1 00:00:04,720 --> 00:00:07,160 Speaker 1: More on that Google phone call that rocked the world. 2 00:00:07,280 --> 00:00:10,440 Speaker 1: I'm Rich Demiro. This is Rich on Tech Daily at 3 00:00:10,480 --> 00:00:13,000 Speaker 1: Google Io. Google made a phone call that got quite 4 00:00:13,039 --> 00:00:16,599 Speaker 1: the reaction. It was Google assistant calling a hair salon 5 00:00:16,720 --> 00:00:18,440 Speaker 1: to make an appointment. Take a listen. 6 00:00:21,800 --> 00:00:24,880 Speaker 2: So happening out here. Hi, I'm calling to book a 7 00:00:24,920 --> 00:00:27,800 Speaker 2: women's haircut for a client. I'm looking for something on 8 00:00:27,920 --> 00:00:31,600 Speaker 2: May third. Sure I give me one second? 9 00:00:32,720 --> 00:00:33,320 Speaker 3: Mm hmm. 10 00:00:36,080 --> 00:00:39,559 Speaker 2: Sure? What time are you looking for a round at 11 00:00:39,600 --> 00:00:43,200 Speaker 2: twelve pm? We do not have a twelve pm available. 12 00:00:43,440 --> 00:00:46,599 Speaker 2: The closest we have to that is a one fifteen. 13 00:00:47,640 --> 00:00:51,720 Speaker 2: Do you have anything between ten am and twelve pm? 14 00:00:51,760 --> 00:00:54,880 Speaker 2: Depending on what service she would like? What service is 15 00:00:54,880 --> 00:00:59,240 Speaker 2: she looking for? Just a woman's haircut for now? Okay, 16 00:00:59,280 --> 00:01:03,240 Speaker 2: we have a ton of can I am a fine? Okay? 17 00:01:03,280 --> 00:01:08,480 Speaker 2: What's your birth name? The first name is Lisa. Okay, perfect, 18 00:01:08,520 --> 00:01:13,559 Speaker 2: So I will see Lisa at ten o'clock on May third. Okay, great, thanks, great, 19 00:01:13,720 --> 00:01:14,600 Speaker 2: have a great day. Back. 20 00:01:16,080 --> 00:01:19,880 Speaker 1: Yes, that's artificial intelligence at work, a computer calling a 21 00:01:19,920 --> 00:01:22,720 Speaker 1: real person and doing all the back and forth to 22 00:01:22,760 --> 00:01:26,560 Speaker 1: set up an appointment. That are even the hums and mms. 23 00:01:27,000 --> 00:01:30,440 Speaker 1: The project is called Google Duplex. My post on Twitter 24 00:01:30,480 --> 00:01:35,240 Speaker 1: got lots of reactions. Luis Claudio Costa said, Siri, You're fired. 25 00:01:35,680 --> 00:01:38,760 Speaker 1: Dylan Robertson said it's so realistic that I thought it 26 00:01:38,800 --> 00:01:42,320 Speaker 1: was some kind of prank video. Mind blown, and Gregory 27 00:01:42,400 --> 00:01:44,560 Speaker 1: Dyke said last time I was impressed that much was 28 00:01:44,600 --> 00:01:48,120 Speaker 1: when the first iPhone was presented. Wow. Now you can 29 00:01:48,200 --> 00:01:50,120 Speaker 1: draw your own conclusions whether you think this is the 30 00:01:50,160 --> 00:01:52,920 Speaker 1: best technology in the world or kind of scary. But 31 00:01:53,000 --> 00:01:55,559 Speaker 1: after the io QINOT I got to talk to Rishi Chandra, 32 00:01:55,600 --> 00:01:58,280 Speaker 1: who obviously is very excited about this. He's the vice 33 00:01:58,320 --> 00:02:01,720 Speaker 1: president of Product Management and general manager of Home Products. 34 00:02:01,920 --> 00:02:05,440 Speaker 3: Again, it's about connecting your goals and intent with the 35 00:02:05,480 --> 00:02:07,520 Speaker 3: businesses that actually can fill those intents. So when I 36 00:02:07,560 --> 00:02:09,800 Speaker 3: want to order flowers or book a restaurant or what 37 00:02:09,880 --> 00:02:12,160 Speaker 3: have you, we want to make it as easy as possible, 38 00:02:12,480 --> 00:02:15,959 Speaker 3: and today it's not that easy. And so by connecting 39 00:02:16,040 --> 00:02:17,799 Speaker 3: kind of consumers with businesses, we think we can help 40 00:02:17,800 --> 00:02:21,080 Speaker 3: both people. Right, businesses have more customers coming in and 41 00:02:21,120 --> 00:02:25,239 Speaker 3: consumers have easier access to all the great available technology 42 00:02:25,280 --> 00:02:26,280 Speaker 3: or services around them. 43 00:02:26,600 --> 00:02:29,760 Speaker 1: Rischie explained how Duplex can help with all those businesses 44 00:02:29,800 --> 00:02:32,360 Speaker 1: out there that aren't on Open Table or a similar 45 00:02:32,400 --> 00:02:33,639 Speaker 1: online booking platform. 46 00:02:33,720 --> 00:02:35,520 Speaker 3: I think one of the big insights we found is 47 00:02:35,560 --> 00:02:39,400 Speaker 3: that not every business today is digitally connected right. In fact, 48 00:02:39,400 --> 00:02:41,440 Speaker 3: the vast majority are still not digitally connected, and so 49 00:02:41,440 --> 00:02:42,960 Speaker 3: how do you reach them? How do we help you 50 00:02:43,040 --> 00:02:47,000 Speaker 3: assist you in ways of getting haircut appointments or booking 51 00:02:47,000 --> 00:02:49,840 Speaker 3: a restaurant reservation. And so the insight was, well, look, 52 00:02:49,960 --> 00:02:52,040 Speaker 3: everyone has phones today, and how do we make it 53 00:02:52,080 --> 00:02:54,320 Speaker 3: so that ORAI can help you kind of take advantage 54 00:02:54,320 --> 00:02:57,040 Speaker 3: of assisting you using the phone. But it's still really 55 00:02:57,320 --> 00:02:59,440 Speaker 3: early technology. But some of the examples you saw is 56 00:02:59,480 --> 00:03:02,520 Speaker 3: how quickly it's advanced. The ability for the assistant to 57 00:03:02,560 --> 00:03:05,160 Speaker 3: really react and be able to have a natural conversation 58 00:03:05,240 --> 00:03:07,000 Speaker 3: so on is something a few years ago we never 59 00:03:07,040 --> 00:03:09,680 Speaker 3: thought possible. But we're at that forefront now and so 60 00:03:10,040 --> 00:03:11,880 Speaker 3: we're excited to experiment with this. We're going to launch 61 00:03:11,919 --> 00:03:14,200 Speaker 3: it as an experiment next few weeks and we'll see 62 00:03:14,200 --> 00:03:16,280 Speaker 3: how it goes. But I think we believe we are 63 00:03:16,320 --> 00:03:18,400 Speaker 3: actually the beginning of something much bigger where we can 64 00:03:18,440 --> 00:03:20,560 Speaker 3: assist you in so many different ways that we could 65 00:03:20,560 --> 00:03:21,000 Speaker 3: in before. 66 00:03:21,360 --> 00:03:23,480 Speaker 1: One of the big questions, will the person at the 67 00:03:23,560 --> 00:03:26,680 Speaker 1: business who's answering the phone know that they're talking to 68 00:03:26,720 --> 00:03:27,280 Speaker 1: a computer. 69 00:03:27,560 --> 00:03:28,560 Speaker 3: One of the things we want to do is make 70 00:03:28,560 --> 00:03:31,040 Speaker 3: sure we're being very transparent obviously with the businesses, and 71 00:03:31,120 --> 00:03:33,400 Speaker 3: so we're actually experiment with the different ways of saying 72 00:03:33,400 --> 00:03:35,440 Speaker 3: that you'll see actually in the keynote they said, Hey, 73 00:03:35,480 --> 00:03:38,280 Speaker 3: I'm calling on behalf of this person. I'm a client 74 00:03:38,440 --> 00:03:41,120 Speaker 3: of behalf that person. That's just one example. There's multiple 75 00:03:41,160 --> 00:03:43,240 Speaker 3: examples of things we're actually testing out and trying. This 76 00:03:43,320 --> 00:03:45,160 Speaker 3: is a whole purpose of the experiment to make sure 77 00:03:45,200 --> 00:03:48,240 Speaker 3: that everyone feels that we are being fully transparent and 78 00:03:48,240 --> 00:03:50,600 Speaker 3: that even the restaurants feel it and they understand what's 79 00:03:50,600 --> 00:03:53,000 Speaker 3: actually happening. And restaurants of course will also be able 80 00:03:53,040 --> 00:03:55,440 Speaker 3: to opt out if they're not uncomfortable technology for whatever reason. 81 00:03:55,760 --> 00:03:59,240 Speaker 1: Google also announced six new voices for Google Insistent, including 82 00:03:59,280 --> 00:04:00,280 Speaker 1: a celebrity voice. 83 00:04:00,560 --> 00:04:00,720 Speaker 2: Now. 84 00:04:00,720 --> 00:04:03,360 Speaker 1: The reason for this it's easier than ever for their 85 00:04:03,400 --> 00:04:05,200 Speaker 1: computers to synthesize voices. 86 00:04:05,440 --> 00:04:07,360 Speaker 3: Generally, what we've done is you need a seed, so 87 00:04:07,440 --> 00:04:11,280 Speaker 3: you have kind of a set of voices that are scripted, 88 00:04:11,680 --> 00:04:13,920 Speaker 3: and then based off that we can start programming and 89 00:04:13,960 --> 00:04:16,400 Speaker 3: so they can almost say anything, which is great because 90 00:04:16,400 --> 00:04:18,600 Speaker 3: obviously the assistant can respond in so many different ways 91 00:04:18,680 --> 00:04:20,960 Speaker 3: or to be Google Search responses or Google Maps responses. 92 00:04:21,520 --> 00:04:23,520 Speaker 3: And what we've done is we've trained a bunch of 93 00:04:23,640 --> 00:04:25,919 Speaker 3: neural nets that actually allow us to build custom voices 94 00:04:25,920 --> 00:04:28,159 Speaker 3: in a pretty seamless way, and we can actually have 95 00:04:28,200 --> 00:04:31,400 Speaker 3: a wide diversity. Right Why should assistant only have one voice? 96 00:04:31,560 --> 00:04:33,479 Speaker 3: And one of the most exciting things we are talking 97 00:04:33,520 --> 00:04:35,560 Speaker 3: about today is that John Legend actually is gonna be 98 00:04:35,600 --> 00:04:37,880 Speaker 3: one of those seeded voices, and so you're gonna have 99 00:04:37,960 --> 00:04:40,200 Speaker 3: John Legend actually talk to you. We're actually pretty excited 100 00:04:40,200 --> 00:04:41,960 Speaker 3: to get that out the door. So the six voices 101 00:04:41,960 --> 00:04:43,600 Speaker 3: are going to launch today, and then John Legend will 102 00:04:43,640 --> 00:04:44,760 Speaker 3: actually launch later this year. 103 00:04:45,040 --> 00:04:46,640 Speaker 1: And by the way, if you want to change your 104 00:04:46,640 --> 00:04:49,680 Speaker 1: Google Assistant Voice right now, just go into Google Assistant, 105 00:04:49,800 --> 00:04:53,839 Speaker 1: then Preferences, then Assistant Voice, and you've got eight voices 106 00:04:53,839 --> 00:04:57,120 Speaker 1: to choose from. Have fun. Speaking of Assistant, Google also 107 00:04:57,160 --> 00:05:00,520 Speaker 1: announced a feature called pretty Please, which is helpful for kids. 108 00:05:00,760 --> 00:05:03,040 Speaker 3: You know, it's been one of the top feature requests. 109 00:05:03,080 --> 00:05:06,040 Speaker 3: I think even my wife notices, you know when one 110 00:05:06,080 --> 00:05:07,800 Speaker 3: of the things that kids love about the product is 111 00:05:07,800 --> 00:05:09,760 Speaker 3: that they for the first time they're in charge. They 112 00:05:09,800 --> 00:05:13,279 Speaker 3: get to tell a device what to do. But of 113 00:05:13,320 --> 00:05:14,800 Speaker 3: course one of the things we want to train you 114 00:05:15,000 --> 00:05:16,760 Speaker 3: kids on is how to do it in an appropriate way. 115 00:05:17,120 --> 00:05:19,400 Speaker 3: And so the pretty Preeace feature is a way that 116 00:05:19,440 --> 00:05:22,520 Speaker 3: we can get positive reinforcement to kids who actually say 117 00:05:22,520 --> 00:05:25,040 Speaker 3: please or thank you when they're actually interacting with the assistant. 118 00:05:25,120 --> 00:05:27,360 Speaker 3: We think it's an another mechanism that we can help 119 00:05:27,400 --> 00:05:30,440 Speaker 3: make sure that we're having technology really work in people's lives, 120 00:05:30,760 --> 00:05:33,080 Speaker 3: and that enhances kind of the kids' experience with the product. 121 00:05:33,560 --> 00:05:36,280 Speaker 1: There you have it, robocalls two point zero, but this 122 00:05:36,440 --> 00:05:39,200 Speaker 1: time they might actually be kind of useful. Thanks so 123 00:05:39,279 --> 00:05:42,200 Speaker 1: much for listening to the podcast and leaving those ratings 124 00:05:42,240 --> 00:05:46,400 Speaker 1: and reviews in the Apple podcast sapp like Airwaves seventy five, 125 00:05:46,480 --> 00:05:49,520 Speaker 1: who said this is an awesome podcast that keeps me 126 00:05:49,720 --> 00:05:52,240 Speaker 1: up to date in the tech world. Rich Demiro does 127 00:05:52,279 --> 00:05:56,240 Speaker 1: an exceptional job bringing that information to the listeners. Highly recommended. 128 00:05:56,440 --> 00:05:58,880 Speaker 1: Thanks so much, Airwaves seventy five. And if you leave 129 00:05:58,920 --> 00:06:01,080 Speaker 1: a review, I might just read it right here on 130 00:06:01,160 --> 00:06:03,440 Speaker 1: the show. I'm Rich Damiro links to everything I talk 131 00:06:03,480 --> 00:06:07,080 Speaker 1: about here on my website. Just go to richontech dot tv. 132 00:06:07,480 --> 00:06:09,000 Speaker 1: I'll talk to you real soon.