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Speaker 1: It's another jubile phone frame mornings. Hello. Hi, my name

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Speaker 1: is Pete Eakins. I'm calling from Airlines. I was looking

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Speaker 1: for Yelena us is she? Hello, Yelena? How are you today? Oh?

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Speaker 1: I'm good. How are you live in the dream? Working

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Speaker 1: customer service at an airline? Hey? I mean at least you,

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Speaker 1: you know, have a job right now. Yeah, yeah, I

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Speaker 1: guess that's a good way to look at it. I

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Speaker 1: don't mean to be such a down or right out

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Speaker 1: of the gate, but you know, I'm on the phone

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Speaker 1: all day calling people about things, especially right now where

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Speaker 1: things are tough because of the whole COVID situation and traveling.

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Speaker 1: And I see that you have an itinerary book to

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Speaker 1: Paris in December. I do. Yeah, your itinerary shows that

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Speaker 1: you were routed through Madrid. That sounds exciting. Yeah, I

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Speaker 1: can't wait. What are you going to do there? That's

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Speaker 1: just a vacation. I mean, you know, it's been a

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Speaker 1: long time. Did you buy that for yourself? Orn'd your

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Speaker 1: parents buy it for you? I bought it for myself, Okay, yeah, okay,

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Speaker 1: just wondering because you know, like a sound young and

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Speaker 1: sometimes young people their parents when they get out of college,

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Speaker 1: like I just want to travel the world for a

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Speaker 1: little while, and then they don't get a real job,

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Speaker 1: and then they go travel around the world for six months,

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Speaker 1: backpacking through Paris where everything is great, while some people

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Speaker 1: had to get a job right out of high school

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Speaker 1: a call center for airlines. So just wondering who I'm

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Speaker 1: talking to, that's all. Yeah, I bought the ticket myself,

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Speaker 1: so and I don't really appreciate the attitude that you

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Speaker 1: have right now either. So sorry you have the job

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Speaker 1: you have, but I'm very sorry. I'm just having one

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Speaker 1: of those days. Do you ever have one of those days?

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Speaker 1: I'm having one right now, right, yeah? Okay, Well you're

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Speaker 1: one of those days. Is probably not the same as mine.

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Speaker 1: Have you worked in a customer service call center for

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Speaker 1: an airline since you were eighteen years old? No, but

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Speaker 1: I have worked in customer service, and I can say

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Speaker 1: that I never would have treated a person this way. Okay, Fine,

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Speaker 1: Here is the deal with your trip. If it can

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Speaker 1: still happen because of the pandemic, You're gonna not be

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Speaker 1: rerouted and your layover is going to be a little

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Speaker 1: bit longer. You will stop over in Botswana, Botswana, where

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Speaker 1: the is that. Oh, well, good question. It is apparently

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Speaker 1: it's near South Africa. It makes no sense. I don't

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Speaker 1: want to go to Africa. That was not part of

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Speaker 1: the planet. I know that, I know, I know anybody else,

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Speaker 1: ma'am man, I can tell I have a feeling that

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Speaker 1: you're getting a little upset here. Am I reading that correctly? Wow?

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Speaker 1: A stute? I don't know what that means. A stute? No, no, no,

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Speaker 1: I'm saying Botswana. That's where you'll be staying, Botswana, not

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Speaker 1: a stute. I don't know where a stude is. Maybe

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Speaker 1: you should read a book and come back to me

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Speaker 1: with something that makes sense. I want to speak to

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Speaker 1: somebody else. I want to speak to a manager like

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Speaker 1: I wanted to stop in Spain. I haven't gotten any

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Speaker 1: sort of email without the problem. But what okay, and

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Speaker 1: that's what I'm telling you is that's not gonna happen.

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Speaker 1: You're gonna stop in Botswana for a short layover. Okay,

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Speaker 1: Well how long is the layover? Because if you have

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Speaker 1: a feeling, short means something very different. Well, actually, this

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Speaker 1: is an interesting an hour. This is an interesting ticket

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Speaker 1: because it actually says it no idea yet they're not sure,

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Speaker 1: it could be a few days to a week. That's

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Speaker 1: not a layover, that's a vacation. My trip is only

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Speaker 1: two weeks. I cannot stay a week in Africa. Actually, okay,

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Speaker 1: now that I'm reading it, you're correct. We went ahead

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Speaker 1: and changed your whole reservation because we can't fly you

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Speaker 1: into Paris because of the pandemic situation. Like I said, so,

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Speaker 1: we're just sending you Aboutswana for a week. You can't

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Speaker 1: do that. You can't just change someone's reservation without asking them.

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Speaker 1: If that's okay, you should give me a refund at least,

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Speaker 1: I guess we just did that, though, don't do another

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Speaker 1: country yet? Like, do I even need a visa? Like?

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Speaker 1: I know, I'm not going to ask. Well, you know

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Speaker 1: what this is the thing, Like, it's not really on

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Speaker 1: me to tell you if you need a visa or not.

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Speaker 1: If you're going on a vacation to a place you

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Speaker 1: should do your research? Are you kidding me? Look, let

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Speaker 1: me speak to your manager right now. I'm sorry, I'm sorry.

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Speaker 1: What was that? What was that? I want to speak

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Speaker 1: to your manager. Hello, I'm having trouble hearing you. What

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Speaker 1: was that? What do you want to do? You want

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Speaker 1: to speak to what? What was that? Let me talk

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Speaker 1: to your manager? Yo, Okay, that's what I thought you said.

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Speaker 1: But I can't do that. Why why can you not

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Speaker 1: let me talk to a manager? Because this is actually

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Speaker 1: Jewel from The Jewel Show doing a prank call on you. Sorry,

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Speaker 1: what it's a joke. It's a prank phone call. Your

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Speaker 1: sister set you up? What? Your sister set you up

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Speaker 1: for a prank phone call. She said that she knows

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Speaker 1: how stressed you are about this trip and you're expecting

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Speaker 1: it to get canceled anyway, so she wanted to be

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Speaker 1: in a mess with you. Oh my god, that was

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Speaker 1: so stressful. I thought my head was going to explode.

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Speaker 1: The next vacation we go on, I'm absolutely cleaning the

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Speaker 1: toilet with her too. Brush wake up every morning with

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Speaker 1: jubil phone pranks.