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Speaker 1: It's another Jewel five. Hello. Hi, this is Seth mackelroy.

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Speaker 1: I'm calling from airline's customer service looking for Ronald. Yeah,

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Speaker 1: this is him. Hey Ronald, how are you doing on

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Speaker 1: this fine day? Honestly not great? Um, sorry, sorry to

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Speaker 1: hear that. I'm assuming that it has to do with

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Speaker 1: the lost luggage complaint that you filed recently. Yeah it is, yeah,

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Speaker 1: thank you. Yeah, I'm on vacation and I'm without my bag. Yeah,

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Speaker 1: you sound a little tunse. Don't worry, though, I'm here

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Speaker 1: to help put yediase. You're safe in my hand. It's great.

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Speaker 1: You sound sound really excited. I'm just not really in

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Speaker 1: the mood if you don't mind, got it? Got it?

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Speaker 1: Got it? Well? Okay, to let you know, I've been

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Speaker 1: working on your issue twenty four seven to get it resolved.

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Speaker 1: It shouldn't take you that long to really figure this out.

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Speaker 1: I would think, though, twenty four hours a day, seven

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Speaker 1: days a week. Um, why I lost my bag about

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Speaker 1: a day and a half ago, So I don't know

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Speaker 1: that you working twenty four hours a day is actually

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Speaker 1: doing any good. Yeah. Well figure a speech there, figure

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Speaker 1: a speech. O. All right, here's the deal. I've got

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Speaker 1: some good news and some bad news in regards to

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Speaker 1: your situation. Which one would you like? First? Come on, man,

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Speaker 1: I want the good news please. Good news is I

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Speaker 1: located your luggage. Fantastic, fantastic. The bad news, though, is

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Speaker 1: that our wires got crossed a little bit over here,

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Speaker 1: and instead of bringing it to you on vacation, it

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Speaker 1: is on a plane bound for Fiji about nineteen hours away.

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Speaker 1: What are you kidding me? No? I wish I was.

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Speaker 1: This is insane. What are you gonna do about it? So?

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Speaker 1: I asked my boss if I could fly to Fiji

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Speaker 1: and get it for you, but he turned down my request,

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Speaker 1: probably because I asked him if I could stay for

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Speaker 1: two more weeks. You get it? You get it? Yeah?

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Speaker 1: I don't get it, man, I really don't. Well what

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Speaker 1: I was saying, wasn't I said I could fly to

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Speaker 1: Fiji to get it, and then I would stay an

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Speaker 1: extra two weeks, like I was going to get a

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Speaker 1: vacation while tracking down your bag. That was the joke.

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Speaker 1: I don't okay, I don't have any clothes to wear. Man,

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Speaker 1: I'm on vacation. You're ruining my vacation right now, and

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Speaker 1: your attitude is awful I'm just trying to make things

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Speaker 1: better with a little lighthearted comedy. Yeah, well it should

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Speaker 1: be clear that I don't want that. I want my clothes.

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Speaker 1: All right. Well, I was hoping to get your clothes

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Speaker 1: and some jokes. But fine, we'll focus on the bag.

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Speaker 1: I guess, thank you. So what are they doing? Are

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Speaker 1: they sending it back or what? Well? No, not yet,

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Speaker 1: but I do have a good solution for you. What

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Speaker 1: he's gonna do? Are you going to reimburse me so

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Speaker 1: all my clothes that you've lost, Well, I'm going to

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Speaker 1: have baggage claim workers in your area just go ahead

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Speaker 1: and pull somebody else's bag from a plane and then

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Speaker 1: deliver it. Are you insane? Is this Yeah? We do

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Speaker 1: it all the time. It's a program we have called

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Speaker 1: lose a Bag, Take a bag. So let's just send

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Speaker 1: you another bag. Are you kidding me? Who's your supervisor? Man?

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Speaker 1: You're you're no? Forget it. Look, when I fly, I

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Speaker 1: don't even take luggage with me. I usually just grab

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Speaker 1: somebody else's bag when I arrive and it's great. I

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Speaker 1: avoid baggage fees. It's exciting. What you're doing is illegal.

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Speaker 1: You're recording these phone calls. You idiot, you can go

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Speaker 1: to jail. Well, I think it's more of a gray

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Speaker 1: area when it comes to the legal gray area. You're

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Speaker 1: sealing people's clothes and they're belonging Nora area. We're borrowing white,

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Speaker 1: we're borrowing. You're not borrowing man. Well, regardless, are you

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Speaker 1: kidding me? Regardless? It's not great? Okay, Well, what kind

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Speaker 1: of bag would you like? I want my bag. I

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Speaker 1: want the bag that I brought. How about a surfboard?

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Speaker 1: I don't want you knock it off. I don't want

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Speaker 1: a surfboard. I get your surfboard for an entire week.

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Speaker 1: I don't want a surfboard for a week. Can I

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Speaker 1: be honest with you? You're kind of a difficult person

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Speaker 1: to deal with. Are you kidding me? No? I'm not.

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Speaker 1: I'm trapped coming up with solutions for you. Left. I

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Speaker 1: just offered a free surfboard for a week, and you

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Speaker 1: won't take me up on it. Yeah, I'm an idiot

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Speaker 1: because I don't want to take a stolen surfboard from you.

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Speaker 1: It's a borrowed surfboard. Come on, I don't know what

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Speaker 1: you're dealing. This is ridiculous. All right, Well, I want

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Speaker 1: my stuff, Okay, I do want to let you know

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Speaker 1: I haven't been completely honest with you about something. Your

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Speaker 1: bag isn't in Fiji. Actually, where is it. One of

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Speaker 1: our workers named Jeremy borrowed it for a few days,

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Speaker 1: you know it. I know he didn't borrow and he

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Speaker 1: stole it. No, he's right, he borrowed it and we'll

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Speaker 1: get it back to you shortly. I'm reporting you. I'm

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Speaker 1: reporting the airline. This is fraud. You're stealing from people.

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Speaker 1: You might want to report your brother Jeremy too. What. Yeah,

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Speaker 1: your brother's actually the one that took your bag. Look,

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Speaker 1: I'm really I'm confused. What you say worker named Jeremy. No,

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Speaker 1: your brother Jeremy set you up for a prank phone call.

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Speaker 1: This is actually Jewil from Brook and Jewil in the

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Speaker 1: Morning doing a phone tap on you. Your brother Jeremy

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Speaker 1: set you up. He actually has your bag. He took

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Speaker 1: it so he could set up this whole prank phone call.

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Speaker 1: I guess you guys are on vacation together right now.

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Speaker 1: Yeah we are. Yeah, he's been He's been hiding your

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Speaker 1: bag for a day so I can do this every

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Speaker 1: morning with Jubil food taps weekday mornings on the twenty

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Speaker 1: school on removing ninety two point five