that day happened to have been from Maine also, 240 00:13:19,880 --> 00:13:23,080 Speaker 1: and um so, but as I said, I was driving 241 00:13:23,120 --> 00:13:25,520 Speaker 1: and by the time I get off the road, you know, 242 00:13:25,679 --> 00:13:30,440 Speaker 1: I've forgotten the three three And you'd also mentioned places 243 00:13:30,480 --> 00:13:33,840 Speaker 1: that you could purchase this if I remember right. Um, 244 00:13:33,880 --> 00:13:37,160 Speaker 1: I think what we were talking about was CRC one 245 00:13:37,240 --> 00:13:42,880 Speaker 1: Tank Power renew their fuel systems. That's that's what it was, 246 00:13:43,280 --> 00:13:45,680 Speaker 1: and and the advantage there is and I'll tell you 247 00:13:45,679 --> 00:13:48,600 Speaker 1: a quick story about one Tank Power renew. You know, 248 00:13:48,840 --> 00:13:52,240 Speaker 1: we tried that product around the shop. Now, it's interesting 249 00:13:52,880 --> 00:13:56,160 Speaker 1: I didn't tell my office manager, Lou, and Lou is 250 00:13:56,640 --> 00:13:58,480 Speaker 1: very much a car guy. Just because he works in 251 00:13:58,520 --> 00:14:00,800 Speaker 1: the office of the shop doesn't mean he's you know, 252 00:14:00,880 --> 00:14:03,720 Speaker 1: he's not in tune, so to speak, No pun intended. 253 00:14:04,200 --> 00:14:07,040 Speaker 1: And we poured a bottle of of one tank power 254 00:14:07,160 --> 00:14:09,720 Speaker 1: renew into his car. He drives a ninety five olds 255 00:14:09,720 --> 00:14:12,920 Speaker 1: and older Oldsmobile he actually purchased out of Texas about 256 00:14:12,960 --> 00:14:16,679 Speaker 1: three years ago. The car has sixty five sixty eight 257 00:14:16,679 --> 00:14:18,880 Speaker 1: thousand miles on its something like that, so it's a 258 00:14:18,920 --> 00:14:22,440 Speaker 1: low mile it's well preserved, almost twenty year old vehicle 259 00:14:22,480 --> 00:14:25,360 Speaker 1: at this point. And he was always complaining about his 260 00:14:25,360 --> 00:14:29,360 Speaker 1: fuel economy, and long story short, we put a bottle 261 00:14:29,400 --> 00:14:31,760 Speaker 1: of one tank power renew and told him we were 262 00:14:31,760 --> 00:14:33,800 Speaker 1: going to add something, but didn't tell him what it 263 00:14:33,840 --> 00:14:36,440 Speaker 1: was gonna do. And I just said, Luke, you know, 264 00:14:36,520 --> 00:14:38,560 Speaker 1: tell me, does the car run any better? Do you 265 00:14:38,680 --> 00:14:41,960 Speaker 1: notice any difference? You know, what do you think? And 266 00:14:42,080 --> 00:14:43,760 Speaker 1: he came back to me in a week and he 267 00:14:43,760 --> 00:14:46,280 Speaker 1: showed me. Because Luke keeps track of his fuel economy, 268 00:14:46,320 --> 00:14:49,680 Speaker 1: he's he's he's very fastidious, I guess is the right word. 269 00:14:50,080 --> 00:14:52,800 Speaker 1: And and you know he actually gained I forget what 270 00:14:52,840 --> 00:14:54,400 Speaker 1: the exact I think it was a mile and a 271 00:14:54,480 --> 00:14:57,160 Speaker 1: half to two miles per gallon or a little bit more. 272 00:14:57,480 --> 00:14:59,640 Speaker 1: But he said, the biggest thing is I noticed that 273 00:14:59,840 --> 00:15:03,400 Speaker 1: the cold bog I had because he had this between 274 00:15:03,840 --> 00:15:08,320 Speaker 1: cold and hot warm up point where the engine would 275 00:15:08,640 --> 00:15:10,760 Speaker 1: kind of nose in and it didn't have that pop 276 00:15:10,840 --> 00:15:13,240 Speaker 1: to it. He said, I noticed that all of a sudden, 277 00:15:13,440 --> 00:15:18,120 Speaker 1: that's gone, and you know, it made a difference. I 278 00:15:18,160 --> 00:15:20,120 Speaker 1: put it in my plow truck. It made a difference. 279 00:15:20,480 --> 00:15:22,600 Speaker 1: Danny put it in my other, my tech. He put 280 00:15:22,640 --> 00:15:25,280 Speaker 1: it in his ninety nine Chevy Silverado. It makes a 281 00:15:25,280 --> 00:15:30,160 Speaker 1: difference both in in idle quality, performance fuel economy, and 282 00:15:30,320 --> 00:15:34,520 Speaker 1: I've come to the conclusion that it's probably one of 283 00:15:34,560 --> 00:15:37,360 Speaker 1: the premier, if not the premier fuel system cleaners on 284 00:15:37,400 --> 00:15:40,440 Speaker 1: the market today from my own personal experience. And I 285 00:15:40,480 --> 00:15:42,600 Speaker 1: bet you that's what you heard me talking about. CRC 286 00:15:42,680 --> 00:15:49,600 Speaker 1: one all clicked back in. I just couldn't remember the 287 00:15:49,600 --> 00:15:52,120 Speaker 1: whole thing right now. Now, if you want to read 288 00:15:52,160 --> 00:15:54,600 Speaker 1: more about this, and you want to, you know, find 289 00:15:54,600 --> 00:15:57,120 Speaker 1: out about the other products Serres he has, because they 290 00:15:57,120 --> 00:15:59,200 Speaker 1: do have a couple of different products out there were 291 00:15:59,240 --> 00:16:01,360 Speaker 1: not a couple they've got quite a few. Um, they 292 00:16:01,360 --> 00:16:03,880 Speaker 1: can attack and maintain the car from wall angles. Get 293 00:16:03,880 --> 00:16:07,680 Speaker 1: out to CRC Industries dot com. Okay, I will do 294 00:16:07,760 --> 00:16:10,640 Speaker 1: that all right. You also mentioned in the Northeast where 295 00:16:10,680 --> 00:16:14,280 Speaker 1: I do live, shell gas is good. Right. We like that. 296 00:16:14,840 --> 00:16:18,080 Speaker 1: I do appreciate that. I had one other question, Sugarhead 297 00:16:18,080 --> 00:16:21,280 Speaker 1: stand two for Nickel, what about oil? I haven't I've 298 00:16:21,280 --> 00:16:24,320 Speaker 1: never heard you mentioned, you know, whether there's you know, 299 00:16:24,400 --> 00:16:28,000 Speaker 1: by my gas, you've you've mentioned shell oil, there any 300 00:16:28,040 --> 00:16:30,880 Speaker 1: of that you prefer over others Right now? I think 301 00:16:30,960 --> 00:16:33,760 Speaker 1: the oil company that's got it going on as far 302 00:16:33,960 --> 00:16:38,840 Speaker 1: as in touch with the marketplace, UM, good engineering, solid performance, 303 00:16:38,840 --> 00:16:41,600 Speaker 1: and the numbers to back it up is Pens Oil. Um. 304 00:16:41,640 --> 00:16:43,800 Speaker 1: You know it's It's it's no secret that Penn's Oil 305 00:16:43,800 --> 00:16:46,200 Speaker 1: and Penn's Oil Ultra is the premier synthetic oil in 306 00:16:46,240 --> 00:16:49,280 Speaker 1: the marketplace today as well as their conventionals and you 307 00:16:49,320 --> 00:16:51,880 Speaker 1: can just get out to Penn's Oil dot com and 308 00:16:51,920 --> 00:16:54,600 Speaker 1: read more about what they've got going on. The key 309 00:16:54,680 --> 00:16:57,000 Speaker 1: thing that I like about Penn's Oil is they talk 310 00:16:57,120 --> 00:17:02,120 Speaker 1: about engine and piston clim endliness. They they they actually 311 00:17:02,160 --> 00:17:04,800 Speaker 1: have a report up on Penn's Oil dot Com. Where 312 00:17:04,800 --> 00:17:07,919 Speaker 1: they do comparisons between Penns Oil Mobile one and the 313 00:17:07,960 --> 00:17:11,320 Speaker 1: other manufacturers of oil in the in the marketplace today, 314 00:17:11,720 --> 00:17:15,120 Speaker 1: and they point out some anomalies or they point out 315 00:17:15,119 --> 00:17:19,119 Speaker 1: some imperfections that the other guys leave behind whereas they don't, 316 00:17:19,280 --> 00:17:22,240 Speaker 1: and they talk about clean engine. You know, let me 317 00:17:22,359 --> 00:17:25,200 Speaker 1: like this. I had a conversation with someone the other day. 318 00:17:25,240 --> 00:17:29,439 Speaker 1: We were talking about propane powered vehicles, and one of 319 00:17:29,480 --> 00:17:33,080 Speaker 1: the comments was that oil in a propane powered vehicle 320 00:17:33,840 --> 00:17:37,359 Speaker 1: can last longer in between changes. And they couldn't understand why, 321 00:17:37,400 --> 00:17:39,960 Speaker 1: and I said, because it's a different type of fuel. 322 00:17:40,560 --> 00:17:45,400 Speaker 1: It burns a cleaner so to speak, there's less combustion byproduct. 323 00:17:45,760 --> 00:17:48,240 Speaker 1: Because it's all about how clean you leave the engine. 324 00:17:48,680 --> 00:17:50,680 Speaker 1: And this was based on some reports. We had done 325 00:17:50,680 --> 00:17:52,479 Speaker 1: some research. We looked at up on the internet, and 326 00:17:52,600 --> 00:17:54,119 Speaker 1: I don't know what we ever did without the internet 327 00:17:54,240 --> 00:17:57,879 Speaker 1: trying to fix cars years ago. But long story short, 328 00:17:58,400 --> 00:18:01,280 Speaker 1: Pen's Oils realizes that it's all about how clean the 329 00:18:01,280 --> 00:18:05,119 Speaker 1: engine is and and and it's all about how how 330 00:18:05,440 --> 00:18:08,480 Speaker 1: much you don't leave behind. And you know that sort 331 00:18:08,480 --> 00:18:10,920 Speaker 1: Oil's job is to do. It's to keep the engine clean. 332 00:18:10,960 --> 00:18:14,399 Speaker 1: It's the whole particulate and suspension, it's to lubricate, and 333 00:18:14,760 --> 00:18:17,200 Speaker 1: you know, on and on and on. Next year coming 334 00:18:17,280 --> 00:18:19,280 Speaker 1: up on the Car Doctor in one of the things 335 00:18:19,280 --> 00:18:21,600 Speaker 1: we're gonna do is, um, we're gonna have some folks 336 00:18:21,600 --> 00:18:24,440 Speaker 1: on from Penn's Oil because we're gonna talk about lubrication 337 00:18:24,480 --> 00:18:27,439 Speaker 1: issues and what some of the basic jobs of motor 338 00:18:27,440 --> 00:18:31,280 Speaker 1: oil are. Because your question is right in line with 339 00:18:31,320 --> 00:18:34,280 Speaker 1: what we've been receiving of late from all the listeners 340 00:18:34,280 --> 00:18:37,199 Speaker 1: out there. Yourself included that you know, how do you 341 00:18:37,240 --> 00:18:39,080 Speaker 1: pick a good oil? What are some of the basics 342 00:18:39,119 --> 00:18:41,359 Speaker 1: about it? And we're gonna try and help solve that 343 00:18:41,400 --> 00:18:44,080 Speaker 1: for you if that answers your question alright. Stand, Yeah, 344 00:18:44,119 --> 00:18:46,399 Speaker 1: when I was a kid of couse, it was a 345 00:18:46,440 --> 00:18:49,560 Speaker 1: long time ago. Uh, cast roll seemed to be the 346 00:18:49,600 --> 00:18:52,040 Speaker 1: thing that we all thought we needed to put into 347 00:18:52,040 --> 00:18:54,879 Speaker 1: our engines. But that's changed over over the time. So 348 00:18:54,960 --> 00:18:58,120 Speaker 1: I just really had no idea. I do use a 349 00:18:58,119 --> 00:19:03,960 Speaker 1: product Lucas, uh they make one. Um, it comes in 350 00:19:04,119 --> 00:19:06,359 Speaker 1: gallon containers to put a quad and when you change 351 00:19:06,359 --> 00:19:08,680 Speaker 1: the oil, you know, it's engines haven't been a lot 352 00:19:08,680 --> 00:19:11,399 Speaker 1: away and that kind of stuff to work. But I 353 00:19:11,920 --> 00:19:14,280 Speaker 1: certainly will try the pends oil. I think that's uh. 354 00:19:14,880 --> 00:19:18,800 Speaker 1: I appreciate that information. You're very welcome, Stan. I mean, 355 00:19:18,840 --> 00:19:21,040 Speaker 1: I know I knew I was bumping around on the 356 00:19:21,119 --> 00:19:23,160 Speaker 1: highway and couldn't get that all right now, But when 357 00:19:23,200 --> 00:19:27,679 Speaker 1: you use the term one tank power, hey, Stan, I 358 00:19:27,720 --> 00:19:30,600 Speaker 1: appreciate the call. My best for the holidays in the 359 00:19:30,600 --> 00:19:32,560 Speaker 1: new year for you and all my listeners out there 360 00:19:32,560 --> 00:19:34,120 Speaker 1: and made as well as the rest of the country. 361 00:19:34,480 --> 00:19:36,640 Speaker 1: And uh, thanks again for being a Car Doctor fan. 362 00:19:36,760 --> 00:19:38,920 Speaker 1: I'm running any in the Car Doctor coming up next, 363 00:19:38,960 --> 00:19:41,120 Speaker 1: Paul Marshall of All Data stay tuned and went back 364 00:19:41,119 --> 00:19:59,320 Speaker 1: and right after this welcome back run any of the 365 00:19:59,320 --> 00:20:02,560 Speaker 1: Car Doctor. You if you've been a Car Doctor listener 366 00:20:02,600 --> 00:20:04,680 Speaker 1: for any length of time, or you've taken your car 367 00:20:04,720 --> 00:20:08,400 Speaker 1: into a repair shop, you know that it's not like 368 00:20:08,440 --> 00:20:12,360 Speaker 1: it was Gez thirty years ago, twenty years ago, ten 369 00:20:12,440 --> 00:20:16,240 Speaker 1: years ago, last week. You know, every day we're adding 370 00:20:16,240 --> 00:20:19,199 Speaker 1: more and more information, more and more ways that that 371 00:20:19,320 --> 00:20:23,640 Speaker 1: vehicle has to be repaired. That without information, we will 372 00:20:23,680 --> 00:20:26,439 Speaker 1: hopelessly die on the vine. And even for the do 373 00:20:26,520 --> 00:20:29,879 Speaker 1: it yourselfer, for them to survive, for them to do 374 00:20:30,000 --> 00:20:32,960 Speaker 1: some of the basic simple tasks that they do to 375 00:20:33,119 --> 00:20:37,200 Speaker 1: change oil. You need information and we've always made it 376 00:20:37,240 --> 00:20:39,199 Speaker 1: a point of this show to express that and to 377 00:20:39,240 --> 00:20:41,720 Speaker 1: always go the extra mile to try and find you 378 00:20:41,760 --> 00:20:43,159 Speaker 1: the best. And we've got one of the best with 379 00:20:43,240 --> 00:20:45,760 Speaker 1: us today that be Paul Marshall from All Data All 380 00:20:45,840 --> 00:20:48,000 Speaker 1: Data Repair. Paul has been a guest on The Car 381 00:20:48,040 --> 00:20:49,960 Speaker 1: Doctor before and we're glad to have him back. Paul, 382 00:20:50,040 --> 00:20:52,920 Speaker 1: how are you today, sir? I'm doing great for having 383 00:20:52,920 --> 00:20:54,679 Speaker 1: me on the show. All that is one of the 384 00:20:54,720 --> 00:20:58,040 Speaker 1: industry leaders with repair information. And I want to talk 385 00:20:58,200 --> 00:21:02,160 Speaker 1: specifically about mobile uh information today because I think that's 386 00:21:02,200 --> 00:21:05,000 Speaker 1: the next trend. But before I do, you know, can 387 00:21:05,040 --> 00:21:07,440 Speaker 1: you just touch the highlights? What's new it All Data 388 00:21:07,520 --> 00:21:09,320 Speaker 1: this year in general? Because I know you guys have 389 00:21:09,359 --> 00:21:11,560 Speaker 1: added an awful lot of content and an awful lot 390 00:21:11,600 --> 00:21:15,640 Speaker 1: of information. Well outside of continually adding to our database 391 00:21:15,680 --> 00:21:18,840 Speaker 1: every day UM and supporting our users every day of course, 392 00:21:18,880 --> 00:21:22,440 Speaker 1: what we are doing our mobile initiative UM, we're building 393 00:21:22,480 --> 00:21:25,240 Speaker 1: out an all Data community where are all data professional 394 00:21:25,320 --> 00:21:29,280 Speaker 1: users could ask questions, exchange information all within the all 395 00:21:29,400 --> 00:21:34,320 Speaker 1: Data environment. We're moving our shop management program online so 396 00:21:34,400 --> 00:21:36,200 Speaker 1: now you could host all your data on the cloud. 397 00:21:36,240 --> 00:21:39,119 Speaker 1: Don't have to worry about all data corruption issues you know, 398 00:21:39,200 --> 00:21:43,000 Speaker 1: within your shop, and um, that's about it right now, 399 00:21:43,080 --> 00:21:45,200 Speaker 1: that's actually quite a bit Listen that that I was 400 00:21:45,200 --> 00:21:47,120 Speaker 1: gonna say, that's that's quite a bit pulled. Don't sell 401 00:21:47,160 --> 00:21:50,639 Speaker 1: yourself short. So yeah, it's been a busy and you 402 00:21:50,640 --> 00:21:52,560 Speaker 1: know what, the year goes by very quickly and before 403 00:21:52,600 --> 00:21:55,720 Speaker 1: you know what, you blink in your you're facing January 404 00:21:55,720 --> 00:22:01,000 Speaker 1: every year again. So for the longest time, information systems, 405 00:22:01,040 --> 00:22:05,160 Speaker 1: all data, everything's been desktop computer based and now things 406 00:22:05,200 --> 00:22:07,480 Speaker 1: are moving into the cloud. But for the guy in 407 00:22:07,560 --> 00:22:10,840 Speaker 1: the shop, maybe he doesn't want to be tied to um, 408 00:22:11,240 --> 00:22:13,000 Speaker 1: you know where he's got to walk over to that computer. 409 00:22:13,080 --> 00:22:15,000 Speaker 1: Maybe it's at the other end of the building. Maybe 410 00:22:15,040 --> 00:22:16,720 Speaker 1: there's only one computer and it's up front and the 411 00:22:16,720 --> 00:22:18,960 Speaker 1: bus doesn't let him have anything in the back. But 412 00:22:19,000 --> 00:22:24,040 Speaker 1: there's wireless in the building. Enter Enter the information mobile 413 00:22:24,080 --> 00:22:27,680 Speaker 1: age and what sort of issues were involved in trying 414 00:22:27,680 --> 00:22:29,959 Speaker 1: to bring that to market Because it can't be as 415 00:22:30,000 --> 00:22:33,680 Speaker 1: simple as turn to switch and go right. No, basically 416 00:22:33,720 --> 00:22:36,080 Speaker 1: you have to rewrite your whole program to run on 417 00:22:36,119 --> 00:22:39,280 Speaker 1: a tablet. But we really believe that it's it's it's 418 00:22:39,280 --> 00:22:42,879 Speaker 1: worth the effort because the advancement of mobile within a 419 00:22:43,000 --> 00:22:46,840 Speaker 1: shop is just amazing, because when you get away from 420 00:22:46,840 --> 00:22:50,439 Speaker 1: this single PC and also you get away from the 421 00:22:50,480 --> 00:22:56,800 Speaker 1: fragile um laptop computer and you just can't beat the convenience, reliability, 422 00:22:57,119 --> 00:23:01,440 Speaker 1: durability and the low operational cost of a mobile decided. Now, 423 00:23:01,480 --> 00:23:05,320 Speaker 1: I noticed that you your your first step and you know, 424 00:23:05,359 --> 00:23:07,720 Speaker 1: like you always say to me, Paul, you you you 425 00:23:07,720 --> 00:23:10,720 Speaker 1: you walk before you run, that you've got it on 426 00:23:10,760 --> 00:23:13,760 Speaker 1: iPad right now. And I've got to think that trying 427 00:23:13,760 --> 00:23:16,840 Speaker 1: a wheel and iPad around is so much easier than 428 00:23:17,040 --> 00:23:20,560 Speaker 1: trying to drag this laptop from car to car. Correct, 429 00:23:20,720 --> 00:23:23,359 Speaker 1: It's much easier to set it down in places instead 430 00:23:23,400 --> 00:23:27,200 Speaker 1: of precariously setting here your laptop on a fender on 431 00:23:27,640 --> 00:23:30,680 Speaker 1: you know per se um. It's it's just so much 432 00:23:30,760 --> 00:23:33,400 Speaker 1: nicer to the card around and you can also keep 433 00:23:33,400 --> 00:23:38,359 Speaker 1: it in your toolbox too. Now does mobile data UM 434 00:23:38,400 --> 00:23:41,440 Speaker 1: also transfer over some way, shape or form to the consumer? 435 00:23:41,680 --> 00:23:46,119 Speaker 1: Can they purchase a mobile subscription? We do have UM 436 00:23:46,240 --> 00:23:48,920 Speaker 1: on a product roadmap for this coming year, building out 437 00:23:48,920 --> 00:23:51,560 Speaker 1: a d I Y version of the mobile app, you know, 438 00:23:51,760 --> 00:23:54,879 Speaker 1: basically mirror we users enjoy today with all day to 439 00:23:54,920 --> 00:23:57,280 Speaker 1: d i Y dot com, but in the mobile format, 440 00:23:57,600 --> 00:23:59,280 Speaker 1: we felt it was it was better to start with 441 00:23:59,320 --> 00:24:02,840 Speaker 1: the professional appears that the demand is much more in 442 00:24:02,880 --> 00:24:05,720 Speaker 1: the professional repair market, so we decided to start start 443 00:24:05,760 --> 00:24:08,919 Speaker 1: there now. So in other words, and just to refresh 444 00:24:08,960 --> 00:24:12,040 Speaker 1: everybody's memory. UM, all that a d I Y for 445 00:24:12,119 --> 00:24:14,800 Speaker 1: the for the weekend Warrior, the weekend mechanic as I 446 00:24:14,840 --> 00:24:19,920 Speaker 1: call them. UM. They can purchase a one car subscription um. Uh, 447 00:24:19,960 --> 00:24:22,800 Speaker 1: specific to one year making model or is it a 448 00:24:22,800 --> 00:24:26,880 Speaker 1: car line, I don't remember. It's it's a single year 449 00:24:27,160 --> 00:24:32,080 Speaker 1: make model and specific engine. Okay. And and that will 450 00:24:32,119 --> 00:24:35,160 Speaker 1: then be transferred at some point you're saying next year, 451 00:24:35,400 --> 00:24:38,960 Speaker 1: second quarter, third quarter over to the mobile side, closer 452 00:24:39,000 --> 00:24:42,320 Speaker 1: to the end of the year. Okay. Talk a little 453 00:24:42,320 --> 00:24:44,239 Speaker 1: bit about one of the things I was when I 454 00:24:44,280 --> 00:24:48,080 Speaker 1: was reading the information you'd sent. UH. It talked about 455 00:24:48,359 --> 00:24:53,639 Speaker 1: how with the mobile application you're auto populating the vin 456 00:24:54,400 --> 00:24:57,480 Speaker 1: because everything is so specific to the vehicle. I, how 457 00:24:57,480 --> 00:25:00,639 Speaker 1: are you doing that? Well, what we did, and again 458 00:25:00,760 --> 00:25:03,680 Speaker 1: we're kind of just starting out with vehicle connectivity or 459 00:25:03,720 --> 00:25:06,400 Speaker 1: the technology used to connect to the vehicle, start reading 460 00:25:06,440 --> 00:25:09,199 Speaker 1: information off of it. What we do is we connect 461 00:25:10,400 --> 00:25:14,280 Speaker 1: to the O b D two ports via bootooth, and 462 00:25:14,320 --> 00:25:16,359 Speaker 1: we're able to read the VENT if the VENT is 463 00:25:16,359 --> 00:25:21,240 Speaker 1: available with that vehicle. Some older vehicles two thousan don't 464 00:25:21,240 --> 00:25:25,000 Speaker 1: support VNS, but most of them later on do. What 465 00:25:25,119 --> 00:25:27,720 Speaker 1: we do is we set up a service here where 466 00:25:27,720 --> 00:25:32,080 Speaker 1: we actually translate the VENT, then auto populate that repair 467 00:25:32,119 --> 00:25:35,520 Speaker 1: information set specifically for that vehicle, so there's no manual 468 00:25:35,560 --> 00:25:41,119 Speaker 1: guessing whatsoever when when you first start that repair process. Now, 469 00:25:41,680 --> 00:25:43,520 Speaker 1: I noticed one of the other things that on the 470 00:25:43,560 --> 00:25:45,760 Speaker 1: mobile application, and I guess we can do it on 471 00:25:45,840 --> 00:25:48,240 Speaker 1: computer too, but I'm thinking that it's got to be 472 00:25:48,240 --> 00:25:52,200 Speaker 1: a lot more user what's the word I'm looking for friendly? Now, 473 00:25:52,280 --> 00:25:56,679 Speaker 1: not friendly, but more it's the idea of taking the 474 00:25:56,680 --> 00:26:00,359 Speaker 1: wiring diagram and pinch to zoom. I thought that was 475 00:26:00,400 --> 00:26:03,480 Speaker 1: a great feature. So what you're in essence doing is 476 00:26:03,720 --> 00:26:06,280 Speaker 1: you're eliminating the need to print a wiring diagram to 477 00:26:06,320 --> 00:26:10,000 Speaker 1: a point correct. Yeah, the pigeon zoom is a huge 478 00:26:10,040 --> 00:26:14,199 Speaker 1: feature for diagrams, even diagnostic flow charts, where there's a 479 00:26:14,200 --> 00:26:16,080 Speaker 1: lot of content it's kind of hard to read on 480 00:26:16,119 --> 00:26:19,000 Speaker 1: a computer screen. You can pension zoom or especially if 481 00:26:19,040 --> 00:26:21,440 Speaker 1: you have eyesight like mine, you can pension zoom on 482 00:26:21,480 --> 00:26:23,760 Speaker 1: a procedure and just makes it that much easier to read. 483 00:26:24,240 --> 00:26:26,439 Speaker 1: And and and then the one that really won me 484 00:26:26,560 --> 00:26:29,520 Speaker 1: over what the idea was. So you're using this iPad 485 00:26:30,280 --> 00:26:35,200 Speaker 1: and you're working on, oh, you know, uh, solving this 486 00:26:35,359 --> 00:26:37,800 Speaker 1: corroded solinoid issue or something on the left side of 487 00:26:37,800 --> 00:26:40,560 Speaker 1: the engine compartment. You've got the iPad in hand. You 488 00:26:40,560 --> 00:26:43,080 Speaker 1: guys really did your homework. I have to say, um, 489 00:26:43,200 --> 00:26:45,440 Speaker 1: you take a picture of it. You can email it 490 00:26:45,560 --> 00:26:48,480 Speaker 1: right off the iPad to the customer and you know, hey, Paul, 491 00:26:48,560 --> 00:26:51,840 Speaker 1: here's your here's your left valve cover leak, or here's 492 00:26:51,880 --> 00:26:54,000 Speaker 1: your here's the extra valve cover leak that we found. 493 00:26:54,000 --> 00:26:55,840 Speaker 1: We were trying to fix this problem. We found this one. 494 00:26:56,240 --> 00:27:00,440 Speaker 1: And you're communicating with a customer right from the fender. Yeah, 495 00:27:00,480 --> 00:27:02,960 Speaker 1: And what you're describing is going to be our near 496 00:27:03,000 --> 00:27:05,679 Speaker 1: future when it comes to our community services. We have 497 00:27:05,920 --> 00:27:09,160 Speaker 1: a vision where we have a very large user base 498 00:27:09,480 --> 00:27:11,880 Speaker 1: and we want to get them as communicating or get 499 00:27:11,920 --> 00:27:14,920 Speaker 1: them communicating with each other as much as possible, sharing 500 00:27:14,960 --> 00:27:19,359 Speaker 1: as much information as possible. And with that tablet you 501 00:27:19,440 --> 00:27:22,880 Speaker 1: can do that. You can record short movie clips, you 502 00:27:22,960 --> 00:27:29,960 Speaker 1: can take pictures and also, um, we're moving into automotive diagnostics, 503 00:27:30,359 --> 00:27:32,560 Speaker 1: so if you have any information that you've read from 504 00:27:32,600 --> 00:27:34,920 Speaker 1: that vehicle, you could save it and share it also. 505 00:27:35,000 --> 00:27:38,159 Speaker 1: But that's down the line. That's down our product update. 506 00:27:39,000 --> 00:27:43,199 Speaker 1: Is is it going to look radically different? I'm not 507 00:27:43,240 --> 00:27:46,119 Speaker 1: asking that question, right, Paul. You know when we start 508 00:27:46,160 --> 00:27:49,000 Speaker 1: to look at we know where all data was five 509 00:27:49,080 --> 00:27:52,520 Speaker 1: years ago. If you had to go two years out, 510 00:27:53,200 --> 00:27:55,159 Speaker 1: how radically different is it going to look? Do you 511 00:27:55,200 --> 00:27:58,119 Speaker 1: think both mobile and desktop? And will there be a 512 00:27:58,119 --> 00:28:01,080 Speaker 1: desktop version? Do you think at that point? I think 513 00:28:01,119 --> 00:28:04,520 Speaker 1: there will always be a desktop version, but it's wet 514 00:28:04,560 --> 00:28:08,919 Speaker 1: position that desktop version is right now. The desktop version, 515 00:28:09,080 --> 00:28:12,840 Speaker 1: the web based version be on the web is the 516 00:28:12,880 --> 00:28:16,879 Speaker 1: forerunner by a long shot, and this initial mobile rollout 517 00:28:17,000 --> 00:28:19,119 Speaker 1: is in support of that. It is behind that. But 518 00:28:19,160 --> 00:28:20,720 Speaker 1: there's going to be a leap frog that's going to 519 00:28:20,800 --> 00:28:25,840 Speaker 1: happen where mobile will be the forerunner and whatever you 520 00:28:25,880 --> 00:28:28,760 Speaker 1: have through a browser will be the support mechanism for that. 521 00:28:29,880 --> 00:28:31,879 Speaker 1: Do you think mobile will make its way over to 522 00:28:31,920 --> 00:28:35,960 Speaker 1: the droid. Actually, we're releasing our droid version next month. 523 00:28:37,640 --> 00:28:41,520 Speaker 1: It's gonna be I'm sorry, I'm sorry, go ahead, Um, 524 00:28:41,600 --> 00:28:45,480 Speaker 1: it's actually going to be released on jan Any idea 525 00:28:45,640 --> 00:28:50,960 Speaker 1: on pricing on mobile in general for the repair shops, um, 526 00:28:51,000 --> 00:28:56,920 Speaker 1: it depends on basically the current account. We're offering it 527 00:28:56,960 --> 00:29:01,720 Speaker 1: to existing users right now, and the pricing discussion is 528 00:29:01,720 --> 00:29:05,840 Speaker 1: going to happen basically with another department. Gotcha, good way 529 00:29:05,880 --> 00:29:08,680 Speaker 1: to handle that, Paul. I like that. Always fun talking 530 00:29:08,720 --> 00:29:11,240 Speaker 1: with you, Paul, working the listeners, work in the shops, 531 00:29:11,600 --> 00:29:14,840 Speaker 1: working the d I wires. Go for more information, go 532 00:29:14,960 --> 00:29:19,560 Speaker 1: to all Data dot com for dy specific information. If 533 00:29:19,560 --> 00:29:22,640 Speaker 1: anybody needs to know about the professional products are more 534 00:29:22,640 --> 00:29:26,000 Speaker 1: information on the mobile app, just go to all Data 535 00:29:26,040 --> 00:29:28,760 Speaker 1: dot com. Cool beans, Paul, as you guys evolved next year. 536 00:29:29,120 --> 00:29:30,920 Speaker 1: You know, the door is always open. You're always welcome 537 00:29:30,960 --> 00:29:33,280 Speaker 1: to come back. Let's talk about it, and uh, I 538 00:29:33,320 --> 00:29:35,600 Speaker 1: always like to keep the listeners informed that it's it's 539 00:29:35,600 --> 00:29:37,560 Speaker 1: always fun talking to you on air. Thanks a lot, 540 00:29:38,200 --> 00:29:40,479 Speaker 1: Thank you, ron I really we really appreciate your support. 541 00:29:40,760 --> 00:29:43,000 Speaker 1: Not a problem. We'll talk again real soon. I'm roning 542 00:29:43,040 --> 00:29:44,600 Speaker 1: any in the car doctor. We'll be back to take 543 00:29:44,640 --> 00:30:36,240 Speaker 1: your calls A five six zero right after this you, Hey, 544 00:30:36,400 --> 00:30:38,360 Speaker 1: welcome back. We're on the n of the car Doctority 545 00:30:38,440 --> 00:30:42,360 Speaker 1: five six zero going back to this article we're reading 546 00:30:42,360 --> 00:30:44,520 Speaker 1: at the top. We were talking about how imports are 547 00:30:44,520 --> 00:30:47,760 Speaker 1: planning a boost in North American production. UM, it's interesting 548 00:30:47,840 --> 00:30:50,920 Speaker 1: to note that part of the problem is going to 549 00:30:51,000 --> 00:30:55,160 Speaker 1: be that as they increase production, Detroit is having some issues. 550 00:30:55,480 --> 00:30:58,480 Speaker 1: They haven't added new plants. They've been trying to expand 551 00:30:58,520 --> 00:31:02,160 Speaker 1: operations as the demands is justified, but it's gonna be 552 00:31:02,200 --> 00:31:04,600 Speaker 1: a tough road for them to hope. Just this week, 553 00:31:04,680 --> 00:31:06,920 Speaker 1: g M finally announced plans that they're going to invest 554 00:31:07,240 --> 00:31:11,760 Speaker 1: one point three billion, that's with a big dollars into 555 00:31:11,840 --> 00:31:15,800 Speaker 1: five existing plants in Michigan, Ohio, and Indiana. But a 556 00:31:15,840 --> 00:31:18,320 Speaker 1: little late to the plate, as we like to say, sometimes, 557 00:31:18,360 --> 00:31:19,920 Speaker 1: we're gonna have to watch this in the future. It's 558 00:31:19,920 --> 00:31:22,200 Speaker 1: gonna be interesting to see where North American car production 559 00:31:22,280 --> 00:31:24,959 Speaker 1: goes and who's making the most of what. Let's get 560 00:31:25,000 --> 00:31:27,520 Speaker 1: back to the phones. Let's go over and talk to 561 00:31:28,040 --> 00:31:30,360 Speaker 1: John in Union, New Jersey with a two thousand five 562 00:31:30,400 --> 00:31:32,880 Speaker 1: Chevy Equinox. See what's going on here? John? Welcome to 563 00:31:32,880 --> 00:31:35,520 Speaker 1: the car doctor. How can I help you? Sir? My 564 00:31:35,600 --> 00:31:40,000 Speaker 1: wife purchased a used five Equinox in two thousand seven 565 00:31:40,320 --> 00:31:45,440 Speaker 1: with twenty six thousand miles on it. It now has miles. 566 00:31:45,480 --> 00:31:48,920 Speaker 1: The symptoms are that a couple of months ago there 567 00:31:48,960 --> 00:31:52,360 Speaker 1: was the smell of anti freeze. Two weeks ago there 568 00:31:52,400 --> 00:31:55,240 Speaker 1: was a bubbling sound of a fluid moving through the 569 00:31:55,320 --> 00:31:59,360 Speaker 1: car that sounds since stopped. Also, there's a lack of 570 00:31:59,440 --> 00:32:03,760 Speaker 1: powers pulling feeling when driving up the steep hill. My 571 00:32:03,800 --> 00:32:07,360 Speaker 1: wife went to a local mechanic who examined it, and 572 00:32:07,480 --> 00:32:10,520 Speaker 1: this mechanic said that the problem was with the intake 573 00:32:10,560 --> 00:32:15,520 Speaker 1: gas intake casket reaching coolant. He said the repair would 574 00:32:15,520 --> 00:32:19,920 Speaker 1: take about seven hours in court about seven dollars. I 575 00:32:20,000 --> 00:32:23,440 Speaker 1: went online and found that if this is common with 576 00:32:23,520 --> 00:32:27,800 Speaker 1: the two thousand five Equinoxes to have head gasket problems, 577 00:32:27,880 --> 00:32:30,360 Speaker 1: and then I started reading that a number of these 578 00:32:30,360 --> 00:32:33,200 Speaker 1: owners found that other repairs had to be done, most 579 00:32:33,240 --> 00:32:37,040 Speaker 1: commonly spark plugs, other repairs where thermostats, water pumps, E 580 00:32:37,160 --> 00:32:41,960 Speaker 1: g R, and solenoid. And my question is one, what 581 00:32:42,080 --> 00:32:44,880 Speaker 1: are the realistic problems that are associated with the head 582 00:32:44,920 --> 00:32:49,480 Speaker 1: gasket problem? To what is the potential cost? And three 583 00:32:49,920 --> 00:32:53,720 Speaker 1: what would you recommend? Well, you know you I don't 584 00:32:53,720 --> 00:32:55,880 Speaker 1: know if you realize it, John, but you're asking about 585 00:32:55,960 --> 00:33:00,080 Speaker 1: two different gaskets. You mentioned an intake manifold gas it 586 00:33:00,160 --> 00:33:02,760 Speaker 1: that the mechanics said was bad on the car, and 587 00:33:02,800 --> 00:33:06,320 Speaker 1: you're asking about a head gasket. Well, I don't know 588 00:33:06,360 --> 00:33:09,920 Speaker 1: what I'm talking about. Um, what my wife told me 589 00:33:10,200 --> 00:33:12,520 Speaker 1: and what I found online. All right, So so here's 590 00:33:12,560 --> 00:33:15,880 Speaker 1: the deal. All right, Um, you're you're in the right area, 591 00:33:16,080 --> 00:33:18,160 Speaker 1: right right, church wrong pew as I like to say. 592 00:33:18,200 --> 00:33:21,480 Speaker 1: All right, So if if the head gasket was the 593 00:33:21,520 --> 00:33:25,280 Speaker 1: equivalent of your hat, all right, that's the gasket that 594 00:33:25,360 --> 00:33:29,320 Speaker 1: keeps your head warm. The intake gaskets your shirt, all right. 595 00:33:29,360 --> 00:33:31,680 Speaker 1: They're both attached to your body. They're both part and 596 00:33:31,720 --> 00:33:35,320 Speaker 1: parcel of of of that piece of equipment. But they 597 00:33:35,320 --> 00:33:39,040 Speaker 1: are in two different areas. They can both cause a 598 00:33:39,160 --> 00:33:43,880 Speaker 1: coolant leak. They can both cause coolant issues. Does it 599 00:33:44,000 --> 00:33:46,960 Speaker 1: have any trouble codes? Do the vehicle set any codes? 600 00:33:47,920 --> 00:33:51,160 Speaker 1: I I've been in the car with my wife. I didn't. 601 00:33:51,520 --> 00:33:53,840 Speaker 1: Asking it's a panel light up or something? Right? Is 602 00:33:53,880 --> 00:33:55,840 Speaker 1: there is there a check engine light or any kind 603 00:33:55,840 --> 00:34:00,040 Speaker 1: of warning light on on the dashboard? I didn't. I 604 00:34:00,080 --> 00:34:02,960 Speaker 1: wife never mentioned and I never saw it. Okay, so 605 00:34:03,320 --> 00:34:05,640 Speaker 1: you know right now we're dealing with a coolant loss. 606 00:34:06,040 --> 00:34:10,359 Speaker 1: You said, it's it's going through coolant, right. My wife 607 00:34:10,400 --> 00:34:13,359 Speaker 1: had when she had an oil change. The person who 608 00:34:13,480 --> 00:34:16,200 Speaker 1: changed the oil said that he had had cooling too. 609 00:34:16,280 --> 00:34:20,120 Speaker 1: It okay, so it's low on coolant. When the mechanic 610 00:34:20,200 --> 00:34:23,080 Speaker 1: diagnosed that, did he explain? You know, and I'm not 611 00:34:23,080 --> 00:34:25,440 Speaker 1: getting a good feeling from this. I have to tell you, Um, 612 00:34:25,480 --> 00:34:28,680 Speaker 1: did he explain? Did he explain anything with regard to 613 00:34:28,920 --> 00:34:32,680 Speaker 1: procedure how he diagnosed it? Is this an educated guess 614 00:34:32,680 --> 00:34:35,040 Speaker 1: that it's an intake or does he know this for 615 00:34:35,080 --> 00:34:40,000 Speaker 1: sure because he ran test one, two and three. To 616 00:34:40,080 --> 00:34:43,560 Speaker 1: tell you the truth, I think it was very superficial. 617 00:34:43,920 --> 00:34:46,920 Speaker 1: My wife boarded over. He said it might be just 618 00:34:47,040 --> 00:34:49,200 Speaker 1: a hose and that he sort of looked at it 619 00:34:49,360 --> 00:34:52,840 Speaker 1: for couldn't have been more than five ten minutes. And 620 00:34:54,120 --> 00:34:57,879 Speaker 1: his guest, Yeah, no diagnosis, John, stay put. I've got 621 00:34:57,880 --> 00:34:59,320 Speaker 1: to put John hold for a second. I've got to 622 00:34:59,400 --> 00:35:01,239 Speaker 1: pull over and pay some bills. And then when we 623 00:35:01,360 --> 00:35:02,440 Speaker 1: come back, and I want to, I want to give 624 00:35:02,480 --> 00:35:04,279 Speaker 1: your call the time it deserves. I'm running any of 625 00:35:04,360 --> 00:35:07,160 Speaker 1: the car. Doctor. We'll be back right after this. Bills 626 00:35:07,200 --> 00:35:31,160 Speaker 1: will be Christie to my baby, is no friend you 627 00:35:31,320 --> 00:35:51,879 Speaker 1: wish me reading. Yeah, it's beginning to look a lot 628 00:35:52,280 --> 00:35:55,239 Speaker 1: like Chris. Hey, welcome back. We're on any of the 629 00:35:55,239 --> 00:35:56,960 Speaker 1: car Doctor here. We're talking to John and your new 630 00:35:57,040 --> 00:35:59,800 Speaker 1: jersey about his oh five Chevy Equinox and some cooling 631 00:35:59,840 --> 00:36:02,960 Speaker 1: low is John, are you still there? Sir? You know 632 00:36:03,080 --> 00:36:06,440 Speaker 1: the issue here, John, is it really hasn't been diagnosed. 633 00:36:06,960 --> 00:36:09,040 Speaker 1: You know, the way he described that it could be 634 00:36:09,080 --> 00:36:12,640 Speaker 1: an intake manifold is like me saying, I think it's 635 00:36:12,680 --> 00:36:14,480 Speaker 1: gonna be nice weather tomorrow, but I haven't read the 636 00:36:14,480 --> 00:36:17,680 Speaker 1: weather report yet. Um, you know, it's very off the cuff. 637 00:36:17,800 --> 00:36:20,120 Speaker 1: And the problem is when it comes down to the 638 00:36:20,160 --> 00:36:24,000 Speaker 1: cost to repair, Um, it's very involved. All right. You 639 00:36:24,040 --> 00:36:27,000 Speaker 1: know he's right in doing the intake manifold. It's easily 640 00:36:27,040 --> 00:36:29,520 Speaker 1: a day's labor. It's a lot of work. And if 641 00:36:29,520 --> 00:36:32,399 Speaker 1: it's not an intake manifold gasket, and he goes through 642 00:36:32,440 --> 00:36:34,360 Speaker 1: all that and spends all that kind of money, and 643 00:36:34,400 --> 00:36:36,560 Speaker 1: then it's head gaskets. Guess what he's got to take 644 00:36:36,560 --> 00:36:38,719 Speaker 1: the intake manifold gasket back out that he just put 645 00:36:38,760 --> 00:36:40,960 Speaker 1: in in order to get to the head gaskets because 646 00:36:41,000 --> 00:36:44,359 Speaker 1: ones below the other. So I think what you've got 647 00:36:44,360 --> 00:36:47,839 Speaker 1: to a do is get it properly diagnosed, and a 648 00:36:47,880 --> 00:36:51,120 Speaker 1: competent mechanic will be able to do that in looking 649 00:36:51,160 --> 00:36:53,359 Speaker 1: at what he needs to look at, whether it's head 650 00:36:53,400 --> 00:36:56,319 Speaker 1: gasket alone or whether it's intake. The one thing you 651 00:36:56,400 --> 00:36:58,200 Speaker 1: have to consider the clock is gonna grab me and 652 00:36:58,239 --> 00:37:01,239 Speaker 1: I apologize, is that you've got to consider if you 653 00:37:01,280 --> 00:37:04,120 Speaker 1: put this major money into the car, what would you 654 00:37:04,160 --> 00:37:06,960 Speaker 1: do if another major component broke? What would that do 655 00:37:07,040 --> 00:37:09,160 Speaker 1: to how you feel about fixing this? If you have 656 00:37:09,200 --> 00:37:11,560 Speaker 1: any comments or anything else, email me run at car 657 00:37:11,640 --> 00:37:13,279 Speaker 1: Doctor show dot com. I'm run. Any of the car 658 00:37:13,360 --> 00:37:15,920 Speaker 1: doctor mechanics aren't expensive, they're priceless.