1 00:00:02,759 --> 00:00:05,640 Speaker 1: You're listening to Ron and Nanian The Car Doctor, nationally 2 00:00:05,680 --> 00:00:09,240 Speaker 1: recognized auto expert trusted by mechanics, weekend wrenchers and vehicle 3 00:00:09,280 --> 00:00:12,280 Speaker 1: owners alike. Ron brings over forty years of hands on 4 00:00:12,360 --> 00:00:15,560 Speaker 1: experience and deep industry insight to help you understand your vehicle. 5 00:00:16,160 --> 00:00:19,160 Speaker 1: Join The Conversation Live every Saturday from two to four 6 00:00:19,200 --> 00:00:21,759 Speaker 1: pm Eastern by calling eight five to five five six 7 00:00:21,880 --> 00:00:24,919 Speaker 1: zero nine nine zero zero. That's eight five to five 8 00:00:25,079 --> 00:00:28,320 Speaker 1: five six zero ninety nine hundred, your direct line to 9 00:00:28,400 --> 00:00:33,400 Speaker 1: honest answers and practical advice. Looking for more, visit cardoctorshow 10 00:00:33,520 --> 00:00:37,320 Speaker 1: dot com for past episodes, repair tips, and Ron's latest insights, 11 00:00:37,520 --> 00:00:39,760 Speaker 1: and be sure to subscribe to The Car Doctor YouTube 12 00:00:39,840 --> 00:00:44,280 Speaker 1: channel for exclusive videos, real repair footage and more. Now 13 00:00:44,560 --> 00:00:47,479 Speaker 1: start your enginies. The Car Doctor is in the garage 14 00:00:47,560 --> 00:00:49,000 Speaker 1: and ready to take your call. 15 00:00:50,800 --> 00:00:55,720 Speaker 2: Can we talk about ORTO repair your relationship with your 16 00:00:55,720 --> 00:00:58,080 Speaker 2: mechanic if you have one, and if you don't, boy, 17 00:00:58,120 --> 00:01:01,720 Speaker 2: that's a that's a glare hole. As far as I'm concerned. 18 00:01:03,320 --> 00:01:05,679 Speaker 2: You know, life is funny, right, and I think you 19 00:01:05,760 --> 00:01:07,759 Speaker 2: have to look at this as a bigger picture because 20 00:01:07,800 --> 00:01:09,600 Speaker 2: we have to learn to look at the bigger picture. 21 00:01:10,680 --> 00:01:15,560 Speaker 2: People are only concerned about things when it affects them directly. 22 00:01:15,880 --> 00:01:18,360 Speaker 2: I don't know how many of us look down the road. 23 00:01:18,400 --> 00:01:21,240 Speaker 2: I run to people all week long that just they're 24 00:01:21,240 --> 00:01:24,040 Speaker 2: only looking at what's two inches in front of their nose. 25 00:01:24,080 --> 00:01:26,400 Speaker 2: They don't look beyond that. They don't look a foot 26 00:01:26,440 --> 00:01:30,440 Speaker 2: down the road to see what's coming next. And I'm wondering, 27 00:01:31,680 --> 00:01:33,720 Speaker 2: you know, is that a reflection of how they approach life? 28 00:01:33,760 --> 00:01:33,960 Speaker 3: Is that? 29 00:01:34,240 --> 00:01:36,240 Speaker 2: Can you see where they are or what's going on 30 00:01:36,280 --> 00:01:37,880 Speaker 2: in their lives based on how they take care of 31 00:01:37,880 --> 00:01:40,360 Speaker 2: their cars. I know it's a weird analogy, but it's 32 00:01:40,360 --> 00:01:44,199 Speaker 2: just it's how I think. Listen, it's what I observe. Observational, 33 00:01:44,640 --> 00:01:50,400 Speaker 2: you know, intelligence, I call it. At a customer walk in, Well, 34 00:01:50,400 --> 00:01:53,520 Speaker 2: he's not a customer yet, he's a consumer, right, what's 35 00:01:53,560 --> 00:01:55,680 Speaker 2: the rule. He's not a customer until he actually lets 36 00:01:55,720 --> 00:01:58,160 Speaker 2: you fix something and hands your money up. Until that time, 37 00:01:58,200 --> 00:02:00,320 Speaker 2: he's a consumer because he's not sure what he wants 38 00:02:00,360 --> 00:02:03,040 Speaker 2: to be. He's taking up time and he's not really 39 00:02:03,040 --> 00:02:05,120 Speaker 2: sure what he's looking for. And I actually told this 40 00:02:05,160 --> 00:02:08,160 Speaker 2: one gentleman. I said, you're a mechanic's worst nightmare, and 41 00:02:08,240 --> 00:02:10,880 Speaker 2: I didn't say it rudely, I said, but you're a 42 00:02:10,880 --> 00:02:13,639 Speaker 2: mechanic's worst nightmare because you're trying to get your car fixed. 43 00:02:13,639 --> 00:02:15,240 Speaker 2: The guy that you go to that you tell me 44 00:02:15,400 --> 00:02:18,440 Speaker 2: you trust, told you what it is, but you don't 45 00:02:18,480 --> 00:02:19,760 Speaker 2: want to listen to him, and you don't want to 46 00:02:19,760 --> 00:02:21,000 Speaker 2: do what he told you because you don't want to 47 00:02:21,040 --> 00:02:23,240 Speaker 2: spend six hundred dollars on tires. So now you're going 48 00:02:23,280 --> 00:02:25,240 Speaker 2: to go around and find another shop to give you 49 00:02:25,280 --> 00:02:29,280 Speaker 2: a different answer, in the hope that it's a different result. 50 00:02:31,639 --> 00:02:33,880 Speaker 2: I've never met this gentleman. I still don't know his name. 51 00:02:34,400 --> 00:02:36,680 Speaker 2: He gave it, but frankly I didn't remember it because 52 00:02:37,440 --> 00:02:40,360 Speaker 2: I was so flustered and floored by the whole approach. 53 00:02:41,680 --> 00:02:42,960 Speaker 2: Do you work on older cars? 54 00:02:43,040 --> 00:02:43,520 Speaker 3: Yes? I do. 55 00:02:44,280 --> 00:02:48,120 Speaker 2: What's older? I have an five Toyota. Well that's not older, dude, 56 00:02:48,160 --> 00:02:52,000 Speaker 2: that's just you know, an older is a sixty eight Camaro. 57 00:02:53,560 --> 00:02:57,119 Speaker 2: You know an O five Corolla is you know it's 58 00:02:57,120 --> 00:03:00,919 Speaker 2: still it's still a good running vehicle. It's still well 59 00:03:01,040 --> 00:03:03,080 Speaker 2: to me, it is, it's still fairly fresh. I know 60 00:03:03,120 --> 00:03:08,200 Speaker 2: it's twenty years old, but I've got this vibration, whining, humming, 61 00:03:08,240 --> 00:03:11,960 Speaker 2: noise driving down the road. Okay, And I always ask 62 00:03:12,040 --> 00:03:14,440 Speaker 2: the question, you know, why did you pick me? Well, 63 00:03:14,520 --> 00:03:16,400 Speaker 2: I always go buy the shop. The shop looks neat 64 00:03:16,440 --> 00:03:19,280 Speaker 2: and clean. I've heard great things about you, and I 65 00:03:19,320 --> 00:03:21,720 Speaker 2: wanted to give you a try. And I love it 66 00:03:21,760 --> 00:03:23,200 Speaker 2: when they say I wanted to give you a try. 67 00:03:23,360 --> 00:03:25,079 Speaker 2: I almost feel like I'm on. The price is right 68 00:03:25,080 --> 00:03:26,560 Speaker 2: and I get to come on down. And you know, 69 00:03:26,919 --> 00:03:28,680 Speaker 2: as long as I get within three dollars and ninety 70 00:03:28,720 --> 00:03:30,880 Speaker 2: eight cents of what they're looking for, I get the job. Hey, 71 00:03:30,919 --> 00:03:35,760 Speaker 2: what a bargain boy. That's great. So I always ask 72 00:03:35,800 --> 00:03:37,880 Speaker 2: the same questions. I swear you come to the shop, 73 00:03:37,920 --> 00:03:41,200 Speaker 2: you're going to get the same. And I'm not being crabby, 74 00:03:41,200 --> 00:03:43,960 Speaker 2: I'm just being real. I want to know who's been 75 00:03:44,000 --> 00:03:46,160 Speaker 2: working on the car up to this point, so and 76 00:03:46,200 --> 00:03:48,760 Speaker 2: so over at such and such. Okay, I know the shop. 77 00:03:49,560 --> 00:03:53,480 Speaker 2: He's competent, he's capable. Not the friendliest guy in the world, 78 00:03:53,480 --> 00:03:58,600 Speaker 2: but he's capable. He said it was tires, all right, Well, 79 00:03:58,600 --> 00:04:01,320 Speaker 2: why isn't he doing tires? Well, he doesn't do tires, 80 00:04:02,120 --> 00:04:03,880 Speaker 2: of course. That kind of made my eyes roll around 81 00:04:03,880 --> 00:04:05,560 Speaker 2: in my head. How can a repair shop today not 82 00:04:05,600 --> 00:04:08,600 Speaker 2: replace tires. But that's just I mean, that's a big 83 00:04:08,640 --> 00:04:11,760 Speaker 2: part of anybody's income based these days because of well, 84 00:04:11,760 --> 00:04:14,000 Speaker 2: that's a different conversation. So I said, so, what is 85 00:04:14,040 --> 00:04:16,520 Speaker 2: it you're trying to do. Well, I'm trying to, you know, 86 00:04:16,560 --> 00:04:18,159 Speaker 2: get it diagnosed. Can you come out and take a 87 00:04:18,160 --> 00:04:20,240 Speaker 2: look at it. Listen, we don't go outside look at much, 88 00:04:20,680 --> 00:04:22,599 Speaker 2: all right. We might look at it if it was 89 00:04:22,640 --> 00:04:25,120 Speaker 2: a customer, not a consumer, and we knew the car, 90 00:04:25,160 --> 00:04:27,040 Speaker 2: and we weren't going to waste time because at three 91 00:04:27,080 --> 00:04:30,720 Speaker 2: dollars a minute, that look outside adds up quickly, right, 92 00:04:30,839 --> 00:04:33,520 Speaker 2: because we've established that right, repair shops should charge by 93 00:04:33,520 --> 00:04:35,520 Speaker 2: the minute, not by the hour in terms of labor. 94 00:04:37,920 --> 00:04:41,520 Speaker 2: See car Doctor dated July. Yeah, you get it. We've 95 00:04:41,560 --> 00:04:45,440 Speaker 2: talked about this before. So I told him, I said, look, 96 00:04:45,480 --> 00:04:49,000 Speaker 2: I said, if it's tires and it doesn't solve the problem, 97 00:04:49,720 --> 00:04:52,360 Speaker 2: and he tells you tires will fix it, then you've 98 00:04:52,360 --> 00:04:53,880 Speaker 2: got a you know, a reason to go back and 99 00:04:53,960 --> 00:04:57,359 Speaker 2: question him. I said, but understand also it could be 100 00:04:57,440 --> 00:05:00,200 Speaker 2: tires and a wheelbaring, because that's his other concern. Is 101 00:05:00,200 --> 00:05:02,360 Speaker 2: it a wheelbrain? I don't know. I've got to look 102 00:05:02,400 --> 00:05:05,360 Speaker 2: at it. It's an hour of shop time to really 103 00:05:05,360 --> 00:05:06,960 Speaker 2: get involved in something, we've got to go out to 104 00:05:07,000 --> 00:05:08,440 Speaker 2: the highway. We've got to put it up in the air. 105 00:05:08,480 --> 00:05:10,279 Speaker 2: We're gonna listen to it. We're gonna take some time. 106 00:05:10,520 --> 00:05:12,200 Speaker 2: We're gonna stand at the counter and talk to you 107 00:05:12,240 --> 00:05:14,560 Speaker 2: even more detail in what we're doing right now. And 108 00:05:14,600 --> 00:05:16,039 Speaker 2: then we're gonna take some time and we're gonna come 109 00:05:16,120 --> 00:05:18,320 Speaker 2: up with a reason and a conclusion why the car 110 00:05:18,440 --> 00:05:21,200 Speaker 2: does what it does. But there's no guarantee that it's 111 00:05:21,240 --> 00:05:23,800 Speaker 2: only tires or only a wheel bearing, or either of 112 00:05:23,839 --> 00:05:26,799 Speaker 2: those tour or not both of those two. It's twenty 113 00:05:26,839 --> 00:05:29,840 Speaker 2: years old. We've never seen the vehicle show me all 114 00:05:29,880 --> 00:05:32,960 Speaker 2: the service, and for that matter, show me the service 115 00:05:33,000 --> 00:05:34,599 Speaker 2: done by the guy that you trust, that you think 116 00:05:34,680 --> 00:05:36,320 Speaker 2: is a good mechanic. And that's why he've been going 117 00:05:36,320 --> 00:05:37,839 Speaker 2: to them all these years. But now, all of a sudden, 118 00:05:37,880 --> 00:05:43,360 Speaker 2: for some reason, you don't trust them. I where can 119 00:05:43,360 --> 00:05:45,000 Speaker 2: I get a good cheeseburger? Well, you can go down 120 00:05:45,040 --> 00:05:47,440 Speaker 2: there to that place. They serve a really good cheeseburger, 121 00:05:47,440 --> 00:05:49,200 Speaker 2: But I don't eat there anymore. Why not? Well, I'm 122 00:05:49,240 --> 00:05:50,720 Speaker 2: not really sure if it's as good as I remember it, 123 00:05:50,800 --> 00:05:52,880 Speaker 2: So I'm trying to find someplace else. This maybe a 124 00:05:52,920 --> 00:05:54,560 Speaker 2: little bit cheaper, because I don't like spending that kind 125 00:05:54,560 --> 00:05:57,360 Speaker 2: of money on a cheeseburger. It's sort of like a 126 00:05:57,480 --> 00:06:00,920 Speaker 2: it's sort of like a bad automotive, you know, example 127 00:06:00,960 --> 00:06:07,640 Speaker 2: of who's on first. It just doesn't jive. He left. 128 00:06:08,240 --> 00:06:10,360 Speaker 2: He called me about a half hour later. When could 129 00:06:10,360 --> 00:06:13,400 Speaker 2: I look at the car? And again, I said, and 130 00:06:13,440 --> 00:06:14,920 Speaker 2: if I tell you it's tires, are you going to 131 00:06:15,000 --> 00:06:15,960 Speaker 2: let me put tires on it? 132 00:06:16,000 --> 00:06:16,160 Speaker 3: Well? 133 00:06:16,160 --> 00:06:19,719 Speaker 2: I don't know. Well, I said, if I tell you 134 00:06:19,760 --> 00:06:21,640 Speaker 2: it's tires, and that's the first step, and then I 135 00:06:21,680 --> 00:06:23,480 Speaker 2: have to go to step two for whatever step two 136 00:06:23,560 --> 00:06:25,680 Speaker 2: might be. Are you going to be okay with that? 137 00:06:27,279 --> 00:06:31,760 Speaker 2: I don't know. I said, Listen, I'm happy to take 138 00:06:31,800 --> 00:06:33,600 Speaker 2: your money, but it's not going to provide any kind 139 00:06:33,640 --> 00:06:35,680 Speaker 2: of positive conclusion. And I don't think you're going to 140 00:06:35,680 --> 00:06:37,160 Speaker 2: be thrilled, because I think I'm just going to get 141 00:06:37,160 --> 00:06:39,200 Speaker 2: added to the list of guys that while I let 142 00:06:39,240 --> 00:06:41,000 Speaker 2: so and so look at it, but that guy had 143 00:06:41,040 --> 00:06:45,039 Speaker 2: to pay and I'm not happy about it. So I'm 144 00:06:45,040 --> 00:06:47,080 Speaker 2: going to pass until you decide what it is you 145 00:06:47,120 --> 00:06:48,520 Speaker 2: want to do. When you get it clear in your 146 00:06:48,560 --> 00:06:54,280 Speaker 2: head order repairs about the relationship, not about taking money. 147 00:06:54,480 --> 00:06:58,560 Speaker 2: It's about earning money, it's about getting paid, but it's 148 00:06:58,600 --> 00:07:01,960 Speaker 2: about trying to come to positive conclusion and help people 149 00:07:02,000 --> 00:07:05,160 Speaker 2: because that's what we're here for. That's what a mechanic 150 00:07:05,200 --> 00:07:10,000 Speaker 2: is supposed to do. You've got to learn if you don't, 151 00:07:10,360 --> 00:07:12,679 Speaker 2: and I apologize if you do, because I'm not talking 152 00:07:13,600 --> 00:07:16,960 Speaker 2: just about you. I'm talking to everybody. You've got to 153 00:07:17,040 --> 00:07:20,320 Speaker 2: learn to value your relationships in life, and you do. 154 00:07:21,200 --> 00:07:24,320 Speaker 2: I've got a fireplace company, not a fireplace, firewood, right, 155 00:07:24,640 --> 00:07:28,760 Speaker 2: great company. I can call them up and so you know, hey, greater, 156 00:07:28,920 --> 00:07:32,160 Speaker 2: I need you know, a cord, Yeah, no problem, wrong, 157 00:07:32,480 --> 00:07:34,720 Speaker 2: I'll drop it off and they're great. And the wood's 158 00:07:34,720 --> 00:07:37,200 Speaker 2: always good and it's stack nice, and you know, it's 159 00:07:37,280 --> 00:07:40,800 Speaker 2: it's it's no different than the relationship I have with 160 00:07:40,880 --> 00:07:44,600 Speaker 2: my with my barber and the guy at the liquor 161 00:07:44,640 --> 00:07:47,680 Speaker 2: store where I buy my holiday wines, and you know, 162 00:07:47,760 --> 00:07:52,200 Speaker 2: it's about relationships. I don't necessarily look at price. I 163 00:07:52,320 --> 00:07:54,320 Speaker 2: like to know maybe ahead of time certain things, But 164 00:07:54,960 --> 00:07:56,800 Speaker 2: you know, a couple of dollars either way, I don't 165 00:07:56,800 --> 00:08:00,520 Speaker 2: care because they're meeting my need and they're really liable, 166 00:08:00,520 --> 00:08:04,120 Speaker 2: and they're honest, and they're ethical and all the things 167 00:08:04,160 --> 00:08:08,480 Speaker 2: that I look for in relationships, they're there. But a 168 00:08:08,480 --> 00:08:10,680 Speaker 2: lot of you don't do that with mechanics, and I 169 00:08:10,760 --> 00:08:14,040 Speaker 2: don't understand that. You think you think most of this 170 00:08:14,160 --> 00:08:16,520 Speaker 2: industry is a bunch of pirates with scabbards and one 171 00:08:16,560 --> 00:08:18,840 Speaker 2: eye patches and they're wearing bandanas around their head and 172 00:08:18,840 --> 00:08:23,200 Speaker 2: they're sailing on the on the Jolly Roger. I think 173 00:08:23,240 --> 00:08:26,240 Speaker 2: there's more incompetence than dishonesty in order to repair. But 174 00:08:27,200 --> 00:08:28,720 Speaker 2: I think there's a lot of good people in this 175 00:08:28,840 --> 00:08:31,360 Speaker 2: industry and you've got to give him a chance. You've 176 00:08:31,360 --> 00:08:36,000 Speaker 2: got to listen to them. If you don't, you're gonna 177 00:08:36,080 --> 00:08:43,359 Speaker 2: miss the relationships. And that's that's important. Scott came in yesterday. 178 00:08:44,080 --> 00:08:47,920 Speaker 2: I haven't seen Scott in I think it was before COVID, 179 00:08:48,360 --> 00:08:52,480 Speaker 2: so that's six years, right, And I kind of didn't 180 00:08:52,480 --> 00:08:54,680 Speaker 2: recognize him at first. You know, I have a battery? 181 00:08:54,720 --> 00:08:56,679 Speaker 2: Could you put a battery in my jeep? It was Friday. 182 00:08:56,720 --> 00:08:58,640 Speaker 2: I felt bad for him. You know, normally I don't 183 00:08:58,640 --> 00:09:01,920 Speaker 2: get involved in customer parts, but something about it said, yeah, 184 00:09:02,000 --> 00:09:03,640 Speaker 2: let's just put a battery in and help this guy, 185 00:09:03,720 --> 00:09:07,600 Speaker 2: because you know, we'll just you know, our good deed. 186 00:09:09,280 --> 00:09:11,480 Speaker 2: And I started talking to him, I realized who it was, 187 00:09:11,520 --> 00:09:13,880 Speaker 2: and he's not in the system anymore, because he said, yeah, 188 00:09:13,880 --> 00:09:15,200 Speaker 2: you have all my numbers and if I just call 189 00:09:15,240 --> 00:09:17,079 Speaker 2: me when it's done. And I looked it up and 190 00:09:17,120 --> 00:09:19,760 Speaker 2: I said, gee, Scott, it's not here anymore. And he said, well, 191 00:09:19,800 --> 00:09:22,040 Speaker 2: how can that be? And I said, well, the computer 192 00:09:22,200 --> 00:09:23,920 Speaker 2: takes you out of the system if you're in longer 193 00:09:23,920 --> 00:09:26,319 Speaker 2: than if you're if you don't return in five years, 194 00:09:26,920 --> 00:09:29,720 Speaker 2: it just automatically deletes your file because you know, it 195 00:09:29,800 --> 00:09:34,199 Speaker 2: just takes up space. And he went, wow, it's been 196 00:09:34,320 --> 00:09:38,240 Speaker 2: five years, kind of to the tune of how could 197 00:09:38,240 --> 00:09:40,720 Speaker 2: it be five years? You're the only mechanic I trust. Yeah, 198 00:09:40,720 --> 00:09:42,840 Speaker 2: but but where have you been? 199 00:09:43,280 --> 00:09:43,439 Speaker 3: Well? 200 00:09:43,480 --> 00:09:45,480 Speaker 2: I keep buying new cars and the dealer keeps doing 201 00:09:45,480 --> 00:09:48,880 Speaker 2: the oil changes and doing all my service under warranty, 202 00:09:48,960 --> 00:09:50,400 Speaker 2: and you know, this is the first thing I've ever 203 00:09:50,440 --> 00:09:52,360 Speaker 2: needed that's out of warranty. Well, what year is this 204 00:09:52,440 --> 00:09:55,760 Speaker 2: car to? Twenty twenty two? And I said, how can 205 00:09:55,840 --> 00:09:58,320 Speaker 2: a twenty two Jeep that's two and a half years 206 00:09:58,360 --> 00:10:01,560 Speaker 2: old with eighteen thousand miles on it how could it 207 00:10:01,640 --> 00:10:03,520 Speaker 2: a need a battery and be if it does need 208 00:10:03,559 --> 00:10:07,480 Speaker 2: a battery, how is the battery not under warranty? Well 209 00:10:07,520 --> 00:10:09,560 Speaker 2: it might be, but the dealership can't get me in 210 00:10:09,640 --> 00:10:11,360 Speaker 2: for ten days. I can't. They can't look at the 211 00:10:11,400 --> 00:10:15,680 Speaker 2: Carndal December fourth. You know, I got to tell you, 212 00:10:16,480 --> 00:10:20,160 Speaker 2: all right, like any business and for all my independent 213 00:10:20,160 --> 00:10:22,560 Speaker 2: business people out there, you guys are aware of this, right, 214 00:10:23,640 --> 00:10:25,680 Speaker 2: You've always got room for that one more. You've always 215 00:10:25,720 --> 00:10:28,000 Speaker 2: got room for that better customer, that good customer, that 216 00:10:28,080 --> 00:10:31,240 Speaker 2: person that might be in trouble. Right, maybe the guy 217 00:10:31,280 --> 00:10:33,280 Speaker 2: with the Toyota Corolla. Maybe if his approach was a 218 00:10:33,320 --> 00:10:35,120 Speaker 2: little bit different, maybe if he just said, yeah, I 219 00:10:35,200 --> 00:10:38,800 Speaker 2: just want to get it fixed, so you're not wasting time. 220 00:10:40,640 --> 00:10:43,160 Speaker 2: You know, I said, Scott, you got to go back 221 00:10:43,160 --> 00:10:45,960 Speaker 2: and yell at somebody. I said, is this the first time? 222 00:10:46,120 --> 00:10:48,680 Speaker 2: He said, no, Ron, he says, I've bought. He said, 223 00:10:48,800 --> 00:10:51,120 Speaker 2: I counted the other day, I've bought something like twenty 224 00:10:51,160 --> 00:10:54,760 Speaker 2: some odd vehicles over the past twenty five years, between 225 00:10:54,800 --> 00:10:56,840 Speaker 2: me and myself and my family. He's got a big family, 226 00:10:56,840 --> 00:10:59,280 Speaker 2: you know. The kids are always driving Jeeps and christ 227 00:10:59,360 --> 00:11:02,400 Speaker 2: Or products. And I said, so you're a guy that's 228 00:11:02,400 --> 00:11:04,760 Speaker 2: bought i'll call it, eighteen to twenty vehicles in a 229 00:11:04,800 --> 00:11:07,200 Speaker 2: thirty year time span, and they can't they can't find 230 00:11:07,240 --> 00:11:09,560 Speaker 2: a technician to give you a half hour to put 231 00:11:09,559 --> 00:11:13,120 Speaker 2: a battery in a car that. I said, Does that 232 00:11:13,160 --> 00:11:18,320 Speaker 2: seem right too? He said no. I proceeded to tell 233 00:11:18,360 --> 00:11:20,720 Speaker 2: him the story about my father, or my father told 234 00:11:20,720 --> 00:11:23,080 Speaker 2: my mother about and I won't use the word here, 235 00:11:23,120 --> 00:11:25,679 Speaker 2: but you know, he talked about how he was going 236 00:11:25,720 --> 00:11:28,800 Speaker 2: to go relay the carpet that he installed five years prior. 237 00:11:28,880 --> 00:11:30,800 Speaker 2: And Mom said why And dad said, because you only 238 00:11:30,880 --> 00:11:32,840 Speaker 2: get one chance to annoy a customer and make them 239 00:11:32,840 --> 00:11:35,040 Speaker 2: an old customer. And I told him that story, and 240 00:11:35,040 --> 00:11:36,520 Speaker 2: I said, you know what' Scott, I said, you're in 241 00:11:36,559 --> 00:11:38,840 Speaker 2: the vergion of becoming an old customer of that dealership 242 00:11:39,160 --> 00:11:41,520 Speaker 2: because they don't value the relationship they have with you. 243 00:11:41,559 --> 00:11:42,680 Speaker 2: And he looked at me and he said, you know, 244 00:11:42,720 --> 00:11:45,200 Speaker 2: I never thought of it like that. I said, but yeah, 245 00:11:45,240 --> 00:11:48,319 Speaker 2: that's what it's about. Water repair isn't about fixing the car. 246 00:11:48,360 --> 00:11:51,880 Speaker 2: I mean, yeah, that's it is, But it's about the relationship. 247 00:11:51,960 --> 00:11:55,200 Speaker 2: It's business to business, main Street, Wall Street. It doesn't 248 00:11:55,200 --> 00:11:58,000 Speaker 2: matter It's about solving the problem that you're presenting to 249 00:11:58,120 --> 00:12:02,160 Speaker 2: them and doing it in a timely man. I want 250 00:12:02,200 --> 00:12:04,440 Speaker 2: you to think about this real hard going forward, all 251 00:12:04,480 --> 00:12:06,920 Speaker 2: of you. It's about the relationship. It's what you and 252 00:12:06,960 --> 00:12:09,800 Speaker 2: I experience each weekend when I'm here with you. It's 253 00:12:09,840 --> 00:12:12,560 Speaker 2: about what you experience each time you walk into your mechanic, 254 00:12:12,640 --> 00:12:16,439 Speaker 2: your doctor, your dentist, your lawyer, all of it. It's 255 00:12:16,480 --> 00:12:20,560 Speaker 2: about the relationship. The product that just helps you maintain that. 256 00:12:21,559 --> 00:12:24,280 Speaker 2: Eight five five five six nine nine zero zero. Fired 257 00:12:24,360 --> 00:12:25,840 Speaker 2: up and ready to go. I'm running Ay and the 258 00:12:25,840 --> 00:12:40,520 Speaker 2: car doctor. I'll be back right after this. Hey, let's 259 00:12:40,520 --> 00:12:42,800 Speaker 2: fire up the phones. Eight five five six zero nine 260 00:12:42,880 --> 00:12:44,800 Speaker 2: nine zero zero. As Tom just said, let's go to 261 00:12:44,840 --> 00:12:48,160 Speaker 2: Matthew and Michigan twelve, Chevy and Palla. What's going on? Matthew. 262 00:12:49,520 --> 00:12:51,959 Speaker 3: I was leaning my break and I don't know how 263 00:12:51,960 --> 00:12:54,360 Speaker 3: I got a air in it, Okay, So I took 264 00:12:54,360 --> 00:12:56,400 Speaker 3: it down to the good Year dealer down here where 265 00:12:56,440 --> 00:12:58,520 Speaker 3: I've been going for years. I think he's a smarter 266 00:12:58,679 --> 00:13:02,480 Speaker 3: service man. He told me. He called me the next 267 00:13:02,480 --> 00:13:05,319 Speaker 3: told me to come and get the car because they 268 00:13:05,320 --> 00:13:07,920 Speaker 3: put a master cylinder on it and they still didn't 269 00:13:07,920 --> 00:13:13,000 Speaker 3: have brakes. So I called about five different Shivy dealers 270 00:13:13,040 --> 00:13:14,920 Speaker 3: and I read in the Hanes that you have to 271 00:13:14,960 --> 00:13:18,120 Speaker 3: do a keck one brake scan, which I never heard of. 272 00:13:19,200 --> 00:13:21,560 Speaker 3: They said, oh, two hundred and nine dollars. So I 273 00:13:21,559 --> 00:13:23,800 Speaker 3: had a record to it to this Shivy dealer, one 274 00:13:23,800 --> 00:13:26,319 Speaker 3: of the biggest ones here. They had the car for 275 00:13:26,400 --> 00:13:30,000 Speaker 3: seven days, charged me one thousand and seventy two dollars 276 00:13:30,520 --> 00:13:33,640 Speaker 3: and put a new Master cylinder on it. And those 277 00:13:33,679 --> 00:13:36,520 Speaker 3: two brake lines that are oval and up over them, 278 00:13:36,960 --> 00:13:40,440 Speaker 3: he bent them down in there, wedged against each other 279 00:13:40,480 --> 00:13:43,440 Speaker 3: and one is even rubbing on the engine, which I 280 00:13:43,440 --> 00:13:45,480 Speaker 3: think is poor. But I said to him, what did 281 00:13:45,520 --> 00:13:48,960 Speaker 3: you put a Master or soa My Master's cylinder worked great. 282 00:13:51,040 --> 00:13:55,439 Speaker 3: So I took the car. I got just about home 283 00:13:55,480 --> 00:13:57,679 Speaker 3: and the ABS light come on, so I pulled over 284 00:13:57,720 --> 00:14:00,959 Speaker 3: the side of the road, shut it off, started it. 285 00:14:00,960 --> 00:14:03,720 Speaker 3: It was out. The next morning, I'm going up to 286 00:14:03,760 --> 00:14:08,200 Speaker 3: ell of about fifty miles. I started the car. It 287 00:14:08,320 --> 00:14:13,160 Speaker 3: was like a Christmas tree stable link. Aybe every light 288 00:14:13,280 --> 00:14:16,000 Speaker 3: on that dash come on right? And what I'm asking you, 289 00:14:16,200 --> 00:14:20,320 Speaker 3: wasn't it the text responsibility to reset the computer or 290 00:14:20,360 --> 00:14:21,760 Speaker 3: take those codes out of there. 291 00:14:22,040 --> 00:14:25,880 Speaker 2: Yes, but I think there's an additional problem. All right, 292 00:14:26,280 --> 00:14:29,280 Speaker 2: But here's here, here's what probably happened that I'm going 293 00:14:29,360 --> 00:14:30,680 Speaker 2: to take. I'm going to take a little bit of 294 00:14:30,680 --> 00:14:32,600 Speaker 2: a guess here, and we know how dangerous that is. 295 00:14:33,400 --> 00:14:36,520 Speaker 2: So first of all, they put that Master on probably 296 00:14:36,600 --> 00:14:39,880 Speaker 2: because they recognized your part as a new aftermarket part 297 00:14:40,480 --> 00:14:43,440 Speaker 2: and they didn't want to trust the brand. And I 298 00:14:43,520 --> 00:14:46,360 Speaker 2: get it, all right, you know, I understand that they 299 00:14:46,360 --> 00:14:49,600 Speaker 2: should have asked permission first, and they should have said, hey, 300 00:14:49,600 --> 00:14:52,040 Speaker 2: you know, Matthew, we you know, we don't recognize this 301 00:14:52,160 --> 00:14:55,000 Speaker 2: brand as something we normally use whatever we'd. 302 00:14:54,720 --> 00:14:58,280 Speaker 3: Like to, and we interrupted. Good. He took the Master 303 00:14:58,400 --> 00:15:02,200 Speaker 3: cylinder back off and put my Master cylinder back on. 304 00:15:02,400 --> 00:15:06,040 Speaker 2: Oh okay, okay, okay. Did they ask you that? Did 305 00:15:06,080 --> 00:15:07,640 Speaker 2: they tell you they were going to change the Master? 306 00:15:09,800 --> 00:15:10,520 Speaker 3: No? No? 307 00:15:10,760 --> 00:15:13,160 Speaker 2: All right, So you know what what sort of what 308 00:15:13,360 --> 00:15:15,480 Speaker 2: sort of authority did you allow them? I mean, you 309 00:15:15,840 --> 00:15:18,480 Speaker 2: signed a repair estimate just out of curiosity? 310 00:15:18,600 --> 00:15:22,800 Speaker 3: No? No, I called and I called him and I asked 311 00:15:23,440 --> 00:15:25,840 Speaker 3: for the serviceman on journey said, well, why would you 312 00:15:25,880 --> 00:15:27,720 Speaker 3: want to bleed your breaks? I said, well, I've been 313 00:15:27,720 --> 00:15:31,000 Speaker 3: bleeding breaks I'm ninety now. I've been blaiding breaks all 314 00:15:31,080 --> 00:15:34,160 Speaker 3: my life because there's a chemical that absorbs moisture and 315 00:15:34,200 --> 00:15:37,640 Speaker 3: everything else. Then it lowers the boiling pain and it's 316 00:15:37,720 --> 00:15:39,760 Speaker 3: unsafe to have break through. 317 00:15:39,800 --> 00:15:41,000 Speaker 2: It absolutely spotted. 318 00:15:41,160 --> 00:15:45,360 Speaker 3: He said, well, for two hundred and nine dollars they 319 00:15:45,360 --> 00:15:48,800 Speaker 3: would take care of it. And anyway, my two hundred 320 00:15:48,800 --> 00:15:52,000 Speaker 3: and nine dollars break Scantaign comes to a one thousand 321 00:15:52,000 --> 00:15:53,600 Speaker 3: and seventy two dollars. 322 00:15:53,440 --> 00:15:55,920 Speaker 2: Eleven hundred, let's call it what it is, eleven hundred dollars. 323 00:15:55,920 --> 00:15:57,200 Speaker 2: And the car is still not fixed. 324 00:15:58,800 --> 00:16:01,880 Speaker 3: No, no, I have the I have the cock. Oh. 325 00:16:02,160 --> 00:16:04,560 Speaker 3: When I went to ELM, I went to an independent 326 00:16:04,600 --> 00:16:07,320 Speaker 3: grids that've been going to for twenty three years. Right, 327 00:16:07,680 --> 00:16:10,840 Speaker 3: he come out with this. I never seen one like this, 328 00:16:11,040 --> 00:16:13,760 Speaker 3: a big scan tool and he plugged it in and 329 00:16:13,800 --> 00:16:16,880 Speaker 3: he started doing things and he says, here watch this. 330 00:16:17,600 --> 00:16:20,160 Speaker 3: He clipped it. He said, that's your Tech one brake scan. 331 00:16:20,560 --> 00:16:23,280 Speaker 3: But I said, you didn't go around and bleed the brakes. 332 00:16:23,280 --> 00:16:26,160 Speaker 3: But he didn't say anything since he'd done that. I 333 00:16:26,160 --> 00:16:28,440 Speaker 3: don't have any light sign on the dash. 334 00:16:28,280 --> 00:16:31,760 Speaker 2: Right, and the pedal's good. Yes, yeah, yeah, So so 335 00:16:31,800 --> 00:16:34,760 Speaker 2: the tech at the Chevy dealership missed something, got a 336 00:16:34,800 --> 00:16:35,880 Speaker 2: call it like it is right? 337 00:16:36,440 --> 00:16:36,640 Speaker 3: You know. 338 00:16:37,200 --> 00:16:40,000 Speaker 2: The whole idea of what that tech one scan does 339 00:16:40,120 --> 00:16:44,560 Speaker 2: is there is air in the ABS controller, all right, 340 00:16:45,080 --> 00:16:47,920 Speaker 2: And going back to when you bled the brake, somehow 341 00:16:48,000 --> 00:16:50,880 Speaker 2: you induced air into the system and it got lodged 342 00:16:50,920 --> 00:16:53,640 Speaker 2: in the ABS controller and it needed an ABS bleed 343 00:16:53,680 --> 00:16:56,880 Speaker 2: in order to be dislodged. It doesn't happen every time, 344 00:16:57,000 --> 00:16:59,520 Speaker 2: it doesn't happen all the time, but it happens, and 345 00:16:59,720 --> 00:17:01,600 Speaker 2: that's procedure that you have to go through. 346 00:17:02,600 --> 00:17:02,800 Speaker 3: You know. 347 00:17:02,920 --> 00:17:05,040 Speaker 2: Did you call the Chevy dealer back and say, hey, 348 00:17:05,040 --> 00:17:06,600 Speaker 2: I had a problem and I had to take it 349 00:17:06,640 --> 00:17:09,199 Speaker 2: somewhere else and get it resolved. Did they did they 350 00:17:09,280 --> 00:17:10,080 Speaker 2: offer you anything? 351 00:17:11,040 --> 00:17:14,280 Speaker 3: Let me tell you something. I was so I'm mighty. 352 00:17:14,800 --> 00:17:19,000 Speaker 3: I was so stressed out. I thought I was going 353 00:17:19,080 --> 00:17:21,400 Speaker 3: to have a heart attack or maybe my heart went 354 00:17:21,480 --> 00:17:24,000 Speaker 3: back into a FM. So I called my heart doctor 355 00:17:24,320 --> 00:17:27,359 Speaker 3: and they said he retired and take three days. So 356 00:17:27,440 --> 00:17:29,600 Speaker 3: I went to my That's why I went to Alman 357 00:17:29,720 --> 00:17:31,800 Speaker 3: by the I went to my doctor in Alman They'd 358 00:17:31,880 --> 00:17:35,120 Speaker 3: give me ekg and everything and said I was okay, 359 00:17:35,160 --> 00:17:38,040 Speaker 3: but I just I couldn't face going back her because 360 00:17:38,040 --> 00:17:40,720 Speaker 3: I figured if I did, they'd come up with something 361 00:17:40,720 --> 00:17:42,960 Speaker 3: else and charge me another thousand. 362 00:17:42,560 --> 00:17:45,520 Speaker 2: Dollars another possibility. Matthew, I'm sorry you went through it. 363 00:17:45,560 --> 00:17:48,320 Speaker 2: I'm glad the car's working out now. Please please please 364 00:17:48,359 --> 00:17:51,679 Speaker 2: take it easy, and you know we'll see again the 365 00:17:51,680 --> 00:17:53,720 Speaker 2: next time I'm running. Ady and the car Doctor, we're 366 00:17:53,720 --> 00:17:54,720 Speaker 2: back right after this. 367 00:18:08,720 --> 00:18:08,960 Speaker 3: Run. 368 00:18:11,520 --> 00:18:13,720 Speaker 4: Keep you right. 369 00:18:29,680 --> 00:18:31,640 Speaker 2: That, Ken, Martin Bend. I'll tell you they get better 370 00:18:31,680 --> 00:18:33,639 Speaker 2: every week. I spoke to them. I spoke to the 371 00:18:33,720 --> 00:18:35,919 Speaker 2: leader this week, and they're working on some other music. 372 00:18:35,960 --> 00:18:37,840 Speaker 2: So we have a let to look forward to. There. 373 00:18:38,280 --> 00:18:40,159 Speaker 2: Let's cover to Billy in Colorado. Billy, we've got a 374 00:18:40,200 --> 00:18:40,760 Speaker 2: new vehicle. 375 00:18:42,280 --> 00:18:46,200 Speaker 4: Hey, Ron here, Hey, so all my neighbors cars are running, 376 00:18:46,200 --> 00:18:48,000 Speaker 4: so I actually get to look at one of mine 377 00:18:48,000 --> 00:18:48,520 Speaker 4: for a change. 378 00:18:48,560 --> 00:18:49,719 Speaker 2: Okay, fun stuff. 379 00:18:49,800 --> 00:18:51,360 Speaker 5: Yeah, yeah. 380 00:18:51,400 --> 00:18:54,720 Speaker 4: So it's a twenty sixteen gmc Acadia. Denali bought it 381 00:18:54,760 --> 00:18:58,159 Speaker 4: about six months ago from a reputable used car dealer 382 00:18:58,240 --> 00:19:03,240 Speaker 4: Change and one of the things they worked on under 383 00:19:03,280 --> 00:19:08,880 Speaker 4: the ninety day warranty was flaky behavior in the front doors, 384 00:19:09,119 --> 00:19:16,639 Speaker 4: particularly the passenger one loses the lock, mirror, and window 385 00:19:16,680 --> 00:19:22,320 Speaker 4: controls all at the same time. They replaced the the 386 00:19:22,480 --> 00:19:26,159 Speaker 4: switch control modules and both doors. They replaced the body 387 00:19:26,160 --> 00:19:33,119 Speaker 4: control module. They did not replace any of the wiring harnesses. 388 00:19:35,400 --> 00:19:37,840 Speaker 4: They didn't finish it under the ninety days because it 389 00:19:37,880 --> 00:19:42,600 Speaker 4: was still really intermittent at that time and I didn't 390 00:19:42,600 --> 00:19:44,840 Speaker 4: want them to make anything worse by throwing bad parts 391 00:19:44,880 --> 00:19:47,360 Speaker 4: at it. And also I kind of wanted to fix 392 00:19:47,440 --> 00:19:49,639 Speaker 4: up myself once it got solid. Well, now it's kind 393 00:19:49,640 --> 00:19:52,920 Speaker 4: of solid, and so what I'm getting is a D 394 00:19:53,160 --> 00:19:54,120 Speaker 4: three to five. 395 00:19:54,520 --> 00:19:57,400 Speaker 2: Okay, So realize what you've got there is You've got 396 00:19:57,400 --> 00:20:00,639 Speaker 2: a giant computer network. You real is that you know, 397 00:20:00,720 --> 00:20:05,439 Speaker 2: this isn't this and for everyone else's benefit, this isn't 398 00:20:05,840 --> 00:20:08,639 Speaker 2: you know, This isn't a bunch of switches and modules. 399 00:20:08,640 --> 00:20:13,399 Speaker 2: This is modules and motors, and it's it's a computer network. 400 00:20:13,440 --> 00:20:17,520 Speaker 2: It really is. You know. Does it set that B 401 00:20:17,640 --> 00:20:19,400 Speaker 2: thirty two oh five all by itself? 402 00:20:21,880 --> 00:20:22,160 Speaker 3: Mostly? 403 00:20:22,320 --> 00:20:25,400 Speaker 4: Yeah? Occasionally it gets a B fifteen eighty and fifteen 404 00:20:25,520 --> 00:20:32,360 Speaker 4: ninety for the driver window sorry driver mirror position sensors. 405 00:20:32,359 --> 00:20:34,480 Speaker 4: But I don't have any problems with that mirror. Occasionally 406 00:20:34,480 --> 00:20:37,320 Speaker 4: the driver's door lock stops working. 407 00:20:37,560 --> 00:20:40,239 Speaker 2: Okay, one bulletin. You may want to go get your 408 00:20:40,240 --> 00:20:43,160 Speaker 2: hands on to read because the thirty the thirty nine 409 00:20:43,240 --> 00:20:46,800 Speaker 2: oh two, I'm sorry, the thirty two oh five can 410 00:20:46,840 --> 00:20:49,199 Speaker 2: also become a thirty nine oh two. And there's a 411 00:20:49,240 --> 00:20:52,760 Speaker 2: bulletin in there that talks about if the modules were swapped, 412 00:20:53,280 --> 00:20:55,200 Speaker 2: where they swapped correctly. Do you know did they put 413 00:20:55,240 --> 00:20:57,560 Speaker 2: a new BCM in it? Did they program it? Was 414 00:20:57,600 --> 00:20:59,600 Speaker 2: it a used b CM where they source the b 415 00:20:59,680 --> 00:21:02,040 Speaker 2: CM from. 416 00:21:02,320 --> 00:21:03,440 Speaker 4: I'm pretty sure it was new. 417 00:21:03,680 --> 00:21:08,080 Speaker 2: Okay, get your hands on that bolt in uh or 418 00:21:08,320 --> 00:21:12,920 Speaker 2: it's preliminary information forty six seventy and it'll it'll talk 419 00:21:12,920 --> 00:21:16,040 Speaker 2: about swapping modules around to making sure that they're programmed 420 00:21:16,080 --> 00:21:19,720 Speaker 2: because something strikes me, we had this module, let's put 421 00:21:19,760 --> 00:21:23,720 Speaker 2: it in. That's usually where I see that because gms 422 00:21:23,800 --> 00:21:27,040 Speaker 2: have you know, global modules, and they're specific to the vehicle. 423 00:21:27,600 --> 00:21:30,680 Speaker 2: That being said, all right, once you get past that, 424 00:21:31,520 --> 00:21:34,439 Speaker 2: go look at a wiring diagram. Go look at the 425 00:21:34,520 --> 00:21:38,720 Speaker 2: two grounds for the driver's door and the power passenger 426 00:21:38,760 --> 00:21:41,719 Speaker 2: door the one ground. Both grounds are at the bottom 427 00:21:41,720 --> 00:21:44,160 Speaker 2: of the B pillars. Cars show any sign of water 428 00:21:44,240 --> 00:21:47,320 Speaker 2: intrusion or rust moisture, but. 429 00:21:47,359 --> 00:21:49,400 Speaker 4: I think I haven't pulled up the carpet to look. 430 00:21:49,560 --> 00:21:53,800 Speaker 2: Okay, you know G three oh two is passenger side 431 00:21:54,119 --> 00:21:56,720 Speaker 2: and G three oh three is driver's side, and they're 432 00:21:56,720 --> 00:22:00,520 Speaker 2: at the bottom of the b pillar all right, Typically 433 00:22:00,520 --> 00:22:03,480 Speaker 2: the place where you know salt and snow and rust 434 00:22:03,520 --> 00:22:07,360 Speaker 2: and crud runs off from the boots and it collects 435 00:22:07,359 --> 00:22:10,480 Speaker 2: over time. So it just just not knowing history. I 436 00:22:10,520 --> 00:22:12,280 Speaker 2: just want to make sure I've got grounds, because the 437 00:22:12,320 --> 00:22:14,560 Speaker 2: rest of it's pretty straightforward. You've got to you've got 438 00:22:14,880 --> 00:22:17,720 Speaker 2: two red whites going into the passenger that's hot. You've 439 00:22:17,760 --> 00:22:19,960 Speaker 2: got the ground we talked about. You've got a computer 440 00:22:20,040 --> 00:22:22,080 Speaker 2: data line, and you've got dark blue and a brown 441 00:22:22,160 --> 00:22:27,560 Speaker 2: that powers up the motor. Now, when this doesn't work, 442 00:22:28,160 --> 00:22:32,440 Speaker 2: have you caught this in a non functioning mode yet? 443 00:22:32,800 --> 00:22:36,159 Speaker 4: Oh yeah, it's basically almost it's like it's down the. 444 00:22:36,119 --> 00:22:39,960 Speaker 2: Time, okay, so you know, oh and the side. 445 00:22:39,680 --> 00:22:43,119 Speaker 4: Note it's it's down today, but it actually the windows 446 00:22:43,160 --> 00:22:45,399 Speaker 4: started working suddenly when I hit a bump. 447 00:22:45,920 --> 00:22:49,320 Speaker 2: Right, So we've got a we've got a connection issue somewhere, 448 00:22:49,760 --> 00:22:52,000 Speaker 2: is what I'm is what I'm thinking. In the in 449 00:22:52,040 --> 00:22:55,320 Speaker 2: the passenger door switch side, not so much the driver's side. 450 00:22:55,359 --> 00:22:58,639 Speaker 2: The passenger door switch side, there were problems with the 451 00:22:59,000 --> 00:23:03,280 Speaker 2: I believe there's a hand white. I'm trying to remember, 452 00:23:03,359 --> 00:23:05,000 Speaker 2: but there's a there's a problem with one of the 453 00:23:05,040 --> 00:23:09,240 Speaker 2: wires common where the connectors got corroded again. It was 454 00:23:09,280 --> 00:23:13,919 Speaker 2: a moisture problem that led to that. And the inside 455 00:23:13,960 --> 00:23:16,600 Speaker 2: the door, inside the door at the at the at 456 00:23:16,640 --> 00:23:20,080 Speaker 2: the passenger door switch module. I keep calling it a switch, 457 00:23:20,119 --> 00:23:22,480 Speaker 2: but it's not. It's it's it's actually a computer module. 458 00:23:22,920 --> 00:23:25,080 Speaker 2: It's it's it's way more complicated. 459 00:23:25,320 --> 00:23:25,480 Speaker 3: You know. 460 00:23:25,520 --> 00:23:27,439 Speaker 2: The other question I've got is if you're catching it 461 00:23:27,480 --> 00:23:32,320 Speaker 2: in the act and you know it's dead. Whatever it 462 00:23:32,359 --> 00:23:36,240 Speaker 2: is that's working doesn't work, then how does it report 463 00:23:36,280 --> 00:23:39,960 Speaker 2: on the module? Can you still talk to that module? Right? 464 00:23:40,480 --> 00:23:42,000 Speaker 2: If you can talk to the module? 465 00:23:42,640 --> 00:23:42,800 Speaker 5: Right? 466 00:23:42,840 --> 00:23:45,200 Speaker 2: If you can talk to the module, but you can't 467 00:23:45,240 --> 00:23:47,920 Speaker 2: control anything that tells us the modules up. But there's 468 00:23:47,960 --> 00:23:50,159 Speaker 2: a problem in the wiring after it leaves the module 469 00:23:50,240 --> 00:23:52,520 Speaker 2: to get to that component. If you if you get 470 00:23:52,520 --> 00:23:54,760 Speaker 2: what I'm saying, you know, hey, we can we can 471 00:23:54,840 --> 00:23:58,639 Speaker 2: talk to the passenger door switch because it's there, but 472 00:23:58,880 --> 00:24:01,639 Speaker 2: it's output control on the data line going over to 473 00:24:01,680 --> 00:24:05,199 Speaker 2: the BCM aren't clear because that's how it's communicating to 474 00:24:05,240 --> 00:24:06,960 Speaker 2: the b CM, and the BCM is doing all the 475 00:24:07,000 --> 00:24:09,040 Speaker 2: heavy lifting, right, And. 476 00:24:09,080 --> 00:24:11,080 Speaker 4: I should have a good answer that question. But every 477 00:24:11,160 --> 00:24:13,480 Speaker 4: time it realizes I'm looking at it, it starts working. 478 00:24:15,840 --> 00:24:19,520 Speaker 2: Yeah, there's that. There's that intermittent thing again, Billy. But 479 00:24:19,760 --> 00:24:21,840 Speaker 2: those those are the things I would go attack and 480 00:24:22,119 --> 00:24:23,760 Speaker 2: take a look at. All right, and then we can 481 00:24:23,800 --> 00:24:24,960 Speaker 2: talk again next week. 482 00:24:25,840 --> 00:24:27,840 Speaker 4: All right, cool, thanks a lot. I will check this out, 483 00:24:27,840 --> 00:24:29,800 Speaker 4: all right, Kittle, you'd be well email you for some 484 00:24:29,840 --> 00:24:30,240 Speaker 4: of those. 485 00:24:30,760 --> 00:24:32,760 Speaker 2: Yes, absolutely, yeah, I can send them over to you. 486 00:24:32,840 --> 00:24:36,000 Speaker 2: Not a prom So have a good Thanksgiving. You're welcome, sir, 487 00:24:36,200 --> 00:24:41,920 Speaker 2: You're welcome. Yeah. Billy, he gets himself into things. God 488 00:24:41,960 --> 00:24:43,159 Speaker 2: bless him. He's always trying. 489 00:24:43,359 --> 00:24:43,520 Speaker 3: You know. 490 00:24:43,640 --> 00:24:46,760 Speaker 2: I wanted to go back to Matthew before about the breaks. 491 00:24:47,880 --> 00:24:50,800 Speaker 2: You know what he was proving there is and I 492 00:24:50,920 --> 00:24:53,280 Speaker 2: said this for years. Right, we're talking about relationships and 493 00:24:53,359 --> 00:24:57,520 Speaker 2: order repair and stuff. A repair shop, I don't care 494 00:24:57,600 --> 00:24:59,520 Speaker 2: what the name is on the door. A repair shop 495 00:24:59,560 --> 00:25:01,400 Speaker 2: is only a as good as the people inside of it, 496 00:25:01,640 --> 00:25:04,120 Speaker 2: the guys that are inside those uniforms that are doing 497 00:25:04,119 --> 00:25:07,600 Speaker 2: the job and getting it done. So I've said it. 498 00:25:07,600 --> 00:25:10,159 Speaker 2: It's it's a little crude, but you know, having a 499 00:25:10,200 --> 00:25:13,679 Speaker 2: great name to hang over your over your shop, a 500 00:25:13,680 --> 00:25:16,480 Speaker 2: well known national name, whatever it might be, whatever brand 501 00:25:16,520 --> 00:25:18,960 Speaker 2: it might be. Hey, you know what, you just had 502 00:25:19,080 --> 00:25:21,080 Speaker 2: enough money to go buy the franchise, or you just 503 00:25:21,200 --> 00:25:22,879 Speaker 2: you went out drinking with the guy who was handing 504 00:25:22,880 --> 00:25:26,320 Speaker 2: out franchises the night before and he decided you were drinking, buddy, 505 00:25:26,320 --> 00:25:27,720 Speaker 2: and they were going to give you the Give you 506 00:25:27,760 --> 00:25:31,399 Speaker 2: the gig doesn't mean you're good. It's being good in 507 00:25:31,480 --> 00:25:34,720 Speaker 2: order repair means you're trying every day and there are 508 00:25:34,760 --> 00:25:38,200 Speaker 2: no slack days, there are no off days. So just 509 00:25:38,359 --> 00:25:41,439 Speaker 2: pointing contention, I would go back, Matthew, if you're still listening, 510 00:25:41,480 --> 00:25:43,199 Speaker 2: and say, hey, you didn't fix my problem. Why am 511 00:25:43,200 --> 00:25:46,439 Speaker 2: I paying eleven hundred dollars? So, you know, just a 512 00:25:47,080 --> 00:25:49,919 Speaker 2: just a disappointment. Hey five five, five, six, nine nine 513 00:25:50,000 --> 00:25:51,960 Speaker 2: zero zero running any of the car doctor. We are 514 00:25:51,960 --> 00:26:18,240 Speaker 2: back right after this. Kudos there was Santa there, Tom 515 00:26:18,480 --> 00:26:20,159 Speaker 2: that that was really great to hear his voice. I 516 00:26:20,160 --> 00:26:20,920 Speaker 2: haven't heard any while. 517 00:26:21,520 --> 00:26:21,680 Speaker 3: You know. 518 00:26:21,840 --> 00:26:23,640 Speaker 2: You know I should point that you're not the only 519 00:26:23,640 --> 00:26:26,760 Speaker 2: one who can talk to him. Well, but he likes me. 520 00:26:27,720 --> 00:26:31,040 Speaker 2: I'm not on the naughty list like you, and I 521 00:26:31,040 --> 00:26:32,960 Speaker 2: get that, but I'm a guy. Yeah, I get to 522 00:26:33,040 --> 00:26:35,879 Speaker 2: go see him. So but that's a whole nother story. 523 00:26:35,920 --> 00:26:37,680 Speaker 2: By the way, Tom, I'm putting in for I need 524 00:26:37,720 --> 00:26:39,919 Speaker 2: off for Christmas. I have to go north to see Santa. 525 00:26:39,960 --> 00:26:42,480 Speaker 2: I just want to wake him up. Well. 526 00:26:42,520 --> 00:26:44,760 Speaker 1: Good, at least you're telling me ahead of time this time, 527 00:26:44,840 --> 00:26:47,480 Speaker 1: so you know, Santa and the Elvis don't kidnap you 528 00:26:47,480 --> 00:26:49,320 Speaker 1: out of the studio like they did last year. 529 00:26:49,480 --> 00:26:51,439 Speaker 2: I understand that. So yeah, but the magic snow they 530 00:26:51,520 --> 00:26:54,120 Speaker 2: left behind was good, really good chocolate chip cookies. Let's 531 00:26:54,119 --> 00:26:56,320 Speaker 2: go to don and Tennessee before we go any further 532 00:26:56,640 --> 00:26:58,639 Speaker 2: and see what's going on here? Donald? How can I 533 00:26:58,640 --> 00:27:01,080 Speaker 2: help you in your thirteen escapes? Welcome to the car, doctor, 534 00:27:03,680 --> 00:27:06,200 Speaker 2: Don Don going back. 535 00:27:06,440 --> 00:27:11,080 Speaker 5: There is I'm here this, sir, I'm sorry. 536 00:27:10,840 --> 00:27:13,560 Speaker 2: That's all right, bro, it happens. So what's going on? 537 00:27:13,600 --> 00:27:14,280 Speaker 2: How can I help you? 538 00:27:15,000 --> 00:27:19,840 Speaker 5: I've got a twenty thirteen FOURD escape and it made 539 00:27:19,920 --> 00:27:23,399 Speaker 5: a popping noise when it got to zero weather about 540 00:27:23,440 --> 00:27:30,159 Speaker 5: three years ago. It's hard to imagine now, but it 541 00:27:30,240 --> 00:27:33,720 Speaker 5: took me about two months to develop confidence in the car. 542 00:27:34,280 --> 00:27:40,280 Speaker 5: Everything work fine after that, even the manual shift work fine. 543 00:27:40,960 --> 00:27:44,520 Speaker 5: But I just wanted to know if I had any 544 00:27:44,560 --> 00:27:46,600 Speaker 5: long term effects about it. 545 00:27:47,000 --> 00:27:49,680 Speaker 2: You've been driving the car three years since it happened. 546 00:27:49,960 --> 00:27:53,199 Speaker 5: Yes, I have, and it homes a little bit, but 547 00:27:53,400 --> 00:27:57,120 Speaker 5: it makes it. I may have always done that noise. 548 00:27:57,880 --> 00:27:59,240 Speaker 2: Is the hump from the front of the car or 549 00:27:59,280 --> 00:27:59,679 Speaker 2: the back of. 550 00:27:59,680 --> 00:28:04,920 Speaker 5: The car, I don't know. It seems like it's inside. 551 00:28:05,320 --> 00:28:06,840 Speaker 2: How many miles do you think you've gone in the 552 00:28:06,880 --> 00:28:08,240 Speaker 2: three years since it made the noise? 553 00:28:09,040 --> 00:28:12,399 Speaker 5: It's got about twenty thousand. It's got one hundred and 554 00:28:12,440 --> 00:28:14,680 Speaker 5: three thousand on it all together, right. 555 00:28:14,760 --> 00:28:17,439 Speaker 2: I think whatever it was that popped or made noise 556 00:28:18,440 --> 00:28:20,480 Speaker 2: was a consequence of something else. I don't think it 557 00:28:20,520 --> 00:28:23,040 Speaker 2: was something inside the trans It was something in the road. 558 00:28:23,720 --> 00:28:26,040 Speaker 2: There's nothing in the drive train. And I'm quite familiar 559 00:28:26,040 --> 00:28:28,480 Speaker 2: with those cars. We've had a bunch of them in 560 00:28:28,520 --> 00:28:32,159 Speaker 2: the family. Yeah, it's a great car. One thing I 561 00:28:32,160 --> 00:28:35,480 Speaker 2: want to caution you on is have you ever changed 562 00:28:35,720 --> 00:28:40,040 Speaker 2: or looked at the fluid in the transfer case or 563 00:28:40,080 --> 00:28:41,160 Speaker 2: the rear differential? 564 00:28:42,200 --> 00:28:42,840 Speaker 3: No? I haven't. 565 00:28:42,960 --> 00:28:46,960 Speaker 2: You may want to. That rear differential holds a court 566 00:28:47,200 --> 00:28:50,560 Speaker 2: and the transfer case holds a pint, not a lot 567 00:28:50,560 --> 00:28:54,800 Speaker 2: of fluid, and they're both known to be failure items. 568 00:28:55,240 --> 00:28:58,280 Speaker 5: And I don't wish I've got a good mechanning. 569 00:28:58,920 --> 00:29:01,200 Speaker 2: Let him do that, let him know, let him, let 570 00:29:01,280 --> 00:29:03,400 Speaker 2: him take a let him take a sample of fluid, 571 00:29:04,080 --> 00:29:08,280 Speaker 2: and possibly you know the the and frankly, I would 572 00:29:08,360 --> 00:29:10,520 Speaker 2: just change the fluid in both of them. The fluid 573 00:29:10,520 --> 00:29:12,280 Speaker 2: in the in the differential is a little tough to 574 00:29:12,320 --> 00:29:15,880 Speaker 2: get to. He's gonna need a real thin flat ratchet. 575 00:29:15,920 --> 00:29:17,760 Speaker 2: We've actually made a tool in the shop to get 576 00:29:17,760 --> 00:29:21,680 Speaker 2: the fill plug out, and we usually take that fluid 577 00:29:21,720 --> 00:29:27,920 Speaker 2: out and find that it's not at all, not at all, sir, No, sir, 578 00:29:28,360 --> 00:29:28,760 Speaker 2: not at all. 579 00:29:28,800 --> 00:29:34,880 Speaker 5: I've got a six and it's it's very simple. 580 00:29:35,120 --> 00:29:37,720 Speaker 2: Yeah, how could that be? Right, It's hard to believe 581 00:29:37,720 --> 00:29:42,760 Speaker 2: we've ever made cars like that, right, you know, it's 582 00:29:42,800 --> 00:29:45,360 Speaker 2: thee I get it. I look at I look at 583 00:29:45,400 --> 00:29:47,080 Speaker 2: some of my older Chevies, and I say, did we 584 00:29:47,120 --> 00:29:49,720 Speaker 2: ever really make these things in mass numbers? Or were 585 00:29:49,720 --> 00:29:53,400 Speaker 2: they always as complicated? And no, they you know, listen, 586 00:29:53,440 --> 00:29:57,320 Speaker 2: I still remember my father had a friend, Horace White, 587 00:29:57,920 --> 00:30:01,680 Speaker 2: big fella, and he he had an Austin Healey a sixty. 588 00:30:02,440 --> 00:30:07,040 Speaker 2: You're very welcome, sir, you'd be well. And he had 589 00:30:07,080 --> 00:30:10,000 Speaker 2: an old Austin Healey for everybody else that's still here. 590 00:30:10,280 --> 00:30:12,840 Speaker 2: I guess don how to go. And I remember as 591 00:30:12,880 --> 00:30:15,720 Speaker 2: a kid when he brought it by my father's rug 592 00:30:15,760 --> 00:30:18,880 Speaker 2: store and he bought it. Knew it must have been 593 00:30:18,960 --> 00:30:22,560 Speaker 2: like a sixty three or sixty four, And I remember 594 00:30:22,640 --> 00:30:24,840 Speaker 2: him opening up the hood and I looked inside as 595 00:30:24,840 --> 00:30:27,120 Speaker 2: a little kid. Now it must have been all seven 596 00:30:27,200 --> 00:30:30,320 Speaker 2: years old, right, the mechanical curiosity was born. And I 597 00:30:30,360 --> 00:30:33,280 Speaker 2: looked over the fender and I could see the ground. 598 00:30:33,480 --> 00:30:35,320 Speaker 2: I still remember seeing the ground because I looked at 599 00:30:35,400 --> 00:30:37,959 Speaker 2: him and I said, but, mister White, you know they 600 00:30:38,000 --> 00:30:39,840 Speaker 2: only sold you half the car. There's a big hole 601 00:30:39,840 --> 00:30:41,560 Speaker 2: here where he was sitting next to the engine, like 602 00:30:41,640 --> 00:30:43,120 Speaker 2: I could see that, I could see the grass that 603 00:30:43,160 --> 00:30:46,360 Speaker 2: the car was parked on. I don't understand. He goes, no, no, Ronnie. 604 00:30:46,520 --> 00:30:51,440 Speaker 2: I was Ronnie then, I'm not Ronnie now. And he said, 605 00:30:51,600 --> 00:30:54,160 Speaker 2: you know it's it's it's it's open air. That's the 606 00:30:54,240 --> 00:30:56,200 Speaker 2: way all cars are. I never noticed that before, but 607 00:30:56,240 --> 00:30:58,240 Speaker 2: I was a sixty three bug I sprite you could. 608 00:30:59,040 --> 00:31:02,200 Speaker 2: I'm sorry. In Austin here you would get away with that. 609 00:31:02,360 --> 00:31:02,800 Speaker 3: So just. 610 00:31:04,360 --> 00:31:07,000 Speaker 2: The memories of things gone, days gone by, So speaking 611 00:31:07,000 --> 00:31:08,800 Speaker 2: of day's gone by somebody who's asking me the other 612 00:31:08,840 --> 00:31:12,520 Speaker 2: day about carburetor cleaners and cleaning carburetors. As long as 613 00:31:12,520 --> 00:31:15,680 Speaker 2: we're talking about older vehicles. Berryman, our friends over at 614 00:31:15,680 --> 00:31:20,719 Speaker 2: Berryman have released their Berryman Chemdip carburetor and Parts cleaner. 615 00:31:20,720 --> 00:31:23,640 Speaker 2: It's it's known to be effective for cleaning carburetor parts 616 00:31:23,640 --> 00:31:26,960 Speaker 2: and throttle bodies. Its gum, varnish, fuel residue and other deposits, 617 00:31:27,480 --> 00:31:30,760 Speaker 2: and it's got a fast acting formula that in fifteen 618 00:31:30,800 --> 00:31:33,920 Speaker 2: to thirty minutes it'll help clean things without heat, aeration 619 00:31:34,080 --> 00:31:36,720 Speaker 2: or agitation. And it's safe for use with most plastic 620 00:31:36,760 --> 00:31:39,680 Speaker 2: and metal parts. So you know, we're always looking around 621 00:31:39,720 --> 00:31:41,960 Speaker 2: we want to rebuild carburetors on our older cars. Well, 622 00:31:42,000 --> 00:31:45,160 Speaker 2: Berryman's got the carburetor and parts cleaner, the keem Dip 623 00:31:45,160 --> 00:31:47,800 Speaker 2: as we used to call it. But Berryman's got the 624 00:31:47,880 --> 00:31:51,280 Speaker 2: stuff and you'll find more at Berryman Products dot com. 625 00:31:51,320 --> 00:31:53,240 Speaker 2: So just be aware of that. If you're getting ready 626 00:31:53,240 --> 00:31:56,240 Speaker 2: to restore your ride over the winter and rebuild the carburetor, 627 00:31:56,280 --> 00:31:58,280 Speaker 2: you want to get your hands on some Berryman Chemdip 628 00:31:58,560 --> 00:32:01,120 Speaker 2: A five five, five six nine zero zero run and 629 00:32:01,160 --> 00:32:03,160 Speaker 2: eighty of the Car Doctor. We're back right after this. 630 00:32:18,240 --> 00:32:18,560 Speaker 3: Ay. 631 00:32:19,160 --> 00:32:21,560 Speaker 2: This one is from my buddy Dodge down in Delaware, Iran. 632 00:32:22,320 --> 00:32:24,480 Speaker 2: It seems to me many shops have opted for torque 633 00:32:24,480 --> 00:32:26,640 Speaker 2: sticks in lieu of a torque wrench. I've been considering 634 00:32:26,640 --> 00:32:28,800 Speaker 2: going with torque sticks, but I read in a few 635 00:32:28,880 --> 00:32:31,720 Speaker 2: articles always verified torquets with the cork wrench in that case, 636 00:32:32,240 --> 00:32:34,080 Speaker 2: that what would be the point of the torque stick, 637 00:32:34,120 --> 00:32:35,840 Speaker 2: and we're tools. I thought i'd ask for the car 638 00:32:35,880 --> 00:32:39,800 Speaker 2: doctor's perspective. Well, I'll tell you what Dodge I use both. 639 00:32:40,280 --> 00:32:43,200 Speaker 2: I like torque sticks. They're quick, they're fast in the shop, 640 00:32:43,480 --> 00:32:45,760 Speaker 2: all right. It gives us a base point to work from. 641 00:32:45,800 --> 00:32:48,719 Speaker 2: So for everybody that may not be familiar, a torque 642 00:32:48,720 --> 00:32:53,880 Speaker 2: stick is a calibrated socket in a sense, and they're 643 00:32:54,000 --> 00:32:58,920 Speaker 2: rated for different tightening, different different amount of fastening strength. So, 644 00:32:59,040 --> 00:33:02,960 Speaker 2: for example, most d vehicles cars not trucks, would be 645 00:33:03,240 --> 00:33:07,000 Speaker 2: one hundred foot pounds of torque, so it's designed to 646 00:33:07,040 --> 00:33:10,200 Speaker 2: have a twisting action that will apply approximately one hundred 647 00:33:10,200 --> 00:33:13,520 Speaker 2: foot pounds of torque. The thing I don't like about 648 00:33:13,640 --> 00:33:16,800 Speaker 2: torque sticks is I was always taught and back in 649 00:33:16,800 --> 00:33:19,000 Speaker 2: the day when they first came out, that they counted 650 00:33:19,080 --> 00:33:21,880 Speaker 2: on the boom boom boom boom boom of an air 651 00:33:22,080 --> 00:33:26,000 Speaker 2: impact gun. But in the last ten maybe fifteen years, 652 00:33:26,040 --> 00:33:29,360 Speaker 2: the industry has gone to electric impact guns, cordless stuff right, 653 00:33:29,440 --> 00:33:33,320 Speaker 2: no air hoses. So I've always questioned how accurate are 654 00:33:33,320 --> 00:33:35,840 Speaker 2: the torqu sticks. Doesn't matter, We've been using them with 655 00:33:35,880 --> 00:33:39,440 Speaker 2: our cordless stuff. They work well. But every time we 656 00:33:39,560 --> 00:33:42,760 Speaker 2: do it, we still do a We still do a 657 00:33:42,800 --> 00:33:45,720 Speaker 2: torque wrench. So the torque sticks at one hundred, we'll 658 00:33:45,720 --> 00:33:47,680 Speaker 2: get a torque wrench. It takes two minutes. We walk 659 00:33:47,680 --> 00:33:50,000 Speaker 2: around the car boom boom boom, boom boom. We know 660 00:33:50,040 --> 00:33:52,360 Speaker 2: it's tight. We know we didn't forget. The thing I 661 00:33:52,520 --> 00:33:55,120 Speaker 2: like about doing it that way from a personal point 662 00:33:55,160 --> 00:33:56,880 Speaker 2: of view, is it gives me peace of minds as 663 00:33:56,880 --> 00:33:58,960 Speaker 2: a shop owner. And does a mechanic working on the 664 00:33:59,000 --> 00:34:01,880 Speaker 2: car forget the tighten the wheel because that is a 665 00:34:01,920 --> 00:34:06,120 Speaker 2: mechanic's biggest nightmare, a wheel coming off at speed. Let 666 00:34:06,120 --> 00:34:11,120 Speaker 2: me tell you there's probably not much worse that shop 667 00:34:11,120 --> 00:34:13,719 Speaker 2: owners and mechanics lose sleep over at night, you know, 668 00:34:13,800 --> 00:34:17,240 Speaker 2: worrying that they didn't get distracted and they did everything. 669 00:34:18,000 --> 00:34:20,440 Speaker 2: As far as are they accurate, yeah, I find that 670 00:34:20,520 --> 00:34:24,319 Speaker 2: to be fairly accurate. I gone back and tried to 671 00:34:24,400 --> 00:34:27,000 Speaker 2: replace them over and over again. And I'm told by 672 00:34:27,480 --> 00:34:30,400 Speaker 2: both of the torque wrench manufacturers that we have the 673 00:34:30,400 --> 00:34:33,000 Speaker 2: tools for They say, no, stuff's calibrated for life. It 674 00:34:33,040 --> 00:34:35,560 Speaker 2: never changes, it never goes out of calibration. And I've 675 00:34:35,600 --> 00:34:38,440 Speaker 2: got to say using the torque wrench always verifies. We 676 00:34:38,480 --> 00:34:40,480 Speaker 2: set it to one hundred, it clicks right away. We 677 00:34:40,560 --> 00:34:42,640 Speaker 2: know that that stick is accurate and the tire is 678 00:34:42,680 --> 00:34:44,880 Speaker 2: good to go. I'm ronning Andy in the car, doctor, 679 00:34:44,960 --> 00:34:48,760 Speaker 2: time for me to go. Good Mechanics aren't expensive, they're priceless, see. 680 00:34:48,640 --> 00:34:50,920 Speaker 3: You, doctor. 681 00:34:51,920 --> 00:34:53,640 Speaker 2: Car Advice to ride