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Speaker 1: He's another Jube. Hello. Hello, this is Casey right back.

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Speaker 1: I'm calling from Airlines. I'm looking for Jane or Philip. Oh,

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Speaker 1: this is Jane. Hello, Jane, how are you? We received

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Speaker 1: an email regarding an issue you were having with a

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Speaker 1: recent flight. Yes, we did. We had a kind of

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Speaker 1: a nightmarish issue actually trying to get back from our

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Speaker 1: vacations in Mexico. Um. And I mean, I'm sure you

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Speaker 1: read the email. We were bumped, you know, I skimmed it,

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Speaker 1: But go ahead and tell me what happened. Well, basically,

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Speaker 1: we were bumped off the flight for like no reason

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Speaker 1: that I could concern other than that they had just

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Speaker 1: simply oversold it. And I'm not sure how they go

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Speaker 1: about the processes of deciding who the bump de bumped us.

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Speaker 1: And the gay agent when I tried to talk to

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Speaker 1: her about it, was incredibly weird. Interest it, Crez, I think,

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Speaker 1: I get what's your issue is? Um? What would you

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Speaker 1: like us to do about that? Just curious? Um? I

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Speaker 1: mean I was thinking Miles or you. Yeah, if you would,

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Speaker 1: I'll offer you some advice instead. If you had purchased

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Speaker 1: a first class ticket with us from time to time,

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Speaker 1: maybe this type of stuff wouldn't happen, you know, is

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Speaker 1: that dope? No. I actually looked back at your travel

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Speaker 1: history with us, and all of the tickets that you've

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Speaker 1: purchased have been for coach. So what I don't understand, Well,

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Speaker 1: if you fly coach all the time, you should be

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Speaker 1: prepared to be treated like coach all the time. What

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Speaker 1: is that supposed to mean, sir? Well, there's a little secret.

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Speaker 1: There's a little secret that I'll let you in on,

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Speaker 1: but people who fly coach are sort of disposable to

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Speaker 1: us as an airline. So if you get bumped off

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Speaker 1: your flight because you only buy coach tickets, you get

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Speaker 1: bumped off your flight. Sorry, oh my god? Are you

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Speaker 1: somecerely saying that's to me like in a serious way. Well,

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Speaker 1: we've gotten tired of trying to sugarcoat it, so it

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Speaker 1: shouldn't really be a shock to you. I mean, people

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Speaker 1: who buy only coach tickets are what we call low renters,

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Speaker 1: low renters. Is that what you said? Low renters? Low rent? Yes,

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Speaker 1: you're a low rent client. I cannot actually believe what

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Speaker 1: I'm hearing right now. I'm trying to process what you're saying,

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Speaker 1: but I really can't believe what I'm hearing, because it

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Speaker 1: sounds like you're getting upset when you should have known

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Speaker 1: what you were getting into. Oh my god, you have

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Speaker 1: you ever had the expression the customer is always right?

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Speaker 1: First class customers, first class customers, Yes, they are always right.

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Speaker 1: But people who buy coach all the time, they have

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Speaker 1: a tendency to be wrong quite a bit. Okay, okay, um, okay,

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Speaker 1: I think I see I think I think I see

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Speaker 1: why people are constantly complaining about your Crumby airline in

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Speaker 1: the service that you provide. Well, first the first class

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Speaker 1: don't complain, but the low renters, such as yourself are

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Speaker 1: basically a group of cheapos and whiners. Oh my god,

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Speaker 1: Oh my god, this is I feel like I am

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Speaker 1: hallucinating right now. Well, you might be hallucinating if you

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Speaker 1: expect to get the same treatment as somebody who buys

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Speaker 1: first class from us. You're not. Let me tell you.

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Speaker 1: People are people, Okay, we're all the same. Just because

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Speaker 1: they pay a little bit more for a wider seat

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Speaker 1: or a cocktail or a lobster or something like that

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Speaker 1: does not mean that they deserve more respect than the

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Speaker 1: rest of us. It sounds, it sounds to be like

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Speaker 1: you may have seen one too many Disney movies. Unfortunately,

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Speaker 1: people are not all the same. There are the halves

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Speaker 1: and have nots. Does your boss know that you talk

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Speaker 1: to people like this, that you call them up and

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Speaker 1: say that you cannot get away again? There's that there's

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Speaker 1: that people word again, and that's reserved for our first

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Speaker 1: class customers. Okay, I need you to put me on

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Speaker 1: the phone with someone who can who can make this

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Speaker 1: right for me. I don't want to you know. Yeah,

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Speaker 1: actually that does work for me. I need to go

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Speaker 1: because I just got a message from of my coworkers

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Speaker 1: that I have a first class passenger who wants to

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Speaker 1: confirm his travel. So if you want to email, I

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Speaker 1: am not getting off the phone until you put me

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Speaker 1: on with a supervisor. Well I'd love to do that,

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Speaker 1: but unfortunately this isn't a real phone call, so there

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Speaker 1: are no supervisors available. Sorry about that. Yeah, this is

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Speaker 1: a fake phone call, so there's no supervisor around, no planes, nothing.

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Speaker 1: What are you talking about? Fake? I'm not calling from

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Speaker 1: the airline. This is actually Jewel from brook and Jewel

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Speaker 1: in the morning doing a phone tap on you. Seriously,

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Speaker 1: this is not this is fake, this whole thing, Yes,

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Speaker 1: it's a joke here. Aunt Jan has set you up.

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Speaker 1: She said that she's retired and board and wanted me

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Speaker 1: to mess with you somehow. Are you? Are you? Oh

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Speaker 1: my god, I'm going to murder her instead that Did

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Speaker 1: you actually think that's somebody from the airline would talk

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Speaker 1: to you like that? I don't know. With all you hear,

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Speaker 1: all these stories about the airlines of what they do

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Speaker 1: and craziness, I mean, maybe it's true. I figured that

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Speaker 1: could happen, wouldn't happen to you if you'd purchase the

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Speaker 1: first class ticket from time to time. Okay, thank you

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Speaker 1: very much for that advice. The week of every morning

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Speaker 1: with US weekday mornings on the twenty five