WEBVTT - Rolls-Royce Chauffeur Instructor Andi McCann 0:00:02.600 --> 0:00:10.840 Bloomberg Audio Studios, podcasts, radio news. I'm Matt Miller and 0:00:10.880 --> 0:00:13.160 I'm Hannah Elliott, and this is hot pursuit. 0:00:20.360 --> 0:00:24.200 All right, So I guess Christmas has happened? 0:00:24.400 --> 0:00:26.520 Is that we're fainting here? 0:00:27.440 --> 0:00:31.480 Oh yeah, I'm literally furiously googling a calendar right now 0:00:32.159 --> 0:00:34.520 to see what has happened. 0:00:35.880 --> 0:00:37.400 You know, Christmas, it was wonderful. 0:00:37.920 --> 0:00:41.360 It is my by far, my favorite holiday. I have 0:00:41.440 --> 0:00:45.159 to really, oh, how could it? How could it not be? 0:00:45.760 --> 0:00:49.880 It's got magic, It is magic. I mean I've loved 0:00:49.920 --> 0:00:51.839 it since I was a child. 0:00:52.440 --> 0:00:58.280 I feel differently about it. I mean, it's just for me. 0:00:58.480 --> 0:01:01.840 The expectations are so. 0:01:02.120 --> 0:01:05.640 High, or they have been since I was a little kid, right, 0:01:05.680 --> 0:01:06.120 And is. 0:01:06.120 --> 0:01:09.600 This expectations you put on yourself or that other people 0:01:09.640 --> 0:01:10.120 put on you. 0:01:11.360 --> 0:01:13.160 I think maybe both. I don't know. 0:01:13.200 --> 0:01:17.960 For me, it's an emotionally challenging holiday and it always 0:01:17.959 --> 0:01:20.640 has been, like my whole life. I'm happy about it. 0:01:20.680 --> 0:01:22.039 Like when I was a kid, I was very happy 0:01:22.120 --> 0:01:26.800 to get presents, you know, of course, but it just 0:01:26.840 --> 0:01:30.039 seemed like maybe starting in my twenties, it was just 0:01:30.240 --> 0:01:31.080 very stressful. 0:01:31.959 --> 0:01:33.480 I'm always happy when it's over. 0:01:34.000 --> 0:01:35.800 There's so much to unpack there. 0:01:36.440 --> 0:01:38.600 I mean, I know, probably too much for a car. 0:01:38.720 --> 0:01:41.959 I mean, of course I can start asking, well, what 0:01:42.080 --> 0:01:44.600 happened in your twenties or something change. 0:01:44.640 --> 0:01:48.080 No, I just think I became an adult and realized, wow, 0:01:49.320 --> 0:01:53.240 got to give gifts and get gifts, and it's you know, money. 0:01:53.600 --> 0:01:55.200 It feels like too much money to me. 0:01:55.160 --> 0:01:55.920 Around this holiday. 0:01:55.920 --> 0:01:58.200 That's probably what it issgiving. 0:01:59.560 --> 0:02:02.600 Yeah, yeah, I think a lot. It can be, of 0:02:02.680 --> 0:02:05.840 course it you know, the thing that I find sometimes 0:02:05.960 --> 0:02:11.760 is that it exaggerates what already exists in any dynamic. 0:02:12.040 --> 0:02:13.840 You know, if there are things that are sort of 0:02:14.040 --> 0:02:18.040 in a family or relationship that are like bubbling under 0:02:18.080 --> 0:02:22.200 the surface. Oftentimes the holidays are the time that that 0:02:22.960 --> 0:02:27.480 really comes out, whether it's whatever like money problems like 0:02:27.520 --> 0:02:30.200 you say, or whatever that is really true. It can 0:02:30.280 --> 0:02:34.520 be really stress right relationships stuff, Oh completely like whatever 0:02:34.760 --> 0:02:39.919 sort of there, it's gonna really exaggerate. For sure. I 0:02:40.520 --> 0:02:43.959 have to say, I hope that you had a really 0:02:44.080 --> 0:02:48.320 nice Christmas. You know, in Spain, maybe that's a nice 0:02:48.360 --> 0:02:51.160 way to avoid some stress. 0:02:51.440 --> 0:02:54.320 Yeah it is, No, it really is. Also because I 0:02:54.400 --> 0:02:56.920 do it differently in Spain, so at home, yes, we would, 0:02:57.160 --> 0:02:59.320 you know, everyone wakes up very early because the youngest 0:02:59.400 --> 0:03:02.280 kids want, you know, to get going at six or whatever. 0:03:02.320 --> 0:03:03.079 Of course, and. 0:03:03.040 --> 0:03:08.120 Then we all start drinking mimosas like straight away. Yeah, 0:03:08.200 --> 0:03:10.600 so that by the afternoon when you have to go 0:03:10.639 --> 0:03:14.000 to Grandma's like in a coat and tie, it's a 0:03:14.040 --> 0:03:15.240 little bit less fun. 0:03:15.720 --> 0:03:19.560 Now, do you have a mimosa? No? 0:03:19.800 --> 0:03:22.480 Well, I don't drink anymore, but no. And I also 0:03:22.520 --> 0:03:25.079 don't spend Christmas at home anymore. So now okay, some 0:03:25.200 --> 0:03:28.520 of them, yeah, married, we we come to Spain for 0:03:28.600 --> 0:03:33.320 Christmas and they do Christmas in Spain on the evening 0:03:33.600 --> 0:03:35.240 on Christmas Eve on the twenty fourth. 0:03:36.000 --> 0:03:38.480 That's great, which to me always felt like not as good. 0:03:38.560 --> 0:03:41.560 But I guess it's great because you're not hung over 0:03:41.600 --> 0:03:43.440 by the afternoon. 0:03:44.000 --> 0:03:48.280 Really oh gosh, yeah, no headache. 0:03:48.360 --> 0:03:50.000 What was your did you have like a did you 0:03:50.040 --> 0:03:51.640 have a thing that you stick to? Do you still 0:03:51.680 --> 0:03:52.320 do the same thing? 0:03:53.320 --> 0:03:55.760 Growing up in my family, we would we would go 0:03:55.800 --> 0:03:59.040 to church on Christmas Eve and then you know, have 0:03:59.080 --> 0:04:01.520 some presence and then Christmas morning. Of course, I was 0:04:01.560 --> 0:04:03.360 the one getting up at like four point thirty in 0:04:03.360 --> 0:04:06.120 the morning because I was so excited about everything. And 0:04:06.200 --> 0:04:09.240 I still get up pretty early Christmas morning because I'm 0:04:09.280 --> 0:04:12.600 still excited, and you know, just kind of have a 0:04:12.680 --> 0:04:15.680 lazy day. There's of course a Christmas meal at some 0:04:15.760 --> 0:04:18.520 point and go to a movie or go out on 0:04:18.560 --> 0:04:25.280 a family walk. It was maybe freeing growing up where 0:04:25.279 --> 0:04:28.880 I did because we didn't actually live close to any relatives, 0:04:29.040 --> 0:04:34.160 so there was really no pressure to do the rounds 0:04:34.240 --> 0:04:36.680 or to visit relatives or family. We kind of were 0:04:36.760 --> 0:04:40.800 very insular and it was just our immediate family, our 0:04:40.800 --> 0:04:46.280 core family. So maybe that's why I escaped. The addition 0:04:46.400 --> 0:04:48.960 for stress and terror. 0:04:50.560 --> 0:04:53.080 I always had to go to at least two sets 0:04:53.080 --> 0:04:53.920 of grandparents. 0:04:54.360 --> 0:04:56.000 Oh yeah, that's tricky. 0:04:55.760 --> 0:04:58.920 And it was like formal meals at everyone's house. 0:04:59.200 --> 0:05:03.880 And yeah, you know, in my adult life, I've had 0:05:04.160 --> 0:05:07.920 all kinds of Christmases. I've spent Christmas alone in New 0:05:08.000 --> 0:05:12.280 York City City, eating at a diner alone and couldn't 0:05:12.279 --> 0:05:15.960 have been happier. I've traveled, you know, I've been out 0:05:16.000 --> 0:05:20.200 of the country on Christmas. I've been with family. I've 0:05:20.480 --> 0:05:25.280 had lots of different different Christmases, and it's I think 0:05:25.520 --> 0:05:30.400 that is really freeing too. I'm perhaps impervious to guilt, 0:05:31.080 --> 0:05:35.880 so I didn't feel guilty just telling people I'm not 0:05:36.000 --> 0:05:40.160 going to be around and that that was really freeing too. 0:05:41.240 --> 0:05:43.599 It helps me don't have kids. 0:05:43.240 --> 0:05:45.080 And now that I have kids and they're just little 0:05:45.080 --> 0:05:47.840 and young, I guess I'm even more excited for it 0:05:47.839 --> 0:05:51.560 than I ever have been, because they're. 0:05:51.360 --> 0:05:54.320 Still pumped, you know, of course. But it's also I 0:05:54.320 --> 0:05:59.160 don't love the winter and the weather. You know. 0:06:00.040 --> 0:06:02.440 Oh you don't do you snowmobile at all? 0:06:04.160 --> 0:06:05.719 Uh No, I never really got into it. 0:06:05.960 --> 0:06:07.800 Oh interesting, huh. 0:06:07.839 --> 0:06:09.039 But you do skies. 0:06:09.160 --> 0:06:10.520 You like skiing ski? 0:06:10.800 --> 0:06:13.160 I love the ski Now that's another story. 0:06:13.320 --> 0:06:16.880 Yeah, yeah, but that's usually after Christmas. You know, the 0:06:16.880 --> 0:06:20.839 snow is not great at the end of December. All right, Well, listen, 0:06:21.360 --> 0:06:25.159 I wonder what it's like in Las Vegas, Hannah. 0:06:25.279 --> 0:06:29.159 Yeah, Las Vegas for Christmas could be a thing. I'm 0:06:29.160 --> 0:06:32.400 sure it is for some people. But the last time 0:06:32.440 --> 0:06:36.000 I was in Las Vegas and we've we've spoken about 0:06:36.080 --> 0:06:37.760 Las Vegas is a lot of things to a lot 0:06:37.760 --> 0:06:40.560 of people. But I had a really nice time drive 0:06:40.680 --> 0:06:42.760 learning to drive and be a proper driver, and a 0:06:42.839 --> 0:06:47.839 Rolls Royce with Andy McCann, who is the official Rolls 0:06:47.920 --> 0:06:51.719 Royce driver and actually spent years driving torson Muller otvos 0:06:51.760 --> 0:06:56.760 around the top boss at Rolls Royce, and I had 0:06:56.800 --> 0:06:59.479 so much fun with him. I suggested to you that 0:06:59.520 --> 0:07:01.760 he should I'm on the podcast and talk to us 0:07:01.800 --> 0:07:05.800 about just his life. He's a speaking of skiing, former 0:07:05.839 --> 0:07:10.200 pro skier, ski coach, trains a lot of Formula one drivers, 0:07:11.160 --> 0:07:14.120 really interesting guy, so I thought he should come on 0:07:14.200 --> 0:07:16.440 and talk to us about his life and driving and 0:07:16.920 --> 0:07:18.440 all that sort awesome. 0:07:18.680 --> 0:07:22.040 Let's get into it. Here is Andy McCann Rolls Royce 0:07:22.240 --> 0:07:23.200 driving instructor. 0:07:23.960 --> 0:07:26.760 You know, Andy, I think i've I've known you sort 0:07:26.760 --> 0:07:30.679 of in passing for years, but we had a really 0:07:30.800 --> 0:07:35.960 great day recently in Las Vegas where you trained me 0:07:36.080 --> 0:07:41.560 how to be a proper Rolls Royce chauffeur and it 0:07:41.640 --> 0:07:45.320 was so fascinating and we wrote this amazing piece about it. 0:07:45.440 --> 0:07:48.040 But I wanted to have you on because your life 0:07:48.080 --> 0:07:54.320 is so interesting. You're a professional skier and coach, and 0:07:54.640 --> 0:07:56.360 I'm so excited to talk to you because I want 0:07:56.400 --> 0:08:00.600 you to share your wisdom and insight about proper driving 0:08:00.840 --> 0:08:02.760 and what it really takes to be a private driver, 0:08:02.880 --> 0:08:06.400 but also your view on it is really holistic and 0:08:06.440 --> 0:08:08.960 I think it touches on a lot of really interesting things. 0:08:09.080 --> 0:08:12.080 So Andy, it's really nice to have you with us, 0:08:12.160 --> 0:08:14.520 and I can't wait to dive in. 0:08:15.640 --> 0:08:15.800 Well. 0:08:15.800 --> 0:08:17.680 First of all, thank you very much for the invitation. 0:08:17.960 --> 0:08:21.280 Much appreciated, and I don't know who enjoyed the day most, 0:08:21.320 --> 0:08:23.160 whether it was you or me when we spend the 0:08:23.200 --> 0:08:29.040 day driving around the desert in outside of Las Vegas. 0:08:29.480 --> 0:08:32.400 Driving is something that is very close to everyone's heart. 0:08:33.000 --> 0:08:35.880 Everyone thinks they're a superstar, and those people that aren't 0:08:35.880 --> 0:08:40.680 superstars want to be superstars, but actually they very rarely 0:08:41.440 --> 0:08:44.760 think about the ingredients to be a superstar. You know 0:08:44.800 --> 0:08:47.600 what is a superstar driver? And I think as long 0:08:47.640 --> 0:08:50.160 as you enjoy your driving and you have a passion 0:08:50.559 --> 0:08:56.359 for driving, it makes the whole experience far far more effective. 0:08:57.400 --> 0:09:01.560 I think when you are how to drive, probably as 0:09:01.600 --> 0:09:05.360 a child or a teenager, it's only a glimpse. You 0:09:05.480 --> 0:09:08.120 only really start learning when you're out on the open road. 0:09:08.679 --> 0:09:13.080 But unfortunately you often learn by mistakes. You're not given 0:09:13.120 --> 0:09:16.679 the correct guidance, you're not given the correct apparatus. What 0:09:16.720 --> 0:09:19.840 I mean by that is the correct roads, and different 0:09:19.880 --> 0:09:23.960 countries around the world have different types of training structures. 0:09:24.720 --> 0:09:28.840 And you know, whether you're in parts of Asia and 0:09:29.000 --> 0:09:33.800 exposed to a thousand scooters surrounding you, and or maybe 0:09:33.880 --> 0:09:36.640 parts of Germany where you've got incredibly high speeds on 0:09:36.640 --> 0:09:41.000 the highways, no one's really coached on how to handle those. 0:09:41.600 --> 0:09:47.719 So we've actually found that if we take away the 0:09:47.840 --> 0:09:50.439 rolls Royce says, the world's best motorcaf for one moment, 0:09:50.880 --> 0:09:54.840 let's just look at driving on a public road. You've 0:09:54.840 --> 0:09:59.480 got safety is paramount, but safety doesn't happen by yourself. 0:09:59.559 --> 0:10:02.360 You have to create safety and you have to look 0:10:02.440 --> 0:10:06.520 at the components of safety. And I think you'll agree 0:10:06.559 --> 0:10:11.000 that part of the safetyness when you're driving, the weak 0:10:11.080 --> 0:10:12.840 link is the driver and if the. 0:10:12.960 --> 0:10:17.480 Driving repeatedly in Vegas, it's probably true. 0:10:17.960 --> 0:10:20.959 Well it is true. But luckily you weren't a weak link. 0:10:21.080 --> 0:10:23.840 You were an improving link in a very important chain. 0:10:24.200 --> 0:10:28.360 And once you once people discover a little bit about themselves, 0:10:28.520 --> 0:10:31.360 then it's easy to change. A lot of people aren't 0:10:31.400 --> 0:10:34.240 open to discovering this, and they're very binary in their 0:10:34.280 --> 0:10:38.520 way of thinking and their way of driving. And if 0:10:38.520 --> 0:10:43.559 you look at the professional side of driving and when 0:10:43.600 --> 0:10:47.640 we're training, whether it's a sports car driver on a track, 0:10:48.280 --> 0:10:52.360 or a chauffeur or somebody that's an enthusiast. Think of 0:10:52.400 --> 0:10:56.240 yourself like an athlete. You are performing, and certainly as 0:10:56.240 --> 0:11:00.440 a chauffeur and most definitely a rotary chauffeur. The captain, 0:11:00.480 --> 0:11:04.280 you're the pilot. You have a lot of responsibility, so 0:11:04.320 --> 0:11:07.280 you're not just driving around the streets. You're looking for 0:11:07.440 --> 0:11:12.600 every tiny little detail. You're anticipating so much. And if 0:11:12.600 --> 0:11:14.520 we all had a crystal ball, it would be easy. 0:11:15.120 --> 0:11:19.480 The physical side of driving would actually be how you 0:11:19.520 --> 0:11:22.080 connect with the car and how you move the steering wheel, 0:11:22.120 --> 0:11:23.800 how you move the pedals. And I think you went 0:11:23.840 --> 0:11:26.640 through some discoveries when we were together. 0:11:27.080 --> 0:11:28.960 I completely did. And I was going to say, you 0:11:29.000 --> 0:11:31.920 mentioned the building blocks of being a good driver and 0:11:31.960 --> 0:11:34.480 good driving. Can you just break it down for us 0:11:34.559 --> 0:11:38.160 from a very elemental level of the common mistakes that 0:11:38.480 --> 0:11:40.720 people make when they get into a car, and what 0:11:40.840 --> 0:11:45.319 are actually the building blocks to start being a good driver. 0:11:46.320 --> 0:11:49.440 Well, first and foremost people come in many shapes and sizes. 0:11:51.080 --> 0:11:53.400 I don't know any car that's on the market at 0:11:53.440 --> 0:11:58.000 the moment that doesn't have an adjustable seat, So most 0:11:58.040 --> 0:12:03.160 people compromise their driving thefore moments by having I won't 0:12:03.200 --> 0:12:05.760 say the wrong driving position, but I will say an 0:12:05.800 --> 0:12:11.080 ineffective driving position. So by aligning themselves behind the steering wheel, 0:12:11.880 --> 0:12:17.079 they're creating tension. So if you have little tension, then 0:12:17.120 --> 0:12:19.880 you will be able to rotate the steering wheel more effectively, 0:12:20.240 --> 0:12:24.360 You'll be able to have better vision looking ahead, You'll 0:12:24.400 --> 0:12:27.640 have the ability to move the pedals more effectively using 0:12:27.679 --> 0:12:32.680 different muscles. So that is that's stage one, sitting behind 0:12:32.679 --> 0:12:34.040 the steering wheel of the car. 0:12:34.440 --> 0:12:36.640 But wait, and is there a certain way we should 0:12:36.720 --> 0:12:38.959 Like should I have a kink in my elbow? Should 0:12:39.000 --> 0:12:41.080 I have my legs extended? 0:12:41.679 --> 0:12:44.160 I was just going to say, I know this isn't 0:12:44.200 --> 0:12:45.080 NASCAR start. 0:12:44.880 --> 0:12:45.760 Sitting up higher? 0:12:45.840 --> 0:12:47.120 Do I need to be sitting low? 0:12:47.240 --> 0:12:47.360 Like? 0:12:47.520 --> 0:12:51.120 Is there one specific position for everybody or does everybody 0:12:51.160 --> 0:12:55.080 have his or her own position that works best. 0:12:55.520 --> 0:12:58.120 If we work on a thousand different drivers, we have 0:12:58.160 --> 0:13:01.520 a thousand different driving positions, and those different drivers could 0:13:01.520 --> 0:13:04.360 be in slightly different cars. So it's a lot to 0:13:04.400 --> 0:13:07.280 do with how your feet are in relation to the 0:13:07.320 --> 0:13:10.760 pelvis and where your shoulders are in relation to the 0:13:10.840 --> 0:13:15.280 steering wheel. So some cars economics are very different some cars, 0:13:15.360 --> 0:13:18.840 let us say many sports cars, naming none in particular. 0:13:19.520 --> 0:13:22.319 You have a very feet forward position, so your foot 0:13:22.360 --> 0:13:25.760 height and your pelvis are very similar, so your legs 0:13:25.760 --> 0:13:28.439 are slightly in a different position. Your knee joint should 0:13:28.520 --> 0:13:31.800 be slightly more open. If you're in an suv, the 0:13:31.920 --> 0:13:39.200 seating position or people carry a family vehicle, the seating 0:13:39.240 --> 0:13:42.360 position is a little bit more chair like, and of 0:13:42.400 --> 0:13:45.480 course if you're sitting in a chair, the ability to 0:13:45.559 --> 0:13:49.160 operate the pedals more effectively is compromised because you're using 0:13:49.160 --> 0:13:52.760 different muscle groups. So I've been fortunate enough to work 0:13:52.800 --> 0:13:55.640 with some of the world's best drivers, and some of 0:13:55.720 --> 0:14:00.760 our let's say methodology has been carried through to making 0:14:00.800 --> 0:14:03.960 sure that your body is in a ready state, so 0:14:04.080 --> 0:14:07.600 in a start position rather than a crumpled or too 0:14:07.640 --> 0:14:08.800 far extended position. 0:14:09.480 --> 0:14:11.959 When I think of being a great driver, I think 0:14:11.960 --> 0:14:15.120 of somebody who knows how to, you know, hit the 0:14:15.160 --> 0:14:18.000 apex and get the right acceleration out of a turn, 0:14:18.280 --> 0:14:21.280 or someone who's able to be at sort of nine 0:14:21.480 --> 0:14:26.400 point nine tenths without crossing over. But that I can't 0:14:26.440 --> 0:14:29.880 imagine that applies to a chauffeur. So isn't there a 0:14:29.960 --> 0:14:34.480 massive difference between someone who's driving for spoorting pleasure and 0:14:34.600 --> 0:14:38.840 someone who's driving in order not to disturb, like the 0:14:38.920 --> 0:14:39.840 rich guy in the back. 0:14:40.960 --> 0:14:43.520 Well, actually fat quite the opposite. It's exactly the same. 0:14:43.560 --> 0:14:46.360 Because balancing a car on a circuit is the same 0:14:46.400 --> 0:14:49.760 as balancing a car on the road. Your line could 0:14:49.800 --> 0:14:52.680 be slightly different, but the way in which you turn 0:14:52.720 --> 0:14:56.480 in and exit a turn, it's physics, and you're balancing physics, 0:14:56.520 --> 0:14:58.560 and if you get it wrong, guess what Physics will 0:14:58.560 --> 0:15:02.160 always win. So the way in which you operate the 0:15:02.240 --> 0:15:06.320 machine as a driver, whether you're traveling at one hundred 0:15:06.360 --> 0:15:09.560 plus miles an hour or within the legal speed limits 0:15:09.560 --> 0:15:12.680 on the public roads, you're still rotating the wheel, you're 0:15:12.720 --> 0:15:16.320 still using the brakes, you're still using the accelerator. In fact, 0:15:16.480 --> 0:15:19.240 it's even more difficult on the public road because you've 0:15:19.240 --> 0:15:23.800 got a lot of more distractions. So it's quite fascinating 0:15:23.880 --> 0:15:29.200 the art of driving. It's not just stopping at red 0:15:29.200 --> 0:15:33.760 traffic lights and looking at for pedestrians. The skill. When 0:15:33.760 --> 0:15:36.960 we're training drivers, we often find that race drivers make 0:15:37.120 --> 0:15:40.200 incredibly good chauffeurs. We just spend a little bit more 0:15:40.240 --> 0:15:44.120 time tidying up their etiquette skills in their mannerisms and 0:15:44.160 --> 0:15:47.200 how to open a door, rather than taking a very 0:15:47.200 --> 0:15:49.640 good chauffeur that's been in the industry for a long 0:15:49.680 --> 0:15:51.720 time that knows how the tire double winds are not 0:15:51.800 --> 0:15:54.960 then wear a suit correctly and polish their shoes, but 0:15:55.120 --> 0:15:56.960 they don't have the skill in the art of car 0:15:57.040 --> 0:16:01.000 balance on an open roads is the best of both 0:16:01.040 --> 0:16:01.880 worlds if you can. 0:16:02.320 --> 0:16:04.840 I want to talk about etiquette, but I want to 0:16:04.920 --> 0:16:09.560 first have you describe what we went through related to 0:16:09.720 --> 0:16:14.920 breaking and specifically the whiskey, gin and tonic and champagne test. Kay, 0:16:14.960 --> 0:16:18.080 I mean it sounds so fun. It's harder than said 0:16:18.080 --> 0:16:22.120 than done. Can you explain to Matt and the listeners 0:16:22.640 --> 0:16:23.280 what that is? 0:16:25.080 --> 0:16:29.040 Absolutely well, when I was starting to train drivers, I 0:16:29.120 --> 0:16:32.160 realized that giving somebody a score from one to ten 0:16:32.320 --> 0:16:34.760 is almost irrelevant. You know, what does a number mean? 0:16:35.320 --> 0:16:37.480 You know, just because you've got a four or five, 0:16:38.400 --> 0:16:41.280 some people feel a little bit there, I say negative 0:16:41.320 --> 0:16:44.240 when you give them a score. And imagery. Through my 0:16:44.320 --> 0:16:48.240 ski coaching days and coaching instructors and races, imagery is 0:16:48.320 --> 0:16:52.040 very powerful. So we had the impression that if your 0:16:52.080 --> 0:16:55.600 passengers are sitting in the backseat of the car and 0:16:55.680 --> 0:17:00.600 they have a wonderful classic bowl of champagne. You have 0:17:01.080 --> 0:17:06.040 the image your passengers are sipping away champagne from the 0:17:06.080 --> 0:17:09.679 back of the car. Now you're stopping and you're accelerating. 0:17:09.800 --> 0:17:13.200 Should be calm enough that they don't spill any champagne 0:17:13.200 --> 0:17:17.320 from the coop. Now if they are unsuccessful, we were 0:17:17.320 --> 0:17:20.439 looking at a glass with gin and tonic inside, So 0:17:20.520 --> 0:17:23.040 the glass has a different shape and it's a little 0:17:23.080 --> 0:17:25.240 bit more stable. The liquid in the glass is a 0:17:25.320 --> 0:17:29.800 little bit more stable. So if they're breaking and they're accelerating, 0:17:29.880 --> 0:17:33.360 had kicked back, for instance, we were suggesting that they 0:17:33.400 --> 0:17:36.480 are quite not at a champagne level, and they're more 0:17:36.600 --> 0:17:42.040 gin and tonic. Those drivers that have compromised their driving 0:17:42.119 --> 0:17:44.479 and they've spent probably a long time driving in a 0:17:44.480 --> 0:17:47.440 city reacting to a lot of traffic, and they're hitting 0:17:47.440 --> 0:17:50.239 the brakes very hard and they have a lot of 0:17:50.320 --> 0:17:54.000 kickback from the car. This is where we introduce the 0:17:54.040 --> 0:17:57.280 whiskey stop. So you're imagining that the whiskey in the 0:17:57.280 --> 0:18:00.399 bottom of the whiskey glass. So to add little bit 0:18:00.440 --> 0:18:03.560 of fun and imaginary, we called it whiskey Gina tonic 0:18:03.680 --> 0:18:07.199 and champagne. Of course, some countries around the world that 0:18:07.280 --> 0:18:10.159 don't think alcohol. We just had to focus on the 0:18:10.200 --> 0:18:13.200 shape of the glass rather than the content of the glass. 0:18:13.880 --> 0:18:14.719 That's really funny. 0:18:14.880 --> 0:18:18.840 By the way, you were teaching women to drive in 0:18:18.880 --> 0:18:23.439 Saudi Arabia. Is that because they have women who are 0:18:23.520 --> 0:18:27.520 chauffeurs or is that just because like rich Shakes finally 0:18:27.520 --> 0:18:29.800 could teach their wives how to drive. 0:18:30.800 --> 0:18:32.679 It's a little bit of both. Really, It's not just 0:18:32.960 --> 0:18:36.560 sort of restricted to the Middle East. We have an 0:18:36.600 --> 0:18:41.800 increasing range of people and private families wanting female chauffeurs, especially, 0:18:41.840 --> 0:18:46.000 for instance, if you're a chauffeur working for an independent 0:18:46.080 --> 0:18:49.000 family and one of your duties could be doing the 0:18:49.040 --> 0:18:52.400 school run and you have teenage children, for instance, And 0:18:52.720 --> 0:18:56.440 people are starting to become a little bit more mindful 0:18:56.640 --> 0:19:00.399 of not just the classic chauffeur, but more about person 0:19:00.480 --> 0:19:03.800 is being a concierge. And there's more and more people 0:19:04.080 --> 0:19:08.520 wanting female chauffeurs because they feel, rightly or wrongly, a 0:19:08.560 --> 0:19:10.960 little bit safer of having their children in the hands 0:19:11.000 --> 0:19:14.960 of a female, regardless of whether she's the chauffeur or not. 0:19:15.960 --> 0:19:19.159 And I think on that regular side, a lot of 0:19:19.160 --> 0:19:22.840 people feel more comfortable with a female chauffeur in those 0:19:22.920 --> 0:19:25.280 parts of the world, and of course in Saudi Arabia 0:19:25.680 --> 0:19:29.040 women haven't had a driving license for very long, so 0:19:29.119 --> 0:19:33.280 it was interesting to spend time training a women's only 0:19:33.400 --> 0:19:39.439 chauffeur group most recently, and you know the challenges, and 0:19:39.600 --> 0:19:41.960 ninety times out of ten we find that they actually 0:19:42.760 --> 0:19:50.080 as students, they make better students because there is a 0:19:50.160 --> 0:19:51.679 working and they have less ego. 0:19:53.520 --> 0:19:55.760 So tell us a little bit more about that for 0:19:55.800 --> 0:20:01.800 all women. What what I didn't hear you? What city 0:20:01.840 --> 0:20:04.560 are you in and give us a little more color 0:20:04.600 --> 0:20:07.720 about what that was like. I'm so fascinated by that work. 0:20:07.760 --> 0:20:09.880 And that's part of your White Drug, oh your White 0:20:09.920 --> 0:20:15.080 Glove chauffeur in company that you own and operate well. 0:20:14.920 --> 0:20:20.000 The White Glove, the White Glove is specifically Rolls Royce 0:20:20.240 --> 0:20:24.119 and that was a that was a celebration, so some 0:20:24.520 --> 0:20:28.400 just to recap on that history. About fifteen years ago, 0:20:28.600 --> 0:20:31.560 our current chief executive wanted to celebrate the one hundred 0:20:31.600 --> 0:20:36.320 year anniversary of the chauffe Academy. We wanted to use 0:20:36.760 --> 0:20:40.439 or I was asking to use a slightly different label 0:20:40.760 --> 0:20:43.040 calling it a show for academy. Just seems a little 0:20:43.040 --> 0:20:47.240 bit old school and not very imaginative. I looked at 0:20:47.720 --> 0:20:51.320 people wearing white gloves in the service industry, in the military, 0:20:51.440 --> 0:20:55.240 and of course it's a signal of respect touching. Whether 0:20:55.240 --> 0:20:57.679 you're piece of collecting a piece of jury from a 0:20:57.720 --> 0:21:02.520 shop or something, you're often handed that item with the 0:21:02.560 --> 0:21:06.080 person who's wearing white gloves, and I thought the white 0:21:06.080 --> 0:21:10.480 glove program was a new fresh way of describing the academy. 0:21:11.000 --> 0:21:14.320 We're not suggesting people drive with white gloves, however, in 0:21:14.359 --> 0:21:18.360 some countries they do, where the people and the company 0:21:18.400 --> 0:21:21.560 that they work for. So coming through to this, I 0:21:22.040 --> 0:21:27.480 recently was invited by another company to train some drivers 0:21:27.560 --> 0:21:30.199 and along the way it was my suggestion that you 0:21:30.240 --> 0:21:35.240 shouldn't ignore having a high percentage of female drivers. It 0:21:35.359 --> 0:21:39.199 was an immediate success. So they decided to train another 0:21:39.280 --> 0:21:42.399 group or another team, let's call them team, another group 0:21:42.920 --> 0:21:48.360 of women drivers, and we had an incredible I would say, 0:21:48.480 --> 0:21:52.000 fascination from the Saudi government. So they are now looking 0:21:52.080 --> 0:21:57.080 at a women's only chauffeur company, So that alone is 0:21:57.119 --> 0:21:59.840 a first and as a company they will be using 0:22:00.359 --> 0:22:03.639 women only in that particular part of the world. And 0:22:03.680 --> 0:22:07.920 I think when it comes to training. The actual driving 0:22:08.200 --> 0:22:11.840 itself is quite difficult on a public road. It's very 0:22:11.840 --> 0:22:14.320 difficult to train people on a public road, so we 0:22:14.359 --> 0:22:18.359 often have to find a quiet airfield or a disused 0:22:18.400 --> 0:22:21.320 car park or something. So you're going through the skills 0:22:21.640 --> 0:22:25.359 of training simple things like an emergency break, a break 0:22:25.440 --> 0:22:29.720 avoid So I often travel to various locations and I 0:22:29.800 --> 0:22:32.560 take along with me twenty traffic cones in set up 0:22:32.600 --> 0:22:36.440 an apparatus where people can drive around. I don't carry 0:22:36.440 --> 0:22:38.960 them in my luggage anymore. I used to, but we 0:22:39.040 --> 0:22:43.200 often find twenty traffic cones or even some other apparatus, 0:22:43.320 --> 0:22:45.640 and even some toys that you find in a toy 0:22:45.680 --> 0:22:48.199 shop that you would use in a playground, anything that 0:22:48.240 --> 0:22:51.560 you can drive around to enhance their skills. And it's 0:22:51.560 --> 0:22:58.080 been fascinating journey. 0:23:00.840 --> 0:23:03.960 So tell us a little bit about the etiquette side 0:23:03.960 --> 0:23:08.320 of this. When we work together. You said really interesting things, 0:23:08.320 --> 0:23:11.000 for instance, about the positioning of the rear view mirror, 0:23:11.880 --> 0:23:14.720 the proper way to open a door, how to handle luggage. 0:23:14.800 --> 0:23:17.960 Can you sort of walk through some of those things, of. 0:23:17.960 --> 0:23:20.840 Course, I think well, first and foremost, if you are 0:23:21.359 --> 0:23:24.320 parked at an airport and you're waiting for your guests 0:23:24.359 --> 0:23:27.439 for a right first and foremost, you need utmost information 0:23:27.520 --> 0:23:28.600 about your guests. 0:23:29.880 --> 0:23:30.960 You obviously need their. 0:23:30.920 --> 0:23:33.240