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Speaker 1: Order up.

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Speaker 2: It's a fresh show. It's Kiki's court, Kiki taking away

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Speaker 2: the honorable Kileik. Everyone all right, okay, sitch Ass's down, go.

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Speaker 1: Ahead, sit down, Let's get in this court room at

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Speaker 1: that gabble now, it says, Hey, Kike, my name is Eric.

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Speaker 1: I'm a longtime Fred show listener, and I know how

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Speaker 1: much you guys love to discuss tipping.

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Speaker 2: Gilty Eric, he loves the Fred who Eric's right? And

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Speaker 2: so Eric's perfect And let's see what's next. Well, let's

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Speaker 2: let's play olirio.

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Speaker 3: Well, Eric says.

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Speaker 1: On Friday, I took my wife, kids, and my in

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Speaker 1: laws out to dinner downtown. We were seated after about

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Speaker 1: a twenty minute away, and from the moment that our

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Speaker 1: waitress approached the table, I knew we were in for

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Speaker 1: a ride. Her attitude was not friendly at all, and

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Speaker 1: she kept disappearing for long periods of time, and when

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Speaker 1: I asked asked for refeels for my kids, she seemed

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Speaker 1: annoyed and brought out a picture of lemonade for us

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Speaker 1: to pour ourselves. Then the worst part was that she

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Speaker 1: forgot to bring out my wife's food all together. When

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Speaker 1: I finally got up to look for her. She was

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Speaker 1: sitting at the bar laughing with her coworkers. So you

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Speaker 1: can imagine my frustration. When we finished our dinner and

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Speaker 1: when the bill came, I announced, out of frustration to

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Speaker 1: my family that she would not receive a tip. They

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Speaker 1: already include the service charge, and after the way we

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Speaker 1: were treated, I feel like that was more than enough. Well,

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Speaker 1: when we got up to leave, my father in law

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Speaker 1: took out cash from his wallet and left it on

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Speaker 1: the table. I was already annoyed, so I just walked

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Speaker 1: out to get in the car. But what really pissed

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Speaker 1: me off is that my father in law sent my

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Speaker 1: wife a nasty text message saying how disappointed he was

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Speaker 1: that I did not tip.

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Speaker 3: I really want to confront him. Am I wrong?

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Speaker 2: Now? Hold on, I have a question before you give

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Speaker 2: your verdict. Yes, how many people at the table?

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Speaker 3: So it was him and his two kids, and it's

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Speaker 3: in law, so.

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Speaker 2: Six, So then the service charge would have been the tip.

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Speaker 2: Because what happens is with a lot of places, if

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Speaker 2: it's a party of six or more, then the gratuity

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Speaker 2: is is just put onto the bill. They just put

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Speaker 2: a twenty percent gratuity on the bill.

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Speaker 1: Let's see some people say there's a difference between gratuity

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Speaker 1: and a service charge.

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Speaker 2: The service charge goes to the restaurant and racy.

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Speaker 4: Wait, really, the service charge is because the restaurant doesn't

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Speaker 4: want to pay their employement Dishwasherah.

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Speaker 2: I thought, well, maybe maybe I'm using the wrong terms,

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Speaker 2: because I thought that it's a lot of menus will

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Speaker 2: say and maybe they use the word gratuity in that

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Speaker 2: service charge, but a lot of menus will say a

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Speaker 2: twenty percent gratuity will be included on all parties of

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Speaker 2: six or more. I guess, just to solve any sort

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Speaker 2: of you know whatever, like this is going to be

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Speaker 2: a lot of work. So the tip's paid for. So

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Speaker 2: I guess the way that I'm interpreting this is that

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Speaker 2: the tip was already paid. It's just put on the bill.

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Speaker 2: And so if there's already twenty percent on the bill,

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Speaker 2: then you, in my opinion, you're going to have to

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Speaker 2: do something really wild for me to go over the

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Speaker 2: top of that. That's already a good tip. Now, if

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Speaker 2: you were really great, then I might tip more. But

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Speaker 2: if a twenty percent tip is included, and I was

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Speaker 2: going to tip twenty percent anyway, why am I tipping

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Speaker 2: more well, he also saying it was bad service. So

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Speaker 2: on top of that, she got a twenty percent tip

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Speaker 2: for not great service anyway, supposedly, I don't think that

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Speaker 2: was a tip we just got. I got a text

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Speaker 2: from our residence server Bella, and she said the service

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Speaker 2: charge is for the restaurant. But I like, okay, wow,

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Speaker 2: wait a minute, so then why okay, Well then I'm

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Speaker 2: wondering if maybe they got I don't know, because.

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Speaker 4: Because every every patron gets the service charge, you know, like,

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Speaker 4: no matter what it is, it's a service charge that

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Speaker 4: goes to the restaurant because whatever to pay this and that.

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Speaker 4: It's not the gratuity part that goes to the employee.

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Speaker 4: It's to pay for everything else.

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Speaker 1: Right, they say that the service charge goes to you know,

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Speaker 1: the waiter gets a portioned, the dishwasher gets a portion.

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Speaker 2: Okay, So then she didn't tip at all.

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Speaker 1: So he Eric did not did not tip at all

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Speaker 1: on top of that, because he felt like he did

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Speaker 1: not get good service, and his father in law decided

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Speaker 1: to leave a tip anyway, and then not only that,

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Speaker 1: he sent a text to his wife and was like,

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Speaker 1: upset that your husband didn't leave a tip, okay, And

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Speaker 1: I know you know we all tip, we all try

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Speaker 1: to go above and beyond, but in this case, I'm

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Speaker 1: not giving her a tip either. We cannot keep a

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Speaker 1: rewarding bad behavior. I'm sorry you were a horrible, wacherous today.

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Speaker 3: You did not do your best job.

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Speaker 1: So why would I on top of a service charge

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Speaker 1: which maybe a little portion may go to you, But

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Speaker 1: why would I tip above that when you have given

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Speaker 1: me horrible service. I understand the father in law may

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Speaker 1: have felt differently, and he's entitled to do whatever he wants,

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Speaker 1: So I would not have been upset if my father

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Speaker 1: in law took out money out of here.

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Speaker 3: That's on you. If that's what you want to do,

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Speaker 3: do your thing. I'm not leaving a penny.

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Speaker 1: But then to text my wife, you know, to text

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Speaker 1: my wife that you're so disappointed?

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Speaker 3: Boy, I mean, guy, have some have some kahunas, like.

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Speaker 2: You could have said that to me.

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Speaker 3: We were just together at the dinner table.

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Speaker 1: If you felt disappointed to tell me, don't text my wife. Yeah,

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Speaker 1: I'm with you, Eric, I don't think he's wrong.

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Speaker 4: I would be upset from the start after I announced

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Speaker 4: at the table like I ain't tip.

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Speaker 2: Nothing was horrible. We didn't have a good time. It

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Speaker 2: was bad.

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Speaker 4: I would be upset when the father in law's like,

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Speaker 4: I'm gonna leave something behind anyone' Like I told you

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Speaker 4: we ain't tipping, Like we gotta be on the same pain, right,

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Speaker 4: forget the next message from the start if you take

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Speaker 4: out money when I already said we ain't tipping, we

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Speaker 4: got a problem.

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Speaker 2: One issue we have here is that the textas seems

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Speaker 2: to be, like some people believe that in a party,

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Speaker 2: in a certain sized party, that a service charge represents

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Speaker 2: that policy, the policy that if it's six or more

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Speaker 2: than the tip is included. Other people say that it's not.

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Speaker 2: So my first thing would have been, okay, hey what

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Speaker 2: is this for? You know? I would have asked the

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Speaker 2: question like is this a tip? Because if there's a

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Speaker 2: twenty percent tip built in and the service sucked, then

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Speaker 2: you're lucky you got your twenty percent. I'm not giving

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Speaker 2: you anything more.

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Speaker 3: Right.

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Speaker 2: But what I would say about bad service is I

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Speaker 2: would probably steal tip, but then I just wouldn't go back.

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Speaker 2: Oh you know what I mean, because it's like, by

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Speaker 2: not tipping, you're also screwing the bar backs and the bartenders.

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Speaker 2: This and the cook. I don't know if the cooks

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Speaker 2: get tipped out, but you know, the the bus boys

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Speaker 2: and girls or whatever else. So like you're not only

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Speaker 2: screwing the principle that you know, just the person who

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Speaker 2: waited on you, but everybody else too, who maybe didn't

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Speaker 2: have anything to do with it. So I guess, but

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Speaker 2: I'm not. I'm not of the mindset that we you know,

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Speaker 2: like we've talked about on tipping before, like oh, everyone

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Speaker 2: should tip thirty percent because people don't make enough. It's like, well,

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Speaker 2: that's I'm not disagreeing that people don't make enough. They

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Speaker 2: make way more than they did back when we were

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Speaker 2: waiting tables though, or you know, or era. But but

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Speaker 2: if you do a bad job, why do I still

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Speaker 2: have to tip you like you did a good job.

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Speaker 2: That's the part I don't understand because a tip. I

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Speaker 2: understand some people believe that a tip is to compensate

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Speaker 2: for a poor wage. But my understanding about a tip

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Speaker 2: is that it was always the extra. It was were

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Speaker 2: you exceptional at your job? And if you were, you're

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Speaker 2: going to make a lot more money than if you weren't.

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Speaker 2: That I thought that was the point, because if every

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Speaker 2: server knows they're going to get twenty percent even if

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Speaker 2: they're not not in a mood. Well, then why would

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Speaker 2: you why would you bother to apply yourself right.

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Speaker 1: Exactly, And that's how I feel tipping works. And you know,

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Speaker 1: sometimes I've gotten less than great service, and I'll still

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Speaker 1: do maybe a twenty percent tip, whether than the twenty

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Speaker 1: five percent or whatever you would give. But in this case,

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Speaker 1: you didn't even bring my wife's food to the table.

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Speaker 1: I had to get up and come find you. You

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Speaker 1: weren't pleasant from the start. There's no reason that I

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Speaker 1: would tip above. And so as the father in law,

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Speaker 1: like as Rufio said, one band one sound, I said,

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Speaker 1: we're not chipping.

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Speaker 3: I'm paying for this meal. Don't leave a tip.

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Speaker 1: But even if you decide to, you took it a

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Speaker 1: step further and text my wife about me when we

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Speaker 1: were just together.

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Speaker 3: You could have text me.

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Speaker 1: I just think Eric is right, and I just I

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Speaker 1: feel like the father in law is so wrong.

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Speaker 2: My brother in law was in the service industry. He overtips,

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Speaker 2: he's a big he's like a fifty percent tip, Like

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Speaker 2: he thinks it's because he was in the industry, that's

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Speaker 2: karma or whatever. But like it's it's a it's a

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Speaker 2: significant like thirty five forty percent minimum, like he tips

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Speaker 2: a lot and whatever. And i' he's already gotten the

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Speaker 2: wrath of this story, like ten years ago or however

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Speaker 2: long ago it was, so it's not a big deal now,

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Speaker 2: but I can tell the story. But I think I

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Speaker 2: paid for something. I paid for a lunch and I

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Speaker 2: tipped twenty four percent and he looked at it on

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Speaker 2: the way out. I barely knew the guy at this point,

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Speaker 2: and then put forty dollars on top of that yo,

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Speaker 2: and we left it rue and my mom was like

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Speaker 2: looked at me and looked at him, and then later

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Speaker 2: was like that was super rude, like you gave an

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Speaker 2: appropriate tip, Like it made it look like you weren't

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Speaker 2: generous enough because he wants to tip R fifty sixty percent,

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Speaker 2: which is his business, right, Like that's for him to do.

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Speaker 2: But at the time, I was like kind of bent

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Speaker 2: about it because I'm like, hey, what are you saying

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Speaker 2: about me? Like I tipped, well, it was a good tip,

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Speaker 2: you know what I mean, Like it wasn't, but I

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Speaker 2: didn't tip double the price, you know what I mean?

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Speaker 2: So I think, you know, I think when it comes

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Speaker 2: to like, you make it. If you're paying the bill

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Speaker 2: and you make the decision, then everybody at the table

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Speaker 2: kind of has to go with it.

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Speaker 1: Right, Well, in one sense you want to say that,

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Speaker 1: but as the waitress, if I did a great job

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Speaker 1: and you feel compelled to bless me with a little extra,

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Speaker 1: I think it's okay.

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Speaker 3: But in Colin's standpoint, he should have said that.

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Speaker 1: To you, like, hey, bro, I see you get left

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Speaker 1: a great tip, but I just want to help them

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Speaker 1: a little bit.

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Speaker 3: More because I used to be a server. And then

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Speaker 3: you explained it.

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Speaker 1: But to not say anything to you and just put

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Speaker 1: extra money down as if you're a broke boy, that's

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Speaker 1: very rude.

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Speaker 2: Yeah, because it does work. To my point, it does

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Speaker 2: kind of make it seem like you are like you've

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Speaker 2: made a decision, this was a bad experience, and here's

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Speaker 2: and I'm paying the bills, so I get to make

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Speaker 2: the choice about the tip.

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Speaker 5: Right.

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Speaker 2: If you want to make the choice about the tip,

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Speaker 2: then you pick up the whole tap yes, and then

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Speaker 2: you can tip whatever you want and we don't have

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Speaker 2: a problem. Hey Kim, good morning, Oh, good morning, Hey Kim.

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Speaker 2: Welcome to Kiki's Court. So bad service and you didn't tip,

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Speaker 2: and then father in law decides, no, I'm going to

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Speaker 2: go over the top and tip more, and now there's

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Speaker 2: an inter family fight. What do you do?

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Speaker 5: No, no, no, no, would I would not tip. That's

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Speaker 5: the whole trip is. And I've been in the industry many,

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Speaker 5: many years. The whole purpose we are working for is

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Speaker 5: for the tips. If we're not doing our job, I mean,

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Speaker 5: what are we being paid for. I mean, I don't

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Speaker 5: understand why the father in law felt that he had

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Speaker 5: to tip for a really bad service, especially when his

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Speaker 5: own daughters didn't even get her food.

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Speaker 2: Well, I mean, Kim, people get so mad at us

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Speaker 2: when we talk about tipping on here because and I realized,

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Speaker 2: we're talking about what people deserve and don't deserve, and

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Speaker 2: that's a strange conversation to have. But what it blows

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Speaker 2: me away is that when people get upset about us

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Speaker 2: saying that tips are merit based, and I think we

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Speaker 2: all agree on that in this room. I think what

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Speaker 2: is confusing to me is that if you're a great server,

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Speaker 2: then you're going to be incentivized by that philosophy. Just

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Speaker 2: do a great job, right, And by the way, there

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Speaker 2: are always going to be people who are a holes

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Speaker 2: and you're going to do a great job and they're

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Speaker 2: not going to acknowledge it. That happens in every industry

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Speaker 2: all the time. That's nothing new, like, but in general,

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Speaker 2: I would think if you're somebody who takes pride in

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Speaker 2: what you're doing, that you would agree with the fact

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Speaker 2: that tip should be merit base because if you do

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Speaker 2: a really great job, then I'm going to pay you more.

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Speaker 2: If you don't do a very good job, I'm going

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Speaker 2: to give you less, but not below the standard. I

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Speaker 2: just I just think it's like, how could anybody argue

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Speaker 2: against that, really, because I guess there's enough people out

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Speaker 2: there who have been burnt by the person who didn't

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Speaker 2: tip for good service, right, I guess.

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Speaker 5: But anyway, and then also on those checks, you know,

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Speaker 5: when there's a service charge for a large party, the

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Speaker 5: service charge is most likely for the backstaff because a

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Speaker 5: lot of times there will be a tip share for

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Speaker 5: the backstaff.

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Speaker 6: And that's because of the big parties, there's a lot

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Speaker 6: to do and to coordinate it all, so everything comes

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Speaker 6: out at once. The gratuity is when it's added on automatically.

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Speaker 6: That is the server's tip and you can always add

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Speaker 6: more if they went above and beyond and the twenty

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Speaker 6: percent or eighteen percent that the restaurant automatically added.

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Speaker 2: There you go. Thank you, Kim, thanks for listening. Have

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Speaker 2: a great day.

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Speaker 5: I have a great day.

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Speaker 6: Guys.

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Speaker 5: Love show.

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Speaker 2: Yeah, thank you so much. I love your show too.

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Speaker 2: I think I would. I would probably I would ask.

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Speaker 2: First of all, I would be asking questions, right, I

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Speaker 2: would say, look at the bill and say, okay, what

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Speaker 2: I've done this before? Like, you know, I don't a

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Speaker 2: room service. Some hotels you get room service and clude

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Speaker 2: the gratuity. Some don't, but there'll still be a tip

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Speaker 2: line there. So I'll be like, hey, dude, are you

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Speaker 2: getting this number? You know what I mean? Like it

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Speaker 2: says service charge? Is that for you?

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Speaker 6: Right?

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Speaker 2: And if he's like, I get all that okay, Well

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Speaker 2: then that's I'm basically what I'm doing off of that.

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Speaker 2: If he says, no, the hotel gets that, then I

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Speaker 2: then I'm gonna tip him. But I'm going to ask

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Speaker 2: these questions ahead of time. But the real conversation here

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Speaker 2: is not really about that. It's about whether the father

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Speaker 2: in law should be usurping his son in law's decision

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Speaker 2: based on bad service, and I come back to the

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Speaker 2: payer of the bill gets to decide on the tip.

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Speaker 2: That's right, right, Otherwise like you're you're free loading, like

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Speaker 2: you're not even paying. So what do you care? Right?

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Speaker 2: You did?

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Speaker 3: You thought you did your big one with your twenty

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Speaker 3: dollars tip.

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Speaker 2: But I you know, but I paid one hundred and

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Speaker 2: semi dollars for.

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Speaker 3: The thing, right, and I didn't even get my lemonade.

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Speaker 2: Right, whole picture of lemonade, your wife. I had no food.

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Speaker 3: I had to put a lemonade right.

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Speaker 2: Checkout. I'll just go home, make my whole limited when

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Speaker 2: they bring a picture, because it just.

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Speaker 1: I mean about it's you got a table full of kids.

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Speaker 1: It's like self checkout. You want me to go and

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Speaker 1: ring up the toilet paper. You want me to put

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Speaker 1: it in the bag, take a receipt. I work for

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Speaker 1: you at this point, right.

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Speaker 4: I've also seen that you when I'm not calling out,

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Speaker 4: Like there are some servers when they know there's a

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Speaker 4: party of six or more, they know they're getting something

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Speaker 4: guaranteed already, so they they they become less whatever lazier

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Speaker 4: because they know they're getting a tip no matter what

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Speaker 4: they do.

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Speaker 3: Mm hmm.

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Speaker 2: See that's what I don't love that because again, but

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Speaker 2: the problem, there's two problems. One you've got the people

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Speaker 2: who take advantage, like Rufeo's talking about, like, well, I'm

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Speaker 2: gonna get I'm gonna get a tip no matter what

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Speaker 2: I do, so I don't have to try that hard.

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Speaker 2: And then you've got the people that don't reward the

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Speaker 2: service that's exceptional. So the problem is you meet in

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Speaker 2: the middle with everyone's kind of disgruntle yes, you know

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Speaker 2: what I mean. Cause it's like, again, if if I

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Speaker 2: come in here and I do a better job, if

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Speaker 2: I tried my hardest every single day, and the company

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Speaker 2: is like, great, here's a little extra because you did

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Speaker 2: such a good job today, well, then I'm then that

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Speaker 2: incentivizes me, you know what I mean. Like it's hard,

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Speaker 2: it's hard to sort of compare the two things. But

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Speaker 2: I don't know why anybody would would disagree with that,

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Speaker 2: you know what I mean, Like, I work harder, I

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Speaker 2: make more money. That's great, but everyone has to agree

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Speaker 2: to follow that. And I think, you know a lot

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Speaker 2: of people are cheap and rude. Hey Natalie, Hey, Hi,

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Speaker 2: what did you want to say on Keikey's cord Oh?

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Speaker 5: Well, I agree.

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Speaker 7: With Eric, I agree with Kei Key. Everything opposite of

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Speaker 7: what this father in law did. And it's a lot

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Speaker 7: of unpack here. So I'm gonna try to just wrap

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Speaker 7: it ap real quick. Ruffiel, you said everything I was

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Speaker 7: just getting ready to say. They're like, when the bertunity.

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Speaker 5: Is added onto the bill, then it doesn't and it doesn't.

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Speaker 7: Inspire the waitress the waiter to do their job that

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Speaker 7: much more because they're guaranteed that money, So why should

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Speaker 7: I work hard for it. I'm gonna get it. That's

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Speaker 7: one number two. As far as the father in law,

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Speaker 7: we personally, I'm petty. I would have went back to

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Speaker 7: the table snatched clip off that table because no reason

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Speaker 7: until you to leave that money on that table. That's

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Speaker 7: not your responsibility. And I get the old school, or

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Speaker 7: you know, the culture back then is different. You know

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Speaker 7: they want to do those things. That's what they were

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Speaker 7: trained to do. But I got to look at the service.

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Speaker 8: If I didn't get a.

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Speaker 7: Meal, or if I have to do my own whatever

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Speaker 7: at the table and I'm doing your job, you don't

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Speaker 7: get that money. As a matter of fact, I should

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Speaker 7: bill you back and take some money off of my

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Speaker 7: food bill because I feel right. I'm doing all of

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Speaker 7: those it's not just doing the work. But that attitude

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Speaker 7: makes a difference too. Now, if you could be doing

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Speaker 7: all of the work, you could have brought all the

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Speaker 7: meals down and everything.

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Speaker 5: But if your attitude makes me uncomfortable in.

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Speaker 7: A place where I should be caught stable, that automatically

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Speaker 7: cancels everything. And I'm complaining.

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Speaker 2: Take that. Thank you, have a good day.

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Speaker 4: Thank you for listening because I'm asking for more biscuits.

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Speaker 2: You know what I'm saying.

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Speaker 1: Well you at some point cut you out.

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Speaker 4: You're stopping a limited if I asked for more, Please

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Speaker 4: bring me some more.

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Speaker 2: Julisa is it Jalisa high? Hi? How you doing? Hey?

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Speaker 2: Good morning, Kiki's court? What say you?

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Speaker 8: I say, was the father in law even sitting at

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Speaker 8: the table with them? Because if my daughter didn't get

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Speaker 8: a meal, we would have some problems. Like she should

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Speaker 8: reply back to herself saying, excuse me, were you not

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Speaker 8: there when I didn't get my food while you were

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Speaker 8: eating your salad and your steak And I'm taking the

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Speaker 8: baby's fries because I'm still.

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Speaker 7: That would have got a tip.

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Speaker 8: And I just heard Natalie talk about how she should

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Speaker 8: have tooken something I got talked about those self checkouts.

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Speaker 8: You guys got all these self checked out. I'm gonna

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Speaker 8: get me a discount account of something.

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Speaker 2: Employee discount. That's pretty good.

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Speaker 7: I'm bagging my own bag.

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Speaker 2: Yeah, yeah, I gotta check my own self out. I

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Speaker 2: should get an employee discount. That is brilliant. I've never

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Speaker 2: heard that said that way.

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Speaker 3: I like it.

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Speaker 7: I mean, that's my biggest concern here.

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Speaker 8: Rather dad gave a tip. But whose side are you on?

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Speaker 8: The waitresses or your daughters. It doesn't sound like she

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Speaker 8: was eating with the rest.

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Speaker 3: Of the table exactly.

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Speaker 2: I kind of wonder how much this father in law

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Speaker 2: respects the son in law at all, because that's kind

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Speaker 2: of an emasculating move too, you know.

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Speaker 8: It's kind of like, oh, really take his money and

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Speaker 8: let him pay for dinner.

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Speaker 2: Yeah, but oh I don't like your tip. It's like, okay,

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Speaker 2: well here's the bill, then you handle it. Oh no, no,

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Speaker 2: you didn't offer to do that. You didn't offer to

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Speaker 2: do that. Thank you, Delisa. Have a good day you too.

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Speaker 2: She wants an employee discount.

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Speaker 3: I like the way she thinks.

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Speaker 2: Here for that discount, it is she'll been shelling the

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Speaker 2: entertainment of fort two minutes