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Speaker 1: Now here's a highlight from Coast to Coast AM on iHeartRadio.

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Speaker 2: I would love to know if you could tell us

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Speaker 2: a story, Linda. You're so good at them, of where

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Speaker 2: you saw something or experience something that was maybe something

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Speaker 2: that was telling the human light detector that you are

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Speaker 2: a story in an incident where you spotted something that

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Speaker 2: was not favorable.

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Speaker 3: Yeah, thank you so much, Lisa. I want to I

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Speaker 3: want to mention this again and again to the Coast

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Speaker 3: to Coast audience and to you. My book will be

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Speaker 3: released nationwide the sixth of January and your audience, No, no, no,

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Speaker 3: here's the beautiful part about it, because the being here

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Speaker 3: with your audience and sharing with you on the weekend

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Speaker 3: and the e prior to it is so excited because

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Speaker 3: you are right. You can pre order it now on Amazon,

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Speaker 3: Barnes and Noble wherever you get your books, and on

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Speaker 3: the website where you can get all those bonuses. So

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Speaker 3: I want your audience to know this is special. We're

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Speaker 3: doing this for them. I'm telling you we saw still did, honey,

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Speaker 3: And I'm excited. So again, as I talk about before

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Speaker 3: friends all the time when I'm in town because I

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Speaker 3: travel to luck, I get invited out, right, I get

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Speaker 3: invited out at one A dear friend called me up

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Speaker 3: and says, I think this is the one. I think

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Speaker 3: he's the one. And I said, here we go again.

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Speaker 3: You said it, and you said it two months ago.

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Speaker 3: That got one. You said it. And so I says, look,

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Speaker 3: you know my favorite place. You know, I like fine dining.

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Speaker 3: So we got to go to my Shoeshoe Poo poo

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Speaker 3: restaurant and so so, and let me tell you so,

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Speaker 3: I I arrived a little bit early the major d

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Speaker 3: you know, he knows my favorite area. And so she

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Speaker 3: walks in the restaurant with her date, and this is

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Speaker 3: what she did. You know, she she knew I was

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Speaker 3: going to be there because it was part of the plan. Fellas,

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Speaker 3: I'm telling you this right. So she walks in with

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Speaker 3: her date and she looks over to me and she says,

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Speaker 3: oh my gosh, what a coincidence to see you here.

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Speaker 3: Now this is what she did. And for those of

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Speaker 3: you that are listening, because I have to be a

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Speaker 3: theater on air, if you will, her eyebrows went up.

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Speaker 3: Her eyebrows was everyone out there, I want you to

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Speaker 3: raise your eyes eyebrows like your surprised, Lisa, come on,

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Speaker 3: I can feel it. Raise like, wow, really x y

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Speaker 3: Z one that billion dollar lottery. Wow, your eye eyebrows

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Speaker 3: go up. It's called an eyebrow flash. Eyebrow flash. So

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Speaker 3: you're getting this sneak peek and all this juicy stuff

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Speaker 3: and from the book, so an eyebrow flash when you

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Speaker 3: see that someone's in the surprise, Oh, intrigue, Oh are curious? Okay,

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Speaker 3: the eyebrows go up. So she says, oh, what a

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Speaker 3: surprise to see you here. And so, you know, she says,

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Speaker 3: let me introduce you to you know, introduce me to

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Speaker 3: the gentlem. I'm just gonna use the name Kevin just

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Speaker 3: for just to protect the innocent and the guilty. All right,

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Speaker 3: she says, let me tradition to Kevin, and why don't

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Speaker 3: you join us now? Right when she when she said that,

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Speaker 3: all of a sudden, he was like, taken aback. And

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Speaker 3: by the way, I want you to think of the

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Speaker 3: verbal terms that we use, chip on my shoulder, taken aback.

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Speaker 3: So when I say the word taken aback, he physically

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Speaker 3: stepped back because probably thinking Lisa, oh my gosh, now

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Speaker 3: I'm picking you out in the day, do I got

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Speaker 3: to pay for your friend too. You know, we're sitting

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Speaker 3: there at the table. Now, remember my friend. You know

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Speaker 3: we went to school together. It's my girl. You know

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Speaker 3: how you guys you got your buds and all this.

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Speaker 3: It's my girl. And so we're sitting at the table

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Speaker 3: and I'm looking at the menu and just having conversation.

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Speaker 3: By the way, if you ever go out to dinner

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Speaker 3: to lunch with anyone your coworkers or friends, and everyone's

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Speaker 3: trying to vote us to where we're going to go

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Speaker 3: to eat, and someone in the group says, well, I

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Speaker 3: want to go to this place, and someone else says

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Speaker 3: I want to go to that place. And the person

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Speaker 3: who wanted to go, let's say, have Mexican. Someone else

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Speaker 3: wanted to go have Chinese or tie, but they the

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Speaker 3: person wants to have Mexican didn't win, and so now

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Speaker 3: we're going some place else. You can always tell who's

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Speaker 3: interested in the restaurant and the food because their body language.

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Speaker 3: They're leaning in. Why I've leaning in, yar me, Let's

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Speaker 3: look at the menu. What's on here? Oh the stuff crabcakes. Oh,

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Speaker 3: they've got vegetarian options. The person who didn't want to

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Speaker 3: be there, they're setting up straight and they hold the

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Speaker 3: menu as if they're disconnected. By the way, I'm teaching

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Speaker 3: in moments and in stories. So getting back to him,

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Speaker 3: I said, so, Lisa, I said, So, everyone listened to

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Speaker 3: my tone. You hear melodic tone. So how long have

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Speaker 3: you been dating? He said? About three months? Okay. Now,

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Speaker 3: when I used to tell them, when I said so,

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Speaker 3: the words so and the tone melodic going up a

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Speaker 3: little bit. I tilted the head slightly to the right,

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Speaker 3: as if I'm listening, I'm connected and going into the

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Speaker 3: emotional around So, how long have you been dating? Then

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Speaker 3: I decide to ask the second question, level head. And

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Speaker 3: when I say levelhead, many of you men and women

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Speaker 3: out there, as anyone ever said to you or someone

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Speaker 3: that you know love trust, said, Okay, it's gonna be

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Speaker 3: all right. Keep your chin up. I mean keep your

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Speaker 3: chin up, not tilted back. Keep your chin up. Basically, Hey,

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Speaker 3: you got to keep a level head about this. Think

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Speaker 3: about the terms we use. So with the head straight up,

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Speaker 3: not tilted, Lisa, not tilted, with the head straight up

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Speaker 3: and level, and I said, and the tone changed, by

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Speaker 3: the way, when you do that, when you tilt their

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Speaker 3: head towards the right, your tone is serious, you're curious,

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Speaker 3: but it softened. You're curious, you're concerned. When you level head,

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Speaker 3: your tone even changed because now you're getting really serious.

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Speaker 3: And I said, so, have you ever been married before?

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Speaker 2: Oh, that's a great first question.

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Speaker 3: Lies because you know this is my girl, my friend.

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Speaker 3: You're go we look out, Lisa. You could hear a

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Speaker 3: pin drop the palls. The answer was in a pause,

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Speaker 3: and he responded because all of a sudden, the mikhla

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Speaker 3: got hijacked and his mid brain couldn't have everything. The

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Speaker 3: neo cortex is trying to think of something, he said,

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Speaker 3: and this is what did it sort of kind of.

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Speaker 2: Oh, like being almost pregnant.

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Speaker 3: Yeah, like if you're pregnant, not sort of kind of right,

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Speaker 3: And then his body began to react. He took his

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Speaker 3: hands off the table way from the menu. And remember

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Speaker 3: we talked about earlier in the first part of the

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Speaker 3: show thigh cleansing, and started stroking his thighs. So, needless

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Speaker 3: to say, he was after a few more things that

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Speaker 3: was happening there. And she noticed because she's been hanging

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Speaker 3: at me for a long time and going to my

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Speaker 3: sessions and reading my work. She noticed that all of

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Speaker 3: a sudden, his behavior begins began to change. And these

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Speaker 3: are the first signs. Now I want everyone out there

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Speaker 3: to really listen to this when reading nonverbal communication, Lisa,

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Speaker 3: do I have time to give them just a little quickie,

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Speaker 3: Pa say yes, yes. Reading nonverbal communication, first thing, you

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Speaker 3: want to make sure you're building rapport and you know

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Speaker 3: the person's baseline. When I use the term FBI CIA,

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Speaker 3: anybody use the term baseline that that's their norm, that's

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Speaker 3: who they are, without any stress. It's like, oh, that's

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Speaker 3: just Linda, that's just Lisa, that's just George, Pam Kevin. Girl,

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Speaker 3: don't take it personal, Harry, don't tell that's who they are.

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Speaker 3: Oh I didn't know, you know, because the way he

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Speaker 3: or she was acting, the baseline is the person's norm.

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Speaker 3: And when I say baseline, you will know when someone

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Speaker 3: is off base. How many of out there have children?

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Speaker 3: Are ever been a child before? So that should be everybody, right.

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Speaker 3: So if the child comes home from school, takes off

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Speaker 3: the backpack, goes to the fridge, gets a little snack,

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Speaker 3: goes to the computer, does it on Monday? He or

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Speaker 3: she does it Tuesday Wednesday. But what happens, Lisa, if

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Speaker 3: the child doesn't do that routine because it's their basse.

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Speaker 3: Something's off right Thursday or Friday, and that's being in

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Speaker 3: tune to what's off. So once you understand and Bill,

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Speaker 3: take time to build the baseline and you can assess

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Speaker 3: it in seconds, minutes, or days if you need to.

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Speaker 3: So the first thing you wanted three seeds three seeds.

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Speaker 3: You must read nonverbal communication in clusters. What do you mean, Linda,

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Speaker 3: what do you mean by cluster? Looking for more than

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Speaker 3: one movement to validate the thing that you're thinking. So

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Speaker 3: if someone doesn't want they are not open or they

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Speaker 3: don't want to be in the room. So you walk

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Speaker 3: into the room and you're thinking, okay, well here comes

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Speaker 3: the speaker who's a going to be our presenter. And

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Speaker 3: the speaker walks in after after the MC does a

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Speaker 3: great introduction, and the speaker says, hello, everybody, I'm excited

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Speaker 3: to be here. But their arms are folded, Lisa, the

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Speaker 3: arm are folded. Now you're sitting in there, well, well

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Speaker 3: you don't look too excited. The arms are folded. So

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Speaker 3: you're thinking, because the individual is covering up or blocking

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Speaker 3: a power zone. When I say power zone, that's the

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Speaker 3: chest area that's the heart. So you decide, you know what,

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Speaker 3: I'm out of here. I'm not going to listen to speaker.

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Speaker 3: They're closed off, So you walk out of the room, Lisa,

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Speaker 3: and then you miss the second movement of the clusters.

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Speaker 3: The arms were folded. Then all of a sudden, you

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Speaker 3: know how you get a little chili and little cold

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Speaker 3: and you start rubbing your outer shoulders, your arms. You

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Speaker 3: start rubbing your arms. Oh, it's the second movement. First

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Speaker 3: movement was folded arms. Second movement they start, you know, like, ooh,

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Speaker 3: little chili in here, and then someone brings them a jacket,

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Speaker 3: a sweater or a coat. Oh my goodness, I walked

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Speaker 3: out of the room. I judged the person on the

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Speaker 3: first movement. So for those that are out there, watch

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Speaker 3: for more than one movement. And I call them clusters

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Speaker 3: because they usually happen one after the other. The second

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Speaker 3: and see is congruency. When the words and the tone

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Speaker 3: and the nonverbal don't agree, then there's a disconnect in

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Speaker 3: the message between you and me.

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Speaker 2: So that's when you say I'm doing fine and you

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Speaker 2: shake your head no exactly, okay, exactly.

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Speaker 3: And the last sea is context. So just if you

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Speaker 3: could if you can visualize this, picture this, and I'm

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Speaker 3: talking to the visuals out there. And for those that

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Speaker 3: can imagine, the temperature is ninety degrees, just imagine it's

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Speaker 3: ninety degrees outside. Hot, hot, everybody's trying to cool off.

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Speaker 3: I know it's the winter, but just imagine then all

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Speaker 3: of a sudden, then all of a sudden, then I

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Speaker 3: walk up and I'm wearing full length winter gear, a

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Speaker 3: full length fur coat, be it real fur or faux fur.

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Speaker 3: So I don't want about to get upset, but it's

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Speaker 3: out of context. It's out of context the same thing.

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Speaker 3: It doesn't match the situation. The environment is like if

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Speaker 3: we're taking a long trip saying, let's go, let's go

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Speaker 3: to Europe, Lisa, let's go to Europe, and we're taking

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Speaker 3: a flight that's at eighteen twenty hours. You or me

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Speaker 3: or someone comes to the airport and our party no

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Speaker 3: checking luggage, no carry on, and they're little jumping when

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Speaker 3: we're talking to them. Okay, what's up. It's out of context.

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Speaker 3: So those are your three seas. Now there is a bonus.

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Speaker 3: C Okay, there's a see, Lisa, I don't get them.

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Speaker 3: I just don't get my seased. Everyone okay, we're getting

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Speaker 3: to see. You're getting to see. You're getting to see

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Speaker 3: because your coast to coast audience got it going on.

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Speaker 3: And the bonus sea is culture. When in Rome, do

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Speaker 3: as the Romans do. You want to fit in. You

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Speaker 3: don't want to stand out because you can be making

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Speaker 3: gestures hand gestures that can be insulting in that particular country.

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Speaker 3: In the United States, when we make the okay sign

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Speaker 3: a okay, but let's say out of habit, you do

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Speaker 3: that in another country, to certain parts of the world,

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Speaker 3: that is an obscene gesture. So you have to be

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Speaker 3: aware of the emblems, the signs, the things that we do.

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Speaker 3: Even that is so critical. So those are your seas there,

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Speaker 3: it is there, it is cut it out of me.

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Speaker 3: You got the bonus there.

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Speaker 2: Things like folding your arms over your midric areas like

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Speaker 2: you're folding it over your power center. What do you

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Speaker 2: do or how have you taught people to walk into

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Speaker 2: a room to show confidence and how does it look

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Speaker 2: to walk into a room with a lack of confidence?

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Speaker 3: First of all, people who walk into the room with

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Speaker 3: the attitude of power presence confidence If you will the

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Speaker 3: word see the confidence word. The shoulders are back. The

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Speaker 3: posture is correct. They're walking properly and they feel like

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Speaker 3: they own the world versus someone who has the lack

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Speaker 3: of confidence and feels like the world is on their shoulders.

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Speaker 3: It is demonstrated when they come in. They may not

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Speaker 3: be as brisk or smooth in their gait as the

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Speaker 3: other person. And they may come in and they may

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Speaker 3: come in with baggage and listen to what I'm saying.

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Speaker 3: With baggage, and I'm saying this specifically to the women

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Speaker 3: that are listening. Men will do it. Sometimes they're coming

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Speaker 3: in they got the brief in one hand, this on

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Speaker 3: the other hand, this, and it's like they're way down,

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Speaker 3: or they come in apologetic, just that look on their face,

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Speaker 3: and it's like easing over to the chair and the

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Speaker 3: shoulders are slump. Your posture is key. When you feel

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Speaker 3: good and you have a commitment and conviction in your

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Speaker 3: purpose and your mission, it's like an orchestra. The body

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Speaker 3: displays it. Here's a good way to remember. I'm gonna

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Speaker 3: give you a SoundBite. When you think it, your body

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Speaker 3: inks it. So when you think it, it's written all

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Speaker 3: over your face. When you think it, it shows up

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Speaker 3: in the matter because the from the mind. Whatever is

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Speaker 3: on the mind shows up in the matter. How do

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Speaker 3: you know, because even as kids it sometimes comes out

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Speaker 3: when we are adults. When you don't want, you're done,

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Speaker 3: You don't want, you don't want to sign the contract,

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Speaker 3: you don't want to hear it. Do you realize with

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Speaker 3: your partner, your spouse, your significant other, your loved one,

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Speaker 3: when you're done, there a tendency you'll close off a

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Speaker 3: power zone. You may fold your arms, you may turn

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Speaker 3: away from the individual. So when I say power zones,

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Speaker 3: the throat area, everyone right now, touch the throat area,

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Speaker 3: Touch that little dimple, that dip. It's called the supersternal notch.

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Speaker 3: People have a tendency to touch that area. Of men

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Speaker 3: are wearing shirts that are a little bit tight, things

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Speaker 3: are getting hot around the collar, they'll try to loosen

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Speaker 3: that area because a lot of blood is going to

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Speaker 3: that area. When the stress level is high, women will

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Speaker 3: have a tendency to stroke it to do self pacifying gestures.

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Speaker 3: Princess died uh Diana. When she was feeling less confident

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Speaker 3: in a relationship at her marriage, she would often tilt

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Speaker 3: her head and stroke her supersternal notch. Okay, and so

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Speaker 3: that's a power zone.

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