WEBVTT - CINDI BIGELOW 0:00:04.120 --> 0:00:10.039 I almost can't believe that fall has finally arrived after 0:00:10.080 --> 0:00:14.040 the summer that seemingly had no end. This autumn is 0:00:14.080 --> 0:00:18.760 so very welcome. It's such a scrumptious season, isn't it. 0:00:19.560 --> 0:00:25.600 The cooler weather, the gorgeous colors, the delicious aromas, and 0:00:25.640 --> 0:00:32.360 the flavors of thankfulness. Fall is an absolute delight to 0:00:32.400 --> 0:00:36.920 our senses. I love the golden hours, and everything is 0:00:37.000 --> 0:00:43.479 bathed in soft lights, warm soft with these nice crispy edges, 0:00:44.800 --> 0:00:47.559 just like the loaves of sour dough bread cooling on 0:00:47.640 --> 0:00:51.800 my counter. And speaking of sour dough, do you know 0:00:51.920 --> 0:00:56.959 what goes best with a slice of sour dough slathered 0:00:57.240 --> 0:01:03.360 in butter, maybe maybe drizzled with honey? Why? Esteeming mug 0:01:03.720 --> 0:01:07.800 of tea? Of course, truth be told, tea goes with 0:01:07.920 --> 0:01:10.360 just about anything that goes well with a slice of 0:01:10.400 --> 0:01:14.840 sour dough. It goes well with a piece of apple pie. 0:01:15.720 --> 0:01:18.720 A cup of tea. The right cup of tea can 0:01:18.800 --> 0:01:22.960 start your day with a smile, regardless the season. I 0:01:23.000 --> 0:01:26.959 am never far away from a mug of tea. I 0:01:27.080 --> 0:01:29.600 like to begin my mornings. I like to end my 0:01:29.720 --> 0:01:33.920 evenings clutching a hot cuppa and When the weather turns 0:01:33.920 --> 0:01:36.440 like it has now, it means I get to pull 0:01:36.480 --> 0:01:40.920 out my chunky sweaters, my well worn jeans, my cutest boots, 0:01:41.600 --> 0:01:44.959 and carry my tea mug along with me wherever I go. 0:01:46.000 --> 0:01:51.360 I have loved tea forever, forever. It's been a faithful 0:01:51.400 --> 0:01:55.680 companion since we were introduced to one another by my grandmother, 0:01:55.800 --> 0:01:59.640 Grandma Mack, who also enjoyed sitting and sipping as she 0:01:59.720 --> 0:02:03.080 caught up on her darning or a good bit of gossip. 0:02:03.920 --> 0:02:07.720 Tea has kept me company through all the celebrations and 0:02:07.760 --> 0:02:11.040 all the storms of life. I wouldn't even begin to 0:02:11.080 --> 0:02:13.640 try to guess the numbers of cups of tea I 0:02:13.720 --> 0:02:18.480 have brewed to share with those that I care about now. 0:02:18.520 --> 0:02:20.400 I'm not one to look for answers in the bottom 0:02:20.440 --> 0:02:26.120 of a tea cup, but somehow, answers balance often find 0:02:26.160 --> 0:02:32.280 me when I'm enjoying one of my favorite blends of tea. 0:02:32.600 --> 0:02:35.919 I doubt there's many folks out there that can claim 0:02:36.080 --> 0:02:40.120 they love tea as much as I do, but I 0:02:40.160 --> 0:02:45.280 do know of one one person that not only loves 0:02:45.280 --> 0:02:47.560 tea as much as I do, but loves it far more. 0:02:48.040 --> 0:02:53.040 She is a third generation teamaker, and she has quite 0:02:53.280 --> 0:02:57.440 a story to tell. It starts way way back in 0:02:57.480 --> 0:03:02.560 the nineteen forties with a grand mother who was dissatisfied 0:03:02.639 --> 0:03:05.360 with the commodity tease she could get in her New 0:03:05.440 --> 0:03:10.760 York City neighborhood. So she took an old colonial recipe 0:03:10.840 --> 0:03:14.000 and started mixing a little of this, a little of that, 0:03:14.680 --> 0:03:18.760 until she came up with something that seemed just right. 0:03:19.960 --> 0:03:23.079 The results, shared with many of her family and friends, 0:03:23.480 --> 0:03:29.440 was a spectacular hit, garnering constant comments from them all. 0:03:30.200 --> 0:03:32.920 Can you guess where we're going with this episode of 0:03:33.040 --> 0:03:36.840 Love Someone? While you go make yourself a cup of tea, 0:03:37.600 --> 0:03:40.880 I've got mine right here, and get ready for today's chat. 0:03:41.360 --> 0:03:43.880 Let me give a moment to one of the sponsors 0:03:43.920 --> 0:03:46.080 that make it possible for me to serve up all 0:03:46.120 --> 0:03:50.720 these amazing conversations that you love to drink in, and 0:03:50.760 --> 0:03:56.080 then I'll introduce today's guest. If you want to go fast, 0:03:56.360 --> 0:03:59.920 go alone. If you want to go far, go together. 0:04:00.000 --> 0:04:03.880 Are That's an African proverb I've always loved It's something 0:04:03.920 --> 0:04:06.720 I believe to be true because I've seen the impact 0:04:07.040 --> 0:04:10.960 that going together brings, and it's one of the reasons 0:04:11.120 --> 0:04:15.000 I love Mercy Ships so much. They don't go at 0:04:15.040 --> 0:04:20.039 it alone. They believe in the power of together. They're 0:04:20.080 --> 0:04:24.719 all volunteer crew of doctors, nurses, teachers, engineers, and housekeeping 0:04:24.760 --> 0:04:29.240 staff come together to help transform the lives of suffering 0:04:29.400 --> 0:04:33.120 people in developing nations. If you've ever wanted to make 0:04:33.200 --> 0:04:35.799 your mark on the world, this could be the moment 0:04:35.839 --> 0:04:40.200 you've been waiting for, because Mercy Ships has volunteer opportunities 0:04:40.240 --> 0:04:43.480 on their ships. We've all said one day, I'll do 0:04:43.560 --> 0:04:47.240 something to help change the world. Make that one day 0:04:47.279 --> 0:04:51.200 today and make your mark. Go to Mercy ships dot 0:04:51.360 --> 0:04:56.760 org to learn more. Cindy Bigelow is third generation, the 0:04:57.000 --> 0:05:01.160 third in her family generation president and see EO of 0:05:01.200 --> 0:05:05.159 the family owned business. Bigelow t the US market leader 0:05:05.200 --> 0:05:10.400 of specialty teas that have now produced over two billion 0:05:10.760 --> 0:05:14.880 with a b billion tea bags annually. That's a lot 0:05:14.960 --> 0:05:19.080 of bags. That is a lot of tea girlfriend. That 0:05:19.279 --> 0:05:24.800 is amazing. Bigelow Teas company, based in Fairfield, Connecticut, still 0:05:24.880 --> 0:05:29.000 one family owned Like I can't buy stock in you, 0:05:29.680 --> 0:05:34.320 I should. Cindia and your family take a mince pride 0:05:34.360 --> 0:05:38.360 in their heritage and the exponential growth the company has 0:05:38.440 --> 0:05:43.600 experienced beginning as a one product, risky venture by your grandparents, 0:05:43.800 --> 0:05:46.760 and you're gonna tell us all about them. Your family 0:05:46.839 --> 0:05:50.960 has turned this into America's leading specialty tea brand. It's 0:05:51.000 --> 0:05:53.719 also one of a group of companies that has made 0:05:53.760 --> 0:05:58.640 corporate social responsibility a core business goal in the pursuit 0:05:58.720 --> 0:06:02.479 of a positive social and environmental impact. We are going 0:06:02.520 --> 0:06:05.760 to talk with Cindy today and I asked our podcast 0:06:05.760 --> 0:06:08.120 producers when we were going through a list of of 0:06:08.240 --> 0:06:10.680 dream people that I wanted to do a podcast with. 0:06:11.080 --> 0:06:14.039 I asked them if I could do a podcast with you. 0:06:14.480 --> 0:06:16.839 And a lot of people in that meeting are thinking, 0:06:16.839 --> 0:06:19.279 you know, music artists or authors or stuff, and they're 0:06:19.320 --> 0:06:24.000 like quiet. I said, I love your energy, Cindy when 0:06:24.120 --> 0:06:28.440 when we talk last, and your commitment to excellence and 0:06:28.520 --> 0:06:33.599 your family story. It's so good. I want everybody to 0:06:33.720 --> 0:06:36.479 hear your family story and to hear your story because 0:06:36.960 --> 0:06:41.320 you blew me away. Girlfriend. You're just you're wonderful. Well, 0:06:41.320 --> 0:06:43.960 you're very very sweet about that. I will say, to 0:06:44.040 --> 0:06:45.880 sit in this seat does take a lot of energy, 0:06:45.960 --> 0:06:48.960 and I always love to thank my parents for providing 0:06:48.960 --> 0:06:50.960 me with a lot of energy. And it it works. 0:06:51.000 --> 0:06:54.000 It's it's necessary for so many reasons right too. And 0:06:54.120 --> 0:06:57.080 you know, you see what you've done in your amazing 0:06:57.120 --> 0:06:59.479 career and what it took to get there, and you 0:06:59.600 --> 0:07:02.160 can't allow yourself to get knocked down. When you get 0:07:02.240 --> 0:07:04.000 knocked down, you got to get yourself back up and 0:07:04.000 --> 0:07:06.080 figure out how to get to the next location. And 0:07:06.120 --> 0:07:08.320 I just think a positive attitude of getting there and 0:07:08.400 --> 0:07:12.120 not letting the knocks along the way, you know, make 0:07:12.160 --> 0:07:14.320 you bitter, but just make you smarter. And so I 0:07:14.360 --> 0:07:17.600 think your energy field team around you picks up and 0:07:17.640 --> 0:07:19.840 they take on that same I mean, it's just about 0:07:19.840 --> 0:07:22.800 a can do attitude. And I think, I mean, people 0:07:22.840 --> 0:07:26.120 are so surprised that we're the number one specialty T 0:07:26.360 --> 0:07:30.160 company the United States, right this female CEO, which is 0:07:30.160 --> 0:07:34.400 already relatively rare, and other companies were competing with Delila 0:07:34.480 --> 0:07:36.880 have so many of the products, and there's so much 0:07:36.880 --> 0:07:39.800 bigger than we are, and yet we keep really doing 0:07:39.880 --> 0:07:42.520 so well year after year and maintaining and growing that 0:07:42.600 --> 0:07:44.720 number one position. And I think it's what you just said, 0:07:45.160 --> 0:07:48.640 is that positive energy and we can and we do, 0:07:48.960 --> 0:07:52.080 and we just keep on going. It's good stuff, good stuff. 0:07:52.360 --> 0:07:56.040 Years ago I got to do a recording, some commercial 0:07:56.080 --> 0:07:59.240 recording in a production studio that was built in a barn, 0:07:59.760 --> 0:08:03.760 and many, many, many artists had recorded there. And for soundproofing, 0:08:04.200 --> 0:08:07.679 they had old books. They had shelves of old books. 0:08:07.720 --> 0:08:10.040 It's like you were in a library. And I asked 0:08:10.040 --> 0:08:12.200 the guy who owned it. I said, why the old books. 0:08:12.200 --> 0:08:15.520 He said, well, number one, they are great soundproofing material. 0:08:15.600 --> 0:08:18.480 And number two, he said, I believe all the love 0:08:18.600 --> 0:08:21.440 that was poured into those books while they were written 0:08:22.320 --> 0:08:26.480 exists and goes into our music and our production. And 0:08:26.920 --> 0:08:29.480 when I met you last and you were talking about 0:08:29.520 --> 0:08:33.199 your grandparents and talking about the story of Bigelot, I 0:08:33.280 --> 0:08:37.080 knew why you're number one. It's the same theory as 0:08:37.120 --> 0:08:40.440 the old books. Every word you spoke to me when 0:08:40.440 --> 0:08:44.720 we talked was infused with love, not just for the 0:08:44.760 --> 0:08:47.800 tea and the process and how you have people that 0:08:47.920 --> 0:08:52.360 go out and source things that are environmentally good and 0:08:52.440 --> 0:08:56.200 good for your body. It was the love I could 0:08:56.360 --> 0:08:59.360 see on your face. I could hear it in your 0:08:59.440 --> 0:09:02.880 voice for what you do and what you bring to 0:09:02.920 --> 0:09:06.040 the world. You know, I think it is important that 0:09:06.080 --> 0:09:08.480 we all sort of have what I'd like to call 0:09:08.520 --> 0:09:12.079 a greater purpose. And in my case, I love making 0:09:12.080 --> 0:09:14.240 a tea bag, and I love tea and I could 0:09:14.320 --> 0:09:16.760 not be more proud of every one of those two 0:09:16.800 --> 0:09:21.640 billion bags. But it's really about recognizing that you have 0:09:21.720 --> 0:09:25.120 an opportunity to make even a greater impact on people's 0:09:25.160 --> 0:09:28.040 lives that work with you, on the community around you, 0:09:28.160 --> 0:09:30.800 and on those that are enjoying your product. And I 0:09:30.880 --> 0:09:33.240 really again just try to instill that with everyone I 0:09:33.280 --> 0:09:35.559 work with, is that our purpose is higher. It's to 0:09:35.640 --> 0:09:39.240 make a difference every day, um to everyone we touch 0:09:39.360 --> 0:09:42.400 and see, and and how are we making the world 0:09:42.440 --> 0:09:44.480 a little bit better every day by the things that 0:09:44.520 --> 0:09:46.240 we do? And so I think that's how I just 0:09:46.280 --> 0:09:49.800 try to run the company. And I'm so appreciative of 0:09:51.080 --> 0:09:53.400 the people that work for me because I can tell you, 0:09:53.440 --> 0:09:57.440 in my position, I'm only one person, and it doesn't 0:09:57.440 --> 0:09:59.640 matter even how good you are. I hope you are 0:09:59.679 --> 0:10:03.240 good and this position, but it's really the work is 0:10:03.280 --> 0:10:06.560 done by all those around you, the heavy heavy lifting. 0:10:07.200 --> 0:10:09.040 And so it's just really about making sure that I 0:10:09.080 --> 0:10:11.840 am taking time to let them know how much I 0:10:11.840 --> 0:10:14.839 appreciate it, how amazing I think they are, and how 0:10:14.880 --> 0:10:17.760 it's there they're the reason why the company is doing 0:10:17.800 --> 0:10:21.080 so well, yeah, it's important. I think all of us, 0:10:21.160 --> 0:10:26.480 I know whatever, and entertainment service and consumer goods. It's 0:10:26.520 --> 0:10:29.920 about appreciating and respecting what you're doing and why you're doing, 0:10:30.040 --> 0:10:32.679 and again having a greater purpose. Not that a tea 0:10:32.720 --> 0:10:34.680 bag isn't a great purpose. I love a tea bag. 0:10:34.720 --> 0:10:39.520 They're awesome. So tell tell us the story. Share the 0:10:39.559 --> 0:10:42.920 story that you shared with me about your grandma, about 0:10:42.920 --> 0:10:47.000 her tenastity. She's like, no, I ain't drinking this inferior crap. 0:10:47.080 --> 0:10:51.440 I'm gonna do something better. Well, she truly was the 0:10:51.480 --> 0:10:54.679 definition of an entrepreneur. And I actually get very uncomfortable 0:10:55.000 --> 0:10:58.199 when they have me lecture on being an entrepreneur, because 0:10:58.240 --> 0:11:01.800 I clearly say, Delilah, Oh, my grandmother was an entrepreneur. 0:11:01.960 --> 0:11:04.800 I am third generation running a business, and I'd like 0:11:04.840 --> 0:11:08.640 to say I do it well, but she really just 0:11:09.120 --> 0:11:10.960 had a different way of doing things. First of all, 0:11:11.120 --> 0:11:14.120 way back when, right early nineteen hundreds, she is an 0:11:14.160 --> 0:11:18.720 interior designer. That's already unusual, and she's got amazing clients 0:11:18.720 --> 0:11:21.800 in the city. And the depression hits, she loses everything, 0:11:22.480 --> 0:11:24.600 I mean everything. I had to move to an inn 0:11:25.120 --> 0:11:28.040 in New York in a room. So she went from 0:11:28.040 --> 0:11:33.280 being a successful interior designer, which I've I've never heard 0:11:33.280 --> 0:11:35.000 of a woman doing that back at the turn of 0:11:35.040 --> 0:11:37.160 the century. You know, after the turn of the century, 0:11:37.600 --> 0:11:43.480 they went from probably a very comfortable lifestyle, very very 0:11:43.160 --> 0:11:47.480 to nothing. And so she then decides she now wants 0:11:47.520 --> 0:11:50.520 to get into consumer goods. And I read her notes. 0:11:50.559 --> 0:11:53.520 She was a copious writer, and in her note she says, 0:11:53.720 --> 0:11:55.880 I want a business for my family. Think about that, 0:11:55.920 --> 0:11:57.920 how beautiful it is. I want something from my husband 0:11:57.960 --> 0:12:01.200 and my son that we can maybe do together. And 0:12:01.559 --> 0:12:03.520 I want to be in consumable because I wanted up 0:12:03.520 --> 0:12:05.240 to come back over and over. I don't want to 0:12:05.240 --> 0:12:09.520 be imperishable, because it's all that's associated with perishable. And 0:12:09.559 --> 0:12:11.480 I don't think there's a good tea in the United States. 0:12:11.520 --> 0:12:13.840 Everyone's drinking sort of a plain black tea. I think 0:12:13.880 --> 0:12:15.880 we can do a lot better than that. She finds 0:12:15.920 --> 0:12:19.040 this old colonial recipe with a friend of hers, Mrs 0:12:19.120 --> 0:12:22.560 Neelie and Ruth, my grandmother, works on it, works on it, 0:12:22.600 --> 0:12:25.640 works on it, and launches this specialty to the first 0:12:25.640 --> 0:12:28.560 one in the United States of America. And it was 0:12:28.760 --> 0:12:32.360 so tough in her starting days. Um it was almost 0:12:32.360 --> 0:12:35.840 a miracle that we're here where we are because nobody 0:12:35.880 --> 0:12:37.640 wanted her product. They didn't even know what she was 0:12:37.720 --> 0:12:41.600 talking about. But it was through good people around her 0:12:41.760 --> 0:12:47.960 that tenacity, never take, no positive attitude getting past those hurdles. 0:12:48.040 --> 0:12:50.480 And today you know it's still one of our top ten. 0:12:51.160 --> 0:12:54.280 How did she get past the hurdle of being a 0:12:54.360 --> 0:12:57.520 woman in the business world. She must have busted down 0:12:57.559 --> 0:13:00.199 some pretty big doors. Well, I will tell you, and 0:13:00.480 --> 0:13:04.320 I'm answering a question without ever asking her, right, So 0:13:04.440 --> 0:13:07.480 I'm telling you what I think. But I would say 0:13:07.480 --> 0:13:10.520 a little bit in her case ignorance was bliss. And 0:13:10.559 --> 0:13:12.440 I'll say the same thing for myself, was a little 0:13:12.440 --> 0:13:15.840 bit of ignorance that it doesn't matter that you're a woman. 0:13:15.960 --> 0:13:19.160 You're getting to the other side of this field. And 0:13:19.480 --> 0:13:23.000 I would say in her case, she just put in 0:13:23.040 --> 0:13:26.439 the hour, she talked to the people. She was relentless 0:13:27.120 --> 0:13:31.960 writing notes, phone calls, visits that if there was one, 0:13:32.080 --> 0:13:34.000 you know, one more weight, she just added it on 0:13:34.040 --> 0:13:36.640 and kept going across the field another way. So I 0:13:36.920 --> 0:13:39.120 think it was ignorance is bliss. You were not going 0:13:39.160 --> 0:13:41.400 to be stopped. You never thought about the fact you're 0:13:41.400 --> 0:13:43.040 a woman, you just said, I've got to get to 0:13:43.080 --> 0:13:46.320 the other side. So she would visit stores and they 0:13:46.360 --> 0:13:48.600 would say, no, we don't want your product, and she'd 0:13:48.640 --> 0:13:50.679 find one customer to talk to and they would give 0:13:50.679 --> 0:13:52.880 her a nugget what to do, and she would talk 0:13:52.920 --> 0:13:55.680 to one account that was carrying it, and she just 0:13:55.679 --> 0:13:59.320 would add these nuggets upon nuggets to eventually be able 0:13:59.320 --> 0:14:01.520 to get a lit it a little bit further down 0:14:01.600 --> 0:14:06.880 that pathway. This t this blend, this colonial recipe, what 0:14:06.920 --> 0:14:10.520 do we call it today? Constant comment tee, I mean it, 0:14:10.840 --> 0:14:14.360 there you go. It's so love her tenacity. It was 0:14:14.400 --> 0:14:17.920 just it was just tenacity. It was whenever hurdle was 0:14:17.960 --> 0:14:19.600 in front of you either had to figure out how 0:14:19.600 --> 0:14:22.080 to get around it or get over it. And and 0:14:22.120 --> 0:14:24.840 I would say that that's very much my attitude today 0:14:25.000 --> 0:14:27.960 was my father's attitude. Is it okay, that's fine, that's 0:14:27.960 --> 0:14:29.520 a new hurdle. And my team will tell you all 0:14:29.520 --> 0:14:31.520 the time, Fine, that's a hurdle. Now what are we 0:14:31.520 --> 0:14:33.440 gonna do to get around that? Like, we don't need 0:14:33.480 --> 0:14:35.640 to spend a lot of time wallowing about it. Let's 0:14:35.640 --> 0:14:37.760 get to the next level. And I'm sure that's the 0:14:37.760 --> 0:14:41.200 way she was so third generation. You told me a 0:14:41.200 --> 0:14:45.720 sweet story last time about the mixing of this particular tea. 0:14:45.800 --> 0:14:50.040 The constant comment. I just I have the picture in 0:14:50.120 --> 0:14:53.520 my mind as you payment that picture for me. So 0:14:53.640 --> 0:14:57.040 my parents, which really have run the business, you know, 0:14:58.280 --> 0:15:00.000 until they've turned it over to me in two thousand 0:15:00.080 --> 0:15:03.720 in five, right, So that are amazing run expanded the line. 0:15:03.840 --> 0:15:06.440 They put us in foil in the whole nine yards. Anyway, 0:15:06.440 --> 0:15:09.360 they're the only ones at ninety two and ninety four 0:15:09.680 --> 0:15:13.000 that make constant comment. The mix it's the mixes, the 0:15:13.120 --> 0:15:16.680 secret recipe that makes constant comments so amazing. Nothing like it. 0:15:17.720 --> 0:15:21.120 And so I took over in two thousand five, and 0:15:21.160 --> 0:15:24.080 I had been in the company for twenty five years 0:15:24.160 --> 0:15:26.400 or twenty years whatever, And I was like, don't you 0:15:26.440 --> 0:15:32.200 think I should learn how to make the recipe? It's time, mom. 0:15:29.840 --> 0:15:35.320 I know you're not like fifteen years old at this point. 0:15:35.480 --> 0:15:40.320 You are an accomplished businesswoman taking over a multimillion dollar 0:15:40.360 --> 0:15:43.680 family company. Yeah, I'm fifty years old at this point. 0:15:43.720 --> 0:15:45.560 I think I proved my track. But I've beenished since 0:15:45.560 --> 0:15:48.960 I was thirty. So she goes, Okay, let's just not 0:15:49.040 --> 0:15:51.080 make a big deal about it. Let's have you come up. 0:15:51.600 --> 0:15:54.280 So up we go, and they teach me what they're doing. 0:15:54.360 --> 0:15:57.440 And when you say up, you actually go up on 0:15:57.520 --> 0:16:01.520 a platform described the platform. Yeah, you actually go up 0:16:01.520 --> 0:16:04.680 to our our little lab up there, our little blending room, 0:16:04.720 --> 0:16:08.040 special room that says only you know, authorized personnel. I 0:16:08.040 --> 0:16:10.240 have to go upstairs to get there. You know, you 0:16:10.240 --> 0:16:12.240 go behind these locks. Now then mom have to give 0:16:12.280 --> 0:16:14.880 you a pass or something to to prove that you 0:16:14.880 --> 0:16:18.720 were authorized personnel. They had opened the door. That's how 0:16:18.760 --> 0:16:23.480 I got in. So they bring me up. They teach 0:16:23.520 --> 0:16:25.880 me how to do it. And this time, because I'm fifty, 0:16:26.280 --> 0:16:28.320 I didn't have that mentality that I might have had 0:16:28.320 --> 0:16:30.520 when I was thirty, like how do I save a step? 0:16:30.880 --> 0:16:32.600 What do I need to do to make it more efficient? 0:16:32.640 --> 0:16:35.600 Can I cut this out? At this time, at fifty, 0:16:35.640 --> 0:16:38.440 I was like, oh my god, I want to honor 0:16:38.600 --> 0:16:42.080 everything they're doing, how they're doing it, the timer that 0:16:42.160 --> 0:16:44.480 they're using. I'm gonna do everything like they did. I 0:16:44.520 --> 0:16:47.240 really just wanted to kind of understand and live the 0:16:47.280 --> 0:16:49.080 world that they've been doing for so many years. So 0:16:49.360 --> 0:16:51.720 I finished making the blend. I'm very excited me my 0:16:51.760 --> 0:16:55.240 first batch of constant comment mix, and my mom's just 0:16:55.240 --> 0:16:57.440 just just just keep it low, kising it though, don't 0:16:57.440 --> 0:17:00.320 make a big deal. Well, meanwhile, this company is very close. 0:17:00.720 --> 0:17:02.960 Everyone knew I had gone up there. Everyone see me 0:17:03.320 --> 0:17:05.200 that I'd gone behind these closed doors. I got down 0:17:05.280 --> 0:17:09.760 your eyed emails, messages, phone calls, everyone going, ah, she 0:17:09.880 --> 0:17:13.000 finally knows how to make constant comment. So it was 0:17:13.280 --> 0:17:15.640 very very sweet. I never told my mother. The whole 0:17:15.640 --> 0:17:18.000 company now knew I know how to make it. So yeah, 0:17:18.359 --> 0:17:20.399 it's a family company. I can tell you that for sure. 0:17:20.560 --> 0:17:23.119 Now are you the constant comment person? Now do you 0:17:23.200 --> 0:17:25.000 go in it? And and and are you the one that 0:17:25.040 --> 0:17:28.440 does it? Now? Is that your job? Excuse me? They 0:17:28.440 --> 0:17:32.880 are still around making constant comments and ninety two nine 0:17:32.960 --> 0:17:36.760 before they put their lab coats on. One says Mrs Biggielow, 0:17:36.800 --> 0:17:40.040 the other says Mr B. Actually, Mrs B and Mr B. 0:17:40.800 --> 0:17:43.080 They go up behind closed doors and they still come 0:17:43.119 --> 0:17:47.480 in twice a week and they make the mix true story. Oh, 0:17:47.720 --> 0:17:51.320 do me a favor, Cindy before the next visit. I 0:17:51.320 --> 0:17:53.080 know you can't go behind the well, you can go 0:17:53.119 --> 0:17:56.119 behind the closed doors. Nobody else can. But while before 0:17:56.160 --> 0:17:58.119 they go behind the closed doors, when they got the 0:17:58.359 --> 0:18:00.840 lap coats on Mr b ms is be Will you 0:18:00.880 --> 0:18:03.560 please take a photo for me so we can put 0:18:03.600 --> 0:18:06.520 it on our website and our Facebook page with this 0:18:06.560 --> 0:18:11.720 story because I love this. I mean that life goals. 0:18:11.920 --> 0:18:14.879 Life goals at ninety two and ninety four, to still 0:18:15.080 --> 0:18:19.840 be doing what I love to do. My daughter, I 0:18:19.920 --> 0:18:22.800 have a Delilah Jr. Who's twelve. She wants to take 0:18:22.880 --> 0:18:26.000 over the microphone. She says, Mom, think about it. They 0:18:26.000 --> 0:18:28.560 won't even have to recut the jingles because we got 0:18:28.600 --> 0:18:32.080 the same name. She is ready to take over the microphone. 0:18:33.119 --> 0:18:36.119 And I'm gonna be kind of like your mom. I'm like, okay, 0:18:36.200 --> 0:18:37.960 you can do you can take a few calls, but 0:18:38.080 --> 0:18:42.320 let's keep this on the down. But yeah, she's she's 0:18:42.359 --> 0:18:45.840 ready to put on the headphones and step in my chair. Yeah, 0:18:45.880 --> 0:18:49.240 but you know what, what an honor. I think that's 0:18:49.280 --> 0:18:52.000 so sweet. I mean I always say like, if you're 0:18:52.040 --> 0:18:54.000 a doctor and then your kid they want to be 0:18:54.000 --> 0:18:56.600 a doctor because they saw you, you know, and what 0:18:56.680 --> 0:18:58.439 you do. She sees it and goes, I love what 0:18:58.480 --> 0:19:00.920 my mom does. I want to do you that too. 0:19:01.160 --> 0:19:03.199 I mean, how does that make you feel? I I 0:19:03.200 --> 0:19:05.919 think that's amazing, very very proud because I have a 0:19:05.920 --> 0:19:09.560 lot of kids before her. In fact, one of my daughter's, Lonnie, 0:19:09.720 --> 0:19:12.720 is one of our top producers at the studio. That 0:19:12.840 --> 0:19:15.200 is so sweet. And that's when I try to say 0:19:15.200 --> 0:19:17.360 to so many people, we have so many gifts to give, 0:19:17.520 --> 0:19:20.960 right and the gift of sharing and listening and helping 0:19:21.000 --> 0:19:23.000 and supporting. I mean, what a great gift that is. 0:19:23.040 --> 0:19:26.240 And that's something that she wants to really pursue. It's 0:19:26.280 --> 0:19:29.480 that's a that's a very sweet message. Okay. So in 0:19:29.520 --> 0:19:32.440 addition to constant comment, what is one of your other 0:19:32.480 --> 0:19:34.720 favorite teas you guys do because you do these healthy 0:19:34.760 --> 0:19:40.080 blends now, all this healthy good stuff. Well, I always 0:19:40.119 --> 0:19:42.760 like to say in my world, my different teas are 0:19:42.800 --> 0:19:45.560 like my children. So I have a hundred and fifty 0:19:45.680 --> 0:19:48.080 so I can't have any favorites, but I do have 0:19:48.160 --> 0:19:50.280 some go toos, like the one I'm having right now 0:19:50.920 --> 0:19:55.040 is the botanical Strawberry Lemon, orange blossom. And I think it's, 0:19:55.040 --> 0:19:57.399 like you said, it's just designing products that are just 0:19:57.440 --> 0:20:00.960 good for you. And this the tea that I'm drinking always. Um, 0:20:01.200 --> 0:20:04.520 I don't drink enough water. I just don't period hard stop. 0:20:05.160 --> 0:20:07.480 So I created this line. We create this line of 0:20:07.600 --> 0:20:09.560 these botanicals where you just take the tea bag, put 0:20:09.600 --> 0:20:11.760 it in cold water, let it infuse, and it becomes 0:20:11.760 --> 0:20:16.000 as a gentle, healthy, just water infused flavor of whatever 0:20:16.000 --> 0:20:18.359 the six flavors are. So I drink that a lot. 0:20:18.520 --> 0:20:21.480 I must drink sixty of water a day now because 0:20:21.520 --> 0:20:24.199 I use the big o little botanicals. But you know 0:20:24.320 --> 0:20:26.520 from the hot I I mix it up. I'm sure 0:20:26.560 --> 0:20:28.440 you do too, right. You said you drink a lot 0:20:28.440 --> 0:20:30.399 of different bigeltle teas. Do you go from herbal to 0:20:30.560 --> 0:20:34.080 green to black teas? I start with black. I I 0:20:34.160 --> 0:20:36.000 have at least two or three cups, so you're black 0:20:36.400 --> 0:20:39.719 constant comment or um one of the blacks in the morning. 0:20:39.960 --> 0:20:43.600 But I have to stop by three or four o'clock otherwise, 0:20:44.160 --> 0:20:45.639 you know, I can't get to sleep at night, and 0:20:45.680 --> 0:20:48.680 I've got kids in school. So here in the studio, 0:20:48.920 --> 0:20:51.800 I've been doing the botanicals. But I love your your 0:20:51.880 --> 0:20:57.720 ginger lemon lemon ginger leon. Oh my gosh, Delilah. That 0:20:57.880 --> 0:21:00.800 is the number one selling specially tea in United States 0:21:00.840 --> 0:21:06.399 of America. It has probiotic But we're one of the few, 0:21:06.560 --> 0:21:11.000 if not only, that put a legitimate amount of probiotic 0:21:11.400 --> 0:21:14.239 in that cup. So within three cups, you're trying to 0:21:14.280 --> 0:21:17.480 really build the benefit of that probiotic. And the consumers 0:21:17.560 --> 0:21:20.520 must know because we put it on the shelf and 0:21:20.600 --> 0:21:24.200 it is off the shelf like that. And I kiddingly 0:21:24.240 --> 0:21:26.680 say to my team because it is so much probiotic, 0:21:26.760 --> 0:21:29.600 and probotic is so expensive, this is a tea that 0:21:29.640 --> 0:21:32.879 we really don't make much on. And when we first launched, 0:21:32.920 --> 0:21:35.320 it was more like a lost leader. It's okay, how 0:21:35.400 --> 0:21:37.760 much tea can we ever sell of it? And now 0:21:38.240 --> 0:21:42.200 every time another account takes lemon ginger, I go, no, no, 0:21:42.359 --> 0:21:47.600 that's got our's lowest margins. But it's so good. It's 0:21:47.640 --> 0:21:49.879 so good. Four or five years ago, I got into 0:21:49.920 --> 0:21:53.360 making my own kombucha, and uh, that's when I discovered 0:21:53.400 --> 0:22:00.000 your lemon ginger. It makes the best kob really. Yeah. Yeah, 0:22:00.200 --> 0:22:03.080 so that is such a popular thing. So you like 0:22:03.200 --> 0:22:05.399 your own? You do not buy a bottle? Do you 0:22:05.400 --> 0:22:07.360 like to make your own? I do like to make 0:22:07.400 --> 0:22:10.520 my own. I have a cupboard. Um, that's got a 0:22:10.640 --> 0:22:13.439 light in the cupboard. When I rebuilt this house, the 0:22:13.480 --> 0:22:17.040 house was built in I had to add more rooms 0:22:17.040 --> 0:22:19.080 because it was only, like, you know, two thousand square 0:22:19.080 --> 0:22:21.119 feet and I had like ten kids at home at 0:22:21.160 --> 0:22:24.399 the time. So but I used all old materials and 0:22:24.720 --> 0:22:28.600 I found this old cupboard that fit into this little nook, 0:22:28.640 --> 0:22:31.199 so I had it built in with a light in it. 0:22:31.320 --> 0:22:34.159 So it's a little bit warmer inside the cupboard with 0:22:34.200 --> 0:22:38.040 the light on, and it's the perfect temperature to brew kombucha. 0:22:38.280 --> 0:22:40.520