1
00:00:00,080 --> 00:00:09,800
Speaker 1: He's another Jubi. Hello. All right, this is Casey Ryback.

2
00:00:09,840 --> 00:00:14,520
Speaker 1: I'm calling from or is Victor there? Yes, so speaking,

3
00:00:14,760 --> 00:00:17,639
Speaker 1: Hey Victor, how are you good? Thanks? How are you?

4
00:00:17,840 --> 00:00:20,280
Speaker 1: I'm pretty good. So you purchased some tickets with us

5
00:00:20,280 --> 00:00:26,599
Speaker 1: recently for a concert with correct Yes, absolutely perfect. I

6
00:00:26,640 --> 00:00:28,520
Speaker 1: want to let you know we appreciate you being a

7
00:00:28,560 --> 00:00:30,720
Speaker 1: member with us, and every once in a while, if

8
00:00:30,720 --> 00:00:34,519
Speaker 1: we can, we like to upgrade our people for better tickets.

9
00:00:35,320 --> 00:00:39,160
Speaker 1: That's awesome. Yeah, so congratulations, we went ahead and moved

10
00:00:39,200 --> 00:00:42,760
Speaker 1: you up twenty rows. We really appreciate you buying through us.

11
00:00:43,320 --> 00:00:47,440
Speaker 1: You gotta be really Nope, twenty rows man, congratulations. Oh

12
00:00:47,560 --> 00:00:50,360
Speaker 1: my gosh, thank you, thank you, thank you for your

13
00:00:50,360 --> 00:00:55,000
Speaker 1: business of course. Yeah. Wow, So you'll you'll see that

14
00:00:55,080 --> 00:00:56,720
Speaker 1: change on your credit card in the next seven to

15
00:00:56,800 --> 00:00:59,680
Speaker 1: fourteen business days and should be all done. You can

16
00:00:59,680 --> 00:01:02,760
Speaker 1: just pick up your tickets. Well hold on, sorry, what

17
00:01:03,000 --> 00:01:06,480
Speaker 1: I thought you said? You you complimentarily like move people up, right?

18
00:01:06,640 --> 00:01:08,280
Speaker 1: You said like you sometimes just move them up for

19
00:01:08,319 --> 00:01:11,200
Speaker 1: being a good customer. Oh yeah, we upgraded you, right,

20
00:01:11,240 --> 00:01:13,240
Speaker 1: But but then you said it's going to reflect in

21
00:01:13,280 --> 00:01:16,880
Speaker 1: my credit card? Something was my Oh yeah, it'll cost

22
00:01:16,920 --> 00:01:20,559
Speaker 1: an extra two hundred dollars, not including the service fees

23
00:01:20,600 --> 00:01:26,920
Speaker 1: for that what we went ahead and charged your card already,

24
00:01:26,959 --> 00:01:29,800
Speaker 1: but those seats became available. It's our way of saying

25
00:01:29,840 --> 00:01:35,280
Speaker 1: thank you, your way of saying thank you. Yes, thank you.

26
00:01:36,240 --> 00:01:39,920
Speaker 1: That was not part of the agreement that I signed

27
00:01:40,240 --> 00:01:42,680
Speaker 1: when I bought the tickets. I don't remember I know

28
00:01:43,040 --> 00:01:45,679
Speaker 1: about such things. You're right, sir, you didn't sign anything

29
00:01:45,720 --> 00:01:47,600
Speaker 1: saying you needed to be upgraded. When I just called

30
00:01:47,640 --> 00:01:50,800
Speaker 1: you today, you said absolutely you were excited about the

31
00:01:50,800 --> 00:01:53,840
Speaker 1: ticket upgrade. So I went ahead and charged your card

32
00:01:53,880 --> 00:01:56,920
Speaker 1: like I was excited because I thought that you were

33
00:01:57,040 --> 00:02:00,280
Speaker 1: upgrading me for free. That's why I didn't know that

34
00:02:00,320 --> 00:02:03,040
Speaker 1: you were going to charge me more money. That's crazy. No,

35
00:02:03,120 --> 00:02:06,120
Speaker 1: I never once said it was for free. I guess

36
00:02:06,120 --> 00:02:09,520
Speaker 1: that's no, sir. I want a refund. I want the

37
00:02:09,520 --> 00:02:11,720
Speaker 1: two hundred dollars back, and I want what I originally

38
00:02:11,760 --> 00:02:13,959
Speaker 1: paid for the tickets back. This is a bait and

39
00:02:14,040 --> 00:02:18,040
Speaker 1: switch scan ridiculous, sir. If you would have read the

40
00:02:18,320 --> 00:02:21,520
Speaker 1: fine print when you bought the tickets, all sales are final,

41
00:02:21,639 --> 00:02:24,840
Speaker 1: so we cannot refund you that money. But enjoy not

42
00:02:24,919 --> 00:02:28,240
Speaker 1: a final sale. What are you saying, but enjoy the show.

43
00:02:28,639 --> 00:02:30,880
Speaker 1: You get to see it from a way better vantage point. Now,

44
00:02:31,480 --> 00:02:34,880
Speaker 1: enjoy the show. I'm not coming. I'm not gonna come anymore.

45
00:02:34,919 --> 00:02:36,760
Speaker 1: I'm not gonna go see these tickets. I'm not going

46
00:02:36,840 --> 00:02:39,520
Speaker 1: to be banned bruso by you. If I'm understanding you correctly,

47
00:02:39,560 --> 00:02:41,519
Speaker 1: you don't want to go to the show anymore? No,

48
00:02:41,800 --> 00:02:44,040
Speaker 1: I don't want to go to the show, of course.

49
00:02:44,120 --> 00:02:47,760
Speaker 1: Not okay? Do I have your approval then to upgrade

50
00:02:47,760 --> 00:02:50,120
Speaker 1: somebody else to these seats that I just upgraded? You too,

51
00:02:50,840 --> 00:02:54,919
Speaker 1: sure approval to upgrade them? Fine? Just get me out

52
00:02:54,919 --> 00:02:58,040
Speaker 1: of this refund my card? No? Fine, yes whatever, all

53
00:02:58,040 --> 00:02:59,880
Speaker 1: sales are final. I can't refund the card. But if

54
00:02:59,880 --> 00:03:01,160
Speaker 1: you don't want to go to the show, I could

55
00:03:01,160 --> 00:03:04,360
Speaker 1: definitely upgrade another one of our good customers. You're going

56
00:03:04,400 --> 00:03:07,600
Speaker 1: to wait a minute, you're gonna still charge me? Yes,

57
00:03:08,080 --> 00:03:11,880
Speaker 1: what are you saying? I don't even understand what you're saying?

58
00:03:11,960 --> 00:03:14,920
Speaker 1: This is crazy? You want? Okay, Well I avoided your tickets.

59
00:03:14,919 --> 00:03:17,600
Speaker 1: Then you don't have tickets anymore. Then you're giving me

60
00:03:17,680 --> 00:03:21,040
Speaker 1: my refund. No, sir, all sales are final, like I said,

61
00:03:21,040 --> 00:03:23,680
Speaker 1: but I will avoid your tickets sales are final. Stop

62
00:03:23,680 --> 00:03:28,240
Speaker 1: saying that doesn't mean anything. Okay, but the final? What's final?

63
00:03:28,280 --> 00:03:31,800
Speaker 1: What's final? All sales, all sales, All sales are final.

64
00:03:32,160 --> 00:03:35,400
Speaker 1: Stop saying that all sales are final. Though all sales

65
00:03:35,400 --> 00:03:38,040
Speaker 1: are final. I want to refund. Is there another way

66
00:03:38,040 --> 00:03:39,800
Speaker 1: you'd like me to say it? I want you to

67
00:03:39,840 --> 00:03:43,080
Speaker 1: give me my money back. I can't give you your

68
00:03:43,080 --> 00:03:46,040
Speaker 1: money back, sir, because I think I know where you're

69
00:03:46,040 --> 00:03:50,160
Speaker 1: doing with this. Don't tell me because all sales are final. Yes,

70
00:03:50,280 --> 00:03:53,320
Speaker 1: all sales are final. Don't say that again. I don't

71
00:03:53,360 --> 00:03:55,240
Speaker 1: like the way you're treating me right now, and I

72
00:03:55,280 --> 00:03:57,320
Speaker 1: think I might have to report you to my supervisor.

73
00:03:59,760 --> 00:04:03,680
Speaker 1: You are going to report me? Yeah, your supervisor, Yes,

74
00:04:03,680 --> 00:04:06,560
Speaker 1: I am. That's not the way this works. You're gonna

75
00:04:06,600 --> 00:04:09,160
Speaker 1: have to report me to your supervisor. I don't want

76
00:04:09,200 --> 00:04:10,839
Speaker 1: to do it, but I might have to. I'm going

77
00:04:10,880 --> 00:04:14,200
Speaker 1: to report you to your supervisor. That's the way this works.

78
00:04:14,480 --> 00:04:17,120
Speaker 1: Expect to call soon. You're in a lot of trouble, mister,

79
00:04:17,279 --> 00:04:19,240
Speaker 1: because I just send an email and reported you to

80
00:04:19,240 --> 00:04:23,760
Speaker 1: my supervisor. What do you mean I've been reported too late?

81
00:04:24,360 --> 00:04:26,960
Speaker 1: Too late? You've been reported to my supervisor. You know what?

82
00:04:27,040 --> 00:04:30,599
Speaker 1: This is absolutely ridiculous and I am not going to

83
00:04:30,680 --> 00:04:34,800
Speaker 1: engage in this anymore. If a supervisor is listening right now,

84
00:04:35,080 --> 00:04:37,440
Speaker 1: this man is making my life on living hell. He's

85
00:04:37,720 --> 00:04:40,840
Speaker 1: gritting me crazy. Which man, for whatever amount of time

86
00:04:40,880 --> 00:04:43,120
Speaker 1: we've done her phone he should be fired? Which man

87
00:04:43,160 --> 00:04:47,080
Speaker 1: should be fired? You? Just your should be fired? This

88
00:04:47,400 --> 00:04:49,760
Speaker 1: is the insane. Yeah, but I can't be fired because

89
00:04:49,760 --> 00:04:54,680
Speaker 1: I don't even work for this company. What you call from? Ticket?

90
00:04:55,200 --> 00:04:57,880
Speaker 1: What are you talking about? No? Actually I didn't. I

91
00:04:57,920 --> 00:05:02,599
Speaker 1: called from a radio station. You called from a radio station. Yes,

92
00:05:03,000 --> 00:05:06,280
Speaker 1: what are you talking about? This is actually Jewil from

93
00:05:06,279 --> 00:05:08,239
Speaker 1: Brook and Jewil in the Morning doing a phone tap

94
00:05:08,240 --> 00:05:12,640
Speaker 1: on you. I don't understand. This is a prank phone call.

95
00:05:12,720 --> 00:05:15,400
Speaker 1: Your friend Alex set you up. It's a joke. Your

96
00:05:15,440 --> 00:05:19,640
Speaker 1: tickets are fine. He told us about your concert tickets.

97
00:05:19,680 --> 00:05:20,600
Speaker 1: I want to be in a mess with you a

98
00:05:20,640 --> 00:05:25,760
Speaker 1: little bit. Yes, I'm serious. I'm also serious that all

99
00:05:25,760 --> 00:05:33,080
Speaker 1: sales are final. Shut up, my god. Week up every

100
00:05:33,120 --> 00:05:37,800
Speaker 1: morning with jubile phone taps weekday mornings on the two

101
00:05:37,880 --> 00:05:38,360
Speaker 1: point five