Speaker 1: It's another jubile phone frame Mornings on the twenties. Hello. Hi,
Speaker 1: my name is Xander. I'm calling from Airlines in regard
Speaker 1: to a complaint email that we received. I was looking
Speaker 1: for Pete. Yeah, this is hello Pete.
Speaker 2: How are you fine?
Speaker 1: Okay? So we did receive your complaint email, and I'm
Speaker 1: just giving you a call back about that. Would you
Speaker 1: like to describe to me your issue?
Speaker 2: Please?
Speaker 3: Yeah, we were supposed to have a connection in Denver,
Speaker 3: and then that got delayed one time for three hours okay,
Speaker 3: and then we kept waiting, and then the second one
Speaker 3: got delayed for two additional hours.
Speaker 2: The whole time they told us don't leave, don't leave,
Speaker 2: the plane's gonna come, don't leave, blah blah blah.
Speaker 3: Well, eleven pm rolls around. They finally tell us we
Speaker 3: don't have a pol plane blah blah blah blah. So
Speaker 3: we had to wait a higher next day that that
Speaker 3: flight going out with's till four pm.
Speaker 1: Okay, So you're upset because.
Speaker 3: I'm upset because the flight was delayed and I missed
Speaker 3: a day.
Speaker 1: Okay. Uh, So we hear Airlines. We do take our customers'
Speaker 1: concerns very seriously and I want to let you know
Speaker 1: that your issue is important to us. Also, I don't
Speaker 1: know if your flight was delayed.
Speaker 2: Okay, what are you not understanding?
Speaker 1: Man?
Speaker 2: Can you look it up in your system?
Speaker 1: Yes, I've got it right here in front of me.
Speaker 1: But I don't delayed. How can you really say that
Speaker 1: a flight is delayed? Is kind of my thinking on that.
Speaker 2: What what? What?
Speaker 1: Well? Because time is sort of a constructive man sort
Speaker 1: of made up things. Is anything really delayed?
Speaker 2: So?
Speaker 1: Really, your flight was at the time it happened, so
Speaker 1: I think it was on time.
Speaker 2: Well, you said the fight at ten o'clock. You guys
Speaker 2: are operating on time too.
Speaker 1: Okay, Pete, I'm sensing that you're angry.
Speaker 2: Yeah you are.
Speaker 1: So I'd like to invite you to breathe with me
Speaker 1: for a few minutes and just sort of calm ourselves down.
Speaker 2: And no, I'm I need you to address problem.
Speaker 1: I guess that would be up to you.
Speaker 2: What is wrong with you? Everything? You breathe this all time?
Speaker 2: Is it real? Just fix my problem? That's your job.
Speaker 1: And is your problem understanding that time is sort of
Speaker 1: a made up thing and that we all just should
Speaker 1: operate when things happen?
Speaker 2: Man, you have you have you?
Speaker 3: Actually you have the problem because you don't understand how
Speaker 3: to fix somebody's problem.
Speaker 2: You don't understand how to list them. I'm an upset customer.
Speaker 2: My slight was delayed.
Speaker 1: Fix it?
Speaker 2: How are you going to fix it? Okay?
Speaker 1: Well, I am prepared to offer you something for your trouble,
Speaker 1: and I'm very sorry about that. I'm also very sorry
Speaker 1: that you seem frustrated with me and the company's stance
Speaker 1: on time sort of being made up. Anyway, I am
Speaker 1: prepared to offer you something quite big, so I think
Speaker 1: it'll be very happy.
Speaker 2: Okay, Okay, thank you.
Speaker 1: On your next flight with hair Lines, which will be
Speaker 1: at the time it's going to be at you will
Speaker 1: receive a coupon for a free beverage of your choice.
Speaker 2: Shut a free beverage. We missed our flight. We just
Speaker 2: sleep in the airport and nobody helped me. There's a
Speaker 2: line all the way off the desk. And now I
Speaker 2: told you you're talking to me about time. You're not
Speaker 2: fixing my problem at all. I'm not going to take
Speaker 2: a beverage coupon. I want a full refund, I want
Speaker 2: an extra flight, I want miles. I'm gonna tell every
Speaker 2: single person.
Speaker 3: I know that Airlines is foolish and nobody should ever
Speaker 3: book with them.
Speaker 2: I can't believe them.
Speaker 1: Well, well I can't either, because this is actually Dubil
Speaker 1: from the Jebel Show doing a phone brank on you
Speaker 1: and your wife. Liz set you up. It's a joke.
Speaker 1: She said that your flight the other day was super
Speaker 1: delayed and you were still really upset about it.
Speaker 3: Oh my Josh, I couldn't believe that I was talking
Speaker 3: about actual customer service guy.
Speaker 2: I can't be like, what what is this talking about?
Speaker 1: Wake up every morning with jubile phone pranks