WEBVTT - Airline Time is Made Up

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<v Speaker 1>It's another jubile phone frame Mornings on the twenties. Hello. Hi,

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<v Speaker 1>my name is Xander. I'm calling from Airlines in regard

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<v Speaker 1>to a complaint email that we received. I was looking

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<v Speaker 1>for Pete. Yeah, this is hello Pete.

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<v Speaker 2>How are you fine?

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<v Speaker 1>Okay? So we did receive your complaint email, and I'm

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<v Speaker 1>just giving you a call back about that. Would you

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<v Speaker 1>like to describe to me your issue?

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<v Speaker 2>Please?

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<v Speaker 3>Yeah, we were supposed to have a connection in Denver,

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<v Speaker 3>and then that got delayed one time for three hours okay,

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<v Speaker 3>and then we kept waiting, and then the second one

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<v Speaker 3>got delayed for two additional hours.

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<v Speaker 2>The whole time they told us don't leave, don't leave,

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<v Speaker 2>the plane's gonna come, don't leave, blah blah blah.

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<v Speaker 3>Well, eleven pm rolls around. They finally tell us we

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<v Speaker 3>don't have a pol plane blah blah blah blah. So

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<v Speaker 3>we had to wait a higher next day that that

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<v Speaker 3>flight going out with's till four pm.

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<v Speaker 1>Okay, So you're upset because.

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<v Speaker 3>I'm upset because the flight was delayed and I missed

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<v Speaker 3>a day.

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<v Speaker 1>Okay. Uh, So we hear Airlines. We do take our customers'

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<v Speaker 1>concerns very seriously and I want to let you know

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<v Speaker 1>that your issue is important to us. Also, I don't

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<v Speaker 1>know if your flight was delayed.

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<v Speaker 2>Okay, what are you not understanding?

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<v Speaker 1>Man?

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<v Speaker 2>Can you look it up in your system?

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<v Speaker 1>Yes, I've got it right here in front of me.

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<v Speaker 1>But I don't delayed. How can you really say that

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<v Speaker 1>a flight is delayed? Is kind of my thinking on that.

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<v Speaker 2>What what? What?

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<v Speaker 1>Well? Because time is sort of a constructive man sort

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<v Speaker 1>of made up things. Is anything really delayed?

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<v Speaker 2>So?

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<v Speaker 1>Really, your flight was at the time it happened, so

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<v Speaker 1>I think it was on time.

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<v Speaker 2>Well, you said the fight at ten o'clock. You guys

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<v Speaker 2>are operating on time too.

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<v Speaker 1>Okay, Pete, I'm sensing that you're angry.

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<v Speaker 2>Yeah you are.

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<v Speaker 1>So I'd like to invite you to breathe with me

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<v Speaker 1>for a few minutes and just sort of calm ourselves down.

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<v Speaker 2>And no, I'm I need you to address problem.

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<v Speaker 1>I guess that would be up to you.

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<v Speaker 2>What is wrong with you? Everything? You breathe this all time?

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<v Speaker 2>Is it real? Just fix my problem? That's your job.

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<v Speaker 1>And is your problem understanding that time is sort of

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<v Speaker 1>a made up thing and that we all just should

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<v Speaker 1>operate when things happen?

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<v Speaker 2>Man, you have you have you?

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<v Speaker 3>Actually you have the problem because you don't understand how

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<v Speaker 3>to fix somebody's problem.

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<v Speaker 2>You don't understand how to list them. I'm an upset customer.

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<v Speaker 2>My slight was delayed.

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<v Speaker 1>Fix it?

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<v Speaker 2>How are you going to fix it? Okay?

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<v Speaker 1>Well, I am prepared to offer you something for your trouble,

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<v Speaker 1>and I'm very sorry about that. I'm also very sorry

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<v Speaker 1>that you seem frustrated with me and the company's stance

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<v Speaker 1>on time sort of being made up. Anyway, I am

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<v Speaker 1>prepared to offer you something quite big, so I think

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<v Speaker 1>it'll be very happy.

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<v Speaker 2>Okay, Okay, thank you.

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<v Speaker 1>On your next flight with hair Lines, which will be

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<v Speaker 1>at the time it's going to be at you will

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<v Speaker 1>receive a coupon for a free beverage of your choice.

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<v Speaker 2>Shut a free beverage. We missed our flight. We just

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<v Speaker 2>sleep in the airport and nobody helped me. There's a

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<v Speaker 2>line all the way off the desk. And now I

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<v Speaker 2>told you you're talking to me about time. You're not

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<v Speaker 2>fixing my problem at all. I'm not going to take

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<v Speaker 2>a beverage coupon. I want a full refund, I want

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<v Speaker 2>an extra flight, I want miles. I'm gonna tell every

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<v Speaker 2>single person.

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<v Speaker 3>I know that Airlines is foolish and nobody should ever

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<v Speaker 3>book with them.

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<v Speaker 2>I can't believe them.

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<v Speaker 1>Well, well I can't either, because this is actually Dubil

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<v Speaker 1>from the Jebel Show doing a phone brank on you

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<v Speaker 1>and your wife. Liz set you up. It's a joke.

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<v Speaker 1>She said that your flight the other day was super

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<v Speaker 1>delayed and you were still really upset about it.

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<v Speaker 3>Oh my Josh, I couldn't believe that I was talking

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<v Speaker 3>about actual customer service guy.

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<v Speaker 2>I can't be like, what what is this talking about?

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<v Speaker 1>Wake up every morning with jubile phone pranks