1 00:00:03,480 --> 00:00:10,280 Speaker 1: Welcome to Before Breakfast, a production of iHeartRadio. Good Morning. 2 00:00:11,720 --> 00:00:17,880 Speaker 2: This is Laura. Welcome to the Before Breakfast podcast. Today's 3 00:00:17,880 --> 00:00:22,919 Speaker 2: tip is about how to respond to feedback about improving 4 00:00:22,920 --> 00:00:27,680 Speaker 2: your work. Start by saying thank you for bringing that 5 00:00:27,720 --> 00:00:32,520 Speaker 2: to my attention. Whether you intend to do anything about 6 00:00:32,560 --> 00:00:38,040 Speaker 2: the feedback or not, this phrase keeps things courteous and 7 00:00:38,120 --> 00:00:44,360 Speaker 2: makes the person giving the feedback feel heard. Whatever your field, 8 00:00:44,400 --> 00:00:47,199 Speaker 2: it is likely that you sometimes get feedback about what 9 00:00:47,240 --> 00:00:50,960 Speaker 2: you could do differently, perhaps from a boss or a client, 10 00:00:51,080 --> 00:00:54,400 Speaker 2: or from a trusted colleague, but it could also be 11 00:00:54,440 --> 00:00:57,800 Speaker 2: from a person you've never met who just wants to 12 00:00:57,840 --> 00:01:03,280 Speaker 2: share his or her opinion. Sometimes this feedback is phrased nicely, 13 00:01:04,520 --> 00:01:09,480 Speaker 2: and sometimes it's just blunt. You know how this goes. 14 00:01:10,440 --> 00:01:13,080 Speaker 2: I had a hard time hearing you during that presentation. 15 00:01:13,240 --> 00:01:15,800 Speaker 2: You really need to use a mic next time. Or 16 00:01:16,280 --> 00:01:18,800 Speaker 2: you use the phrase you know way too often. You 17 00:01:18,840 --> 00:01:21,640 Speaker 2: really should practice more to get rid of it. Or 18 00:01:22,240 --> 00:01:25,679 Speaker 2: this signage is so confusing, I'm surprised anyone can find 19 00:01:25,680 --> 00:01:30,600 Speaker 2: your office. Or my appointment was an hour ago and 20 00:01:30,640 --> 00:01:35,319 Speaker 2: I haven't even laid eyes on the doctor yet. Whatever 21 00:01:35,400 --> 00:01:37,920 Speaker 2: the nature of the feedback and whoever is offering it. 22 00:01:38,760 --> 00:01:41,840 Speaker 2: Thank you for bringing that to my attention can be 23 00:01:41,880 --> 00:01:45,679 Speaker 2: a great response. For one thing, if you receive the 24 00:01:45,680 --> 00:01:49,960 Speaker 2: feedback in person, simply saying thank you for bringing that 25 00:01:50,000 --> 00:01:54,040 Speaker 2: to my attention saves you from the awkward moment of 26 00:01:54,080 --> 00:01:58,240 Speaker 2: figuring out a good immediate response. You have a pocket 27 00:01:58,280 --> 00:02:02,720 Speaker 2: phrase ready to go. Oh thank you for bringing that 28 00:02:02,800 --> 00:02:07,880 Speaker 2: to my attention also strikes a collaborative tone, not a 29 00:02:07,960 --> 00:02:12,840 Speaker 2: defensive one. Getting defensive tends to raise the temperature on 30 00:02:12,880 --> 00:02:16,640 Speaker 2: a situation quickly, and especially if you are dealing with 31 00:02:16,680 --> 00:02:23,919 Speaker 2: an aggravated customer, turning down the temperature can be incredibly important. 32 00:02:23,960 --> 00:02:27,600 Speaker 2: This phrase communicates that you heard the person and that 33 00:02:27,680 --> 00:02:33,640 Speaker 2: you appreciate and are receptive to their suggestion. You position 34 00:02:33,720 --> 00:02:37,360 Speaker 2: the person offering the feedback as on your team. You 35 00:02:37,440 --> 00:02:42,200 Speaker 2: are both motivated to make your work better, and ideally 36 00:02:42,320 --> 00:02:45,800 Speaker 2: that is the case, you are both hoping that any 37 00:02:45,840 --> 00:02:50,800 Speaker 2: situation can be better. Sometimes people truly do offer helpful feedback, 38 00:02:51,440 --> 00:02:56,320 Speaker 2: even if they are blunt. Lots of offices could improve 39 00:02:56,360 --> 00:03:02,160 Speaker 2: their signage. Sometimes emergencies happen, but sometimes people are late 40 00:03:02,200 --> 00:03:06,640 Speaker 2: because of bad systems that could be improved. I probably 41 00:03:06,680 --> 00:03:12,440 Speaker 2: do say you know too much in my interviews. On 42 00:03:12,480 --> 00:03:15,520 Speaker 2: the other hand, sometimes feedback is really more about the 43 00:03:15,560 --> 00:03:20,560 Speaker 2: person who offers it venting, and sometimes even if the 44 00:03:20,560 --> 00:03:24,360 Speaker 2: suggestion is spot on, you might not have the power 45 00:03:24,400 --> 00:03:27,799 Speaker 2: to implement it. When that is the case, the added 46 00:03:27,840 --> 00:03:30,360 Speaker 2: benefit of the phrase thank you for bringing that to 47 00:03:30,440 --> 00:03:34,120 Speaker 2: my attention is that you are not promising to do anything. 48 00:03:35,400 --> 00:03:38,800 Speaker 2: You are thanking people for their concern, and then you 49 00:03:38,880 --> 00:03:43,880 Speaker 2: are free to do whatever makes the most sense. If 50 00:03:43,880 --> 00:03:46,320 Speaker 2: you try using the phrase thank you for bringing that 51 00:03:46,360 --> 00:03:49,560 Speaker 2: to my attention to respond to feedback, I hope you'll 52 00:03:49,640 --> 00:03:52,720 Speaker 2: let me know how it goes. I'd also love to 53 00:03:52,760 --> 00:03:56,360 Speaker 2: hear any other pocket phrases you find useful. I am 54 00:03:56,400 --> 00:04:00,880 Speaker 2: always looking for more ideas. You can reach me at 55 00:04:00,960 --> 00:04:07,360 Speaker 2: Laura at Laura vandercam dot com. In the meantime, this 56 00:04:07,520 --> 00:04:11,800 Speaker 2: is Laura. Thanks for listening and here's to making the 57 00:04:11,880 --> 00:04:13,600 Speaker 2: most of our time. 58 00:04:19,680 --> 00:04:22,440 Speaker 1: Hey, everybody, I'd love to hear from you. You can 59 00:04:22,480 --> 00:04:25,960 Speaker 1: send me your tips, your questions, or anything else. Just 60 00:04:25,960 --> 00:04:29,880 Speaker 1: connect with me on Twitter, Facebook, and Instagram at Before 61 00:04:30,000 --> 00:04:35,839 Speaker 1: Breakfast Pod that's b E the number four then Breakfast Pod. 62 00:04:36,720 --> 00:04:39,600 Speaker 1: You can also shoot me an email at Before Breakfast 63 00:04:39,680 --> 00:04:43,559 Speaker 1: Podcast at iHeartMedia dot Com that before Breakfast is spelled 64 00:04:43,600 --> 00:04:46,040 Speaker 1: out with all the letters, thanks so much, should I 65 00:04:46,080 --> 00:04:54,159 Speaker 1: look forward to staying in touch. Before Breakfast is a 66 00:04:54,160 --> 00:04:58,919 Speaker 1: production of iHeartRadio. For more podcasts from iHeartRadio, visit the 67 00:04:58,960 --> 00:05:02,760 Speaker 1: iHeartRadio app, Apple Podcasts, or wherever you listen to your 68 00:05:02,760 --> 00:05:03,480 Speaker 1: favorite shows.