1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred d ui away now offering free remote 2 00:00:02,880 --> 00:00:06,280 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:08,960 Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,159 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d 5 00:00:12,200 --> 00:00:16,640 Speaker 1: Uyowa dot com or call eight day. We've done a 6 00:00:16,680 --> 00:00:20,160 Speaker 1: lot of prank customer service style phone calls over the years, 7 00:00:20,760 --> 00:00:23,120 Speaker 1: and those are pretty fun to do because it's actually 8 00:00:23,200 --> 00:00:29,120 Speaker 1: really easy to frustrate someone who's already frustrated. Good point, Ad, 9 00:00:29,200 --> 00:00:32,160 Speaker 1: But we actually had a weird idea. What's better than 10 00:00:32,560 --> 00:00:39,000 Speaker 1: one annoying helpline representative two annoying helpline representatives trying to 11 00:00:39,120 --> 00:00:43,400 Speaker 1: solve your issue at the exact same time. Wends easy 12 00:00:43,440 --> 00:00:46,280 Speaker 1: to be. We call it the power of two, and 13 00:00:46,360 --> 00:00:48,559 Speaker 1: you're gonna hear it in your phone tap right now. 14 00:00:48,880 --> 00:00:56,480 Speaker 1: As on the twenties, Hello, Hi, this is Matt calling 15 00:00:56,520 --> 00:00:59,840 Speaker 1: from Vancouver, and this is Susie also calling from Bancover. 16 00:01:00,520 --> 00:01:05,280 Speaker 1: Is this Tiffany Ports? Uh? Yeah, this is her? What 17 00:01:05,319 --> 00:01:08,600 Speaker 1: can I do for you? Well? Hello, you were at 18 00:01:08,600 --> 00:01:11,080 Speaker 1: one of our branches the other day inquiring about a 19 00:01:11,120 --> 00:01:16,880 Speaker 1: home loan. Um. Yeah, what what is this about? What's 20 00:01:16,920 --> 00:01:20,640 Speaker 1: what about? Yeah, what's what about? I mean, there's like 21 00:01:20,760 --> 00:01:23,880 Speaker 1: two people, and usually you know, when someone does, like 22 00:01:23,959 --> 00:01:27,319 Speaker 1: a customer service call, there's one person. So this is like, oh, 23 00:01:27,360 --> 00:01:29,800 Speaker 1: it's a new experiment the bank is trying out called 24 00:01:29,920 --> 00:01:33,399 Speaker 1: the power of two. Yeah, the power of two. I 25 00:01:33,560 --> 00:01:39,720 Speaker 1: already said that. Yeah, okay, okay, So the bank wants 26 00:01:39,720 --> 00:01:42,840 Speaker 1: to double everything two checking accounts to saving accounts to 27 00:01:43,080 --> 00:01:47,120 Speaker 1: customer service reps for every call. That's the power of two. Yeah, 28 00:01:47,120 --> 00:01:49,920 Speaker 1: we're twice as helpful. Double the hell, double the fun? 29 00:01:52,080 --> 00:01:55,640 Speaker 1: Do I get twice the discount? I mean, oh, no, 30 00:01:56,520 --> 00:01:59,320 Speaker 1: we're a bank. Okay. So you were in the branch 31 00:01:59,360 --> 00:02:02,040 Speaker 1: the other day asking about a home loan, and this 32 00:02:02,120 --> 00:02:05,760 Speaker 1: is where my bank buddy Susie takes over. Yes, so 33 00:02:05,880 --> 00:02:07,640 Speaker 1: you were in the branch the other day asking about 34 00:02:07,640 --> 00:02:11,280 Speaker 1: a home loan. Yes I was. I mean I feel 35 00:02:11,280 --> 00:02:16,160 Speaker 1: like we covered that all right back to you, Matt. No, Susie, 36 00:02:16,160 --> 00:02:19,120 Speaker 1: this is where you take over and I just kick back. No, 37 00:02:19,440 --> 00:02:22,040 Speaker 1: I'm supposed to set her up. I'm doing double the work, Matt. 38 00:02:22,280 --> 00:02:25,440 Speaker 1: We're supposed to split it fifty fifty. The power of two? 39 00:02:25,800 --> 00:02:28,440 Speaker 1: What is going on? All right? Well, I guess I 40 00:02:28,520 --> 00:02:32,000 Speaker 1: take it from here. So you were in the branch 41 00:02:32,080 --> 00:02:35,120 Speaker 1: the other day inquiring about a home loan, and now 42 00:02:35,280 --> 00:02:39,040 Speaker 1: back to Susie. Oh my god, you need to finish 43 00:02:39,040 --> 00:02:42,120 Speaker 1: the whole sentence before you give it to me. Okay, sorry, 44 00:02:42,120 --> 00:02:43,800 Speaker 1: I'm sorry, Tiffany. Can we just place you on a 45 00:02:43,800 --> 00:02:46,760 Speaker 1: brief hold please, Susie, can you hold for us? I 46 00:02:46,840 --> 00:02:59,160 Speaker 1: mean yeah, I just hi, Tiffany. We're back. Yeah, Tiffany, 47 00:02:59,320 --> 00:03:03,959 Speaker 1: we're back. Sorry. Did we play two different hold musics 48 00:03:03,960 --> 00:03:08,079 Speaker 1: at the same time? Uh? Maybe I didn't know what 49 00:03:08,160 --> 00:03:10,720 Speaker 1: was going on. Yeah, we played two songs in one. 50 00:03:11,240 --> 00:03:13,400 Speaker 1: Oh my god. That's where you play one song and 51 00:03:13,440 --> 00:03:15,160 Speaker 1: then you play a different one at the same time. 52 00:03:15,480 --> 00:03:17,840 Speaker 1: It's the whole power of two thing. It's new for 53 00:03:17,960 --> 00:03:20,919 Speaker 1: us to We're just working out the bugs. This is 54 00:03:20,960 --> 00:03:23,119 Speaker 1: getting confusing, kind of you don't have to do a thing. 55 00:03:23,520 --> 00:03:27,000 Speaker 1: That's right. You're the customer and we got you, not I. 56 00:03:27,600 --> 00:03:31,680 Speaker 1: We together, we the power of two that like five 57 00:03:31,760 --> 00:03:36,160 Speaker 1: times we move on. Yeah, we're sorry about that. Are bad. 58 00:03:36,360 --> 00:03:38,320 Speaker 1: We're going to figure this out behind the scenes and 59 00:03:38,400 --> 00:03:41,160 Speaker 1: puts you on hold with our special power of two 60 00:03:41,240 --> 00:03:54,080 Speaker 1: hold music. All right, have fun. Okay, we're back. I 61 00:03:54,120 --> 00:03:56,360 Speaker 1: think we figured it out. Were you at one of 62 00:03:56,360 --> 00:04:00,240 Speaker 1: our branches recently asking about a home loan? Already told 63 00:04:00,280 --> 00:04:03,600 Speaker 1: you that? Okay, great, Well over to you, Susie. This 64 00:04:03,760 --> 00:04:06,560 Speaker 1: isn't kind of work, Matt. You're not doing your job 65 00:04:06,720 --> 00:04:09,000 Speaker 1: and it's making me do twice the work. Okay. I 66 00:04:09,000 --> 00:04:11,320 Speaker 1: feel like I'm doing twice the work, Susie, and I'm 67 00:04:11,360 --> 00:04:15,200 Speaker 1: not doing your job. So tired? Why are you fighting? 68 00:04:15,640 --> 00:04:18,920 Speaker 1: I quit? I know I'm gonna quit. You can't quite, 69 00:04:19,000 --> 00:04:25,440 Speaker 1: we'll quit together, Okay, three? I quit? Oh? Hello, do 70 00:04:25,480 --> 00:04:28,560 Speaker 1: you guys not remember I'm still on the phone. Oh 71 00:04:28,600 --> 00:04:30,880 Speaker 1: that's right. Yeah, I guess we should probably explain then 72 00:04:31,040 --> 00:04:33,440 Speaker 1: it's actually a prank phone call. Yeah, actually it's actually 73 00:04:33,440 --> 00:04:35,600 Speaker 1: a prank phone call. I just said that now. I 74 00:04:35,640 --> 00:04:38,680 Speaker 1: also said that, fine, I'll call you Jose it is 75 00:04:38,720 --> 00:04:42,680 Speaker 1: my real name. Are you hearing? Yes? Your husband Neil 76 00:04:42,760 --> 00:04:44,599 Speaker 1: set you up. He said, you guys ask about a 77 00:04:44,600 --> 00:04:46,919 Speaker 1: homelan the other day and you've been like waiting to 78 00:04:47,040 --> 00:04:50,320 Speaker 1: hear back. So we're the bank calling your back. Just 79 00:04:50,400 --> 00:04:53,560 Speaker 1: Matt and Susie. No, I quit. Sorry, that was your quit, 80 00:04:53,680 --> 00:04:58,400 Speaker 1: Matt was just it was terrible. I mean, I had 81 00:04:58,480 --> 00:05:00,760 Speaker 1: no idea. What this power of two crap one? So 82 00:05:00,920 --> 00:05:03,960 Speaker 1: I'm so glad that that was not real. Oh it 83 00:05:04,000 --> 00:05:05,560 Speaker 1: is real. This is how Brooke and I are all 84 00:05:05,600 --> 00:05:07,800 Speaker 1: the time. Am all right? Brooke all the time, all 85 00:05:07,800 --> 00:05:17,320 Speaker 1: the time. To baby Tiffany your turn, um no, thank you. 86 00:05:21,000 --> 00:05:23,800 Speaker 1: Week up every morning with phone taps weekday mornings on 87 00:05:23,880 --> 00:05:27,640 Speaker 1: the twenties, Brooke and Jeffrey in the morning