WEBVTT - Facebook Was Already Zucked

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<v Speaker 1>As Media.

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<v Speaker 2>Hello and welcome to Better Offline. I'm your host ed Zichron.

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<v Speaker 1>What.

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<v Speaker 2>It's been a shitty week for many obvious reasons, and

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<v Speaker 2>I challenge you at this time to be kind to

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<v Speaker 2>yourself and to the people around you. Be kinder, old,

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<v Speaker 2>I'm closer, be more supportive, say nicer things. But specifically

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<v Speaker 2>to my trans listeners, I love you, You're loved and accepted.

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<v Speaker 2>Fuck these people, Fuck the Executive Order. I'm so sorry.

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<v Speaker 2>And anyone who agrees with the that EO or is

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<v Speaker 2>against trans people, you can go fuck yourself. Like I

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<v Speaker 2>need you to download something else, go and do something

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<v Speaker 2>else with your time. I'm not interested in helping you.

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<v Speaker 2>You are not my friend. You will never be my friend.

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<v Speaker 2>If you're against trans people, I'm against you. Anyway, back

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<v Speaker 2>to the podcast. So, I've been back from CEES for

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<v Speaker 2>a week now and I'm finally recovering. And I appreciate

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<v Speaker 2>everybody who listened to the thirteen and a half hours

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<v Speaker 2>of audio we put out, and a big thank you

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<v Speaker 2>to the whole team there, Edward and Gwayso Junior, David Roth,

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<v Speaker 2>Phil Broughton, Matt Sowski and everyone else who came along.

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<v Speaker 2>Now we're back to our regular format, and it's likely

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<v Speaker 2>going to be a rotation between more of the talk

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<v Speaker 2>radio stuff you heard at cees and then heard with

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<v Speaker 2>Paris Martineau and Jeff Jarvis, and then stuff like this

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<v Speaker 2>spoken word. I'm back baby. But twenty twenty five it's

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<v Speaker 2>going to be a chaotic year. You're going to feel

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<v Speaker 2>a deficit of hope. I've said this before, but I'm

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<v Speaker 2>going to say it again. The best thing you can

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<v Speaker 2>do right now is to hold those people you love closer,

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<v Speaker 2>Treat everyone around you, like I said, a little more kindly,

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<v Speaker 2>Listen more keenly to the things that people are saying,

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<v Speaker 2>and put your heart and soul into the things you

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<v Speaker 2>do and the things you do for others. You may

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<v Speaker 2>not be able to change much at scale, but you

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<v Speaker 2>can improve your immediate orbit the bubble around you.

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<v Speaker 3>Now.

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<v Speaker 2>In this week's two parter, I'm going to talk to

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<v Speaker 2>you about the people who choose to do the direct opposite.

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<v Speaker 2>They use their power on their platform to exploit and

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<v Speaker 2>hurt people for money, or they use another platform to

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<v Speaker 2>help maintain the status quo, usually at the cost of

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<v Speaker 2>other people's happiness. You see, in the last few weeks,

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<v Speaker 2>we've seen the emergence of what I call the true

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<v Speaker 2>Meta and of course the true Mark Zuckerberg As the

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<v Speaker 2>company chose to end its fact checking program in early January,

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<v Speaker 2>claiming that and I quote fact checkers have been too

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<v Speaker 2>politically biased and have destroyed more trust than they've created

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<v Speaker 2>on both Instagram and Facebook, the latter of which are

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<v Speaker 2>shown in a study from George Washington University to by

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<v Speaker 2>design and I quote again afford anti vaccine content producers

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<v Speaker 2>several means to circumvent the intent of misinformation removal policies.

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<v Speaker 2>Metas also killed its diversity, equity and inclusion programs, something

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<v Speaker 2>that I expect other tech firms to copy, unrestrained by

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<v Speaker 2>any kind of societal norms under an administration that seems

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<v Speaker 2>intent on destroying as many of them as possible. Shortly

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<v Speaker 2>after announcing the policies, Zuckerberg went on the Joe Rogan

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<v Speaker 2>experience and had what I would describe as a full

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<v Speaker 2>scale pissfit, claiming that corporate are culturally newted and that

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<v Speaker 2>companies should have both more masculine energy and have a

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<v Speaker 2>culture that celebrates the aggression a bit more, and then

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<v Speaker 2>he added that said culture would have its own merits

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<v Speaker 2>that are really positive. I none of this means anything.

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<v Speaker 2>Zuckerberg also believes that the modern corporate culture has somehow

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<v Speaker 2>framed masculinity is bad, something that he doesn't really attempt

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<v Speaker 2>to elaborate on or explain or frame with any kind

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<v Speaker 2>of evidence because he's on the Joe Rogan experience, and

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<v Speaker 2>because he also knows no one's going to fucking ask him.

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<v Speaker 2>And it's it's just this kind of directionless grievance, and

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<v Speaker 2>it feels me full of piss and vinegar myself. And

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<v Speaker 2>this means, by the way, that Metin has now and

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<v Speaker 2>I quote their own announcement, gotten rid of a number

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<v Speaker 2>of restrictions on topics like immigration, gender identity, and gender

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<v Speaker 2>that are subject to frequent political discourse and debate, which

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<v Speaker 2>in practice means that Meta now allows you to say

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<v Speaker 2>that being gay as a mental illness, or describe immigrants

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<v Speaker 2>as filth and as an immigrant. I find that disgusting.

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<v Speaker 2>I find all of this so fucking disgusting. They, as

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<v Speaker 2>I'll get to in this episode, they never really cared

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<v Speaker 2>that much. But to formalize this stuff is so utterly hurtful.

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<v Speaker 2>It's a template for worse people. And Facebook of Meta

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<v Speaker 2>is right down at the fucking bottom of a barrel.

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<v Speaker 2>This is going to give other companies something to borrow.

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<v Speaker 2>And it's just when I read this stuff, I just

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<v Speaker 2>I hear the Perry Mason music from kill Bill. Anyway,

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<v Speaker 2>moving on with the episode. Now, surprise here, Casey Newton,

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<v Speaker 2>a platformer who I have been deeply critical of and

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<v Speaker 2>will be very critical of in a later episode, has

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<v Speaker 2>done a really excellent job reporting on exactly how horrifying

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<v Speaker 2>these policies are, revealing how Meta's internal guidelines allow Facebook

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<v Speaker 2>users to say that trans people are both mentally ill

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<v Speaker 2>and don't exist. Which, to be clear, if you're listening

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<v Speaker 2>to this and saying that you agree with that, I'd

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<v Speaker 2>like you to stop listening for a second. I'd like

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<v Speaker 2>you to get your car keys of you to close

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<v Speaker 2>your garage, don and I'd like you to start the

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<v Speaker 2>fucking ignition just in case it's really it's not clear

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<v Speaker 2>enough how I feel about anti trans people. It also

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<v Speaker 2>included one of the most wretched things I've ever read.

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<v Speaker 2>Alex Schultz Meta CMO, who is a gay man, suggested

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<v Speaker 2>in an internal post that people seeing their queer friends

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<v Speaker 2>and family members abused on Facebook and Instagram could lead

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<v Speaker 2>to increased support for LGBTQ rights. This is, and I

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<v Speaker 2>don't say this lightly, one of the most disgusting and

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<v Speaker 2>offensive and stupid things I've ever heard a tech executive say.

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<v Speaker 2>But let's be abundantly clear, this is exactly the kind

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<v Speaker 2>of social network that Mark Zuckerberg wants, an unrestrained, unfiltered,

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<v Speaker 2>unrepentantly toxic, and noxiously heteronormative, one untethered by the frustrating

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<v Speaker 2>norms of making sure that a social network of billions

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<v Speaker 2>of people doesn't actively encourage hate of multiple different marginalized groups.

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<v Speaker 2>And I am so angry about this because it's all

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<v Speaker 2>so needless. It's all so needless. But everything, everything, has

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<v Speaker 2>to be thrown into the fire for growth. That's who

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<v Speaker 2>these fucking people are. But dear Listena, don't worry Mark Zuckerberg.

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<v Speaker 2>He's finally free. Finally, Mark Zuckerberg, CEO and founder of

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<v Speaker 2>Meta can do whatever he wants, as opposed to the

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<v Speaker 2>past twenty years, where it's hard to argue that he's

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<v Speaker 2>one of the most, if not the single, most punished

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<v Speaker 2>man alive. You see Marky Marx net worth recently hit

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<v Speaker 2>two hundred and thirteen billion dollars. He's running a company

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<v Speaker 2>with a market capitalization of one point five trillion, and

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<v Speaker 2>he can never be fired from it. He even owns

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<v Speaker 2>a fourteen hundred acre compound in Hawaii, And while dealing

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<v Speaker 2>with all of this suffering, he had to once, sorry,

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<v Speaker 2>I mean twice, sit in front of a Senate hearing

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<v Speaker 2>and lazily apologize for something non specifically he was tortured,

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<v Speaker 2>tortured only six years after having done it last. I

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<v Speaker 2>am being very sarcastic. Obviously this man has not suffered.

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<v Speaker 2>I don't want to say the next part of that sentence,

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<v Speaker 2>but he's not suffered at all. He's had the easiest

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<v Speaker 2>go of it, just like the rest of these fucking people.

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<v Speaker 2>Few living people have had it easier than Mark Zuckerberg.

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<v Speaker 2>He's a man insulated from consequence, risk, and responsibilit and

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<v Speaker 2>he has been for like twenty years. The sudden and

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<v Speaker 2>warranted alarm to this, by the way, and I will

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<v Speaker 2>say the media has acted with enough alarm here. Here's

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<v Speaker 2>this air of surprise, though it frames Meta and Mark

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<v Speaker 2>Zuckerberg like they just suddenly were like, hmm, what if

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<v Speaker 2>we were super bigoted? What if our new network could

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<v Speaker 2>what if it could be more racist. We need to

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<v Speaker 2>please Donald Trump, because that's not what Meta has been

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<v Speaker 2>doing before, right, They've never been Well, we'll get to

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<v Speaker 2>that in a bit, but I kind of want to

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<v Speaker 2>take you back in memory lane a bit a long

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<v Speaker 2>time ago, by which I mean August twenty twenty four.

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<v Speaker 2>The people in the media today saying, oh wow, Mark

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<v Speaker 2>Zuckerberg has suddenly gone conservative, He's suddenly right wing. Me

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<v Speaker 2>months ago, they were fawning over this guy. They were

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<v Speaker 2>fawning over his new look. They were desperate to hear

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<v Speaker 2>about his gold chains and why he was wearing them,

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<v Speaker 2>and they declared that he had the swagger of a

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<v Speaker 2>Roman emperor, and that he had and I quote the

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<v Speaker 2>Washington Post here, transformed himself from a dorky democracy destroying

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<v Speaker 2>CEO into a dripped out, jacked AI accelerationist. In the

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<v Speaker 2>eyes of potential Meta recruits, Zuckerberg was, until these last

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<v Speaker 2>few weeks, being celebrated for the very thing that people

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<v Speaker 2>are upset about right now. Flimsy, self conscious and performative

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<v Speaker 2>matro bullshit that only signifies strength to weak men and

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<v Speaker 2>those credulous enough to accept it, which in this case

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<v Speaker 2>means almost every media outlet. The only difference between then,

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<v Speaker 2>when Mark was with his chains in his big baggy

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<v Speaker 2>T shirt and he looked like Kevin Fedline and now

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<v Speaker 2>is that Mark Zuckerberg has finally decided to be honest

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<v Speaker 2>after all. Where was the punishment or judgment for his

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<v Speaker 2>last matro media bullshit? If anything, it kind of proved

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<v Speaker 2>that anyone will accept anything that Mark Zuckerberg does at all.

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<v Speaker 3>Yet, I really want to be clear that what.

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<v Speaker 2>We're seeing with Meta and by extension, Zuck is not

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<v Speaker 2>sudden at all. It's the direct result of a man

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<v Speaker 2>that has never ever ever been held in check. It's

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<v Speaker 2>utter fantasy to describe or even hint that these changes

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<v Speaker 2>are the beginning of some sort of unrestrained Meta rather

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<v Speaker 2>than part of the intentional destruction of this product and

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<v Speaker 2>all of their products in the market. Leader of rot economics,

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<v Speaker 2>this is the rot economy. This is everything I've been

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<v Speaker 2>telling you about growth at all costs. Except the costs

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<v Speaker 2>now are the safety of trans people, a safety of

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<v Speaker 2>LGBTQ people, the safety of immigrants. This hostile network that

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<v Speaker 2>was already pretty hostile, and I will get to that

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<v Speaker 2>is now basically saying thumbs up, go nuts, be as

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<v Speaker 2>bigoted as your fucking one. It's disgraceful. And as I

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<v Speaker 2>said in the middle of last year, Metas spent years

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<v Speaker 2>gradually making the experience of its products worse in pursuit

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<v Speaker 2>of perpetual growth. And if you go back to the

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<v Speaker 2>people Destroying Facebook that podcast episode that was actually from

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<v Speaker 2>Mark Zuckerberg, you wanted something like twelve to fourteen percent

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<v Speaker 2>perpetual year of a year growth. Insane stuff. But when

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<v Speaker 2>I say intentionally, I mean the product decisions like limiting

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<v Speaker 2>the information in notifications as a means of making users

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<v Speaker 2>click more and go around the page rather than I

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<v Speaker 2>don't know, being notified of something and knowing something, or

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<v Speaker 2>heavily promoting clickbait articles. This was all to keep people

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<v Speaker 2>on the site longer, and they've been doing it for

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<v Speaker 2>years in broad daylight, and it's led to this deterioration

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<v Speaker 2>of Facebook and soon Instagram that is just disgraceful, but

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<v Speaker 2>not as disgraceful as formalizing horrible hate field policies. And

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<v Speaker 2>some are touting Zuckerberg's current move as some sort of

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<v Speaker 2>master plan to appease Donald Trump and the conservatives, and

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<v Speaker 2>they're suggesting that this is a magification of these platforms

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<v Speaker 2>where conservatives will somehow be given I don't know, preferential treatment.

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<v Speaker 2>Perhaps maybe like Facebook's algorithm, it could promote more conservative content. Man,

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<v Speaker 2>wouldn't that be really bad? Wouldn't it be bad if

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<v Speaker 2>Facebook's algorithm was intentionally and repeatedly recommending conservative content. It's

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<v Speaker 2>been doing it for fucking years. Why are we pretending

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<v Speaker 2>like this is new? Why is everyone acting like this

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<v Speaker 2>is new? On going insane? I am actually going in

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<v Speaker 2>ain't because the actual problems here have been there a while.

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<v Speaker 2>The only thing that's changed is they formalize them.

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<v Speaker 3>And I am so.

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<v Speaker 2>Angry in this episode because I can't leave these people unaccountable.

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<v Speaker 2>I cannot have people that wrote about this pretend like

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<v Speaker 2>this is new, like this is sudden. It's time for

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<v Speaker 2>everyone in the media to take a little bit of

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<v Speaker 2>fucking responsibility for what we've done. But give me a second, though,

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<v Speaker 2>I actually want to lead you through someone who did

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<v Speaker 2>a pretty good job. And you're not gonna believe me,

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<v Speaker 2>but it's Kevin Russ of The New York Times.

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<v Speaker 3>You see.

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<v Speaker 2>In twenty twenty, Russ created an automated Twitter account called

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<v Speaker 2>Facebook's top ten listening the top performing posts, So what

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<v Speaker 2>post was shared, viewed, and commented on the most on

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<v Speaker 2>Facebook by US Facebook pages, and he posted it on

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<v Speaker 2>a daily basis. He was able to do this using

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<v Speaker 2>something called crowd Tangle, a data analytics tool provided by

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<v Speaker 2>Facebook specifically for researchers and journalists to understand what was

0:12:07.640 --> 0:12:09.880
<v Speaker 2>happening on the world's largest social network at the time.

0:12:10.440 --> 0:12:13.800
<v Speaker 2>Ruce's reporting revealed that Meta's top performing links regularly skewed

0:12:13.840 --> 0:12:17.520
<v Speaker 2>toward right wing influences like Dan Bongino, Ben Shapiro, and

0:12:17.559 --> 0:12:20.280
<v Speaker 2>Sean Hannity, as well as outlets like Fox News and

0:12:20.320 --> 0:12:22.760
<v Speaker 2>the page of then President and I guess now President

0:12:22.760 --> 0:12:26.560
<v Speaker 2>Donald Trump. Internally, Meta was kind of freaking out, suggesting

0:12:26.559 --> 0:12:30.680
<v Speaker 2>that Ruth wasn't really getting what it meant because engagement

0:12:30.760 --> 0:12:33.360
<v Speaker 2>was a misleading measurement of what was popular on Facebook.

0:12:33.640 --> 0:12:36.800
<v Speaker 2>They suggested that the real litmus test was something called reach,

0:12:36.960 --> 0:12:40.760
<v Speaker 2>as in how many people actually saw a post. Ruce

0:12:40.840 --> 0:12:43.400
<v Speaker 2>also reported that the internal arguments of Meta led it

0:12:43.440 --> 0:12:45.920
<v Speaker 2>to suggest it'd make a separate Twitter account of its

0:12:45.960 --> 0:12:48.000
<v Speaker 2>own that had what they would call a more balanced

0:12:48.080 --> 0:12:51.280
<v Speaker 2>view of its internal data, which one hundred percent makes sense.

0:12:52.200 --> 0:12:55.760
<v Speaker 2>Meha even suggested the obvious answer sharing reach data, as in,

0:12:55.880 --> 0:12:58.600
<v Speaker 2>again how many people actually saw a post, and that

0:12:58.679 --> 0:13:03.320
<v Speaker 2>this would somehow vindercate their position. One nasty little detail

0:13:03.360 --> 0:13:08.240
<v Speaker 2>bone crowd Tangle CEO told them that well foursome misleading

0:13:08.240 --> 0:13:10.960
<v Speaker 2>news stories also rise to the top of the reach list.

0:13:11.440 --> 0:13:13.960
<v Speaker 2>In simpler terms, they didn't share the reach data because

0:13:13.960 --> 0:13:18.040
<v Speaker 2>it would prove that Facebook was in fact a misinformation machine.

0:13:18.120 --> 0:13:22.080
<v Speaker 2>The reporting around crowd Tangle, though, danced around in important detail.

0:13:22.200 --> 0:13:24.439
<v Speaker 2>They were just talking about posts and you know, these

0:13:24.440 --> 0:13:26.760
<v Speaker 2>are just the posts that happened to be on Facebook, right,

0:13:27.160 --> 0:13:29.360
<v Speaker 2>It just happens that Dan Bongino got to the top

0:13:29.400 --> 0:13:31.560
<v Speaker 2>all of these times. How did that happen? Well, let

0:13:31.559 --> 0:13:33.680
<v Speaker 2>me tell you how it fucking happened. They were likely

0:13:33.720 --> 0:13:37.600
<v Speaker 2>recommended by Facebook's algorithm, which is reliably and repeatedly skewed

0:13:37.640 --> 0:13:41.200
<v Speaker 2>conservative for years. A study in the Economist from September

0:13:41.200 --> 0:13:43.840
<v Speaker 2>twenty twenty found that the most popular American media outlets

0:13:43.880 --> 0:13:46.360
<v Speaker 2>on Facebook in a one month period were Breitbart and

0:13:46.400 --> 0:13:49.880
<v Speaker 2>Fox News, and that both Facebook page engagements and website

0:13:50.000 --> 0:13:53.840
<v Speaker 2>used heavily skewed conservative. This is quite old that this

0:13:53.880 --> 0:13:55.160
<v Speaker 2>has been happening a while.

0:13:55.800 --> 0:13:56.520
<v Speaker 3>Well, one could.

0:13:56.400 --> 0:13:58.439
<v Speaker 2>Argue that this might just be the will of the users.

0:13:58.720 --> 0:14:01.120
<v Speaker 2>What a user sees on face. This book is almost

0:14:01.240 --> 0:14:03.920
<v Speaker 2>entirely algorithmic now, and it certainly was back then, and

0:14:03.960 --> 0:14:06.760
<v Speaker 2>it's reasonable to assume that said algorithm was deliberately pushing

0:14:06.800 --> 0:14:10.439
<v Speaker 2>conservative content. At this time, metas head of public policy

0:14:10.480 --> 0:14:13.600
<v Speaker 2>was Joel Kaplan, a man whose previous work involved working

0:14:13.640 --> 0:14:16.520
<v Speaker 2>as George W. Bush's deputy chief of staff for policy,

0:14:16.640 --> 0:14:19.600
<v Speaker 2>as well as handling public policy and affairs for Energy

0:14:19.600 --> 0:14:20.440
<v Speaker 2>Future Holdings.

0:14:20.800 --> 0:14:22.400
<v Speaker 3>Really fucked up little story for you.

0:14:22.960 --> 0:14:26.560
<v Speaker 2>This was a company, a private equity firm, kind of

0:14:26.640 --> 0:14:30.160
<v Speaker 2>Katamari situation, which brought up a giant Texas power company

0:14:30.160 --> 0:14:33.200
<v Speaker 2>called TXU forty five billion dollars and then immediately steered

0:14:33.240 --> 0:14:35.560
<v Speaker 2>it into bankruptcy due to the thirty eight point seven

0:14:35.560 --> 0:14:38.560
<v Speaker 2>billion dollars in debt that Energy Future Holdings was forced

0:14:38.560 --> 0:14:41.160
<v Speaker 2>to take on as a means of acquiring the power company.

0:14:41.720 --> 0:14:45.400
<v Speaker 2>It's private equity again. It's always fucking private Jesus Christ. Anyway,

0:14:45.440 --> 0:14:48.640
<v Speaker 2>this is the now, the policy headed META, and he

0:14:48.680 --> 0:14:49.600
<v Speaker 2>has been four years.

0:14:49.720 --> 0:14:51.920
<v Speaker 3>It's all very good anyway.

0:14:52.080 --> 0:14:54.720
<v Speaker 2>Jeff Horwitz reported in his wonderful book Broken Code that

0:14:54.800 --> 0:14:58.480
<v Speaker 2>Kaplan personally intervened when Facebook's health team attempted to remove

0:14:58.520 --> 0:15:02.360
<v Speaker 2>covid conspiracy movie plan from its recommendation engine, and Facebook

0:15:02.400 --> 0:15:04.840
<v Speaker 2>only did so once Kevin Roos reported that it was

0:15:04.840 --> 0:15:08.200
<v Speaker 2>the most engaged link in a twenty four hour period. Naturally,

0:15:08.400 --> 0:15:11.360
<v Speaker 2>Met's choice wasn't to fix things, or improve things, or

0:15:11.400 --> 0:15:14.360
<v Speaker 2>take responsibility or issue were comments saying hard we're going

0:15:14.400 --> 0:15:16.760
<v Speaker 2>to look into the conservative thing. No, no, no, why

0:15:16.760 --> 0:15:18.960
<v Speaker 2>would they do that. By the end of twenty twenty one,

0:15:19.080 --> 0:15:21.480
<v Speaker 2>Meta had disbanded the entire crowd Tangle team, and in

0:15:21.520 --> 0:15:24.520
<v Speaker 2>early twenty twenty two, the company had stopped registering new

0:15:24.600 --> 0:15:27.520
<v Speaker 2>users for crowd Tangle. In early twenty twenty four, months

0:15:27.520 --> 0:15:30.200
<v Speaker 2>before the twenty twenty four elections, crowd Tangle was shut

0:15:30.200 --> 0:15:33.320
<v Speaker 2>down entirely, though Facebook Top ten had stopped working in

0:15:33.320 --> 0:15:36.600
<v Speaker 2>the middle of twenty twenty three. What I'm getting at

0:15:36.680 --> 0:15:40.200
<v Speaker 2>is that Meta hasn't made a right wing turn. Meta

0:15:40.240 --> 0:15:42.800
<v Speaker 2>has been an active arm of the right wing media

0:15:42.920 --> 0:15:47.280
<v Speaker 2>for nearly a decade, actively empowering noxious, horrifying creatures like

0:15:47.320 --> 0:15:50.360
<v Speaker 2>Alex Jones, allowing him to evade bands and build massive

0:15:50.400 --> 0:15:52.640
<v Speaker 2>private online groups on the platform so that he could

0:15:52.680 --> 0:15:55.000
<v Speaker 2>still send his shit out even when he was banned.

0:15:55.520 --> 0:15:57.960
<v Speaker 2>A report from November twenty twenty one by medium Mattters

0:15:57.960 --> 0:16:00.480
<v Speaker 2>found that Facebook had tweaked its news algorithm into twenty

0:16:00.520 --> 0:16:04.000
<v Speaker 2>one to help right leaning news and political pages to

0:16:04.080 --> 0:16:08.400
<v Speaker 2>outperform other pages using and I quote sensational and divisive content.

0:16:08.960 --> 0:16:11.520
<v Speaker 2>Another medium Matters report from twenty twenty three found that

0:16:11.520 --> 0:16:15.200
<v Speaker 2>conservatives were continually earning more total interactions than left or

0:16:15.200 --> 0:16:18.160
<v Speaker 2>non aligned pages between January first, twenty twenty and December

0:16:18.200 --> 0:16:20.560
<v Speaker 2>thirty one, twenty twenty two, even as the company was

0:16:20.600 --> 0:16:24.680
<v Speaker 2>actively deprioritizing political content, by which I mean the algorithm

0:16:24.800 --> 0:16:28.800
<v Speaker 2>was allegedly showing year less politics unless, of course, you

0:16:28.880 --> 0:16:33.400
<v Speaker 2>were conservative. A report from last year from nonprofit Glad

0:16:33.600 --> 0:16:36.880
<v Speaker 2>found that Meta had continually allowed widespread anti trans hate

0:16:36.880 --> 0:16:40.360
<v Speaker 2>content across Instagram, Facebook, and threads, but the company either

0:16:40.360 --> 0:16:43.360
<v Speaker 2>claiming that the content didn't violate its community standards or

0:16:43.480 --> 0:16:47.720
<v Speaker 2>just ignoring the reports entirely. While we can and should

0:16:48.000 --> 0:16:53.200
<v Speaker 2>actively decry mes disgraceful new policies, it's kind of ahistorical

0:16:53.240 --> 0:16:55.440
<v Speaker 2>to pretend that this company gave a shit in the past,

0:16:55.800 --> 0:17:00.040
<v Speaker 2>or took it seriously, or just that they cared. It

0:17:00.040 --> 0:17:03.880
<v Speaker 2>pisses me off because if we act now like they've changed,

0:17:04.760 --> 0:17:08.760
<v Speaker 2>they don't get held accountable at all. But then again,

0:17:09.000 --> 0:17:12.800
<v Speaker 2>did they before? Have they ever been held accountable? Oh no,

0:17:12.920 --> 0:17:15.320
<v Speaker 2>the answer is no. By the way, there are reporters

0:17:15.359 --> 0:17:17.600
<v Speaker 2>who have done really good work on this, Russ Kevin Rus,

0:17:17.680 --> 0:17:19.920
<v Speaker 2>who've given a lot of shit. He did some really

0:17:19.960 --> 0:17:22.159
<v Speaker 2>great reporting on crowd tankled Jeff Horwitz from the Wall

0:17:22.160 --> 0:17:23.840
<v Speaker 2>Street Journal, along with the other tea but did the

0:17:23.840 --> 0:17:26.520
<v Speaker 2>Facebook files, which get too later. There are people doing

0:17:26.520 --> 0:17:29.960
<v Speaker 2>great work. The problem is there's just this kind of

0:17:30.000 --> 0:17:32.879
<v Speaker 2>weak and inconsistent approach that the media has taken to

0:17:32.960 --> 0:17:36.480
<v Speaker 2>Meta and to Mark Zuckerberg, and none of these changes,

0:17:36.560 --> 0:17:39.440
<v Speaker 2>none of these things that I'm saying here are particularly

0:17:39.440 --> 0:17:42.560
<v Speaker 2>hard to find. If you look this up, you could say, hey,

0:17:42.600 --> 0:17:46.280
<v Speaker 2>look exactly as I am right now. Hey, this doesn't

0:17:46.280 --> 0:17:48.159
<v Speaker 2>seem to be a new policy. This just seems to

0:17:48.200 --> 0:17:51.760
<v Speaker 2>be them deciding to formalize their lack of effort to

0:17:51.760 --> 0:17:56.440
<v Speaker 2>protect trans people, their lack of effort to stop conservative

0:17:56.480 --> 0:18:00.600
<v Speaker 2>demagogues doing stuff. I mean, it's just it's frustrating. It's

0:18:00.640 --> 0:18:04.800
<v Speaker 2>frustrating and annoying, and seeing them formalize it fills me

0:18:05.000 --> 0:18:09.120
<v Speaker 2>full of poison in my veins. It's just it's hateful,

0:18:09.160 --> 0:18:12.920
<v Speaker 2>it's racist, it's violent, it's cruel, it's bigoted, and it's

0:18:12.960 --> 0:18:14.719
<v Speaker 2>how it's been for so long.

0:18:14.920 --> 0:18:17.760
<v Speaker 3>Why are we not just able to call these people

0:18:17.800 --> 0:18:18.440
<v Speaker 3>what they are?

0:18:20.359 --> 0:18:23.000
<v Speaker 2>And they really will do whatever they want to or

0:18:23.080 --> 0:18:26.480
<v Speaker 2>need to for growth. And I'm going to quote something here.

0:18:26.480 --> 0:18:26.879
<v Speaker 3>I'm going to.

0:18:26.920 --> 0:18:31.399
<v Speaker 2>Quote Facebook's old vice president Andrew Bosworth from an internal

0:18:31.440 --> 0:18:34.040
<v Speaker 2>email from twenty seventeen. I've may have mentioned before, and

0:18:34.119 --> 0:18:37.560
<v Speaker 2>I quote all the work that Facebook does in growth

0:18:37.640 --> 0:18:41.399
<v Speaker 2>is justified, even if it's bullying or a terrorist attack

0:18:41.480 --> 0:18:44.359
<v Speaker 2>carried out on their platform. And yes, that's exactly what

0:18:44.400 --> 0:18:46.560
<v Speaker 2>he said, by the way. And you'd think a guy

0:18:46.600 --> 0:18:49.439
<v Speaker 2>who's like, yeah, you know, growth just we need to

0:18:49.440 --> 0:18:52.040
<v Speaker 2>grow at all costs. And indeed, if something bad happens

0:18:52.040 --> 0:18:54.800
<v Speaker 2>as a result, at least we connected people. You'd think

0:18:54.840 --> 0:18:57.680
<v Speaker 2>that a letter like that getting out was in twenty seventeen, Yeah,

0:18:57.720 --> 0:18:59.880
<v Speaker 2>that would lead to him being probably putting a naughty box.

0:19:00.560 --> 0:19:03.199
<v Speaker 2>I won't get promoted, would he. He wouldn't become the

0:19:03.240 --> 0:19:07.000
<v Speaker 2>chief technology officer, would he? Because that's what Andrew Bosworth is. Now,

0:19:08.119 --> 0:19:11.639
<v Speaker 2>this is what this company is. It's time to stop

0:19:11.720 --> 0:19:15.280
<v Speaker 2>pretending that Meta was ever something noble or good or

0:19:15.280 --> 0:19:19.440
<v Speaker 2>well meaning. Mark Zuckerberg is a repressed coward as far

0:19:19.480 --> 0:19:22.600
<v Speaker 2>from manly as one can get. Because true masculinity, if

0:19:22.640 --> 0:19:25.879
<v Speaker 2>you can even fully I don't even know if you

0:19:25.920 --> 0:19:27.840
<v Speaker 2>can really give it a full definition, but I will

0:19:27.880 --> 0:19:31.200
<v Speaker 2>tell you what is masculine. It's a sense of responsibility

0:19:31.200 --> 0:19:33.360
<v Speaker 2>for both oneself and others and the things that we do,

0:19:33.480 --> 0:19:37.199
<v Speaker 2>and finding strength in supporting, en uplifting those close to you,

0:19:37.520 --> 0:19:39.160
<v Speaker 2>and loving more and caring.

0:19:38.840 --> 0:19:39.480
<v Speaker 3>More for people.

0:19:39.840 --> 0:19:41.600
<v Speaker 2>I don't really want to put down a hard and

0:19:41.640 --> 0:19:43.960
<v Speaker 2>fast one, but that's part of what masculinity is for me.

0:19:44.400 --> 0:19:48.040
<v Speaker 2>It isn't being a fucking crybaby billionaire going on Joe

0:19:48.080 --> 0:19:54.000
<v Speaker 2>row and going where oom oh the company's not masculine enough. Coward, motherfucker.

0:19:54.119 --> 0:19:58.359
<v Speaker 2>It's disgusting and Meta as an institution has been rotten

0:19:58.400 --> 0:20:01.360
<v Speaker 2>for years, making trillions of dollars as it continually makes

0:20:01.359 --> 0:20:04.360
<v Speaker 2>their services work, all to force users to spend more

0:20:04.400 --> 0:20:06.879
<v Speaker 2>time on the site, even if it's because Facebook and

0:20:06.880 --> 0:20:10.040
<v Speaker 2>Instagram are our engineered to interrupt everything you're doing, your

0:20:10.040 --> 0:20:13.000
<v Speaker 2>decision making, your autonomy with a constant slew of different

0:20:13.040 --> 0:20:17.399
<v Speaker 2>forms of sponsored and algorithmically curated crap. The quality of

0:20:17.440 --> 0:20:21.400
<v Speaker 2>the experience, something the media has categorically failed to cover,

0:20:21.680 --> 0:20:24.760
<v Speaker 2>has never been lower on Facebook or Instagram. I'm not

0:20:24.840 --> 0:20:27.320
<v Speaker 2>sure how anyone writing about this company for the last

0:20:27.359 --> 0:20:29.240
<v Speaker 2>few years has been able to do so with a

0:20:29.240 --> 0:20:32.440
<v Speaker 2>straight face. The products suck, They're getting worse, and yet

0:20:32.440 --> 0:20:35.560
<v Speaker 2>the company has never been more profitable. Facebook is crammed

0:20:35.600 --> 0:20:39.320
<v Speaker 2>with fake accounts, AI generated crap and nonsense, groups teaming

0:20:39.320 --> 0:20:43.280
<v Speaker 2>with boomers pushing stupid greeny memes that say I wish

0:20:43.280 --> 0:20:45.439
<v Speaker 2>we had can to a culture of respect, as they

0:20:45.520 --> 0:20:49.159
<v Speaker 2>recommended their third racist meme of the day. Instagram is

0:20:49.200 --> 0:20:52.800
<v Speaker 2>a carousel of screen filling, sponsored nonsense and recommended crap,

0:20:53.200 --> 0:20:56.000
<v Speaker 2>and users are constantly battling with these products to actually

0:20:56.040 --> 0:20:58.639
<v Speaker 2>see the things that they log on to see. I

0:20:58.680 --> 0:21:02.359
<v Speaker 2>want to be explicit here. I do not believe enough

0:21:02.400 --> 0:21:04.800
<v Speaker 2>reporting is being done into the fact that Facebook is,

0:21:04.880 --> 0:21:07.399
<v Speaker 2>as a product both bordering on useless and run in

0:21:07.440 --> 0:21:10.879
<v Speaker 2>such a way that it's actively harmful for society. Some

0:21:11.040 --> 0:21:14.359
<v Speaker 2>important facts to begin with are that the initial feed

0:21:14.400 --> 0:21:17.159
<v Speaker 2>on Facebook is totally algorithmic, with large chunks of the

0:21:17.160 --> 0:21:19.520
<v Speaker 2>screen taken up by stuff that Facebook pushes on you.

0:21:20.080 --> 0:21:23.000
<v Speaker 2>We don't really know how their algorithm works, after all,

0:21:23.280 --> 0:21:25.760
<v Speaker 2>not like there's any legislation or regulation that requires them

0:21:25.800 --> 0:21:28.240
<v Speaker 2>to disclose it, but we do know that it's built

0:21:28.240 --> 0:21:30.240
<v Speaker 2>to get people to engage with the content, even if

0:21:30.240 --> 0:21:32.680
<v Speaker 2>said content is low quality in send, or a racist

0:21:32.760 --> 0:21:36.760
<v Speaker 2>or misleading. The biggest thing to know about the modern

0:21:37.000 --> 0:21:39.800
<v Speaker 2>Facebook experience, and I must be really clear here, is

0:21:39.840 --> 0:21:44.159
<v Speaker 2>that it's effectively unmoderated. I refer to Jeff Horwitz's Broken

0:21:44.200 --> 0:21:47.760
<v Speaker 2>Code earlier. It's a really powerful book. Everybody should read

0:21:47.760 --> 0:21:50.840
<v Speaker 2>it because it's the most clear eyed view of how

0:21:50.880 --> 0:21:53.200
<v Speaker 2>bad this company has been and for how long it's

0:21:53.240 --> 0:21:56.160
<v Speaker 2>been this bad. But the big thing that Jeff brings

0:21:56.240 --> 0:22:01.000
<v Speaker 2>up is that everything internally at Facebook is about remove friction.

0:22:02.000 --> 0:22:03.760
<v Speaker 2>Now you may think, I mean, oh, so that would

0:22:03.760 --> 0:22:07.880
<v Speaker 2>make a really good experience. No, Removing friction in this

0:22:07.960 --> 0:22:11.760
<v Speaker 2>case means allowing people to post whatever they want. Groups

0:22:11.840 --> 0:22:14.320
<v Speaker 2>that are giant scams which I'll get too soon, or

0:22:14.359 --> 0:22:18.760
<v Speaker 2>just nonsense, groups that spread misinformation, fake sports news memes

0:22:18.800 --> 0:22:21.919
<v Speaker 2>that make people pissed off and more racist. And some

0:22:21.960 --> 0:22:24.480
<v Speaker 2>of the shit I've seen on Facebook going back years

0:22:24.520 --> 0:22:27.520
<v Speaker 2>is horrifying. And while there are mechanisms that Meta has

0:22:27.520 --> 0:22:31.840
<v Speaker 2>in place to stop outright illegal things like pornography and violence. Effectively,

0:22:31.880 --> 0:22:34.800
<v Speaker 2>anything else is fair game. I have in preparing this script,

0:22:34.960 --> 0:22:38.720
<v Speaker 2>found fifty different groups that are nakedly scamming users, each

0:22:38.760 --> 0:22:41.679
<v Speaker 2>one with anywhere from one thousand to eighteen thousand different members,

0:22:41.880 --> 0:22:44.240
<v Speaker 2>each trying to work out why they can't access things

0:22:44.280 --> 0:22:48.320
<v Speaker 2>like their Facebook or PayPal account. And finding these groups

0:22:48.400 --> 0:22:51.760
<v Speaker 2>is super easy. Just type Facebook support and scroll down

0:22:51.880 --> 0:22:55.119
<v Speaker 2>into the search bar at the top of your Facebook account.

0:22:55.359 --> 0:22:57.600
<v Speaker 2>And by the way, the scam's fairly simple. People go

0:22:57.640 --> 0:22:59.920
<v Speaker 2>into these groups that are like, oh, I can't access Facebook.

0:23:00.160 --> 0:23:02.280
<v Speaker 2>They are on Facebook at the time, but perhaps they're

0:23:02.400 --> 0:23:04.520
<v Speaker 2>just locked into the app, and they go in there

0:23:04.520 --> 0:23:06.560
<v Speaker 2>and they say, hey, I need help, I need help

0:23:06.600 --> 0:23:09.479
<v Speaker 2>getting back in, and usually a scammer from the Global

0:23:09.520 --> 0:23:12.040
<v Speaker 2>South will be there and say, yeah, message me. They

0:23:12.080 --> 0:23:14.480
<v Speaker 2>get their password, they get their email, they get access

0:23:14.480 --> 0:23:18.320
<v Speaker 2>to something else, and then they start stealing shit. And

0:23:18.840 --> 0:23:20.760
<v Speaker 2>I really must be clear how easy it is to

0:23:20.840 --> 0:23:23.160
<v Speaker 2>find these scam groups and how many people are very

0:23:23.160 --> 0:23:27.520
<v Speaker 2>clearly falling into them. It's really worrying, and it's kind

0:23:27.520 --> 0:23:30.080
<v Speaker 2>of stomach turning as well, and it's time to accept

0:23:30.080 --> 0:23:32.560
<v Speaker 2>the Facebook has become a kind of open sewer run

0:23:32.560 --> 0:23:35.960
<v Speaker 2>with a complete disregard for the user. It's constantly battering

0:23:35.960 --> 0:23:38.280
<v Speaker 2>them with sponsored and recommended content as a means of

0:23:38.320 --> 0:23:40.720
<v Speaker 2>keeping them on the site for longer. The longer a

0:23:40.840 --> 0:23:44.040
<v Speaker 2>user interacts with the site, the more advertising impressions they're shown,

0:23:44.119 --> 0:23:48.240
<v Speaker 2>and in turn they make more money for Facebook and Meta,

0:23:48.280 --> 0:23:50.919
<v Speaker 2>even if there's not really a service being provided. And

0:23:50.960 --> 0:23:54.200
<v Speaker 2>you may think keeping someone on the site that means

0:23:54.200 --> 0:23:57.520
<v Speaker 2>giving them something they want, right negative, it means getting

0:23:57.520 --> 0:23:59.119
<v Speaker 2>in the way of the thing they want, putting a

0:23:59.160 --> 0:24:03.000
<v Speaker 2>bunch of things, jump over little obstacle. Course, it's extremely

0:24:03.040 --> 0:24:20.800
<v Speaker 2>annoying and pisses me off daily. Now, kind of like

0:24:20.840 --> 0:24:22.800
<v Speaker 2>in the episodes that did at the end of twenty

0:24:22.800 --> 0:24:25.040
<v Speaker 2>twenty four, I'm going to walk you through very practically

0:24:25.119 --> 0:24:28.119
<v Speaker 2>the experience of going through Facebook. I want you to

0:24:28.200 --> 0:24:29.960
<v Speaker 2>have as close to a play by play as hu

0:24:29.960 --> 0:24:32.240
<v Speaker 2>mainly possible, because I want you to understand how fucked

0:24:32.280 --> 0:24:33.159
<v Speaker 2>up this website is.

0:24:33.200 --> 0:24:33.400
<v Speaker 3>Now.

0:24:34.680 --> 0:24:37.280
<v Speaker 2>Okay, you open your Facebook app and you immediately see

0:24:37.280 --> 0:24:39.320
<v Speaker 2>a pop up for stories, kind of the Instagram thing

0:24:39.359 --> 0:24:42.000
<v Speaker 2>where you click them through and there's an entire phone

0:24:42.000 --> 0:24:45.280
<v Speaker 2>screen filling video. But once you've watched some of those,

0:24:45.320 --> 0:24:47.439
<v Speaker 2>you scroll down. You see one post from someone you know,

0:24:47.640 --> 0:24:49.320
<v Speaker 2>then a giant ad that takes up a third of

0:24:49.320 --> 0:24:51.600
<v Speaker 2>your screen and a carousel of people you may know,

0:24:51.920 --> 0:24:54.000
<v Speaker 2>Then a post from a page you don't follow, then

0:24:54.000 --> 0:24:56.639
<v Speaker 2>a series of recommended reels that show a two second

0:24:56.680 --> 0:24:59.040
<v Speaker 2>clip on repeat of what you might see, but not

0:24:59.200 --> 0:25:00.760
<v Speaker 2>enough for you to actually get an idea if the

0:25:00.800 --> 0:25:03.000
<v Speaker 2>video will be good, so that you click through more

0:25:03.040 --> 0:25:06.720
<v Speaker 2>advertising impressions, then another ad, then three posts from a

0:25:06.760 --> 0:25:09.440
<v Speaker 2>page you don't follow, then another ad, and I find

0:25:09.440 --> 0:25:11.320
<v Speaker 2>my app is hitching as I scroll too fast. It's

0:25:11.400 --> 0:25:14.399
<v Speaker 2>kind of getting a bit clunky. So I think, what

0:25:14.400 --> 0:25:17.040
<v Speaker 2>would someone do if they needed help? Though, So I

0:25:17.119 --> 0:25:19.560
<v Speaker 2>decided to search for Facebook Support, which leads you to

0:25:19.600 --> 0:25:21.879
<v Speaker 2>a thin banner for Facebook Support the top. It's like

0:25:21.920 --> 0:25:24.399
<v Speaker 2>a maybe a half inch banner, and then below that

0:25:24.520 --> 0:25:27.640
<v Speaker 2>is this giant, quarter screen long sponsored post about Facebook

0:25:27.680 --> 0:25:30.600
<v Speaker 2>and I quote bringing your community together. And this, by

0:25:30.640 --> 0:25:33.199
<v Speaker 2>the way, has nothing to do with support, it's a

0:25:33.200 --> 0:25:36.679
<v Speaker 2>completely different thing. And then you get a selection of

0:25:36.680 --> 0:25:39.680
<v Speaker 2>groups blow them, the first of which is called Facebook Support,

0:25:39.680 --> 0:25:43.840
<v Speaker 2>with eighteen thousand members, including a support number one eight,

0:25:43.840 --> 0:25:45.800
<v Speaker 2>one hundred and eighth four nine three ninety six that

0:25:45.920 --> 0:25:48.560
<v Speaker 2>does not work. The group is full of posts about

0:25:48.600 --> 0:25:51.600
<v Speaker 2>people having issues with Facebook, with one by an admin

0:25:51.720 --> 0:25:54.359
<v Speaker 2>called Oliver Green telling everyone that this group is where

0:25:54.520 --> 0:25:57.440
<v Speaker 2>they can and I quote discuss issues and provide assistance

0:25:57.480 --> 0:26:00.879
<v Speaker 2>and solutions to them. By the way, Olive Green's avatar

0:26:01.000 --> 0:26:03.720
<v Speaker 2>is actually a picture of political writer Oliver Darcy. It's

0:26:03.760 --> 0:26:05.160
<v Speaker 2>extremely fucking strange.

0:26:06.119 --> 0:26:06.600
<v Speaker 3>Anyway.

0:26:06.840 --> 0:26:09.000
<v Speaker 2>One post on there says, and I quote, please don't

0:26:09.040 --> 0:26:11.840
<v Speaker 2>respond to messages from my Facebook comma I was hacked,

0:26:12.160 --> 0:26:15.720
<v Speaker 2>with one responder called deca tech fix, asking when was

0:26:15.760 --> 0:26:18.240
<v Speaker 2>it hacked and asking them to message him now for

0:26:18.280 --> 0:26:20.440
<v Speaker 2>a quick recovery of an account that they appeared to

0:26:20.480 --> 0:26:23.480
<v Speaker 2>be posting with. Another where a user says someone hacked

0:26:23.480 --> 0:26:26.480
<v Speaker 2>my Facebook and changed all password is responded to by

0:26:26.480 --> 0:26:29.640
<v Speaker 2>another account called retech Man, who adds inbox me now

0:26:29.680 --> 0:26:33.000
<v Speaker 2>for help. Another where someone also says that they were hacked,

0:26:33.040 --> 0:26:36.560
<v Speaker 2>has another account James Miles, responding saying message me privately.

0:26:37.359 --> 0:26:43.520
<v Speaker 2>There are hundreds of interactions like these. Seriously, just go

0:26:43.640 --> 0:26:46.520
<v Speaker 2>on this site and look, go and look. Type in

0:26:46.680 --> 0:26:50.359
<v Speaker 2>Facebook support is completely insane. This site makes them so

0:26:50.520 --> 0:26:53.159
<v Speaker 2>much may billions and billions of dollars from this site.

0:26:53.560 --> 0:26:57.480
<v Speaker 2>It's so fucking strange. So another group is called account hacked,

0:26:57.520 --> 0:26:59.520
<v Speaker 2>and it has eighty five hundred members, but I'll add

0:26:59.520 --> 0:27:02.040
<v Speaker 2>it hasn't been updated since the end of twenty twenty three,

0:27:02.280 --> 0:27:04.120
<v Speaker 2>but it immediately hits you with a post that says,

0:27:04.119 --> 0:27:07.320
<v Speaker 2>and I quote message me for any hacking services. Facebook recovery,

0:27:07.320 --> 0:27:11.320
<v Speaker 2>Instagram recovery, lost Funds, recovery, I cloud bypass, et cetera,

0:27:11.680 --> 0:27:14.320
<v Speaker 2>with a few users responding, along with several other scammers

0:27:14.320 --> 0:27:16.920
<v Speaker 2>offering to help in the same way. There's another group

0:27:17.160 --> 0:27:19.919
<v Speaker 2>with sixty seven hundred members, this time called recover an

0:27:19.960 --> 0:27:22.680
<v Speaker 2>old Facebook Account you Can't look into, and it offers

0:27:22.720 --> 0:27:25.159
<v Speaker 2>yet another one eight hundred number that also did not work.

0:27:25.359 --> 0:27:27.399
<v Speaker 2>A post from December fifth, twenty twenty three, from a

0:27:27.480 --> 0:27:29.560
<v Speaker 2>user claiming that their account was compromised and their email

0:27:29.600 --> 0:27:32.760
<v Speaker 2>and password was changed has been responded to forty four times,

0:27:32.920 --> 0:27:36.600
<v Speaker 2>mostly by scammers attempting to offer account recovery services, but

0:27:36.680 --> 0:27:40.600
<v Speaker 2>a few times by other people experiencing the same problem. Elsewhere,

0:27:40.720 --> 0:27:43.480
<v Speaker 2>a group promising to literally send you money on PayPal

0:27:43.640 --> 0:27:46.320
<v Speaker 2>has twenty four thousand members and ten plus posts a day.

0:27:46.640 --> 0:27:49.639
<v Speaker 2>Another called PayPal Problem Solution, which reminds me of a

0:27:49.720 --> 0:27:52.720
<v Speaker 2>hive song offer similarly scammy services if you can't get

0:27:52.720 --> 0:27:56.479
<v Speaker 2>into PayPal. Another called cash App Vemo PayPal Zel Support

0:27:56.600 --> 0:28:00.359
<v Speaker 2>has fifty eight hundred members now. I also, as of

0:28:00.400 --> 0:28:03.199
<v Speaker 2>my research for this, joined another group and it was

0:28:03.240 --> 0:28:09.240
<v Speaker 2>called Facebook Support. It is just every day people going

0:28:09.359 --> 0:28:11.359
<v Speaker 2>on and on and on and on about how they

0:28:11.359 --> 0:28:14.600
<v Speaker 2>can't get into accounts and then being told hey, call

0:28:14.640 --> 0:28:18.959
<v Speaker 2>our toll free number. And it sucks. It sucks because

0:28:19.080 --> 0:28:21.920
<v Speaker 2>this took me no effort to find. There are hundreds

0:28:21.960 --> 0:28:24.399
<v Speaker 2>of people every day just going on this thing, begging

0:28:24.400 --> 0:28:28.920
<v Speaker 2>for help and then being aggressively scammed. Someone here saying

0:28:28.960 --> 0:28:31.119
<v Speaker 2>live chat, can I get someone from meta live Chat

0:28:31.600 --> 0:28:34.720
<v Speaker 2>day later help me recover my disabled account. Plus, someone

0:28:34.800 --> 0:28:36.879
<v Speaker 2>stole my pictures from Instagram and is using the scam

0:28:36.960 --> 0:28:39.560
<v Speaker 2>men through offers of sexual content and meetups. Facebook won't

0:28:39.600 --> 0:28:42.600
<v Speaker 2>delete the account because they use a different name than mine.

0:28:42.680 --> 0:28:45.240
<v Speaker 2>Someone hacked my Facebook account now he changed all its

0:28:45.280 --> 0:28:48.720
<v Speaker 2>details and name too. I think the meds and I

0:28:48.760 --> 0:28:51.000
<v Speaker 2>send the complaint in Facebook help center. They restrict the

0:28:51.040 --> 0:28:53.320
<v Speaker 2>account and gave me a link to recover it. When

0:28:53.320 --> 0:28:57.280
<v Speaker 2>I tried that and recorded a video selfie. It didn't work,

0:28:57.320 --> 0:28:59.120
<v Speaker 2>and every time when I tried to make the video,

0:28:59.280 --> 0:29:01.600
<v Speaker 2>every time has failed to load. Anyway, some of these

0:29:01.640 --> 0:29:04.000
<v Speaker 2>people don't have the best English. I can't speak of

0:29:04.040 --> 0:29:06.080
<v Speaker 2>a languages. Not going to judge them for that, But anyway,

0:29:06.320 --> 0:29:09.719
<v Speaker 2>I have a product idea for Meta is this idea

0:29:09.760 --> 0:29:12.320
<v Speaker 2>of deleting every one of these groups so that people

0:29:12.320 --> 0:29:17.320
<v Speaker 2>don't get fucking scammed. Important detail though, Now, last year

0:29:17.400 --> 0:29:19.880
<v Speaker 2>Meta came up with a bloody interesting new idea, this

0:29:20.000 --> 0:29:22.920
<v Speaker 2>new feature. Not a big product company, Meta, but they

0:29:22.920 --> 0:29:25.840
<v Speaker 2>came up with this idea. It's called Meta verification. Now

0:29:25.840 --> 0:29:28.240
<v Speaker 2>do you know what you get for your fifteen dollars

0:29:28.280 --> 0:29:30.360
<v Speaker 2>a month where you get a little check mark and

0:29:30.400 --> 0:29:31.840
<v Speaker 2>they know who you are and they say you're the

0:29:31.840 --> 0:29:32.280
<v Speaker 2>real person.

0:29:32.360 --> 0:29:32.640
<v Speaker 3>You know what?

0:29:32.680 --> 0:29:37.840
<v Speaker 2>You also get support, customer support. It's an actual kleptocracy.

0:29:38.360 --> 0:29:41.719
<v Speaker 2>It's an actual situation where they are making it so

0:29:41.760 --> 0:29:44.240
<v Speaker 2>that only those who pay will have help. Now there

0:29:44.240 --> 0:29:46.200
<v Speaker 2>may be an argument from some of you, You say, well,

0:29:46.200 --> 0:29:49.960
<v Speaker 2>that's just not particularly fucking fair, is it. These poor companies,

0:29:50.000 --> 0:29:53.960
<v Speaker 2>Poor Mark Zuckerberg, right, poor Mark Zuckerberg. He doesn't make

0:29:53.960 --> 0:29:57.400
<v Speaker 2>anything from the poor, these horrible little free pigs who

0:29:57.480 --> 0:30:00.720
<v Speaker 2>oinchored him and say, Mark, Mark, please don't let me

0:30:00.760 --> 0:30:03.880
<v Speaker 2>get scammed, don't let people steal from me. And Mark says, ah,

0:30:04.040 --> 0:30:07.440
<v Speaker 2>I I couldn't possibly make because I make only forty

0:30:07.560 --> 0:30:10.320
<v Speaker 2>dollars are usual. He makes forty fucking forty dollars and

0:30:10.360 --> 0:30:15.120
<v Speaker 2>sixty cents per user. This is more valuable than a

0:30:15.160 --> 0:30:17.880
<v Speaker 2>regular subscription, though of course fifteen bucks a month would

0:30:17.880 --> 0:30:22.560
<v Speaker 2>be making more than that, But nevertheless, that's an insanely

0:30:22.720 --> 0:30:26.760
<v Speaker 2>large amount of money. That's an insanely large amount of

0:30:26.840 --> 0:30:30.880
<v Speaker 2>money for a service that is decaying and being decayed

0:30:31.000 --> 0:30:34.160
<v Speaker 2>by a lack of responsibility in stewardship from the fucking

0:30:34.280 --> 0:30:37.000
<v Speaker 2>burke who runs it and the scumbags who run it

0:30:37.040 --> 0:30:39.640
<v Speaker 2>with him. And this is what Facebook is, by the way,

0:30:39.800 --> 0:30:42.920
<v Speaker 2>It's just this whole of sponsored content and outright scams,

0:30:43.160 --> 0:30:45.840
<v Speaker 2>and Meta is not a steward of this product. It's

0:30:45.880 --> 0:30:48.440
<v Speaker 2>been fucking awful for years. They've been making it worse

0:30:48.720 --> 0:30:51.880
<v Speaker 2>to grow revenue, but also on top of that, they've

0:30:51.920 --> 0:30:56.840
<v Speaker 2>not been trying to keep it anything like a reliable product,

0:30:56.880 --> 0:30:58.720
<v Speaker 2>like a good product. It's like if you got on

0:30:58.760 --> 0:31:00.880
<v Speaker 2>the bus and one of the wheels fucking fell off

0:31:00.920 --> 0:31:03.840
<v Speaker 2>sometimes and they went, well, you know that happens with buses.

0:31:04.200 --> 0:31:06.760
<v Speaker 2>That just happens. Sometimes you sit on a bench in

0:31:06.800 --> 0:31:09.640
<v Speaker 2>a park and it just explodes, splinters all up in

0:31:09.680 --> 0:31:12.720
<v Speaker 2>your ass. Yeah, that's just what benches do. Mate, the

0:31:12.720 --> 0:31:15.680
<v Speaker 2>bench was free, you fucking ass whole. It's so annoying,

0:31:15.920 --> 0:31:18.120
<v Speaker 2>and I really must repeat myself that it's been like

0:31:18.160 --> 0:31:21.760
<v Speaker 2>this for years. Meta's been gradually and aggressively making the

0:31:21.800 --> 0:31:26.680
<v Speaker 2>experience worse, and they've just let this hellhole kind of decay.

0:31:27.240 --> 0:31:29.560
<v Speaker 2>It really is decay. That's the word I keep coming

0:31:29.600 --> 0:31:31.080
<v Speaker 2>back to because it sucks.

0:31:31.440 --> 0:31:32.040
<v Speaker 3>And some of you.

0:31:32.280 --> 0:31:33.760
<v Speaker 2>I've heard from a lot of you who say, oh,

0:31:33.760 --> 0:31:35.560
<v Speaker 2>I just don't use it. I just don't use it.

0:31:35.840 --> 0:31:39.520
<v Speaker 2>Even if you don't use this, even if Meta is

0:31:39.520 --> 0:31:42.920
<v Speaker 2>something you have cut out of your life, there is

0:31:43.000 --> 0:31:46.640
<v Speaker 2>a real consequence to a social network being used by

0:31:46.640 --> 0:31:50.760
<v Speaker 2>billions of people. That is this unregulated digital ecological disaster.

0:31:51.080 --> 0:31:53.120
<v Speaker 2>It's this open wound in the side of the Internet

0:31:53.120 --> 0:31:55.480
<v Speaker 2>where scammers and spammers the light in tricking and swindling

0:31:55.560 --> 0:31:59.520
<v Speaker 2>people without any fear of repercussions from Meta, and honestly,

0:31:59.560 --> 0:32:02.160
<v Speaker 2>they stop giving a shit years ago. Now, if I

0:32:02.240 --> 0:32:04.320
<v Speaker 2>get a comment from Meta about this, and by the way,

0:32:04.360 --> 0:32:07.000
<v Speaker 2>if you're listening from Meta, put Mark on my show.

0:32:07.080 --> 0:32:08.720
<v Speaker 2>Otherwise I don't want to fucking hear from you. I

0:32:08.760 --> 0:32:11.280
<v Speaker 2>don't care. I'm not interested. Actually, give me boss Worth,

0:32:11.400 --> 0:32:13.320
<v Speaker 2>give me Buzz. I'd love to have a chat with Buzz.

0:32:13.520 --> 0:32:16.240
<v Speaker 2>You and me, Buzz, Let's chat it up. But anyway,

0:32:16.400 --> 0:32:20.040
<v Speaker 2>I'm sure their comment would be, where we do stop scammers, Well,

0:32:20.520 --> 0:32:23.200
<v Speaker 2>you don't really stop them all. And indeed, if I'm

0:32:23.280 --> 0:32:26.680
<v Speaker 2>the one, one, one surly dipshit with the microphone that

0:32:26.800 --> 0:32:30.600
<v Speaker 2>can find this hive of scammers with really no effort,

0:32:30.800 --> 0:32:33.640
<v Speaker 2>why don't you have any automation to do this? Why

0:32:33.680 --> 0:32:36.479
<v Speaker 2>don't you have something to stop that? And the answer

0:32:36.560 --> 0:32:42.120
<v Speaker 2>is Meta doesn't care. Meta does not care. They stopped

0:32:42.120 --> 0:32:44.960
<v Speaker 2>giving a shit a while ago. And it's revisionist history

0:32:45.080 --> 0:32:47.920
<v Speaker 2>to pretend that Mark Zuckerberg has suddenly chose to take

0:32:47.920 --> 0:32:52.280
<v Speaker 2>the guardrails off. It's insane how many people I'm reading

0:32:52.600 --> 0:32:55.560
<v Speaker 2>who are acting as if this is new. But I

0:32:55.640 --> 0:32:59.760
<v Speaker 2>need you to realize a Meta all things are justified undergrowth,

0:33:00.120 --> 0:33:02.360
<v Speaker 2>like making the platform harder to navigate so that users

0:33:02.400 --> 0:33:04.240
<v Speaker 2>spend more time trying to find the things they actually

0:33:04.280 --> 0:33:06.680
<v Speaker 2>want to see, or allowing giant groups of scammers and

0:33:06.720 --> 0:33:09.840
<v Speaker 2>spammers to flourish, so there's always new content for people

0:33:09.840 --> 0:33:12.560
<v Speaker 2>to get lost in, even if it sucks or it's

0:33:12.600 --> 0:33:17.280
<v Speaker 2>harmful or it hurts them. And you can hear how

0:33:17.320 --> 0:33:18.920
<v Speaker 2>much distaste I have for all of this.

0:33:19.760 --> 0:33:22.760
<v Speaker 3>But but it's me. I wouldn't be done after just one.

0:33:22.920 --> 0:33:25.200
<v Speaker 2>Now this is a two parter, and in the next episode,

0:33:25.240 --> 0:33:27.200
<v Speaker 2>I'm going to get into how Zuckerberg got away with

0:33:27.240 --> 0:33:29.720
<v Speaker 2>all of this, and he did so by taking advantage

0:33:29.760 --> 0:33:31.560
<v Speaker 2>of members of the media that were either asleep at

0:33:31.560 --> 0:33:35.640
<v Speaker 2>the wheel, hamstrung by their editorial side, or actually just

0:33:35.960 --> 0:33:39.719
<v Speaker 2>willing to help run air cover for Mark Zuckerberg. And

0:33:39.760 --> 0:33:41.920
<v Speaker 2>then once I've done that, I want to explain what

0:33:41.960 --> 0:33:46.520
<v Speaker 2>the actual consequences are, because they're not great. None of

0:33:46.520 --> 0:33:49.120
<v Speaker 2>this is great. But I don't want to leave you

0:33:49.160 --> 0:33:53.280
<v Speaker 2>completely depressed. Right now, you're probably you're seeing the inauguration

0:33:53.560 --> 0:33:57.200
<v Speaker 2>feeling pretty dark. I really do mean hold those closes

0:33:57.240 --> 0:33:59.920
<v Speaker 2>to you closer. I do mean be a little bit

0:34:00.120 --> 0:34:02.280
<v Speaker 2>more loving with the people around you. Big theme of

0:34:02.320 --> 0:34:05.960
<v Speaker 2>CES was love and companionship and solidarity with your fellow

0:34:06.040 --> 0:34:09.880
<v Speaker 2>human beings. Call your friends, Text your friends, tell me

0:34:09.920 --> 0:34:11.920
<v Speaker 2>you love them. Any of your friends whore like why

0:34:11.960 --> 0:34:15.280
<v Speaker 2>he's telling me, I love it, you love me. That's

0:34:15.360 --> 0:34:18.319
<v Speaker 2>a that in and of itself, is the symptom of

0:34:18.320 --> 0:34:22.399
<v Speaker 2>a society that has lost love. Everything feels really fucking dark.

0:34:22.440 --> 0:34:25.959
<v Speaker 2>Don't get me wrong, but you're still an autonomous human being.

0:34:26.040 --> 0:34:28.000
<v Speaker 2>You're still capable of talking to the people around you.

0:34:29.120 --> 0:34:31.920
<v Speaker 2>To quote ned Bta won't say write your congressman. I

0:34:31.960 --> 0:34:34.399
<v Speaker 2>don't know what I would tell you to tell them,

0:34:34.400 --> 0:34:37.240
<v Speaker 2>but I will tell you this. The people around you

0:34:37.280 --> 0:34:42.040
<v Speaker 2>need you. The people around you love you, and if

0:34:42.080 --> 0:34:45.080
<v Speaker 2>they don't, don't talk to them. But show more love

0:34:45.120 --> 0:34:48.840
<v Speaker 2>to those around you, Show more love to everything, and

0:34:48.880 --> 0:34:50.480
<v Speaker 2>put more love into everything you do.

0:34:51.360 --> 0:34:52.919
<v Speaker 3>And you'll hear the next episode soon.

0:34:53.000 --> 0:34:55.279
<v Speaker 2>He'll only be a few days, and I think you're going.

0:34:55.200 --> 0:34:57.520
<v Speaker 3>To really like it. But I love you all.

0:35:05.800 --> 0:35:08.200
<v Speaker 2>Thank you for listening to Better Offline. The editor and

0:35:08.239 --> 0:35:11.400
<v Speaker 2>composer of the Better Offline theme song is Matasowski. You

0:35:11.440 --> 0:35:13.680
<v Speaker 2>can check out more of his music and audio projects

0:35:13.840 --> 0:35:17.359
<v Speaker 2>at Matasowski dot com, M A T T O s

0:35:17.400 --> 0:35:21.480
<v Speaker 2>O W s ki dot com. You can email me

0:35:21.520 --> 0:35:24.120
<v Speaker 2>at easy at better Offline dot com or visit better

0:35:24.160 --> 0:35:26.359
<v Speaker 2>Offline dot com to find more podcast links and of

0:35:26.360 --> 0:35:29.480
<v Speaker 2>course my newsletter. I also really recommend you go to

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<v Speaker 2>chat dot Where's Youreed dot at to visit the discord,

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<v Speaker 2>and go to our slash Better Offline to check out

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<v Speaker 2>our reddit. Thank you so much for listening.

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<v Speaker 1>Better Offline is a production of cool Zone Media. For

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<v Speaker 1>more from cool Zone Media, visit our website cool Zonemedia

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<v Speaker 1>dot com, or check us out on the iHeartRadio app,

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<v Speaker 1>Apple Podcasts, or wherever you get your podcasts. School