WEBVTT - The New Corner Office: Be your own receptionist 

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<v Speaker 1>When you subscribe to Bloomberg, you will get more than news.

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<v Speaker 1>it's time to return to the halls of West Beverly

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<v Speaker 1>High and hang out at the peach pit. On the

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<v Speaker 1>podcast nine O two one O MG visit Jenny Garth

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<v Speaker 1>and Tory Spelling for a rewatch of the hit series

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<v Speaker 1>Beverly Hills nine O two one oh. From the very beginning,

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<v Speaker 1>we get to tell the fans all of the behind

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<v Speaker 1>the scenes stories to actually happen, so they know what

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<v Speaker 1>happened on camera obviously, but we can tell them all

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<v Speaker 1>the good stuff to have an off camera Listen to

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<v Speaker 1>nine O two one O MG on the I Heart

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<v Speaker 1>Radio app, Apple Podcasts, or wherever you get your podcasts.

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<v Speaker 1>Good morning, This is Laura. Welcome to the New Corner Office,

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<v Speaker 1>the podcast where we share strategies for thriving in the

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<v Speaker 1>new world of work or location, and ours are more

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<v Speaker 1>flexible than in the past. Today's tip is to be

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<v Speaker 1>your own receptionist or do other frontline work from time

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<v Speaker 1>to time. If you're in a leadership role at your organization,

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<v Speaker 1>you probably take a broad view of your organization's work.

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<v Speaker 1>You focus on the mission you ask about the bottom line.

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<v Speaker 1>Is your market share growing, what our employee retention rates,

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<v Speaker 1>what new competitors have entered your space? Questions like these

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<v Speaker 1>are essential, but sometimes it can also be helpful to

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<v Speaker 1>get down into the weeds so you can understand the

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<v Speaker 1>everyday experiences of your clients and customers. One great way

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<v Speaker 1>to do this is to fill in as the receptionist

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<v Speaker 1>every now and then pick up the phone for the

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<v Speaker 1>main line at your organization and pay attention to what

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<v Speaker 1>colors have to say. You could do the digital equivalent

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<v Speaker 1>by fielding the queries that come into your organization's main inbox.

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<v Speaker 1>Do you get questions from customers about whether your current

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<v Speaker 1>hours and services are the same as usual or whether

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<v Speaker 1>there have been COVID related adjustments. If so, maybe you

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<v Speaker 1>can make this information easier to find on your website

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<v Speaker 1>or social media. Are concerned clients calling or emailing because

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<v Speaker 1>they haven't yet received a mailing they usually get in

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<v Speaker 1>early December. Maybe that means you need to communicate more

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<v Speaker 1>clearly that you've gone all digital this year. Are you

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<v Speaker 1>getting compliments about a recent webinar and inquiries about whether

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<v Speaker 1>the recording is available for people who couldn't attend. That

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<v Speaker 1>is a great occasion to share the positive feedback with

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<v Speaker 1>the person who put together the webinar and talk with

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<v Speaker 1>the communications team about promoting the recording to new audiences.

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<v Speaker 1>It's easy to assume that as a senior leader, your

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<v Speaker 1>time is best spent far away from day to day operations,

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<v Speaker 1>and that's generally true. But by taking a different perspective

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<v Speaker 1>from time to time, you can enjoy a front row

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<v Speaker 1>seat to see the experiences of your customers or clients.

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<v Speaker 1>By filling in as a frontline worker every now and then,

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<v Speaker 1>or by shadowing a frontline worker, you can learn a

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<v Speaker 1>lot about how your organization is serving your customers and

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<v Speaker 1>you will definitely get ideas for how your organization can

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<v Speaker 1>do its job even better. In the meantime, this is Laura,

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<v Speaker 1>thanks for listening, and here's the succeeding in the New

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<v Speaker 1>Corner Office. The New Corner Office is a production of

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<v Speaker 1>I Heart Radio. For more podcasts, visit the I Heart

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<v Speaker 1>Radio app, Apple Podcasts, or wherever you get your favorite shows.

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<v Speaker 1>Ueboos by Yamos Untos. After thirty years, it's time to

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<v Speaker 1>return to the halls of West Beverly, Hi and hang

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<v Speaker 1>out at the peach Pit. On the podcast nine O

0:05:02.960 --> 0:05:06.120
<v Speaker 1>two one o MG, visit Jenny Garth and Tory Spelling

0:05:06.240 --> 0:05:08.800
<v Speaker 1>for a rewatch of the hit series Beverly Hills nine

0:05:08.839 --> 0:05:11.240
<v Speaker 1>O two one oh. From the very beginning, we get

0:05:11.400 --> 0:05:14.279
<v Speaker 1>to tell the fans all of the behind the scenes

0:05:14.320 --> 0:05:16.640
<v Speaker 1>stories to actually happen, so they know what happened on

0:05:16.760 --> 0:05:19.480
<v Speaker 1>camera obviously, but we can tell them all the good

0:05:19.520 --> 0:05:21.640
<v Speaker 1>stuff that happen off camera. Listen to nine O two

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<v Speaker 1>one o MG on the I Heart Radio app, Apple Podcasts,

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<v Speaker 1>or wherever you get your podcasts. Conquer your New Year's

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<v Speaker 1>resolutions with the Before Breakfast podcast and each bite sized

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<v Speaker 1>daily episode, you'll learn how to make the most of

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<v Speaker 1>your time with practical tools to help you feel less

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<v Speaker 1>busy and get more done. Listen to Before Breakfast on

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<v Speaker 1>the I Heart Radio app four wherever you get your podcasts.