WEBVTT - A Hilarious Way to Fight Back Against Robocalls

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<v Speaker 1>The company that's fighting back against robo calls in a

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<v Speaker 1>hilarious way. What's going on. I'm rich Demiro. This is

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<v Speaker 1>Rich on Tech with me today is Ethan gar He

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<v Speaker 1>runs a company called Robokiller, which has an app that

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<v Speaker 1>can help you avoid robo calls on your cell phone.

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<v Speaker 1>But even better, they will actually fight back against these

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<v Speaker 1>robo calls with something called answer bots. Ethan, Welcome to

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<v Speaker 1>the podcast.

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<v Speaker 2>Hey, thanks for having me.

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<v Speaker 1>So tell me about Robokiller. Tell me about the app.

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<v Speaker 1>How is it different than other apps out there?

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<v Speaker 2>Yeah, so robokiller will block millions of these unwanted, annoying

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<v Speaker 2>telemarketing and scam calls from reaching your phone. But what's

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<v Speaker 2>really awesome about it is not only will it do that,

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<v Speaker 2>but in the background, it'll answer those calls with these

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<v Speaker 2>answer bots, which are robots of our own that are

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<v Speaker 2>really smart. They know how to press one to find

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<v Speaker 2>the humans behind these calls so they can waste their time.

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<v Speaker 2>There are recordings of our own that will have conversations

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<v Speaker 2>with these guys and talk to them sometimes hours on end,

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<v Speaker 2>just wasting their time, which is time that they can't

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<v Speaker 2>spend reaching into your pocket stealing money from you. Stealing

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<v Speaker 2>your identity.

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<v Speaker 1>It's quite hilarious because inside the app, you let users

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<v Speaker 1>see the phone calls that they're getting and the responses

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<v Speaker 1>you made to those with your answer bots, and it's

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<v Speaker 1>all recorded, and you can literally go in and kind

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<v Speaker 1>of normally you'd want to avoid anything to do with

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<v Speaker 1>robo calls, but you're kind of making this fun to

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<v Speaker 1>see that you're wasting their time.

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<v Speaker 2>Yeah, I mean, we definitely want to start with this

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<v Speaker 2>idea that you're we're going to give you that peace

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<v Speaker 2>and quiet, right when when your phone doesn't ring, you

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<v Speaker 2>feel good, Right, that's the problem you're trying to solve.

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<v Speaker 2>When you have robo Killer, we block these calls from

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<v Speaker 2>ringing on your phone. The only thing you're going to

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<v Speaker 2>get is a notification that says, hey, we've blocked this call,

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<v Speaker 2>but silently and in the background, we're answering this call,

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<v Speaker 2>and we're recording the conversation between the answer bot and

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<v Speaker 2>the telemarketer. Then once that call is done, this recording

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<v Speaker 2>is in the app available for you to go listen to.

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<v Speaker 2>So you can go listen to this robot, which you

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<v Speaker 2>may have even created, because we let you create your

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<v Speaker 2>own answer bots or choose from one that we've created.

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<v Speaker 2>You can then go and listen to that conversation and

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<v Speaker 2>hilarious when you hear you know, one of our answer

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<v Speaker 2>bots is a guy who's in a canoe that's sinking

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<v Speaker 2>and he's you know, when you hear the telemarketer trying to,

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<v Speaker 2>you know, sell this guy on something and he's like, hey,

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<v Speaker 2>what do you do about a shark, you know, swimming

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<v Speaker 2>around you. You know, it gets really funny and it's

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<v Speaker 2>amazing how entertaining it can be. But you know, it's

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<v Speaker 2>great to to you know, be able to solve a

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<v Speaker 2>problem and do it in a fun way.

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<v Speaker 1>The app. A lot of people are hesitant to download

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<v Speaker 1>these apps for two reasons. Number one, they cost money. Generally,

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<v Speaker 1>if you're getting a good service, you're probably gonna have

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<v Speaker 1>to pay for it, right, so you're like three bucks

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<v Speaker 1>a month. The second thing is if I sign up,

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<v Speaker 1>am I handing over my phone number and just accepting

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<v Speaker 1>a million calls from these robo callers.

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<v Speaker 2>No, we're definitely in the business of stopping these robo calls,

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<v Speaker 2>not making more come to your phone. There is a fee,

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<v Speaker 2>but we give you a seven day free trial. We

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<v Speaker 2>want people to feel comfortable before they choose their monthly

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<v Speaker 2>or yearly plan. We want people to know that this

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<v Speaker 2>is a service that they're going to get value out of,

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<v Speaker 2>and we're confident they will. And I think the first

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<v Speaker 2>time you get that notification that we've blocked a call

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<v Speaker 2>and then you go and listen to it, there's that moment,

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<v Speaker 2>that aha moment where you go, oh wow, this is

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<v Speaker 2>finally a real solution to this problem.

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<v Speaker 1>All right, let's go over some of the most common

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<v Speaker 1>scam calls coming in. Number one, Rachel from Cardholder Services.

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<v Speaker 1>I feel like I've gotten this one because the best

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<v Speaker 1>part about this is that everyone has a credit card.

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<v Speaker 1>So when they call you, they're like, this is call

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<v Speaker 1>from your credit card. You're like, oh, I need to

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<v Speaker 1>listen to this.

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<v Speaker 2>Yeah. The first thing she says is that there's no

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<v Speaker 2>problem with your account, and you're like, well, why are

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<v Speaker 2>you calling me then? But yeah, this is a really

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<v Speaker 2>old one. In fact, I think I was telling you earlier.

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<v Speaker 2>Rachel from Cardholder Services got replaced with like Heather from

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<v Speaker 2>Cardholder Services and Kristen from Cardholder Services and a whole

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<v Speaker 2>other slew of women from Cardholder Services for a while,

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<v Speaker 2>but Rachel has made her way back and is again

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<v Speaker 2>one of the most popular scams. And I believe it's

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<v Speaker 2>a debt consolidation scam where they're trying to get you

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<v Speaker 2>to combine credit cards. But it's you know, it's a

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<v Speaker 2>relentless one. It's millions and millions of calls. In fact,

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<v Speaker 2>it's probably a significant percentage of the five billion robocalls

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<v Speaker 2>and telemarketing calls that are being made every month.

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<v Speaker 1>Two Americans, All Right, a carpet cleaning company. What's the

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<v Speaker 1>deal on that?

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<v Speaker 2>Yeah, that was a carpet cleaning referral service. We see,

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<v Speaker 2>we see it to this day from what I understand, Uh,

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<v Speaker 2>there's a chance that a carpet cleaner will actually show

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<v Speaker 2>up at your door if you contract through these services.

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<v Speaker 2>But the calls they're making are legal.

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<v Speaker 1>So it's sort of a referral service. But the way

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<v Speaker 1>they're doing it is so it's a legit business really

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<v Speaker 1>because they're probably giving leads to businesses.

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<v Speaker 2>It's probably not a like a legal registered business, but

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<v Speaker 2>it is. But the what they what they're not trying

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<v Speaker 2>to do as far as I know, is get you

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<v Speaker 2>to give them money and then have nothing happen at

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<v Speaker 2>the you know, it's but it's still it's still a scam.

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<v Speaker 2>They're not. You can go contract these services by opening

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<v Speaker 2>up the phone book or looking online and finding your

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<v Speaker 2>you know, much more reputable service.

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<v Speaker 1>The phone book. What's that I use y'all money than

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<v Speaker 1>you know about y'all? All right, Investigation team of IRS.

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<v Speaker 1>This is a scary one because it's the government calling

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<v Speaker 1>you and you'll listen.

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<v Speaker 2>Yeah, and people to this day fall for it, even

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<v Speaker 2>though this you know, it's it's now been going on

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<v Speaker 2>at least five or six years, if not more, and

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<v Speaker 2>the FTC and the FCC and the i r S

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<v Speaker 2>have put out public service announcements trying to get people

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<v Speaker 2>to make sure that they don't fall for this scam.

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<v Speaker 2>Because the I r S will not call you about

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<v Speaker 2>a debt, a debt like this, it's not how they

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<v Speaker 2>do their enforcement. But what's really crazy about that call

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<v Speaker 2>is usually the end of that call is them telling

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<v Speaker 2>you you have to call a phone number. And if

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<v Speaker 2>you think about it, the people who call that phone

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<v Speaker 2>number are self selecting themselves as victims. They are saying,

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<v Speaker 2>I believe that this this robot that called me, that

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<v Speaker 2>told me that if I don't call them back, is

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<v Speaker 2>actually going to send the police to arrest me within

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<v Speaker 2>the hour if I don't call these people back. So

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<v Speaker 2>it's one that's I think it's one of the most

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<v Speaker 2>horrific ones because it's really based on fear. It targets

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<v Speaker 2>the most vulnerable in society, and at the end of

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<v Speaker 2>the day, it steals millions and millions of dollars.

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<v Speaker 1>Health Insurance Enrollment Center, health insurance hot topic.

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<v Speaker 2>Yeah, there's actually a number of health insurance scams. It's

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<v Speaker 2>no matter what area code I look at, it's health

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<v Speaker 2>insurance is almost always in the top five as one

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<v Speaker 2>of the scams. They are targeting people, especially the elderly

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<v Speaker 2>or people who have trouble getting health insurance. A lot

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<v Speaker 2>of younger people are having trouble getting health insurance. They're

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<v Speaker 2>targeting them with these calls because again, they look at

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<v Speaker 2>people these as as you know, they look for vulnerable markets.

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<v Speaker 1>This is a big one. I get a lot of

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<v Speaker 1>emails and calls about the tech support scams out there,

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<v Speaker 1>and the Microsoft Security Department is just one name that

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<v Speaker 1>this goes under. There's probably many others.

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<v Speaker 2>Right, but I assume when you answer that, you're like,

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<v Speaker 2>you know, I'm a tech reporter, right.

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<v Speaker 1>I actually got one of these people on the phone,

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<v Speaker 1>and I wanted to see what they did. So I

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<v Speaker 1>went through the whole flow and I saw how they

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<v Speaker 1>said go to this IP address. I was like, oh,

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<v Speaker 1>because I wanted to know what they were making people.

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<v Speaker 1>Do ya download some software to your computer that lets

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<v Speaker 1>them remotely take access? Yep? And it was very slick,

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<v Speaker 1>I must say. How they did it?

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<v Speaker 2>Yeah, they you know, they really have become experts in

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<v Speaker 2>playing this mind game to get you to go that

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<v Speaker 2>one next step, you know, and if you do this,

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<v Speaker 2>everything's going to be okay. If you do this, everything's

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<v Speaker 2>going to be okay. And your computer, which was working

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<v Speaker 2>fine before you got this call, all of a sudden

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<v Speaker 2>is locked up.

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<v Speaker 1>You know.

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<v Speaker 2>They've put some ransomware and you can't get you know,

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<v Speaker 2>and they're saying, hey, I can fix this for you.

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<v Speaker 2>You just have to, you know, go to Target and

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<v Speaker 2>get me a five hundred dollars gift card or something crazy,

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<v Speaker 2>you know, like they the payment schemes are always strange,

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<v Speaker 2>you know, whether it's with bitcoin or something like this.

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<v Speaker 1>But uh yeah, but yeah, we'll do it. Because I

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<v Speaker 1>just got an email from someone who said her mom

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<v Speaker 1>bought I think it was like eight thousand dollars in

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<v Speaker 1>iTunes gift cards, and they stayed with them on the

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<v Speaker 1>phone to go from store to store because you can't

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<v Speaker 1>clearly buy all those at one store. I just couldn't

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<v Speaker 1>even believe that that was real.

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<v Speaker 2>And I've heard of the irs scam ending with that,

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<v Speaker 2>with you know, someone driving around getting these, you know,

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<v Speaker 2>buying these gift cards, and you'd think someone, you'd think

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<v Speaker 2>someone would say to themselves, the government would not make

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<v Speaker 2>me go to target, right, or you like drive around

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<v Speaker 2>like this.

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<v Speaker 1>Okay, So let's listen to one of these answer bots

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<v Speaker 1>because they are just hilarious. Here's an answer bot calling

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<v Speaker 1>back a robocaller on the Robokiller app.

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<v Speaker 2>Hey, Abby, here's the deal.

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<v Speaker 3>You just call me in a vocal training exercise mode.

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<v Speaker 3>Just hear me like think for like thirty seconds and

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<v Speaker 3>e then that long before.

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<v Speaker 1>Your legend never did.

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<v Speaker 3>At But yeah, can you just like give me your

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<v Speaker 3>honest opinion about what you thought of that?

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<v Speaker 1>Dude?

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<v Speaker 2>Oh no, oh my god, are you watching the television

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<v Speaker 2>right now? Do you see what's happening?

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<v Speaker 1>No, what's going on?

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<v Speaker 2>Oh my god, you got to turn on the news.

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<v Speaker 3>This is awful.

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<v Speaker 2>No, Oh god, I can't even watch this. Oh no, no,

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<v Speaker 2>what the hell's going on? You got to turn on

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<v Speaker 2>the news or something. It must be all over the internet.

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<v Speaker 2>Oh my god, what is it?

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<v Speaker 1>Tell me? You're freaking me out, man. These answer bots

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<v Speaker 1>are hilarious. So you've made it fun to interact with

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<v Speaker 1>these guys. What does this do? What does it prove

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<v Speaker 1>when you call these guys? I mean, it seems like

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<v Speaker 1>you're wasting your time, But is there actually a benefit

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<v Speaker 1>of these answer bots?

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<v Speaker 3>Well?

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<v Speaker 2>Yeah, absolutely. Answer bots are designed to waste scammers time,

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<v Speaker 2>and time is money, if you think about it, whether

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<v Speaker 2>we like it or not, whether they're legitimate, meaning they

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<v Speaker 2>registered or not. These are businesses. They look at this,

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<v Speaker 2>you know, they look at this from a dollars and

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<v Speaker 2>cents perspective. They have costs, which are making these calls labor,

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<v Speaker 2>and they have revenue that's the scam money that they

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<v Speaker 2>bring in. They will do anything to increase their bottom line,

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<v Speaker 2>but at the end of the day, time is the

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<v Speaker 2>one thing that's their most precious commodity they've got. You know,

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<v Speaker 2>they can make millions and millions of robocalls, but they're

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<v Speaker 2>limited by the number of humans who can actually go

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<v Speaker 2>and then fit and finish the scam.

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<v Speaker 1>You know, close to the people forget about this aspect

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<v Speaker 1>because we call them robo calls. We assume they're just

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<v Speaker 1>all robotic and automated, But there is a portion of

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<v Speaker 1>the call where push comes to shove and you have

0:10:18.640 --> 0:10:20.520
<v Speaker 1>to talk to a real person to kind of complete

0:10:20.520 --> 0:10:21.160
<v Speaker 1>that transaction.

0:10:21.280 --> 0:10:24.040
<v Speaker 2>Yeah, I've never heard of a of a scam call

0:10:24.440 --> 0:10:27.559
<v Speaker 2>where it doesn't end with you talking to a human being. Oh,

0:10:27.640 --> 0:10:30.160
<v Speaker 2>it starts with a robocall, because that's the you know,

0:10:30.200 --> 0:10:32.559
<v Speaker 2>that's the top of the funnel. They can make gazillions

0:10:32.559 --> 0:10:36.920
<v Speaker 2>of calls very cheap, and you know, they just have

0:10:37.000 --> 0:10:40.240
<v Speaker 2>to have someone available to answer when when the group.

0:10:40.360 --> 0:10:43.040
<v Speaker 2>Then when a smaller group of of the people who

0:10:43.040 --> 0:10:46.800
<v Speaker 2>got the call, press one or call them back that

0:10:46.960 --> 0:10:49.520
<v Speaker 2>small group. And in some cases, you know, I've seen

0:10:49.520 --> 0:10:51.840
<v Speaker 2>an IRS phone scam where I kept calling them back

0:10:51.880 --> 0:10:53.800
<v Speaker 2>and calling them back, and I realized that it was

0:10:54.000 --> 0:10:57.360
<v Speaker 2>two people. It was two people. They were they weren't

0:10:57.360 --> 0:10:59.560
<v Speaker 2>in the same room, but they were. They were. It

0:10:59.600 --> 0:11:02.720
<v Speaker 2>was two eyes who were making these calls. And I

0:11:02.840 --> 0:11:05.360
<v Speaker 2>realized all I had to do was keep calling them

0:11:05.360 --> 0:11:07.800
<v Speaker 2>back and wasting their time and I could drive them

0:11:07.840 --> 0:11:11.000
<v Speaker 2>crazy at the end of the day, whether it's two

0:11:11.080 --> 0:11:14.200
<v Speaker 2>people or two hundred people in a bullpen, answer bots

0:11:14.320 --> 0:11:16.840
<v Speaker 2>have that same effect. Answer bots can talk to two

0:11:16.960 --> 0:11:19.560
<v Speaker 2>hundred people at a time, and that's two hundred people

0:11:19.600 --> 0:11:23.640
<v Speaker 2>who can't be talking to somebody's elderly grandmother or anybody else. Yes,

0:11:23.679 --> 0:11:27.040
<v Speaker 2>it's hilarious, Yes it's fun, but we ultimately believe that

0:11:27.080 --> 0:11:29.280
<v Speaker 2>this is impacting their bottom line and we hear it

0:11:29.679 --> 0:11:32.200
<v Speaker 2>at the end of the day. We're having a huge

0:11:32.240 --> 0:11:36.040
<v Speaker 2>impact on this. You know, we're disrupting this illegal marketplace

0:11:36.080 --> 0:11:40.480
<v Speaker 2>because our answer bots are really impacting their time. Sixty

0:11:40.640 --> 0:11:44.640
<v Speaker 2>thousand hours of time last month that we wasted of spammers.

0:11:44.679 --> 0:11:47.200
<v Speaker 2>That was sixty thousand hours that they didn't have to

0:11:47.640 --> 0:11:48.920
<v Speaker 2>reach into your pocket and rob you.

0:11:49.120 --> 0:11:51.439
<v Speaker 1>Ethan Gar, thanks so much for joining me. The app

0:11:51.480 --> 0:11:54.920
<v Speaker 1>again is called Robokiller. It's available for iOS and Android.

0:11:55.200 --> 0:11:57.240
<v Speaker 1>Check it out seven day free trial. After that you

0:11:57.280 --> 0:11:59.760
<v Speaker 1>can pay a little monthly fee to have all of

0:11:59.800 --> 0:12:02.480
<v Speaker 1>your calls blocked but or all of your robo calls blocked,

0:12:02.480 --> 0:12:05.560
<v Speaker 1>but more importantly, be entertained this thing. They even have

0:12:05.800 --> 0:12:08.480
<v Speaker 1>an answer bot radio where you can just tune in

0:12:08.520 --> 0:12:10.720
<v Speaker 1>and listen to some of these other calls that they're recording.

0:12:10.760 --> 0:12:13.280
<v Speaker 1>It is crazy, Ethan, thanks so much for joining me.

0:12:13.320 --> 0:12:15.000
<v Speaker 2>Thank you so much. It's been a pleasure. All right.

0:12:15.000 --> 0:12:16.600
<v Speaker 1>If you want to link to Robokiller, you can go

0:12:16.640 --> 0:12:20.200
<v Speaker 1>to my website. It's rich on tech dot tv, or

0:12:20.320 --> 0:12:22.880
<v Speaker 1>just check the show notes. Thanks so much for listening.

0:12:22.920 --> 0:12:25.000
<v Speaker 1>I'm Rich Uniro. I'll talk to you real soon.