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Speaker 1: Good morning, This is Laura. Welcome to the New Corner Office,
Speaker 1: the podcast where we share strategies for thriving in the
Speaker 1: new world of work or location, and ours are more
Speaker 1: flexible than in the past. Today's tip is to be
Speaker 1: your own receptionist or do other frontline work from time
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Speaker 1: you probably take a broad view of your organization's work.
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Speaker 1: are essential, but sometimes it can also be helpful to
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Speaker 1: main line at your organization and pay attention to what
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Speaker 1: by fielding the queries that come into your organization's main inbox.
Speaker 1: Do you get questions from customers about whether your current
Speaker 1: hours and services are the same as usual or whether
Speaker 1: there have been COVID related adjustments. If so, maybe you
Speaker 1: can make this information easier to find on your website
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Speaker 1: early December. Maybe that means you need to communicate more
Speaker 1: clearly that you've gone all digital this year. Are you
Speaker 1: getting compliments about a recent webinar and inquiries about whether
Speaker 1: the recording is available for people who couldn't attend. That
Speaker 1: is a great occasion to share the positive feedback with
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Speaker 1: the communications team about promoting the recording to new audiences.
Speaker 1: It's easy to assume that as a senior leader, your
Speaker 1: time is best spent far away from day to day operations,
Speaker 1: and that's generally true. But by taking a different perspective
Speaker 1: from time to time, you can enjoy a front row
Speaker 1: seat to see the experiences of your customers or clients.
Speaker 1: By filling in as a frontline worker every now and then,
Speaker 1: or by shadowing a frontline worker, you can learn a
Speaker 1: lot about how your organization is serving your customers and
Speaker 1: you will definitely get ideas for how your organization can
Speaker 1: do its job even better. In the meantime, this is Laura,
Speaker 1: thanks for listening, and here's the succeeding in the New
Speaker 1: Corner Office. The New Corner Office is a production of
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Speaker 1: Radio app, Apple Podcasts, or wherever you get your favorite shows.
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Speaker 1: for a rewatch of the hit series Beverly Hills nine
Speaker 1: O two one oh. From the very beginning, we get
Speaker 1: to tell the fans all of the behind the scenes
Speaker 1: stories to actually happen, so they know what happened on
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