1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred do ui away now offering free remote 2 00:00:02,920 --> 00:00:06,320 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:09,000 Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,400 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douy 5 00:00:12,480 --> 00:00:16,000 Speaker 1: away dot com or call eight hundred do you y Away. 6 00:00:16,280 --> 00:00:19,119 Speaker 2: Today we call a guy who ordered a door bell online. 7 00:00:19,280 --> 00:00:23,400 Speaker 2: He spent an entire Saturday afternoon installing it, follow the 8 00:00:23,400 --> 00:00:27,319 Speaker 2: directions to the T. Yeah, and guess what, it doesn't work. 9 00:00:28,280 --> 00:00:29,560 Speaker 1: I'm sure it's not his font. 10 00:00:29,840 --> 00:00:33,080 Speaker 2: So he sent a message to customer service, and thankfully 11 00:00:33,400 --> 00:00:36,760 Speaker 2: his neighbor told us that he did that. That way 12 00:00:36,800 --> 00:00:39,760 Speaker 2: we can call him and offer some helpful but snarky 13 00:00:39,840 --> 00:00:48,800 Speaker 2: advice in your phone. Tap right now another Hello, Hi, Nick, 14 00:00:50,400 --> 00:00:54,080 Speaker 2: this is Nick. Hey, I'm calling from Hardware Customer care Center. 15 00:00:55,160 --> 00:00:56,080 Speaker 3: Yes, thank you. 16 00:00:56,480 --> 00:00:59,680 Speaker 2: We got your message about an issue that you're having 17 00:00:59,680 --> 00:01:00,520 Speaker 2: with your doorbell. 18 00:01:01,320 --> 00:01:02,000 Speaker 3: Yeah. 19 00:01:02,080 --> 00:01:05,640 Speaker 4: I ordered it online and I followed the directions to 20 00:01:05,720 --> 00:01:08,200 Speaker 4: a T and it's just it doesn't work. You pressed 21 00:01:08,200 --> 00:01:11,640 Speaker 4: the button and nothing happened. I went online and filled 22 00:01:11,640 --> 00:01:13,800 Speaker 4: out the form. I tried to get help from like 23 00:01:13,880 --> 00:01:15,920 Speaker 4: the chatbot, but that couldn't help me at all. 24 00:01:16,080 --> 00:01:19,440 Speaker 2: Okay, Okay, yeah, I get it. Everybody has problems, So 25 00:01:19,760 --> 00:01:21,240 Speaker 2: what now this is my problem? 26 00:01:21,560 --> 00:01:24,000 Speaker 3: Excuse me? Like not everybody has problems. 27 00:01:24,040 --> 00:01:26,760 Speaker 4: I don't expect when I buy something and I follow 28 00:01:26,840 --> 00:01:28,840 Speaker 4: the directions and do it the way it's supposed to be, 29 00:01:28,880 --> 00:01:30,360 Speaker 4: that I'm going to have a problem with it. 30 00:01:30,480 --> 00:01:32,840 Speaker 2: So I get it. You're just like the forty fifth 31 00:01:32,840 --> 00:01:34,840 Speaker 2: person I've had to help with a door bell today. 32 00:01:35,440 --> 00:01:36,760 Speaker 3: I'm sorry, that's your job. 33 00:01:36,880 --> 00:01:38,880 Speaker 2: Oh yeah, great, No, tell me my job now. 34 00:01:38,959 --> 00:01:41,920 Speaker 4: Hang on, listen to me for a second. I appreciate 35 00:01:42,000 --> 00:01:45,240 Speaker 4: you calling. I want to work through this together. I 36 00:01:45,319 --> 00:01:48,800 Speaker 4: don't in any way want this to be contentious. Can 37 00:01:48,840 --> 00:01:51,080 Speaker 4: you approach it from a service standpoint? 38 00:01:51,440 --> 00:01:54,440 Speaker 2: Looking at the model that you purchased? It is currently 39 00:01:54,520 --> 00:01:55,520 Speaker 2: sold out? 40 00:01:55,760 --> 00:01:57,760 Speaker 4: Okay, so let's figure out to fix the. 41 00:01:57,680 --> 00:02:00,840 Speaker 2: Model that I may have purchased the final three just 42 00:02:00,880 --> 00:02:02,600 Speaker 2: so that people would stop calling about it. 43 00:02:04,440 --> 00:02:06,200 Speaker 3: I'm sorry, what what did you. 44 00:02:06,080 --> 00:02:08,240 Speaker 2: Just say, don't worry about I'm just saying we don't 45 00:02:08,240 --> 00:02:09,280 Speaker 2: have that model anymore. 46 00:02:09,560 --> 00:02:11,720 Speaker 4: No, you just said, you guys are having a problem 47 00:02:11,800 --> 00:02:15,280 Speaker 4: with this particular model. So you guys bought out the 48 00:02:15,400 --> 00:02:16,080 Speaker 4: last three? 49 00:02:16,760 --> 00:02:18,840 Speaker 3: No, one full well shipping it to me. There's a 50 00:02:18,880 --> 00:02:19,840 Speaker 3: problem with the model. 51 00:02:20,160 --> 00:02:21,800 Speaker 2: You probably just installed it wrong. 52 00:02:22,160 --> 00:02:23,560 Speaker 3: It's not because I installed it wrong. 53 00:02:23,600 --> 00:02:25,960 Speaker 4: You already told me that these doorbells don't work, that 54 00:02:25,960 --> 00:02:29,520 Speaker 4: they're defective, and then you guys purchased out the last 55 00:02:29,520 --> 00:02:31,480 Speaker 4: of the stocks so you didn't run into it again. 56 00:02:31,919 --> 00:02:36,560 Speaker 2: I never said that you did too. You said those words, okay, 57 00:02:36,560 --> 00:02:38,560 Speaker 2: well you weren't supposed to hear that. 58 00:02:38,960 --> 00:02:41,240 Speaker 3: You sent them out loud. What is wrong? 59 00:02:41,680 --> 00:02:43,120 Speaker 4: How do you think I'm not going to hear you 60 00:02:43,160 --> 00:02:45,679 Speaker 4: when you're talking into the phone and you said those 61 00:02:45,720 --> 00:02:47,200 Speaker 4: words out loud to me. 62 00:02:47,520 --> 00:02:49,560 Speaker 2: And all the time that you've spent complaining to me, 63 00:02:49,720 --> 00:02:54,400 Speaker 2: I installed ten of those doorbells with no issue. Listen 64 00:02:54,480 --> 00:02:54,880 Speaker 2: to that work. 65 00:02:55,240 --> 00:02:57,280 Speaker 4: Wait, wait, you're getting a little bit too big for 66 00:02:57,360 --> 00:02:59,440 Speaker 4: your bridges. I don't know who you are exactly, what 67 00:02:59,480 --> 00:03:01,000 Speaker 4: part of the you're calling me from? 68 00:03:01,120 --> 00:03:03,080 Speaker 2: Who calls it britches? What part of the country are 69 00:03:03,120 --> 00:03:03,600 Speaker 2: you calling you? 70 00:03:04,040 --> 00:03:05,760 Speaker 3: You're getting too big for your britches, And I'm not 71 00:03:05,880 --> 00:03:06,240 Speaker 3: going there. 72 00:03:06,919 --> 00:03:07,960 Speaker 4: I'm not going to tolerate that. 73 00:03:08,120 --> 00:03:10,640 Speaker 2: Like if you want see it. Look, okay, I just 74 00:03:10,760 --> 00:03:14,400 Speaker 2: installed another doorbell, not that all, did you hear it. 75 00:03:14,680 --> 00:03:17,200 Speaker 2: You hear it going off, and it sounds perfect right, it's. 76 00:03:17,040 --> 00:03:19,560 Speaker 4: A sound effect you're playing off your phone. Man, you 77 00:03:19,600 --> 00:03:22,000 Speaker 4: didn't install in the doorbell. I bought a doorbell some 78 00:03:22,160 --> 00:03:24,320 Speaker 4: use it doesn't work, and all I did. 79 00:03:24,200 --> 00:03:26,519 Speaker 2: Was ask for I'm at the hardware store right now. 80 00:03:26,680 --> 00:03:28,360 Speaker 4: You are not at the hardware store. You're in a 81 00:03:28,360 --> 00:03:30,880 Speaker 4: customer service center with all the other losers that can't 82 00:03:30,880 --> 00:03:33,600 Speaker 4: get a job doing anything else other than answer and 83 00:03:33,639 --> 00:03:35,600 Speaker 4: phone because it's the easiest job in the world. 84 00:03:35,680 --> 00:03:36,800 Speaker 3: All you have to do is land. 85 00:03:36,840 --> 00:03:39,040 Speaker 2: There's my fourth doorbell that I've installed. 86 00:03:39,040 --> 00:03:41,920 Speaker 4: All you have to do is listen and be compassionate. 87 00:03:42,000 --> 00:03:44,360 Speaker 2: I think I have the perfect doorbell for you. Let 88 00:03:44,400 --> 00:03:48,880 Speaker 2: me just press the button. It seems to fit your personality. 89 00:03:49,080 --> 00:03:49,800 Speaker 3: I will give you. 90 00:03:49,880 --> 00:03:52,000 Speaker 4: I will give you my addresser, You give me your address, 91 00:03:52,000 --> 00:03:53,160 Speaker 4: and I will meet you somewhere. 92 00:03:53,200 --> 00:03:55,480 Speaker 2: Did you hear the doorbell sound that I just played 93 00:03:55,520 --> 00:03:56,880 Speaker 2: for you? You let me press it again? 94 00:03:58,640 --> 00:03:59,920 Speaker 3: Are you shushing me? 95 00:04:00,240 --> 00:04:00,320 Speaker 1: No? 96 00:04:00,440 --> 00:04:02,920 Speaker 4: That's the doorbell sent on it that It doesn't sound 97 00:04:03,000 --> 00:04:03,920 Speaker 4: like a doorbell at all. 98 00:04:04,440 --> 00:04:07,560 Speaker 2: See that's a nuts that's a combo doorbell. 99 00:04:08,000 --> 00:04:09,600 Speaker 3: What kind of idiot are you. 100 00:04:09,600 --> 00:04:11,680 Speaker 2: That one's for people who are talking about in. 101 00:04:11,640 --> 00:04:14,280 Speaker 4: All seriousness, did you walk into work today and decide 102 00:04:14,280 --> 00:04:16,320 Speaker 4: that you wanted to get fired because I'm not going 103 00:04:16,400 --> 00:04:18,880 Speaker 4: to put up with this from you at all. 104 00:04:22,200 --> 00:04:24,440 Speaker 2: That was funny. That was really good. Actually, you're kind 105 00:04:24,440 --> 00:04:25,000 Speaker 2: of a comedian. 106 00:04:25,279 --> 00:04:26,600 Speaker 3: How about I re erase your face? 107 00:04:26,600 --> 00:04:30,560 Speaker 4: How funny is that? 108 00:04:30,560 --> 00:04:33,120 Speaker 2: That was hilarious. He's here all night. Ladies and gentlemen. 109 00:04:33,160 --> 00:04:35,279 Speaker 2: Make sure to tip your waitress and try the veal 110 00:04:35,560 --> 00:04:36,599 Speaker 2: and also buy a doorbell. 111 00:04:36,720 --> 00:04:37,480 Speaker 3: I know what you're doing. 112 00:04:37,560 --> 00:04:39,640 Speaker 4: I don't know how you're doing it, but it's not funny. 113 00:04:39,640 --> 00:04:40,640 Speaker 4: It's really stupid. 114 00:04:42,800 --> 00:04:43,080 Speaker 3: Dude. 115 00:04:43,120 --> 00:04:46,240 Speaker 4: You are by far the worst customer service represented I 116 00:04:46,240 --> 00:04:47,279 Speaker 4: have ever talked to you before. 117 00:04:47,360 --> 00:04:49,080 Speaker 2: I think it's time for me to go. 118 00:04:51,080 --> 00:04:52,640 Speaker 3: Where is the he's gonna go? 119 00:04:52,920 --> 00:04:54,960 Speaker 2: Before I hang up on your and never talk to 120 00:04:55,040 --> 00:04:56,640 Speaker 2: you again. I do need to let you know that 121 00:04:56,680 --> 00:04:58,920 Speaker 2: your neighbor Brian says what's up and that you've been 122 00:04:58,920 --> 00:05:03,880 Speaker 2: pranked on the radio remakes. 123 00:05:04,720 --> 00:05:06,560 Speaker 4: Dude, you're not making any sense and the sounds you're 124 00:05:06,560 --> 00:05:07,080 Speaker 4: playing all. 125 00:05:09,560 --> 00:05:12,599 Speaker 2: Because my name is actually jeff from brook and Jeffrey 126 00:05:12,600 --> 00:05:15,400 Speaker 2: in the morning. This is a phone tap, dude, No way, 127 00:05:16,680 --> 00:05:18,800 Speaker 2: your neighbor Brian helped me because he said that you 128 00:05:18,800 --> 00:05:20,840 Speaker 2: tube been pulling pranks on each other for the last 129 00:05:20,880 --> 00:05:24,279 Speaker 2: fifteen years as next door neighbors, so now he's getting 130 00:05:24,320 --> 00:05:24,719 Speaker 2: back at you. 131 00:05:25,040 --> 00:05:27,640 Speaker 3: Tell you you were good at being an ass. I'll 132 00:05:27,680 --> 00:05:28,120 Speaker 3: give you that. 133 00:05:29,320 --> 00:05:34,960 Speaker 2: Yeah, okay, you know what I've heard enough the week. 134 00:05:35,200 --> 00:05:38,240 Speaker 4: Every morning was phone tap weekday mornings on the twenties, 135 00:05:38,720 --> 00:05:40,280 Speaker 4: Brook and Jeffrey in the morning,