1 00:00:00,400 --> 00:00:03,920 Speaker 1: It's another jubile phone frame the twenties. 2 00:00:10,800 --> 00:00:18,639 Speaker 2: Come on, Pete, Push Hello, push Hello? Oh hi is 3 00:00:18,680 --> 00:00:21,439 Speaker 2: this hold on one second? Sorry, just tell off a 4 00:00:21,480 --> 00:00:21,759 Speaker 2: little bit. 5 00:00:22,800 --> 00:00:24,400 Speaker 1: Who who. 6 00:00:25,960 --> 00:00:29,840 Speaker 2: Yeah, hey, this is a Peakins calling from guy was 7 00:00:29,840 --> 00:00:31,400 Speaker 2: looking for Rachel. 8 00:00:34,360 --> 00:00:36,559 Speaker 1: She is Rachel? 9 00:00:38,120 --> 00:00:40,239 Speaker 3: Yes, can I help you? 10 00:00:40,360 --> 00:00:40,560 Speaker 2: Yes? 11 00:00:40,600 --> 00:00:42,800 Speaker 1: This is Pete Deakins. How you doing today? 12 00:00:42,840 --> 00:00:47,000 Speaker 2: I'm calling from and uh calling in regards to a 13 00:00:47,000 --> 00:00:50,920 Speaker 2: TV that you shipped back to us and we're hoping 14 00:00:50,960 --> 00:00:51,680 Speaker 2: to get a. 15 00:00:54,320 --> 00:00:55,960 Speaker 1: Return on the TV. 16 00:00:58,160 --> 00:00:59,840 Speaker 3: Yeah, I'm sorry. What's going on? 17 00:01:00,920 --> 00:01:02,840 Speaker 1: Not much? Having a pretty good day. What's going on 18 00:01:02,880 --> 00:01:03,160 Speaker 1: with you? 19 00:01:04,280 --> 00:01:07,600 Speaker 3: Okay, well you're just like shanting in my ear just to. 20 00:01:07,720 --> 00:01:11,600 Speaker 1: Get a boy. How was your holiday? 21 00:01:11,680 --> 00:01:16,959 Speaker 3: By the way, I'm fine, But you were talking about 22 00:01:16,959 --> 00:01:17,440 Speaker 3: the return? 23 00:01:17,920 --> 00:01:20,880 Speaker 2: Oh yes, sorry about that. Obviously you didn't like the 24 00:01:20,920 --> 00:01:23,560 Speaker 2: TV or something because you returned it. But I got 25 00:01:23,600 --> 00:01:25,959 Speaker 2: I had a great Christmas. I just I got this 26 00:01:26,360 --> 00:01:29,639 Speaker 2: under the desk elliptical machine. You know those little walking 27 00:01:29,680 --> 00:01:31,759 Speaker 2: pads that you can put on the desk and your 28 00:01:31,800 --> 00:01:33,840 Speaker 2: little workout while you do your job. 29 00:01:35,640 --> 00:01:35,840 Speaker 3: Huh. 30 00:01:36,160 --> 00:01:42,720 Speaker 2: I've been using that thing. Yeah, just trying to Yeah, 31 00:01:42,880 --> 00:01:46,240 Speaker 2: oh boy, you get off of it. I just posit again. 32 00:01:46,319 --> 00:01:48,160 Speaker 2: I'm taking a break here for a second. I can 33 00:01:48,320 --> 00:01:51,480 Speaker 2: get my workout back on. Oh boy, you got one 34 00:01:51,520 --> 00:01:51,800 Speaker 2: of those. 35 00:01:53,080 --> 00:01:55,120 Speaker 3: No, I do not have one of those. 36 00:01:55,560 --> 00:01:57,840 Speaker 1: You should really get one. There quite a workout. I'll 37 00:01:57,840 --> 00:02:00,320 Speaker 1: tell you what. One of my New Year's resolute. 38 00:02:00,240 --> 00:02:01,760 Speaker 2: Is to lose a little bit of weight, you know, 39 00:02:01,800 --> 00:02:05,160 Speaker 2: and getting a little more fit cardio wise. And so 40 00:02:05,280 --> 00:02:08,760 Speaker 2: I figured why not go hardcore on the under the 41 00:02:08,800 --> 00:02:11,280 Speaker 2: desk elliptical, you know? So anyway, what's the what's the issue? 42 00:02:11,880 --> 00:02:13,960 Speaker 3: Well, I have an issue with the TV, but I 43 00:02:14,000 --> 00:02:16,359 Speaker 3: also have an issue with how way this call is 44 00:02:16,400 --> 00:02:19,760 Speaker 3: going so far. You called me and your panteing and 45 00:02:19,800 --> 00:02:24,119 Speaker 3: you're doing a workout on your elliptical, and I am 46 00:02:24,240 --> 00:02:27,400 Speaker 3: just making sure that you got my TV. You're issuing 47 00:02:27,440 --> 00:02:32,320 Speaker 3: me my refund? Yes, no, no, what do you mean? Now? 48 00:02:32,720 --> 00:02:35,480 Speaker 2: I call to let you know we cannot honor your refund, 49 00:02:35,560 --> 00:02:38,200 Speaker 2: so we can't put the charge back on your card. 50 00:02:38,400 --> 00:02:40,960 Speaker 1: Okay, okay, well no no, no, no. 51 00:02:40,720 --> 00:02:44,160 Speaker 3: No, no, no, you give me my refund? 52 00:02:45,200 --> 00:02:46,560 Speaker 1: Push push push. 53 00:02:46,440 --> 00:02:49,919 Speaker 3: No, no no, don't push push pushing my buttons right now? 54 00:02:50,800 --> 00:02:52,519 Speaker 3: Why can't you give me my money back? 55 00:02:52,639 --> 00:02:54,399 Speaker 2: Ow? 56 00:02:55,400 --> 00:02:56,080 Speaker 3: Did you get hurt? 57 00:02:57,160 --> 00:03:01,880 Speaker 2: I heard some bop and I think I'm it might 58 00:03:02,000 --> 00:03:06,760 Speaker 2: be my Achilles tendant I felt, and then all. 59 00:03:06,919 --> 00:03:11,640 Speaker 3: My all, are you okay? I don't Oh this is ridiculous. 60 00:03:12,080 --> 00:03:14,400 Speaker 1: Oh it's just a cramp and it's gone now okay. 61 00:03:14,400 --> 00:03:17,480 Speaker 3: Anyway, what we're saying, what I need from me right 62 00:03:17,520 --> 00:03:20,560 Speaker 3: now is to stay off the elliptical and get me 63 00:03:20,639 --> 00:03:24,560 Speaker 3: your manager because this is insane. I can't believe you're 64 00:03:24,560 --> 00:03:26,560 Speaker 3: allowed to even be on that at work. So give 65 00:03:26,560 --> 00:03:28,880 Speaker 3: me your manager because I want my money back, and 66 00:03:29,240 --> 00:03:31,280 Speaker 3: honestly I want you fired at this point. 67 00:03:32,680 --> 00:03:35,880 Speaker 2: Okay, I think that that's warranted. Probably not the most 68 00:03:35,880 --> 00:03:37,880 Speaker 2: professional thing to be getting the hard work out in 69 00:03:37,920 --> 00:03:39,600 Speaker 2: while you're trying to deal with customer service. 70 00:03:40,400 --> 00:03:41,440 Speaker 3: Uh huh. 71 00:03:41,560 --> 00:03:44,000 Speaker 2: So question for you, Rachel, I got a question for you. 72 00:03:45,000 --> 00:03:48,680 Speaker 2: Oh my god, Yes, what I like your attitude? And 73 00:03:48,960 --> 00:03:50,840 Speaker 2: do you think I could call you once in a 74 00:03:50,880 --> 00:03:52,480 Speaker 2: while to kind of be a coach for me to 75 00:03:52,520 --> 00:03:54,040 Speaker 2: help me on my elliptical journey? 76 00:03:54,200 --> 00:03:55,720 Speaker 1: You can keep kinding, No. 77 00:03:56,400 --> 00:04:00,280 Speaker 3: What is wrong with you? Your certifiable right now? Oh 78 00:04:00,480 --> 00:04:04,040 Speaker 3: you cannot call me to help you motivate you while 79 00:04:04,040 --> 00:04:05,120 Speaker 3: you're in your elliptical? 80 00:04:05,200 --> 00:04:06,320 Speaker 2: Are you insane? 81 00:04:06,640 --> 00:04:06,839 Speaker 1: Yes? 82 00:04:06,840 --> 00:04:08,680 Speaker 2: I am, because this is actually Jubil from the Jubile 83 00:04:08,720 --> 00:04:10,960 Speaker 2: Show doing a phone prank on you and your boyfriend. 84 00:04:10,960 --> 00:04:16,719 Speaker 1: Paul set you up. It's a joke, he said, Are. 85 00:04:16,520 --> 00:04:17,760 Speaker 3: You kidding me right now? 86 00:04:17,960 --> 00:04:19,680 Speaker 2: He gave you a TV over the holidays and it 87 00:04:19,680 --> 00:04:21,160 Speaker 2: didn't work, so he returned it and he wanted to 88 00:04:21,200 --> 00:04:22,040 Speaker 2: rein messed with you. 89 00:04:22,360 --> 00:04:24,640 Speaker 3: Oh my god, I thought I was losing my mind 90 00:04:24,760 --> 00:04:30,720 Speaker 3: right now. He's such a joke. I can't believe he did. 91 00:04:30,760 --> 00:04:37,000 Speaker 2: They wake up every morning with Jubile Phone Franks weekday 92 00:04:37,080 --> 00:04:38,360 Speaker 2: mornings on the twenties.