1 00:00:04,440 --> 00:00:07,600 Speaker 1: Getting your texts when you switch from iPhone to Android. 2 00:00:07,680 --> 00:00:10,680 Speaker 2: What's going on? I'm Rich Dmiro, this is Rich on tech. 3 00:00:11,200 --> 00:00:11,399 Speaker 2: You know. 4 00:00:11,480 --> 00:00:13,520 Speaker 1: I get a lot of emails from you guys. Thanks 5 00:00:13,520 --> 00:00:15,520 Speaker 1: for trusting me to answer them, which I do as 6 00:00:15,600 --> 00:00:17,520 Speaker 1: much as possible. It might take me a little bit 7 00:00:17,520 --> 00:00:20,600 Speaker 1: to write you back sometimes really all depends on my schedule, 8 00:00:20,600 --> 00:00:22,720 Speaker 1: but I do try to respond. So I figured it 9 00:00:22,720 --> 00:00:25,400 Speaker 1: in today's podcast. Let's open up the mailbag and answer 10 00:00:25,440 --> 00:00:27,840 Speaker 1: a question. This is a common one, so I think 11 00:00:27,840 --> 00:00:29,920 Speaker 1: it's a good thing to know about, Faby wrote in 12 00:00:30,280 --> 00:00:33,080 Speaker 1: thanks for keeping us informed with all the tech around us. 13 00:00:33,159 --> 00:00:36,120 Speaker 1: I recently switched from an iPhone six plus to a 14 00:00:36,200 --> 00:00:37,720 Speaker 1: Samsung nine plus. 15 00:00:38,120 --> 00:00:39,320 Speaker 2: But the problem is that. 16 00:00:39,280 --> 00:00:42,760 Speaker 1: My iPhone receives messages from friends that have iPhones, but 17 00:00:42,840 --> 00:00:46,360 Speaker 1: the messages don't go through the s nine plus. My 18 00:00:46,479 --> 00:00:49,520 Speaker 1: kid only uses the iPhone through Wi Fi in the house. 19 00:00:49,880 --> 00:00:52,199 Speaker 1: What can I do to fix the problem. This is 20 00:00:52,240 --> 00:00:55,040 Speaker 1: a great question, Faby, and it happens to a lot 21 00:00:55,080 --> 00:00:56,960 Speaker 1: of people. It used to be a lot worse, but 22 00:00:57,040 --> 00:00:59,000 Speaker 1: now it's getting a little bit better since Apple has 23 00:00:59,080 --> 00:01:02,000 Speaker 1: changed some things. But what's happening basically is that I 24 00:01:02,120 --> 00:01:04,320 Speaker 1: message is still handling your text. 25 00:01:04,120 --> 00:01:06,600 Speaker 2: Messages even though you switch to a new phone. 26 00:01:06,880 --> 00:01:09,480 Speaker 1: It's a very common issue when you switch from iPhone 27 00:01:09,480 --> 00:01:10,120 Speaker 1: to Android. 28 00:01:10,240 --> 00:01:10,960 Speaker 2: Let me explain. 29 00:01:11,280 --> 00:01:13,080 Speaker 1: So, when you set up an iPhone, there's a message 30 00:01:13,120 --> 00:01:15,920 Speaker 1: that asks if you want to activate I Message. This 31 00:01:16,000 --> 00:01:20,200 Speaker 1: is Apple's proprietary text messaging program. It looks like a text, 32 00:01:20,240 --> 00:01:23,039 Speaker 1: but it's really being sent through Apple servers, and you 33 00:01:23,080 --> 00:01:25,440 Speaker 1: get some benefits because of that when you do this. 34 00:01:25,480 --> 00:01:28,520 Speaker 1: When you turn on this feature, Apple basically turns your 35 00:01:28,560 --> 00:01:31,560 Speaker 1: phone number into an I Message ID, kind of like 36 00:01:31,600 --> 00:01:34,279 Speaker 1: think about it a username on any other service, except 37 00:01:34,280 --> 00:01:37,200 Speaker 1: in this case, it's literally using your phone number. Then, 38 00:01:37,240 --> 00:01:39,680 Speaker 1: when you go to text someone, if Apple notices that 39 00:01:39,680 --> 00:01:42,720 Speaker 1: that person is also using I Message, it will route 40 00:01:42,720 --> 00:01:45,480 Speaker 1: your text message through their own messaging system and not 41 00:01:45,600 --> 00:01:48,680 Speaker 1: the carriers. So it's actually Apple delivering your message. And 42 00:01:48,720 --> 00:01:50,960 Speaker 1: all this is happening in a pretty invisible way to you, 43 00:01:51,000 --> 00:01:53,560 Speaker 1: the end user. Your only indication that this is all 44 00:01:53,600 --> 00:01:56,160 Speaker 1: going on is that I messages are shown in blue, 45 00:01:56,640 --> 00:02:00,280 Speaker 1: and regular old fashioned SMS or text messages are shown 46 00:02:00,360 --> 00:02:03,160 Speaker 1: in green. Perhaps that's a nod to Android's green color. 47 00:02:03,200 --> 00:02:03,600 Speaker 2: I don't know. 48 00:02:03,840 --> 00:02:06,080 Speaker 1: I messages look and act like text messages, but they 49 00:02:06,120 --> 00:02:08,239 Speaker 1: also have kind of some superpowers, like you can send 50 00:02:08,280 --> 00:02:10,320 Speaker 1: full resolution photos, big videos. 51 00:02:10,520 --> 00:02:12,520 Speaker 2: You can see when someone's looked at your message or 52 00:02:12,560 --> 00:02:14,880 Speaker 2: when they're typing a reply. People love this. 53 00:02:15,000 --> 00:02:17,160 Speaker 1: It's one of the top features on the iPhone. It's 54 00:02:17,160 --> 00:02:19,720 Speaker 1: something that Apple created and it's pretty brilliant and it 55 00:02:19,760 --> 00:02:23,840 Speaker 1: works pretty well until you switch to an Android. Apple 56 00:02:23,919 --> 00:02:27,120 Speaker 1: doesn't necessarily know that your phone number has left their 57 00:02:27,200 --> 00:02:29,480 Speaker 1: system now. Since your number is still linked to an 58 00:02:29,480 --> 00:02:33,120 Speaker 1: I Message account, iPhones and other devices basically are still 59 00:02:33,120 --> 00:02:35,840 Speaker 1: trying to route your text through I Message. This means 60 00:02:35,840 --> 00:02:38,000 Speaker 1: that you might still see your I messages on another 61 00:02:38,040 --> 00:02:41,720 Speaker 1: Apple device, like a maccomputer or an iPad, even though 62 00:02:41,760 --> 00:02:44,360 Speaker 1: your phone isn't getting them your new phone that is 63 00:02:44,440 --> 00:02:47,000 Speaker 1: the S nine. What you need to do is deactivate 64 00:02:47,160 --> 00:02:49,800 Speaker 1: or de register your phone number from I Message. 65 00:02:50,320 --> 00:02:52,040 Speaker 2: You can do this in two different ways. 66 00:02:52,360 --> 00:02:54,360 Speaker 1: You can go into your iPhone before you swap it 67 00:02:54,360 --> 00:02:57,160 Speaker 1: out for an Android, then go into messages and turn 68 00:02:57,200 --> 00:02:59,840 Speaker 1: off the toggle for I Message. This will tell Apple 69 00:02:59,840 --> 00:03:01,680 Speaker 1: that you don't want to get your messages through I 70 00:03:01,760 --> 00:03:03,840 Speaker 1: Message anymore. You also need to do the same for 71 00:03:03,919 --> 00:03:07,000 Speaker 1: FaceTime if you've already wiped your phone or you don't 72 00:03:07,000 --> 00:03:08,760 Speaker 1: have it, or you've gotten rid of it. You can 73 00:03:08,800 --> 00:03:11,280 Speaker 1: then use a special website that Apple's set up to 74 00:03:11,280 --> 00:03:12,880 Speaker 1: help you do this if you don't have your phone. 75 00:03:13,240 --> 00:03:15,960 Speaker 1: It's called deregister I Message, and you can find a 76 00:03:15,960 --> 00:03:18,120 Speaker 1: link to it in the show notes. Or you can 77 00:03:18,160 --> 00:03:22,160 Speaker 1: go to self solve dot Apple dot com slash deregister 78 00:03:22,560 --> 00:03:25,480 Speaker 1: dash I message. I know that's a handful, but once 79 00:03:25,520 --> 00:03:27,440 Speaker 1: you go to this website, you pop in your phone number. 80 00:03:27,480 --> 00:03:29,520 Speaker 1: Apple will send you a text to confirm that you 81 00:03:29,560 --> 00:03:30,480 Speaker 1: still own the number. 82 00:03:30,520 --> 00:03:32,000 Speaker 2: They don't want you doing this for your friends. 83 00:03:32,360 --> 00:03:35,720 Speaker 1: Then I message will be deactivated. Now, keep in mind 84 00:03:35,800 --> 00:03:38,000 Speaker 1: it can take up to twenty four hours for all 85 00:03:38,040 --> 00:03:40,400 Speaker 1: of this to actually kick in. That means for your 86 00:03:40,400 --> 00:03:43,800 Speaker 1: phone number deactivation to sort of propagate through Apple systems. 87 00:03:44,160 --> 00:03:46,560 Speaker 1: In that time, friends might still not be able to 88 00:03:46,600 --> 00:03:48,880 Speaker 1: send you text messages. Now, this used to be a 89 00:03:48,920 --> 00:03:51,040 Speaker 1: lot worse, this kind of problem, but it's gotten a 90 00:03:51,080 --> 00:03:52,160 Speaker 1: lot better in recent years. 91 00:03:52,200 --> 00:03:54,160 Speaker 2: I think Apple's kind of gotten hip to this. 92 00:03:54,600 --> 00:03:57,160 Speaker 1: If things aren't working after a long time and your 93 00:03:57,160 --> 00:04:00,440 Speaker 1: friends still can't get their messages through to you texting 94 00:04:00,480 --> 00:04:02,920 Speaker 1: from iPhones, that is, you can tell them to delete 95 00:04:02,960 --> 00:04:07,040 Speaker 1: your entire previous message conversation and start over from scratch. 96 00:04:07,160 --> 00:04:10,320 Speaker 1: Usually deleting that then making a new text message with 97 00:04:10,360 --> 00:04:13,080 Speaker 1: your phone number to the Android phone will definitely work. 98 00:04:13,240 --> 00:04:14,080 Speaker 2: They're gonna lose. 99 00:04:13,880 --> 00:04:16,719 Speaker 1: Your entire message history together, but that usually fixes the 100 00:04:16,760 --> 00:04:19,320 Speaker 1: problem as a last resort. So there's the long short 101 00:04:19,360 --> 00:04:21,760 Speaker 1: answer to your question. Fabi, Thanks so much for writing in, 102 00:04:21,839 --> 00:04:23,680 Speaker 1: and I think it helped a lot of people because 103 00:04:23,920 --> 00:04:26,360 Speaker 1: this happens a lot. I get this question very often. 104 00:04:26,680 --> 00:04:28,200 Speaker 1: If you have a question for me, just go to 105 00:04:28,240 --> 00:04:32,440 Speaker 1: my website to ask Rich on tech dot, TV, slash contact, 106 00:04:32,480 --> 00:04:35,360 Speaker 1: and as always I will do my best to respond. 107 00:04:35,600 --> 00:04:37,720 Speaker 1: Thanks so much for listening. I'm Rich Damiro I'll talk 108 00:04:37,760 --> 00:04:38,560 Speaker 1: to you real soon.