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Speaker 1: it's time to return to the halls of West Beverly

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Speaker 1: High and hang out at the peach pit. On the

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Speaker 1: podcast nine O two one O MG visit Jenny Garth

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Speaker 1: Beverly Hills nine O two one oh. From the very beginning,

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Speaker 1: we get to tell the fans all of the behind

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Speaker 1: the scenes stories to actually happen, so they know what

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Speaker 1: happened on camera obviously, but we can tell them all

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Speaker 1: the good stuff to have an off camera Listen to

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Speaker 1: nine O two one O MG on the I Heart

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Speaker 1: Radio app, Apple Podcasts, or wherever you get your podcasts.

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Speaker 1: Good morning, This is Laura. Welcome to the New Corner Office,

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Speaker 1: the podcast where we share strategies for thriving in the

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Speaker 1: new world of work or location, and ours are more

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Speaker 1: flexible than in the past. Today's tip is to be

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Speaker 1: your own receptionist or do other frontline work from time

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Speaker 1: to time. If you're in a leadership role at your organization,

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Speaker 1: you probably take a broad view of your organization's work.

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Speaker 1: You focus on the mission you ask about the bottom line.

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Speaker 1: Is your market share growing, what our employee retention rates,

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Speaker 1: what new competitors have entered your space? Questions like these

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Speaker 1: are essential, but sometimes it can also be helpful to

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Speaker 1: get down into the weeds so you can understand the

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Speaker 1: everyday experiences of your clients and customers. One great way

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Speaker 1: to do this is to fill in as the receptionist

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Speaker 1: every now and then pick up the phone for the

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Speaker 1: main line at your organization and pay attention to what

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Speaker 1: colors have to say. You could do the digital equivalent

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Speaker 1: by fielding the queries that come into your organization's main inbox.

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Speaker 1: Do you get questions from customers about whether your current

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Speaker 1: hours and services are the same as usual or whether

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Speaker 1: there have been COVID related adjustments. If so, maybe you

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Speaker 1: can make this information easier to find on your website

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Speaker 1: or social media. Are concerned clients calling or emailing because

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Speaker 1: they haven't yet received a mailing they usually get in

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Speaker 1: early December. Maybe that means you need to communicate more

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Speaker 1: clearly that you've gone all digital this year. Are you

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Speaker 1: getting compliments about a recent webinar and inquiries about whether

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Speaker 1: the recording is available for people who couldn't attend. That

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Speaker 1: is a great occasion to share the positive feedback with

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Speaker 1: the person who put together the webinar and talk with

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Speaker 1: the communications team about promoting the recording to new audiences.

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Speaker 1: It's easy to assume that as a senior leader, your

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Speaker 1: time is best spent far away from day to day operations,

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Speaker 1: and that's generally true. But by taking a different perspective

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Speaker 1: from time to time, you can enjoy a front row

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Speaker 1: seat to see the experiences of your customers or clients.

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Speaker 1: By filling in as a frontline worker every now and then,

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Speaker 1: or by shadowing a frontline worker, you can learn a

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Speaker 1: lot about how your organization is serving your customers and

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Speaker 1: you will definitely get ideas for how your organization can

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Speaker 1: do its job even better. In the meantime, this is Laura,

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Speaker 1: thanks for listening, and here's the succeeding in the New

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Speaker 1: Corner Office. The New Corner Office is a production of

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Speaker 1: I Heart Radio. For more podcasts, visit the I Heart

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Speaker 1: Radio app, Apple Podcasts, or wherever you get your favorite shows.

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Speaker 1: Ueboos by Yamos Untos. After thirty years, it's time to

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Speaker 1: return to the halls of West Beverly, Hi and hang

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Speaker 1: out at the peach Pit. On the podcast nine O

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Speaker 1: two one o MG, visit Jenny Garth and Tory Spelling

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Speaker 1: for a rewatch of the hit series Beverly Hills nine

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Speaker 1: O two one oh. From the very beginning, we get

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Speaker 1: to tell the fans all of the behind the scenes

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Speaker 1: stories to actually happen, so they know what happened on

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Speaker 1: camera obviously, but we can tell them all the good

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Speaker 1: stuff that happen off camera. Listen to nine O two

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Speaker 1: one o MG on the I Heart Radio app, Apple Podcasts,

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Speaker 1: or wherever you get your podcasts. Conquer your New Year's

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Speaker 1: resolutions with the Before Breakfast podcast and each bite sized

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Speaker 1: daily episode, you'll learn how to make the most of

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