1 00:00:03,320 --> 00:00:06,120 Speaker 1: To Shanda Brown. Duckett is the president and CEO of 2 00:00:06,120 --> 00:00:08,200 Speaker 1: t I A A, which is one of the largest 3 00:00:08,200 --> 00:00:11,319 Speaker 1: income retirement security firms in the United States. She came 4 00:00:11,360 --> 00:00:13,440 Speaker 1: to this position not long ago if for leading Chase 5 00:00:13,480 --> 00:00:15,640 Speaker 1: Consumer Bank. I sat down with it were recently to 6 00:00:15,720 --> 00:00:18,320 Speaker 1: talk about her focus on retirement and how she wants 7 00:00:18,320 --> 00:00:20,920 Speaker 1: to make certain that those who retire do so with dignity. 8 00:00:21,160 --> 00:00:23,720 Speaker 1: Let me just ask you at the outset for those 9 00:00:23,760 --> 00:00:27,440 Speaker 1: people that are not as knowledgeable as you are, What 10 00:00:27,720 --> 00:00:31,880 Speaker 1: actually is t I A A. What does that stand for? Yeah, 11 00:00:32,080 --> 00:00:34,520 Speaker 1: so it's great to be here. So t I A 12 00:00:34,520 --> 00:00:41,600 Speaker 1: A UH stands for Teachers Insurance Annuity Association UM. But 13 00:00:41,720 --> 00:00:44,120 Speaker 1: given that we're that and so much more, we're simply 14 00:00:44,320 --> 00:00:46,880 Speaker 1: t I A A UH. And when you think about 15 00:00:46,920 --> 00:00:50,320 Speaker 1: what we do, we exist to ensure that millions of 16 00:00:50,320 --> 00:00:53,920 Speaker 1: Americans can have a secure retirement. We were founded by 17 00:00:54,000 --> 00:00:57,960 Speaker 1: Andrew Carnegie over a hundred years ago who saw a 18 00:00:57,960 --> 00:01:03,000 Speaker 1: professor retire and poverty and not with dignity, and so 19 00:01:03,160 --> 00:01:06,560 Speaker 1: from that moment our company was founded UH and we 20 00:01:06,640 --> 00:01:09,800 Speaker 1: are Fortune one company. We return all of our profits, 21 00:01:10,000 --> 00:01:13,759 Speaker 1: share our profits with our participants, and we're very much 22 00:01:13,800 --> 00:01:16,440 Speaker 1: anchored on fulfilling our mission, um even as we stand 23 00:01:16,440 --> 00:01:18,800 Speaker 1: here today. All right, So Andrew Carnegie came up with 24 00:01:18,840 --> 00:01:22,120 Speaker 1: this idea a hundred plus years ago. That's because college 25 00:01:22,160 --> 00:01:25,720 Speaker 1: professors at the time we're retiring and they had no money. Sure, 26 00:01:26,319 --> 00:01:29,479 Speaker 1: and what about people who are not college professors. That's 27 00:01:29,480 --> 00:01:32,280 Speaker 1: suppose they're high school teachers? Were they covered as well? Yeah? 28 00:01:32,319 --> 00:01:36,080 Speaker 1: So over time we started with professors, but over time 29 00:01:36,560 --> 00:01:40,120 Speaker 1: our mission expanded to not just the professors on campus, 30 00:01:40,160 --> 00:01:45,440 Speaker 1: but also the janitors, the staff K through twelve hospitals, 31 00:01:45,520 --> 00:01:49,600 Speaker 1: other nonprofits, and most recently having our product travel into 32 00:01:49,680 --> 00:01:51,800 Speaker 1: the four one K market. And really, when you think 33 00:01:51,880 --> 00:01:55,040 Speaker 1: about our our our mission to make sure that people 34 00:01:55,080 --> 00:01:58,200 Speaker 1: can retire with dignity, we think having access to guaranteed 35 00:01:58,240 --> 00:02:02,240 Speaker 1: income as part of one's reach hirement portfolio is absolutely critical. 36 00:02:03,200 --> 00:02:06,600 Speaker 1: So when people retire now, if they have a t 37 00:02:06,760 --> 00:02:09,359 Speaker 1: I a program, they get a guaranteed income or do 38 00:02:09,400 --> 00:02:12,960 Speaker 1: they get just whatever you can return on your investments. Well, 39 00:02:13,000 --> 00:02:16,359 Speaker 1: clearly our participants have choice, and depending on the plan 40 00:02:16,440 --> 00:02:20,840 Speaker 1: depends on the university or the organization. But what makes 41 00:02:20,880 --> 00:02:24,040 Speaker 1: t I a special is that within their in plan 42 00:02:24,520 --> 00:02:28,240 Speaker 1: portfolio they can have exposure to guaranteed income, and that 43 00:02:28,280 --> 00:02:31,960 Speaker 1: means that in addition to stocks and bonds, you have 44 00:02:32,040 --> 00:02:35,280 Speaker 1: an in plan annuity that provides you that guarantee, that 45 00:02:35,360 --> 00:02:39,160 Speaker 1: insurance that you can feel confident that regardless of the markets, 46 00:02:39,240 --> 00:02:42,040 Speaker 1: it won't go negative, that you won't outlive it, and 47 00:02:42,080 --> 00:02:46,120 Speaker 1: that ultimately it can complement your overall financial allocation as 48 00:02:46,120 --> 00:02:48,240 Speaker 1: you think about your retirement. Okay, so today, what do 49 00:02:48,280 --> 00:02:51,120 Speaker 1: you think of the biggest problem is with respect to 50 00:02:51,160 --> 00:02:54,120 Speaker 1: worrying about investments. Are you worried about the economy? Are 51 00:02:54,160 --> 00:02:57,560 Speaker 1: you worry about the geopolitical situation around the world. What's 52 00:02:57,560 --> 00:02:59,960 Speaker 1: going to most adversely affect your ability to give good 53 00:03:00,120 --> 00:03:04,200 Speaker 1: rates to return to your clients. Well, when I think about, 54 00:03:04,280 --> 00:03:07,000 Speaker 1: you know, how we invest, we're a pretty well positioned 55 00:03:07,000 --> 00:03:09,280 Speaker 1: to navigate any environment. But if I just think about 56 00:03:09,280 --> 00:03:12,960 Speaker 1: the broader economy, clearly inflation is top of mind for 57 00:03:13,000 --> 00:03:16,919 Speaker 1: the FED. Clearly I worry about the war in Ukraine, UM, 58 00:03:17,080 --> 00:03:20,800 Speaker 1: and I also worry about the geopolitical environment. I think 59 00:03:20,960 --> 00:03:24,200 Speaker 1: when it comes to our participants, inflation is top of 60 00:03:24,240 --> 00:03:27,360 Speaker 1: mind because these are individuals that are thinking about retirement 61 00:03:27,480 --> 00:03:31,160 Speaker 1: or in retirement, and the everyday cost UH is what's 62 00:03:31,160 --> 00:03:33,120 Speaker 1: on top of what's top of mind for them. And 63 00:03:33,120 --> 00:03:35,080 Speaker 1: so that's what's top of mind for me. Given how 64 00:03:35,160 --> 00:03:37,560 Speaker 1: high inflation is right now relative to where it was, 65 00:03:37,680 --> 00:03:39,640 Speaker 1: I mean, what can somebody who has to worry about 66 00:03:39,640 --> 00:03:41,440 Speaker 1: being a retirement living on a fixed income, what can 67 00:03:41,480 --> 00:03:43,520 Speaker 1: they really do? I mean, that's the beauty of t 68 00:03:43,680 --> 00:03:46,000 Speaker 1: I A traditional That's what we've been here to do 69 00:03:46,080 --> 00:03:48,640 Speaker 1: for over a hundred years. And so people who are 70 00:03:48,640 --> 00:03:51,920 Speaker 1: thinking about retirement or in retirement that have access to 71 00:03:51,920 --> 00:03:55,720 Speaker 1: guaranteed income, they're able to draw on their Social Security 72 00:03:55,760 --> 00:03:58,560 Speaker 1: and they're also able to draw on their guaranteed income 73 00:03:58,920 --> 00:04:01,840 Speaker 1: while they're navigating evolved to markets and hopefully not having 74 00:04:01,840 --> 00:04:04,600 Speaker 1: to sell too early in the market. And so I think, 75 00:04:04,720 --> 00:04:07,160 Speaker 1: more than ever, this is why it's so important to 76 00:04:07,160 --> 00:04:11,080 Speaker 1: talk about access to guaranteed income, access to and planned annuities. 77 00:04:11,280 --> 00:04:13,480 Speaker 1: Let's suppose you're not a teacher, you're not any of 78 00:04:13,480 --> 00:04:15,960 Speaker 1: the professions that you cover. Let's suppose you're in something 79 00:04:16,000 --> 00:04:19,799 Speaker 1: important like private equity. Right, Um, you might be okay, 80 00:04:19,960 --> 00:04:22,160 Speaker 1: So let's suppose you work in a private equity firm. 81 00:04:22,240 --> 00:04:24,320 Speaker 1: And uh, if you say, i'd like I've heard t 82 00:04:24,480 --> 00:04:26,640 Speaker 1: i A has a good program. I'd like to sign 83 00:04:26,680 --> 00:04:29,320 Speaker 1: up for it. Can you sign up for private equity 84 00:04:29,320 --> 00:04:31,120 Speaker 1: programs as well? And me though, it's do you do 85 00:04:31,160 --> 00:04:34,359 Speaker 1: you cover industries not just normally associated with t I 86 00:04:34,480 --> 00:04:38,120 Speaker 1: A A. Yeah, well we just recently announced um our 87 00:04:38,160 --> 00:04:42,239 Speaker 1: ability to have access to lifetime income solutions guaranteed income 88 00:04:42,520 --> 00:04:45,400 Speaker 1: move into the four one K market and so very 89 00:04:45,440 --> 00:04:48,599 Speaker 1: soon the answer will be yes that within your plan, 90 00:04:49,400 --> 00:04:51,960 Speaker 1: you will have an opportunity if we negotiate that with 91 00:04:52,000 --> 00:04:54,520 Speaker 1: your plan sponsor, to have exposure to t I A 92 00:04:54,600 --> 00:04:57,400 Speaker 1: traditional like product that we that we call the Secure 93 00:04:57,440 --> 00:05:01,240 Speaker 1: income UH product. Suppose I say I like your company 94 00:05:01,400 --> 00:05:03,839 Speaker 1: and i'd like to invest in the company. I just 95 00:05:04,160 --> 00:05:06,240 Speaker 1: want to make a good investment. Can I invest in 96 00:05:06,240 --> 00:05:09,479 Speaker 1: your company? No, we are private UM and so we're 97 00:05:09,480 --> 00:05:12,920 Speaker 1: not a public company. We're private. But the good news 98 00:05:13,000 --> 00:05:16,039 Speaker 1: is if you are a participant, UH, you you get 99 00:05:16,040 --> 00:05:18,240 Speaker 1: to share our profits. And so if you worked at 100 00:05:18,240 --> 00:05:20,320 Speaker 1: a university or a healthcare with t I A, you 101 00:05:20,360 --> 00:05:22,640 Speaker 1: get the benefit and sharing our profits. You ever thought 102 00:05:22,680 --> 00:05:24,960 Speaker 1: about going public and changing all those rules or you 103 00:05:24,960 --> 00:05:27,800 Speaker 1: don't want to do that? No, I'd rather share my 104 00:05:27,839 --> 00:05:31,159 Speaker 1: profits with our participants. So you guarantee people through an 105 00:05:31,160 --> 00:05:34,280 Speaker 1: annuity certain returns when they retire. Is that right? Yeah, 106 00:05:34,320 --> 00:05:37,960 Speaker 1: we guarantee a percentage, and then depending on the performance 107 00:05:38,000 --> 00:05:40,839 Speaker 1: of the company and in our investments, we can credit 108 00:05:40,880 --> 00:05:44,200 Speaker 1: you a higher amount depending on how we're performing. I 109 00:05:44,240 --> 00:05:46,040 Speaker 1: assume that you're able to do that because you put 110 00:05:46,040 --> 00:05:47,760 Speaker 1: a lot of money in private equity, which gets high 111 00:05:47,800 --> 00:05:51,200 Speaker 1: rates or return. Is that right? Well, we're we're able 112 00:05:51,240 --> 00:05:54,359 Speaker 1: to do that because we have a great investment manager 113 00:05:54,440 --> 00:05:58,840 Speaker 1: that's here. But our general account primarily has exposure to 114 00:05:59,040 --> 00:06:02,440 Speaker 1: fixed income, but we also do have exposure to private equity, 115 00:06:02,800 --> 00:06:05,640 Speaker 1: um and alternatives. That allows us to have a high 116 00:06:05,640 --> 00:06:09,200 Speaker 1: triple A rated type insurance company with exposure to equity, 117 00:06:09,200 --> 00:06:11,719 Speaker 1: which gives us the opportunity over the long haul to 118 00:06:11,800 --> 00:06:14,880 Speaker 1: outperform and return or share those profits back to participants. 119 00:06:14,880 --> 00:06:17,240 Speaker 1: T I A A owns New Bene Is that right? 120 00:06:17,400 --> 00:06:20,360 Speaker 1: But Neuvine is your investment arm. Is that right? So 121 00:06:20,400 --> 00:06:22,640 Speaker 1: this is a company you bought a number of years ago, 122 00:06:22,680 --> 00:06:25,000 Speaker 1: and now all of your investments go through new Vine 123 00:06:25,080 --> 00:06:28,280 Speaker 1: Is that right? And New ben was a municipal bond 124 00:06:28,320 --> 00:06:30,720 Speaker 1: specialists at one point, but now they've diversified out of that. 125 00:06:30,839 --> 00:06:33,520 Speaker 1: They have I mean what's been great about the acquisition 126 00:06:33,560 --> 00:06:36,520 Speaker 1: I want to say in fourteen um is exactly they 127 00:06:36,560 --> 00:06:39,480 Speaker 1: were known as a top muni shop, and we still are, 128 00:06:40,440 --> 00:06:44,760 Speaker 1: but through acquisitions and partnerships like Churchill and others, we 129 00:06:44,839 --> 00:06:47,840 Speaker 1: now have a general account that provides exposure to not 130 00:06:47,920 --> 00:06:51,320 Speaker 1: just traditional investments but also alternatives, which has been terrific 131 00:06:51,360 --> 00:06:54,240 Speaker 1: for us. So today, your interest in this is in 132 00:06:54,360 --> 00:06:57,560 Speaker 1: part because you saw when you were a young child, 133 00:06:57,960 --> 00:07:01,320 Speaker 1: your father did not have a retirement programmers that right. Yes, 134 00:07:01,400 --> 00:07:05,680 Speaker 1: So my father worked UH for a company for many years, 135 00:07:05,720 --> 00:07:09,440 Speaker 1: blue collar worker, drove trucks, worked in the warehouse UM 136 00:07:09,520 --> 00:07:12,800 Speaker 1: and he had access to his pension plan, but he 137 00:07:12,840 --> 00:07:15,200 Speaker 1: could have also participated with his four oh one K. 138 00:07:15,920 --> 00:07:18,680 Speaker 1: And it wasn't until I graduated from college and was 139 00:07:18,720 --> 00:07:21,960 Speaker 1: talking to my father Otis Brown and realized that he 140 00:07:22,120 --> 00:07:24,560 Speaker 1: at that time had never contributed to his four oh 141 00:07:24,600 --> 00:07:27,040 Speaker 1: one K. And so to have the daughter look at 142 00:07:27,040 --> 00:07:29,960 Speaker 1: your father and say, Dad, this is not sufficient is 143 00:07:29,960 --> 00:07:32,960 Speaker 1: something that stayed with me because there's so many Otis 144 00:07:33,000 --> 00:07:36,560 Speaker 1: Browns out here that have access to a retirement plan, 145 00:07:37,000 --> 00:07:39,320 Speaker 1: but that plan may not have communicated in a way 146 00:07:39,320 --> 00:07:41,640 Speaker 1: that Otis Brown would say. This is something I need 147 00:07:41,680 --> 00:07:44,320 Speaker 1: to take advantage of and as a result, Uh, there 148 00:07:44,440 --> 00:07:46,480 Speaker 1: was a lot of dollars that were left on the table. 149 00:07:47,000 --> 00:07:49,239 Speaker 1: Let's talk about your background. So where were you born? 150 00:07:49,520 --> 00:07:52,120 Speaker 1: So I was born in Rochester, New York. And you 151 00:07:52,200 --> 00:07:54,720 Speaker 1: saw it. You wanted warmer weather, so you moved to Texas. 152 00:07:54,920 --> 00:07:57,360 Speaker 1: Is that what happened? My dad needed to keep a job, 153 00:07:57,680 --> 00:08:00,920 Speaker 1: That's what happened. Uh. No, at the time, being a 154 00:08:00,920 --> 00:08:04,040 Speaker 1: blue collar worker office or a plant which shut down, 155 00:08:04,080 --> 00:08:06,920 Speaker 1: you would have another option, and at that time, one 156 00:08:06,960 --> 00:08:09,920 Speaker 1: of the options was moving to Texas. And so my parents, 157 00:08:09,960 --> 00:08:12,840 Speaker 1: my mom and my father, me and my two brothers, uh, 158 00:08:12,880 --> 00:08:15,000 Speaker 1: and everything that we owned in a car and we 159 00:08:15,160 --> 00:08:18,800 Speaker 1: drove to Texas. And so we started our lives with 160 00:08:18,960 --> 00:08:21,120 Speaker 1: just the five of us and not much else in 161 00:08:21,120 --> 00:08:24,080 Speaker 1: an apartment. Okay, And so what part of Texas were 162 00:08:24,080 --> 00:08:26,680 Speaker 1: you in? Arlington, Texas? So when you were growing up, 163 00:08:26,720 --> 00:08:31,480 Speaker 1: were you interested in finance? Always? No? Um, what did 164 00:08:31,520 --> 00:08:33,400 Speaker 1: you want to do? I don't know. My dad would 165 00:08:33,440 --> 00:08:34,760 Speaker 1: say I was going to be a lawyer. I guess 166 00:08:34,760 --> 00:08:37,080 Speaker 1: because I would always debate everything in the house. I 167 00:08:37,120 --> 00:08:40,040 Speaker 1: think what I knew at a younger age is whatever 168 00:08:40,120 --> 00:08:42,440 Speaker 1: I would do, I would do it well, um, And 169 00:08:42,520 --> 00:08:44,600 Speaker 1: whatever I would do, I would want to make sure 170 00:08:44,640 --> 00:08:46,840 Speaker 1: that I'm inspiring and making impact. And that's been true 171 00:08:46,840 --> 00:08:49,120 Speaker 1: throughout my career. Now, you were a gifted athlete when 172 00:08:49,120 --> 00:08:52,280 Speaker 1: you were younger? Aren't all athletes saying we were gifted? 173 00:08:52,320 --> 00:08:54,360 Speaker 1: But I was pretty good. I was pretty good in 174 00:08:54,400 --> 00:08:59,160 Speaker 1: basketball and volleyball. Didn't try to play professionally, No, And 175 00:08:59,200 --> 00:09:01,480 Speaker 1: if I tried to in this day and age, I 176 00:09:01,679 --> 00:09:04,679 Speaker 1: might be a water girl at that point. I mean, 177 00:09:04,720 --> 00:09:07,160 Speaker 1: the skills are just incredible today. Where did you go 178 00:09:07,200 --> 00:09:10,240 Speaker 1: to school in Arlington public schools? I did Sam Houston 179 00:09:10,320 --> 00:09:13,160 Speaker 1: High School, Okay? And you like the name Houston, so 180 00:09:13,200 --> 00:09:15,240 Speaker 1: you decided to go to the University of Houston as well? 181 00:09:15,320 --> 00:09:18,240 Speaker 1: That's right. You know there's something special about Houston, so 182 00:09:18,360 --> 00:09:20,360 Speaker 1: I why not mess up the trend? All right? So 183 00:09:20,480 --> 00:09:23,040 Speaker 1: you graduated? What did you study? Their income security or 184 00:09:23,080 --> 00:09:26,240 Speaker 1: something like that? Absolutely right? Now. I graduated from the 185 00:09:26,320 --> 00:09:30,200 Speaker 1: University of Houston with degrees in finance and marketing. Okay. 186 00:09:30,240 --> 00:09:32,760 Speaker 1: And what did you decide you wanted to do after that? Well, 187 00:09:32,760 --> 00:09:35,600 Speaker 1: what's interesting, um, is that there's a program called in 188 00:09:35,720 --> 00:09:39,840 Speaker 1: Roads and UM in roses a program for minorities that 189 00:09:39,880 --> 00:09:43,120 Speaker 1: give you exposure into corporate America. In Rose is my disruptor. 190 00:09:43,679 --> 00:09:46,480 Speaker 1: Um in Roads is what gave me an opportunity to 191 00:09:46,559 --> 00:09:49,480 Speaker 1: even know the word corporate America. And so I interned 192 00:09:49,480 --> 00:09:51,480 Speaker 1: at a company called Fannie May, and that's how I 193 00:09:51,520 --> 00:09:55,200 Speaker 1: got exposure into financial services. Okay, she went to work 194 00:09:55,240 --> 00:09:57,400 Speaker 1: for Fanny May. I did. And did you get an 195 00:09:57,480 --> 00:09:59,280 Speaker 1: m b A as well? At some point I did. 196 00:09:59,679 --> 00:10:02,400 Speaker 1: While I was at Fannie May, I was able to 197 00:10:02,720 --> 00:10:05,240 Speaker 1: work full time and pursue my m b A. And 198 00:10:05,280 --> 00:10:08,360 Speaker 1: I did that at Baylor. So you later joined a 199 00:10:08,440 --> 00:10:12,520 Speaker 1: firm called Chase, Yes, a little bank in uh, New York. 200 00:10:13,400 --> 00:10:16,280 Speaker 1: Who recruited you to Chase? Yeah? So at the time 201 00:10:16,320 --> 00:10:18,800 Speaker 1: it was the CEO of the mortgage company. Um. And 202 00:10:18,840 --> 00:10:21,160 Speaker 1: I was on Fannie May business in New York and 203 00:10:21,280 --> 00:10:24,880 Speaker 1: presented And then afterwards he asked me a question. I 204 00:10:24,880 --> 00:10:27,079 Speaker 1: don't know or remember what it was, but I answered 205 00:10:27,120 --> 00:10:30,000 Speaker 1: it uh. And then he said, I hear you're highly 206 00:10:30,000 --> 00:10:32,240 Speaker 1: regarded at Fanny May. What would it take for you 207 00:10:32,280 --> 00:10:35,600 Speaker 1: to join Chase? And what did you say? Um? I said, 208 00:10:35,800 --> 00:10:40,680 Speaker 1: we can meet for lunch. Okay, Okay, so you ultimately, um, 209 00:10:40,720 --> 00:10:43,240 Speaker 1: I guess convinced him that you should be hired and 210 00:10:43,280 --> 00:10:45,120 Speaker 1: you joined Chase. Is that right? Well, I would say 211 00:10:45,120 --> 00:10:49,920 Speaker 1: he ultimately convinced me. Um. But yeah, so at that time, 212 00:10:50,040 --> 00:10:53,400 Speaker 1: and really what's so interesting about this story is that 213 00:10:53,480 --> 00:10:56,840 Speaker 1: about six months before that meeting, I said to myself, 214 00:10:56,920 --> 00:10:59,520 Speaker 1: no matter how much I love Fanny May, I really 215 00:10:59,520 --> 00:11:01,880 Speaker 1: believed in mission. The mission is our business. The business 216 00:11:01,920 --> 00:11:04,320 Speaker 1: is our mission. Um. I could never get closer to 217 00:11:04,320 --> 00:11:07,160 Speaker 1: the consumer being in the secondary market, and so one 218 00:11:07,200 --> 00:11:09,640 Speaker 1: of my goals was to get closer to the consumer, 219 00:11:09,760 --> 00:11:11,839 Speaker 1: and this opportunity allowed me to do that. So you 220 00:11:11,960 --> 00:11:15,080 Speaker 1: rose up to be the president of Chase Consumer Bank. Yes, 221 00:11:15,240 --> 00:11:19,080 Speaker 1: you oversaw that for how many years? For about three years? 222 00:11:19,200 --> 00:11:21,640 Speaker 1: Three years? Three years? Did you ever have an a 223 00:11:21,640 --> 00:11:23,360 Speaker 1: t M card denied when you were trying to do 224 00:11:23,559 --> 00:11:25,839 Speaker 1: You're the head of that. Never your a t M 225 00:11:25,920 --> 00:11:28,000 Speaker 1: card ever get denied. What do you do if that happens? Well, 226 00:11:28,040 --> 00:11:29,640 Speaker 1: you know what if you do? I say self, no, 227 00:11:30,040 --> 00:11:32,080 Speaker 1: I know who to call within the team to help. 228 00:11:32,080 --> 00:11:34,400 Speaker 1: So I never had my card denied, but we would 229 00:11:34,400 --> 00:11:36,840 Speaker 1: do some testing. I would absolutely pop in a branch 230 00:11:36,880 --> 00:11:38,480 Speaker 1: and I hope they didn't know who I was and 231 00:11:38,600 --> 00:11:40,600 Speaker 1: just asked a few questions, you ever have a credit 232 00:11:40,600 --> 00:11:43,040 Speaker 1: card really denied? I guess, well, I mean it's a 233 00:11:43,080 --> 00:11:44,840 Speaker 1: it's a tough feeling when it's you know, when you 234 00:11:44,880 --> 00:11:47,360 Speaker 1: get denied, but you know they're just doing it. You 235 00:11:47,360 --> 00:11:49,079 Speaker 1: didn't say you know who I am, I'm the head 236 00:11:49,120 --> 00:11:52,680 Speaker 1: of this Yeah, I did not. I just just treat 237 00:11:52,720 --> 00:11:55,960 Speaker 1: it like everyone else. All right. So, UM, how how 238 00:11:56,000 --> 00:11:59,599 Speaker 1: long ago did you get approached by T A T 239 00:11:59,840 --> 00:12:04,160 Speaker 1: I A. Yeah, this happened in Okay and during the 240 00:12:04,200 --> 00:12:07,360 Speaker 1: COVID period of time. Yes, so, um, all right, so 241 00:12:07,360 --> 00:12:09,079 Speaker 1: they approached you and they said, would you like to 242 00:12:09,120 --> 00:12:13,520 Speaker 1: be the president and chief executive officer? And you said, 243 00:12:13,640 --> 00:12:15,720 Speaker 1: let me ask Jamie Diamond. Is that what you said? 244 00:12:16,800 --> 00:12:20,439 Speaker 1: Not exactly? Uh, you know, I think you know. It 245 00:12:20,480 --> 00:12:24,760 Speaker 1: was a long interview process, um, and clearly they were 246 00:12:24,800 --> 00:12:27,520 Speaker 1: able to tell me all the wonderful things about this company, 247 00:12:27,559 --> 00:12:29,600 Speaker 1: and over time I fell in love with the company, 248 00:12:29,880 --> 00:12:33,000 Speaker 1: UM and realized that this definitely was the next best 249 00:12:33,000 --> 00:12:35,000 Speaker 1: move for me in my career. I think this is 250 00:12:35,040 --> 00:12:38,640 Speaker 1: the most amazing job. I get to lead a company, 251 00:12:38,640 --> 00:12:41,520 Speaker 1: a Fortune one hundred company that's anchored in a mission 252 00:12:42,040 --> 00:12:44,960 Speaker 1: to make sure that everyone has access to retirement and 253 00:12:44,960 --> 00:12:48,280 Speaker 1: can retire with dignity. Um. So yeah, this is a 254 00:12:48,320 --> 00:12:51,240 Speaker 1: phenomenal opportunity that get a privileged to lead. So are 255 00:12:51,240 --> 00:12:53,640 Speaker 1: you surprised there only two women? You're one of them 256 00:12:53,720 --> 00:12:56,079 Speaker 1: who is running a Fortune five company today, who is 257 00:12:56,080 --> 00:12:58,240 Speaker 1: an African American woman? Is that surprising to you at 258 00:12:58,280 --> 00:13:06,160 Speaker 1: this time? And it's surprising, um in one sense, but 259 00:13:06,240 --> 00:13:09,760 Speaker 1: not surprising in the other. Surprising in the sense that 260 00:13:10,120 --> 00:13:14,040 Speaker 1: there's so many talented African American women that could absolutely 261 00:13:14,240 --> 00:13:18,000 Speaker 1: lead a Fortune five. It's not surprising because we know 262 00:13:18,080 --> 00:13:21,560 Speaker 1: that there's only ever been three full time for total 263 00:13:22,120 --> 00:13:24,880 Speaker 1: to run a Fortune five Um. And it just says 264 00:13:24,960 --> 00:13:27,080 Speaker 1: that we have a lot more work to do, not 265 00:13:27,160 --> 00:13:29,280 Speaker 1: just in corporate America, but in so many other facets 266 00:13:29,320 --> 00:13:31,600 Speaker 1: of our society. So what are you doing at T 267 00:13:31,760 --> 00:13:34,880 Speaker 1: I A a about diversity and equity and inclusion in 268 00:13:34,920 --> 00:13:37,920 Speaker 1: your management ranks and on your employee ranks. So how 269 00:13:37,960 --> 00:13:41,199 Speaker 1: do you rank in in that area? Now? Well, we're 270 00:13:41,240 --> 00:13:43,280 Speaker 1: at the very top and it starts with the board 271 00:13:43,320 --> 00:13:46,400 Speaker 1: and I'm fortunate enough to have a board of trustees 272 00:13:46,640 --> 00:13:50,240 Speaker 1: that UH, commitment to diversity, equity and inclusion is something 273 00:13:50,280 --> 00:13:51,760 Speaker 1: that's always been a part of who we are at 274 00:13:51,800 --> 00:13:54,160 Speaker 1: t I A. A. Our board is very diverse. My 275 00:13:54,240 --> 00:13:57,240 Speaker 1: management team is probably one of the diverse management teams 276 00:13:57,240 --> 00:14:00,960 Speaker 1: of any Fortune five company. H And when I think 277 00:14:00,960 --> 00:14:03,920 Speaker 1: about our why, you know, it's just saying I want 278 00:14:03,920 --> 00:14:07,480 Speaker 1: the best talent. And if you fundamentally believe that talent 279 00:14:07,600 --> 00:14:10,440 Speaker 1: is created equally, opportunity is not. You'll always ask who's 280 00:14:10,480 --> 00:14:12,520 Speaker 1: not at who's not at the table, who's not in 281 00:14:12,559 --> 00:14:15,679 Speaker 1: the room. And I get to surround myself with people 282 00:14:15,760 --> 00:14:18,200 Speaker 1: that have that same level of resolve. Now, E s 283 00:14:18,240 --> 00:14:20,240 Speaker 1: G is a big thing in the investment world. A 284 00:14:20,240 --> 00:14:22,880 Speaker 1: lot of your clients say they really care about E 285 00:14:23,040 --> 00:14:25,320 Speaker 1: s G performance of your invest in the group you 286 00:14:25,400 --> 00:14:27,440 Speaker 1: invest with, or how do you measure your E s 287 00:14:27,480 --> 00:14:30,280 Speaker 1: G performance at at T I A. Yeah, I mean 288 00:14:30,440 --> 00:14:33,640 Speaker 1: we've always been committed to E s G. And when 289 00:14:33,640 --> 00:14:36,960 Speaker 1: I think about our y, I mean clearly, uh, we 290 00:14:37,040 --> 00:14:40,240 Speaker 1: believe that it's core to long term growth, and it's 291 00:14:40,280 --> 00:14:43,040 Speaker 1: core to understanding and mitigating risk um and we also 292 00:14:43,120 --> 00:14:45,320 Speaker 1: understand you know, the important role that it can play 293 00:14:45,360 --> 00:14:49,440 Speaker 1: in society, and so our participants are very much curious 294 00:14:49,520 --> 00:14:52,360 Speaker 1: about what we're doing in E s G. Navine clearly 295 00:14:52,760 --> 00:14:54,760 Speaker 1: has been a leader in E. S. G UM and 296 00:14:54,760 --> 00:14:57,080 Speaker 1: it's a conversation that we have on campus. It's a 297 00:14:57,120 --> 00:15:01,040 Speaker 1: conversation that we have at universities and hospitals, etcetera. So 298 00:15:01,080 --> 00:15:04,120 Speaker 1: it absolutely is top of mind. So today you must 299 00:15:04,120 --> 00:15:06,320 Speaker 1: be asked to be involved in a lot of nonprofit 300 00:15:06,400 --> 00:15:09,720 Speaker 1: organizations and going nonprofit boards and philanthropic things. How do 301 00:15:09,760 --> 00:15:13,360 Speaker 1: you decide what's the most important priorities for you? Yeah, Well, 302 00:15:13,360 --> 00:15:15,120 Speaker 1: it is important for me to give back, and I 303 00:15:15,160 --> 00:15:19,000 Speaker 1: am pretty well allocated. But I start with where can 304 00:15:19,040 --> 00:15:21,720 Speaker 1: I make impact. I start with things that I care about, 305 00:15:22,240 --> 00:15:24,160 Speaker 1: um and I and I start with things that I 306 00:15:24,200 --> 00:15:27,240 Speaker 1: think ultimately I can learn from. And so whether that's 307 00:15:27,280 --> 00:15:30,080 Speaker 1: having my own foundation, whether that's being on the board 308 00:15:30,120 --> 00:15:32,480 Speaker 1: of Robert F. Kennedy Human Rights or the Economic Club 309 00:15:32,480 --> 00:15:36,280 Speaker 1: of New York, etcetera, they're all areas that I am 310 00:15:36,360 --> 00:15:39,560 Speaker 1: able to hopefully make a difference, as importantly I'm able 311 00:15:39,640 --> 00:15:42,480 Speaker 1: to learn from others. What does your own foundation do? Yeah? 312 00:15:42,520 --> 00:15:46,320 Speaker 1: So the Otis and Rosie Brown Foundation, uh is. It's 313 00:15:46,360 --> 00:15:49,400 Speaker 1: based in Texas, and um, it's giving homage to Otis 314 00:15:49,400 --> 00:15:52,280 Speaker 1: and Rosie Brown everyday people that made an extraordinary impact. 315 00:15:52,560 --> 00:15:55,240 Speaker 1: So the organization is extraordinary is dot org. And what 316 00:15:55,280 --> 00:15:59,240 Speaker 1: we do is we provide scholarships based on character because 317 00:15:59,240 --> 00:16:01,240 Speaker 1: that's how I was east. I rent my title, I 318 00:16:01,280 --> 00:16:03,440 Speaker 1: owned my character, um, and so we want to know 319 00:16:03,480 --> 00:16:06,480 Speaker 1: your story. And then we also provide micro grants too 320 00:16:06,680 --> 00:16:10,800 Speaker 1: small organizations, people that may not be as connected UM, 321 00:16:10,880 --> 00:16:13,280 Speaker 1: people that may have started their organization out of some 322 00:16:13,400 --> 00:16:17,160 Speaker 1: form of loss or trauma. Basically, I want to see 323 00:16:17,160 --> 00:16:20,480 Speaker 1: the unseen and I want to remind people that how 324 00:16:20,520 --> 00:16:22,480 Speaker 1: they're able to make an impact are the things that 325 00:16:22,520 --> 00:16:25,240 Speaker 1: reside within them. Your parents are alive, they are and 326 00:16:25,280 --> 00:16:27,280 Speaker 1: do they call you with advice from time and time 327 00:16:27,280 --> 00:16:29,400 Speaker 1: and say, look, and you're still our girl, and we 328 00:16:29,440 --> 00:16:31,280 Speaker 1: want to tell you what to do. Well, you know 329 00:16:31,360 --> 00:16:34,120 Speaker 1: it's great. Otis and Rosie Brown are my heroes. And 330 00:16:34,800 --> 00:16:37,600 Speaker 1: when they call me, it's not about my rented title. 331 00:16:38,200 --> 00:16:41,240 Speaker 1: You know, they're reminding me about my character. UM, They're 332 00:16:41,280 --> 00:16:44,320 Speaker 1: reminding me to stay humble. They're reminding me to make 333 00:16:44,360 --> 00:16:47,120 Speaker 1: sure that you know, I'm looking out for others and 334 00:16:47,200 --> 00:16:49,680 Speaker 1: making impact. And then Otis Brown is just reminding me 335 00:16:50,120 --> 00:16:52,760 Speaker 1: that he's very proud and he may brag a little 336 00:16:52,760 --> 00:16:54,480 Speaker 1: bit about what I do and how I do it. 337 00:16:54,520 --> 00:16:57,000 Speaker 1: So he's my biggest cheerleader. So one of your concerns 338 00:16:57,040 --> 00:17:00,920 Speaker 1: is making certain there's access to financial security. So what 339 00:17:01,000 --> 00:17:03,120 Speaker 1: have you done at t I A A to make 340 00:17:03,160 --> 00:17:07,399 Speaker 1: certain that people who are underserved actually get a fair break. 341 00:17:08,040 --> 00:17:10,399 Speaker 1: What I'm really proud of UM is that at t 342 00:17:10,480 --> 00:17:15,120 Speaker 1: I A A we just don't focus on the professors. 343 00:17:15,880 --> 00:17:19,760 Speaker 1: We spend a lot of time talking to universities about 344 00:17:19,800 --> 00:17:22,880 Speaker 1: the people that are cleaning the grounds. Uh. We meet 345 00:17:22,920 --> 00:17:25,200 Speaker 1: with them and we will share data and insights to 346 00:17:25,280 --> 00:17:28,560 Speaker 1: say here's who's participating, here's who's not. We have what 347 00:17:28,600 --> 00:17:30,919 Speaker 1: we call a mission metric to see are you on 348 00:17:31,040 --> 00:17:33,600 Speaker 1: track and to be able to talk to a university 349 00:17:33,720 --> 00:17:35,720 Speaker 1: to say, here are those that are on track and 350 00:17:35,760 --> 00:17:37,680 Speaker 1: here those that are not, and how can we work 351 00:17:37,680 --> 00:17:40,680 Speaker 1: together to provide advice, have our wealth advisors meet with them, 352 00:17:40,960 --> 00:17:44,159 Speaker 1: be able to do UM fairs, but also advocate as 353 00:17:44,200 --> 00:17:46,400 Speaker 1: a matter of policy on how do we make things 354 00:17:46,440 --> 00:17:49,000 Speaker 1: easier for all Americans to be able to have access 355 00:17:49,080 --> 00:17:51,800 Speaker 1: to a four one K four three B plan in 356 00:17:51,840 --> 00:17:55,520 Speaker 1: a way that's easy auto enrollment, auto escalation, in a 357 00:17:55,560 --> 00:17:58,040 Speaker 1: way that can make sure that we're bringing education insights 358 00:17:58,040 --> 00:18:00,639 Speaker 1: to them as well. So you're described have this situation. 359 00:18:00,720 --> 00:18:02,520 Speaker 1: Your father he didn't ne really know what a four 360 00:18:02,560 --> 00:18:04,439 Speaker 1: oh one K was or how to apply for it. 361 00:18:04,800 --> 00:18:07,240 Speaker 1: How do you now deal with people in the equivalent position? 362 00:18:07,720 --> 00:18:09,960 Speaker 1: What do you do to educate them? Yeah? I mean 363 00:18:10,320 --> 00:18:12,560 Speaker 1: first we have to meet people where they are um 364 00:18:12,600 --> 00:18:14,479 Speaker 1: and we know that money is emotional and when you're 365 00:18:14,520 --> 00:18:16,680 Speaker 1: a notice Brown, you know trying to do the best 366 00:18:16,680 --> 00:18:19,160 Speaker 1: that you can. It's not enough for companies to say 367 00:18:19,200 --> 00:18:21,359 Speaker 1: that we have it on our website or that we 368 00:18:21,440 --> 00:18:23,800 Speaker 1: put a flyer together. I think what we all have 369 00:18:23,920 --> 00:18:25,560 Speaker 1: to do as leaders is we have to go to 370 00:18:25,600 --> 00:18:28,320 Speaker 1: the warehouse. We have to make sure that we're talking 371 00:18:28,320 --> 00:18:30,639 Speaker 1: in a way that Otis Brown can say this is 372 00:18:30,680 --> 00:18:32,600 Speaker 1: something that I need to do today. And so what 373 00:18:32,640 --> 00:18:34,680 Speaker 1: we're what we are doing at t i A, whether 374 00:18:34,720 --> 00:18:38,240 Speaker 1: that's digital, whether that's through benefits and affairs, were really 375 00:18:38,280 --> 00:18:41,199 Speaker 1: working with our plan sponsors to say, how do we 376 00:18:41,359 --> 00:18:45,400 Speaker 1: reach every faculty and staff at your university if it's 377 00:18:45,400 --> 00:18:47,760 Speaker 1: in a different language, how do we do that. How 378 00:18:47,760 --> 00:18:49,400 Speaker 1: do we make sure that if they need to bring 379 00:18:49,440 --> 00:18:51,760 Speaker 1: their family, we do that. So the point is it's 380 00:18:51,800 --> 00:18:54,920 Speaker 1: not just looking at the overall plan and say yes, 381 00:18:54,960 --> 00:18:56,960 Speaker 1: we have a plan. Yes we have benefits, Yes we 382 00:18:57,000 --> 00:19:00,320 Speaker 1: provide education. We have to look at engagement. Are they 383 00:19:00,359 --> 00:19:03,000 Speaker 1: engaging and then what's happening in terms of the outcome. Now, 384 00:19:03,080 --> 00:19:06,320 Speaker 1: women on average have about a thirty percent lower um 385 00:19:06,520 --> 00:19:09,600 Speaker 1: I guess amount of money saved up for retirement compared 386 00:19:09,640 --> 00:19:12,000 Speaker 1: to men. So what are you doing about that? Yeah, 387 00:19:12,040 --> 00:19:15,439 Speaker 1: so we launched a campaign called Retire Inequality um and 388 00:19:15,480 --> 00:19:17,880 Speaker 1: we do know that women retire with thirty percent less 389 00:19:17,880 --> 00:19:20,119 Speaker 1: women make eight three cents on the dollar. And so 390 00:19:20,160 --> 00:19:22,320 Speaker 1: there's a couple of things that we're doing. One, it's 391 00:19:22,359 --> 00:19:24,879 Speaker 1: having this conversation and making sure that we all are 392 00:19:24,880 --> 00:19:26,760 Speaker 1: aware that there is a gap by the way women 393 00:19:26,800 --> 00:19:30,760 Speaker 1: live longer than men, so longevity risk is a real factor. Secondly, 394 00:19:30,960 --> 00:19:33,439 Speaker 1: it's about making sure that we are talking to women 395 00:19:33,480 --> 00:19:36,320 Speaker 1: about what can you do differently and so whether that's 396 00:19:36,440 --> 00:19:39,080 Speaker 1: negotiating pay and what are some tools that are out there, 397 00:19:39,119 --> 00:19:41,800 Speaker 1: making sure that you take the time to negotiate, because 398 00:19:41,840 --> 00:19:43,639 Speaker 1: we know women do not negotiate as much as men, 399 00:19:43,720 --> 00:19:46,640 Speaker 1: which put you at a disadvantage to start. But then 400 00:19:46,720 --> 00:19:49,400 Speaker 1: also along the way, making sure that women are securing 401 00:19:49,440 --> 00:19:52,160 Speaker 1: their own retirement and that is part of their retirement plan. 402 00:19:52,280 --> 00:19:55,320 Speaker 1: We're having much more conversation around guaranteed income as well, 403 00:19:55,600 --> 00:19:58,600 Speaker 1: and so ensuring that we understand what are the nuances 404 00:19:58,600 --> 00:20:01,240 Speaker 1: for women. If you think about COVID, two million women 405 00:20:01,320 --> 00:20:05,240 Speaker 1: exited the workforce, they did not continue to contribute to 406 00:20:05,359 --> 00:20:07,840 Speaker 1: their for one care for three B plan. And so 407 00:20:07,920 --> 00:20:09,880 Speaker 1: how do we make sure as a matter of policy, 408 00:20:09,960 --> 00:20:12,119 Speaker 1: as a matter of engagement, that women can have an 409 00:20:12,160 --> 00:20:15,440 Speaker 1: opportunity to catch up, That women can understand that if 410 00:20:15,480 --> 00:20:17,880 Speaker 1: you exit the workforce and now you're back, that that's 411 00:20:17,920 --> 00:20:20,200 Speaker 1: two years of compounding that you are not able to 412 00:20:20,240 --> 00:20:22,159 Speaker 1: take advantage of. And how do we continue to make 413 00:20:22,200 --> 00:20:24,199 Speaker 1: sure that we're educating them and giving the tools that 414 00:20:24,240 --> 00:20:26,320 Speaker 1: they need to get back on tracks. Now, do you 415 00:20:26,320 --> 00:20:29,360 Speaker 1: ever go to Washington, d C of lobbying members of Congress? 416 00:20:29,680 --> 00:20:32,320 Speaker 1: You ever do that? I do UM find that an 417 00:20:32,400 --> 00:20:38,000 Speaker 1: uplifting experience. When you know what's been great is that 418 00:20:38,160 --> 00:20:42,280 Speaker 1: talking about retirement, recognizing that all Americans run the risk 419 00:20:42,720 --> 00:20:45,200 Speaker 1: of running out of money. What I find is it's 420 00:20:45,200 --> 00:20:49,720 Speaker 1: a bipartisan conversation. So talking to Republicans, Democrats, and independence 421 00:20:50,200 --> 00:20:52,840 Speaker 1: all care about this issue. And when I think about 422 00:20:52,840 --> 00:20:56,399 Speaker 1: what we're talking about, there's three areas. One, there's an 423 00:20:56,400 --> 00:21:00,560 Speaker 1: access gap. We know one third of workers public workers 424 00:21:00,600 --> 00:21:03,399 Speaker 1: do not have access to an employer sponsor plan, and 425 00:21:03,400 --> 00:21:05,919 Speaker 1: so working with government to say, how do we have 426 00:21:05,960 --> 00:21:08,760 Speaker 1: policies to make it easier for small businesses UH and 427 00:21:08,800 --> 00:21:10,679 Speaker 1: take some of the complexity out to be able to 428 00:21:10,680 --> 00:21:13,439 Speaker 1: provide that benefit. There's a savings gap. We talked to 429 00:21:13,520 --> 00:21:18,600 Speaker 1: policymakers about overt Americans are not saving for retirement and 430 00:21:18,640 --> 00:21:20,480 Speaker 1: so how do we work with employers to have auto 431 00:21:20,560 --> 00:21:23,840 Speaker 1: enrollment auto escalation. And then lastly we talk about a 432 00:21:23,880 --> 00:21:26,080 Speaker 1: guarantee gap, which is how do we make sure that 433 00:21:26,119 --> 00:21:28,760 Speaker 1: we can have in plant annuities like t i A 434 00:21:28,840 --> 00:21:31,960 Speaker 1: traditional as part of an investment allocation. So when you 435 00:21:32,000 --> 00:21:33,919 Speaker 1: go to Washington, do you ever say I could do 436 00:21:33,960 --> 00:21:36,000 Speaker 1: a better job than these members of Congress? You ever 437 00:21:36,000 --> 00:21:39,520 Speaker 1: thought about running for office yourself? For not for you. 438 00:21:39,760 --> 00:21:41,720 Speaker 1: I'm focused on being the CEO of t i A 439 00:21:41,840 --> 00:21:43,960 Speaker 1: right now. And suppose the President United States called you 440 00:21:44,000 --> 00:21:45,800 Speaker 1: and said you are so talented, I want you to 441 00:21:45,840 --> 00:21:47,800 Speaker 1: be in my cabinet. Would you ever serve in the 442 00:21:47,800 --> 00:21:49,280 Speaker 1: cabinet of our president? Or you don't want to go 443 00:21:49,440 --> 00:21:51,880 Speaker 1: to Washington at all? Well, clearly if a president called 444 00:21:51,920 --> 00:21:54,639 Speaker 1: me to serve, it's something that I would take under consideration, 445 00:21:54,720 --> 00:21:56,639 Speaker 1: but not if it conflicted with being the CEO of 446 00:21:56,680 --> 00:21:59,199 Speaker 1: t I A might be a conflict there, It might 447 00:21:59,240 --> 00:22:00,639 Speaker 1: be hard to do both, be a little bit of 448 00:22:00,640 --> 00:22:02,920 Speaker 1: a conflict. But maybe at some point down the road. 449 00:22:03,640 --> 00:22:06,840 Speaker 1: I want to make impact and however I can make impact, 450 00:22:06,920 --> 00:22:08,560 Speaker 1: That's what I'm here to do. And if at some 451 00:22:08,600 --> 00:22:11,560 Speaker 1: point in time, after I'm long gone from, you know, 452 00:22:11,600 --> 00:22:14,399 Speaker 1: being a CEO, if there is an opportunity to be 453 00:22:14,520 --> 00:22:17,200 Speaker 1: of service in another capacity, I would always take that 454 00:22:17,280 --> 00:22:20,080 Speaker 1: under advice. So today, what is the most thing You're 455 00:22:20,080 --> 00:22:22,840 Speaker 1: most proud of? What you're in your current position? Most 456 00:22:22,840 --> 00:22:24,720 Speaker 1: proud of what you've achieved. You've been in a position 457 00:22:24,720 --> 00:22:26,600 Speaker 1: a relatively short period of time. But what are you 458 00:22:26,680 --> 00:22:31,639 Speaker 1: most proud of what you've achieved so far? Wow? I 459 00:22:31,680 --> 00:22:36,680 Speaker 1: am most proud of really getting back to the core 460 00:22:36,720 --> 00:22:42,120 Speaker 1: of what we do UM and designing and building products 461 00:22:42,280 --> 00:22:44,240 Speaker 1: that can truly meet the needs of today and helping 462 00:22:44,240 --> 00:22:49,240 Speaker 1: more Americans retire with dignity. UM. I'm very proud of 463 00:22:49,680 --> 00:22:51,560 Speaker 1: earning the right. When you come in as a new 464 00:22:51,600 --> 00:22:54,320 Speaker 1: CEO from the outside, you have to earn the right 465 00:22:54,400 --> 00:22:57,920 Speaker 1: with your team and with your clients. And I believe 466 00:22:57,960 --> 00:23:00,520 Speaker 1: I'm earning that right every single day, and that makes 467 00:23:00,560 --> 00:23:04,000 Speaker 1: me very proud of and If Andrew Carnegie came back, 468 00:23:04,040 --> 00:23:06,600 Speaker 1: what would you like to ask him about his program? 469 00:23:06,600 --> 00:23:08,240 Speaker 1: Would you tell him either a pretty good job or 470 00:23:08,280 --> 00:23:11,240 Speaker 1: you tell him you've made some improvements on it. I 471 00:23:11,240 --> 00:23:14,120 Speaker 1: would tell him we're not done yet. Um. I would 472 00:23:14,119 --> 00:23:16,600 Speaker 1: tell him, thank you. My mother is a retired educator. 473 00:23:17,359 --> 00:23:20,920 Speaker 1: I would tell him that his ability to see an 474 00:23:21,040 --> 00:23:26,040 Speaker 1: educator educating the world's greatest minds retire in poverty and 475 00:23:26,080 --> 00:23:28,760 Speaker 1: not in dignity is exactly what we are still here 476 00:23:28,800 --> 00:23:31,520 Speaker 1: to do and will do for the next one years. 477 00:23:31,840 --> 00:23:35,520 Speaker 1: There's a quote by Andrew Carnegie that says, and I 478 00:23:35,520 --> 00:23:40,080 Speaker 1: don't want to misquote, but something like, uh, you're not 479 00:23:40,240 --> 00:23:43,720 Speaker 1: rich until you enrich others, the lives of others. And 480 00:23:43,760 --> 00:23:48,040 Speaker 1: I would say, Andrew Carnegie, you absolutely enriched the lives 481 00:23:48,080 --> 00:23:51,359 Speaker 1: of others, and it's our accountability and responsibility to make 482 00:23:51,400 --> 00:23:54,760 Speaker 1: sure that we continue to do that. Thanks for listening 483 00:23:55,160 --> 00:23:57,320 Speaker 1: to hear more of my interviews. You can subscribe and 484 00:23:57,359 --> 00:24:01,400 Speaker 1: download my podcast on Spotify, Apple, or wherever you listen. 485 00:24:09,560 --> 00:24:09,919 Speaker 1: M HM